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<div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> <h2 class="wordbreak wordbreak"> Your advantages at a glance </h2> </div> </div> <div class="row justify-content-center "> <div class="col col-sm-12 col-md-10 col-lg-10 col-xl-8"> <div class="d-sm-block d-md-flex flex-wrap justify-content-between col-sm-12 col-lg-12"> <div class="py-md-0 p-4 text-center p-sm-0 col-sm-12 col-md-6 col-lg-4 col-xl-4" > <div class="text-center img-fluide p-2 "> <div class="overflow-hidden ci-icon-svg ci-svg-paragraph-block color-blue mb-2"> <div class="" > <div class="ci-image-wrapper ci-image-wrapper-svg ci-icon-size-xxl"> <?xml version="1.0" encoding="UTF-8"?> <svg id="Icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1000 1000"> <defs> <style> .cls-1 { fill: #0069b4; } </style> </defs> <path class="cls-1" d="M500,262.78c55.07,0,106.26,13.77,153.56,41.3,46.6,26.83,83.31,63.54,110.14,110.14,27.53,47.3,41.3,98.49,41.3,153.56s-13.77,106.26-41.3,153.56c-2.82,4.94-6.88,8.83-12.18,11.65-5.3,2.82-10.77,4.24-16.41,4.24H265.95c-6.35,0-12.18-1.41-17.47-4.24-5.3-2.82-9.35-6.71-12.18-11.65-27.53-47.3-41.3-98.49-41.3-153.56s13.77-106.26,41.3-153.56c26.83-46.6,63.54-83.31,110.14-110.14,47.3-27.53,98.49-41.3,153.56-41.3Zm235.1,440.56c24-41.66,36.01-86.84,36.01-135.56s-12.18-93.9-36.54-135.56c-24.36-41.66-57.36-74.66-99.02-99.02-41.66-24.36-86.84-36.54-135.56-36.54s-93.9,12.18-135.56,36.54c-41.66,24.36-74.66,57.36-99.02,99.02-24.36,41.66-36.54,86.84-36.54,135.56s12.36,94.25,37.07,136.61l469.15-1.06Z"/> <path class="cls-1" d="M282.22,559.94c-7.11-151.47,146.12-256.84,287.03-205.19,85.2,29.84,146.24,114.71,149.11,205.2h-72.4c1.32-21.26-1.5-42.88-8.58-63.42-21.51-64.51-84.88-111.24-153.14-114.35-101.5-6.49-189.52,76.51-193.81,177.77h-8.21Z"/> <path class="cls-1" d="M722.9,598.02c.02-4.64-1.66-8.66-5.05-12.06-3.39-3.4-7.58-5.14-12.57-5.22l-140.67,1.2c-2.99-12.63-9.49-23.49-19.48-32.59-9.99-9.1-21.61-14.7-34.86-16.81-18.82-3-35.71,.93-50.67,11.77-14.95,10.85-23.93,25.68-26.92,44.51-3,18.83,.93,35.71,11.77,50.67,10.85,14.95,25.33,23.87,43.46,26.76,18.13,2.89,34.41-.6,48.85-10.45,14.44-9.86,23.69-23.04,27.74-39.55l141.72-1.03c4.29-.03,8.14-1.74,11.54-5.13,3.4-3.39,5.11-7.41,5.14-12.05Zm-203.5,28.73c-7.68,5.57-16.05,7.63-25.11,6.19-9.06-1.44-16.38-6-21.95-13.68-5.57-7.68-7.63-16.05-6.19-25.11s6-16.38,13.68-21.95c7.68-5.57,16.05-7.63,25.11-6.19,9.06,1.44,16.38,6,21.95,13.68,5.57,7.68,7.63,16.05,6.19,25.11-1.44,9.06-6,16.38-13.68,21.95Z"/> </svg> </div> </div> </div> </div> <div> <div class="h4 wordbreak py-1"> Fast </div> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-blue ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default py-1"> <ul class="rte--list"><li>Simple and easy to engage online</li><li>Quick and diplomatic payment collection solutions</li></ul> </div> </div> </div><div class="py-md-0 p-4 text-center p-sm-0 col-sm-12 col-md-6 col-lg-4 col-xl-4" > <div class="text-center img-fluide p-2 "> <div class="overflow-hidden ci-icon-svg ci-svg-paragraph-block color-blue mb-2"> <div class="" > <div class="ci-image-wrapper ci-image-wrapper-svg ci-icon-size-xxl"> <?xml version="1.0" encoding="UTF-8"?> <svg id="Icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1000 1000"> <defs> <style> .cls-1 { fill: #0069b4; } </style> </defs> <path class="cls-1" d="M805,336.19c0,330.65-242.46,489.14-306.14,489.14S195,664.44,195,336.19c0-23.51,14.91-45.8,37.62-55.15l244-101.69c7.49-3.18,15.62-4.69,23.51-4.69s15.89,1.51,23.38,4.69l244,101.67c22.61,9.37,37.49,31.66,37.49,55.18Zm-53.22-17.61l-244-101.67c-2.49-1.09-5.14-1.62-7.78-1.62s-5.43,.56-7.94,1.62l-244,101.67c-7.47,3.18-12.39,10.48-12.39,18.74,0,284.93,210.06,446.19,264.47,447.33,52.87,0,264.07-160.63,264.07-446.96,0-3.18-.77-14.22-12.42-19.12Zm-180.62,120.41c0,32.14-21.6,59.09-50.83,67.86v94.81c0,11.23-9.11,20.33-20.33,20.33s-20.33-9.11-20.33-20.33v-94.81c-29.28-8.82-50.83-35.74-50.83-67.86,0-39.24,31.93-71.17,71.17-71.17s71.17,31.9,71.17,71.17Zm-40.67,0c0-16.81-13.71-30.5-30.5-30.5s-30.5,13.69-30.5,30.5,13.69,30.5,30.5,30.5,30.5-13.69,30.5-30.5Z"/> </svg> </div> </div> </div> </div> <div> <div class="h4 wordbreak py-1"> Secure </div> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-blue ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default py-1"> <ul class="rte--list"><li>Competent support for collecting on unpaid invoices</li><li>Customer service throughout Europe in <span>27</span> languages</li></ul> </div> </div> </div><div class="py-md-0 p-4 text-center p-sm-0 col-sm-12 col-md-6 col-lg-4 col-xl-4" > <div class="text-center img-fluide p-2 "> <div class="overflow-hidden ci-icon-svg ci-svg-paragraph-block color-blue mb-2"> <div class="" > <div class="ci-image-wrapper ci-image-wrapper-svg ci-icon-size-xxl"> <?xml version="1.0" encoding="UTF-8"?