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class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Home Theatre & Soundbars"> Home Theatre & Soundbars </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/blu-ray-disc-dvd-players" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Blu-ray Disc™ & DVD Players"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/VandS_blu-ray_BDP-S6700_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Blu-ray Disc™ & DVD Players"> Blu-ray Disc™ & DVD Players </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a 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data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Audio">Audio</button> <div class="GlobalHeaderNavi__NavProducts" id="headerCategory-1"> <ul class="GlobalHeaderNavi__NavProductList"> <li class="GlobalHeaderNavi__NavProductListHeader"> <button type="button" class="GlobalHeaderNavi__NavProductsHeader js-datalayer-action-event" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Audio">Audio</button> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/headphones" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Headphones"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/Headphones-category-icon-20221202?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Headphones"> Headphones </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/walkman" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Portable Audio Player"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/VandS_portable_audio_NW-ZX500_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Portable Audio Player"> Portable Audio Player </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/high-resolution-audio" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="High-Resolution audio"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/VandS_high-resolution-audio_TA-ZH1ES_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="High-Resolution audio"> High-Resolution audio </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/wireless-speakers" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Wireless speakers"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="/content/dam/sony/contents/global/common/all-products/v-s/wireless-speakers/XG2_standard_main_003_rev2.png"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Wireless speakers"> Wireless speakers </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/audio-systems" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Audio Systems"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/VandS-audio-systems_PS-LX310BT_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Audio Systems"> Audio Systems </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/digital-voice-recorders" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Digital Voice Recorders"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/VandS_digital-recorders_ICD-UX570_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Digital Voice Recorders"> Digital Voice Recorders </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/home-theatre-sound-bars" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Home Theatre & Soundbars"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/HT-SB-category-icon-20221202?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Home Theatre & Soundbars"> Home Theatre & Soundbars </div> </a> </li> </ul> </div> </li> <li class="GlobalHeaderNavi__NavLv2Item"> <button type="button" class="GlobalHeaderNavi__NavLv2Label GlobalHeaderNavi__NavLv1Link js-datalayer-action-event" aria-controls="headerCategory-2" data-marketingvariable-search-term="Gaming Gear" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Gaming Gear">Gaming Gear</button> <div class="GlobalHeaderNavi__NavProducts" id="headerCategory-2"> <ul class="GlobalHeaderNavi__NavProductList"> <li class="GlobalHeaderNavi__NavProductListHeader"> <button type="button" class="GlobalHeaderNavi__NavProductsHeader js-datalayer-action-event" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Gaming Gear">Gaming Gear</button> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/gaming-gear" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Gaming Gears"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/Gaming_gear_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Gaming Gears"> Gaming Gears </div> </a> </li> </ul> </div> </li> <li class="GlobalHeaderNavi__NavLv2Item"> <button type="button" class="GlobalHeaderNavi__NavLv2Label GlobalHeaderNavi__NavLv1Link js-datalayer-action-event" aria-controls="headerCategory-3" data-marketingvariable-search-term="Cameras" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Cameras">Cameras</button> <div class="GlobalHeaderNavi__NavProducts" id="headerCategory-3"> <ul class="GlobalHeaderNavi__NavProductList"> <li class="GlobalHeaderNavi__NavProductListHeader"> <button type="button" class="GlobalHeaderNavi__NavProductsHeader js-datalayer-action-event" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Cameras">Cameras</button> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/interchangeable-lens-cameras" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Interchangeable Lens Cameras"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/DI_Interchangeable-lens%20Cameras_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Interchangeable