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class="wpb-content-wrapper"> <div class="entry-content"> <div class="wpb-content-wrapper"><div data-vc-full-width="true" data-vc-full-width-init="false" data-vc-stretch-content="true" class="vc_row wpb_row vc_row-fluid vc_custom_1725647325878 vc_row-has-fill vc_row-no-padding vc_row-o-content-middle vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 50px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element vc_custom_1725046129988"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img alt="Aberdeen_Logo_White_300x107 image" decoding="async" width="300" height="107" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/Aberdeen_Logo_White_300x107.png' class="vc_single_image-img attachment-full" alt="" title="Aberdeen_Logo_White_300x107" /></div> </figure> </div> <div class="vc_empty_space" style="height: 20px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <h1 style="text-align: center"><span style="color: #ffffff;font-family: arial, helvetica, sans-serif;font-size: 50pt"><strong>Future of Workplace Technology Report 2024</strong></span></h1> </div> </div> <div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element text-design" > <div class="wpb_wrapper"> <h2 style="text-align: center"><span style="font-size: 24pt"><span style="color: #ffffff"><em>How technology advancements, artificial intelligence, </em></span><span style="color: #ffffff"><em>and digital environments will transform business practices.</em></span></span></h2> </div> </div> <div class="vc_empty_space" style="height: 20px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element vc_custom_1725428236508"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img alt="S_ContentPage_Ai_Sponsor_Dell image" decoding="async" width="400" height="35" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_Sponsor_Dell.png' class="vc_single_image-img attachment-full" alt="" title="" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_Sponsor_Dell.png 400w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_Sponsor_Dell-300x26.png 300w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 400px" /></div> </figure> </div> <div class="vc_empty_space" style="height: 100px"><span class="vc_empty_space_inner"></span></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div></div></div></div></div><div class="vc_row-full-width vc_clearfix"></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1725474439730 vc_row-has-fill vc_row-o-equal-height vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 50px"><span class="vc_empty_space_inner"></span></div><div class="vc_row wpb_row vc_inner vc_row-fluid vc_row-o-equal-height vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p><span style="font-size: 14pt">Employee expectations are shifting rapidly due to new technologies, modern workstyles, and economic uncertainties. Aberdeen Strategy & Research surveyed 304 decision-makers to understand how their global organizations are empowering their employees. </span></p> <p><span style="font-size: 14pt">This report provides data-driven insights into how organizations of all sizes are using advancements in artificial intelligence (AI), cybersecurity, and IT infrastructure to transform business operations to stay agile and competitive. The findings offer strategic guidance to help organizations navigate the challenges and capitalize on the opportunities presented by the ever-evolving digital landscape.</span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill"><div class="vc_column-inner vc_custom_1725645438510"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element vc_custom_1725665952872 table-of-contents" > <div class="wpb_wrapper"> <h3 style="text-align: center"><span style="color: #ffffff"><strong><span style="font-size: 18pt">Jump to What Matters</span></strong></span></h3> <ul> <li style="text-align: center"> <p style="text-align: left"><span style="font-size: 14pt;color: #ffffff"><a style="color: #ffffff" href='#ai'>Artificial Intelligence</a></span></p> </li> <li style="text-align: left"><span style="font-size: 14pt;color: #ffffff"><a style="color: #ffffff" href='#cybersecurity'>Cybersecurity & Compliance</a></span></li> <li style="text-align: left"><span style="font-size: 14pt;color: #ffffff"><a style="color: #ffffff" href='#infrastructure'>Infrastructure & Network Management</a></span></li> <li style="text-align: left"><span style="font-size: 14pt;color: #ffffff"><a style="color: #ffffff" href='#itservices'>IT Services</a></span></li> <li style="text-align: left"><span style="font-size: 14pt;color: #ffffff"><a style="color: #ffffff" href='#smallbusiness'>Small Business Landscape</a></span></li> <li> <p style="text-align: left"><span style="font-size: 14pt;color: #ffffff"><a style="color: #ffffff" href='#methodology'>Methodology</a></span></p> </li> </ul> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 75px"><span class="vc_empty_space_inner"></span></div><h2 style="font-size: 40px;line-height: 48px;text-align: center;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Key Takeaways</h2></div></div></div></div><div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_right wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="55" height="55" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/ai-cir-icon.png' class="vc_single_image-img attachment-full" alt="ai-cir-icon" title="ai-cir-icon" /></div> </figure> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p><span style="font-size: 14pt"><strong><span style="font-size: 18pt">AI</span></strong><span style="font-size: 18pt"> is driving significant operational improvements, particularly in areas like analytics, performance monitoring, and cybersecurity.</span></span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div><div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_right wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="55" height="55" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/infra-cir-icon.png' class="vc_single_image-img attachment-full" alt="infra-cir-icon" title="infra-cir-icon" /></div> </figure> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p><span style="font-size: 18pt">Investment in IT <strong>infrastructure</strong> is critical for supporting remote work and ensuring operational resilience.