Mozilla Support

<!DOCTYPE html> <html class="no-js" lang="en-US" dir="ltr" data-gtm-container-id="UA-36116321-2"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://support.mozilla.org/en-US/","20200618084610","https://web.archive.org/","web","/_static/", "1592469970"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <title>Mozilla 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data-close-id="announce-geoip-suggestion" type="button" data-close-memory="remember" data-close-type="remove"> </button> <p></p> </div> </div> <header class="mzp-c-navigation sumo-nav"> <div class="mzp-c-navigation-l-content"> <div class="sumo-nav--container"> <div class="sumo-nav--logo"> <a href="/web/20200618084610/https://support.mozilla.org/en-US/"><img src="https://web.archive.org/web/20200618084610im_/https://static-media-prod-cdn.itsre-sumo.mozilla.net/static/sumo/img/mozilla-support.svg" alt="Mozilla Support Logo"/></a> </div> <button data-mobile-nav-search-button class="sumo-nav--search-button" type="button">Search</button> <button data-sumo-toggle-nav="#main-navigation" class="sumo-nav--toggle-button" type="button" aria-controls="main-navigation">Menu</button> <a class="sumo-nav--avatar-button" data-sumo-toggle-nav="#profile-navigation" aria-controls="profile-navigation" aria-role="button"> <img class="avatar" src="https://web.archive.org/web/20200618084610im_/https://static-media-prod-cdn.itsre-sumo.mozilla.net/static/sumo/img/default-FFA-avatar.png" alt="Avatar for Username"> </a> <div class="mzp-c-navigation-items sumo-nav--list-wrap" id="main-navigation"> <div class="mzp-c-navigation-menu"> <nav class="mzp-c-menu mzp-is-basic"> <ul class="mzp-c-menu-category-list sumo-nav--list"> <li class="mzp-c-menu-category mzp-has-drop-down mzp-js-expandable"> <a class="mzp-c-menu-title sumo-nav--link" href="/web/20200618084610/https://support.mozilla.org/en-US/questions" aria-haspopup="true" aria-controls="mzp-c-menu-panel-help">Get Help</a> <div class="mzp-c-menu-panel mzp-has-card" id="mzp-c-menu-panel-help"> <div class="sumo-nav--dropdown-container"> <div class="sumo-nav--dropdown-grid"> <button class="mzp-c-menu-button-close" type="button" aria-controls="mzp-c-menu-panel-example">Close Firefox menu</button> <div class="sumo-nav--dropdown-col"> <section class="mzp-c-menu-item mzp-has-icon sumo-nav--dropdown-item"> <a class="mzp-c-menu-item-link" href="/web/20200618084610/https://support.mozilla.org/en-US/questions/new"> <svg class="mzp-c-menu-item-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 24 24"><g stroke="#000" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"><path d="M11 3H4a2 2 0 00-2 2v12a2 2 0 002 2h9l2 4 2-4h2a2 2 0 002-2v-6"/><path d="M17.5 2.5a2.121 2.121 0 013 3L13 13l-4 1 1-4 7.5-7.5z"/></g></svg> <h4 class="mzp-c-menu-item-title">Ask the Community</h4> <p class="mzp-c-menu-item-desc"> Create a thread and find answers by posting a question to any of our product support forums. </p> </a> <ul class="mzp-c-menu-item-list sumo-nav--sublist"> <li><a href="/web/20200618084610/https://support.mozilla.org/questions/new/desktop">Firefox Browser</a></li> <li><a href="/web/20200618084610/https://support.mozilla.org/questions/new/firefox-private-network">Firefox Private Network</a></li> <li><a href="/web/20200618084610/https://support.mozilla.org/questions/new/ios">Firefox for iOS</a></li> <li><a href="/web/20200618084610/https://support.mozilla.org/questions/new/firefox-lockwise">Firefox Lockwise</a></li> <li><a href="/web/20200618084610/https://support.mozilla.org/questions/new/mobile">Firefox for Android</a></li> <li><a class="color-link" href="/web/20200618084610/https://support.mozilla.org/en-US/questions">Browse All Product Forums</a></li> </ul> </section> </div> <div class="sumo-nav--dropdown-col"> <section class="mzp-c-menu-item mzp-has-icon sumo-nav--dropdown-item"> <a class="mzp-c-menu-item-link" href="/web/20200618084610/https://support.mozilla.org/products"> <svg class="mzp-c-menu-item-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 24 24"><g transform="translate(3 3)" stroke="#000" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round"><rect stroke-linejoin="round" width="18" height="18" rx="2"/><path d="M4 5h10M4 9h10M4 13h4"/></g></svg> <h4 class="mzp-c-menu-item-title">Explore Our Help Articles</h4> <p class="mzp-c-menu-item-desc"> Dig into the knowledge base, tips and tricks, troubleshooting, and so much more. </p> </a> <ul class="mzp-c-menu-item-list sumo-nav--sublist"> <li><a href="/web/20200618084610/https://support.mozilla.org/products/firefox">Firefox Browser</a></li> <li><a href="/web/20200618084610/https://support.mozilla.org/products/firefox-private-network">Firefox Private Network</a></li> <li><a href="/web/20200618084610/https://support.mozilla.org/products/ios">Firefox for iOS</a></li> <li><a href="/web/20200618084610/https://support.mozilla.org/products/firefox-lockwise">Firefox Lockwise</a></li> <li><a href="/web/20200618084610/https://support.mozilla.org/products/mobile">Firefox for Android</a></li> <li><a class="color-link" href="/web/20200618084610/https://support.mozilla.org/products">See