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Successful mergers start with organizational health | McKinsey

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class="mdc-c-link__label___Pfqtd_2734c4f">McKinsey Quarterly</span></a><div class="mdc-u-grid"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f"><h1 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-u-ts-2"><div>The secret ingredient of successful big deals: Organizational health</div></h1><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-10"><div class="mck-u-links-inline mck-c-generic-item__description"><time datetime="2019-07-09T00:00:00Z">July 9, 2019</time> | Article</div></div></div></div></div></div></div></div></div></div></div></div><div class="mck-o-container"><div class="mck-o-container--wrapped mck-o-container--mobile-spacing mdc-u-grid mdc-u-grid-gutter-xxl"><section data-layer-region="article-body-header" class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-animation-blur-in-400 byline-share-container"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-8 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-8 mdc-u-ts-9"><span> </span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j"><a data-component="mdc-c-link" href="/our-people/rebecca-kaetzler" class="mdc-c-link-inline___7DRrt_2734c4f mdc-c-link-inline--secondary___YKoOK_2734c4f"><span class="mdc-c-link__label___Pfqtd_2734c4f">Becky Kaetzler</span></a> </span></span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j">Kameron Kordestani<span>  </span></span></span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j">Andy MacLean</span></span></div><div class="mdc-u-grid-col-md-start-8 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-8 mdc-u-grid-col-lg-end-11 ArticleContent_mck-c-article-content__share-tools__kWRRw"></div></section><section class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-animation-blur-in-400"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-5"><div class="mck-u-links-inline">Creating value from a merger is not easy. Acquirers that get it right start with an overlooked advantage: a healthy organization.</div></div></div></section><main data-layer-region="article-body" class="mdc-u-grid mdc-u-grid-gutter-xxl"><div class="mdc-u-grid mdc-u-grid-col-1 mdc-u-grid-col-md-12"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><div class="mdc-o-content-body mck-u-dropcap"><div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="DownloadsSidebar_mck-c-downloads-sidebar__iFmyt mck-o-xs-right-span"><div data-layer-region="downloads-right-rail"><h3 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-c-heading--title___5qyOB_2734c4f mdc-c-heading--border___K8dj3_2734c4f"></h3><div><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f"><a data-component="mdc-c-link" href="#/download/%2F~%2Fmedia%2Fmckinsey%2Fbusiness%20functions%2Fpeople%20and%20organizational%20performance%2Four%20insights%2Fthe%20secret%20ingredient%20of%20successful%20big%20deals%20organizational%20health%2Fthe-secret-ingredient-of-successful-big-deals-organizational-health-vf2.pdf%3FshouldIndex%3Dfalse" class="DownloadsSidebar_mck-c-downloads-sidebar__download-link__fPqFQ mdc-c-link___lBbY1_2734c4f" target="_self" data-layer-event-prefix="Download Link" data-layer-action="click" data-layer-report-type="" data-layer-file-name="the-secret-ingredient-of-successful-big-deals-organizational-health-vf2" data-layer-report-name="the-secret-ingredient-of-successful-big-deals-organizational-health-vf2&gt;"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_2734c4f mdc-c-icon--size-md___yi5fA_2734c4f mck-download-icon"></span><span class="mdc-c-link__label___Pfqtd_2734c4f"> (PDF-656 KB)</span></a></div></div></div></div> <p><strong>For years,</strong> <a href="/capabilities/strategy-and-corporate-finance/our-insights/taking-a-longer-term-look-at-m-and-a-value-creation">McKinsey research</a> has shown that a programmatic approach to M&amp;A generates the most value in deal making. The least successful approach? Large (greater than 30 percent of an acquirer’s market capitalization), infrequent deals.<span class="FootNote_footnote-holder__tjRqy"><a aria-label="footnote" href="javascript:void(0);" class="FootNote_footnote-wrapper__AIRwL undefined FootNote_inactive__VZfCp" aria-describedby="e88bbf55-4743-4715-a594-e5c048b30eca"><sup class="FootNote_footnotesup__e73z_">1</sup><span class="FootNote_notch-wrapper__b_5NS"><span class="FootNote_notch__omKtY"></span></span><span class="FootNote_tooltip__QtrbA mdc-u-mt-2"><span class="FootNote_footnote-content__r2OVl"><span id="e88bbf55-4743-4715-a594-e5c048b30eca" aria-hidden="true" data-module-theme="light" class="FootNote_footnote-text__VjKgO mck-u-links-inline">Based on an evaluation of M&amp;A programs (as opposed to individual transactions) over varying ten-year periods.</span></span></span></a></span></p> <p>That said, the variance is high, and major acquisitions can work to your advantage—particularly if your organization is healthy. Our latest research finds that acquisitions by healthy companies tend to perform better than do those by less healthy ones. We’ve also identified three critical behaviors (selecting the right people, maintaining a strong external focus, and running a tight ship internally) that typify healthy organizations and are tightly connected with the creation of deal value. In this article, we’ll lay out those research findings and then illustrate them with examples of healthy acquirers in action.</p> <h2>Organizational health and the big deal</h2> <!