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<!DOCTYPE html><html data-wf-domain="www.edgardunn.com" data-wf-page="648af9d89a9b0023571d6ef2" data-wf-site="6347b833e9ae66bc0df51418" lang="en"><head><meta charset="utf-8"/><title>Strategy Consulting for Retail & Hospitality Sector</title><meta content="Edgar, Dunn & Company is an independent and global strategy consulting firm specialising in payments and digital financial services." name="description"/><meta content="Strategy Consulting for Retail & Hospitality Sector" property="og:title"/><meta content="Edgar, Dunn & Company is an independent and global strategy consulting firm specialising in payments and digital financial services." property="og:description"/><meta content="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63494b4d23c754b5f3d125c0_Open%20Graph.jpeg" property="og:image"/><meta content="Strategy Consulting for Retail & Hospitality Sector" property="twitter:title"/><meta content="Edgar, Dunn & Company is an independent and global strategy consulting firm specialising in payments and digital financial services." property="twitter:description"/><meta content="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63494b4d23c754b5f3d125c0_Open%20Graph.jpeg" property="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="Webflow" name="generator"/><link href="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/css/edgar-new.webflow.833cf3d95.min.css" rel="stylesheet" type="text/css"/><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634fb6db9c7b5909354253c5_Favicon.png" rel="shortcut icon" type="image/x-icon"/><link 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class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e577922219a-79222187" class="marked-text is-bold">Payments</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e577922219c-79222187" class="menu-link-info">Leading by example in the global payments industry</p></div></a><a href="/sector/fintech" class="mega-menu-link is-pink w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/6347df750768116f31ac7658_feature4.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221a6-79222187" class="icon is-pink"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221a7-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221a8-79222187" class="marked-text is-bold">Fintech</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221aa-79222187" class="menu-link-info">Building a better way to pay through Fintech </p></div></a><a href="/sector/payment-service-providers-acquirers" class="mega-menu-link is-green w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63492334667b34e32a42a544_632d142706da0422288e0694_icons8-business-48%202%20(15).png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221d7-79222187" class="icon is-green"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221d8-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221d9-79222187" class="marked-text is-bold">Payment Service Providers & Acquirers</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221db-79222187" class="menu-link-info">Defining the future of payment acceptance</p></div></a><a href="/sector/retail-hospitality" aria-current="page" class="mega-menu-link is-green w-inline-block w--current"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63491e8ca76f031cc0e40367_sector5.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221b4-79222187" class="icon is-green"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221b5-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221b6-79222187" class="marked-text is-bold">Retail & Hospitality</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221b8-79222187" class="menu-link-info">Optimizing payments for retailers and hospitality merchants</p></div></a><a href="/sector/issuers-account-providers" class="mega-menu-link is-light-blue w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634922f7d2f3b4681800dafc_632d14269e4da9dfdf54a6b4_icons8-business-48%202%20(14).png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221d0-79222187" class="icon is-light-blue"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221d1-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221d2-79222187" class="marked-text is-bold">Issuers & Account Providers</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221d4-79222187" class="menu-link-info">Making payment services and banking embedded</p></div></a><a href="/sector/travel-transport" class="mega-menu-link is-pink w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63491e8ceeb5b0380d8f487a_sector2.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e577922219f-79222187" class="icon is-pink"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221a0-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221a1-79222187" class="marked-text is-bold">Travel & Transport</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221a3-79222187" class="menu-link-info">Innovating payment services for the travel & transport industry</p></div></a><a href="/sector/payment-networks" class="mega-menu-link w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634922951227218a19ab039a_633671e4684b94804f5e4425_icons8-business-48%202%20(39).png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221c2-79222187" class="icon"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221c3-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221c4-79222187" class="marked-text is-bold">Payment Networks</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221c6-79222187" class="menu-link-info">Improving the operating strategy of world’s largest payment networks</p></div></a><a href="/sector/investors-private-equity" class="mega-menu-link is-purple w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63491e8cd2f3b424c500a5de_sector4.