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<h1 id="firstHeading" class="firstHeading mw-first-heading"><span class="mw-page-title-main">AOL Community Leader Program</span></h1> <div id="p-lang-btn" class="vector-dropdown mw-portlet mw-portlet-lang" > <input type="checkbox" id="p-lang-btn-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-p-lang-btn" class="vector-dropdown-checkbox mw-interlanguage-selector" aria-label="This article exist only in this language. 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class="vector-pinnable-header-label">Appearance</div> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-appearance.pin">move to sidebar</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-appearance.unpin">hide</button> </div> </div> </div> </nav> </div> </div> <div id="bodyContent" class="vector-body" aria-labelledby="firstHeading" data-mw-ve-target-container> <div class="vector-body-before-content"> <div class="mw-indicators"> </div> <div id="siteSub" class="noprint">From Wikipedia, the free encyclopedia</div> </div> <div id="contentSub"><div id="mw-content-subtitle"></div></div> <div id="mw-content-text" class="mw-body-content"><div class="mw-content-ltr mw-parser-output" lang="en" dir="ltr"><p>The <b>AOL Community Leader Program</b> or <b>AOL CLP</b> was the official name for the large group of <a href="/wiki/America_Online" class="mw-redirect" title="America Online">America Online</a> online service <a href="/wiki/Volunteers" class="mw-redirect" title="Volunteers">volunteers</a> who moderated <a href="/wiki/Chat_rooms" class="mw-redirect" title="Chat rooms">chat rooms</a>, <a href="/wiki/Message_boards" class="mw-redirect" title="Message boards">message boards</a>, and download libraries. </p><p>The program's roots dated back to the use of online remote volunteer "guides" by AOL predecessor <a href="/wiki/QuantumLink" class="mw-redirect" title="QuantumLink">QuantumLink</a> at its start in 1985. The system which became AOL established the Community Leader Program officially in the early 1990s, and discontinued it in 2005. At the peak of the program, it is estimated that <a href="/wiki/AOL" title="AOL">AOL</a> had approximately 14,000 volunteers,<sup id="cite_ref-1" class="reference"><a href="#cite_note-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup> including 350 non-adult teenagers.<sup id="cite_ref-2" class="reference"><a href="#cite_note-2"><span class="cite-bracket">[</span>2<span class="cite-bracket">]</span></a></sup> </p> <meta property="mw:PageProp/toc" /> <div class="mw-heading mw-heading2"><h2 id="Responsibilities">Responsibilities</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=AOL_Community_Leader_Program&action=edit&section=1" title="Edit section: Responsibilities"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Community Leaders had a wide variety of responsibilities, ranging from hosting chat rooms, monitoring message boards and file libraries, providing customer service, teaching online classes, and particularly creating and managing forum content. However, toward the end of the program, Community Leader duties were generally restricted to monitoring chat and message boards.<sup class="noprint Inline-Template Template-Fact" style="white-space:nowrap;">[<i><a href="/wiki/Wikipedia:Citation_needed" title="Wikipedia:Citation needed"><span title="This claim needs references to reliable sources. (February 2016)">citation needed</span></a></i>]</sup> In exchange for their services, <a href="/wiki/AOL" title="AOL">AOL</a> provided free service to their volunteers. Community Leaders also received special accounts (Price Index 77 or Overhead Accounts) that allowed them to restrict disruptive chat, hide inappropriate message board postings, and access private areas on the AOL service, such as the Community Leader Headquarters (CLHQ). </p> <div class="mw-heading mw-heading2"><h2 id="Role">Role</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=AOL_Community_Leader_Program&action=edit&section=2" title="Edit section: Role"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Although at times controversial, the Community Leader program arguably played a substantial role in the rapid growth and success of the <a href="/wiki/America_Online" class="mw-redirect" title="America