-- --> <p>For almost two decades, our <a href="/solutions/orgsolutions/overview/organizational-health-index">Organizational Health Index (OHI)</a> has been monitoring health across a hundred countries and well over a thousand companies, aggregating the views of millions of employees and managers on management practices that drive nine key organizational dimensions—or “outcomes,” as we call them. We assign scores to each practice and outcome, allowing a company to see how it compares with others in the database. Time after time, companies with a healthy culture dramatically outperform their peers. In fact, publicly traded companies in the top OHI quartile generate three times the total returns to shareholders achieved by those in the bottom quartile.<span class="FootNote_footnote-holder__tjRqy"><a aria-label="footnote" href="javascript:void(0);" class="FootNote_footnote-wrapper__AIRwL undefined FootNote_inactive__VZfCp" aria-describedby="766fc9b7-f26f-4372-9461-99a08dd2b271"><sup class="FootNote_footnotesup__e73z_">2</sup><span class="FootNote_notch-wrapper__b_5NS"><span class="FootNote_notch__omKtY"></span></span><span class="FootNote_tooltip__QtrbA mdc-u-mt-2"><span class="FootNote_footnote-content__r2OVl"><span id="766fc9b7-f26f-4372-9461-99a08dd2b271" aria-hidden="true" data-module-theme="light" class="FootNote_footnote-text__VjKgO mck-u-links-inline">Based on McKinsey’s Organizational Health Index data collected over more than 15 years. The index aggregates the views of employees and managers on the daily cultural behaviors they observe across a set of 37 management practices.</span></span></span></a></span></p> <p>The numbers suggest that organizational health matters immensely in the M&amp;A context too. Our research finds a strong correlation between the preclose organizational health of the acquirer and the postclose financial performance of the newly combined company. Acquirers in the top half by OHI score gain, on average, 5 percent in excess total returns to shareholders (TRS) compared with industry peers after two years, while the change in excess TRS of unhealthy companies is –17 percent over the same period (Exhibit 1).</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-inline-module-container mck-o-md-center"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start mdc-u-mb-3 GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span> 1</span></div></div></div><div class="mck-u-inline-module-border-top mck-u-inline-module-border-bottom"><picture data-component="mdc-c-picture" class="Exhibit_mck-c-exhibit__image__pyIDm"><source media="(min-width: 768px)" srcSet="/~/media/mckinsey/business%20functions/people%20and%20organizational%20performance/our%20insights/the%20secret%20ingredient%20of%20successful%20big%20deals%20organizational%20health/svg-qweb-big-deals-vf-ex1.svgz?cq=50&amp;cpy=Center"/><img alt="Unhealthy acquirers destroy value, while healthy acquirers create value and tilt the odds toward success." src="/~/media/mckinsey/business%20functions/people%20and%20organizational%20performance/our%20insights/the%20secret%20ingredient%20of%20successful%20big%20deals%20organizational%20health/svg-qweb-big-deals-vf-ex1.svgz?cq=50&amp;cpy=Center" loading="lazy"/></picture></div><div class="mck-u-sr-only"></div></div> <h2>The behaviors that matter most</h2> <p>Since deals in which an acquirer is adding more than 30 percent of its market capitalization are almost axiomatically transformational, the stakes are high indeed. They’re also getting higher. In 2018, the upsurge in large deals raised the total value of announced deals globally by 17 percent. So it’s understandable that would-be acquirers invest substantially in target scanning and number crunching as part of their due diligence. Yet most don’t match that effort when it comes to self-diligence. Leaders considering a large acquisition, our findings suggest, should first assess their organization’s own health to better gauge whether or not to take the merger plunge.</p> <p>When considering whether your own organization measures up, it’s important to recognize that there is no single blueprint for organizational health. Distinct <a href="/capabilities/people-and-organizational-performance/our-insights/organizational-health-a-fast-track-to-performance-improvement">sets of approaches</a> work best for specific situations. That said, three behaviors that are typical of heathy organizations also are strongly correlated with the creation of deal value. We’re not suggesting that these attributes—talent management, external focus, and internal discipline—are a substitute for performing other <a href="/capabilities/strategy-and-corporate-finance/our-insights/habits-of-the-busiest-acquirers">critical M&amp;A practices</a>. Rather, they are more like prerequisites for getting big deals right (Exhibit 2). Healthy companies are more likely to deliver on these priorities throughout the merger process because they are an extension of characteristics that those companies display in the ordinary course of business and are part of the organizational fiber.