IBM Privacy Statement

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" slot="heading"> This Privacy Statement has been updated </dds-content-group-heading> <div hidden class="bx--content-layout__body"></div> <dds-link-list data-autoid="dds--link-list" type="vertical" slot="complementary"> <div> <a cta-type="local" href="https://www.ibm.com/us-en/privacy/previous-versions" icon-placement="right" target="_blank" data-link-type="local" data-dynamic-properties="{"ctaUrl":"href"}"> <span class="bx--link-text" data-link-text data-dynamic-inner-content="ctaLabel">Previous versions</span>  <svg xmlns="http://www.w3.org/2000/svg" slot="icon" width="20" height="20" focusable="false" fill="currentColor" viewBox="0 0 20 20" aria-hidden="true"> <path d="M11.8 2.8L10.8 3.8 16.2 9.3 1 9.3 1 10.7 16.2 10.7 10.8 16.2 11.8 17.2 19 10z"></path> </svg>  </a> </div> <div> </div> </dds-link-list> </dds-content-group-banner> </div> </div></div> </div> </div> </div> </div> </div> </div></div> <div class="table-of-contents container responsivegrid"> <dds-table-of-contents data-cmp-is="table-of-contents" data-autoid="dds--table-of-contents" class="cmp-table-of-contents" stickyoffset="48"> <div id="table-of-contents-bcce9c80ed" class="cmp-table-of-contents"> <div class="layout-with-right-sidebar"> <div class="privacy-layout"> <div class="bx--content-block-simple"> <div class="bx--content-block"> <section> <div class="bx--row"> <div class="bx--layout-2-3"> <div id="container-fb64e38621" class="cmp-container"> <div class="title major-title simple-title"><div class="privacy-title"> <h2> <a data-title="Introduction" name="Introduction"></a> Introduction </h2> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-43876d05bb" data-dynamic-inner-content="description"> <p>At IBM we value your privacy and are committed to protecting and processing your personal information responsibly.</p> <p>This privacy statement describes how IBM collects, uses, and shares personal information about consumers and other individuals within our clients, business partners, supplier and other organizations with which IBM has or contemplates a business relationship. It applies to IBM Corporation and IBM subsidiaries except where a subsidiary presents its own statement without reference to IBM’s. </p> <p>Where we provide products, services, or applications as a business-to-business provider to a client, the client is responsible for the collection and use of personal information while using these products, services, or applications. This collection and use is covered by the client’s privacy policy, unless otherwise described. Our agreement with the client may allow us to request and collect information about authorized users of these products, services, or applications for reasons of contract management. In this case, this privacy statement, or a supplementary privacy notice, applies.</p> <p>We may provide additional data privacy information by using a supplementary privacy notice.</p> </div></div> <div class="horizontal-rule"> <hr class="bx--hr"/> </div> <div class="title major-title simple-title"><div class="privacy-title"> <h2> <a data-title="Personal Information We Collect and Use" name="Personal+Information+We+Collect+and+Use"></a> Personal Information We Collect and Use </h2> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-0f3feb5a50" data-dynamic-inner-content="description"> <p><a id="PIWeCollectAndUse"></a>This section describes the various types of information that we collect and how we use it.</p> <p>It includes information on <a title="Your Account" href="#Your_Account" target="_self" rel="noopener noreferrer">Your Account</a>, <a title="IBM Websites" href="#Our_Websites" target="_self" rel="noopener noreferrer">IBM Websites</a>, <a href="#IBM_Cloud_and_Online_Services" title="IBM Cloud and Online Services" target="_self" rel="noopener noreferrer">IBM Applications, Cloud and Online Services</a>, <a title="Marketing" href="#Marketing" target="_self" rel="noopener noreferrer">Marketing</a>, <a title="Contractual Relationships" href="#Contractual_Relationship" target="_self" rel="noopener noreferrer">Contractual Relationships</a>, <a title="Support Services" href="#Support_Services" target="_self" rel="noopener noreferrer">Support Services</a>, <a title="Protecting You and IBM" href="#You_and_IBM" target="_blank" rel="noopener noreferrer">Protecting You and IBM</a>, <a title="IBM Locations" href="#IBM_Locations" target="_blank" rel="noopener noreferrer">IBM Locations</a>, <a title="Recruitment and Former Employees" href="#Recruitment_and_Former_Employees" target="_self" rel="noopener noreferrer">Recruitment and Former Employees</a>, <a title="Conducting our Business Operations" href="#Business_Operations" target="_blank" rel="noopener noreferrer">Conducting our Business Operations</a>, <a title="Cookies and Similar Technologies" href="#Cookies_and_Similar_Technologies" target="_self" rel="noopener noreferrer">Cookies and Similar Technologies</a>, and <a title="Children" href="#Children" target="_self" rel="noopener noreferrer">Children</a>.</p> <p>The information that we collect and use may include profile information, interactions on webpages, marketing preferences, information to investigate malicious activities, recordings or transcripts of your conversations with us for support purposes, information to improve our business operations, and more.</p> </div></div> <div class="horizontal-rule"> <hr class="bx--hr"/> </div> <div class="pictogram-teaser"> <link rel="stylesheet" href="/etc.clientlibs/adobe-cms/clientlibs/clientlib-privacy-icons.lc-2a102dfaf020c9c6ee6245b076a6489b-lc.min.css" type="text/css"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_Your-Account"> <span class="path1"></span> <span class="path2"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> Your Account </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-ac3f751728" data-dynamic-inner-content="description"> <p><a id="Your_Account"></a>You can create an account with IBM by creating an IBMid. An IBMid provides IBM with your name, email address, mailing address, and related information that you may provide. We may require an IBMid for certain services, such as the use of <a href="#IBM_Cloud_and_Online_Services" title="IBM Cloud and Online Services" target="_self" rel="noopener noreferrer">IBM Applications, Cloud and Online Services</a>.</p> <p>We may also store your details from business contact information that you provide to us, or that we collect from your organization, our Business Partners, or our suppliers.</p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn more" role="listitem" size="null" title-text="Learn more"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-99d7492950" data-dynamic-inner-content="description"> <p>An IBMid uniquely identifies you when you access our websites, make a request or order, or use a product or service. If you log into our websites with an IBMid we may link the information we collect with your account. An IBMid is also used to give you access to <a href="#IBM_Cloud_and_Online_Services" title="IBM Cloud and Online Services">IBM Applications, Cloud and Online Services</a> and allows you to manage your contract and billing history. The email address in your IBMid may be used to contact you in relation to any services to which you subscribe.</p> <p>Business contact information is typically information that you would find on a business card, such as name and business contact details. We use this information to contact or communicate with you about business matters. If we receive business contact information from a third party, such as an IBM Business Partner or supplier, we will confirm that the information was shared appropriately.</p> <p>We may also combine your business contact information with other business-relevant information, such as information about your professional education, skills, work experience, or other publicly available information, such as business-related blogs, publications, job roles, and certifications. This information may be used to tailor our interactions with you in any part of IBM’s business, for example in the sales process, to maintain a relationship with you, and for post-contractual relationships.