> <svg id="Icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1000 1000"> <defs> <style> .cls-1 { fill: #0069b4; } </style> </defs> <path class="cls-1" 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<g> <path class="cls-1" d="M419.55,403.69c-20.02-20.36-32.39-48.26-32.39-79.08,0-62.34,50.51-112.84,112.84-112.84s112.84,50.5,112.84,112.84c0,30.82-12.38,58.72-32.39,79.08,9.18,2.56,18.17,5.54,26.97,8.93,19.65-23.96,31.46-54.6,31.46-88.01,0-76.72-62.18-138.88-138.88-138.88s-138.88,62.16-138.88,138.88c0,33.41,11.81,64.05,31.46,88.01,8.8-3.39,17.8-6.37,26.97-8.93Z"/> <path class="cls-1" d="M541.34,279.16l-58.71,58.7-23.98-23.98c-5.91-5.92-15.56-5.92-21.47,0-5.92,5.9-5.92,15.58,0,21.47l34.72,34.72c5.91,5.92,15.56,5.92,21.47,0l69.44-69.44c5.92-5.9,5.92-15.57,0-21.47-5.91-5.92-15.56-5.92-21.47,0Z"/> </g> </svg> </div> </div> </div> </div> <div> <div class="h4 wordbreak py-1"> Trustworthy </div> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-blue ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default py-1"> <ul class="rte--list"><li>Official regulatory approval from 2003 onwards</li><li>Over <span>82</span>% of cases are successful</li></ul> </div> </div> </div> </div> </div> </div> </div> </section><a name="ci-anchor-272024" id="ci-anchor-272024"></a> <section id="m03-textblock-272024" class="ci-module-wrapper py-5 bg-gray-200 ci-m03-textblock" > <div class="container"> <div class="row justify-content-center text-left ci-text-align-left"> <div class="col-sm-12 col-md-8"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-blue ci-numberedliststyle-styled ci-trimmed-paragraph"> <p>Our international debt collection service is your efficient accounts receivables management partner. The service acts as an intermediary across Europe in <span>27</span> languages. If your business partner has defaulted on a payment, you can count on competent and reliable help from our debt collection team. You can rest assured that your claim will be handled quickly, cost efficiently and without having to resort to court proceedings, so that a delay in payment does not turn into a dispute. Fairness and understanding ensure that your business relationship will remain in tact even after the collection process.</p> </div> </div> </div> </div> </section><a name="ci-anchor-444576" id="ci-anchor-444576"></a> <section id="m03-textblock-444576" class="ci-module-wrapper py-5 bg-blue text-white ci-m03-textblock" > <div class="container"> <div class="row justify-content-center text-left ci-text-align-left"> <div class="col-sm-12 col-md-8"> <div class="mb-3 text-center"> <p class="icon icon-xxl text-center mb-0 icon-solid-calculator color-white "></p> </div> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-white ci-numberedliststyle- ci-trimmed-paragraph"> <p>A processing fee of €25 will be charged per order. In the event that the debt collection service is successful, TIMOCOM charges a fee for the service. The processing fee is included in this fee. This fee is calculated in accordance with the statutory provisions listed in the Rechtsanwaltsvergütungsgesetz (RVG - German Act on the Remuneration of Lawyers). Calculate your fees in just a few steps!</p> </div> </div> </div> </div> </section><a name="ci-anchor-403344" id="ci-anchor-403344"></a> <section id="DEFAULT-403344" class="ci-module-wrapper py-5 text-center" > <div class="container"> <div class="row justify-content-center "> <div class="col-12"> <iframe scrolling="no" src="https://services.timocom.com/en/debtCollection/feeCalculator" class="ci-iframe mw-100 border-0" frameborder="0" width="565" height="670"></iframe> </div> </div> </div> </section><a name="ci-anchor-483110" id="ci-anchor-483110"></a> <section id="m09-cta-area-483110" class="ci-module-wrapper py-5" > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> </div> </div> <div class="row justify-content-center text-center