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Civic Tech Cities (2017) - mySociety Research
<!doctype html> <html lang="en"> <head> <meta charset="utf-8"> <meta name="google-site-verification" content="EzdVW_l9qcpAKozA-ZND9_Lk4BtG8zS1iPLa2kHuNEg" /> <title>Civic Tech Cities (2017) - mySociety Research</title> <link rel="preload" href="/static/css/main.ce5633545600.css" as="style" /> <link href="/static/css/main.ce5633545600.css" rel="stylesheet" type="text/css" /> <meta name="viewport" content="initial-scale=1"> <link rel="schema.DC" href="http://purl.org/DC/elements/1.0/"> <meta name="DC.relation" content="http://research.mysociety.org/publications/civic-tech-cities"> <meta name="DC.title" content="Civic Tech Cities"> <meta name="DC.creator" content="Rumbul, Rebecca"> <meta name="DC.creator" content="Shaw, Emily"> <meta name="DC.issued" content="2017-05-01"> <meta name="DC.rights" content="cc-by-3.0"> <meta name="DC.publisher" content="mySociety"> <meta name="citation_pdf_url" content="http://research.mysociety.org/publications/civic-tech-cities/outputs/pdf"> <meta name="citation_fulltext_html_url" content="http://research.mysociety.org/publications/civic-tech-cities/outputs/full_text"> <meta property="og:site_name" content="mySociety Research"> <meta property="og:title" content="Civic Tech Cities"/> <meta property="og:description" content="‘Civic technology’ is mostly used to refer to NGO led digital initiatives designed to bridge the gap between citizen and institution. Ho[..]" > <meta property="og:url" content="http://research.mysociety.org/publications/civic-tech-cities"> <meta name="twitter:card" content="summary"> <meta name="twitter:site" content="mysociety"> <meta name="twitter:title" content="Civic Tech Cities"> <meta name="twitter:description" content="‘Civic technology’ is mostly used to refer to NGO led digital initiatives designed to bridge the gap between citizen and institution. Ho[..]"> <meta property="og:image" content="http://research.mysociety.org/media/hero/hero_IyekDAn.png"> <meta name="twitter:image" content="http://research.mysociety.org/media/thumbnails/Microsoft_US_civic-tech-cities_FINAL-1_dragged.png"> <script type="application/ld+json"> {"@context": "http://schema.org", "@type": "ScholarlyArticle", "headline": "Civic Tech Cities", "datePublished": "2017-05-01", "description": "\u2018Civic technology\u2019 is mostly used to refer to NGO led digital initiatives designed to bridge the gap between citizen and institution. However, since the rise of Code for America and similar organisations around the world, civic citizen-focused tech has increasingly been developed and implemented by and with public bodies themselves in an attempt to reach out to citizens and increase engagement and participation. Whilst early civic tech tended to focus on country-level issues, these initiatives are now proliferating at sub-national levels, particularly in cities. These emerging sub-national and municipal level civic technologies form the focus of this research, which explores five case studies of municipal civic tech operating in the US. It examines not only the impacts of this tech upon citizen users, but the effects it has upon the implementing institutions.\r\n\r\nWhilst many governments in the world are still working with centralised forms of digital governance, the US has over the last 10 years experienced a plurality of growth in sub-state civic tech usage by city and municipal governments. This nascent government civic tech environment provided a most fertile opportunity for research into the operations and impacts of civic tech employed by official institutions.\r\nThis project was designed to examine how civic tech implemented by government is currently operating, who is using it, and what impacts it is having upon service delivery. The aim of this research is therefore to provide a comprehensive picture of civic technology implementation by municipal level public bodies and the challenges and benefits that arise in the process. It is hoped that this report will be of practical use to both public bodies and civic technologists working with them.\r\nThe primary deliverable of this project was five case studies of civic tech projects that have been deployed by US cities since 2013:\r\n\r\n* [SpeakUpAustin](www.speakupaustin.org), in Austin, Texas\r\n* [LargeLots](www.largelots.org), in Chicago, Illinois\r\n* [RecordTrac](records.oaklandnet.com), in Oakland, California\r\n* [DC311](311.dc.gov), in Washington, DC\r\n* [Office of Professional Accountability (OPA) Police Complaint Tracker](www.seattle.gov/opa/file-a- complaint-about-the-seattle-police), in Seattle, Washington\r\n\r\nIn the study, the users of the civic tech tools and the implementers of the tools within government were interviewed about the impact of the tool\u2019s introduction on the delivery of the relevant public service, how these additional sources of public input affected the departments where they had been introduced, whether the department had noted increased efficiency, and whether internal or external stakeholders perceived increased effectiveness.