</span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div><div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_right wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="55" height="55" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/secruity-cir-icon.png' class="vc_single_image-img attachment-full" alt="secruity-cir-icon" title="secruity-cir-icon" /></div> </figure> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p><span style="font-size: 14pt"><strong><span style="font-size: 18pt">Cybersecurity</span></strong><span style="font-size: 18pt"> remains a top priority as businesses address the complexities of hybrid and remote work environments.</span></span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-2 vc_hidden-xs"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1725645161598 vc_row-has-fill vc_column-gap-25 vc_row-o-equal-height vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-3 vc_hidden-xs"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner vc_custom_1725476799301"><div class="wpb_wrapper"><div class="vc_row wpb_row vc_inner vc_row-fluid vc_column-gap-25 vc_row-o-equal-height vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill"><div class="vc_column-inner vc_custom_1725644587589"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" class="vc_single_image-img " src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/numb-1-icon-150x150.png' width="150" height="150" alt="numb-1-icon" title="numb-1-icon" loading="lazy" /></div> </figure> </div> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p style="text-align: center">AI was the <span style="font-size: 14pt"><strong>#1</strong></span> most influential technology in the workplace, followed by collaboration tools and remote work support.</p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill"><div class="vc_column-inner vc_custom_1725644602986"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" class="vc_single_image-img " src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/sixty-perc-icon-150x150.png' width="150" height="150" alt="sixty-perc-icon" title="sixty-perc-icon" loading="lazy" /></div> </figure> </div> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p style="text-align: center">Over <span style="font-size: 14pt"><strong>60%</strong></span> of companies have experienced cybersecurity incidents affecting availability, data privacy, and compliance.</p> </div> </div> </div></div></div></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner vc_custom_1725476811024"><div class="wpb_wrapper"></div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1725645234998 vc_row-has-fill vc_column-gap-25 vc_row-o-equal-height vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-3 vc_hidden-xs"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner vc_custom_1725476799301"><div class="wpb_wrapper"><div class="vc_row wpb_row vc_inner vc_row-fluid vc_column-gap-25 vc_row-o-equal-height vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill"><div class="vc_column-inner vc_custom_1725644614181"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" class="vc_single_image-img " src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/one-in-five-icon-150x150.png' width="150" height="150" alt="one-in-five-icon" title="one-in-five-icon" loading="lazy" /></div> </figure> </div> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p style="text-align: center">More than <span style="font-size: 14pt"><strong>1 in 5</strong></span> respondents don’t feel their tech stack fully supports the needs of remote and hybrid employees.</p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill"><div class="vc_column-inner vc_custom_1725644623315"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" class="vc_single_image-img " src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/forty-one-perc-icon-150x150.png' width="150" height="150" alt="forty-one-perc-icon" title="forty-one-perc-icon" loading="lazy" /></div> </figure> </div> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p style="text-align: center">Small businesses are lagging on AI advancements, with <span style="font-size: 14pt"><strong>41%</strong></span> saying they are unprepared for the potential shift toward AI-based automation.</p> </div> </div> </div></div></div></div><div class="vc_empty_space" style="height: 50px"><span class="vc_empty_space_inner"></span></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner vc_custom_1725476811024"><div class="wpb_wrapper"></div></div></div></div><div data-vc-full-width="true" data-vc-full-width-init="false" class="vc_row wpb_row vc_row-fluid vc_custom_1725402666878 vc_row-has-fill vc_row-o-equal-height vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-2 vc_hidden-xs"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 100px"><span class="vc_empty_space_inner"></span></div><h2 style="font-size: 40px;line-height: 35px;text-align: center;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" id="ai">Artificial Intelligence Statistics</h2><div class="vc_empty_space" style="height: 35px"><span class="vc_empty_space_inner"></span></div><h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Organizational adoption in AI is changing workplace culture</h3> <div class="wpb_text_column wpb_content_element text-design" > <div class="wpb_wrapper"> <p>When asked about the biggest influences on their workplace culture, business leaders shared that AI is at the top of the list. Specifically, the use of AI for productivity is a major driver for cultural shifts (37%), followed by the use of collaboration tools (34%), remote work support (34%), and desire for professional development opportunities (32%).</p> <p>The cultural shift comes as businesses formalize their use of AI tools. Many employees were first introduced to free tools that they casually experimented with in daily tasks, but between 2023 and 2024 this type of usage dropped from 32% to 19%. Now 80% of organizations have strategic or formal use of AI on the organizational level.