</p> <p>If your account is created by using an email address containing a domain owned by an organization which you are employed by, contracted to, or volunteer for, your organization can:</p> <ul><li>inquire about the status of your account,</li><li>request your account settings (including your personal information), and,</li><li>at its option, convert it to an enterprise ID.</li></ul> <p>If your account was created as, or is converted to, an enterprise ID, your organization manages your account information. It is also the authenticating agency for your ID, meaning your access is controlled by your organization’s login service.</p> <p>If your IBMid is created through an Enterprise Federation Partner (Identity Provider), basic personal information is collected from the Identity Partner and shared with IBM.</p> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="pictogram-teaser"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_IBM-Websites"> <span class="path1"></span> <span class="path2"></span> <span class="path3"></span> <span class="path4"></span> <span class="path5"></span> <span class="path6"></span> <span class="path7"></span> <span class="path8"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> IBM Websites </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-8b73624ca7" data-dynamic-inner-content="description"> <p><a id="Our_Websites"></a>Our websites offer ways to communicate with you about us, our products, and services. The information that we collect on websites is used to provide you with access to the website, to operate the website, to improve your experience, and to personalize the way that information is provided to you. If you visit our websites without logging in with an <a href="#Your_Account">account</a>, we may still collect information that is connected to your website visit.</p> <p>For more information on the technologies that we use to collect website information, and setting your preferences, see <a href="#Cookies_and_Similar_Technologies">Cookies and Similar Technologies</a>.</p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn more" role="listitem" size="null" title-text="Learn more"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-2ac30e553f" data-dynamic-inner-content="description"> <p>We collect information about your use of our websites, such as:</p> <ul><li>the webpages you view,</li><li>the amount of time you spend on pages,</li><li>the website URL that referred you to our pages,</li><li>your geographic information derived from your IP address,</li><li>and any hyperlinks you select.</li></ul> <p>We use this information to improve and personalize your experience with our websites, provide you with content that you may be interested in, create marketing insights, and to improve our websites, online services, and related technologies.</p> <p>We also collect the information that your browser or device automatically sends, such as:</p> <ul><li>your browser type and IP address,</li><li>operating system, device type, and version information,</li><li>language settings,</li><li>crash logs,</li><li>IBMid information (if signed in),</li><li>and passwords.</li></ul> <p>We use this information to provide you with access to our webpages, improve the webpage view on your device and browser, adapt to your settings and language, and adapt content for relevancy or any legal requirements for your country. We also use this information to comply with system and network security requirements, and to provide support. For more information see, <a href="#Support_Services">Support Services</a> and <a href="#You_and_IBM">Protecting You and IBM</a>.</p> <p>We also provide platforms and forums that enable online sharing, support, and collaboration among registered members. Any information that you submit to these platforms may be made available to others on the internet, or removed by us, as covered in the platform privacy notice or terms. We are not responsible for any content that you make available through your use of our products or services.</p> <p>We prepare reports on the use of our websites to derive insights into trending topics and general market knowledge. These reports may be provided to third parties with details on how users interacted with or showed interest in the third-party products or services that were presented on our websites.<br /> </p> <p>We accept no responsibility for the content provided on, or privacy practices, of third-party websites or applications.</p> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="link button"> </div> <div class="pictogram-teaser"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_IBM-Cloud-and-Online-Services"> <span class="path1"></span> <span class="path2"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> IBM Applications, Cloud and Online Services </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-9f6734a4dd" data-dynamic-inner-content="description"> <p><a></a><a id="IBM_Cloud_and_Online_Services"></a>Our cloud and online services include “as-a-service” and desktop applications, mobile applications (or apps), and IBM Learning services. We collect information about the use of these services, such as pages you view or your interactions on that page, to improve and develop our services and to generate technical and market insights. We may require an IBMid for the use of our cloud and online services (see <a href="#Your_Account">Your Account</a><em>).</em></p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn More" role="listitem" size="null" title-text="Learn More"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-5f816d4b6c" data-dynamic-inner-content="description"> <p>The information that we collect on our cloud and online services may include:</p> <ul><li>the pages you view,</li><li>your settings within the service,</li><li>your browser type and IP address,</li><li>operating system, device type, and version information,</li><li>crash logs,</li><li>IBMid information (if signed in),</li><li>and passwords.</li></ul> <p>This information is collected to provide you with access, to operate the service, for support, to personalize and improve your experience of the service, to develop other services and technologies, and generate technical and market insights. For more information on the technologies that we use to collect this information, and setting your preferences, see <a href="#Cookies_and_Similar_Technologies">Cookies and Similar Technologies</a>.</p> <p>As a public cloud provider, IBM does not use personal information processed under a contract for the purposes of marketing and advertising without express consent.</p> <p>Mobile application privacy notices may provide details about the information that is collected by the app, such as geo-location information or the unique User-ID of a device. Unique User-IDs are used to connect to servers and to connect the use of the device across apps. Depending on the functions of the app, you can tailor your privacy settings by using the settings menu or in your user profile.</p> <p>IBM Learning offers education services and collects information on course completions to be able to provide you with credentials, certificates, or further information when needed.</p> <p>We accept no responsibility for the content provided on, or privacy practices, of third-party websites or applications.