ci-text-align-center"> <div class="col-sm-12 col-md-10 col-lg-8 col-xl-8 mt-2"> <a href="https://services.timocom.com/en/debt-collection-order" data-cif-tracking="{"uniqueTargetId":"overlay_483110_483106"}" class="ci-link-whole-module ci-link-external" title=""> <div class="m-n1 pt-3"> <div class="ci-btn btn m-1 wordbreak btn-lg btn-highlight ci-link-external" > Hire service now </div> </div> </a> </div> </div> </div> </section><a name="ci-anchor-444544" id="ci-anchor-444544"></a> <section id="m03-textblock-444544" class="ci-module-wrapper py-5 bg-blue-40 text-dark ci-m03-textblock" > <div class="container"> <div class="row justify-content-center text-center ci-text-align-center"> <div class="col-sm-12 col-md-8"> <div class="mb-3 text-center"> <p class="icon icon-xxl text-center mb-0 icon-light-handshake color-dark "></p> </div> <h2 class="wordbreak mb-2"> A step-by-step guide: </h2> <div class="ci-richtext wordbreak ci-bulletpoints-default ci-bulletpoints-color-dark ci-numberedliststyle-styled ci-trimmed-paragraph"> <ol class="rte--list"><li>Enter your address</li><li>Upload files</li><li>Check and order</li></ol><p><br/></p> </div> </div> </div> </div> </section><a name="ci-anchor-272070" id="ci-anchor-272070"></a> <section id="m21-success-story-teaser-landscape-272070" class="ci-module-wrapper py-5 bg-gray-200 " > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> <h2 class="wordbreak wordbreak"> What our customers are saying about the service: </h2> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-10 col-lg-12 col-xl-12"> <div class="d-flex flex-wrap flex-row justify-content-center justify-content-xl-stretch mx-md-n2"> <div class="w-100 w-md-50 w-xl-20 py-4 px-md-2"> <div class="itemWrapper d-flex flex-column justify-content-between h-100 card position-relative text-center yt-play-teaser color-cool-gray-120" > <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <img src="https://timcdnprd.azureedge.net/resource/blob/272072/2fcd38380246509b9461cee863165949/timocom-success-story-mega-pol-trans-eliza-wyrwich-blurredPicture.jpg" data-src="https://timcdnprd.azureedge.net/resource/image/272072/uncropped/540/0/110f276ce99be57d79cb03076031fba0/20F0FB4A1CCEFF5C121E42F0AE3F5FB8/timocom-success-story-mega-pol-trans-eliza-wyrwich.webp" alt="Eliza Wyrwich, Mega Pol Trans" title="Eliza Wyrwich, Mega Pol Trans" loading="lazy" class="ci-img-responsive ci-image img-fluid lazy" /> </div> </div> <blockquote class="px-3 h-100 mt-auto d-flex align-self-baseline flex-column"> <div class="mb-0 mt-3 px-3 wordbreak"> <p>“We highly appreciate this service, especially since the success rate lies at almost 86 percent.”</p><p>Eliza Wyrwich<br/>Mega Pol Trans</p> </div> </blockquote> </div> </div><div class="w-100 w-md-50 w-xl-20 py-4 px-md-2"> <div class="itemWrapper d-flex flex-column justify-content-between h-100 card position-relative text-center yt-play-teaser color-cool-gray-120" > <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <img src="https://timcdnprd.azureedge.net/resource/blob/272076/31ec6b4f1898534a61477e13f5f522c6/timocom-success-story-karzol-trans-zoltan-joos-blurredPicture.jpg" data-src="https://timcdnprd.azureedge.net/resource/image/272076/uncropped/540/0/e90a2171a0e4af6ae1690180f8a60596/63CB716C5B4E6634D3636B10155391B9/timocom-success-story-karzol-trans-zoltan-joos.webp" alt="Zoltán Joós, Karzol-Trans" title="Zoltán Joós, Karzol-Trans" loading="lazy" class="ci-img-responsive ci-image img-fluid lazy" /> </div> </div> <blockquote class="px-3 h-100 mt-auto d-flex align-self-baseline flex-column"> <div class="mb-0 mt-3 px-3 wordbreak"> <p>“They work so well with us. Our messages are always answered within 1-2 days. For difficult debt collection cases, they also send suggestions on how to solve a case as quickly as possible.”