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221ad-79222187" class="icon is-purple"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221ae-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221af-79222187" class="marked-text is-bold">Investors & Private Equity</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221b1-79222187" class="menu-link-info">Helping investors and private equity to make informed decisions</p></div></a><a href="/sector/technology-providers" class="mega-menu-link is-purple w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634922c2110bdee45759cb02_633671e443334f828e8d5b09_icons8-business-48%202%20(40).png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221c9-79222187" class="icon is-purple"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221ca-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221cb-79222187" class="marked-text is-bold">Technology Providers</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221cd-79222187" class="menu-link-info">Supporting payment technology providers to advance their offering</p></div></a><a href="/sector/government-regulators" class="mega-menu-link is-light-blue w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/6347df7462ac6bc361388ca6_feature5.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221bb-79222187" class="icon is-light-blue"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221bc-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221bd-79222187" class="marked-text is-bold">Government & Regulators</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221bf-79222187" class="menu-link-info">Supporting governments & regulators to define the next payment generation</p></div></a></div></div></div></nav></div><div data-hover="false" data-delay="0" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221dd-79222187" class="menu-toast w-dropdown"><div class="toast-toggle w-dropdown-toggle"><div>Capabilities</div><div class="toast-icon w-icon-dropdown-toggle"></div></div><nav class="toast-box w-dropdown-list"><div class="toast-content"><div class="box has-20-gap"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221e5-79222187" class="toast-heading">CAPABILITIES</div><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221e7-79222187" class="mega-menu"><a href="/capability/strategy-development" class="mega-menu-link is-green w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63491f196fe7a9473982a7ea_cap1.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221e9-79222187" class="icon is-green"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221ea-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221eb-79222187" class="marked-text is-bold">Strategy Development</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221ed-79222187" class="menu-link-info">Anticipating and adapting to change in the Payments and Fintech industry</p></div></a><a href="/capability/payment-optimisation" class="mega-menu-link w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63491f1a0126a8529de8d6fe_cap2.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221f7-79222187" class="icon"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221f8-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221f9-79222187" class="marked-text is-bold">Payment Optimisation</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221fb-79222187" class="menu-link-info">Using the 360° Payments Diagnostic to increase revenues & reduce costs</p></div></a><a href="/capability/product-innovation" class="mega-menu-link is-pink w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63491f191301de3239be56b2_cap3.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222205-79222187" class="icon is-pink"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222206-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222207-79222187" class="marked-text is-bold">Product Innovation</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222209-79222187" class="menu-link-info">Driving digital innovation in payments and fintech</p></div></a><a href="/capability/vendor-selection" class="mega-menu-link is-purple w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63491f198f9005366897170a_cap6.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221fe-79222187" class="icon is-purple"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221ff-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222200-79222187" class="marked-text is-bold">Partner Selection</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222202-79222187" class="menu-link-info">Providing objective and independent advice on selecting the best partners</p></div></a><a href="/capability/growth-commercial-excellence" class="mega-menu-link w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63496225d2f3b4d07004e711_icon-graph.