Lens Cameras"> Interchangeable Lens Cameras </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/lenses" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Lenses"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/DI_Lenses-SDK_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Lenses"> Lenses </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/compact-cameras" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Compact Cameras"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/DI_Compact%20Cameras_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Compact Cameras"> Compact Cameras </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/vlog-cameras" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global 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src="https://sony.scene7.com/is/image/sonyglobalsolutions/DI_Handycam-Camcorders_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Handycam® Camcorders"> Handycam® Camcorders </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/electronics/cinema-line" tabindex="0" role="link" target="_blank" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Cinema Line Cameras"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/DI_cinema-line-cameras_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Cinema Line Cameras"> Cinema Line Cameras </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/camera-accessories" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Camera Accessories"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="https://sony.scene7.com/is/image/sonyglobalsolutions/DI_camera-accessories_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Camera Accessories"> Camera Accessories </div> </a> </li> </ul> </div> </li> <li class="GlobalHeaderNavi__NavLv2Item"> <button type="button" class="GlobalHeaderNavi__NavLv2Label GlobalHeaderNavi__NavLv1Link js-datalayer-action-event" aria-controls="headerCategory-4" data-marketingvariable-search-term="Cloud Service" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Cloud Service">Cloud Service</button> <div class="GlobalHeaderNavi__NavProducts" id="headerCategory-4"> <ul class="GlobalHeaderNavi__NavProductList"> <li class="GlobalHeaderNavi__NavProductListHeader"> <button type="button" class="GlobalHeaderNavi__NavProductsHeader js-datalayer-action-event" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Cloud Service">Cloud Service</button> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/electronics/creators-cloud" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global 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src="https://sony.scene7.com/is/image/sonyglobalsolutions/DI_camera-remote-SDK_756x756?$S7Product$&fmt=png-alpha"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Camera Remote SDK"> Camera Remote SDK </div> </a> </li> </ul> </div> </li> <li class="GlobalHeaderNavi__NavLv2Item"> <button type="button" class="GlobalHeaderNavi__NavLv2Label GlobalHeaderNavi__NavLv1Link js-datalayer-action-event" aria-controls="headerCategory-5" data-marketingvariable-search-term="Car Audio" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Car Audio">Car Audio</button> <div class="GlobalHeaderNavi__NavProducts" id="headerCategory-5"> <ul class="GlobalHeaderNavi__NavProductList"> <li class="GlobalHeaderNavi__NavProductListHeader"> <button type="button" class="GlobalHeaderNavi__NavProductsHeader js-datalayer-action-event" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Car Audio">Car Audio</button> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/car-audio" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Car Audio"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="/content/dam/sony/contents/global/common/all-products/v-s/car-audio/CarAudio_Category_Icon_UPDATED-20240222-132648.png"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Car Audio"> Car Audio </div> </a> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/electronics/car-marine/oem-audio" tabindex="0" role="link" target="_parent" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="navigation-click" class="js-datalayer-action-event" data-actionable-item-value="Automotive OEM Branded Audio"> <div class="GlobalHeaderNavi__NavProductImage"> <img src="/content/dam/sony/contents/global/common/global-header/v-s/car-audio/Automotive_OEM_Branded-Audio-VandS_car-audio_756x756.png"/> </div> <div class="GlobalHeaderNavi__NavProductLabel" data-marketingvariable-search-result-category="Automotive OEM Branded Audio"> Automotive OEM Branded Audio </div> </a> </li> </ul> </div> </li> <li class="GlobalHeaderNavi__NavLv2Item"> <button type="button" class="GlobalHeaderNavi__NavLv2Label GlobalHeaderNavi__NavLv1Link js-datalayer-action-event" aria-controls="headerCategory-6" data-marketingvariable-search-term="Media, Storage & Cables" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Media, Storage & Cables">Media, Storage & Cables</button> <div class="GlobalHeaderNavi__NavProducts" id="headerCategory-6"> <ul class="GlobalHeaderNavi__NavProductList"> <li class="GlobalHeaderNavi__NavProductListHeader"> <button type="button" class="GlobalHeaderNavi__NavProductsHeader js-datalayer-action-event" data-interaction-componenttype="global_header" data-interaction-componentid="global_header-Global header--root_globalheader_copy_co" data-interactiontype="in-page-click" data-actionable-item-value="Media, Storage & Cables">Media, Storage & Cables</button> </li> <li class="GlobalHeaderNavi__NavProductItem"> <a href="https://www.sony.co.in/memory-cards-storage-cables" tabindex="0" role="link" target="_parent" 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damaged or data may not be recorded correctly on the card when shooting movies using a camera* compatible with listed video speed class.