</p> </div> </div> <div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <h4 style="text-align: center"><span style="font-size: 18pt;color: #000000">Casual AI Usage has Decreased in Favor of Dedicated Strategic Investment</span></h4> <p style="text-align: center"><span style="color: #333333">Level of Organizational Involvement with AI</span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div><div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img fetchpriority="high" decoding="async" width="685" height="179" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/ai-usage-vs-investment-chart.png' class="vc_single_image-img attachment-full" alt="ai-usage-vs-investment-chart" title="ai-usage-vs-investment-chart" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/ai-usage-vs-investment-chart.png 685w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/ai-usage-vs-investment-chart-300x78.png 300w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/ai-usage-vs-investment-chart-640x167.png 640w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 685px" /></div> </figure> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div><div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-1/5"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-1/5"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <h4 style="text-align: center"><span style="font-size: 18pt;color: #000000">Casual</span></h4> <p style="text-align: center"><span style="color: #000000">Individual use of free tools for ad hoc business needs <strong>32% in 2023 vs 19% in 2024</strong></span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-1/5"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <h4 style="text-align: center"><span style="font-size: 18pt;color: #000000">Embedded</span></h4> <p style="text-align: center"><span style="color: #000000">Machine learning or cognitive computing integrated into existing technologies <strong>43% in 2023 vs 42% in 2024</strong></span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-1/5"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <h4 style="text-align: center"><span style="font-size: 18pt;color: #000000">Strategic Investment</span></h4> <p style="text-align: center"><span style="color: #000000">AI or data science roles develop solutions or use commercial tech <strong>26% in 2023 vs 38% in 2024</strong></span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-1/5"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div><div class="vc_empty_space" style="height: 35px"><span class="vc_empty_space_inner"></span></div><h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Hope in AI is giving way to game-changing initiatives</h3> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p>While AI tools were first met with a healthy mixture of hope and skepticism, business decision-makers are starting to change their outlook. The number of people uncertain of AI’s impact has reduced by 7%, and now 41% of decision-makers believe AI can significantly improve operations.</p> <p>While some business leaders are still hesitant about AI, a majority of decision-makers (52%) are now supporting new AI initiatives. The key areas where these leaders see AI improving their workflows are analytics (49%), issue resolution (45%), performance monitoring (43%), and cybersecurity (42%).</p> </div> </div> <div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <h4 style="text-align: center"><span style="font-size: 18pt;color: #000000">Top Business Areas to be Impacted by AI</span></h4> <p style="text-align: center"><span style="color: #333333">Respondents who Believe AI Adoption in Each Use Case Would Significantly Impact Their Business</span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element vc_custom_1725478707573"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="754" height="288" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/AI-impact-by-business-area.png' class="vc_single_image-img attachment-full" alt="AI-impact-by-business-area" title="AI-impact-by-business-area" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/AI-impact-by-business-area.png 754w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/AI-impact-by-business-area-300x115.png 300w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/AI-impact-by-business-area-640x244.png 640w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 754px" /></div> </figure> </div> <h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >The future of work relies on investment in skills</h3> <div class="wpb_text_column wpb_content_element textsemi-design" > <div class="wpb_wrapper"> <p>AI has solidified as a key facet of the future of work. Businesses have moved beyond testing new tools, and they are seriously considering how AI can best improve their operations. Any businesses that have not yet developed an AI strategy should make it a priority.</p> <p>As businesses continue to examine use cases for AI and invest in AI-enabled tools, employees will likely need to acquire skills for working with AI, such as prompting, productivity tracking, compliance, and critical thinking, to adapt to this new AI-rich work environment. Organizations can make the most of their investment dollars by coordinating workforce planning around AI and upskilling employees to work effectively with advanced technology.</p> </div> </div> <div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <blockquote><p> <span style="color: #000080"><em>“With advanced analytics, faster problem-solving, and AI-trained employees, companies leveraging AI can set themselves up for success. They are better equipped to take action based on patterns in data, establish cycles of continuous improvement, and capitalize on growth opportunities.”</em></span></p> <p><span style="color: #000080">– Sarah Miller, Manager of Research Data & Operations</span> </p></blockquote> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div><div class="vc_empty_space" style="height: 100px"><span class="vc_empty_space_inner"></span></div><h2 style="font-size: 40px;line-height: 35px;text-align: center;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" id="cybersecurity">Cybersecurity and Compliance Statistics</h2><div class="vc_empty_space" style="height: 35px"><span class="vc_empty_space_inner"></span></div><h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Workplace policies are shaping investments</h3> <div class="wpb_text_column wpb_content_element textlist-design" > <div class="wpb_wrapper"> <p><img decoding="async" class="alignright wp-image-670 size-full" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/sixty-two-perc-report-security-incidents.png' alt="sixty-two-perc-report-security-incidents" width="450" height="450" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/sixty-two-perc-report-security-incidents.png 450w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/sixty-two-perc-report-security-incidents-300x300.png 300w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/sixty-two-perc-report-security-incidents-150x150.png 150w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 450px" />Cybersecurity has always been a high priority, but the way threats impact the modern workplace drive motivation to invest in robust protections. Sixty-two percent of respondents have experienced incidents affecting availability, like unplanned downtime or slowdown of back-end systems. These incidents especially impact businesses using virtual environments.