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e577922220c-79222187" class="icon"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e577922220d-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e577922220e-79222187" class="marked-text is-bold">Growth & Commercial Excellence</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222210-79222187" class="menu-link-info">Growth strategy for sustainable and profitable top-line growth </p></div></a><a href="/capability/m-a-advisory" class="mega-menu-link is-green w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63491f192ede5bf17f63b526_cap4.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222213-79222187" class="icon is-green"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222214-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222215-79222187" class="marked-text is-bold">M&A Advisory</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222217-79222187" class="menu-link-info">Informing private equity and investors to make the tough decisions</p></div></a><a href="/capability/regulatory-expert-testimony" class="mega-menu-link is-light-blue w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/6347df74437345a1f8134648_feature3.png" loading="lazy" width="18" height="18" alt="" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221f0-79222187" class="icon is-light-blue"/><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221f1-79222187" class="box"><div id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221f2-79222187" class="marked-text is-bold">Regulatory & Expert Testimony</div><p id="w-node-fa51e70d-4fc4-cfea-d1fb-1e57792221f4-79222187" class="menu-link-info">Guiding the clients through the minefield of regulatory barriers</p></div></a><a href="/capability/implementation-support" class="mega-menu-link w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63491f19a76f03bc2fe40c36_cap7.png" loading="lazy" width="18" height="18" alt="" id="w-node-fbaee650-628b-aea7-e411-92634ec0a1ee-79222187" class="icon"/><div id="w-node-fbaee650-628b-aea7-e411-92634ec0a1ef-79222187" class="box"><div id="w-node-fbaee650-628b-aea7-e411-92634ec0a1f0-79222187" class="marked-text is-bold">Implementation Support</div><p id="w-node-fbaee650-628b-aea7-e411-92634ec0a1f2-79222187" class="menu-link-info">Helping clients implement our recommendations to deliver growth</p></div></a></div></div></div></nav></div><a id="w-node-fa51e70d-4fc4-cfea-d1fb-1e5779222219-79222187" href="/case-studies" class="menu-link">Case Studies</a><div data-hover="false" data-delay="0" id="w-node-fa51e70d-4fc4-cfea-d1fb-1e577922221b-79222187" class="menu-toast w-dropdown"><div 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id="w-node-da7f8b7e-4ce4-9733-cf7e-8fe646a4bdc8-571d6ef2" class="intro"><h1 parallax="20" id="w-node-b0a19ba9-7d0c-9632-e2cc-3dce41566ab5-571d6ef2" class="tagline is-light">Retail & HOSPITALITY</h1><div parallax="-20" id="w-node-_99cac6ca-b338-d45a-5af1-6ab12abe0ac6-571d6ef2" class="header-stripes"><div id="w-node-_6054b11d-cc7c-6a4c-5b74-177751f87026-571d6ef2" class="header-stripe"><h2 class="heading is-jumbo">Optimizing consumer payments</h2><div class="slope w-embed"><svg width="100%" height="100%" preserveAspectRatio="none" viewBox="0 0 69 106" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M68.606 0H0L60.894 106H68.606V0Z" fill="currentColor"/> </svg></div><div class="slope-span"><div class="slope is-right-top w-embed"><svg width="100%" height="100%" preserveAspectRatio="none" viewBox="0 0 69 106" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 106H68.606L7.71198 -7.62939e-06H0V106Z" fill="currentColor"/> </svg></div><div class="skewed-slope"></div></div></div><div class="header-stripe is-stripe-2"><h2 class="heading is-jumbo">for retailers and hospitality merchants</h2><div class="slope is-right-bottom w-embed"><svg width="100%" height="100%" preserveAspectRatio="none" viewBox="0 0 69 106" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 106H68.606L7.71198 -7.62939e-06H0V106Z" fill="currentColor"/> </svg></div><div class="slope-span is-left-bottom"><div class="slope is-left-bottom w-embed"><svg width="100%" height="100%" preserveAspectRatio=none viewBox="0 0 69 106" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M68.606 0H0L60.894 106H68.606V0Z" fill="currentColor"/> </svg></div><div class="skewed-slope is-top"></div></div></div></div></div><div id="w-node-_3a10e46b-5f62-7487-bddb-30b9e7eacfa2-571d6ef2" class="intro"><p id="w-node-edd95409-e9da-e9e1-6381-9923148b29c3-571d6ef2" class="subheading">Digital transformation is relentless in the retail sector and the same change is being seen in the hospitality industry. Hotels and restaurants are learning from the best –in-class omnichannel retailers to focus on the customer experience. The spotlight is on delivering a unified payment experience and striving to create a seamless customer journey, from online discovery through to checkout, regardless of booking channel or customer type. All of this is blurring the division between what is online and what is in-store.