Twitter Help Center

<!DOCTYPE html> <html> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://support.twitter.com/","20110329220948","https://web.archive.org/","web","/_static/", "1301436588"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="en-us" http-equiv="Content-Language"/> <meta content="Twitter is without a doubt the best way to share and discover what is happening right now." name="description"/> <link href="/web/20110329220948cs_/http://support.twitter.com/stylesheets/less/compiled/help_center.css?1301357445" media="screen" rel="stylesheet" type="text/css"/> <script> function change_language() { var new_language = $("#language").val(); document.cookie = 'language=' + new_language + '; path =/'; window.location.reload(true) } </script> <script src="https://web.archive.org/web/20110329220948js_/http://platform.twitter.com/anywhere.js?id=NMahsfe8u8cPpwRAAUeCPA&v=1"> </script> <script type="text/javascript"> twttr.anywhere(function(twitter) { twitter(".at-anywhere").hovercards(); }); </script> <title>Twitter Help Center</title> <script src="https://web.archive.org/web/20110329220948js_/http://ajax.googleapis.com/ajax/libs/jquery/1.5/jquery.min.js" type="text/javascript"></script> <script src="/web/20110329220948js_/http://support.twitter.com/javascripts/lib/jquery-ui-1.8.custom.min.js?1301357445" type="text/javascript"></script> <link href="/web/20110329220948im_/http://support.twitter.com/favicon.ico" rel="shortcut icon" type="image/x-icon"/>  </head> <body class="homes firefox" id="show"> <div id="topbar" class="black"> <div class="fixed-container"> <a id="logo" accesskey="1" href="/web/20110329220948/http://support.twitter.com/"> <img alt="Twitter-help-center-logo" src="/web/20110329220948im_/http://support.twitter.com/images/twitter-help-center-logo.png?1301357445"/> </a> <ul class="right"> <li><a href="/web/20110329220948/http://support.twitter.com/login?return_to=/">Sign in</a></li> <li><a href="/web/20110329220948/http://support.twitter.com/login?return_to=/tickets">Check your tickets</a></li> </ul> <div class="language-toggle"> <form> <select id="language" name="language" onchange="change_language();"> <option value="en" selected>English</option> <option value="fr">Français</option> <option value="it">Italiano</option> <option value="de">Deutsch</option> <option value="es">Español</option> <option value="ja">日本語</option> <option value="pt">Português</option> <option value="ko">한국어</option> </select> </form> </div> <ul class="right"> <li><a href="https://web.archive.org/web/20110329220948/http://twitter.com/">← Back home</a></li> </ul> <form method="post" id="sign_out_form" action="/web/20110329220948/http://support.twitter.com/sessions/destroy" style="display:none;"> <input name="authenticity_token" value="gqgpe3FbCJoo10T71yk4hTsCiRvwBINYHGgcVmk9IcM=" type="hidden"/> </form> </div>  </div>  <div id="container" class="subpage"> <div id="support_content" class="round"> <div class="help-content" id="helpJumbotron"> <div class="page-header"> <div class="help-search" id="help_search"> <form action="/web/20110329220948/http://support.twitter.com/homes/search" id="zendesk_search" method="get" page="1"> <input id="query" name="query" type="text" value="Search the help center"/> <button type="submit" class="btn" id="zendesk_search_submit" onclick="checkText(); return false;">Search</button> </form> </div> <h1>Get help with Twitter here</h1> </div> <table class="help-panels"> <tr> <td class="help-panel" id="gettingStarted"> <div> <h3><a href="/web/20110329220948/http://support.twitter.com/groups/31-twitter-basics">Twitter basics</a></h3> <ul> <li>Tweets & messages</li> <li>Profile & account settings</li> <li>Finding & following people</li> </ul> <a href="/web/20110329220948/http://support.twitter.com/groups/31-twitter-basics" class="btn btn-blue">View All</a> <span></span> </div> </td> <td class="help-panel" id="notWorking"> <div> <h3><a