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-inline-module-container mck-o-md-center"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start mdc-u-mb-3 GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span> 2</span></div></div></div><div class="mck-u-inline-module-border-top mck-u-inline-module-border-bottom"><picture data-component="mdc-c-picture" class="Exhibit_mck-c-exhibit__image__pyIDm"><source media="(min-width: 768px)" srcSet="/~/media/mckinsey/business%20functions/people%20and%20organizational%20performance/our%20insights/the%20secret%20ingredient%20of%20successful%20big%20deals%20organizational%20health/svgz-big-deals-ex2.svgz?cq=50&amp;cpy=Center"/><img alt="Three behaviors of healthy organizations are strongly correlated with the creation of deal value." src="/~/media/mckinsey/business%20functions/people%20and%20organizational%20performance/our%20insights/the%20secret%20ingredient%20of%20successful%20big%20deals%20organizational%20health/svgz-big-deals-ex2.svgz?cq=50&amp;cpy=Center" loading="lazy"/></picture></div><div class="mck-u-sr-only"></div></div> <h3>Talent management: Selecting the right people</h3> <p>Our research shows that getting the talent side right is the most important organizational-health lever in creating large-deal value. Given the pull of institutional loyalty and the press of long-standing personal relationships, decisions about employees can be particularly fraught during a merger. Effective merger integration calls for selecting the right employees from both the acquiring and acquired companies and, when necessary, from outside them. That’s hard to do under any circumstances but much harder from a standing start.</p> <div data-module-category="" class="PullQuote_mck-c-pullquote__DbaQ5 mck-o-sm-left-span"><blockquote data-component="mdc-c-blockquote" class="PullQuote_mck-c-blockquote__6n21p PullQuote_mck-c-blockquote--hide-quotes__CpGpg mdc-c-blockquote mdc-c-blockquote--is-quotes___TozKo_2734c4f"><p>Since deals in which an acquirer is adding more than 30 percent of its market capitalization are almost axiomatically transformational, the stakes are high indeed.</p></blockquote></div> <p>In the merger context, just as in day-to-day operations, a rapid, systematic approach to talent selection is imperative. At one technology company, the integration team closely tracked the balance of candidates who would be selected from across both companies. If any area of the business was not achieving a balance that matched the relative scale of the combination, team leaders intervened. Additionally, no selections could be approved until the central team ratified them. If two candidates were deemed equally suitable for a role, the team tilted its selection to the target-company candidate, recognizing that acquirer managers likely already had a built-in unconscious bias in favor of the homegrown employee. If neither candidate was considered suitable, the team moved quickly to recruit externally. One pharmaceutical company we know also imposed a rule that unsuccessful candidates at any given level could not simply be passed on to compete for roles at the next-lowest tier. Decisions on “in” or “out” were direct and quick—and fair. By policing the policy strictly, the company was able to keep more junior, higher-potential employees from leaving the fold.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-disruptor1up mck-o-md-center mck-u-inline-module-border-top mck-u-inline-module-border-bottom mck-u-screen-only" data-layer-region="disruptor-1up"><div class="mdc-u-grid mdc-u-grid-gutter-md mdc-u-grid-col-lg-12 mdc-u-grid-col-md-12 "><div class="mdc-u-grid-col-md-span-12"><header data-component="mdc-c-header" class="mdc-c-header"><div class="mdc-c-header__block___i1Lg-_2734c4f"><h3 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f"><div>Would you like to learn more about our <a href="/capabilities/people-and-organizational-performance/how-we-help-clients">People &amp; Organizational Performance Practice</a>?</div></h3></div></header><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f mdc-c-link-container--display-column___X0HDD_2734c4f mck-c-disruptor1up__content Disruptor1Up_mck-c-disruptor1up__content--links__VV4lE mdc-u-grid-gutter-md"><a data-component="mdc-c-link" href="" class="mdc-c-link-cta___NBQVi_2734c4f"><span class="mdc-c-link__label___Pfqtd_2734c4f">Visit our Merger Management page</span><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_2734c4f mck-link-arrow-right-icon"></span></a></div></div></div></div> <h3>External focus: Keying on stakeholder communication</h3> <p>The behaviors that a company demonstrates in maintaining a strong external focus factor decidedly in large deals as well. Healthy organizations understand the importance of what their customers and partners value. If that compass fails, the complexity of fitting acquirer and target together can lead the merged organization to turn inward and critical integration decisions to be made without proper consideration for external stakeholders. Competitors will also have an easier road to attack if customer relationships are perceived as vulnerable or if brand authenticity is inadvertently diluted.</p> <p>There is a huge scope for miscommunication and misinterpretation during the merger period, when, by definition, the companies undergo massive change. One acquirer we know successfully mitigated this risk by having senior leaders clearly articulate the value proposition for customers, spelling it out in a written letter, and directing account managers to make sure the message was communicated to customers in person. The considered touch of a face-to-face meeting, combined with consistent and carefully crafted messaging, reinforced the importance of external focus. Another successful acquirer closely tracked the volume of orders from existing customers from the moment the deal was announced. Any drop-off in normal volume was immediately flagged for intervention, and sales leaders were primed to zero in on the cause. The company aggressively kept in front of new challenges and successfully navigated through any merger turbulence.