</p> <p>Before the pandemic, knowledge workers operated mostly or entirely on-site. While there has been a shift to return to the office, four out of five organizations currently support some degree of remote or hybrid workforce for the longer term. For IT and cybersecurity professionals, the top five drivers for cybersecurity investments are based on the complex computing environments required for these working models.</p> <p><span style="font-size: 14pt"><strong>Top drivers of current and planned cybersecurity investments:</strong></span></p> <ul> <li><strong>Staffing:</strong> The capacity to hire qualified IT and cybersecurity professionals for in-house roles, as opposed to using service providers.</li> <li><strong>Users:</strong> The expanded user populations with authorized access to enterprise resources, including contractors, business partners, third-party service providers, and in some cases customers.</li> <li><strong>Devices:</strong> The fleet of personal user devices used for work, ranging from laptops to smartphones and browsers.</li> <li><strong>Attack surface:</strong> The potential vectors in an expanded attack surface, from the diverse range of users, endpoints, and network connections to cloud services and applications.</li> <li><strong>Social engineering:</strong> Attacks like phishing that are designed to trick authorized users into introducing ransomware, installing other malware, or giving up sensitive or regulated data.</li> </ul> </div> </div> <div class="vc_empty_space" style="height: 35px"><span class="vc_empty_space_inner"></span></div><h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Top protections for hybrid environments</h3> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p>As user environments evolve, threat actors’ tactics evolve with them. That’s why it’s most important to bolster foundational cybersecurity technologies that can adapt to new threats. Businesses need capabilities to govern, identify, protect, detect, respond, and recover, as opposed to chasing after the latest vulnerabilities or exploits.</p> <p>Based on current rates of adoption, organizations are focusing on providing secure access to data from anywhere, on any device. The top investment is remote desktop technology (68%), followed by robust password policies (67%), data monitoring and loss prevention (67%), virtual private networks (65%), and data encryption (64%).</p> </div> </div> <div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <h4 style="text-align: center"><span style="font-size: 18pt;color: #000000">Security Tech that Reduces Remote risk is a Top Priority</span></h4> <p style="text-align: center"><span style="color: #333333">Cybersecurity Technology Adoption</span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element vc_custom_1725483766760"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="751" height="429" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/cybersecurity-business-priorities.png' class="vc_single_image-img attachment-full" alt="cybersecurity-business-priorities" title="cybersecurity-business-priorities" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/cybersecurity-business-priorities.png 751w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/cybersecurity-business-priorities-300x171.png 300w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/cybersecurity-business-priorities-640x366.png 640w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 751px" /></div> </figure> </div> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p>Endpoint detection and response (EDR) tops the list (37%), followed by zero-trust capabilities for endpoints (34%) and security awareness training for users (34%).</p> </div> </div> <div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <blockquote><p> <span style="color: #000080"><em>“In support of the realities of the modern workplace, organizations are placing a strong focus on their users. Correspondingly, traditional cybersecurity approaches are giving way to more advanced technologies like EDR and remote monitoring and management.”</em></span></p> <p><span style="color: #000080">– Derek Brink, VP & Research Fellow, Cybersecurity and IT GRC</span> </p></blockquote> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div><div class="vc_empty_space" style="height: 100px"><span class="vc_empty_space_inner"></span></div><h2 style="font-size: 40px;line-height: 35px;text-align: center;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" id="infrastructure">Infrastructure and Network Management Statistics</h2><div class="vc_empty_space" style="height: 35px"><span class="vc_empty_space_inner"></span></div><h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Infrastructure improvement aims to support remote workers</h3> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p>Because flexible work policies have become more prevalent and more desirable for employees, companies are taking proactive steps to enhance remote work options. The most top action item is investing in IT infrastructure and IT service management (ITSM) solutions (29%). With a strong infrastructure to support remote work, businesses not only hope to enable productivity but also attract and retain new talent.</p> </div> </div> <h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Modernization drives organization-wide benefits</h3> <div class="wpb_text_column wpb_content_element textlist-design" > <div class="wpb_wrapper"> <p>While investing in IT infrastructure initiatives are partially motivated for employee satisfaction and productivity, the benefits extend beyond the workforce. Enhanced infrastructure leads to measurable improvements to operational efficiency, including improved security (50%), reduced expenses (46%), and decreased downtime (37%).