All Articles</a></li> </ul> </section> </div> </div> </div> </div> </li> <li class="mzp-c-menu-category"> <a class="mzp-c-menu-title sumo-nav--link" href="/web/20200618084610/https://support.mozilla.org/en-US/get-involved">Volunteer</a> </li> </ul> </nav> </div> </div> <div class="mzp-c-navigation-items sumo-nav--list-wrap-right logged-out" id="profile-navigation"> <div class="mzp-c-navigation-menu"> <nav class="mzp-c-menu mzp-is-basic"> <ul class="mzp-c-menu-category-list sumo-nav--list"> <li class="mzp-c-menu-category sumo-nav--item-right"> <form data-instant-search="form" id="support-search" action="/web/20200618084610/https://support.mozilla.org/en-US/search" method="get" class="simple-search-form"> <input type="search" autocomplete="off" name="q" aria-required="true" placeholder="Find help..." class="searchbox" id="search-q"/> <button type="submit" title="Search" class="search-button">Search</button> </form> <a href="https://web.archive.org/web/20200618084610/https://www.mozilla.org/firefox/new/?utm_source=support.mozilla.org&utm_medium=referral&utm_campaign=non-fx-button&utm_content=header-download-button" class="firefox-download-button hidden sumo-button primary-button button-lg" data-event-category="Download Button" data-event-action="Firefox for Desktop">Download Firefox</a> </li> <li class="mzp-c-menu-category logged-out-button-row "> <a href="/web/20200618084610/https://support.mozilla.org/en-US/users/auth" class="sumo-button secondary-button button-lg" data-event-category="navigation" data-event-action="main navigation" data-event-label="Sign In">Sign In/Up</a> </li> </ul> </nav> </div> </div> <div class="mzp-c-navigation-items sumo-nav--mobile-search-form" id="search-navigation"> <div class="mzp-c-navigation-menu"> <nav class="mzp-c-menu mzp-is-basic"> <form data-instant-search="form" id="mobile-search-results" action="/web/20200618084610/https://support.mozilla.org/en-US/search" method="get" class="simple-search-form"> <input type="search" autocomplete="off" name="q" aria-required="true" placeholder="Find help..." class="searchbox" id="search-q"/> <button type="submit" title="Search" class="search-button">Search</button> </form> </nav> </div> </div> </div> </div> </header> <section class="home-search-section sumo-page-section--lg extra-pad-bottom shade-bg"> <div class="mzp-l-content narrow"> <div class="home-search-section--content"> <h1 class="sumo-page-heading-xl">Search Support</h1> <form data-instant-search="form" id="support-search-masthead" action="/web/20200618084610/https://support.mozilla.org/en-US/search" method="get" class="simple-search-form"> <input type="search" autocomplete="off" name="q" aria-required="true" placeholder="Find help..." class="searchbox" id="search-q"/> <button type="submit" title="Search" class="search-button">Search</button> </form> <p class="popular-searches"> <span>Popular Searches:</span> <a href="#popular_search_1" data-featured-search>Firefox Accounts</a> <a href="#popular_search_2" data-featured-search>VPN</a> <a href="#popular_search_3" data-featured-search>Tracking Protection</a> </p> </div> </div> </section> <div id="main-content"> <section class="mzp-l-content sumo-page-section--inner"> <div class="text-center-to-left-on-large"> <h2 class="sumo-page-subheading">Get Help</h2> <p class="sumo-page-intro">Pick your product</p> </div> <div class="sumo-card-grid is-product-wrap" style="--cg-count: 15;"> <div class="scroll-wrap"> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-36-12-8dda6f.png" alt="Firefox"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/firefox" data-event-category="link click" data-event-action="product" data-event-label="Firefox"> Firefox </a> </h3> <p class="card--desc">Web browser for Windows, Mac and Linux</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-37-28-a0d9f0.png" alt="Firefox for Android"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/mobile" data-event-category="link click" data-event-action="product" data-event-label="Firefox for Android"> Firefox for Android </a> </h3> <p class="card--desc">Web browser for Android smartphones and tablets</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-37-48-1aeaf0.png" alt="Firefox for iOS"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/ios" data-event-category="link click" data-event-action="product" data-event-label="Firefox for iOS"> Firefox for iOS </a> </h3> <p class="card--desc">Firefox for iPhone, iPad and iPod touch devices</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-37-01-a2cb43.png" alt="Firefox Preview"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/firefox-preview" data-event-category="link click" data-event-action="product" data-event-label="Firefox Preview"> Firefox Preview </a> </h3> <p class="card--desc">Early version of an experimental Firefox browser for Android.