</p><p>Zoltán Joós<br/>Karzol-Trans</p> </div> </blockquote> </div> </div><div class="w-100 w-md-50 w-xl-20 py-4 px-md-2"> <div class="itemWrapper d-flex flex-column justify-content-between h-100 card position-relative text-center yt-play-teaser color-cool-gray-120" > <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <img src="https://timcdnprd.azureedge.net/resource/blob/272080/3c8c062af5e67d0938ef6594b5bc4ab5/timocom-success-story-mem-bau-kitti-hatvani-blurredPicture.jpg" data-src="https://timcdnprd.azureedge.net/resource/image/272080/uncropped/540/0/c62a532d6d0bb769228b2458a45f1046/7143F1403918D2AA095E7D5B75333303/timocom-success-story-mem-bau-kitti-hatvani.webp" alt="Kitti Hatvani, MEM BAU Srl." title="Kitti Hatvani, MEM BAU Srl." loading="lazy" class="ci-img-responsive ci-image img-fluid lazy" /> </div> </div> <blockquote class="px-3 h-100 mt-auto d-flex align-self-baseline flex-column"> <div class="mb-0 mt-3 px-3 wordbreak"> <p>“Our company is completely satisfied with the international debt collection service from TIMOCOM and I recommend that TIMOCOM customers make use of it! It gives the company a feeling of security; with TIMOCOM, you know you are in good hands.</p><p>Kitti Hatvani<br/>MEM BAU Srl.</p> </div> </blockquote> </div> </div><div class="w-100 w-md-50 w-xl-20 py-4 px-md-2"> <div class="itemWrapper d-flex flex-column justify-content-between h-100 card position-relative text-center yt-play-teaser color-cool-gray-120" > <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <img src="https://timcdnprd.azureedge.net/resource/blob/272084/1c35c0c87f6e386c2ae9dd2547122f09/timocom-success-story-hermes-forwards-csaba-toeroek-blurredPicture.jpg" data-src="https://timcdnprd.azureedge.net/resource/image/272084/uncropped/540/0/70a8c0ba58688fa78d52eb0ca2864895/A5B89F959D3ADEBCA0248DF827A2F237/timocom-success-story-hermes-forwards-csaba-toeroek.webp" alt="Csaba Török, Hermes Forwards Srl." title="Csaba Török, Hermes Forwards Srl." loading="lazy" class="ci-img-responsive ci-image img-fluid lazy" /> </div> </div> <blockquote class="px-3 h-100 mt-auto d-flex align-self-baseline flex-column"> <div class="mb-0 mt-3 px-3 wordbreak"> <p>“We have many cases where the amount collected, with your help, was over 10,000 Euro.”</p><p>Csaba Török<br/>Hermes Forwards Srl.</p> </div> </blockquote> </div> </div> </div> </div> </div> </div> </section><a name="ci-anchor-483108" id="ci-anchor-483108"></a> <section id="m09-cta-area-483108" class="ci-module-wrapper py-5 bg-white " > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> </div> </div> <div class="row justify-content-center text-center ci-text-align-center"> <div class="col-sm-12 col-md-10 col-lg-8 col-xl-8 mt-2"> <a href="https://services.timocom.com/en/debt-collection-order" data-cif-tracking="{"uniqueTargetId":"overlay_483108_483106"}" class="ci-link-whole-module ci-link-external" title=""> <div class="m-n1 pt-3"> <div class="ci-btn btn m-1 wordbreak btn-lg btn-highlight ci-link-external" > Hire service now </div> </div> </a> </div> </div> </div> </section><a name="ci-anchor-272048" id="ci-anchor-272048"></a> <section id="m08-accordion-272048" class="ci-module-wrapper py-5 bg-white " > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> <h2 class="wordbreak wordbreak"> Debt Collection FAQ </h2> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-8 ci-m08-accordion"> <div itemscope itemtype="https://schema.org/FAQPage"> <div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-272048-1-272028" aria-expanded="true" aria-controls="item-272048-1-272028"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 1. Do I have to be a TIMOCOM customer to use the service? </div> </button> <div id="item-272048-1-272028" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-ignore-color-scheme"> <p>Yes, the debt collection service is only available to existing TIMOCOM customers. If you are not yet a customer, <a class="ci-link-external" href="https://shop.timocom.com/en/gbr/register" target="_blank" rel="noopener">you can apply here</a></p> </div> </div> </div> </div> <meta itemprop="position" content="1"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-272048-2-272032" aria-expanded="true" aria-controls="item-272048-2-272032"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 2. Does the service only work for late payments organised within the TIMOCOM Marketplace? </div> </button> <div id="item-272048-2-272032" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-ignore-color-scheme"> <p>No. Our team is happy to help you collect on debt that is not a result of activities within our Marketplace. Send us your debt collection case today.