</p> </div> </div> <div class="vc_row wpb_row vc_inner vc_row-fluid vc_custom_1724991879686 vc_row-has-fill vc_row-o-equal-height vc_row-o-content-middle vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-4 vc_col-has-fill"><div class="vc_column-inner vc_custom_1724959922988"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img alt="S_ContentPage_Ai_50Percent image" decoding="async" width="200" height="200" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_50Percent.png' class="vc_single_image-img attachment-full" alt="" title="" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_50Percent.png 200w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_50Percent-150x150.png 150w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 200px" /></div> </figure> </div> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p style="text-align: center"><span style="font-size: 14pt"><strong>50% </strong>of businesses have seen security improvements</span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-4 vc_col-has-fill"><div class="vc_column-inner vc_custom_1724959910165"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img alt="S_ContentPage_Ai_46Percent image" decoding="async" width="200" height="200" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_46Percent.png' class="vc_single_image-img attachment-full" alt="" title="" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_46Percent.png 200w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_46Percent-150x150.png 150w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 200px" /></div> </figure> </div> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p style="text-align: center"><span style="font-size: 14pt"><strong>46% </strong>have reduced expenses<br /> <span style="color: #ffffff">_</span></span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-4 vc_col-has-fill"><div class="vc_column-inner vc_custom_1724959915213"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img alt="S_ContentPage_Ai_37Percent image" decoding="async" width="200" height="200" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_37Percent.png' class="vc_single_image-img attachment-full" alt="" title="" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_37Percent.png 200w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_37Percent-150x150.png 150w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 200px" /></div> </figure> </div> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p style="text-align: center"><span style="font-size: 14pt"><strong>37%</strong> have reduced downtime<br /> <span style="color: #ffffff">_</span><br /> </span></p> </div> </div> </div></div></div></div> <div class="wpb_text_column wpb_content_element textlist-design" > <div class="wpb_wrapper"> <p>New technologies are being adopted to help IT modernize and deliver on the promise of new work models. Cloud and edge solutions lend themselves to a decentralized infrastructure, but many organizations are also turning to hybrid cloud to right-size their infrastructure, increase reliability, and control costs. IT teams are complementing these investments with remote IT service management (ITSM) tools to better support remote workforces.</p> </div> </div> <div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <blockquote><p> <span style="color: #000080"><em>“While there is certainly spending in cloud and remote IT technologies, </em><em>further research from Aberdeen</em><em> also shows that many businesses are increasing their spend on on-premises server and storage technologies. Part of the drive towards hybrid cloud is the unexpected costs and complexities that come from an over-reliance on public cloud systems.” </em></span></p> <p><span style="color: #000080">– Jim Rapoza, VP & Principal Analyst, IT</span> </p></blockquote> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div><div class="vc_empty_space" style="height: 100px"><span class="vc_empty_space_inner"></span></div><h2 style="font-size: 40px;line-height: 35px;text-align: center;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" id="itservices">IT Services Statistics</h2><div class="vc_empty_space" style="height: 35px"><span class="vc_empty_space_inner"></span></div><h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Supporting employees with remote IT capabilities</h3> <div class="wpb_text_column wpb_content_element textlist-design" > <div class="wpb_wrapper"> <p>To manage a less centralized IT infrastructure, remote ITSM tools are critical. These management solutions offer a wide range of capabilities that help IT teams handle devices, networks, helpdesk, workflows, and more remotely. The portion of businesses with each capability currently implemented ranges from 32% to 52%, while another 36% to 47% plan to implement them.</p> </div> </div> <div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <h4 style="text-align: center"><span style="color: #000000"><span style="font-size: 24px">Businesses are Investing in Tech to Support Remote ITSM</span></span></h4> <h4 style="text-align: center">Remote IT Technology Adoption</h4> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element vc_custom_1725484262199"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="888" height="478" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/technology-stats-remote-it.png' class="vc_single_image-img attachment-full" alt="technology-stats-remote-it" title="technology-stats-remote-it" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/technology-stats-remote-it.png 888w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/technology-stats-remote-it-300x161.png 300w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/technology-stats-remote-it-768x413.png 768w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/technology-stats-remote-it-640x345.png 640w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 770px" /></div> </figure> </div> <h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Practices of "Best-in-Class" businesses</h3> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p>High-performing companies act as a model for how remote ITSM tools can be utilized. These companies, referred to as “Best-in-Class”, perform in the top 20% of businesses based on indicators like customer satisfaction, employee engagement, and productivity.</p> <p>Best-in-Class organizations are prioritizing greater control, visibility, and accessibility for remote ITSM to enable their success. In fact, 3 in 4 of these businesses have unified IT monitoring and management systems for all users and assets. Compared to all organizations, they are also 89% more likely to build IT workflows into remote technologies and 73% more likely to control access to company assets by all devices.