<br> * The camera compatible with video speed class V60\/V90 etc. as recommended recording media<br><br>To address this issue we are implementing a free replacement program for affected SD memory cards.<br><br>We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.<\/p>\n\n<p>*As a result of the ongoing COVID-19 situation, some of our services may be impacted. While we will try to minimise this, delays may occur. We seek your kind understanding during this challenging period.<\/p>\n\n<p><strong>[Applicable Models]<\/strong><br> “SF-M series” Memory Cards<\/p>\n\n<ul><li>SF-M64 **<\/li><li>SF-M128 **<\/li><li>SF-M256 **<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPw1QAE\"><\/p>\n\n<p>** Applicable cards can be identified only by the presence of “V60”, “R:277MB\/s” and “W:150MB\/s” on the card frontside.<br><br> “SF-M series TOUGH specification” Memory Cards<\/p>\n\n<ul><li>SF-M64T<\/li><li>SF-M128T<\/li><li>SF-M256T<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPw6QAE\"><\/p>\n\n<p>“SF-G series TOUGH specification” Memory Cards<\/p>\n\n<ul><li>SF-G32T<\/li><li>SF-G64T<\/li><li>SF-G128T<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwBQAU\"><\/p>\n\n<p><strong>[How to identify affected SD Memory Cards]<\/strong><br><strong>SF-M series: <\/strong><br>Applicable cards can be identified by the presence of “R:277MB\/s and W:150MB\/s” (V60) on the card frontside. To check whether your card is affected, look for a star mark at the lower left corner on the back of the card.<br>If your card has <u>NO<\/u> star mark, your card <u><strong>is affected<\/strong><\/u> by this issue.<\/p>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwGQAU\"><\/p>\n\n<p><strong>SF-M series TOUGH specification: <\/strong><br>To check whether your card is affected, look for a star mark on the lower left corner at the back of the card.<br>If your card has <u>NO<\/u> star mark, your card <u><strong>is affected<\/strong><\/u> by this issue.<br><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwLQAU\"><\/p>\n\n<p><strong>SF-G series TOUGH specification: <\/strong><br>To check whether your card is affected, look for a star mark and an alphanumeric at the lower corner on the back of the card.<br>If your card has <u>NO<\/u> star mark and has an alphanumeric beginning with “TV”, your card i<u><strong>s affected<\/strong><\/u> by this issue.<br>(If your card has an alphanumeric beginning with “TR” or "DV" (updated on 25th Mar 2021), or has a star * mark, your card is not affected by this issue.)<\/p>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwQQAU\"><br><strong>[Resolution]<\/strong><br>We are offering free replacements for affected SD memory cards from 11 June 2020 until 31 March 2024 (updated on March 28, 2023).<\/p>\n\n<p>If you have an affected SD memory card, please call us on 1800-103-7799 for replacement.<\/p>\n\n<p><strong>IMPORTANT: We cannot transfer the contents from your affected SD memory card to the replacement card. 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value=\"https:\/\/www.sony.co.in\/electronics\/support\/articles\/00199066?accessLevel=cc-agent\">Android Nougat Interactive TV Guide<\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony.co.in\/electronics\/support\/articles\/00226437?accessLevel=cc-agent\">2019 Sony Smart TV Interactive Guide<\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony.co.in\/electronics\/support\/articles\/00202290?accessLevel=cc-agent\">2018 Sony Smart TV Interactive Guide<\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony.co.in\/electronics\/support\/articles\/00141975?accessLevel=cc-agent\">TV - Software update information<\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony.co.in\/electronics\/support\/articles\/00204483?accessLevel=cc-agent\">Headphone Triage Guide<\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony.co.in\/electronics\/support\/articles\/00223961?accessLevel=cc-agent\">Soundbar Triage Guide<\/option>\n\t\t\t\t\t<option 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value=\"https:\/\/www.sony-asia.com\/electronics\/support\/res\/manuals\/4748\/d33b741932e83a8045fd22d19bf76f4b\/47485301M.pdf\"> X8500G: 55 \/ 65 \/ 75 \/ <\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony-asia.com\/electronics\/support\/res\/manuals\/4748\/8255fe4ebf620548b06035346758eea1\/47485511M.pdf\">KD-49X8500G <\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony-asia.com\/electronics\/support\/res\/manuals\/4748\/660e595c2cdb67cbd2b0280475e51b71\/47481731M.pdf\"> X7002G: 43 \/ 49 \/ 55<\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony-asia.com\/electronics\/support\/res\/manuals\/4748\/cf14befd9955ef7a0df046d1f4a6e07c\/47485311M.pdf\"> KD-43W800G \/ KD-49W800G<\/option>\n\t\t\t\t\t<option disabled=\"disabled\" value=\"\"> Linux<\/option>\t\t\t\t\t\n\t\t\t\t\t<option