</p></div><a event="cta" parallax="-50" id="w-node-_16f77584-bb03-dfb4-f097-2f3c9a56ccdc-571d6ef2" href="/connect" class="button is-light w-button">Connect with us</a></div><div parallax="100" id="w-node-_49894470-0065-a997-d821-aef7407777b6-571d6ef2" class="absolute-shape is-shape-6 w-embed"><svg width="131" height="769" viewBox="0 0 131 769" fill="none" xmlns="http://www.w3.org/2000/svg"><rect width="53" height="344" fill="#2D1B98"/> <rect x="80" y="230" width="51" height="299" fill="#0B3ADE"/> <rect y="396" width="51" height="373" fill="#107EFF"/> </svg></div><div parallax="-100" id="w-node-_1ca1f880-3b67-8f1a-2d8b-e22cf15dd5e8-571d6ef2" class="absolute-shape is-shape-7 w-embed"><svg width="131" height="649" viewBox="0 0 131 649" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect y="263" width="53" height="92" fill="#FF357E"/> <rect x="80" width="51" height="468" fill="#107EFF"/> <rect y="423" width="51" height="226" fill="#0B3ADE"/> </svg></div></div></section><section class="section"><div class="columns"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634ac0ed99023687787ccca8_Illustration%207.webp" loading="lazy" height="628" width="680" alt="" data-aos="fade-up" id="w-node-_614bea95-07c0-7d9f-763e-92685813ec16-571d6ef2" class="contained-image"/><div id="w-node-ff012662-f9d5-7fc6-15bb-dcde7d92db7c-571d6ef2" class="box has-20-gap"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/63496225d2f3b4d07004e711_icon-graph.png" loading="lazy" id="w-node-ff012662-f9d5-7fc6-15bb-dcde7d92db7d-571d6ef2" data-aos="fade-up" alt="" class="icon"/><h2 data-aos="fade-up" id="w-node-_0f48c876-beaa-1161-9d84-16cd547f8f37-571d6ef2" class="heading is-medium has-gradient">Consumers and corporate customers engage with retail and hospitality brands across a wide range of channels. Beyond in-store and e-commerce purchases, customers are also researching products and services, writing reviews on social media platforms, blogs, third-party sales platforms and marketplaces. Payment and non-payment transactions contain rich data insights that retailers and hospitality businesses are using to enhance the customer experience.</h2><p data-aos="fade-up" id="w-node-ff012662-f9d5-7fc6-15bb-dcde7d92db80-571d6ef2">Retailers and merchants in the hospitality sector are adopting a unified commerce strategy. By focusing on digital customer journeys, they aim to improve customer and guest satisfaction, increase sales revenue and cross-sell value added services. The acceptance and processing of payments are integral to the customer experience. Payment acceptance, goes beyond traditional debt and credit cards, and merchants are offering buy now, pay later (BNPL), international and national digital wallets, loyalty and gift cards.</p></div></div></section><section parallax="section" class="section"><div class="columns"><div id="w-node-_4c8d0dbe-94a3-0eb1-f85d-ed1574d4bdec-571d6ef2" class="box has-200-gap"><div id="w-node-c1fde525-1964-0495-d4db-409a32897294-571d6ef2" class="box has-20-gap"><h2 data-aos="fade-up" id="w-node-_8f177acf-229d-5891-ac07-cd9de7747bc4-571d6ef2" class="subheading">Within many retailer the responsibility for payment has been shifting from the treasury or the finance department to the product, technology or customer service teams. Teams that are closer to customers aim to deliver enhanced customer experiences. In the future, we expect embedded finance services to be increasingly integrated in the customer journey.<br/>Quick Service Restaurants, Fast Food Retailers and Casual Dining Restaurants aim to centralize and standardize the acceptance of payments across their businesses. Conversely, in the hospitality sector payments are rarely owned by a single team or function because of the fragmented nature of hotel groups and hotel operators.<br/></h2><p data-aos="fade-up" id="w-node-_4c8d0dbe-94a3-0eb1-f85d-ed1574d4bdef-571d6ef2">Retailers and restaurant businesses see payments as a growth opportunity and a means of differentiation by optimizing and introducing efficiency in the acceptance and processing of payments. Hotels have only just begun this transformation journey. </p><p data-aos="fade-up" id="w-node-ca5f82aa-db1f-dfe7-d367-e80e25b44b9f-571d6ef2">Equally, loyalty programs play an important role in developing a bond between the customer and the brand. We believe loyalty programs and payments should be integrated to enable streamlined customer journeys.</p></div></div><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634a661c37a6530b1c7ae27c_Illustration%202.webp" loading="lazy" height="682" width="680" alt="" data-aos="fade-up" id="w-node-_4c8d0dbe-94a3-0eb1-f85d-ed1574d4bdeb-571d6ef2" class="contained-image"/><div parallax="-100" id="w-node-_1d6bf201-14e0-f616-d7e6-0725829aefbc-571d6ef2" class="absolute-shape is-shape-8 w-embed"><svg width="131" height="769" viewBox="0 0 131 769" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect width="53" height="344" fill="#FF357E"/> <rect x="80" y="230" width="51" height="299" fill="#38E1B9"/> <rect y="396" width="51" height="373" fill="#107EFF"/> </svg></div><div parallax="60" id="w-node-fd12dbf3-ae1e-c94d-8cd8-e4e49397fa0d-571d6ef2" class="absolute-shape is-shape-9 w-embed"><svg width="131" height="468" viewBox="0 0 131 468" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect y="263" width="53" height="92" fill="#38E1B9"/> <rect x="80" width="51" height="468" fill="#107EFF"/> </svg></div></div></section><section parallax="section" class="section"><div