CINXE.COM
Cardknox Status - Incident History
<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"> <channel> <title>Cardknox Status - Incident History</title> <link>https://status.cardknox.com</link> <description>Statuspage</description> <pubDate>Fri, 21 Feb 2025 19:15:57 -0500</pubDate> <item> <title>Transaction Processing Issues</title> <description> <p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>23:24</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>19:47</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>19:46</var> EST</small><br><strong>Update</strong> - All services have been fully restored and are operating normally. We will continue to monitor performance to ensure ongoing stability.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>18:07</var> EST</small><br><strong>Monitoring</strong> - Transaction processing has been restored though we are still seeing intermittent issues. Our Reporting API is still down.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>17:36</var> EST</small><br><strong>Identified</strong> - Our engineers are working on the issue and we hope to have this resolved shortly.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>16:07</var> EST</small><br><strong>Investigating</strong> - We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.</p> </description> <pubDate>Thu, 19 Dec 2024 23:24:45 -0500</pubDate> <link>https://status.cardknox.com/incidents/7nkjx2h7ythk</link> <guid>https://status.cardknox.com/incidents/7nkjx2h7ythk</guid> </item> <item> <title>EBT Transaction Processing Issues</title> <description> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>21:42</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved by SNAP.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>18:31</var> EST</small><br><strong>Identified</strong> - We are receiving reports of transaction processing errors on EBT. These errors are originating with the SNAP EBT system. We will update as more information becomes available.</p> </description> <pubDate>Wed, 04 Dec 2024 21:42:38 -0500</pubDate> <link>https://status.cardknox.com/incidents/mf4d77l6qlz2</link> <guid>https://status.cardknox.com/incidents/mf4d77l6qlz2</guid> </item> <item> <title>Elavon/Converge Service Degradation</title> <description> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>15:29</var> EDT</small><br><strong>Resolved</strong> - Elavon has advised that they have resolved the issue.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>14:32</var> EDT</small><br><strong>Investigating</strong> - Elavon is currently experiencing a service degradation affecting Converge transaction processing. They are aware of the issue and are working on a resolution.</p> </description> <pubDate>Tue, 08 Oct 2024 15:29:24 -0400</pubDate> <link>https://status.cardknox.com/incidents/3ghvdgwnyhx0</link> <guid>https://status.cardknox.com/incidents/3ghvdgwnyhx0</guid> </item> <item> <title>AWS outage affecting some services</title> <description> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>16:40</var> EDT</small><br><strong>Resolved</strong> - AWS has advised that they have resolved the issue. All systems are running normally.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>15:58</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>15:52</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports that an Amazon Web Services (AWS) outage may be affecting some Cardknox services. We will update as more information becomes available.</p> </description> <pubDate>Mon, 07 Oct 2024 16:40:39 -0400</pubDate> <link>https://status.cardknox.com/incidents/t1j9dpk2nwgc</link> <guid>https://status.cardknox.com/incidents/t1j9dpk2nwgc</guid> </item> <item> <title>EBT Transaction Failures</title> <description> <p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>15:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>13:30</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>10:05</var> EDT</small><br><strong>Identified</strong> - We are currently receiving reports of SNAP/EBT transaction failures in New York. We have confirmed that these issues are originating at SNAP/EBT and that all Cardknox systems are functioning normally. We will provide updates as more information becomes available.</p> </description> <pubDate>Thu, 15 Aug 2024 15:06:12 -0400</pubDate> <link>https://status.cardknox.com/incidents/h9fbwks4bspl</link> <guid>https://status.cardknox.com/incidents/h9fbwks4bspl</guid> </item> <item> <title>EBT Transaction Failures</title> <description> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>09:51</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>12:35</var> EDT</small><br><strong>Identified</strong> - We are currently receiving reports of SNAP/EBT transaction failures. We have confirmed that these issues are originating at SNAP/EBT and that all Cardknox systems are functioning normally. We will provide updates as more information becomes available.