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21.3934 3.51472L29.8787 12L21.3934 20.4853C20.8076 21.0711 20.8076 22.0208 21.3934 22.6066C21.9792 23.1924 22.9289 23.1924 23.5147 22.6066L33.0607 13.0607ZM2 13.5L32 13.5V10.5L2 10.5V13.5Z" fill="#06A9A1"/> </svg> </span></a></li> <li id="menu-item-788" class="menu-item-788 menu-item menu-item-type-custom menu-item-object-custom"><a href="https://melbournecitytour.com.au/"><span class="menu-title-text">Melbourne Tours</span><span class="menu-icon"><svg width="34" height="24" viewBox="0 0 34 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path id="Arrow 15" d="M2 10.5C1.17157 10.5 0.5 11.1716 0.5 12C0.5 12.8284 1.17157 13.5 2 13.5V10.5ZM33.0607 13.0607C33.6464 12.4749 33.6464 11.5251 33.0607 10.9393L23.5147 1.3934C22.9289 0.807611 21.9792 0.807611 21.3934 1.3934C20.8076 1.97919 20.8076 2.92893 21.3934 3.51472L29.8787 12L21.3934 20.4853C20.8076 21.0711 20.8076 22.0208 21.3934 22.6066C21.9792 23.1924 22.9289 23.1924 23.5147 22.6066L33.0607 13.0607ZM2 13.5L32 13.5V10.5L2 10.5V13.5Z" 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6.70508C12.2207 8.22852 11.4004 9.45898 10.4922 10.3672C9.55469 11.3047 8.35352 12.0957 6.83008 12.7988L5.10156 10.6602L1.9375 12.0078L2.61133 14.9375Z" fill="white"/> </svg> </a> </div> </nav> <a href="#nav-responsive-menu" class="menu-toggle" id="" aria-controls="main-menu" aria-expanded="false"> <button class="hamburger" type="button"> <div class="hamburger-default"> <svg width="37" height="20" viewBox="0 0 37 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <line y1="2" x2="37" y2="2" stroke="#2B3243" stroke-width="4"/> <line y1="18" x2="37" y2="18" stroke="#2B3243" stroke-width="4"/> </svg> </div> <div class="hamburger-white"> <svg width="37" height="20" viewBox="0 0 37 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <line y1="2" x2="37" y2="2" stroke="white" stroke-width="4"/> <line y1="18" x2="37" y2="18" stroke="white" stroke-width="4"/> </svg> </div> </button> </a> </header> <main id="primary" class="site-main is-layout-constrained"> <div class="wp-block-group alignfull is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignfull is-layout-flow wp-block-group-is-layout-flow"> <div style="aspect-ratio:auto;min-height:unset;" class="wp-block-cover alignfull is-light is-style-banner-aspect-ratio has-aspect-ratio"><span aria-hidden="true" class="wp-block-cover__background has-background-dim-0 has-background-dim" style="background-color:#5d6f75"></span><img fetchpriority="high" decoding="async" width="1903" height="793" src="https://phillipislandtour.com.au/wp-content/uploads/2024/11/faq-cape-woolamai.jpg" class="wp-block-cover__image-background wp-post-image" alt="cape woolamai" data-object-fit="cover" data-object-position="72% 91%" style="object-position: 72% 91%" srcset="https://phillipislandtour.com.au/wp-content/uploads/2024/11/faq-cape-woolamai.jpg 1903w, https://phillipislandtour.com.au/wp-content/uploads/2024/11/faq-cape-woolamai-300x125.jpg 300w, https://phillipislandtour.com.au/wp-content/uploads/2024/11/faq-cape-woolamai-1024x427.jpg 1024w, https://phillipislandtour.com.au/wp-content/uploads/2024/11/faq-cape-woolamai-768x320.jpg 768w, https://phillipislandtour.com.au/wp-content/uploads/2024/11/faq-cape-woolamai-1536x640.jpg 1536w, https://phillipislandtour.com.au/wp-content/uploads/2024/11/faq-cape-woolamai-600x250.jpg 600w" sizes="(max-width: 1903px) 100vw, 1903px" /><div class="wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained"> <div class="wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-1 wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-white-color has-text-color has-link-color has-huge-font-size wp-elements-83b1342cdaf403c57accd2d67c4d10db" id="h-faqs">FAQS</h2> </div> </div></div> </div> <div class="wp-block-group alignwide is-style-top-left-curve has-white-background-color has-background is-layout-flow wp-block-group-is-layout-flow" style="margin-top:0;padding-top:0"> <div class="wp-block-group alignfull has-white-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading alignwide has-x-large-font-size" id="h-got-a-question-we-are-here-to-answer-it">Got a question?<br>We are here to answer it!</h2> </div> </div> <div class="wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained"> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_2911cb611606a5decad5d2b737bbcbd5"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> Will I definitely see a penguin during my tour?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>Yes! The <a href="https://phillipislandtour.com.au/attractions/penguin-parade/" target="_blank" rel="noreferrer noopener">penguin parade</a> offers a 100% guarantee that you will see at least one <a href="https://phillipislandtour.com.au/blog/the-little-penguin-phillip-island/" target="_blank" rel="noreferrer noopener">Little Penguin</a> during your experience. The number of penguins can, however, vary depending on the day!</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_7584f8178a7768a36f59f3463f27cbfd"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> What should I bring for my tour?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>We suggest bringing a day pack with your essential belongings, with your wallet, camera, and water bottle. We also recommend wearing good walking shoes for your Phillip Island adventure! It can be quite cold in the evening at the Penguin Parade, so be sure to bring a jacket, even in summer.</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_75da517d2d74160762e8dfd07b6cb55b"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> Are there any half-day Phillip Island Tours?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>Yes, if you’d prefer having a sleep in, we have our <a href="https://phillipislandtour.com.au/tours/evening-penguin-parade-tour/" target="_blank" rel="noreferrer noopener">The Evening Penguin Parade Tour</a> which departs at around 3:00 pm and returns at 11:30 pm.</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_d1f89b1e113284dfcd86529d3f24ab8f"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> What is the policy for cancellations or policy?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>Please check our<a href="https://phillipislandtour.com.au/terms-conditions/" target="_blank" rel="noreferrer noopener"> terms and conditions</a> page for our cancellation policy.</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_d6db4724e8d8138999649a8d0ebdc04d"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> Can I upgrade for my Little Penguin experience?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>Yes, we offer an upgrade to the superior <a href="https://phillipislandtour.com.au/things-to-do/penguins-plus/" target="_blank" rel="noreferrer noopener">Penguins Plus viewing platform</a> for a more personalised viewing experience. The penguin plus is limited to 300 people and gives visitors a closer look at the penguins on parade. Not all our tours offer this, however, so please check each tour’s information page to check.</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_d399c77a836bd1cb3fb72e6b73a6c7dd"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> Where do you pick up from?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>We pick up from a range of Melbourne City hotels! Please check each Phillip Island Tour’s information page’s ‘Pick up Locations’ tab to see more details.</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_35dc4e8842b8e0e1472926caa77669c9"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> How many people are on the tour?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>Our Phillip Island Tours range from 11 to 48-seater bus depending on the day and the tour you choose!</p> </div> </div> </div> </div> </div></div> <div class="wp-block-group is-style-curve-padding-above has-global-padding is-layout-constrained wp-block-group-is-layout-constrained"></div> <div class="wp-block-group alignfull is-style-top-right-curve has-tertiary-background-color has-background is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignfull has-tertiary-background-color has-background has-global-padding 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