Online">America Online</a> service in the mid-1990s. Because they were usually recruited from the more active users of a particular online forum, Community Leaders were often very passionate about the area for which they volunteered their time. This enthusiasm usually resulted in a greater sense of community and a higher level of professionalism in that forum. This in turn gave the AOL service more value over the less organized "<a href="/wiki/Frontier" title="Frontier">frontier</a>" of the <a href="/wiki/Internet" title="Internet">Internet</a>, at least in the eyes of users new to the online scene at the time. It also provided oversight with respect to forum content by knowledgeable individuals. </p> <div class="mw-heading mw-heading2"><h2 id="Department_of_Labor_investigation">Department of Labor investigation</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=AOL_Community_Leader_Program&action=edit&section=3" title="Edit section: Department of Labor investigation"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>In May 1999, Kelly Hallisey and Brian Williams, two former Community Leaders, filed a class action lawsuit against AOL, claiming that AOL volunteers performed work equivalent to employees and thus should be compensated according to the <a href="/wiki/Fair_Labor_Standards_Act" class="mw-redirect" title="Fair Labor Standards Act">Fair Labor Standards Act</a>.<sup id="cite_ref-3" class="reference"><a href="#cite_note-3"><span class="cite-bracket">[</span>3<span class="cite-bracket">]</span></a></sup> The plaintiffs argued that the Community Leader position required a significant amount of effort and detail to qualify the position as having an "employee relationship" with AOL. The plaintiffs specifically demonstrated how Community Leaders had to undergo a thorough, 3-month training program and were required to file timecards for shifts, work at least four hours per week, and submit detailed reports outlining their work activity during each shift.<sup id="cite_ref-4" class="reference"><a href="#cite_note-4"><span class="cite-bracket">[</span>4<span class="cite-bracket">]</span></a></sup> When AOL first started the program it charged for access to its services by the hour, thus Community Leaders, i.e. those who were heavy Internet users saved hundreds of dollars each month. This fact actually hurt AOL when the lawsuit began, however, as the reception of benefits (along with whether the work is full-time and displaces regular employees) is a factor that helps the Department of Labor determine if a volunteer should actually be paid.<sup id="cite_ref-5" class="reference"><a href="#cite_note-5"><span class="cite-bracket">[</span>5<span class="cite-bracket">]</span></a></sup> The <a href="/wiki/U.S._Department_of_Labor" class="mw-redirect" title="U.S. Department of Labor">U.S. Department of Labor</a> investigated the report, but came to no conclusions, officially closing the investigation in 2001. In response to the investigation, AOL began drastically reducing volunteer responsibilities. By 2000, nearly all Community Leaders had lost content-editing rights and no longer provided customer service or technical support to AOL customers. Additionally, in many AOL forums, Community Leader supervisors became more lax about paperwork and shift hours. </p><p>In February 2008, the court in which the lawsuit was filed denied AOL's Motion to Dismiss and certified the case for class-action status. The court has ordered AOL to provide the names and contact information for all former Community Leaders to notify them and give them the opportunity to join the class-action lawsuit. </p><p>In February 2010, the United States for the Southern District of New York gave preliminary approval to a settlement between AOL and the Community Leaders totaling 15 million dollars.<sup id="cite_ref-6" class="reference"><a href="#cite_note-6"><span class="cite-bracket">[</span>6<span class="cite-bracket">]</span></a></sup> Final approval was granted in May 2010.