class="columns"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634abc81af899d00dee0607a_Illustration%205.webp" loading="lazy" height="740" width="680" alt="" data-aos="fade-up" id="w-node-_77e4f4e3-26bd-8440-2592-e42457e68b24-571d6ef2" class="contained-image"/><div id="w-node-_77e4f4e3-26bd-8440-2592-e42457e68b25-571d6ef2" class="box has-20-gap"><h2 data-aos="fade-up" id="w-node-ff012662-f9d5-7fc6-15bb-dcde7d92db7e-571d6ef2" class="heading is-medium has-gradient">Working with our retail & hospitality clients</h2><p data-aos="fade-up" id="w-node-_77e4f4e3-26bd-8440-2592-e42457e68b29-571d6ef2" class="subheading">We help retailers and hospitality businesses around the world to build omnichannel customer journeys, with payment acceptance at the centre. Retailers, hotel operators and other hospitality companies often ask us to help them choose a new payment provider and provide expert insight so they can make an informed decision.</p><p data-aos="fade-up" id="w-node-_77e4f4e3-26bd-8440-2592-e42457e68b2b-571d6ef2">Our 360° Payments Diagnostic is a proprietary methodology for assessing the payment strategy of retailers and hospitality merchants. Using it, we can identify cost reduction and revenue enhancement opportunities. The methodology is proven to increase sales conversion, reduce operational costs and engage consumers, whatever payment method and channel they prefer. The methodology enables merchants to attribute, track and measure the value of payments across all their sales channels.</p><p data-aos="fade-up" id="w-node-_77e4f4e3-26bd-8440-2592-e42457e68b2d-571d6ef2">Our deep insights into the payments industry worldwide enable us to benchmark every element of a merchant’s cost of payment acceptance and processing. Our independent advice helps retailers choose payment solution partners with confidence. We help build a payment acceptance solution that encourages seamless checkout and increases sales revenue. <br/>‍<br/>The 360° Payments Diagnostic methodology supports a unified commerce strategy and the merchant’s internal design of its organisation that is best to support a future-proof payment strategy. </p></div><div parallax="50" id="w-node-_77e4f4e3-26bd-8440-2592-e42457e68b2f-571d6ef2" class="absolute-shape is-shape-10 w-embed"><svg width="51" height="346" viewBox="0 0 51 346" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect width="51" height="346" fill="#8F00A6"/> </svg></div></div></section><section parallax="section" class="section"><div class="container"><div data-aos="fade-up" id="w-node-_72166496-6890-42d7-064d-993e0bcf1398-571d6ef2" class="intro is-small"><h2 id="w-node-_801e4830-4532-9e3d-92ff-c4922d0ee13d-571d6ef2" class="heading is-medium has-gradient">When we work with retailers and hospitality merchants our service capabilities include:</h2><p id="w-node-_787e131d-867c-f254-9bab-d65d959367a4-571d6ef2"> We will work alongside you as you define your value proposition. We will collaborate with you throughout the development and launch phases, and ultimately help you to grow your business sales revenues using the optimal unified commerce payment acceptance strategy.</p></div><div id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bb0-571d6ef2" class="grid is-auto"><a data-aos="fade-up" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bb1-571d6ef2" href="/capability/payment-optimisation" class="card is-link w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634a6ab5a2d1405bd5d511db_category%202.webp" loading="lazy" width="255" height="180" alt="" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bb2-571d6ef2" class="contained-image"/><h3 id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bb3-571d6ef2" class="card-heading">Payment<span class="line-break"> </span>Optimization</h3><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/6347dcd7f20738d5342ae7df_arrow-light.svg" loading="lazy" width="12" height="12" alt="" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bb8-571d6ef2" class="card-arrow"/></a><a data-aos="fade-up" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bc1-571d6ef2" href="/capability/product-innovation" class="card is-link w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634ab8f2a626bccc759d600c_category%205.webp" loading="lazy" width="255" height="180" alt="" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bc2-571d6ef2" class="contained-image"/><h3 id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bc3-571d6ef2" class="card-heading">Payment Product<span class="line-break"> </span>Innovation</h3><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/6347dcd7f20738d5342ae7df_arrow-light.svg" loading="lazy" width="12" height="12" alt="" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bc8-571d6ef2" class="card-arrow"/></a><a data-aos="fade-up" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bb9-571d6ef2" href="/capability/strategy-development" class="card is-link w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634a6ab574f29862a7ea998c_category%201.webp" loading="lazy" width="255" height="180" alt="" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bba-571d6ef2" class="contained-image"/><h3 id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bbb-571d6ef2" class="card-heading">Payment Strategy<span class="line-break"> </span>Development</h3><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/6347dcd7f20738d5342ae7df_arrow-light.svg" loading="lazy" width="12" height="12" alt="" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bc0-571d6ef2" class="card-arrow"/></a><a