value=\"https:\/\/www.sony.co.in\/electronics\/support\/res\/manuals\/4748\/fda6b599e4e5a716fb5f67ce395e9471\/47481681M.pdf\"> KLV-32W622G<\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony.co.in\/electronics\/support\/res\/manuals\/4748\/fda6b599e4e5a716fb5f67ce395e9471\/47481681M.pdf\"> W672G: 32 \/ 43 \/ 50<\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony-asia.com\/electronics\/support\/res\/manuals\/4748\/d7488598a6e710efa02d2477cdb31848\/47481341M.pdf\"> KLV-32R302G<\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony-asia.com\/electronics\/support\/res\/manuals\/4748\/d7488598a6e710efa02d2477cdb31848\/47481341M.pdf\">KLV-40R352G <\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony.co.in\/electronics\/support\/res\/manuals\/4748\/fda6b599e4e5a716fb5f67ce395e9471\/47481681M.pdf\"> KLV-32R422G<\/option>\n\t\t\t\t\t<option value=\"https:\/\/www.sony.co.in\/electronics\/support\/res\/manuals\/5002\/63868f0ec9d19e2da326cdf288ccb882\/50024570M.pdf\"> KLV-32R202G<\/option>\n\t\t\t\t\t<option value=\"\"> KLV-40R252G (Not Launch)<\/option>\n\n <\/select>\n <\/div>\n\t\t\t\n \n\t\t\t\n\n <div class=\"header-links__imglink\">\n <a 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data-reactid="9"><p class="lt l3 search-eyebrow js-search-eyebrow search-text--dark" data-reactid="10"><a href="/electronics/support" class="js-search-home-button search-text--dark-home" data-reactid="11"><span class="fi fonticon-10-chevron-reverse-sm search-eyebrow-icon search-text--dark" data-reactid="12"></span><!-- react-text: 13 -->Sony Support<!-- /react-text --></a></p></div><div class="search-article-details-wrapper js-search-article-detail-wrapper search-text--dark" data-reactid="14"><div class="p3 search-article-details-text js-search-article-details-text" data-reactid="15"><!-- react-text: 16 -->Article ID : 00246335 / Last Modified : 20/02/2024<!-- /react-text --><a class="search-article-details-print-button js-search-article-detail-print-button" href="javascript:void(0);" aria-label="Print article" data-reactid="17"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" data-reactid="18"><title data-reactid="19">Print</title><path d="M20.7 13.6h-2.3V8.9l-6-6H5.6v10.8H3.3c-1 0-1.8.8-1.8 1.8v3.9c0 1 .8 1.8 1.8 1.8h17.5c1 0 1.8-.8 1.8-1.8v-3.9c-.1-1.1-.9-1.9-1.9-1.9zm-4.3 0H7.6V4.9H12v4.4h4.4v4.3z" data-reactid="20"></path></svg></a></div></div><!-- react-text: 21 --><!-- /react-text --></div><div class="search-content-left-right-wrappers" data-reactid="22"><div class="search-content-left-wrapper" data-reactid="23"><div class="search-titles-wrapper" data-reactid="24"><div class="search-title-wrapper" data-reactid="25"><h1 class="t2 search-article-title js-search-article-title search-text--dark" data-reactid="26"><span data-reactid="27">Notice of Replacement program for affected SF-M series, SF-M series TOUGH specification, and SF-G series TOUGH specification SD memory cards - Updated on 20th Feb 2024</span></h1></div><div class="search-download-button-wrapper" data-reactid="28"></div></div><div class="search-upper-tips-wrapper" data-reactid="29"><ul class="search-upper-tips js-search-upper-tips" 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series TOUGH specification and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly on the card when shooting movies using a camera* compatible with listed video speed class.<br> * The camera compatible with video speed class V60\/V90 etc. as recommended recording media<br><br>To address this issue we are implementing a free replacement program for affected SD memory cards.<br><br>We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.<\/p>\n\n<p>*As a result of the ongoing COVID-19 situation, some of our services may be impacted. While we will try to minimise this, delays may occur. We seek your kind understanding during this challenging period.<\/p>\n\n<p><strong>[Applicable Models]<\/strong><br> “SF-M series” Memory Cards<\/p>\n\n<ul><li>SF-M64 **<\/li><li>SF-M128 **<\/li><li>SF-M256 **<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPw1QAE\"><\/p>\n\n<p>** Applicable cards can be identified only by the presence of “V60”, “R:277MB\/s” and “W:150MB\/s” on the card frontside.<br><br> “SF-M series TOUGH specification” Memory Cards<\/p>\n\n<ul><li>SF-M64T<\/li><li>SF-M128T<\/li><li>SF-M256T<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPw6QAE\"><\/p>\n\n<p>“SF-G series TOUGH specification” Memory Cards<\/p>\n\n<ul><li>SF-G32T<\/li><li>SF-G64T<\/li><li>SF-G128T<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwBQAU\"><\/p>\n\n<p><strong>[How to identify affected SD Memory Cards]<\/strong><br><strong>SF-M series: <\/strong><br>Applicable cards can be identified by the presence of “R:277MB\/s and W:150MB\/s” (V60) on the card frontside. To check whether your card is affected, look for a star mark at the lower left corner on the back of the card.<br>If your card has <u>NO<\/u> star mark, your card <u><strong>is affected<\/strong><\/u> by this issue.<\/p>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwGQAU\"><\/p>\n\n<p><strong>SF-M series TOUGH specification: <\/strong><br>To check whether your card is affected, look for a star mark on the lower left corner at the back of the card.<br>If your card has <u>NO<\/u> star mark, your card <u><strong>is affected<\/strong><\/u> by this issue.