</p> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="pictogram-teaser"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_Marketing"> <span class="path1"></span> <span class="path2"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> Marketing </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-ab436edf08" data-dynamic-inner-content="description"> <p><a id="Marketing"></a>Subject to your preferences, we use the information that we collect to communicate with you about relevant products, services, and offerings. We also use this information to personalize your online experience with our content and advertisements and to develop internal marketing and business intelligence. To set or update your preferences with regards to marketing communications by email, phone, or postal, visit the <a href="https://myibm.ibm.com/profile/dataprivacypreferences/welcome/us-en" target="_blank" title="IBM Privacy Preference Center" rel="noopener noreferrer">IBM Privacy Preference Center</a>. You may also submit an <a href="https://www.ibm.com/account/reg/us-en/signup?formid=urx-42537" target="_blank" title="opt-out request" rel="noopener noreferrer">opt-out request</a>, or select <strong>Unsubscribe</strong> at the bottom of each marketing email. To review or set your preferences regarding the information that we collect about you online on our websites, select <strong>Cookie Preferences</strong> in the website footer.</p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn more" role="listitem" size="null" title-text="Learn more"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-150f2d6383" data-dynamic-inner-content="description"> <p>We use information that we collect for marketing purposes. This may include information:</p> <ul><li>Collected directly from you through your interactions with IBM, such as attendance at events or submission of online registration forms,</li><li>Received from third-party data providers, subject to controls confirming that the third party legally acquired the information and has the right to provide the information to IBM for use in our marketing communications,</li><li>Collected on <a title="our websites" href="#Our_Websites" target="_self" rel="noopener noreferrer">our websites</a> or from your interactions with IBM emails and content, including content on third-party sites. For more information on the technologies that we use to collect this information, see <a></a><a title="Cookies and Similar Technologies." href="#Cookies_and_Similar_Technologies" target="_blank" rel="noopener noreferrer">Cookies and Similar Technologies</a>.</li></ul> <p>Subject to your preferences, we may use this information to market to you regarding IBM products, services, and offerings. For example, we may:</p> <ul><li>Contact you by using email, telephone, or postal mail</li><li>Personalize your experience with IBM products and services, such as sharing more relevant content or pre-filling registration forms on our websites.</li><li>Deliver targeted IBM advertisements on third-party websites based on information we or authorized third parties collect about your interactions with IBM websites, our content, emails, or, in select geographies, activity linked to your hashed email address.</li></ul> <p>To set or update your preferences with regards to marketing activities using your email address, phone, or postal address, visit the <a href="https://myibm.ibm.com/profile/dataprivacypreferences/welcome/us-en" target="_blank" title="IBM Privacy Preference Center" rel="noopener noreferrer">IBM Privacy Preference Center</a>. You may also submit an <a href="https://www.ibm.com/account/reg/us-en/signup?formid=urx-42537" target="_blank" title="opt-out request" rel="noopener noreferrer">opt-out request</a>, or select <strong>Unsubscribe</strong> in each marketing email.</p> <p>To opt out of the use of your hashed email for personalization or targeted advertising, you can withdraw your email consent by using any of these options.</p> <p>To review or set your preferences regarding the information that we collect about you online on our websites, select <strong>Cookie Preferences</strong> in the website footer.</p> <p>We also use this information to develop marketing and business intelligence, which is essential for our business operations. For example, we may:</p> <ul><li>Combine the information we collect to better understand your interests and potential business needs,</li><li>Use aggregated data to measure effectiveness of our marketing campaigns and events, and to proceed to informed business decisions and investments,</li><li>Aggregate the information that is collected about IBM website visitors for the purposes of developing and modelling marketing audiences.</li></ul> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="pictogram-teaser"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_Contractual-Relationships"> <span class="path1"></span> <span class="path2"></span> <span class="path3"></span> <span class="path4"></span> <span class="path5"></span> <span class="path6"></span> <span class="path7"></span> <span class="path8"></span> <span class="path9"></span> <span class="path10"></span> <span class="path11"></span> <span class="path12"></span> <span class="path13"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> Contractual Relationships </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-1e821869e1" data-dynamic-inner-content="description"> <p><a id="Contractual_Relationship"></a>A contractual relationship is created when you order a trial, or a product or service from us. While we mainly provide our products and services to businesses, individuals may also enter into an agreement with us directly as a client. We may collect any information that is reasonably necessary to prepare for, enter, and fulfill, the contractual agreement.</p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn more" role="listitem" size="null" title-text="Learn more"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-5f8b14b708" data-dynamic-inner-content="description"> <p>The information collected in a contractual relationship may include the business contact information of the requester, an IBMid, and the order details. Information that is required for shipment and payment, for the implementation of services, or to grant access to the product or service may also be collected.</p> <p>This information may be collected for various purposes, depending on the nature of the products or services, for example, for contractual management and compliance, to provide support, for the improvement or development of our products and services, to contact you for customer satisfaction surveys, and to generate technical and market insights. For more information, see <a href="#IBM_Cloud_and_Online_Services" title="IBM Cloud and Online Services" target="_self" rel="noopener noreferrer">IBM Applications, Cloud and Online Services</a>.</p> <p>The information collected in a contractual relationship is not used for the purposes of marketing and advertising without obtaining consent before processing.</p> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="pictogram-teaser"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_Support-Services"> <span class="path1"></span> <span class="path2"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> Support Services </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-a7c13dfc17" data-dynamic-inner-content="description"> <p><a id="Support_Services"></a>When you contact us to request support, including through LiveChat, we collect your contact information, problem description, and possible resolutions. We record the information that is provided to handle the support query, for administrative purposes, to foster our relationship with you, for staff training, and for quality assurance purposes.</p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn more" role="listitem" size="null" title-text="Learn more"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-8443c068b8" data-dynamic-inner-content="description"> <p>The information that we collect may include any information exchanged during our phone conversations or provided during Live Chat support sessions on our websites. This may include a recording or transcript of your conversations with us. We may use this information to inform you of products or services that are related to your support request. This can include product updates or fixes, and we may combine the information that is collected through other interactions with you or your organization to provide more valuable suggestions in relation to product support, such as any available training regarding the issue.