</p> </div> </div> <div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <h4 style="text-align: center"><span style="font-size: 18pt;color: #000000">Greater Control, Visibility, and Accessibility for IT is Critical for Remote ITSM Success</span></h4> <p style="text-align: center"><span style="color: #333333">Best-in-Class Remote IT Technology Adoption</span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element vc_custom_1725484677875"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="912" height="303" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/IT-Tech-best-in-class-adoption-statistics.png' class="vc_single_image-img attachment-full" alt="IT-Tech-best-in-class-adoption-statistics" title="IT-Tech-best-in-class-adoption-statistics" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/IT-Tech-best-in-class-adoption-statistics.png 912w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/IT-Tech-best-in-class-adoption-statistics-300x100.png 300w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/IT-Tech-best-in-class-adoption-statistics-768x255.png 768w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/09/IT-Tech-best-in-class-adoption-statistics-640x213.png 640w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 770px" /></div> </figure> </div> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p>Investments don’t stop with traditional ITSM solutions; Best-in-Class businesses are also more likely to adopt new technology like wearable devices, AI, and VR to better support remote workers. These top performers are over twice as likely to leverage real-time video assistance and 40% more likely to use AI to enhance ITSM workflows.</p> </div> </div> <div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <blockquote><p> <span style="color: #000080"><em>“Best-in-Class organizations invest in ITSM strategies that put them ahead of their peers. They realize the importance of adopting remote IT technology and the implementation of key service technologies, and this leads them to realize improved results like greater customer satisfaction and improved productivity overall.”</em></span></p> <p><span style="color: #000080">– James Glagola, Senior Analyst, Research Data & Operations</span> </p></blockquote> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div><div class="vc_empty_space" style="height: 100px"><span class="vc_empty_space_inner"></span></div><h2 style="font-size: 40px;line-height: 35px;text-align: center;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" id="smallbusiness">Small Business AI Statistics</h2><div class="vc_empty_space" style="height: 35px"><span class="vc_empty_space_inner"></span></div><div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"><h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Bridging the gap in AI adoption</h3> <div class="wpb_text_column wpb_content_element textsemi-design" > <div class="wpb_wrapper"> <p>Small businesses are not necessarily disinterested in a formalized approach to AI. There is a desire for innovation and a wide swath of applications, but the obstacle for small businesses is the need for resources, complex infrastructure, and internal know-how. There are three focus areas that can help <a href='https://kenaninstitute.unc.edu/kenan-insight/artificial-intelligence-for-small-business-development-are-you-ready/'>small businesses</a> overcome these hurdles and move forward on their AI-readiness journey.</p> </div> </div> <h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >The path forward for small businesses</h3> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <p>While AI has promising potential in the workplace, small companies (100 employees or fewer) are overwhelmed by the expectation of AI’s involvement in everyday tasks. Forty-one percent of respondents at small companies view themselves as unprepared for this potential shift toward AI-based automation.</p> <p>There is a large disparity between the maturity of AI use and company size. While 26% of large and mid-sized companies have made dedicated investments in AI infrastructure, skill sets, and homegrown AI training models, only 5% of small companies have made similar investments. Meanwhile, 65% of small companies still use AI casually as an ad hoc solution, while mid-size and large organizations have moved past casual use.</p> </div> </div> <div class="vc_empty_space" style="height: 25px"><span class="vc_empty_space_inner"></span></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-4"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_left wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="450" height="450" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_BotMultitasking.png' class="vc_single_image-img attachment-full" alt="ai-bot-multitasking" title="" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_BotMultitasking.png 450w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_BotMultitasking-300x300.png 300w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_BotMultitasking-150x150.png 150w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 450px" /></div> </figure> </div> </div></div></div></div><div class="vc_row wpb_row vc_inner vc_row-fluid vc_column-gap-20 vc_row-o-equal-height vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-4 vc_col-has-fill"><div class="vc_column-inner vc_custom_1725491747019"><div class="wpb_wrapper"><h3 style="font-size: 25px;color: #ffffff;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:400;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Make it a priority</p> <p>___</h3> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p><span style="color: #ffffff">While IT modernization is often associated with large enterprises, 52% of small companies are in some stage of updating their infrastructure. Small businesses have numerous opportunities to update legacy systems, and AI readiness can be improved with an updated infrastructure.</span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-4 vc_col-has-fill"><div class="vc_column-inner vc_custom_1725491848347"><div class="wpb_wrapper"><h3 style="font-size: 25px;color: #ffffff;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:400;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Strengthen your data pipeline</p> <p>___</h3> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p><span style="color: #ffffff">Examining the data lifecycle, from collection through usage, is critical for companies building out AI-based capabilities. Sixty-five percent of small companies report that their ability to integrate data from multiple sources is only “basic” or “intermediate,” but enhancing clarity, consistency, and fluidity in their data value chain will help small companies advance in their AI journey.