\r\n\r\nThe civic technology tools examined in this study were generally well-appreciated both internally and externally, receiving good reviews both from the government and non-government sides of their use. People inside and outside of government appreciated the benefits of using them, and expressed interest in maintaining and improving them.", "author": [{"@context": "http://schema.org", "@type": "Person", "familyName": "Rumbul", "givenName": "Rebecca", "name": "Rebecca Rumbul", "affiliation": {"@type": "Organization", "name": "mySociety"}, "url": "https://www.mysociety.org/about/team/rebecca-rumbul/", "sameAs": ["https://twitter.com/RebeccaRumbul", "http://orcid.org/0000-0001-6946-9147", "https://research.mysociety.org/people/rebecca-rumbul", "https://scholar.google.co.uk/citations?user=23ggiEAAAAAJ", "https://www.mysociety.org/about/team/rebecca-rumbul/"]}, {"@context": "http://schema.org", "@type": "Person", "familyName": "Shaw", "givenName": "Emily", "name": "Emily Shaw", "affiliation": {"@type": "Organization", "name": "Johns Hopkins University, USA"}, "sameAs": ["https://research.mysociety.org/people/emily-shaw"]}], "url": "https://research.mysociety.org/publications/civic-tech-cities", "image": "https://research.mysociety.org/media/thumbnails/Microsoft_US_civic-tech-cities_FINAL-1_dragged.png"} </script> <script defer>Object.defineProperty(document,"cookie",{get:function(){var t=Object.getOwnPropertyDescriptor(Document.prototype,"cookie").get.call(document);return t.trim().length>0&&(t+="; 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ga('create', 'UA-660910-43', {'storage': 'none', 'storeGac': false}); ga('set', 'anonymizeIp', true); ga('send', 'pageview'); </script> </head> <body> <div class="ms-header"> <nav class="ms-header__row"> <a class="ms-header__logo" href="http://www.mysociety.org">mySociety</a> </nav> </div> <header class="site-header"> <div class="container"> <a href="/" class="site-title"><h1>mySociety Research</h1></a> <nav role="navigation" class="site-nav"> <ul> <li><a href="/section/research">Research</a></li> <li><a href="/newsletter">Newsletter</a></li> <li><a href="http://tictec.mysociety.org/" target="_blank">TICTeC</a></li> </ul> </nav> </div> </header> <div class="page-wrapper"> <div class="page"> <div class="main-content-column"> <main role="main" class="main-content"> <h1>Civic Tech Cities</h1> <a href="/publications/outputs/23"><img src="/media/cache/3d/c9/3dc9b79e917d8141bef0ee3ada972937.jpg" width="1024" height="680"></a> <hr> <p> <span class="research-item__button" ><a class="button" rel="nofollow" href="/publications/outputs/23">🌐Read Online</a></span> <span class="research-item__button" ><a class="button" rel="nofollow" href="/publications/outputs/24">🌐Plain Text</a></span> <span class="research-item__button" ><a class="button" rel="nofollow" href="/publications/outputs/422"><span> <svg class="download-svg" fill="currentColor" height="1em" role="presentation" viewBox="0 0 16 16" width="1em" xmlns="http://www.w3.org/2000/svg"> <g fill-rule="nonzero"> <path d="M8.707 10.95a1 1 0 01-1.414 0L3.05 6.707a1 1 0 011.414-1.414L8 8.828l3.536-3.535a1 1 0 111.414 1.414L8.707 10.95z"> </path> <rect height="10" rx="1" width="2" x="7" y="1"></rect> <path d="M3 15a1 1 0 01-1-1v-2a1 1 0 012 0v1h8v-1a1 1 0 012 0v2a1 1 0 01-.883.993L13 15H3z"></path> </g> </svg> </span>epub</a></span> <span class="research-item__button" ><a class="button" rel="nofollow" href="/publications/outputs/25"><span> <svg class="download-svg" fill="currentColor" height="1em" role="presentation" viewBox="0 0 16 16" width="1em" xmlns="http://www.w3.org/2000/svg"> <g fill-rule="nonzero"> <path d="M8.707 10.95a1 1 0 01-1.414 0L3.05 6.707a1 1 0 011.414-1.414L8 8.828l3.536-3.535a1 1 0 111.414 1.414L8.707 10.95z"> </path> <rect height="10" rx="1" width="2" x="7" y="1"></rect> <path d="M3 15a1 1 0 01-1-1v-2a1 1 0 012 0v1h8v-1a1 1 0 012 0v2a1 1 0 01-.883.993L13 15H3z"></path> </g> </svg> </span>Kindle .mobi</a></span> <span class="research-item__button" ><a class="button" rel="nofollow" href="/publications/outputs/12"><span> <svg class="download-svg" fill="currentColor" height="1em" role="presentation" viewBox="0 0 16 16" width="1em" xmlns="http://www.w3.org/2000/svg"> <g fill-rule="nonzero"> <path d="M8.707 10.95a1 1 0 01-1.414 0L3.05 6.707a1 1 0 011.414-1.414L8 8.828l3.536-3.535a1 1 0 111.414 1.414L8.707 10.95z"> </path> <rect height="10" rx="1" width="2" x="7" y="1"></rect> <path d="M3 15a1 1 0 01-1-1v-2a1 1 0 012 0v1h8v-1a1 1 0 012 0v2a1 1 0 01-.883.993L13 15H3z"></path> </g> </svg> </span>Download PDF</a></span> </p> <hr> <p> <a href="https://www.mysociety.org/about/team/rebecca-rumbul/">Rebecca Rumbul</a>, Emily Shaw </p> <hr> <p>‘Civic technology’ is mostly used to refer to NGO led digital initiatives designed to bridge the gap between citizen and institution. However, since the rise of Code for America and similar organisations around the world, civic citizen-focused tech has increasingly been developed and implemented by and with public bodies themselves in an attempt to reach out to citizens and increase engagement and participation. Whilst early civic tech tended to focus on country-level issues, these initiatives are now proliferating at sub-national levels, particularly in cities. These emerging sub-national and municipal level civic technologies form the focus of this research, which explores five case studies of municipal civic tech operating in the US. It examines not only the impacts of this tech upon citizen users, but the effects it has upon the implementing institutions.