<sup class="noprint Inline-Template Template-Fact" style="white-space:nowrap;">[<i><a href="/wiki/Wikipedia:Citation_needed" title="Wikipedia:Citation needed"><span title="This claim needs references to reliable sources. (February 2016)">citation needed</span></a></i>]</sup> </p> <div class="mw-heading mw-heading2"><h2 id="End_of_Program">End of Program</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=AOL_Community_Leader_Program&action=edit&section=4" title="Edit section: End of Program"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <style data-mw-deduplicate="TemplateStyles:r1251242444">.mw-parser-output .ambox{border:1px solid #a2a9b1;border-left:10px solid #36c;background-color:#fbfbfb;box-sizing:border-box}.mw-parser-output .ambox+link+.ambox,.mw-parser-output .ambox+link+style+.ambox,.mw-parser-output .ambox+link+link+.ambox,.mw-parser-output .ambox+.mw-empty-elt+link+.ambox,.mw-parser-output .ambox+.mw-empty-elt+link+style+.ambox,.mw-parser-output .ambox+.mw-empty-elt+link+link+.ambox{margin-top:-1px}html body.mediawiki .mw-parser-output .ambox.mbox-small-left{margin:4px 1em 4px 0;overflow:hidden;width:238px;border-collapse:collapse;font-size:88%;line-height:1.25em}.mw-parser-output .ambox-speedy{border-left:10px solid #b32424;background-color:#fee7e6}.mw-parser-output .ambox-delete{border-left:10px solid #b32424}.mw-parser-output .ambox-content{border-left:10px solid #f28500}.mw-parser-output .ambox-style{border-left:10px solid #fc3}.mw-parser-output .ambox-move{border-left:10px solid #9932cc}.mw-parser-output .ambox-protection{border-left:10px solid #a2a9b1}.mw-parser-output .ambox .mbox-text{border:none;padding:0.25em 0.5em;width:100%}.mw-parser-output .ambox .mbox-image{border:none;padding:2px 0 2px 0.5em;text-align:center}.mw-parser-output .ambox .mbox-imageright{border:none;padding:2px 0.5em 2px 0;text-align:center}.mw-parser-output .ambox .mbox-empty-cell{border:none;padding:0;width:1px}.mw-parser-output .ambox .mbox-image-div{width:52px}@media(min-width:720px){.mw-parser-output .ambox{margin:0 10%}}@media print{body.ns-0 .mw-parser-output .ambox{display:none!important}}</style><table class="box-More_citations_needed_section plainlinks metadata ambox ambox-content ambox-Refimprove" role="presentation"><tbody><tr><td class="mbox-image"><div class="mbox-image-div"><span typeof="mw:File"><a href="/wiki/File:Question_book-new.svg" class="mw-file-description"><img alt="" src="//upload.wikimedia.org/wikipedia/en/thumb/9/99/Question_book-new.svg/50px-Question_book-new.svg.png" decoding="async" width="50" height="39" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/en/thumb/9/99/Question_book-new.svg/75px-Question_book-new.svg.png 1.5x, //upload.wikimedia.org/wikipedia/en/thumb/9/99/Question_book-new.svg/100px-Question_book-new.svg.png 2x" data-file-width="512" data-file-height="399" /></a></span></div></td><td class="mbox-text"><div class="mbox-text-span">This section <b>needs additional citations for <a href="/wiki/Wikipedia:Verifiability" title="Wikipedia:Verifiability">verification</a></b>.<span class="hide-when-compact"> Please help <a href="/wiki/Special:EditPage/AOL_Community_Leader_Program" title="Special:EditPage/AOL Community Leader Program">improve this article</a> by <a href="/wiki/Help:Referencing_for_beginners" title="Help:Referencing for beginners">adding citations to reliable sources</a> in this section. Unsourced material may be challenged and removed.</span> <span class="date-container"><i>(<span class="date">February 2016</span>)</i></span><span class="hide-when-compact"><i> (<small><a href="/wiki/Help:Maintenance_template_removal" title="Help:Maintenance template removal">Learn how and when to remove this message</a></small>)</i></span></div></td></tr></tbody></table> <p>The Department of Labor investigation, which, at least in part prompted AOL to limit Community Leader responsibilities, caused issues for the company. Without unpaid volunteers, the company would have to hire employees to manage and post online content and run effective online communities previously done by Community Leaders. Leading up to and following the AOL Time Warner merger, AOL did not have the time or money to invest in building and maintaining its online community. The company's later focus on advertising as its major source of income rather than high quality bespoke online content, an intention that began earlier in 1996 when subscriber hourly rates were replaced with a single unlimited-use monthly fee, provided the company little apparent profit incentive to monetize community forums. </p><p>Along