</span></p> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-4 vc_col-has-fill"><div class="vc_column-inner vc_custom_1725491903246"><div class="wpb_wrapper"><h3 style="font-size: 25px;color: #ffffff;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:400;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Map your customer-related AI use cases first<br /> ___</h3> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p><span style="color: #ffffff">While there are seemingly endless ways to deploy AI in a business setting, the rubber meets the road with practical line-of-business use cases. Small businesses are more likely to cite customer-related metrics when measuring productivity, and similarly, they lean toward customer use cases for the greatest impact.</span></p> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 35px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element" > <div class="wpb_wrapper"> <blockquote><p> <span style="color: #000080"><em>“Very few companies consider themselves amply staffed and richly funded enough to fully take advantage of AI, and small businesses are no exception. Limited resources, however, should not prevent the proverbial ‘axe sharpening’ that can position a company for future success as its investment of time and resources in AI starts to ramp up.”</em></span></p> <p><span style="color: #000080">– Mike Lock, Managing Director of Aberdeen</span> </p></blockquote> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div><div class="vc_empty_space" style="height: 100px"><span class="vc_empty_space_inner"></span></div><h2 style="font-size: 40px;line-height: 35px;text-align: center;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Conclusion</h2><div class="vc_empty_space" style="height: 35px"><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p>As businesses navigate the complexities of the modern workplace, the integration of AI and advancements in technology are pivotal. The ability to adapt to remote work demands, enhance cybersecurity measures, and leverage AI for improved customer experience and workforce management will define organizational success. By investing in innovative solutions and addressing key challenges, companies can position themselves for future growth and resilience.</p> </div> </div> <div class="vc_empty_space" style="height: 100px"><span class="vc_empty_space_inner"></span></div><h2 style="font-size: 40px;line-height: 35px;text-align: center;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" id="methodology">About This Report</h2><div class="vc_empty_space" style="height: 35px"><span class="vc_empty_space_inner"></span></div><h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Aberdeen Strategy & Research</h3> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p>Aberdeen Strategy & Research, a division of Spiceworks Ziff Davis, has over three decades of experience conducting independent, credible market research that helps illuminate market realities and inform business strategies. Our fact-based, unbiased, and outcome-centric research approach provides insights on technology, customer management, and business operations, to inspire critical thinking and ignite data-driven business actions. <a href='https://www.aberdeen.com/contact-us/'>Contact Us</a> for questions regarding this report or inquiries about our services.</p> </div> </div> <div class="vc_empty_space" id="methodology" style="height: 50px"><span class="vc_empty_space_inner"></span></div><h3 style="font-size: 25px;color: #160182;line-height: 30px;text-align: left;font-family:Montserrat;font-weight:700;font-style:normal" class="vc_custom_heading vc_do_custom_heading" >Research Methodology</h3> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p>In March of 2024, Aberdeen Strategy & Research conducted a global, 10-minute online survey among 304 business professionals involved in workforce and technology infrastructure decision-making. The respondent demographics span multiple regions, job titles, and company types.</p> </div> </div> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img alt="S_ContentPage_Ai_Research_Geo image" decoding="async" width="1050" height="570" src='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_Research_Geo.png' class="vc_single_image-img attachment-full" alt="" title="" srcset='https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_Research_Geo.png 1050w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_Research_Geo-300x163.png 300w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_Research_Geo-1024x556.png 1024w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_Research_Geo-768x417.png 768w, https://www.spiceworks.com/research/wp-content/uploads/sites/4/2024/08/S_ContentPage_Ai_Research_Geo-640x347.png 640w' sizes="(max-width: 639px) 98vw, (max-width: 1199px) 64vw, 770px" /></div> </figure> </div> <div class="wpb_text_column wpb_content_element textleft-design" > <div class="wpb_wrapper"> <p>This asset is the result of primary research performed by Aberdeen and represents the best analysis available at the time of publication. 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class="reveal" id="reg-success" data-reveal> <div class="row"> <div class="small-12 medium-8 large-10 medium-push-2 large-push-1 columns"> <p><strong>Almost done! Check your inbox…</strong></p> <p> We’ve sent you an email. Just click on the link from the email and you’ll be less than a minute away from experiencing the Spiceworks community!</p> <p> If you don't receive the email, please check your spam folder or <a href="//community.spiceworks.com/marketer/verifications/new?email=" target="_blank">have us send it again</a>. </p> </div> </div> <button class="close-button" data-close aria-label="Close reveal" type="button"> <span aria-hidden="true">×</span> </button> </div> <div class="reveal" id="password-reset-modal" data-reveal> <h3 class="text-center sidepad-1">Reset your Spiceworks Account password.</h3> <div class="row"> <div class="small-12 medium-8 large-10 medium-push-2 large-push-1 columns">  <a class="button orange expanded" href="https://accounts.spiceworks.com/users/reset_password_request?success=https:https://www.spiceworks.com/research/ai-future-workplace-report"> Reset Password </a> <p class="text-center"> Not a member? <a data-open="sign-up-modal">Join Now</a> </p> </div> </div> <button class="close-button" data-close aria-label="Close reveal" type="button"> <span aria-hidden="true">×</span> </button> </div> <div class="reveal custom-marketo-modal" id="contact" data-reveal data-deep-link="true"> <div class="row"> <div class="small-12 medium-8 large-10 medium-push-2 large-push-1 sidepad-1"> <h3 class="text-center mkto-form__title" id="custom-marketo-modal__title">Learn how you can reach millions of IT pros.