</p> <h3>Internal discipline: Running a tight integration process</h3> <p>Finally, it makes sense that applying behaviors essential to running a tight ship internally would pay off for companies undertaking a large deal. Internal discipline in the acquisition context starts with a standardized approach to deal screening, continues during due diligence with clear metrics on a target company’s financial position, and proceeds through preclose planning and beyond as the nuances of individual contracts, customers, and commitments are made clear. To ensure that controls are enforced to their fullest effect, one acquirer moved its best financial talent to priority areas where it believed rigor was lacking—and communicated strongly what its expectations were and why it was making the changes. Another high performer made sure to identify which portion of its target’s projected revenues depended upon the success of specific R&amp;D projects. The company then ring-fenced these initiatives from being unduly disrupted by cost-savings programs and kept a close eye on their progress to ensure that accountabilities and expectations would remain clear.</p> <div data-module-category="" class="PullQuote_mck-c-pullquote__DbaQ5 mck-o-sm-left-span"><blockquote data-component="mdc-c-blockquote" class="PullQuote_mck-c-blockquote__6n21p PullQuote_mck-c-blockquote--hide-quotes__CpGpg mdc-c-blockquote mdc-c-blockquote--is-quotes___TozKo_2734c4f"><p>Leaders considering a large acquisition, our findings suggest, should first assess their organization’s own health to gauge better whether to take the merger plunge.</p></blockquote></div> <p>Healthy companies apply the same level of rigor to the realization of synergies. A successful acquirer we know formally reviews progress on synergies, through carefully designed indicators, every two weeks. Consequences for success or failure in meeting performance goals are made clear, with direct action from the CEO when called for. Especially in large deals, even the best-laid plans can temporarily go awry. It’s essential to reestablish a clear structure for roles and responsibilities without delay. With that in mind, one high-performing acquirer not only pronounces a clear set of “rules for the road” to define norms and expectations, it also implements a “buddy” mentoring program that pairs up the acquirer’s personnel, who already understand existing rules, with the target company’s employees, who need support as they adopt new—and more rigorous—practices. Another company publishes its sales results internally every month and circulates them to a broad audience across all its businesses to make sure that everyone is focused on the right metrics and that progress is absolutely transparent.</p> <hr/> <p>Conducting a transformational merger is one of the biggest bets a CEO can make. It can also be one of the most value destroying. Many would-be acquirers invest disproportionately in hard analytics and intricate projections on synergies they can realize from the target. But too often, a company will pull the trigger on a major acquisition without first conducting an honest assessment of its own capabilities. That’s a mistake. If you’re not confident in your organization’s health—and particularly in its talent-selection capacity, its external orientation, and its bedrock of practices and controls—chances are, your deal will fall flat. In other words, before you take on the responsibility of coming together with someone else, it pays to know yourself.</p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-disruptor-signup mck-o-lg-right-span mck-u-inline-module-border-top mck-u-inline-module-border-bottom mck-u-screen-only" data-layer-region="disruptor-signup"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-u-ts-4 DisruptorSignUp_mck-c-disruptor-signup__heading__JR4i0"><div>Stay current on your favorite topics</div></h2></div><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f mdc-c-link-container--align-left"><a data-component="mdc-c-link" href="/user-registration/register-mvc" class="mdc-c-button___U4iY2_2734c4f mdc-c-button--primary___Ed-lT_2734c4f 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href="/capabilities/strategy-and-corporate-finance/our-insights/taking-a-longer-term-look-at-m-and-a-value-creation" class="mdc-c-link-heading___Zggl8_2734c4f mdc-c-link___lBbY1_2734c4f"><div>Taking a longer-term look at M&amp;A value creation</div></a></h6></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-lg Card_card__diA2r Card_hover-effect__RGb9b"><div class="Card_wrapper-image__8b4P6"><a data-component="mdc-c-link" href="/capabilities/strategy-and-corporate-finance/our-insights/when-big-acquisitions-pay-off" class="mdc-c-link___lBbY1_2734c4f"><picture data-component="mdc-c-picture" class="Card_wrapper-image__8b4P6"><style>.picture-uniqueKey-when-0 { aspect-ratio: 16/9 }</style><img alt="biaq11_frth" class="picture-uniqueKey-when-0" src="/~/media/mckinsey/business%20functions/strategy%20and%20corporate%20finance/our%20insights/when%20big%20acquisitions%20pay%20off/biaq11_frth.jpg?cq=50&amp;mw=767&amp;car=16:9&amp;cpy=Center" loading="lazy"/></picture></a></div><div class="Card_wrapper-text__U6Y3k"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f Card_content-block__pF6Z1"><span>Article</span><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-u-ts-6"><a