data-aos="fade-up" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bc9-571d6ef2" href="/capability/vendor-selection" class="card is-link w-inline-block"><img class="contained-image" src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634ab8f2a626bc89d29d600d_category%206.webp" width="255" height="180" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 255px, (max-width: 991px) 33vw, 14vw" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bca-571d6ef2" loading="lazy" srcset="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634ab8f2a626bc89d29d600d_category%206-p-500.webp 500w, https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634ab8f2a626bc89d29d600d_category%206.webp 510w"/><h3 id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bcb-571d6ef2" class="card-heading">Payment Partner<span class="line-break"> </span>Selection</h3><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/6347dcd7f20738d5342ae7df_arrow-light.svg" loading="lazy" width="12" height="12" alt="" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bd0-571d6ef2" class="card-arrow"/></a><a data-aos="fade-up" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bd1-571d6ef2" href="/capability/implementation-support" class="card is-link w-inline-block"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634ab8f3608870ea152015c3_category%207.webp" loading="lazy" width="255" height="180" alt="" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bd2-571d6ef2" class="contained-image"/><h3 id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bd3-571d6ef2" class="card-heading">Payment Implementation<span class="line-break"> </span>Support</h3><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/6347dcd7f20738d5342ae7df_arrow-light.svg" loading="lazy" width="12" height="12" alt="" id="w-node-_63bb6829-2130-edeb-8c5f-fec97dfc3bd8-571d6ef2" class="card-arrow"/></a></div></div></section><section parallax="section" class="section is-naked"><div class="container"><div data-aos="fade-up" id="w-node-_3137fc88-b568-a038-6621-632fb9c272aa-571d6ef2" class="intro is-small"><h2 id="w-node-_07a888b2-a587-528c-42eb-8a92b1635df8-571d6ef2" class="tagline">Our Experts</h2><h3 id="w-node-_07a24d05-d117-0df8-c4ba-b6a5f573c94b-571d6ef2" class="heading is-jumbo">Working with our experts<span class="line-break"> </span>in Retail & Hospitality</h3></div><div data-delay="4000" data-animation="cross" class="review-slider w-slider" data-autoplay="false" data-easing="ease" data-hide-arrows="false" data-disable-swipe="false" data-autoplay-limit="0" data-nav-spacing="3" data-duration="500" data-infinite="true" id="w-node-d305ecf1-b501-4eeb-1c45-1a9ea3a58c3b-571d6ef2"><div class="mask w-slider-mask"><div class="slider w-slide"><div data-aos="fade-up" class="columns"><div id="w-node-_2bc57492-3d0b-067a-1e48-3cabe32cca09-571d6ef2" class="slider-figure"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/6372901473588f446f8f31c4_Mark%20at%20MPE.webp" loading="lazy" width="680" height="804" alt="" class="cover-image mb"/></div><div id="w-node-c0d2374d-1404-5bd0-0389-085b05476bc8-571d6ef2" class="box has-20-gap"><p id="w-node-_7ddc7f0f-f9c0-6a93-bdf6-1d2f8f7991d0-571d6ef2" class="subheading">“Keeping up with ever-changing customer expectations is one of the main challenges that retailers and hospitality businesses are facing today. The role of a Chief Payment Officer is expected to be standard practice in both the retail and the hospitality sectors. Our clients understand the importance of the customer journey - from browsing to buying and beyond the purchase checkout. This is where our clients are developing payment acceptance strategies that include offering payment solutions to their consumers as a means of differentiating themselves in a highly competitive market.”</p><div id="w-node-_21b2820e-a3d3-8563-f4f9-daa9cedf1a26-571d6ef2" class="box"><div id="w-node-_4e8613b2-61e9-2297-f46b-b685ab227547-571d6ef2" class="marked-text is-bold">Mark Beresford</div><div id="w-node-_8cc55f78-dbc7-3619-b123-ddbc35a4be2f-571d6ef2">Head of the Retail & Hospitality Practice</div></div></div></div></div><div class="slider w-slide"><div class="columns"><div id="w-node-aa4fe949-e8ed-074d-196d-f637c60b6a17-571d6ef2" class="slider-figure"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/6375f25209bb2f38fa3a46bf_Davide%20in%20the%20office.webp" loading="eager" width="680" height="804" alt="" class="cover-image dv"/></div><div id="w-node-aa4fe949-e8ed-074d-196d-f637c60b6a19-571d6ef2" class="box has-20-gap"><p id="w-node-aa4fe949-e8ed-074d-196d-f637c60b6a1a-571d6ef2" class="subheading">“<em>We conduct detailed analysis of the implications of accepting the mainstream payment methods along-side alternative payment methods on the overall sales revenues of our clients across their different channels and geographi</em>es. <em>We use a proprietary methodology, called the 360<sup>o</sup> Payments Diagnostic, along with in-house benchmark data. Together this is a proven process that delivers value to our retail and hospitality clients.”