<br><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwLQAU\"><\/p>\n\n<p><strong>SF-G series TOUGH specification: <\/strong><br>To check whether your card is affected, look for a star mark and an alphanumeric at the lower corner on the back of the card.<br>If your card has <u>NO<\/u> star mark and has an alphanumeric beginning with “TV”, your card i<u><strong>s affected<\/strong><\/u> by this issue.<br>(If your card has an alphanumeric beginning with “TR” or "DV" (updated on 25th Mar 2021), or has a star * mark, your card is not affected by this issue.)<\/p>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwQQAU\"><br><strong>[Resolution]<\/strong><br>We are offering free replacements for affected SD memory cards from 11 June 2020 until 31 March 2024 (updated on March 28, 2023).<\/p>\n\n<p>If you have an affected SD memory card, please call us on 1800-103-7799 for replacement.<\/p>\n\n<p><strong>IMPORTANT: We cannot transfer the contents from your affected SD memory card to the replacement card. When sending the card for replacement, please copy the contents from your card to your computer or other storage device before removing the contents from your card. <\/strong><\/p>"}],"countries":["IN"],"region":"AP","hidden":false,"lastModifiedDate":"Tue, 20 Feb 2024 05:38:29 GMT","isInternal":false,"hideModels":false,"isSelfDiagnosis":false,"isInternalDirectContent":false,"categoryBreakdown":false,"taggedModels":["SF-M64","SF-M64T","SF-M128","SF-M128T","SF-M256","SF-M256T","SF-G128T","SF-G32T","SF-G64T"]},"stepNum":""};window.__PRELOADED_STATE__.contextcategories ={"isFetching":false,"hasError":false,"contextCategories":{"category":{},"parentCategories":[],"childCategories":[{"isExternalCategory":false,"displayName":"Televisions & Projectors","name":"televisions-projectors","childCategories":[{"isExternalCategory":false,"displayName":"Android TV | Google TV (BRAVIA)","name":"televisions-projectors-lcd-tvs-android-"},{"isExternalCategory":false,"displayName":"Android TV | Google TV 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class="article-details-applicable-details-wrapper-title-container p3" data-reactid="3"><a href="javascript:void(0);" class="container" aria-expanded="false" data-reactid="4"><span class="grid" data-reactid="5"><span class="article-details-applicable-details-wrapper-title t6-light" data-reactid="6">Applicable Products and Categories of This Article</span><span class="fi fonticon-10-arrowhead-down" data-reactid="7"></span></span></a></div><!-- react-empty: 8 --></div><div id="public" class="container article-details-content-public js-scroll-public " data-reactid="9"><div class="grid container article-details-content" data-reactid="10"><!-- react-text: 11 --><!-- /react-text --><div class="article-details-inner-content" tabindex="-1" data-reactid="12"><p>Sony will offer an extension of this program until March 31, 2025.</p> <hr> <p>25th March 2021</p> <p>Thank you for your interest in Sony products.<br><br>We have found an issue that with some SD memory cards of SF-M series, SF-M series TOUGH specification and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly on the card when shooting movies using a camera* compatible with listed video speed class.<br> * The camera compatible with video speed class V60/V90 etc. as recommended recording media<br><br>To address this issue we are implementing a free replacement program for affected SD memory cards.<br><br>We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.</p> <p>*As a result of the ongoing COVID-19 situation, some of our services may be impacted. While we will try to minimise this, delays may occur. We seek your kind understanding during this challenging period.</p> <p><strong>[Applicable Models]</strong><br> “SF-M series” Memory Cards</p> <ul><li>SF-M64 **</li><li>SF-M128 **</li><li>SF-M256 **</li></ul> <p><img alt="" src="https://www.sony.com/articleimage/servlet/servlet.FileDownload?file=0155F000007fPw1QAE"></p> <p>** Applicable cards can be identified only by the presence of “V60”, “R:277MB/s” and “W:150MB/s” on the card frontside.<br><br> “SF-M series TOUGH specification” Memory Cards</p> <ul><li>SF-M64T</li><li>SF-M128T</li><li>SF-M256T</li></ul> <p><img alt="" src="https://www.sony.com/articleimage/servlet/servlet.FileDownload?file=0155F000007fPw6QAE"></p> <p>“SF-G series TOUGH specification” Memory Cards</p> <ul><li>SF-G32T</li><li>SF-G64T</li><li>SF-G128T</li></ul> <p><img alt="" src="https://www.sony.com/articleimage/servlet/servlet.FileDownload?file=0155F000007fPwBQAU"></p> <p><strong>[How to identify affected SD Memory Cards]</strong><br><strong>SF-M series: </strong><br>Applicable cards can be identified by the presence of “R:277MB/s and W:150MB/s” (V60) on the card frontside. To check whether your card is affected, look for a star mark at the lower left corner on the back of the card.<br>If your card has <u>NO</u> star mark, your card <u><strong>is affected</strong></u> by this issue.</p> <p><img alt="" src="https://www.sony.com/articleimage/servlet/servlet.FileDownload?file=0155F000007fPwGQAU"></p> <p><strong>SF-M series TOUGH specification: </strong><br>To check whether your card is affected, look for a star mark on the lower left corner at the back of the card.<br>If your card has <u>NO</u> star mark, your card <u><strong>is affected</strong></u> by this issue.