</p> <p>While we handle the support case, we may have incidental access to information that you have provided or information that is on your system. This information may contain information about you, your organization's employees, customers, or other relevant parties. The conditions regarding the handling and processing of this information is covered by the applicable Terms of Use or other agreements between your organization and IBM, such as the Terms of Use for Exchanging Diagnostic Data.</p> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="pictogram-teaser"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_Protecting-You-and-IBM"> <span class="path1"></span> <span class="path2"></span> <span class="path3"></span> <span class="path4"></span> <span class="path5"></span> <span class="path6"></span> <span class="path7"></span> <span class="path8"></span> <span class="path9"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> Protecting You and IBM </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-d12c1e8e33" data-dynamic-inner-content="description"> <p><a></a><a id="You_and_IBM"></a>We may collect and use information to protect you and IBM from IT security threats and to secure the information that we hold from unauthorized access, disclosure, alteration, or destruction. This includes information from our IT access authorization systems, such as log-in information.<a href="#Protecting_You_and_IBM"></a></p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn more" role="listitem" size="null" title-text="Learn more"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-d3fa1d3071" data-dynamic-inner-content="description"> <p>The security solutions we use to protect your information, our infrastructure, and our networks may collect information such as IP addresses and log files. This is necessary for the functionality and utility of security programs to enable the investigation of any potential security incidents and generate insights on security threats.</p> <p>We may use specialized tooling and other technical means to collect information at access points to, and in, IT systems and networks to detect unauthorized access, viruses, and indications of malicious activities. The information we collect may be used to conduct investigations when unauthorized access, malware or malicious activities are suspected, and to remove or isolate malicious code or content.</p> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="pictogram-teaser"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_IBM-Locations"> <span class="path1"></span> <span class="path2"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> IBM Locations </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-ab07082f4e" data-dynamic-inner-content="description"> <p><a id="IBM_Locations"></a>When you visit an IBM location, we collect your name or business contact information (see <a href="#Your_Account">Your Account</a>), and, in some cases, information from a government issued ID. This information is collected for access management and to protect the security and safety of our locations and employees.</p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn more" role="listitem" size="null" title-text="Learn more"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-6635885c10" data-dynamic-inner-content="description"> <p>The information that is collected at our locations is used to issue access badges. We may verify the identity of visitors where legally permissible and, for supplier personnel working on site, a badge with a photo identification may be requested for identification purposes.</p> <p>Camera supervision and access management are used for reasons of security and safety of our locations, employees, and assets. More information may be available at the IBM location.</p> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="pictogram-teaser"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_Recruitment-and-Former-Employees"> <span class="path1"></span> <span class="path2"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> Recruitment and Former Employees </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-334c0992a7" data-dynamic-inner-content="description"> <p><a id="Recruitment_and_Former_Employees"></a>We are constantly searching for new talent for our organization, and we collect information about job applicants or prospective candidates from several sources. Applicants are referred to the <a href="https://www.ibm.com/careers/applicant-data-privacy" target="_blank" title="Talent Acquisition Privacy Notice " rel="noopener noreferrer">Talent Acquisition Privacy Notice</a> for more information. When an employee leaves IBM, we continue to process information that is related to them for any remaining business, contractual, employment, legal, and fiscal purposes, including the management of pensions to the extent handled by IBM.</p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn more" role="listitem" size="null" title-text="Learn more"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-dbb94171b0" data-dynamic-inner-content="description"> <p>Regarding recruitment, we may look for prospective candidates with the help of recruitment intermediaries and may use publicly available information on social media platforms to identify prospective candidates for a specific function.</p> <p>When an employee leaves IBM, we retain basic information from the former employee about their employment at IBM.</p> <p>After an employee retires, we process information about the retiree for fulfilling the pension obligations toward the retiree. Information about the processing of pension information, or other retirement programs, can be found with the local organization responsible for pensions. In some countries, this may be an independent organization. In some cases, retirees may still participate in IBM-organized initiatives or programs, such as volunteer and social responsibility programs. Such participation is voluntary, and more information is provided on the relevant websites or information pages for those initiatives.</p> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="pictogram-teaser"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_Conducting-our-Business-Operations"> <span class="path1"></span> <span class="path2"></span> <span class="path3"></span> <span class="path4"></span> <span class="path5"></span> <span class="path6"></span> <span class="path7"></span> <span class="path8"></span> <span class="path9"></span> <span class="path10"></span> <span class="path11"></span> <span class="path12"></span> <span class="path13"></span> <span class="path14"></span> <span class="path15"></span> <span class="path16"></span> <span class="path17"></span> <span class="path18"></span> <span class="path19"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> Conducting our Business Operations </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-8f8045c98b" data-dynamic-inner-content="description"> <p><a id="Business_Operations"></a>We collect and use information to improve our business operations, systems, and processes. For example, information may be used to conduct, maintain, audit, and optimize our operations, to protect our assets and employees, for product development, and to defend our rights.</p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn more" role="listitem" size="null" title-text="Learn more"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-f01a06a348" data-dynamic-inner-content="description"> <p>We collect information about our business operations to make informed decisions about the organization, the business, and to report on performance, audits, and trends. For example, we use this information to analyze the costs and quality of our operations. Where possible, this is done by using aggregated information, but may use personal information.