</em></p><div id="w-node-aa4fe949-e8ed-074d-196d-f637c60b6a1c-571d6ef2" class="box"><div id="w-node-aa4fe949-e8ed-074d-196d-f637c60b6a1d-571d6ef2" class="marked-text is-bold">Davide Villa</div><div id="w-node-aa4fe949-e8ed-074d-196d-f637c60b6a1f-571d6ef2">Senior Consultant based in San Francisco</div></div></div></div></div></div><div class="slider-arrow is-previous w-slider-arrow-left"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634a7308428502bde44a2b52_arrow-black.svg" loading="lazy" alt="" class="contained-image"/></div><div class="slider-arrow w-slider-arrow-right"><img src="https://cdn.prod.website-files.com/6347b833e9ae66bc0df51418/634a7308428502bde44a2b52_arrow-black.svg" loading="lazy" alt="" class="contained-image"/></div><div class="slider-dots w-slider-nav w-round"></div></div><div parallax="200" class="absolute-shape is-shape-11 w-embed"><svg width="437" height="437" viewBox="0 0 437 437" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="398.588" width="53.8554" height="563.689" transform="rotate(45 398.588 0)" fill="#80E2FF"/> </svg></div><div parallax="50" id="w-node-_942732ca-9af5-822e-4d22-27b951efae1d-571d6ef2" class="absolute-shape is-shape-12 w-embed"><svg width="216" height="216" viewBox="0 0 216 216" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="107.888" width="152.577" height="152.577" transform="rotate(45 107.888 0)" fill="#FF357E"/> </svg></div><div parallax="-100" id="w-node-c96981ed-d614-73fd-52ef-827146f59d0f-571d6ef2" class="absolute-shape is-shape-13 w-embed"><svg width="1054" height="1054" viewBox="0 0 1054 1054" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="139.324" width="1292.15" height="197.033" transform="rotate(45 139.324 0)" fill="#38E1B9"/> </svg></div><div parallax="100" id="w-node-a1acbad0-a786-59ae-c358-5473d44b89c9-571d6ef2" class="absolute-shape is-shape-14 w-embed"><svg width="243" height="243" viewBox="0 0 243 243" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="139.324" width="145.648" height="197.033" transform="rotate(45 139.324 0)" fill="#FF357E"/> </svg></div></div></section><section class="section"><div class="container"><div data-aos="fade-up" id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3caf-571d6ef2" class="intro is-small"><h2 id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cb0-571d6ef2" class="tagline">Case studies</h2><h3 id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cb2-571d6ef2" class="heading is-jumbo">Our latest Retail & Hospitality experience</h3></div><div id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cb4-571d6ef2" class="w-dyn-list"><div role="list" class="grid has-3-columns w-dyn-items"><div role="listitem" class="collection-item w-dyn-item"><a data-aos="fade-up" href="/articles/ecommerce-platform-hires-edc-to-evaluate-transformational-embedded-finance-opportunity" class="card is-article w-inline-block"><div id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cb8-571d6ef2" class="article-card-image"><img height="280" loading="lazy" width="682" src="https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/63834a798ae82d607a60c08d_online-4275963%202-2.webp" alt="eCommerce platform hires EDC to evaluate transformational embedded finance opportunity" sizes="(max-width: 479px) 100vw, (max-width: 767px) 94vw, (max-width: 991px) 45vw, 30vw" srcset="https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/63834a798ae82d607a60c08d_online-4275963%202-2-p-500.webp 500w, https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/63834a798ae82d607a60c08d_online-4275963%202-2-p-800.webp 800w, https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/63834a798ae82d607a60c08d_online-4275963%202-2.webp 1000w" class="cover-image"/></div><div class="article-card-content"><div id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbb-571d6ef2" class="box has-10-gap"><h3 id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbc-571d6ef2" class="heading is-regular">eCommerce platform hires EDC to evaluate transformational embedded finance opportunity</h3><p lines="3" id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbd-571d6ef2" class="article-card-snippet">EDC assists industry-leading end-to-end eCommerce platform and solutions provider to evaluate the embedded finance opportunity </p><div fs-cmsfilter-field="sector" id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbe-571d6ef2" class="hidden-element">Retail</div><div fs-cmsfilter-field="capability" id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbf-571d6ef2" class="hidden-element">Growth, GTM & Commercial Excellence</div></div><div id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cc0-571d6ef2" class="button is-outlined">Learn more</div></div></a></div><div role="listitem" class="collection-item w-dyn-item"><a data-aos="fade-up" href="/articles/edc-helps-international-online-wine-retailer-to-upgrade-their-payments-capability-to-support-growth" class="card is-article w-inline-block"><div id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cb8-571d6ef2" class="article-card-image"><img height="280" loading="lazy" width="682" src="https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/63834d01c7e9ad3de38f646a_pexels-timur-saglambilek-87224%201-2.jpg" alt="EDC helps international online wine retailer upgrade their payments capability to support growth " sizes="(max-width: 479px) 100vw, (max-width: 767px) 94vw, (max-width: 991px) 45vw, 