<br><img alt="" src="https://www.sony.com/articleimage/servlet/servlet.FileDownload?file=0155F000007fPwLQAU"></p> <p><strong>SF-G series TOUGH specification: </strong><br>To check whether your card is affected, look for a star mark and an alphanumeric at the lower corner on the back of the card.<br>If your card has <u>NO</u> star mark and has an alphanumeric beginning with “TV”, your card i<u><strong>s affected</strong></u> by this issue.<br>(If your card has an alphanumeric beginning with “TR” or "DV" (updated on 25th Mar 2021), or has a star * mark, your card is not affected by this issue.)</p> <p><img alt="" src="https://www.sony.com/articleimage/servlet/servlet.FileDownload?file=0155F000007fPwQQAU"><br><strong>[Resolution]</strong><br>We are offering free replacements for affected SD memory cards from 11 June 2020 until 31 March 2024 (updated on March 28, 2023).</p> <p>If you have an affected SD memory card, please call us on 1800-103-7799 for replacement.</p> <p><strong>IMPORTANT: We cannot transfer the contents from your affected SD memory card to the replacement card. When sending the card for replacement, please copy the contents from your card to your computer or other storage device before removing the contents from your card. </strong></p></div></div><div class="warning-label-container hidden" data-reactid="13"><div class="warning-label-title" data-reactid="14"><p class="t2" data-reactid="15">Please accept Youtube cookies to watch this video</p></div><div class="warning-label-text" data-reactid="16"><p data-reactid="17">Access your cookie preferences below and make sure to switch on the Youtube cookie under the 'Functional' section.</p></div><div class="manage-cookies-button" data-reactid="18"><button data-id="manage-cookies-button" href="#" data-reactid="19">Manage cookies</button></div></div></div></div></section><script>window.__PRELOADED_STATE__ = window.__PRELOADED_STATE__ || {};window.__PRELOADED_STATE__.location ={"pathname":"\/electronics\/support\/articles\/00246229","query":{}};window.__PRELOADED_STATE__.page ={"type":"articleDetails","searchByType":"none","typeAlias":null,"origin":"server","hasError":false,"isLoading":false,"isLoadingPartialContent":false,"location":{"pathname":"\/electronics\/support\/articles\/00246229","query":{}},"params":{"articleFamilyId":"00246229"},"cookie":"","locale":"en_IN"};window.__PRELOADED_STATE__.articledetails ={"isFetching":false,"hasError":false,"data":{"articleId":"00246335","articleType":"quality-issue","title":"Notice of Replacement program for affected SF-M series, SF-M series TOUGH specification, and SF-G series TOUGH specification SD memory cards - Updated on 20th Feb 2024","body":[{"tier":"public","content":"<p>Sony will offer an extension of this program until March 31, 2025.<\/p>\n\n<hr>\n<p>25th March 2021<\/p>\n\n<p>Thank you for your interest in Sony products.<br><br>We have found an issue that with some SD memory cards of SF-M series, SF-M series TOUGH specification and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly on the card when shooting movies using a camera* compatible with listed video speed class.<br> * The camera compatible with video speed class V60\/V90 etc. as recommended recording media<br><br>To address this issue we are implementing a free replacement program for affected SD memory cards.<br><br>We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.<\/p>\n\n<p>*As a result of the ongoing COVID-19 situation, some of our services may be impacted. 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damaged or data may not be recorded correctly on the card when shooting movies using a camera* compatible with listed video speed class.<br> * The camera compatible with video speed class V60\/V90 etc. as recommended recording media<br><br>To address this issue we are implementing a free replacement program for affected SD memory cards.<br><br>We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.<\/p>\n\n<p>*As a result of the ongoing COVID-19 situation, some of our services may be impacted. While we will try to minimise this, delays may occur. We seek your kind understanding during this challenging period.<\/p>\n\n<p><strong>[Applicable Models]<\/strong><br> “SF-M series” Memory Cards<\/p>\n\n<ul><li>SF-M64 **<\/li><li>SF-M128 **<\/li><li>SF-M256 **<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPw1QAE\"><\/p>\n\n<p>** Applicable cards can be identified only by the presence of “V60”, “R:277MB\/s” and “W:150MB\/s” on the card frontside.<br><br> “SF-M series TOUGH specification” Memory Cards<\/p>\n\n<ul><li>SF-M64T<\/li><li>SF-M128T<\/li><li>SF-M256T<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPw6QAE\"><\/p>\n\n<p>“SF-G series TOUGH specification” Memory Cards<\/p>\n\n<ul><li>SF-G32T<\/li><li>SF-G64T<\/li><li>SF-G128T<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwBQAU\"><\/p>\n\n<p><strong>[How to identify affected SD Memory Cards]<\/strong><br><strong>SF-M series: <\/strong><br>Applicable cards can be identified by the presence of “R:277MB\/s and W:150MB\/s” (V60) on the card frontside. To check whether your card is affected, look for a star mark at the lower left corner on the back of the card.<br>If your card has <u>NO<\/u> star mark, your card <u><strong>is affected<\/strong><\/u> by this issue.