</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-45-22-7f66bf.png" alt="Firefox Private Network Device-level Protection"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/firefox-private-network-vpn" data-event-category="link click" data-event-action="product" data-event-label="Firefox Private Network Device-level Protection"> Firefox Private Network Device-level Protection </a> </h3> <p class="card--desc">VPN for Windows 10, Android, and iOS devices</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-43-46-836ad6.png" alt="Firefox for Amazon Devices"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/firefox-amazon-devices" data-event-category="link click" data-event-action="product" data-event-label="Firefox for Amazon Devices"> Firefox for Amazon Devices </a> </h3> <p class="card--desc">Browser for Amazon devices</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-44-28-7f66bf.png" alt="Firefox Private Network Browser-level protection"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/firefox-private-network" data-event-category="link click" data-event-action="product" data-event-label="Firefox Private Network Browser-level protection"> Firefox Private Network Browser-level protection </a> </h3> <p class="card--desc">Browse securely on public Wi-Fi</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-36-42-8dda6f.png" alt="Firefox for Enterprise"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/firefox-enterprise" data-event-category="link click" data-event-action="product" data-event-label="Firefox for Enterprise"> Firefox for Enterprise </a> </h3> <p class="card--desc">Firefox Quantum for businesses</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-45-38-8caccd.png" alt="Firefox Lockwise"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/firefox-lockwise" data-event-category="link click" data-event-action="product" data-event-label="Firefox Lockwise"> Firefox Lockwise </a> </h3> <p class="card--desc">Mobile app that gives you access to passwords you've saved to Firefox.</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-45-52-01797f.png" alt="Firefox Reality"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/firefox-reality" data-event-category="link click" data-event-action="product" data-event-label="Firefox Reality"> Firefox Reality </a> </h3> <p class="card--desc">Web browser for virtual reality headsets</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-46-26-08f689.png" alt="Firefox Lite"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/firefox-lite" data-event-category="link click" data-event-action="product" data-event-label="Firefox Lite"> Firefox Lite </a> </h3> <p class="card--desc">Mobile browser for Indonesia, India, The Philippines, and Thailand</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-46-06-0f8012.png" alt="Hubs"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/hubs" data-event-category="link click" data-event-action="product" data-event-label="Hubs"> Hubs </a> </h3> <p class="card--desc">Social virtual reality for headsets and browsers</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-46-45-f56efb.png" alt="Firefox Focus"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/focus-firefox" data-event-category="link click" data-event-action="product" data-event-label="Firefox Focus"> Firefox Focus </a> </h3> <p class="card--desc">Automatic privacy browser and content blocker</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-46-59-72ba12.png" alt="Firefox ScreenshotGo"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/screenshot-go" data-event-category="link click" data-event-action="product" data-event-label="Firefox ScreenshotGo"> Firefox ScreenshotGo </a> </h3> <p class="card--desc">Screenshot app for mobile</p> </div> </div> <div class="card card--product zoom-on-hover"> <img class="card--icon" src="https://web.archive.org/web/20200618084610im_/https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/products/2020-04-14-08-47-12-0d1c59.png" alt="Thunderbird"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/products/thunderbird" data-event-category="link click" data-event-action="product" data-event-label="Thunderbird"> Thunderbird </a> </h3> <p class="card--desc">Email software for Windows, Mac and Linux</p> </div> </div> </div> </div> </section> <section class="mzp-l-content sumo-page-section--inner"> <div class="text-center-to-left-on-large"> <h2 class="sumo-page-subheading">Featured Articles</h2> </div> <div class="sumo-card-grid is-four-wide" style="--cg-count: 4;"> <div class="scroll-wrap"> <div class="card card--article zoom-on-hover"> <img class="card--icon-sm" src="https://web.archive.org/web/20200618084610im_/https://static-media-prod-cdn.itsre-sumo.mozilla.net/static/protocol/img/icons/reader-mode.6193b1b1a9dc.svg" alt="Update Firefox to the latest release"/> <div class="card--details"> <h3 class="card--title"> <a class="expand-this-link" href="/web/20200618084610/https://support.mozilla.org/en-US/kb/update-firefox-latest-release" data-event-category="link click" data-event-action="product" data-event-label="#Update Firefox to the latest release">Update Firefox to the latest release</a> </h3> <p class="card--desc"> Firefox automatically updates itself by default but you can always do a manual update. 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