</p> </description> <pubDate>Fri, 02 Aug 2024 09:51:36 -0400</pubDate> <link>https://status.cardknox.com/incidents/jv4k0jl55z7y</link> <guid>https://status.cardknox.com/incidents/jv4k0jl55z7y</guid> </item> <item> <title>Global CrowdStrike Outage</title> <description> <p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>16:17</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>09:40</var> EDT</small><br><strong>Monitoring</strong> - CrowdStrike, a global cybersecurity company, is experiencing an outage. While all Cardknox systems remain fully operational at this time, some ancillary systems such as our phone system are being impacted. If you are having trouble reaching us by phone, we encourage you to email our Support teams directly.</p> </description> <pubDate>Fri, 19 Jul 2024 16:17:39 -0400</pubDate> <link>https://status.cardknox.com/incidents/mffz3p3lxq2d</link> <guid>https://status.cardknox.com/incidents/mffz3p3lxq2d</guid> </item> <item> <title>Profit Stars (ACH) Processing Interruption</title> <description> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Identified</strong> - Profit Stars has notified us that they are currently experiencing intermittent connectivity issues which is affecting ACH processing. We will update as more information becomes available.</p> </description> <pubDate>Mon, 03 Jun 2024 09:53:22 -0400</pubDate> <link>https://status.cardknox.com/incidents/ngftjwk3dn5k</link> <guid>https://status.cardknox.com/incidents/ngftjwk3dn5k</guid> </item> <item> <title>Fidelipay.com DNS issues</title> <description> <p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>10:22</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue that is preventing users from accessing the Fidelipay Portal (secure.fidelipay.com) as well as API transactions being processed via fidelipay.com endpoints. We are urgently working on resolving this issue. Until service is restored, users can access their Fidelipay Portal by navigating to https://secure.usaepay.com/login and logging in with their Fidelipay credentials.</p> </description> <pubDate>Wed, 17 Apr 2024 13:23:55 -0400</pubDate> <link>https://status.cardknox.com/incidents/d62pqrrr06lt</link> <guid>https://status.cardknox.com/incidents/d62pqrrr06lt</guid> </item> <item> <title>Conduent EBT/eWIC Transaction Processing Issues</title> <description> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>14:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>11:58</var> EDT</small><br><strong>Identified</strong> - Fiserv has notified us of intermittent processing issues on Conduent affecting eWIC transactions. Cardknox systems are fully operational. We will update this page as more information becomes available.</p> </description> <pubDate>Mon, 01 Apr 2024 14:40:46 -0400</pubDate> <link>https://status.cardknox.com/incidents/9kc2p21sxjhr</link> <guid>https://status.cardknox.com/incidents/9kc2p21sxjhr</guid> </item> <item> <title>Transaction Processing Issues</title> <description> <p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:44</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>11:28</var> EST</small><br><strong>Update</strong> - There are very small subset of our Merchants that are still experiencing processing issues due to yesterday's DNS outage. We have seen some affected Merchants resolve the issue by flushing their DNS cache. If you are still experiencing issues, you may wish to discuss this option with your IT team.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:30</var> EST</small><br><strong>Monitoring</strong> - It appears that the transaction processing issues are due to a widespread issue affecting multiple Internet Service Providers. Cardknox infrastructure is performing normally.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:15</var> EST</small><br><strong>Investigating</strong> - We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.</p> </description> <pubDate>Sun, 10 Mar 2024 15:44:09 -0400</pubDate> <link>https://status.cardknox.com/incidents/gg0ftpcn60z8</link> <guid>https://status.cardknox.com/incidents/gg0ftpcn60z8</guid> </item> <item> <title>EBT Transaction Processing Issuess</title> <description> <p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>16:14</var> EST</small><br><strong>Resolved</strong> - Transactions are now processing at normal approval levels. This is incident is now considered resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>15:24</var> EST</small><br><strong>Investigating</strong> - We are receiving reports of processing errors on EBT transactions. We will update as more information becomes available.</p> </description> <pubDate>Mon, 19 Feb 2024 16:14:02 -0500</pubDate> <link>https://status.cardknox.com/incidents/88fdktp716c6</link> <guid>https://status.cardknox.com/incidents/88fdktp716c6</guid> </item> <item> <title>Fiserv Delayed Funding</title> <description> <p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>19:21</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>10:45</var> EST</small><br><strong>Monitoring</strong> - Fiserv has completed data validation and recovery efforts for the subset of merchants who were not funded on Friday to settle the batches. Merchants will see deposits for transactions submitted 02/01 on Monday, 02/05.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>12:34</var> EST</small><br><strong>Update</strong> - Fiserv has advised that affected batches will be funded in their next funding cycle.