<\/p>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwGQAU\"><\/p>\n\n<p><strong>SF-M series TOUGH specification: <\/strong><br>To check whether your card is affected, look for a star mark on the lower left corner at the back of the card.<br>If your card has <u>NO<\/u> star mark, your card <u><strong>is affected<\/strong><\/u> by this issue.<br><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwLQAU\"><\/p>\n\n<p><strong>SF-G series TOUGH specification: <\/strong><br>To check whether your card is affected, look for a star mark and an alphanumeric at the lower corner on the back of the card.<br>If your card has <u>NO<\/u> star mark and has an alphanumeric beginning with “TV”, your card i<u><strong>s affected<\/strong><\/u> by this issue.<br>(If your card has an alphanumeric beginning with “TR” or "DV" (updated on 25th Mar 2021), or has a star * mark, your card is not affected by this issue.)<\/p>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwQQAU\"><br><strong>[Resolution]<\/strong><br>We are offering free replacements for affected SD memory cards from 11 June 2020 until 31 March 2024 (updated on March 28, 2023).<\/p>\n\n<p>If you have an affected SD memory card, please call us on 1800-103-7799 for replacement.<\/p>\n\n<p><strong>IMPORTANT: We cannot transfer the contents from your affected SD memory card to the replacement card. When sending the card for replacement, please copy the contents from your card to your computer or other storage device before removing the contents from your card. <\/strong><\/p>"}],"countries":["IN"],"region":"AP","hidden":false,"lastModifiedDate":"Tue, 20 Feb 2024 05:38:29 GMT","isInternal":false,"hideModels":false,"isSelfDiagnosis":false,"isInternalDirectContent":false,"categoryBreakdown":false,"taggedModels":["SF-M64","SF-M64T","SF-M128","SF-M128T","SF-M256","SF-M256T","SF-G128T","SF-G32T","SF-G64T"]},"stepNum":""};window.__PRELOADED_STATE__.relatedarticles ={"isFetching":false,"hasError":false,"relatedArticlesResponse":{"count":35,"start":0,"end":5,"results":[{"type":"faq-article","title":"Memory Card compatibility information for Sony cameras and camcorders","url":"\/electronics\/support\/articles\/00011017","publicationDate":"Tue, 18 Jul 2017 00:00:00 GMT"},{"type":"faq-article","title":"Recording speed is slower than 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memory cards of SF-M series, SF-M series TOUGH specification and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly on the card when shooting movies using a camera* compatible with listed video speed class.<br> * The camera compatible with video speed class V60\/V90 etc. as recommended recording media<br><br>To address this issue we are implementing a free replacement program for affected SD memory cards.<br><br>We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.<\/p>\n\n<p>*As a result of the ongoing COVID-19 situation, some of our services may be impacted. While we will try to minimise this, delays may occur. We seek your kind understanding during this challenging period.<\/p>\n\n<p><strong>[Applicable Models]<\/strong><br> “SF-M series” Memory Cards<\/p>\n\n<ul><li>SF-M64 **<\/li><li>SF-M128 **<\/li><li>SF-M256 **<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPw1QAE\"><\/p>\n\n<p>** Applicable cards can be identified only by the presence of “V60”, “R:277MB\/s” and “W:150MB\/s” on the card frontside.<br><br> “SF-M series TOUGH specification” Memory Cards<\/p>\n\n<ul><li>SF-M64T<\/li><li>SF-M128T<\/li><li>SF-M256T<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPw6QAE\"><\/p>\n\n<p>“SF-G series TOUGH specification” Memory Cards<\/p>\n\n<ul><li>SF-G32T<\/li><li>SF-G64T<\/li><li>SF-G128T<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwBQAU\"><\/p>\n\n<p><strong>[How to identify affected SD Memory Cards]<\/strong><br><strong>SF-M series: <\/strong><br>Applicable cards can be identified by the presence of “R:277MB\/s and W:150MB\/s” (V60) on the card frontside. To check whether your card is affected, look for a star mark at the lower left corner on the back of the card.<br>If your card has <u>NO<\/u> star mark, your card <u><strong>is affected<\/strong><\/u> by this issue.<\/p>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwGQAU\"><\/p>\n\n<p><strong>SF-M series TOUGH specification: <\/strong><br>To check whether your card is affected, look for a star mark on the lower left corner at the back of the card.<br>If your card has <u>NO<\/u> star mark, your card <u><strong>is affected<\/strong><\/u> by this issue.<br><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwLQAU\"><\/p>\n\n<p><strong>SF-G series TOUGH specification: <\/strong><br>To check whether your card is affected, look for a star mark and an alphanumeric at the lower corner on the back of the card.<br>If your card has <u>NO<\/u> star mark and has an alphanumeric beginning with “TV”, your card i<u><strong>s affected<\/strong><\/u> by this issue.<br>(If your card has an alphanumeric beginning with “TR” or "DV" (updated on 25th Mar 2021), or has a star * mark, your card is not affected by this issue.)<\/p>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwQQAU\"><br><strong>[Resolution]<\/strong><br>We are offering free replacements for affected SD memory cards from 11 June 2020 until 31 March 2024 (updated on March 28, 2023).