30vw" srcset="https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/63834d01c7e9ad3de38f646a_pexels-timur-saglambilek-87224%201-2-p-500.jpg 500w, https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/63834d01c7e9ad3de38f646a_pexels-timur-saglambilek-87224%201-2-p-800.jpg 800w, https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/63834d01c7e9ad3de38f646a_pexels-timur-saglambilek-87224%201-2.jpg 1001w" class="cover-image"/></div><div class="article-card-content"><div id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbb-571d6ef2" class="box has-10-gap"><h3 id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbc-571d6ef2" class="heading is-regular">EDC helps international online wine retailer upgrade their payments capability to support growth </h3><p lines="3" id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbd-571d6ef2" class="article-card-snippet">EDC helps international online wine retailer to upgrade their modern payments capability that has released and accelerated sustainable profitable growth. </p><div fs-cmsfilter-field="sector" id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbe-571d6ef2" class="hidden-element">Retail</div><div fs-cmsfilter-field="capability" id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbf-571d6ef2" class="hidden-element">Partner Selection</div></div><div id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cc0-571d6ef2" class="button is-outlined">Learn more</div></div></a></div><div role="listitem" class="collection-item w-dyn-item"><a data-aos="fade-up" href="/articles/middle-east-retailer-saves-us-5-6m-thanks-to-new-payments-strategy" class="card is-article w-inline-block"><div id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cb8-571d6ef2" class="article-card-image"><img height="280" loading="lazy" width="682" src="https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/637b612fa6d903be55cb67de_Article%20%26%20Case%20Study%20Thumbnail%20Image%201%20(7).webp" alt="Middle East retailer saves US$5.6m thanks to new payments strategy " sizes="(max-width: 479px) 100vw, (max-width: 767px) 94vw, (max-width: 991px) 45vw, 30vw" srcset="https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/637b612fa6d903be55cb67de_Article%20%26%20Case%20Study%20Thumbnail%20Image%201%20(7)-p-500.webp 500w, https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/637b612fa6d903be55cb67de_Article%20%26%20Case%20Study%20Thumbnail%20Image%201%20(7)-p-800.webp 800w, https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/637b612fa6d903be55cb67de_Article%20%26%20Case%20Study%20Thumbnail%20Image%201%20(7).webp 2000w" class="cover-image"/></div><div class="article-card-content"><div id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbb-571d6ef2" class="box has-10-gap"><h3 id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbc-571d6ef2" class="heading is-regular">Middle East retailer saves US$5.6m thanks to new payments strategy </h3><p lines="3" id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbd-571d6ef2" class="article-card-snippet">A retail operator identified the opportunity to streamline its payments processes, which were heavily reliant on cash.</p><div fs-cmsfilter-field="sector" id="w-node-_72de9c07-1eb6-6dbd-bf5a-7ee2ff0b3cbe-571d6ef2" class="hidden-element">Retail</div><div 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all posts</a></div><div data-aos="fade-up" id="w-node-_4947ed1c-68ca-f3c5-815d-0efca3c9a594-571d6ef2" class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="collection-item w-dyn-item"><a href="/articles/artificial-intelligence-in-the-retail-sector-inside-four-critical-implementation-areas" class="card is-big-article w-inline-block"><div id="w-node-_4947ed1c-68ca-f3c5-815d-0efca3c9a598-571d6ef2" class="box has-10-gap"><h3 id="w-node-_4947ed1c-68ca-f3c5-815d-0efca3c9a599-571d6ef2" class="heading is-medium">Artificial Intelligence in the Retail Sector: Inside Four Critical Implementation Areas</h3><div id="w-node-_4947ed1c-68ca-f3c5-815d-0efca3c9a59a-571d6ef2" class="w-embed">Nov 01, 2024 | 5 mins read</div></div><img class="cover-image" src="https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/671f7b128ae3106d4f03be37_Article%20%26%20Case%20Study%20Thumbnail%20Image%202%20(10).webp" width="600" height="640" alt="" sizes="(max-width: 479px) 100vw, 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id="w-node-_4947ed1c-68ca-f3c5-815d-0efca3c9a5a4-571d6ef2" class="box has-10-gap"><h3 id="w-node-_4947ed1c-68ca-f3c5-815d-0efca3c9a5a5-571d6ef2" class="subheading">UK and European Authorised Push Payment (APP) fraud remains to be a big issue </h3><div id="w-node-_4947ed1c-68ca-f3c5-815d-0efca3c9a5a6-571d6ef2" class="marked-text is-opaque w-embed"><p style="color:black">Jul 01, 2024 | 10 mins read</p></div></div><div id="w-node-_4947ed1c-68ca-f3c5-815d-0efca3c9a5a7-571d6ef2" class="medium-article-image"><img height="180" loading="lazy" width="180" alt="" src="https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/667bf6c35f07cc3f7e513152_Article%20%26%20Case%20Study%20Thumbnail%20Image%202%20(6).webp" sizes="(max-width: 479px) 100vw, (max-width: 767px) 23vw, 180px" srcset="https://cdn.prod.website-files.com/6348568f7fba2909538d12b9/667bf6c35f07cc3f7e513152_Article%20%26%20Case%20Study%20Thumbnail%20Image%202%20(6)-p-500.webp 500w, 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