</p> </div> </div> </div> </div> <meta itemprop="position" content="2"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-272048-3-272034" aria-expanded="true" aria-controls="item-272048-3-272034"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 3. What is the debt collection service’s success rate? </div> </button> <div id="item-272048-3-272034" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-ignore-color-scheme"> <p>In 2021, we were able to successfully negotiate a solution for over 82% of cases.</p> </div> </div> </div> </div> <meta itemprop="position" content="3"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-272048-4-272036" aria-expanded="true" aria-controls="item-272048-4-272036"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 4. How much does it cost to hire the debt collection service? </div> </button> <div id="item-272048-4-272036" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-ignore-color-scheme"> <p>We charge a €25.00 processing fee. If we are successful in collecting on the debt, we then charge an additional fee which is based on the amount of money collected. This fee is based on the German legal framework in place regarding such fees, and can be calculated before you hire us using our fee calculator. <a rel="nofollow" href="#ci-anchor-444576" target="_self">You can calculate the fee we will charge in the case of successful debt collection here</a>.</p> </div> </div> </div> </div> <meta itemprop="position" content="4"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-272048-5-272038" aria-expanded="true" aria-controls="item-272048-5-272038"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 5. Can the cost of the debt collection service be invoiced to the debtor? </div> </button> <div id="item-272048-5-272038" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-ignore-color-scheme"> <p>In principle, the service is governed by the legal framework regarding damages caused by late payment as set out in EU Directive 2011/7/EU. These laws are intended to ensure that unpaid invoices are paid promptly. New rights and obligations have applied to cases of late payment ever since this Directive came into force within the EU. The following thus applies to debtors and creditors:</p><p>payment of invoices sent to a business is automatically considered late 30 days after receipt of invoice or provision of services. In addition, payment deadlines longer than 60 days after receipt of the invoice are allowed only in exceptional circumstances. If, despite this, the payment is late, the creditor can demand that the debtor cover certain costs incurred during debt collection, as well as interest on the late payment.<br/>The costs incurred during debt collection can include the dunning costs caused by the late payment, as well as costs for debt collection services, a lawyer or dunning notices. For creditors, this means that they can require the debtor to cover the costs of the debt collection service, including the fee to be paid in the event of successful debt collection. To clarify, the creditor can require the debtor to pay all debt collection service costs, both the basic fee and the fee charged in the event of success, provided that payment is late and the debtor is reponsible for the delay.</p><p>It is important to note that these rules only apply to invoices that</p><ul class="rte--list"><li>are incurred for performance of contract, and not, for example, damages or double payments</li><li>are verifiably late</li><li>are sent to a debtor located within the EU</li></ul><p>Dunning notices or similar requests for payment by the creditor are no longer necessary, but may be sent if desired, and of course doing so continues to be a sensible and recommended course of action, in the hopes that the debt collection service is not required in the first place.</p> </div> </div> </div> </div> <meta itemprop="position" content="5"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-272048-6-272040" aria-expanded="true" aria-controls="item-272048-6-272040"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 6. What languages do the international debt collection service team speak? </div> </button> <div id="item-272048-6-272040" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-default ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-ignore-color-scheme"> <p>Our debt collection team is active across Europe and the service is available for you in the following languages:</p><table><tbody><tr><td><ul class="rte--list"><li>Bulgarian (BG)</li><li>Danish (DA)</li><li>German (DE)</li><li>English (EN)</li><li>Finnish (FI)</li><li>French (FR)</li><li>Greek (EL)</li><li>Italian (IT)</li><li>Croatian (HR)</li></ul></td><td><ul class="rte--list"><li>Latvian (LV)</li><li>Lithuanian (LT)</li><li>Macedonian (MK)</li><li>Dutch (NL)</li><li>Norwegian (NO)</li><li>Polish (PL)</li><li>Portuguese (PT)</li><li>Romanian (RO)</li><li>Russian (RU)</li></ul></td><td><ul class="rte--list"><li>Swedish (SV)</li><li>Serbian (SR)</li><li>Slovak (SK)</li><li>Slovenian (SL)</li><li>Spanish (ES)</li><li>Czech (CS)</li><li>Turkish (TR)</li><li>Ukrainian (UK)</li><li>Hungarian (HU)</li></ul></td></tr></tbody></table> </div> </div> </div> </div> <meta itemprop="position" content="6"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-272048-7-272042" aria-expanded="true" aria-controls="item-272048-7-272042"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 7. Can I use this service to collect on international debts? </div> </button> <div id="item-272048-7-272042" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-default ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-ignore-color-scheme"> <p>Yes, our debt collection service works internationally, in particular across Europe, in your native language. International debt collection services are not a problem.</p> </div> </div> </div> </div> <meta itemprop="position" content="7"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-272048-8-272044" aria-expanded="true" aria-controls="item-272048-8-272044"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 8. What happens if my debtor has filed for bankruptcy? </div> </button> <div id="item-272048-8-272044" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-ignore-color-scheme"> <p>In the event of bankruptcy, the debtor’s assets are usually placed under management by an insolvency court or an external administrator. This body/person manages the claims and distributes the remaining assets. This ensures that it is not just the creditors with a close relationship to the debtor who receive money; instead, all creditors are treated relatively equally.</p><p>Every country has a special process for submitting a claim as a creditor. We recommend lodging your claim with the insolvency administration as quickly as possible, in order to be considered as a creditor in the process and to ensure that the remaining amount is not further decreased by the cost of representation.</p> </div> </div> </div> </div> <meta itemprop="position" content="8"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-272048-9-272046" aria-expanded="true" aria-controls="item-272048-9-272046"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 9. How does TIMOCOM handle late invoices from customers? </div> </button> <div id="item-272048-9-272046" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-ignore-color-scheme"> <p>Our aim is to support creditors as they collect legitimate claims from their debtors. In the event that the debtor is experiencing shortages, the parties may agree upon payment in instalments, so that that creditor will receive their money despite the debtor’s issues. At the same time, TIMOCOM ensures that their <a title="Overview" href="/services" target="_self">Marketplace</a> customers are protected from further late or unpaid invoices.</p><p>If a user refuses to pay and cannot provide a valid reason for doing so, they are in violation of the TIMOCOM quality criteria. They will therefore no longer be welcome in the network of verified customers.<br/> </p> </div> </div> </div> </div> <meta itemprop="position" content="9"> </div> </div> </div> </div> </div> </section><a name="ci-anchor-272056" id="ci-anchor-272056"></a> <section id="m09-cta-area-272056" class="ci-module-wrapper py-5 bg-cool-gray-120 text-white" > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> <h2 class="wordbreak wordbreak"> International debt collection service </h2> </div> </div> <div class="row justify-content-center text-center ci-text-align-center"> <div class="col-sm-12 col-md-10 col-lg-8 col-xl-8 mt-2"> <div class="m-n1 pt-3"> <address class="m-1 text-white lead"> <div class="mt-2"> <p class="m-0"> <i class="icon-solid-phone mr-1 icon-sm"></i> <a class="text-white text-decoration-underline pl-2 mb-0" href="tel:+49 211 88 26 68 00"> <span class="no-wrap">+49 211 88 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