<\/p>\n\n<p>If you have an affected SD memory card, please call us on 1800-103-7799 for replacement.<\/p>\n\n<p><strong>IMPORTANT: We cannot transfer the contents from your affected SD memory card to the replacement card. When sending the card for replacement, please copy the contents from your card to your computer or other storage device before removing the contents from your card. <\/strong><\/p>"}],"countries":["IN"],"region":"AP","hidden":false,"lastModifiedDate":"Tue, 20 Feb 2024 05:38:29 GMT","isInternal":false,"hideModels":false,"isSelfDiagnosis":false,"isInternalDirectContent":false,"categoryBreakdown":false,"taggedModels":["SF-M64","SF-M64T","SF-M128","SF-M128T","SF-M256","SF-M256T","SF-G128T","SF-G32T","SF-G64T"]},"stepNum":""};</script><script>window.__CTX__ = window.__CTX__ || {};window.__COMPONENT_CONFIG__ = window.__COMPONENT_CONFIG__ || {};window.__I18N__ = window.__I18N__ || {};window.__CTX__.icon_list ={"module":{"isCritical":false}};window.__COMPONENT_CONFIG__.icon_list 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Sony products.<br><br>We have found an issue that with some SD memory cards of SF-M series, SF-M series TOUGH specification and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly on the card when shooting movies using a camera* compatible with listed video speed class.<br> * The camera compatible with video speed class V60\/V90 etc. as recommended recording media<br><br>To address this issue we are implementing a free replacement program for affected SD memory cards.<br><br>We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.<\/p>\n\n<p>*As a result of the ongoing COVID-19 situation, some of our services may be impacted. While we will try to minimise this, delays may occur. We seek your kind understanding during this challenging period.<\/p>\n\n<p><strong>[Applicable Models]<\/strong><br> “SF-M series” Memory Cards<\/p>\n\n<ul><li>SF-M64 **<\/li><li>SF-M128 **<\/li><li>SF-M256 **<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPw1QAE\"><\/p>\n\n<p>** Applicable cards can be identified only by the presence of “V60”, “R:277MB\/s” and “W:150MB\/s” on the card frontside.<br><br> “SF-M series TOUGH specification” Memory Cards<\/p>\n\n<ul><li>SF-M64T<\/li><li>SF-M128T<\/li><li>SF-M256T<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPw6QAE\"><\/p>\n\n<p>“SF-G series TOUGH specification” Memory Cards<\/p>\n\n<ul><li>SF-G32T<\/li><li>SF-G64T<\/li><li>SF-G128T<\/li><\/ul>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwBQAU\"><\/p>\n\n<p><strong>[How to identify affected SD Memory Cards]<\/strong><br><strong>SF-M series: <\/strong><br>Applicable cards can be identified by the presence of “R:277MB\/s and W:150MB\/s” (V60) on the card frontside. To check whether your card is affected, look for a star mark at the lower left corner on the back of the card.<br>If your card has <u>NO<\/u> star mark, your card <u><strong>is affected<\/strong><\/u> by this issue.<\/p>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwGQAU\"><\/p>\n\n<p><strong>SF-M series TOUGH specification: <\/strong><br>To check whether your card is affected, look for a star mark on the lower left corner at the back of the card.<br>If your card has <u>NO<\/u> star mark, your card <u><strong>is affected<\/strong><\/u> by this issue.<br><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwLQAU\"><\/p>\n\n<p><strong>SF-G series TOUGH specification: <\/strong><br>To check whether your card is affected, look for a star mark and an alphanumeric at the lower corner on the back of the card.<br>If your card has <u>NO<\/u> star mark and has an alphanumeric beginning with “TV”, your card i<u><strong>s affected<\/strong><\/u> by this issue.<br>(If your card has an alphanumeric beginning with “TR” or "DV" (updated on 25th Mar 2021), or has a star * mark, your card is not affected by this issue.)<\/p>\n\n<p><img alt=\"\" src=\"https:\/\/www.sony.com\/articleimage\/servlet\/servlet.FileDownload?file=0155F000007fPwQQAU\"><br><strong>[Resolution]<\/strong><br>We are offering free replacements for affected SD memory cards from 11 June 2020 until 31 March 2024 (updated on March 28, 2023).<\/p>\n\n<p>If you have an affected SD memory card, please call us on 1800-103-7799 for replacement.<\/p>\n\n<p><strong>IMPORTANT: We cannot transfer the contents from your affected SD memory card to the replacement card. When sending the card for replacement, please copy the contents from your card to your computer or other storage device before removing the contents from your card. <\/strong><\/p>"}],"countries":["IN"],"region":"AP","hidden":false,"lastModifiedDate":"Tue, 20 Feb 2024 05:38:29 GMT","isInternal":false,"hideModels":false,"isSelfDiagnosis":false,"isInternalDirectContent":false,"categoryBreakdown":false,"taggedModels":["SF-M64","SF-M64T","SF-M128","SF-M128T","SF-M256","SF-M256T","SF-G128T","SF-G32T","SF-G64T"]},"stepNum":""};</script><script>window.__CTX__ = window.__CTX__ || {};window.__COMPONENT_CONFIG__ = window.__COMPONENT_CONFIG__ || {};window.__I18N__ = window.__I18N__ || {};window.__CTX__.icon_banner ={"module":{"isCritical":false}};window.__COMPONENT_CONFIG__.icon_banner ={"support":{"icon_banner":{"hideOnMobile":false}},"support_additionalVisibleModulesInLiteMode":[]};window.__I18N__.icon_banner ={"GB.displayName":"United 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