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Download & playback errors – Pocket Casts Support

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itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span> <span itemprop="name" >Download &#038; playback errors</span> <link itemprop="item" href="https://support.pocketcasts.com/knowledge-base/download-errors/" /> </span> <meta itemprop="position" content="4" /> </li> </ol> <!-- /.hkb-breadcrumbs --> </div> </div> </div> <div class="hkb-mainpage-wrapper"> <div class="hkb-container"> <div class="hkb-mainpage hkb-mainpage--sidebaroff"> <div class="hkb-mainpage__main"> <div class="hkb-singletemp"> <div class="hkb-article"> <h1 class="hkb-article__title">Download &#038; playback errors</h1> <!-- .hkb-article__content --> <div class="hkb-article__content"> <p>This support article covers download and playback errors for the Android app. We also have separate articles for the <a href="https://support.pocketcasts.com/knowledge-base/download-and-playback-errors/">iOS app</a> and the <a href="https://support.pocketcasts.com/knowledge-base/web-player-playback-error/">web and desktop apps</a>.</p> <p>Episodes can fail to download or play for a variety of reasons, the majority of which can be fixed by contacting the podcast author.</p> <p>If an episode fails, tap on the episode to see the error message.</p> <div class="boxed"></p> <h4 id="common-examples-of-errors-and-suggested-action" >Common examples of errors and suggested action:</h4> <ul> <li>Episode not available due to an error in the podcast feed. Contact the podcast author.</li> <li class="p1"><span class="s1">Unable to download from the podcast author. Reason: Forbidden. Contact the podcast author.</span></li> <li class="p1">Episode not found, the file may have been moved or deleted. Contact the podcast author.</li> <li class="p1">Download failed, error code [***]. Contact the podcast author.</li> <li><span class="s1">Episode not found, the file may have been moved or deleted. Contact the podcast author.</span></li> <li><span class="s1">Your device may not have enough storage to save聽the episode file. Try clearing out some unused聽apps or played episodes.</span></li> <li>This episode appears to be a in a format we can&#8217;t play, some other apps might be able to though?</li> <li>Write failed: EIO (I/O error).聽There is an issue with saving episodes to your SD card.</li> <li>Open failed: ENOENT (No such file or directory).聽There is an issue with playing episodes from your SD card.</li> </ul> <p></div> <p>If you&#8217;ve tried the suggestions above, but are still experiencing the issue, it may also be helpful to ask another Pocket Casts user to see if they experience the problem in the app on their device. That may help to determine whether there is an issue with the podcast itself or something else.</p> <p>And if you are still having trouble with episode downloads or playback, feel free to <a href="https://support.pocketcasts.com/contact-us/">reach out to our team for support</a>.</p> <div class="hts-messages hts-messages--success hts-messages--withtitle hts-messages--withicon " id="" style=""> <span class="hts-messages__title">Note:</span> <p> If you are saving episodes to an聽SD card, <a href="https://support.pocketcasts.com/article/sd-cards/">click here</a>. </p> </div><!-- /.ht-shortcodes-messages --> </div> <!-- /.hkb-article__content --> <!-- .hkb-article__related --> <div class="hkb-article-related"> <h3 class="hkb-article-related__title">Related Articles</h3> <ul class="hkb-article-list"> <li> <a href="https://support.pocketcasts.com/knowledge-base/episode-transcripts/">Episode Transcripts</a> </li> <li> <a href="https://support.pocketcasts.com/knowledge-base/tab-bar/">Tab Bar</a> </li> <li> <a href="https://support.pocketcasts.com/knowledge-base/episode-sorting/">Sort Your Episodes</a> </li> <li> <a href="https://support.pocketcasts.com/knowledge-base/android-automotive/">Android Automotive</a> </li> <li> <a href="https://support.pocketcasts.com/knowledge-base/manage-episode-downloads/">Managing and Troubleshooting Episode Downloads</a> </li> <li> <a href="https://support.pocketcasts.com/knowledge-base/sharing-podcasts-and-episodes/">Sharing Podcasts, Episodes, and Clips</a> </li> </ul> </div> <!-- /.hkb-article__related --> </div> </div> </div> <div class="hkb-mainpage__sidebar"> <div class="hkb-sticky"> </div> </div> </div> </div> </div> </div> </div> <!-- /#ht-kb --> </section> </div> <!-- site-container --> <!-- <div id="getintouch-container"> <div id="getintouch"> <h3>Still feeling stuck?</h3> <a class="greenbutton" href="#">Get in touch</a> </div> </div> --> <div id="footer-container"> <footer id="footer"> <p>Copyright Pocket Casts 2025</p> <!-- --> <script defer id="bilmur" data-customproperties="{&quot;woo_active&quot;:&quot;0&quot;}" data-provider="wordpress.com" data-service="atomic" src="https://s0.wp.com/wp-content/js/bilmur.min.js?m=202508"></script> <script type="text/javascript" id="ht-kb-frontend-scripts-js-extra"> /* <![CDATA[ */ var voting = {"ajaxurl":"https:\/\/support.pocketcasts.com\/wp-admin\/admin-ajax.php","ajaxnonce":"2ca02dad9d"}; 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