</p> <p>Whilst many governments in the world are still working with centralised forms of digital governance, the US has over the last 10 years experienced a plurality of growth in sub-state civic tech usage by city and municipal governments. This nascent government civic tech environment provided a most fertile opportunity for research into the operations and impacts of civic tech employed by official institutions. This project was designed to examine how civic tech implemented by government is currently operating, who is using it, and what impacts it is having upon service delivery. The aim of this research is therefore to provide a comprehensive picture of civic technology implementation by municipal level public bodies and the challenges and benefits that arise in the process. It is hoped that this report will be of practical use to both public bodies and civic technologists working with them. The primary deliverable of this project was five case studies of civic tech projects that have been deployed by US cities since 2013:</p> <ul> <li><a href="www.speakupaustin.org">SpeakUpAustin</a>, in Austin, Texas</li> <li><a href="www.largelots.org">LargeLots</a>, in Chicago, Illinois</li> <li><a href="records.oaklandnet.com">RecordTrac</a>, in Oakland, California</li> <li><a href="311.dc.gov">DC311</a>, in Washington, DC</li> <li><a href="www.seattle.gov/opa/file-a- complaint-about-the-seattle-police">Office of Professional Accountability (OPA) Police Complaint Tracker</a>, in Seattle, Washington</li> </ul> <p>In the study, the users of the civic tech tools and the implementers of the tools within government were interviewed about the impact of the tool’s introduction on the delivery of the relevant public service, how these additional sources of public input affected the departments where they had been introduced, whether the department had noted increased efficiency, and whether internal or external stakeholders perceived increased effectiveness.</p> <p>The civic technology tools examined in this study were generally well-appreciated both internally and externally, receiving good reviews both from the government and non-government sides of their use. People inside and outside of government appreciated the benefits of using them, and expressed interest in maintaining and improving them.</p> <hr> <h2>Contents</h2> <ol> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#start" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#start'})">Summary</a> </li> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#executive-summary" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#executive-summary'})">Executive Summary</a> <ol> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#executive-summary-findings" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#executive-summary'})">Findings</a></li> </ol> </li> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#introduction" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#introduction'})">Introduction</a> </li> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#research-aims" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#research-aims'})">Research aims</a> </li> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#selecting-a-sample" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#selecting-a-sample'})">Selecting a sample</a> </li> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#the-five-case-studies" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#the-five-case-studies'})">The five case studies</a> </li> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#research-methods" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#research-methods'})">Research methods</a> </li> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#analysis-and-findings" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#analysis-and-findings'})">Analysis and findings</a> <ol> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#analysis-and-findings-demographic-findings" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#analysis-and-findings'})">Demographic findings</a></li> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#analysis-and-findings-thematic-findings" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#analysis-and-findings'})">Thematic findings</a></li> </ol> </li> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#conclusions" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#conclusions'})">Conclusions</a> </li> <li><a