</p> <p>We collect and use information from our business systems, which may include personal information, to:</p> <ul><li>protect or enforce our rights, including to detect fraud or other criminal activities (for example, by using information in payment systems)</li><li>handle and resolve disputes</li><li>answer complaints and defend IBM in legal proceedings</li><li>and comply with legal obligations in the countries where we do business</li></ul> <p>We collect information from the use of our business processes, websites, cloud and online services, products, or technologies. This information may include personal information and is used for product and process development. For example, we may use this information to increase efficiency, decrease costs, or improve services by developing automated processes and tools, or to develop or improve the technologies on which these are based.</p> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="pictogram-teaser"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_Cookies-and-Similar-Technologies"> <span class="path1"></span> <span class="path2"></span> <span class="path3"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> Cookies and Similar Technologies </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-61e5ee6034" data-dynamic-inner-content="description"> <p><a id="Cookies_and_Similar_Technologies"></a>When you visit our websites, cloud and online services, software products, or view our content on certain third-party websites, we collect information regarding your connection and your activity by using various online tracking technologies, such as cookies, web beacons, Local Storage, or HTML5. Information that is collected with these technologies may be necessary to operate the website or service, to improve performance, to help us understand how our online services are used, or to determine the interests of our users. We use advertising partners to provide and assist in the use of such technologies on IBM and other sites.</p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn more" role="listitem" size="null" title-text="Learn more"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-fee7aa73e0" data-dynamic-inner-content="description"> <p>A cookie is a piece of data that a website may send to your browser, which may be stored on your computer and can be used to identify your computer. Web beacons, including pixels and tags, are technologies that are used to track a user visiting an IBM web page or if a web page was copied to another website. Local Shared Objects can store content information displayed on the webpage visited, and preferences. All of these technologies may be used to provide connected features across our websites or display targeted IBM advertising (subject to your cookie preferences) on other websites based on your interests. Web beacons may also be used to track your interaction with email messages or newsletters, such as to determine whether messages are opened or links are selected.</p> <p>Session cookies can be used to track your progression from page to page so that you are not asked for information that you have already provided during the current session, or information that is needed to be able to complete a transaction. Session cookies are erased when the web browser is closed. Persistent cookies store user preferences for successive visits to a website, such as recording your choice of language and country location. Persistent cookies erase their data within 12 months.</p> <p>You can use the IBM Cookie Manager to learn more about the online tracking technologies we use and to review or set your preferences regarding the information that we collect about you on our websites. The IBM Cookie Manager is either presented as a notification window when you first visit a webpage or opened by selecting <strong>Cookie Preferences</strong> in the website footer. The IBM Cookie Manager does not address all types of tracking technologies (for example, email pixels). When using mobile apps, use the options on your mobile device to manage settings. </p> <p>Blocking, disabling, or rejecting IBM cookies may cause services to not function properly, such as in connection with a shopping cart, or block the use of websites or IBM Cloud services that require you to sign in. Disabling cookies does not disable other online tracking technologies, but prevents the other technologies from accessing any details stored in cookies.</p> <p>Our websites offer the possibility to use third-party social media options. If you elect to use these options, these third-party sites may log information about you, such as your IP address, access time, and referring website URLs. If you are logged in to those social media sites, they may also link collected information with your profile information. We accept no responsibility for the privacy practices of these third-party services and encourage you to review their privacy policies for more information.</p> <p>For information on cookies and how to remove these technologies by using browser settings, see <a href="https://www.allaboutcookies.org/" target="_blank" rel="noopener noreferrer">https://www.allaboutcookies.org/</a>. </p> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="pictogram-teaser"> <div class="bx--pictogram-item"> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__wrapper"> <i class="ibm_privacy_icon_Children"> <span class="path1"></span> <span class="path2"></span> </i> </div> </div> <div class="bx--pictogram-item__row"> <div class="bx--pictogram-item__content"> <div class="bx--content-item"> <h4 class="bx--content-item__heading"> Children </h4> <dds-content-item-paragraph class="bx--content-item__copy"> <div class="cms-richtext " id="rich-text-f197461579" data-dynamic-inner-content="description"> <p><a id="Children"></a>Unless otherwise indicated, our websites, products, and services are not intended for use by children or minors as specified by law in their jurisdiction.</p> </div> </dds-content-item-paragraph> </div> </div> </div> </div> </div> <div class="horizontal-rule"> <hr class="bx--hr"/> </div> <div class="title major-title simple-title"><div class="privacy-title"> <h2> <a data-title="Sharing Personal Information" name="Sharing+Personal+Information"></a> Sharing Personal Information </h2> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-bd4e64842d" data-dynamic-inner-content="description"> <p>We may share your personal information internally and externally with suppliers, advisors, or Business Partners for IBM’s legitimate business purposes, and only on a need-to-know basis. This section describes how we share information and how we facilitate that sharing.</p> </div></div> <div class="title major-title simple-title"><div class="privacy-title"> <h2> </h2> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-e8d7434f2d" data-dynamic-inner-content="description"> <h3>How We Share Personal Information</h3> <h3> </h3> <p>When sharing personal information, we implement appropriate checks and controls to confirm that the information can be shared in accordance with the applicable law.</p> <p>If we decide to sell, buy, merge, or otherwise reorganize businesses in some countries, such a transaction may involve disclosing some personal information to prospective or actual business purchasers, or the collection of personal information from those selling such businesses.</p> </div></div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Learn more" role="listitem" size="null" title-text="Learn more"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-a08142cdff" data-dynamic-inner-content="description"> <p>Internally, personal information is shared for our business purposes: to improve efficiency, for cost savings, and internal collaboration between our subsidiaries (such as Red Hat). For example, we may share personal information such as managing our relationship with you and other external parties, compliance programs, or systems and networks security.</p> <p>Our internal access to personal information is restricted and granted only on a need-to-know basis. Sharing of this information is subject to the appropriate intracompany arrangements, our policies, and security standards. For more information, see <a href="#LegalBasis" target="_self" title="Legal Basis" rel="noopener noreferrer">Legal Basis</a>.