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:08</var> EST</small><br><strong>Identified</strong> - Fiserv has provided the following communication:<br /><br />"Fiserv has identified a technical issue that has resulted in an unexpected change to the funding limits of certain accounts. Technical teams are responding to correct the limits and release the funds with the expectation that any impacted merchants will be funded in the funding cycle this evening."</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>09:23</var> EST</small><br><strong>Investigating</strong> - A small subset of our merchants may be experiencing a delay in batch settlement. This may cause funding to be delayed. We are investigating and will update once we have additional information.</p> </description> <pubDate>Sat, 10 Feb 2024 19:21:52 -0500</pubDate> <link>https://status.cardknox.com/incidents/tdgstlkwh5d0</link> <guid>https://status.cardknox.com/incidents/tdgstlkwh5d0</guid> </item> <item> <title>EBT Transaction Processing Issues</title> <description> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>09:54</var> EST</small><br><strong>Resolved</strong> - This incident is resolved.</p><p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>21:02</var> EST</small><br><strong>Investigating</strong> - We are receiving reports of intermittent transaction processing errors for EBT. We will update as more information becomes available.</p> </description> <pubDate>Mon, 01 Jan 2024 09:54:24 -0500</pubDate> <link>https://status.cardknox.com/incidents/z2141lw0lhhh</link> <guid>https://status.cardknox.com/incidents/z2141lw0lhhh</guid> </item> <item> <title>USAePay Delayed Batch Settlement</title> <description> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:16</var> EST</small><br><strong>Resolved</strong> - USAePay has advised us that, due to technical issues on their platform, a number of batches did not settle yesterday. This may cause funding to be delayed for affected Merchants. Any affected batches will be settled with a delay of 24 hours.</p> </description> <pubDate>Wed, 06 Dec 2023 11:16:06 -0500</pubDate> <link>https://status.cardknox.com/incidents/3ll6sv2cbd5t</link> <guid>https://status.cardknox.com/incidents/3ll6sv2cbd5t</guid> </item> <item> <title>Transaction Processing Issues on Merchant Portal</title> <description> <p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>20:57</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>16:39</var> EST</small><br><strong>Monitoring</strong> - Our engineering team has identified the issue to be caused by a 3rd party Web filter. If you are still having trouble, please reach out to your filter provider so they can assist.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>12:11</var> EST</small><br><strong>Investigating</strong> - We are receiving reports of the Merchant Portal displaying an error to some users when attempting to process transactions. We will update as more information becomes available.</p> </description> <pubDate>Mon, 27 Nov 2023 20:57:04 -0500</pubDate> <link>https://status.cardknox.com/incidents/fttfbyt71pj2</link> <guid>https://status.cardknox.com/incidents/fttfbyt71pj2</guid> </item> <item> <title>Batch Summary Delay</title> <description> <p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>11:29</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>11:21</var> EST</small><br><strong>Identified</strong> - We have identified an issue that prevented some batch summary and ACH email reports from being sent out. Funding will not be delayed as a result. We have resolved the issue and the reports have been sent.</p> </description> <pubDate>Sun, 26 Nov 2023 11:29:31 -0500</pubDate> <link>https://status.cardknox.com/incidents/9htwx9n3ztnn</link> <guid>https://status.cardknox.com/incidents/9htwx9n3ztnn</guid> </item> <item> <title>EBT Transaction Processing Issues</title> <description> <p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>13:45</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:23</var> EDT</small><br><strong>Monitoring</strong> - We have identified and resolved the issue that was preventing some EBT transactions from processing successfully. We will continue to monitor transaction processing.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:08</var> EDT</small><br><strong>Investigating</strong> - We are receiving reports of intermittent EBT transaction processing errors on specific FISERV platforms. We will update as more information becomes available.</p> </description> <pubDate>Wed, 20 Sep 2023 13:45:01 -0400</pubDate> <link>https://status.cardknox.com/incidents/10gtcldr2knc</link> <guid>https://status.cardknox.com/incidents/10gtcldr2knc</guid> </item> <item> <title>ProfitStars ACH Transaction Processing Issues</title> <description> <p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>00:06</var> EDT</small><br><strong>Investigating</strong> - We are receiving reports of ACH transactions failing on the ProfitStars platform. We will update as more information becomes available.</p> </description> <pubDate>Sun, 10 Sep 2023 10:10:18 -0400</pubDate> <link>https://status.cardknox.com/incidents/467n85qzwq8j</link> <guid>https://status.cardknox.com/incidents/467n85qzwq8j</guid> </item> <item> <title>ProfitStars ACH Transaction Processing Issues</title> <description> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>19:31</var> EDT</small><br><strong>Resolved</strong> - ProfitStars has advised that they have resolved the issue. This incident is now closed.