href="https://research.mysociety.org/html/civic-tech-cities/#about-mysociety" onclick="trackEvent('toc_click', {'slug': 'civic-tech-cities', 'link': 'https://research.mysociety.org/html/civic-tech-cities/#about-mysociety'})">About mySociety</a> </li> </ol> <h2>Related Items:</h2> <ul class="research-items"> <li class="research-item"> <div class="research-item__thumbnail"> <a href="/publications/who-benefits-from-civic-technology"> <img style="margin:0px 2px 0px 2px" src="/media/cache/24/f5/24f52d4bdf574e60714ed56587bb83fe.png" srcset="/media/cache/24/f5/24f52d4bdf574e60714ed56587bb83fe@1.5x.png 1.5x, /media/cache/24/f5/24f52d4bdf574e60714ed56587bb83fe@2x.png 2x" width="106" height="150"> </a> </div> <h2 class="research-item__title"><a href="/publications/who-benefits-from-civic-technology">Who Benefits From Civic Technology?</a></h2> <ul class="research-item__authors"> <li class="research-item__author">Rebecca Rumbul</li> </ul> <p class="research-item__pubdate">October 2015</p> </li> <li class="research-item"> <div class="research-item__thumbnail"> <a href="/publications/state-african-legal-information-institutes"> <img style="margin:0px 2px 0px 2px" src="/media/cache/b8/17/b8172f8be4ff8c9333a7f2fc42b7ec84.png" srcset="/media/cache/b8/17/b8172f8be4ff8c9333a7f2fc42b7ec84@1.5x.png 1.5x, /media/cache/b8/17/b8172f8be4ff8c9333a7f2fc42b7ec84@2x.png 2x" width="106" height="150"> </a> </div> <h2 class="research-item__title"><a href="/publications/state-african-legal-information-institutes">The state of African Legal Information Institutes</a></h2> <ul class="research-item__authors"> <li class="research-item__author">Rebecca Rumbul</li> <li class="research-item__author">Gemma Moulder</li> <li class="research-item__author">Alex Parsons</li> </ul> <p class="research-item__pubdate">August 2019</p> </li> </ul> <div class="colour-red" style="margin: 2em 0;"> <h2>Research newsletter</h2> <p> Sign up to our mailing list for updates about new publications and events. </p> <form style="max-width: 24em" action="//mysociety.us9.list-manage.com/subscribe/post?u=53d0d2026dea615ed488a8834&id=287dc28511" method="POST"> <div style="position: absolute; left: -5000px;"> <input name="b_53d0d2026dea615ed488a8834_287dc28511" tabindex="-1" value="" type="text"> </div> <input name="group[11745][16]" value="1" type="hidden"> <div class="inline-input"> <input name="EMAIL" placeholder="you@email.com" 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(2017). <i>Civic Tech Cities</i>. [online] mySociety Research. Available at: https://research.mysociety.org/publications/civic-tech-cities [Accessed 3 Dec 2024].</p> </main> </div> <div class="secondary-content-column"> <div class="sidebar"> <h2>Authors</h2> <div class="sidebar-author-block"> <h3 class="author-name">Rebecca Rumbul</h3> <p class="author-institution">mySociety</p> <p class="author-more-link"><a href="https://www.mysociety.org/about/team/rebecca-rumbul/" rel="author">More about Rebecca Rumbul</a></p> </div> <div class="sidebar-author-block"> <h3 class="author-name">Emily Shaw</h3> <p class="author-institution">Johns Hopkins University, USA</p> </div> <h2>Funding</h2> <p>The research was made possible by a grant from <a href="https://www.microsoft.com/">Microsoft</a>.</p> <h2>Licence</h2> <b><a href="https://creativecommons.org/licenses/by/3.0/">Creative Commons Attribution 3.0 Unported License</a></b> <h2>Tags</h2> <ul class="tags"> <li class="tag"><a href="/section/civic-tech">Civic Tech</a></li> <li class="tag"><a href="/section/research">Papers / Reports</a></li> <li class="tag"><a href="/section/united-states">United States</a></li> </ul> <h2>Download/Access</h2> <p> <p class="author-name"><a href="/publications/outputs/23" rel="nofollow" >Read Online</a></p> <p class="author-name"><a href="/publications/outputs/24" rel="nofollow" >Plain Text</a></p> <p class="author-name"><a href="/publications/outputs/12" rel="nofollow" >Download PDF</a></p> <p class="author-name"><a href="/publications/outputs/422" rel="nofollow" >epub</a></p> <p class="author-name"><a href="/publications/outputs/25" rel="nofollow" >Kindle .mobi</a></p> </p> </div> </div> </div> </div> <!-- import main.js --> <script src="https://code.jquery.com/jquery-3.6.4.min.js" integrity="sha256-oP6HI9z1XaZNBrJURtCoUT5SUnxFr8s3BzRl+cbzUq8=" crossorigin="anonymous"></script> <script src="/static/js/main.ad9290bdcebf.js"></script> <div class="mysoc-footer" role="contentinfo"> <div class="page"> <div class="row"> <div class="col-sm-5"> <h2 class="mysoc-footer__site-name"><a href="https://mysociety.org?utm_source=whatdotheyknow.com&utm_content=footer+logo&utm_medium=link&utm_campaign=mysoc_footer" class="mysoc-footer__org__logo mysoc-footer__org__logo--mysociety">mySociety</a></h2> <div class="mysoc-footer__site-description"> <p> mySociety is a not-for-profit social enterprise, based in the UK but working with partners internationally. 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