</p> <p>Externally,</p> <ul><li>our business with suppliers may include the collection, use, analysis, or other types of processing of personal information on our behalf. </li><li>our business model includes cooperation with independent Business Partners for marketing, selling, and the provision of IBM products and services. Where appropriate (for example, when necessary for the fulfilment of an order), we share business contact information with selected Business Partners.</li><li>we may share personal information with professional advisors, including lawyers, auditors, and insurance companies to receive their services.</li><li>we may share contractual relationship information with others, for instance, our Business Partners, financial institutions, shipping companies, postal, or government authorities, such as the customs authorities that are involved in fulfillment.</li><li>We may share personal information with third parties, such as advertising technology partners, data analytics providers and social networks engaged by IBM to deliver targeted IBM advertisements on their platforms, to aggregate information for analysis, and to track engagement with those advertisements. </li></ul> <p>In certain circumstances, personal information may be subject to disclosure to government agencies in accordance with judicial proceedings, court orders, or legal processes. We may also share personal information to protect the rights of IBM or others when IBM believes that such rights may be affected, for example to prevent fraud.</p> </div></div> </caem-accordion-item> </caem-accordion> </div> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-3ed4f852ad" data-dynamic-inner-content="description"> <p> </p> <p> </p> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-1b59615b58" data-dynamic-inner-content="description"> <h3>Facilitating International Transfers</h3> <h3> </h3> <p>Your personal information may be transferred to or accessed by IBM subsidiaries and third parties globally. IBM complies with laws on the transfer of personal information between countries to keep your personal information protected, wherever it may be.</p> <p>We have implemented various safeguards including:</p> <ul><li>Contractual Clauses, such as those approved by the EU Commission and accepted in several other countries. You can request a copy of the EU Standard Contractual Clauses (EU SCCs) by selecting <strong>Contact Us</strong> in the header of this page.</li><li>Data Privacy Framework Certification. Where applicable, certain designated IBM services (for example, IBM Infrastructure-as-a-Service, Platform-as-a-Service, Software-as-a-Service, and select other hosted offerings) are certified to comply with the Data Privacy Framework. For more information, see <a href="https://www.ibm.com/us-en/privacy/dataprivacyframework" target="_blank" title="IBM Data Privacy Framework Policy for Certified IBM Cloud Services" rel="noopener noreferrer">IBM Data Privacy Framework Policy for Certified IBM Cloud Services</a>.</li><li>Binding Corporate Rules for Controllers (IBM BCR-C). We have BCR-C approved by the European Data Protection Authorities and the UK Information Commissioner’s Office. For more information, see <a href="https://www.ibm.com/privacy/bcr" target="_blank" title="IBM Controller Binding Corporate Rules" rel="noopener noreferrer">IBM Controller Binding Corporate Rules</a>.</li><li>IBM's privacy practices, described in this Privacy Statement, comply with the APEC Cross Border Privacy Rules Framework. The <a href="http://www.cbprs.org/">APEC Cross Border Privacy Rules</a> (CBPR) system provides protection of personal information that is transferred among participating <a href="http://cbprs.org/about-cbprs/">APEC economies</a> as it pertains to online information collected through ibm.com.</li></ul> </div></div> <div class="horizontal-rule"> <hr class="bx--hr"/> </div> <div class="title major-title simple-title"><div class="privacy-title"> <h2> <a data-title="Controller and Representative Information" name="Controller+and+Representative+Information"></a> Controller and Representative Information </h2> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-e879939fc5" data-dynamic-inner-content="description"> <p>IBM does business through its subsidiaries worldwide. The privacy laws in some countries consider a Controller to be the legal entity (or natural person) who defines the purposes for which the processing of personal information takes place and how that information is processed. Parties that are involved in processing operations on behalf of a Controller may be designated as Processors. Designations and associated obligations differ, depending on the jurisdiction.</p> <p>Where this is relevant for the privacy laws in your country, the Controller of your personal information is IBM’s main subsidiary in your country or region, unless International Business Machines Corporation (IBM Corp.) or another IBM subsidiary identifies itself as the Controller for a specific interaction with you.</p> <p>The contact details of our main subsidiary of a country or region can be found by selecting your country or region and selecting Contact on the footer of ibm.com websites. IBM Corp. can be contacted at: International Business Machines Corporation, 1, North Castle Drive, Armonk, New York, United States of America.</p> <p>Where IBM Corp. or a subsidiary it controls is required to appoint a legal representative, the following representatives have been appointed.</p> </div></div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="European Economic Area (EEA) " role="listitem" size="null" title-text="European Economic Area (EEA) "> <div class="rich-text text"><div class="cms-richtext " id="rich-text-8615e3e19e" data-dynamic-inner-content="description"> <p>IBM International Group B.V.,</p> <p>Johan Huizingalaan 765,</p> <p>1066 VH Amsterdam,</p> <p>The Netherlands</p> </div></div> </caem-accordion-item> <caem-accordion-item label="United Kingdom (UK)" role="listitem" size="null" title-text="United Kingdom (UK)"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-b9088ca93f" data-dynamic-inner-content="description"> <p>IBM United Kingdom Limited,</p> <p>PO Box 41, North Harbour,</p> <p>Portsmouth,</p> <p>Hampshire, PO6 3AU,</p> <p>United Kingdom</p> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="title major-title simple-title"><div class="privacy-title"> <h2> <a data-title="Information Security and Retention" name="Information+Security+and+Retention"></a> Information Security and Retention </h2> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-7962cce77b" data-dynamic-inner-content="description"> <p><a id="InfoSec"></a>To protect your personal information from unauthorized access, use, and disclosure, we implement reasonable physical, administrative, and technical safeguards. These safeguards include role-based access controls and encryption to keep personal information private while in transit. We also require our Business Partners, suppliers, and third parties to implement appropriate safeguards, such as contract terms and access restrictions, to protect information from unauthorized access, use, and disclosure. </p> <p>IBM makes artificial intelligence models and systems available, including large language models (often called LLMs). IBM may use such AI models and systems on or embedded in IBM.com properties, including through chatbots. IBM may also make such AI models and systems available under separate terms. </p> <p>IBM’s AI models and systems are designed, trained, validated, and tested on data from publicly available sources that may incidentally contain Personal Information. We have implemented safeguards, processes, and tools to mitigate associated impacts and help address responsible development and deployment of trustworthy AI.</p> <p>We only retain personal information as long as necessary to fulfill the purposes for which it is processed, or to comply with legal and regulatory retention requirements. Legal and regulatory retention requirements may include retaining information for:</p> <ul><li>audit and accounting purposes,</li><li>statutory retention terms,</li><li>the handling of disputes,</li><li>and the establishment, exercise, or defense of legal claims in the countries where we do business. </li></ul> <p>We retain any contractual relationship information for administrative purposes, legal and regulatory retention requirements, defending IBM rights, and to manage IBM's relationship with you. The information that is provided in a supplementary privacy notice may provide more detailed information on applicable retention terms.