with the DOL investigation, and with less need for well-managed communities and membership in serious decline, AOL decided to terminate its volunteer program. In late May 2005, AOL informed its Community Leaders that they would be released from their positions on June 8 of that year. AOL offered volunteers 12 months of free service in compensation for their services. While many Community Leaders left the service after this announcement, others stayed with AOL and continued their efforts at building community, albeit in an unofficial role. </p> <div class="mw-heading mw-heading2"><h2 id="See_also">See also</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=AOL_Community_Leader_Program&action=edit&section=5" title="Edit section: See also"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <ul><li><a href="/wiki/Virtual_management" title="Virtual management">Virtual management</a></li> <li><a href="/wiki/Virtual_volunteering" title="Virtual volunteering">Virtual volunteering</a></li> <li><a href="/wiki/Wikipedia_community" title="Wikipedia community">Wikipedia community</a> (& Wikipedians)</li></ul> <div class="mw-heading mw-heading2"><h2 id="Notes">Notes</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=AOL_Community_Leader_Program&action=edit&section=6" title="Edit section: Notes"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <style data-mw-deduplicate="TemplateStyles:r1239543626">.mw-parser-output .reflist{margin-bottom:0.5em;list-style-type:decimal}@media screen{.mw-parser-output .reflist{font-size:90%}}.mw-parser-output .reflist .references{font-size:100%;margin-bottom:0;list-style-type:inherit}.mw-parser-output .reflist-columns-2{column-width:30em}.mw-parser-output .reflist-columns-3{column-width:25em}.mw-parser-output .reflist-columns{margin-top:0.3em}.mw-parser-output .reflist-columns ol{margin-top:0}.mw-parser-output .reflist-columns li{page-break-inside:avoid;break-inside:avoid-column}.mw-parser-output .reflist-upper-alpha{list-style-type:upper-alpha}.mw-parser-output .reflist-upper-roman{list-style-type:upper-roman}.mw-parser-output .reflist-lower-alpha{list-style-type:lower-alpha}.mw-parser-output .reflist-lower-greek{list-style-type:lower-greek}.mw-parser-output .reflist-lower-roman{list-style-type:lower-roman}</style><div class="reflist"> <div class="mw-references-wrap"><ol class="references"> <li id="cite_note-1"><span class="mw-cite-backlink"><b><a href="#cite_ref-1">^</a></b></span> <span class="reference-text">Thornally, G. (1999). AOL By George. New Jersey: Urly Media, 120. <style data-mw-deduplicate="TemplateStyles:r1238218222">.mw-parser-output cite.citation{font-style:inherit;word-wrap:break-word}.mw-parser-output .citation q{quotes:"\"""\"""'""'"}.mw-parser-output .citation:target{background-color:rgba(0,127,255,0.133)}.mw-parser-output .id-lock-free.id-lock-free a{background:url("//upload.wikimedia.org/wikipedia/commons/6/65/Lock-green.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-limited.id-lock-limited a,.mw-parser-output .id-lock-registration.id-lock-registration a{background:url("//upload.wikimedia.org/wikipedia/commons/d/d6/Lock-gray-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-subscription.id-lock-subscription a{background:url("//upload.wikimedia.org/wikipedia/commons/a/aa/Lock-red-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .cs1-ws-icon a{background:url("//upload.wikimedia.org/wikipedia/commons/4/4c/Wikisource-logo.svg")right 0.1em center/12px no-repeat}body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-free a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-limited a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-registration a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-subscription a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .cs1-ws-icon a{background-size:contain;padding:0 1em 0 0}.mw-parser-output .cs1-code{color:inherit;background:inherit;border:none;padding:inherit}.mw-parser-output .cs1-hidden-error{display:none;color:var(--color-error,#d33)}.mw-parser-output .cs1-visible-error{color:var(--color-error,#d33)}.mw-parser-output .cs1-maint{display:none;color:#085;margin-left:0.3em}.mw-parser-output .cs1-kern-left{padding-left:0.2em}.mw-parser-output .cs1-kern-right{padding-right:0.2em}.mw-parser-output .citation .mw-selflink{font-weight:inherit}@media screen{.mw-parser-output .cs1-format{font-size:95%}html.skin-theme-clientpref-night .mw-parser-output .cs1-maint{color:#18911f}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .cs1-maint{color:#18911f}}</style><a href="/wiki/ISBN_(identifier)" class="mw-redirect" title="ISBN (identifier)">ISBN</a> <a href="/wiki/Special:BookSources/0-9675411-0-7" title="Special:BookSources/0-9675411-0-7">0-9675411-0-7</a>.