href="/web/20110329220948/http://support.twitter.com/groups/32-something-s-not-working">Something's not working</a></h3> <ul> <li>Can't login</li> <li>Account suspended</li> <li>Troubleshooting</li> </ul> <a href="/web/20110329220948/http://support.twitter.com/groups/32-something-s-not-working" class="btn btn-blue">View All</a> <span></span> </div> </td> <td class="help-panel" id="badStuff"> <div> <h3><a href="/web/20110329220948/http://support.twitter.com/groups/33-report-a-violation">Report a violation</a></h3> <ul> <li>TM, copyright, privacy</li> <li>Spam, phishing, hacking</li> <li>Twitter rules</li> </ul> <a href="/web/20110329220948/http://support.twitter.com/groups/33-report-a-violation" class="btn btn-blue">View All</a> <span></span> </div> </td> </tr> </table> <ul class="unstyled links"> <li> <a href="/web/20110329220948/http://support.twitter.com/groups/34-mobile"> <img src="/web/20110329220948im_/http://support.twitter.com/images/icons/inset/mobile.png"/> Mobile </a></li> <li> <a href="/web/20110329220948/http://support.twitter.com/groups/35-business"> <img src="/web/20110329220948im_/http://support.twitter.com/images/icons/inset/briefcase.png"/> Business </a></li> <li><a href="https://web.archive.org/web/20110329220948/http://blog.twitter.com/"><img src="/web/20110329220948im_/http://support.twitter.com/images/icons/inset/blog.png"/> Twitter Blog</a></li> <li><a href="https://web.archive.org/web/20110329220948/http://status.twitter.com/"><img src="/web/20110329220948im_/http://support.twitter.com/images/icons/inset/alert.png"/> Status Blog</a></li> </ul> </div> <div class="wrapper"> <div class="twivider"></div> <h3> <small class="follow-support">Follow <span class="at-anywhere">@support</span> for the latest</small> Updates from Twitter Support </h3> <div class="horizontal-tweets" id="twitter-widget"> <script> (function() { $.ajax({ url: 'https://web.archive.org/web/20110329220948/http://support.twitter.com/homes/twitter_feed', data: {profile: 'support'}, success: function(result) { $(".twtr-tweets").html(result); }}); })(); </script> <div id="twitter-widget"> <div id="twtr-widget-1" class="twtr-widget twtr-widget-profile"> <div class="twtr-doc"> <div class="twtr-bd"> <div style="height: auto;" class="twtr-timeline"> <div class="twtr-tweets"> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  </div> <script> var initialText = "Search the help center"; </script> <script src="/web/20110329220948js_/http://support.twitter.com/javascripts/search_box.js"></script> <div id="footer"> <ul class="unstyled"> <li class="first">© 2011 Twitter</li> <li><a href="https://web.archive.org/web/20110329220948/http://twitter.com/about#about">About Us</a></li> <li><a href="https://web.archive.org/web/20110329220948/http://twitter.com/about/contact">Contact</a></li> <li><a href="https://web.archive.org/web/20110329220948/http://blog.twitter.com/">Blog</a></li> <li><a href="https://web.archive.org/web/20110329220948/http://status.twitter.com/">Status</a></li> <li><a href="https://web.archive.org/web/20110329220948/http://twitter.com/goodies">Goodies</a></li> <li><a href="https://web.archive.org/web/20110329220948/http://dev.twitter.com/">API</a></li> <li><a href="https://web.archive.org/web/20110329220948/http://business.twitter.com/">Business</a></li> <li><a href="/web/20110329220948/http://support.twitter.com/">Help</a></li> <li><a href="https://web.archive.org/web/20110329220948/http://twitter.com/jobs">Jobs</a></li> <li><a href="https://web.archive.org/web/20110329220948/http://twitter.com/tos">Terms</a></li> <li><a href="https://web.archive.org/web/20110329220948/http://twitter.com/privacy">Privacy</a></li> </ul> </div> </div> <div id="notifications"> <div class="notification-bar-container"></div> </div> <script type="text/javascript"> var _gaq = _gaq || []; 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Twitter Help Center