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>18:32</var> EDT</small><br><strong>Identified</strong> - ProfitStars has confirmed that they are experiencing technical issues that are causing intermittent transaction failures. Their technical teams are actively working on resolving the issues.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>18:24</var> EDT</small><br><strong>Investigating</strong> - We are receiving reports of ACH transactions failing on the ProfitStars platform. We will update as more information becomes available.</p> </description> <pubDate>Tue, 05 Sep 2023 19:31:00 -0400</pubDate> <link>https://status.cardknox.com/incidents/7bccj6qhjpw3</link> <guid>https://status.cardknox.com/incidents/7bccj6qhjpw3</guid> </item> <item> <title>Fiserv Transaction Processing Issues</title> <description> <p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>14:34</var> EDT</small><br><strong>Resolved</strong> - Transaction approval rates have returned to normal. This incident is resolved.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>11:23</var> EDT</small><br><strong>Investigating</strong> - We are receiving reports of intermittent transaction processing errors on multiple Fiserv platforms. We will update as more information becomes available.</p> </description> <pubDate>Sun, 20 Aug 2023 14:34:24 -0400</pubDate> <link>https://status.cardknox.com/incidents/krrrnr1tm2ng</link> <guid>https://status.cardknox.com/incidents/krrrnr1tm2ng</guid> </item> <item> <title>Batch Summary Delay</title> <description> <p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>16:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Monitoring</strong> - The issue has been identified and resolved. Delayed emails will be sent out over the next couple of hours.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Investigating</strong> - We have identified an issue that is preventing some batch summary and ACH email reports from being sent out. Funding will not be delayed as a result. We are working on resolving this issue and will update this page once the reports have been sent.</p> </description> <pubDate>Wed, 16 Aug 2023 16:02:42 -0400</pubDate> <link>https://status.cardknox.com/incidents/0hrqhcm4zgxt</link> <guid>https://status.cardknox.com/incidents/0hrqhcm4zgxt</guid> </item> <item> <title>Transaction Processing Issues</title> <description> <p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>23:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>19:35</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>19:32</var> EDT</small><br><strong>Investigating</strong> - We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.</p> </description> <pubDate>Wed, 14 Jun 2023 23:05:38 -0400</pubDate> <link>https://status.cardknox.com/incidents/x9yx4csxw7gm</link> <guid>https://status.cardknox.com/incidents/x9yx4csxw7gm</guid> </item> <item> <title>Fiserv North Funding Delay</title> <description> <p><small>May <var data-var='date'>11</var>, <var data-var='time'>16:38</var> EDT</small><br><strong>Resolved</strong> - Fiserv has notified us that any delayed funding will be funded with tonight's funding cycle. This incident is now considered resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>13:13</var> EDT</small><br><strong>Monitoring</strong> - Fiserv has released the following statement:<br /><br />Fiserv experienced an issue settling a small subset of transactions yesterday, 05/10/2023, for clients using our North front end host data capture protocol. This will result in a full or partial delay in funding and reporting for those items. Recovery activities are in process to complete transaction processing on those items.<br /><br />There was no impact on authorizations.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Identified</strong> - We are receiving reports of a funding delay for Merchants processing on the Fiserv North platform. We have reached out to Fiserv and will update here once we receive more information.</p> </description> <pubDate>Thu, 11 May 2023 16:38:03 -0400</pubDate> <link>https://status.cardknox.com/incidents/fny7cpvwb696</link> <guid>https://status.cardknox.com/incidents/fny7cpvwb696</guid> </item> <item> <title>eWIC Transaction Processing Issues</title> <description> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>08:39</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>17:01</var> EDT</small><br><strong>Monitoring</strong> - We are still seeing eWIC transactions intermittently fail. We will update as any more information becomes available.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Identified</strong> - We are receiving reports of intermittent transaction processing errors when attempting to process eWIC transactions. We have not yet received any notification from the eWIC processors regarding any incident on their end but we will update as more information becomes available.</p> </description> <pubDate>Tue, 02 May 2023 08:39:23 -0400</pubDate> <link>https://status.cardknox.com/incidents/f4p3rz9nq0tl</link> <guid>https://status.cardknox.com/incidents/f4p3rz9nq0tl</guid> </item> </channel> </rss>