data-component="mdc-c-link" href="/capabilities/strategy-and-corporate-finance/our-insights/when-big-acquisitions-pay-off" class="mdc-c-link-heading___Zggl8_2734c4f mdc-c-link___lBbY1_2734c4f"><div>When big acquisitions pay off</div></a></h6></div></div></div></div></div></div></div></main></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"locale":"en","dictionary":{},"sitecoreContext":{"route":{"name":"The secret ingredient of successful big deals Organizational health","displayName":"The secret ingredient of successful big deals Organizational health","fields":null,"databaseName":"web","deviceId":"fe5d7fdf-89c0-4d99-9aa3-b5fbd009c9f3","itemId":"29764163-dcf1-4737-b84f-c845dc9c4656","itemLanguage":"en","itemVersion":1,"layoutId":"ae753eb4-a035-40b4-83bf-4b4438df6742","templateId":"683910db-02ba-40ba-92e7-726c880160a9","templateName":"ArticleJSS","placeholders":{"jss-main":[{"uid":"232bb7e9-289f-492d-a916-2b6185e44a84","componentName":"ArticleTemplate","dataSource":"","fields":{"data":{"articleTemplate":{"title":{"jsonValue":{"value":"The secret ingredient of successful big deals: Organizational health"}},"sEOTitle":{"value":"Successful mergers start with organizational health"},"description":{"jsonValue":{"value":"Creating value from a merger is not easy. Acquirers that get it right start with an overlooked advantage: a healthy organization."}},"sEODescription":{"value":"Creating value from a successful merger is not easy. Acquirers that get it right start with an overlooked advantage: a healthy organization."},"displayDate":{"jsonValue":{"value":"2019-07-09T00:00:00Z"}},"body":{"value":"[[DownloadsSidebar]]\n\u003cp\u003e\u003cstrong\u003eFor years,\u003c/strong\u003e \u003ca href=\"/capabilities/strategy-and-corporate-finance/our-insights/taking-a-longer-term-look-at-m-and-a-value-creation\"\u003eMcKinsey research\u003c/a\u003e\u0026nbsp;has shown that a programmatic approach to M\u0026amp;A generates the most value in deal making. The least successful approach? Large (greater than 30 percent of an acquirer\u0026rsquo;s market capitalization), infrequent deals.[[footnote 1]]\u003c/p\u003e\n\u003cp\u003eThat said, the variance is high, and major acquisitions can work to your advantage\u0026mdash;particularly if your organization is healthy. Our latest research finds that acquisitions by healthy companies tend to perform better than do those by less healthy ones. We\u0026rsquo;ve also identified three critical behaviors (selecting the right people, maintaining a strong external focus, and running a tight ship internally) that typify healthy organizations and are tightly connected with the creation of deal value. In this article, we\u0026rsquo;ll lay out those research findings and then illustrate them with examples of healthy acquirers in action.\u003c/p\u003e\n\u003ch2\u003eOrganizational health and the big deal\u003c/h2\u003e\n[[MostPopularArticles 4]]\n\u003cp\u003eFor almost two decades, our \u003ca href=\"/solutions/orgsolutions/overview/organizational-health-index\"\u003eOrganizational Health Index (OHI)\u003c/a\u003e\u0026nbsp;has been monitoring health across a hundred countries and well over a thousand companies, aggregating the views of millions of employees and managers on management practices that drive nine key organizational dimensions\u0026mdash;or \u0026ldquo;outcomes,\u0026rdquo; as we call them. We assign scores to each practice and outcome, allowing a company to see how it compares with others in the database. Time after time, companies with a healthy culture dramatically outperform their peers. In fact, publicly traded companies in the top OHI quartile generate three times the total returns to shareholders achieved by those in the bottom quartile.[[footnote 2]]\u003c/p\u003e\n\u003cp\u003eThe numbers suggest that organizational health matters immensely in the M\u0026amp;A context too. Our research finds a strong correlation between the preclose organizational health of the acquirer and the postclose financial performance of the newly combined company. Acquirers in the top half by OHI score gain, on average, 5 percent in excess total returns to shareholders (TRS) compared with industry peers after two years, while the change in excess TRS of unhealthy companies is \u0026ndash;17 percent over the same period (Exhibit 1).\u003c/p\u003e\n[[Exhibit 1]]\n\u003ch2\u003eThe behaviors that matter most\u003c/h2\u003e\n\u003cp\u003eSince deals in which an acquirer is adding more than 30 percent of its market capitalization are almost axiomatically transformational, the stakes are high indeed. They\u0026rsquo;re also getting higher. In 2018, the upsurge in large deals raised the total value of announced deals globally by 17 percent. So it\u0026rsquo;s understandable that would-be acquirers invest substantially in target scanning and number crunching as part of their due diligence. Yet most don\u0026rsquo;t match that effort when it comes to self-diligence. Leaders considering a large acquisition, our findings suggest, should first assess their organization\u0026rsquo;s own health to better gauge whether or not to take the merger plunge.