</span> </li> <li id="cite_note-2"><span class="mw-cite-backlink"><b><a href="#cite_ref-2">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFMargonelli" class="citation magazine cs1">Margonelli, Lisa. <a rel="nofollow" class="external text" href="https://www.wired.com/1999/10/volunteers/">"Inside AOL's "Cyber-Sweatshop"<span class="cs1-kern-right"></span>"</a>. <i>WIRED</i><span class="reference-accessdate">. Retrieved <span class="nowrap">2016-02-02</span></span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=WIRED&rft.atitle=Inside+AOL%27s+%22Cyber-Sweatshop%22&rft.aulast=Margonelli&rft.aufirst=Lisa&rft_id=https%3A%2F%2Fwww.wired.com%2F1999%2F10%2Fvolunteers%2F&rfr_id=info%3Asid%2Fen.wikipedia.org%3AAOL+Community+Leader+Program" class="Z3988"></span></span> </li> <li id="cite_note-3"><span class="mw-cite-backlink"><b><a href="#cite_ref-3">^</a></b></span> <span class="reference-text">Collier, L. (August 2000). <a rel="nofollow" class="external text" href="https://web.archive.org/web/20081006032746/http://www.smartcomputing.com/Editorial/article.asp?article=articles%2Farchive%2Fg0808%2F65g08%2F65g08.asp&guid=">"Becoming a Community Leader."</a> Smart Computing 8: 133-134</span> </li> <li id="cite_note-4"><span class="mw-cite-backlink"><b><a href="#cite_ref-4">^</a></b></span> <span class="reference-text">Hu, J. <a rel="nofollow" class="external text" href="http://www.news.com/Former-AOL-volunteers-file-labor-suit/2100-1023_3-226360.html">Former AOL volunteers file labor suit</a><sup class="noprint Inline-Template"><span style="white-space: nowrap;">[<i><a href="/wiki/Wikipedia:Link_rot" title="Wikipedia:Link rot"><span title=" Dead link tagged August 2023">permanent dead link</span></a></i><span style="visibility:hidden; color:transparent; padding-left:2px">‍</span>]</span></sup>. CNET News, Retrieved on 26 May 1999.</span> </li> <li id="cite_note-5"><span class="mw-cite-backlink"><b><a href="#cite_ref-5">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="http://priceonomics.com/the-aol-chat-room-monitor-revolt/">"The Aol Chat Room Monitor Revolt"</a>. <i>Priceonomics</i>. 21 August 2014<span class="reference-accessdate">. Retrieved <span class="nowrap">2016-02-02</span></span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Priceonomics&rft.atitle=The+Aol+Chat+Room+Monitor+Revolt&rft.date=2014-08-21&rft_id=http%3A%2F%2Fpriceonomics.com%2Fthe-aol-chat-room-monitor-revolt%2F&rfr_id=info%3Asid%2Fen.wikipedia.org%3AAOL+Community+Leader+Program" class="Z3988"></span></span> </li> <li id="cite_note-6"><span class="mw-cite-backlink"><b><a href="#cite_ref-6">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20161014012129/http://overtimelaw.com/case.php?case=aol&dir=successes">"Cases"</a>. <i>overtimelaw.com</i>. Archived from <a rel="nofollow" class="external text" href="http://overtimelaw.com/case.php?case=aol&dir=successes">the original</a> on 2016-10-14<span class="reference-accessdate">. Retrieved <span class="nowrap">2016-02-02</span></span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=overtimelaw.com&rft.atitle=Cases&rft_id=http%3A%2F%2Fovertimelaw.com%2Fcase.php%3Fcase%3Daol%26dir%3Dsuccesses&rfr_id=info%3Asid%2Fen.wikipedia.org%3AAOL+Community+Leader+Program" class="Z3988"></span></span> </li> </ol></div></div> <div class="mw-heading mw-heading2"><h2 id="External_links">External links</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=AOL_Community_Leader_Program&action=edit&section=7" title="Edit section: External links"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <div class="navbox-styles"><style data-mw-deduplicate="TemplateStyles:r1129693374">.mw-parser-output .hlist dl,.mw-parser-output .hlist ol,.mw-parser-output .hlist ul{margin:0;padding:0}.mw-parser-output .hlist dd,.mw-parser-output .hlist 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