</p> <p>When personal information is no longer needed, we have processes in place to securely delete it, for example by erasing electronic files and shredding physical records.</p> </div></div> <div class="horizontal-rule"> <hr class="bx--hr"/> </div> <div class="title major-title simple-title"><div class="privacy-title"> <h2> <a data-title="Your Rights" name="Your+Rights"></a> Your Rights </h2> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-44c7f57290" data-dynamic-inner-content="description"> <p><a id="YourRights"></a>You have certain rights when it comes to the handling of your personal information.</p> <p>The <a href="http://ibm.biz/contactoprt" target="_blank" title="Contact Us" rel="noopener noreferrer">Contact Us</a> form can be used to:</p> <ul><li>ask questions related to this Privacy Statement and privacy practices. Your message is forwarded to the appropriate member of IBM's Data Privacy Team, including the responsible Data Protection Officers.</li><li>submit a complaint to IBM if you are not satisfied with how IBM is processing your personal information.</li></ul> <p>The <a href="http://ibm.biz/dsrrequest" target="_blank" title="Submit a data rights request form" rel="noopener noreferrer">Submit a data rights request form</a> can be used to:</p> <ul><li>request access to the personal information that we have on you, or have it updated or corrected. Depending on the applicable law, you may have additional rights concerning your personal information.</li><li>request to obtain your personal information in a usable format and transmit it to another party (also known as the right to data portability);</li><li>request to delete the personal information we hold about you;</li><li>Opt-out of specific personal information processing types, such as targeted advertising</li></ul> </div></div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Data Rights Requests Details" role="listitem" size="null" title-text="Data Rights Requests Details"> <div class="accordion-item-container nested-container container responsivegrid"> <div class="cms-richtext " id="rich-text-f677edf89a" data-dynamic-inner-content="description"> <p>When you submit a Data Rights (DR) request, you provide us with personal information, including your name and contact details, which we use to respond to your request. In some circumstances, to verify your identity and to ensure we disclose the personal information to the correct individual, we may also request a copy of your photo ID, which is deleted immediately after verification of your identity.</p> <p>Upon your DR request, your personal information is processed for handling and fulfilling your DR request, in line with IBM's legal obligations and commitments related to DRs.</p> <p>You can verify the status of requests that you have submitted by using the DR webform in the <a href="https://www.ibm.com/privacy/requests/dsr/us-en" title="IBM Trust Center" target="_blank" rel="noopener noreferrer">IBM Trust Center</a> for 90 days after completion of the request. The data relevant to your DR request is retained for a minimum of three years from the date of your last DR-related communication with IBM, to address any request you may have in relation to it, and for IBM's compliance and recording purposes.</p> <p>For more information about how we process your data, see <a href="#Your_Account" target="_self" title="Personal Information We Collect and Use" rel="noopener noreferrer">Personal Information We Collect and Use</a>.</p> </div> </div> </caem-accordion-item> </caem-accordion> </div> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-6a601017b3" data-dynamic-inner-content="description"> <p>Your rights may be subject to limitations and exceptions resulting from applicable laws. For example, there may be situations where we cannot share certain information that you seek if disclosing this means disclosing information about others.</p> <p>You may also have the right to complain to the competent supervisory authority. Information about additional rights, when they apply, and the right to complain to the competent supervisory authority can be found <a href="https://www.ibm.com/privacy/additional-data-subjects-rights" title="Your Additional Rights ">here</a>.</p> <p>If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) <a href="https://feedback-form.truste.com/watchdog/request">here</a>.</p> <p>To set or update your marketing communications preferences, visit the <a href="https://myibm.ibm.com/profile/dataprivacypreferences/welcome/us-en">IBM Privacy Preference Center</a>. You can also submit an <a href="https://www.ibm.com/account/reg/us-en/signup?formid=urx-42537">opt-out request</a>, or select <strong>Unsubscribe</strong> at the end of each marketing email.</p> </div></div> <div class="horizontal-rule"> <hr class="bx--hr"/> </div> <div class="title major-title simple-title"><div class="privacy-title"> <h2> <a data-title="Legal Basis" name="Legal+Basis"></a> Legal Basis </h2> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-778ff85302" data-dynamic-inner-content="description"> <p><a id="LegalBasis"></a>In some jurisdictions, the lawful handling of personal information is subject to a justification, sometimes referred to as legal basis. The legal bases that we rely on for the lawful handling of your personal information vary depending on the purpose and applicable law.</p> <p>The different legal bases that we may use are:</p> </div></div> <div class="accordion-container"> <div class="bx--content-block "> <div class="bx--full-width-intro-container"> </div> <div class="bx--content-item " data-autoid="dds--content-item"> <caem-accordion role="list" size="null"> <caem-accordion-item label="Necessary for the performance of a contract with you " role="listitem" size="null" title-text="Necessary for the performance of a contract with you "> <div class="rich-text text"><div class="cms-richtext " id="rich-text-a3897162d7" data-dynamic-inner-content="description"> <p>We rely on this legal basis when we need to process certain personal information, such as your contact details, payment details, and shipment details, to perform our obligations or to manage our <a href="#Contractual_Relationship">contractual relationship</a> with you.</p> <p>Examples:</p> <ul><li>If you intend to purchase a product or service, we require your business contact information to enter into a contract with you or you may need to create an IBMid (see <a href="#Your_Account" target="_self" title="Your Account" rel="noopener noreferrer">Your Account</a><em>)</em> to access a purchased product online<em>.</em></li><li>When fulfilling a contract, you may need to receive <a href="#Support_Services">support services</a>, for which we will need to collect your contact information.</li><li>We need personal information to consider job applicants or manage the pension entitlements of retirees (see <a href="#Recruitment_and_Former_Employees">Recruitment and Former Employees</a>).</li></ul> </div></div> </caem-accordion-item> <caem-accordion-item label="Necessary for the purposes of IBM’s or a third party’s legitimate interest " role="listitem" size="null" title-text="Necessary for the purposes of IBM’s or a third party’s legitimate interest "> <div class="rich-text text"><div class="cms-richtext " id="rich-text-4ac97e0dbb" data-dynamic-inner-content="description"> <p>Legitimate interests relate to being able to conduct and organize business, which includes the marketing of our offerings, protecting our legal interests, securing our IT environment, or meeting client requirements.<br /> Examples:</p> <ul><li>We capture your use of, and interaction with <a href="#Our_Websites">our websites</a> to improve them.</li><li>We process your IBMid (see <a href="#Your_Account">Your Account</a>) to manage access authorization of our services.