\u003c/p\u003e\n\u003cp\u003eWhen considering whether your own organization measures up, it\u0026rsquo;s important to recognize that there is no single blueprint for organizational health. Distinct \u003ca href=\"/capabilities/people-and-organizational-performance/our-insights/organizational-health-a-fast-track-to-performance-improvement\"\u003esets of approaches\u003c/a\u003e\u0026nbsp;work best for specific situations. That said, three behaviors that are typical of heathy organizations also are strongly correlated with the creation of deal value. We\u0026rsquo;re not suggesting that these attributes\u0026mdash;talent management, external focus, and internal discipline\u0026mdash;are a substitute for performing other \u003ca href=\"/capabilities/strategy-and-corporate-finance/our-insights/habits-of-the-busiest-acquirers\"\u003ecritical M\u0026amp;A practices\u003c/a\u003e. Rather, they are more like prerequisites for getting big deals right (Exhibit 2). Healthy companies are more likely to deliver on these priorities throughout the merger process because they are an extension of characteristics that those companies display in the ordinary course of business and are part of the organizational fiber.\u003c/p\u003e\n[[Exhibit 2]]\n\u003ch3\u003eTalent management: Selecting the right people\u003c/h3\u003e\n\u003cp\u003eOur research shows that getting the talent side right is the most important organizational-health lever in creating large-deal value. Given the pull of institutional loyalty and the press of long-standing personal relationships, decisions about employees can be particularly fraught during a merger. Effective merger integration calls for selecting the right employees from both the acquiring and acquired companies and, when necessary, from outside them. That\u0026rsquo;s hard to do under any circumstances but much harder from a standing start.\u003c/p\u003e\n[[PullQuote 1]]\n\u003cp\u003eIn the merger context, just as in day-to-day operations, a rapid, systematic approach to talent selection is imperative. At one technology company, the integration team closely tracked the balance of candidates who would be selected from across both companies. If any area of the business was not achieving a balance that matched the relative scale of the combination, team leaders intervened. Additionally, no selections could be approved until the central team ratified them. If two candidates were deemed equally suitable for a role, the team tilted its selection to the target-company candidate, recognizing that acquirer managers likely already had a built-in unconscious bias in favor of the homegrown employee. If neither candidate was considered suitable, the team moved quickly to recruit externally. One pharmaceutical company we know also imposed a rule that unsuccessful candidates at any given level could not simply be passed on to compete for roles at the next-lowest tier. Decisions on \u0026ldquo;in\u0026rdquo; or \u0026ldquo;out\u0026rdquo; were direct and quick\u0026mdash;and fair. By policing the policy strictly, the company was able to keep more junior, higher-potential employees from leaving the fold.\u003c/p\u003e\n[[Disruptor1UP dis1]]\n\u003ch3\u003eExternal focus: Keying on stakeholder communication\u003c/h3\u003e\n\u003cp\u003eThe behaviors that a company demonstrates in maintaining a strong external focus factor decidedly in large deals as well. Healthy organizations understand the importance of what their customers and partners value. If that compass fails, the complexity of fitting acquirer and target together can lead the merged organization to turn inward and critical integration decisions to be made without proper consideration for external stakeholders. Competitors will also have an easier road to attack if customer relationships are perceived as vulnerable or if brand authenticity is inadvertently diluted.\u003c/p\u003e\n\u003cp\u003eThere is a huge scope for miscommunication and misinterpretation during the merger period, when, by definition, the companies undergo massive change. One acquirer we know successfully mitigated this risk by having senior leaders clearly articulate the value proposition for customers, spelling it out in a written letter, and directing account managers to make sure the message was communicated to customers in person. The considered touch of a face-to-face meeting, combined with consistent and carefully crafted messaging, reinforced the importance of external focus. Another successful acquirer closely tracked the volume of orders from existing customers from the moment the deal was announced. Any drop-off in normal volume was immediately flagged for intervention, and sales leaders were primed to zero in on the cause. The company aggressively kept in front of new challenges and successfully navigated through any merger turbulence.\u003c/p\u003e\n\u003ch3\u003eInternal discipline: Running a tight integration process\u003c/h3\u003e\n\u003cp\u003eFinally, it makes sense that applying behaviors essential to running a tight ship internally would pay off for companies undertaking a large deal. Internal discipline in the acquisition context starts with a standardized approach to deal screening, continues during due diligence with clear metrics on a target company\u0026rsquo;s financial position, and proceeds through preclose planning and beyond as the nuances of individual contracts, customers, and commitments are made clear. To ensure that controls are enforced to their fullest effect, one acquirer moved its best financial talent to priority areas where it believed rigor was lacking\u0026mdash;and communicated strongly what its expectations were and why it was making the changes. Another high performer made sure to identify which portion of its target\u0026rsquo;s projected revenues depended upon the success of specific R\u0026amp;D projects. The company then ring-fenced these initiatives from being unduly disrupted by cost-savings programs and kept a close eye on their progress to ensure that accountabilities and expectations would remain clear.