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class="header-navigation-wrapper"> <nav aria-label="Main menu"> <ul id="menu-header-menu" class="header_menu_class"><li id="menu-item-2611" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2611"><a href="https://accessibility-helper.co.il/pro/">WAH Pro</a></li> <li id="menu-item-48" class="docs-link menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-48"><a href="https://accessibility-helper.co.il/docs/">Docs</a> <ul class="sub-menu"> <li id="menu-item-804" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-804"><a href="https://accessibility-helper.co.il/features-comparison/">WAH Features comprasion</a></li> <li id="menu-item-680" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-680"><a href="https://accessibility-helper.co.il/special-offers/">WAH Special offers</a></li> <li id="menu-item-1165" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1165"><a 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class="loginAction"> Login <span class="fa fa-user-circle" aria-hidden="true"></span> </a> </li> </ul> </nav> <button class="main-menu-toggle" title="Navigation" aria-label="Click to open/close main menu"> <span class="top"></span> <span class="middle"></span> <span class="bottom"></span> </button> </div> </div> </div> </div> <div data-rocket-location-hash="4296b7497c324054a429dfbac4de4559" class="logo clearfix v1-wah"> <div class="row"> <div class="large-12 columns"> <a href="https://accessibility-helper.co.il" title="WP Accessibility Helper"> <img width="25" height="40" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2025%2040'%3E%3C/svg%3E" class="wahlogo-banner" alt="WP Accessibility Helper" longdesc="https://accessibility-helper.co.il/about/" data-lazy-src="https://accessibility-helper.co.il/wp-content/themes/wah-theme/images/wahlogo.png" /><noscript><img width="25" height="40" src="https://accessibility-helper.co.il/wp-content/themes/wah-theme/images/wahlogo.png" class="wahlogo-banner" alt="WP Accessibility Helper" longdesc="https://accessibility-helper.co.il/about/" /></noscript> <span class="title"> <span class="invert">W</span><span class="def">P</span> <span class="invert">A</span><span class="def">ccessibility</span> <span class="invert">H</span><span class="def">elper</span> </span> </a> </div> </div> </div> </header> <main data-rocket-location-hash="4a903d77da2b6d347c33847b82dc6a3b" class="main" role="main"> <div data-rocket-location-hash="cabab2c3c172a8bdb56c815806bb1d45" class="main-inner"> <div class="page-title-section"> <div class="row"> <div class="large-12 columns"> <div class="page-head-title-inner"> <h1>WAH Support Policy</h1><div id="breadcrumbs"><span><span><a href="https://accessibility-helper.co.il/">Home</a></span> 禄 <span class="breadcrumb_last" aria-current="page">WAH Support Policy</span></span></div> </div> </div> </div> </div> <section class="section"> <div class="row"> <div class="large-12 columns"> <div class="wp-content-editor"> <h2 id="about-this-support-policy">1. About our Support Policy</h2> <p>This Support Policy describes what support you can expect from us in regards to WAH Accessibility Services.</p> <p>If you have questions about this Support Policy or do not agree with it, please聽<a href="https://accessibility-helper.co.il/contact/">Contact Us</a> before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes.<br /> This Support Policy is effective from 10 April 2021.</p> <p>By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.</p> <h2 id="what-our-support-service-covers">2. What Our Support Service Covers</h2> <p><strong>We only support our Products</strong>, sold on accessibility-helper.co.il. Our Support Service includes assistance with Product installations, configuration, and use. If you need help setting up or configuring your plugin, please first check the <a href="https://accessibility-helper.co.il/docs/" rel="">documentation </a>and FAQs. Your question might have been answered already. If it hasn鈥檛, please submit a ticket.</p> <p>Our products are supported until your subscription (or support subscription) expires. If you spot a fatal error in the code and are using the latest versions of all code on your website, please submit a ticket at our Helpdesk.</p> <p><strong>We only support the valid WordPress themes</strong> according to the <a href="https://codex.wordpress.org/Theme_Development" target="_blank" rel="noopener">Theme Development Guide</a> and <a href="https://make.wordpress.org/core/handbook/best-practices/coding-standards/" target="_blank" rel="noopener">WordPress Coding Standards</a> guide. If your theme is broken, please fix it before opening the support ticket.</p> <h2 id="bug-fixing">3. Bug Fixing</h2> <p>We will fix any defects in our Products as quickly as possible after they are brought to our attention. We will also try to provide a solution via our Helpdesk for smaller defects or errors as a precursor to a more substantial update to the particular Product as part of our scheduled Product updates. If you think you have found a bug, please let us know.</p> <h2 id="what-our-support-service-does-not-cover">4. What Our Support Service Does Not Cover</h2> <p>Our Support Service does聽<strong>not</strong>聽cover our Products supplied by Third Parties who are not our Resellers or Third Party products and services. We may require you to disable Third Party products that聽are installed alongside our Products before we are able to assist you.</p> <p>We do聽<strong>not</strong>聽give general聽<a href="https://wordpress.org/">WordPress</a>聽support. You can find resources and answers around WordPress in the聽<a href="https://www.wordpress.org/support" target="_blank" rel="noopener">WordPress.org forums</a></p> <h2 id="customization">5. Customization</h2> <p>We provide our Products as is. While we can help you to configure our products within the capabilities of each plugin, we do not customize our Products or support any Third Party customizations of our Products. A customization is anything that changes the way our Products look or function relative to how we make our Products available to you.</p> <p>If you need customization, we do our best to offer advice and direct you to appropriate resources. But we do not take responsibility or endorse Third Party solutions for customized Products.</p> <h2 id="general-information">6. General Information</h2> <p>If you would like to contact us regarding account-related issues or pre-sales questions, use our聽<a href="https://accessibility-helper.co.il/contact/">Contact Form</a>. We will respond to you as soon as possible.</p> </div> </div> </div> </section> </div> </main> <footer data-rocket-location-hash="710457d5916580fa907d79f5ba05e2b5" class="footer"> <div data-rocket-location-hash="f98999b7decae524022394204381501b" class="section footer-call-to-action"> <div class="footer-inner"> <div class="row"> <div class="small-12 columns"> <div class="share-your-website-wrapper"> <p>Become a part of our happy customers. 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