</li><li>Where we have a <a href="#Contractual_Relationship">contractual relationship</a> with the organization that you are working for, we have a legitimate interest to process your personal information used to manage this contract.</li><li>We process your business contact information (see <a href="#Your_Account">Your Account</a>) in combination with other business-relevant information to tailor our interactions with you and promote our products and services. We may process your contact information together with details of an IBM event you attended to develop <a href="#Marketing">Marketing</a> and business intelligence.</li><li>We process the personal information of applicants based on our legitimate interest to source suitable talent (see <a href="#Recruitment_and_Former_Employees">Recruitment and Former Employees</a>).</li><li>We have to keep our <a href="#Business_Operations">general business operations</a> functional. To this end we may, for example, processes the login information of our IT systems and networks, or CCTV footage at <a href="#IBM_Locations">IBM locations</a> for security and safety purposes.</li></ul> <p>We may also process personal information where it is necessary to defend our rights in judicial, administrative, or arbitral proceedings. This also falls under the legal basis of legitimate interest in countries where they are not a separate legal basis.</p> <p>We process personal information for credit protection, which is a specific legal basis under Brazilian law (LGPD) but is also covered under the legal basis of legitimate interest in other countries.</p> </div></div> </caem-accordion-item> <caem-accordion-item label="Consent" role="listitem" size="null" title-text="Consent"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-1ed43307c2" data-dynamic-inner-content="description"> <p>The processing is based on your consent where we request this.<br /> Example:</p> <ul><li>the optional use of <a href="#Cookies_and_Similar_Technologies">Cookies and Similar Technologies</a> or email of <a href="#Marketing">Marketing</a> materials.</li></ul> </div></div> </caem-accordion-item> <caem-accordion-item label="Legal obligation" role="listitem" size="null" title-text="Legal obligation"> <div class="rich-text text"><div class="cms-richtext " id="rich-text-0dff0d8bb2" data-dynamic-inner-content="description"> <p>Where we need to process certain personal information based on our legal obligation<strong>. </strong>Example:</p> <ul><li>We may be obliged to ask for a government-issued ID for certain transactions, such as for a financing transaction (see <a href="#Contractual_Relationship">Contractual Relationship</a>).</li></ul> </div></div> </caem-accordion-item> </caem-accordion> </div> <div> <dds-hr></dds-hr> </div> </div></div> <div class="title major-title simple-title"><div class="privacy-title"> <h2> <a data-title="Privacy Statement Updates" name="Privacy+Statement+Updates"></a> Privacy Statement Updates </h2> </div></div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-500b158d80" data-dynamic-inner-content="description"> <p>If a material change is made to this Privacy Statement, the effective date is revised, and a notice is posted on the updated Privacy Statement for 30 days. By continuing to use our websites and services after a revision takes effect, it is considered that users have read and understand the changes.</p> <p>Previous versions of the Privacy Statement are available <a href="https://www.ibm.com/privacy/portal/previous-versions-of-IBM-privacy-statements" target="_blank" title="https://www.ibm.com/us-en/privacy/previous-versions" rel="noopener noreferrer">here</a>.</p> <p><strong>Sections updated in this release:</strong></p> <ol><li>Your Account</li></ol> </div></div> <div class="horizontal-rule"> <hr class="bx--hr"/> </div> <div class="rich-text text"><div class="cms-richtext " id="rich-text-e0470e137a" data-dynamic-inner-content="description"> <p>We have made our best effort to accurately translate the IBM Privacy Statement into this language. To report any translation concerns, select <a href="https://ibm.biz/contactoprt" target="_blank" title="Contact Us" rel="noopener noreferrer">Contact Us</a> in the header of this page.</p> </div></div> <div class="horizontal-rule"> <hr class="bx--hr"/> </div> </div> </div> <aside class="bx--layout-1-3"> <div id="container-a251a4f6b5" class="cmp-container"> <div class="custom-language-switch"> <div class="privacy-language-switch"> <bx-dropdown id="customLanguageSwitch" value="https://www.ibm.com/us-en/privacy"> <bx-dropdown-item value="https://www.ibm.com/us-en/privacy">English</bx-dropdown-item> <bx-dropdown-item value="https://www.ibm.com/sa-ar/privacy">عربي</bx-dropdown-item> <bx-dropdown-item value="https://www.ibm.com/cn-zh/privacy">简体中文</bx-dropdown-item> <bx-dropdown-item value="https://www.ibm.com/tw-zh/privacy">繁體中文</bx-dropdown-item> <bx-dropdown-item value="https://www.ibm.com/fr-fr/privacy">Français</bx-dropdown-item> <bx-dropdown-item 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href="https://www.ibm.com/privacy/additional-data-subjects-rights" target="_blank" cta-type="local"> </dds-card-cta-footer> </dds-link-list-item-card> <dds-link-list-item-card cta-type="external" href="http://ibm.biz/dsrrequest" target="_blank" aria-label="Submit a data rights request form"> <p>Submit a data rights request form</p> <dds-card-cta-footer href="http://ibm.biz/dsrrequest" target="_blank" cta-type="external"> </dds-card-cta-footer> </dds-link-list-item-card> <dds-link-list-item-card cta-type="local" href="https://www.ibm.com/privacy/ccpa" target="_blank" aria-label="California Supplemental Privacy Statement"> <p>California Supplemental Privacy Statement</p> <dds-card-cta-footer href="https://www.ibm.com/privacy/ccpa" target="_blank" cta-type="local"> </dds-card-cta-footer> </dds-link-list-item-card> <dds-link-list-item-card cta-type="local" href="https://www.ibm.com/us-en/privacy/dataprivacyframework" target="_blank" aria-label="IBM Data Privacy Framework Policy for Certified IBM Cloud Services"> <p>IBM Data Privacy Framework Policy for Certified IBM Cloud Services</p> <dds-card-cta-footer href="https://www.ibm.com/us-en/privacy/dataprivacyframework" target="_blank" cta-type="local"> </dds-card-cta-footer> </dds-link-list-item-card> <dds-link-list-item-card cta-type="local" href="https://www.ibm.com/privacy/bcr" target="_blank" aria-label="IBM Controller Binding Corporate Rules"> <p>IBM Controller Binding Corporate Rules</p> <dds-card-cta-footer href="https://www.ibm.com/privacy/bcr" target="_blank" cta-type="local"> </dds-card-cta-footer> </dds-link-list-item-card> <dds-link-list-item-card cta-type="local" href="https://www.ibm.com/trust" target="_blank" aria-label="IBM Trust Center"> <p>IBM Trust Center</p> <dds-card-cta-footer href="https://www.ibm.com/trust" target="_blank" cta-type="local"> </dds-card-cta-footer> </dds-link-list-item-card> </dds-link-list> </div> <div class="trust-image image-with-link simple-image"><div class="privacy-trust-image"> <a href="https://privacy.truste.com/privacy-seal/validation?rid=e00bb9dc-0b55-47fc-aeb9-71e559daacef" target="_blank"> <img src="//privacy-policy.truste.com/privacy-seal/seal?rid=e00bb9dc-0b55-47fc-aeb9-71e559daacef" alt="TRUSTe Certified Privacy"/> </a> </div> </div> <div class="trust-image image-with-link simple-image"><div class="privacy-trust-image"> <a href="https://privacy.truste.com/privacy-seal/validation?rid=2dcc81c1-9e23-41b2-bd96-ce03a506b0b8" target="_blank"> <img src="//privacy-policy.truste.com/privacy-seal/seal?rid=2dcc81c1-9e23-41b2-bd96-ce03a506b0b8" alt="TRUSTe APEC Certified Privacy"/> </a> </div> </div> <div class="trust-image image-with-link simple-image"><div class="privacy-trust-image"> <img/> </div> </div> </div> </aside> </div> </section> </div> </div> </div></div> </div> </dds-table-of-contents> </div> <div class="footnotes container responsivegrid"> <div id="footnotes-3306a76e23" class="cmp-container"> </div> </div> <div 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IBM Privacy Statement