\u003c/p\u003e\n[[PullQuote 2]]\n\u003cp\u003eHealthy companies apply the same level of rigor to the realization of synergies. A successful acquirer we know formally reviews progress on synergies, through carefully designed indicators, every two weeks. Consequences for success or failure in meeting performance goals are made clear, with direct action from the CEO when called for. Especially in large deals, even the best-laid plans can temporarily go awry. It\u0026rsquo;s essential to reestablish a clear structure for roles and responsibilities without delay. With that in mind, one high-performing acquirer not only pronounces a clear set of \u0026ldquo;rules for the road\u0026rdquo; to define norms and expectations, it also implements a \u0026ldquo;buddy\u0026rdquo; mentoring program that pairs up the acquirer\u0026rsquo;s personnel, who already understand existing rules, with the target company\u0026rsquo;s employees, who need support as they adopt new\u0026mdash;and more rigorous\u0026mdash;practices. Another company publishes its sales results internally every month and circulates them to a broad audience across all its businesses to make sure that everyone is focused on the right metrics and that progress is absolutely transparent.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003eConducting a transformational merger is one of the biggest bets a CEO can make. It can also be one of the most value destroying. Many would-be acquirers invest disproportionately in hard analytics and intricate projections on synergies they can realize from the target. But too often, a company will pull the trigger on a major acquisition without first conducting an honest assessment of its own capabilities. That\u0026rsquo;s a mistake. If you\u0026rsquo;re not confident in your organization\u0026rsquo;s health\u0026mdash;and particularly in its talent-selection capacity, its external orientation, and its bedrock of practices and controls\u0026mdash;chances are, your deal will fall flat. In other words, before you take on the responsibility of coming together with someone else, it pays to know yourself.\u003c/p\u003e\n[[DisruptorSignUp full-width]]"},"isFullScreenInteractive":{"boolValue":false},"hideStickySocialShareBar":{"boolValue":false},"desktopID":{"value":""},"mobileID":{"value":""},"desktopURL":{"value":""},"mobileURL":{"value":""},"desktopPaddingPercentage":{"value":""},"mobilePaddingPercentage":{"value":""},"desktopOverrideHeight":{"value":""},"mobileOverrideHeight":{"value":""},"cerosOembedURL":{"value":""},"cerosRenderMode":{"targetItem":null},"cerosBackgroundColor":{"targetItem":null},"hideByLine":{"boolValue":false},"tableOfContentsTitle":{"value":"TABLE OF CONTENTS"},"accessStatus":{"targetItem":{"key":{"value":"RegisteredUsers"},"value":{"value":"Registered Users"}}},"articleType":{"targetItem":{"displayName":"Article"}},"hasSpecialReport":{"boolValue":false},"contentType":{"targetItem":{"displayName":"Article"}},"sourcePublication":{"targetItem":{"name":"McKinsey Quarterly","displayName":"McKinsey Quarterly","title":{"value":"McKinsey Quarterly"},"relatedlinks":{"url":"/quarterly/overview"},"landinglinks":{"jsonValue":{"value":[]}}}},"externalPublication":{"value":""},"mobileReady":{"boolValue":true},"forClientsOnly":{"boolValue":false},"excludeFromClientLink":{"boolValue":false},"originalPublishDate":{"jsonValue":{"value":"2019-07-09T00:00:00Z"}},"footnotes":{"value":"\u003col\u003e\n \u003cli\u003eBased on an evaluation of M\u0026amp;A programs (as opposed to individual transactions) over varying ten-year periods.\u003c/li\u003e\n \u003cli\u003eBased on McKinsey\u0026rsquo;s Organizational Health Index data collected over more than 15 years. The index aggregates the views of employees and managers on the daily cultural behaviors they observe across a set of 37 management practices.\u003c/li\u003e\n\u003c/ol\u003e"},"contributoryPractice":{"targetItems":[{"displayName":"People \u0026amp; Organizational Performance"}]},"aboutTheAuthors":{"value":"\u003cp\u003e\u003cstrong\u003e\u003ca href=\"/our-people/rebecca-kaetzler\"\u003eBecky Kaetzler\u003c/a\u003e\u003c/strong\u003e is a partner in McKinsey\u0026rsquo;s Frankfurt office, \u003cstrong\u003eKameron Kordestani\u003c/strong\u003e is a partner in the New York office, and \u003cstrong\u003eAndy MacLean\u003c/strong\u003e is an associate partner in the London office.\u003c/p\u003e\n\u003cp\u003eThe authors wish to thank Riccardo Andreola, David Batt, Randy Lim, Kimberly Rubenstein, Jeff Rudnicki, and Bill Schaninger for their contributions to this article.\u003c/p\u003e"},"authors":{"targetItems":[{"template":{"id":"1A6035B3C03B461F9B579504D978C9B4","name":"Author Alias"},"authorTitle":{"value":"Becky Kaetzler"},"aliasProfileImage":{"alt":"","src":null},"author":{"id":"F6534997AF2C46FCA1314060C5BB5FAF","name":"Rebecca Kaetzler","authorTitle":{"value":"Rebecca Kaetzler"},"description":{"value":""},"thumbnailImage":{"alt":"","src":null},"profile":{"targetItems":[{"standardImage":{"src":"/~/media/mckinsey/our people/rebecca kaetzler/rebecca kaetzler_fsi4019-1_fc-mask_profile_1536x1152.png","alt":"Becca Coggins"},"emailLinks":{"value":"rebecca_kaetzler@mckinsey.com"},"linkedInUrl":{"value":"https://www.linkedin.com/in/rebecca-kaetzler/"},"description":{"value":"Brings deep expertise in merger management and performance transformation to help executives manage culture, change, and organizational design to foster performance and health"},"locations":{"targetItems":[{"name":"Frankfurt","displayName":"Frankfurt"}]},"firmTitle":{"value":"Partner"},"thumbnailImage":{"alt":"John