CINXE.COM

Online Support | Omada Network Support

<!DOCTYPE html><html data-capo=""><head><meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Online Support | Omada Network Support</title> <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=01e87166-3a71-4b10-8b86-ef4cbae8a085"></script> <style>.data-ant-cssinjs-cache-path{content:"";}</style> <style>a,a:active,a:hover{color:#00a870}.ant-breadcrumb,.ant-btn,.ant-col,.ant-flex,.ant-form,.ant-form-item,.ant-input,.ant-modal,.ant-modal-root,.ant-pagination,.ant-picker,.ant-row,.ant-select,.ant-select-dropdown,.ant-select-selector,.ant-select-single,.ant-select-single .ant-select-selector,.ant-space,.ant-space-item,.ant-tag{font-family:inherit;font-size:1em}.ant-breadcrumb,.ant-breadcrumb .ant-breadcrumb-separator,.ant-breadcrumb-link,.ant-select-selection-item,.ant-select-single.ant-select-open .ant-select-selection-item{color:inherit}.ant-select.ant-select-focused .ant-select-selector{box-shadow:none!important}.ant-input:focus{box-shadow:none}.ant-tag{background:rgba(0,168,112,.1);border:none;color:#0a5a5a;font-size:.75em;line-height:1.3333333333;outline:none;padding:.1666666666em .5em}.ant-tag.ant-tag-red{background:rgba(43,43,43,.1);color:rgba(43,43,43,.6)}@media (max-width:736px){.ant-tooltip{display:none}}.ant-select .ant-select-arrow:after{background:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='none' viewBox='0 0 16 16'%3E%3Cpath stroke='%232B2B2B' stroke-width='1.2' d='m3 5.5 5 5 5-5'/%3E%3C/svg%3E") 50% 50%/100% no-repeat;content:"";display:block;font-size:1.33333333em;height:1em;width:1em}@media (max-width:736px){.ant-select .ant-select-arrow:after{margin-right:-.4em}}.ant-select .ant-select-arrow .anticon>svg{display:none}.ant-select-dropdown{border-radius:4px;box-shadow:0 3px 10px 0 rgba(29,37,41,.2);font-family:inherit;padding:4px 0}.ant-select-dropdown .ant-select-item{font-weight:400;padding:9px 16px}.ant-select-dropdown .ant-select-item-option-selected:not(.ant-select-item-option-disabled){background:none;color:#00a870;font-weight:400}.ant-select-dropdown .ant-select-item-option-active:not(.ant-select-item-option-disabled){background:#f7f7f7;color:#00a870;font-weight:400}.ant-pagination .ant-pagination-total-text{color:rgba(43,43,43,.64)}@media (max-width:736px){.ant-pagination .ant-pagination-total-text{display:none}}.ant-pagination .ant-pagination-item{background:#f7f7f7;border:none;border-radius:2px}@media (max-width:736px){.ant-pagination .ant-pagination-item{background:none;min-width:auto;padding:0 6px}}.ant-pagination .ant-pagination-item a{color:inherit}@media (max-width:736px){.ant-pagination .ant-pagination-item a{font-size:14px;padding:0}}.ant-pagination .ant-pagination-item-active{background:rgba(0,168,112,.1)}@media (max-width:736px){.ant-pagination .ant-pagination-item-active{background:none}}.ant-pagination .ant-pagination-item-active a{color:#0a5a5a}@media (max-width:736px){.ant-pagination .ant-pagination-item-active a{color:#00a870}}.ant-pagination .ant-select .ant-select-selector{background:#f7f7f7;border:none}@media (max-width:736px){.ant-pagination{text-align:center}}.ant-picker-dropdown th{text-align:unset}.video-modal{display:block}.video-modal .ant-modal{font-size:12px}.video-modal .ant-modal .ant-modal-content{background:#121212;color:#fff;padding:1.5em 1.5em 2.5em!important}.video-modal .ant-modal .ant-modal-content .ant-modal-body{font-size:inherit}.video-modal .ant-modal .ant-modal-content .video-box{height:45em}.video-modal .ant-modal .ant-modal-content .video-info-wrap{padding-top:1.5em}.video-modal .ant-modal .ant-modal-content h2{font-size:1.5em;margin-bottom:4px}.video-modal .ant-modal .ant-modal-content .ant-space-item{color:inherit}.video-modal .ant-modal .ant-modal-content .video-rate{margin-top:.5em;min-width:15.625em}.video-modal .ant-modal .ant-modal-content .video-rate-title{font-size:20px;line-height:27px;margin-bottom:8px}.video-modal .ant-modal .ant-modal-content .video-suitable-version{padding-top:1.5em}.video-modal .ant-modal .ant-modal-content .video-suitable-text{font-size:1.0625em;line-height:1.4117647}.video-modal .ant-modal .ant-modal-content .video-version{background:rgba(231,233,237,.16);border-radius:2px;display:inline-block;font-size:.875em;line-height:1.714285714;padding:0 .5em}.video-modal .ant-modal .ant-modal-close{align-items:center;background:#ccc!important;border-radius:50%;display:flex;height:2em;justify-content:center;width:2em}.video-modal .ant-modal .ant-flex,.video-modal .ant-modal .ant-space{font-size:inherit}@media (max-width:736px){.video-modal{display:none}}.call-back-info{font-size:16px;font-weight:400}.call-back-info .ant-modal-content{padding:2em}.call-back-info .ant-modal-header{font-weight:500;text-align:center}.call-back-info .call-back-detail-item{background:#f7f8fa;margin:1.5em 0;padding:1.5em}.call-back-info .call-back-detail-label{color:rgba(43,43,43,.6)}.call-back-info .ant-row+.ant-row{margin-top:.75em}.call-back-info .ant-col{line-height:1.625}.call-back-info .ant-btn,.call-back-info .ant-btn:hover{background:#00a870;border:none;border-radius:2px;color:#fff;display:inline-block;font-size:14px;height:33px;line-height:19px;padding:7px 20px}.call-back-info .ant-btn.cancel,.call-back-info .ant-btn:hover.cancel{background:#f3f4f6;color:#ee385c}</style> <style>body,html{height:100%;width:100%}input::-ms-clear,input::-ms-reveal{display:none}*,:after,:before{box-sizing:border-box}html{font-family:sans-serif;line-height:1.15;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;-ms-overflow-style:scrollbar;-webkit-tap-highlight-color:rgba(0,0,0,0)}body{margin:0}[tabindex="-1"]:focus{outline:none}hr{box-sizing:content-box;height:0;overflow:visible}h1,h2,h3,h4,h5,h6{font-weight:500;margin-bottom:.5em;margin-top:0}p{margin-bottom:1em;margin-top:0}abbr[data-original-title],abbr[title]{border-bottom:0;cursor:help;-webkit-text-decoration:underline dotted;text-decoration:underline;text-decoration:underline dotted}address{font-style:normal;line-height:inherit;margin-bottom:1em}input[type=number],input[type=password],input[type=text],textarea{-webkit-appearance:none}dl,ol,ul{margin-bottom:1em;margin-top:0}ol ol,ol ul,ul ol,ul ul{margin-bottom:0}dt{font-weight:500}dd{margin-bottom:.5em;margin-left:0}blockquote{margin:0 0 1em}dfn{font-style:italic}b,strong{font-weight:bolder}small{font-size:80%}sub,sup{font-size:75%;line-height:0;position:relative;vertical-align:baseline}sub{bottom:-.25em}sup{top:-.5em}code,kbd,pre,samp{font-family:SFMono-Regular,Consolas,Liberation Mono,Menlo,Courier,monospace;font-size:1em}pre{margin-bottom:1em;margin-top:0;overflow:auto}figure{margin:0 0 1em}img{border-style:none;vertical-align:middle}[role=button],a,area,button,input:not([type=range]),label,select,summary,textarea{touch-action:manipulation}table{border-collapse:collapse}caption{caption-side:bottom;padding-bottom:.3em;padding-top:.75em;text-align:left}button,input,optgroup,select,textarea{color:inherit;font-family:inherit;font-size:inherit;line-height:inherit;margin:0}button,input{overflow:visible}button,select{text-transform:none}[type=reset],[type=submit],button,html [type=button]{-webkit-appearance:button}[type=button]::-moz-focus-inner,[type=reset]::-moz-focus-inner,[type=submit]::-moz-focus-inner,button::-moz-focus-inner{border-style:none;padding:0}input[type=checkbox],input[type=radio]{box-sizing:border-box;padding:0}input[type=date],input[type=datetime-local],input[type=month],input[type=time]{-webkit-appearance:listbox}textarea{overflow:auto;resize:vertical}fieldset{border:0;margin:0;min-width:0;padding:0}legend{color:inherit;display:block;font-size:1.5em;line-height:inherit;margin-bottom:.5em;max-width:100%;padding:0;white-space:normal;width:100%}progress{vertical-align:baseline}[type=number]::-webkit-inner-spin-button,[type=number]::-webkit-outer-spin-button{height:auto}[type=search]{-webkit-appearance:none;outline-offset:-2px}[type=search]::-webkit-search-cancel-button,[type=search]::-webkit-search-decoration{-webkit-appearance:none}::-webkit-file-upload-button{-webkit-appearance:button;font:inherit}output{display:inline-block}summary{display:list-item}template{display:none}[hidden]{display:none!important}mark{background-color:#feffe6;padding:.2em}</style> <style>.page500[data-v-817852b0]{font-size:16px;padding:5em 0}@media (max-width:736px){.page500[data-v-817852b0]{padding:2em 0 3em}}.page500 .cont[data-v-817852b0]{margin:0 auto;max-width:none;width:50em}@media (max-width:736px){.page500 .cont[data-v-817852b0]{padding:0 20px;width:auto}}.page500 .text[data-v-817852b0]{margin-top:5em}@media (max-width:736px){.page500 .text[data-v-817852b0]{margin-top:2em}}.page500 .box[data-v-817852b0]{align-items:center;display:flex;justify-content:space-between}@media (max-width:736px){.page500 .box[data-v-817852b0]{flex-direction:column}}.page500 .half[data-v-817852b0]{width:50%}@media (max-width:736px){.page500 .half[data-v-817852b0]{text-align:center;width:auto}}.page500 .half img[data-v-817852b0]{max-width:60%}.page500 p[data-v-817852b0]{font-size:1em;line-height:1.5;margin-bottom:1em}.page500[data-v-817852b0] a{color:#00a870}</style> <style>body>div>div>iframe{height:100%!important;inset:0!important;max-height:none!important;transform:none!important;transition:none!important;width:100%!important}#launcher{display:none!important}</style> <link rel="stylesheet" href="/_nuxt/entry.TNOhfM4Z.css" crossorigin> <link rel="modulepreload" as="script" crossorigin href="/_nuxt/CDqvIbhu.js"> <link rel="modulepreload" as="script" crossorigin href="/_nuxt/BAoaIwJd.js"> <link rel="modulepreload" as="script" crossorigin href="/_nuxt/x999ADvN.js"> <link rel="modulepreload" as="script" crossorigin href="/_nuxt/CyXpcTBD.js"> <link rel="prefetch" as="script" crossorigin href="/_nuxt/CBXvmYsJ.js"> <link rel="prefetch" as="script" crossorigin href="/_nuxt/DbXSmQga.js"> <link rel="prefetch" as="script" crossorigin href="/_nuxt/CTNUmCs9.js"> <meta name="robots" content="index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1"> <meta name="description" content="Offers you real-time assistance via chat."> <link rel="shortcut icon" type="image/x-icon" href="https://static.tp-link.com/assets/images/icon/favicon-omada.ico"> <script type="module" src="/_nuxt/CDqvIbhu.js" crossorigin></script></head><body><div id="__nuxt"><!--[--><!--[--><!--[--><!--[--><!--[--><div class="page"><!--[--><div></div><!--]--></div><!--]--><!--]--><!--]--><!--]--><!--]--></div><div id="teleports"></div><script type="application/json" data-nuxt-data="nuxt-app" data-ssr="true" id="__NUXT_DATA__">[["ShallowReactive",1],{"data":2,"state":35,"once":43,"_errors":44,"serverRendered":15,"path":46,"pinia":47},["ShallowReactive",3],{"Epr0LDe21G":4,"aCeh3BDwTt":16,"ACXuZT64qN":21,"ZBuVwC3QKn":24},{"errorCode":5,"message":6,"result":7,"phraseName":8,"success":15},0,"Operate Successfully",{"cloudfrontViewerCountry":8,"siteId":9,"siteName":10,"appFolder":11,"rootUrl":12,"dataRegion":8,"enableZendesk":13,"enableUnifiedId":13,"communitySiteCode":14},null,31,"Singapore","sg","/sg/","Y","en",true,{"errorCode":17,"message":18,"result":8,"phraseName":19,"success":20},401,"exception.BaseError.UNAUTHORIZED","",false,{"errorCode":5,"message":6,"result":22,"phraseName":8,"success":15},{"cloudfrontViewerCountry":23,"siteId":9,"siteName":10,"appFolder":11,"rootUrl":12,"dataRegion":8,"enableZendesk":13,"enableUnifiedId":13,"communitySiteCode":14},"SG",{"errorCode":5,"message":6,"result":25,"phraseName":8,"success":15},[26,29,32],{"name":27,"value":28},"B2B_Home_Title","Omada Network Support",{"name":30,"value":31},"B2B_Chat_Title","Online Support",{"name":33,"value":34},"B2B_Chat_Description","Offers you real-time assistance via chat.",["Reactive",36],{"$ssite-config":37},{"env":38,"name":39,"requestDomain":40,"supportDomain":40,"url":41,"webDomain":42},"production","nuxt-app","https://support.omadanetworks.com","http://support.omadanetworks.com/","https://www.omadanetworks.com",["Set"],["ShallowReactive",45],{"Epr0LDe21G":8,"aCeh3BDwTt":8,"ACXuZT64qN":8,"ZBuVwC3QKn":8},"/sg/chat/",["Reactive",48],{"sessionInfo":49,"site":51},{"initialized":20,"userId":8,"email":8,"organizations":50,"currentOrganizationId":8,"currentOrganizationName":8,"nickName":8,"accessToken":8,"unifiedServiceUrl":8,"unifiedId":8,"avatarUrl":8,"region":8,"userName":8,"phone":8,"site":8,"unReadMessages":5},[],{"appFolder":11,"cloudfrontViewerCountry":8,"communitySiteCode":14,"dataRegion":8,"enableUnifiedId":13,"enableZendesk":13,"rootUrl":12,"siteId":9,"siteName":10,"ipMatch":15}]</script> <script>window.__NUXT__={};window.__NUXT__.config={public:{},app:{baseURL:"/",buildId:"c349fd40-9d61-4659-9647-78e30236264d",buildAssetsDir:"/_nuxt/",cdnURL:""}}</script></body></html>