</h3> <div id="custom-marketo-modal__form"> <form id="" novalidate="novalidate" class="mktoForm mktoHasWidth mktoLayoutAbove" style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51);"></form> </div> </div> </div> <div class="row expand" id="custom-marketo-modal__phone"> <hr> <div class="small-12 columns"> <p><strong>North America and worldwide inquiries:</strong> +1 877.319.9304</p> <p class="marbot-0"><strong>EMEA inquiries:</strong> +44 203 976 7800</p> </div> </div> <div class="row expand" id="custom-marketo-modal__support"> <hr> <div class="small-12 columns"> <p class="marbot-0"><strong>IT pro with questions about Spiceworks?</strong> <a href="//community.spiceworks.com/support" title="Contact Support">Contact Support</a></p> </div> </div> <button class="close-button" data-close aria-label="Close reveal" type="button"> <span aria-hidden="true">×</span> </button> </div> <div class="reveal" id="contact-sales" data-reveal data-deep-link="true"> <div class="row"> <div class="small-12 medium-8 large-10 medium-push-2 large-push-1 sidepad-1"> <h3 class="text-center mkto-form__title" id="contact-sales_text">Learn how you can reach millions of IT pros.</h3>  <form id="mktoForm_1252" novalidate="novalidate" class="mktoForm mktoHasWidth mktoLayoutAbove" style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51);"> </form> </div> </div> <div class="row expand"> <hr> <div class="small-12 columns"> <p><strong>North America and worldwide inquiries:</strong> +1 877.319.9304</p> <p class="marbot-0"><strong>EMEA inquiries:</strong> +44 203 976 7800</p> </div> </div> <div class="row expand"> <hr> <div class="small-12 columns"> <p class="marbot-0"><strong>IT pro with questions about Spiceworks?</strong> <a href="//community.spiceworks.com/support" title="Contact Support">Contact Support</a></p> </div> </div> <button class="close-button" data-close aria-label="Close reveal" type="button"> <span aria-hidden="true">×</span> </button> </div> <div class="reveal" id="request-demo-modal" data-reveal> <h3 class="text-center"></h3> <div class="row"> <div class="small-12 medium-8 large-10 medium-push-2 large-push-1 columns"> <h3 class="text-center sidepad-1">Learn how you can reach millions of IT pros.</h3>  <form id="mktoForm_1515" novalidate="novalidate" class="mktoForm mktoHasWidth mktoLayoutAbove" style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51);"> </form>  </div> </div> <div class="row expand"> <hr> <div class="small-12 columns"> <p><strong>North America and worldwide inquiries:</strong> +1 877.319.9304</p> <p class="marbot-0"><strong>EMEA inquiries:</strong> +44 203 976 7800</p> </div> </div> <div class="row expand"> <hr> <div class="small-12 columns"> <p class="marbot-0"><strong>IT pro with questions about Spiceworks?</strong> <a href="//community.spiceworks.com/support" title="Contact Support">Contact Support</a></p> </div> </div> <button class="close-button" data-close aria-label="Close reveal" type="button"> <span aria-hidden="true">×</span> </button> </div> <div class="reveal" id="market-research-sales-modal" data-reveal data-animation-in="fade-in" data-animation-out="fade-out"> <h3 class="text-center sidepad-1"></h3> <div class="row"> <div class="small-12 medium-8 large-10 medium-push-2 large-push-1 columns"> <h3 class="text-center sidepad-1">Want to get direct insight from IT decision makers?</h3> <form id="mktoForm_1414" novalidate="novalidate" class="mktoForm mktoHasWidth mktoLayoutAbove" style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51);"> </form> </div> </div> <div class="row expand"> <hr> <div class="small-12 columns"> <p><strong>North America and worldwide inquiries:</strong> +1 877.319.9304</p> </div> </div> <button class="close-button" data-close aria-label="Close reveal" type="button"> <span aria-hidden="true">×</span> </button> </div> <div class="reveal" id="marketing-product-modal" data-reveal data-animation-in="fade-in" data-animation-out="fade-out"> <h3 class="text-center sidepad-1"></h3> <div class="row"> <div class="small-12 medium-8 large-10 medium-push-2 large-push-1 columns"> <h3 class="text-center sidepad-1">Deliver content IT buyers love.</h3> <form id="mktoForm_1535" novalidate="novalidate" class="mktoForm mktoHasWidth mktoLayoutAbove" style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51);"> </form> </div> </div> <div class="row expand"> <hr> <div class="small-12 columns"> <p><strong>North America and worldwide inquiries:</strong> +1 877.319.9304</p> </div> </div> <button class="close-button" data-close aria-label="Close reveal" type="button"> <span aria-hidden="true">×</span> </button> </div> <div class="reveal" id="request-vendor-page-modal" data-reveal data-animation-in="fade-in" data-animation-out="fade-out"> <h3 class="text-center sidepad-1"></h3> <div class="row"> <div class="small-12 medium-8 large-10 medium-push-2 large-push-1 columns"> <h3 class="text-center sidepad-1">Get your free Spiceworks Vendor Page.</h3> <form id="mktoForm_1564" style="font-family: Helvetica, Arial, sans-serif; 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Shoot us an email: <a href="mailto:partner_support@spiceworks.com?Subject=Free%20Spiceworks%20Vendor%20Page">partner_support@spiceworks.com</a></p> </div> </div> <button class="close-button" data-close aria-label="Close reveal" type="button"> <span aria-hidden="true">×</span> </button> </div> <div class="reveal" id="form-submit-success" data-reveal data-animation-in="fade-in" data-animation-out="fade-out"> <h3 class="text-center sidepad-1"></h3> <div class="row"> <div class="small-12 medium-8 large-10 medium-push-2 large-push-1 columns"> <h3 class="text-center response-title sidepad-1"></h3> <p class="response-body"></p> </div> </div> <button class="close-button" data-close aria-label="Close reveal" type="button"> <span aria-hidden="true">×</span> </button> </div> <script> (function($) { if("MktoForms2" in window){ MktoForms2.loadForm("//app-abq.marketo.com", "989-NIR-811", 1564, function(form){ form.onSuccess(function(values, followUpUrl){ ga('send', 'event', 'Marketo Forms', 'Completed', 'Request Vendor Page Modal'); $('#request-vendor-page-modal').foundation('close'); $('.response-title').text('Congrats! 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