Copeland","src":"/~/media/mckinsey/our people/rebecca kaetzler/rebecca kaetzler_fsi4019-1_fc-mask_headshot_988x741.png"},"url":{"path":"/our-people/rebecca-kaetzler"}}]}}},{"template":{"id":"3FBABDB63A094F68B1F8E1BBE1BA124E","name":"Author"},"id":"1F8E741DBAD74404A43AEC91E301FB99","name":"Kameron Kordestani","authorTitle":{"value":"Kameron Kordestani"},"description":{"value":""},"thumbnailImage":{"alt":"","src":null},"profile":{"targetItems":[]}},{"template":{"id":"3FBABDB63A094F68B1F8E1BBE1BA124E","name":"Author"},"id":"F9D9D13B51DB4ACBB76913D58B752518","name":"Andy MacLean","authorTitle":{"value":"Andy MacLean"},"description":{"value":""},"thumbnailImage":{"alt":"","src":null},"profile":{"targetItems":[]}}]},"nonPartnerAuthors":{"targetItems":[]},"interactiveToUse":{"targetItem":null},"enableArticleComponents":{"boolValue":false},"relatedArticles":{"targetItems":[{"sourcePublication":{"targetItem":null},"publicationSource":null,"externalPublication":{"value":""},"title":{"value":"Taking a longer-term look at M\u0026amp;A value creation"},"url":{"path":"/capabilities/strategy-and-corporate-finance/our-insights/taking-a-longer-term-look-at-m-and-a-value-creation"},"eyebrow":{"targetItem":{"name":"Article"}},"articleType":{"targetItem":{"name":"Article"}},"contentType":{"targetItem":{"name":"Article"}},"description":{"value":"Companies that do many small deals can outperform their peers—if they have the right skills. But they need more than skill to succeed in large deals."},"standardImage":{"src":"/~/media/mckinsey/business functions/strategy and corporate finance/our insights/taking a longer term look at m and a value creation/talo12_1536x1152_original.jpg","alt":"talo12_1536x1152_Original"},"heroImage":null,"thumbnailImage":null},{"sourcePublication":{"targetItem":null},"publicationSource":null,"externalPublication":{"value":""},"title":{"value":"When big acquisitions pay off"},"url":{"path":"/capabilities/strategy-and-corporate-finance/our-insights/when-big-acquisitions-pay-off"},"eyebrow":{"targetItem":{"name":"Article"}},"articleType":{"targetItem":{"name":"Article"}},"contentType":{"targetItem":{"name":"Article"}},"description":{"value":"Some are quietly creating value that doesn’t make the headlines. Here’s how."},"standardImage":{"src":"/~/media/mckinsey/business functions/strategy and corporate finance/our insights/when big acquisitions pay off/biaq11_frth.jpg","alt":"biaq11_frth"},"heroImage":null,"thumbnailImage":null}]},"useEnhancedAuthors":{"boolValue":false},"acknowledgements":{"value":""},"showSocialShareFooter":{"boolValue":false},"template":{"id":"683910db-02ba-40ba-92e7-726c880160a9"},"hideFromSearchEngines":{"boolValue":false},"heroFiftyFiftyBackground":{"targetItem":{"displayName":"Deep Blue"}},"backgroundColor":{"targetItem":{"key":{"value":"Deep Blue"},"value":{"value":"deep-blue"}}},"gradientDirection":{"targetItem":{"key":{"value":"Bottom Right"},"value":{"value":"bottom-right"}}},"hideStickySubscriptionBar":{"value":false},"enableRegWall":{"boolValue":true},"timer":{"value":"8"},"regWallHeading":{"value":"Sign in or create a free account to read/download this McKinsey Archive article"},"showGoToHomeLink":{"boolValue":false},"regWallDescription":{"value":"McKinsey insights published prior to 2020 are available in our archives."},"isInsightsStorePage":{"boolValue":false},"enableRatingsForArticleBody":{"boolValue":false},"enableRatingsForMostPopular":{"boolValue":false},"selectedModalSubscriptions":{"targetItems":[]},"link1":{"queryString":"","className":"","anchor":"","linkType":"internal","url":"","text":"","targetItem":null},"link2":{"queryString":"","className":"","anchor":"","linkType":"internal","url":"","text":"","targetItem":null},"link3":{"queryString":"","className":"","anchor":"","linkType":"internal","url":"","text":"","targetItem":null},"link4":{"queryString":"","className":"","anchor":"","linkType":"internal","url":"","text":"","targetItem":null},"link5":{"queryString":"","className":"","anchor":"","linkType":"internal","url":"","text":"","targetItem":null},"fullReportPDF":{"name":"Full Report PDF","src":null,"displayName":null,"title":null,"keywords":null,"description":null,"extension":null,"mimeType":null,"size":null,"pageCount":null,"thumbnailImageSrc":""},"fullReportPDFDisplayName":{"value":""},"appendixPDF":{"name":"Appendix PDF","src":null,"displayName":null,"title":null,"keywords":null,"description":null,"extension":null,"mimeType":null,"size":null,"pageCount":null,"thumbnailImageSrc":""},"appendixPDFDisplayName":{"value":""},"articlePDF":{"name":"Article PDF","src":"/~/media/mckinsey/business functions/people and organizational performance/our insights/the secret ingredient of successful big deals organizational health/the-secret-ingredient-of-successful-big-deals-organizational-health-vf2.pdf","displayName":"The-secret-ingredient-of-successful-big-deals-organizational-health-VF2","title":"","keywords":"","description":"","extension":"pdf","mimeType":"application/pdf","size":671309,"pageCount":"","thumbnailImageSrc":""},"briefingNotePDF":{"name":"Briefing Note PDF","src":null,"displayName":null,"title":null,"keywords":null,"description":null,"extension":null,"mimeType":null,"size":null,"pageCount":null,"thumbnailImageSrc":""},"discussionPapersPDF":{"name":"Discussion Papers PDF","src":null,"displayName":null,"title":null,"keywords":null,"description":null,"extension":null,"mimeType":null,"size":null,"pageCount":null,"thumbnailImageSrc":""},"executiveSummaryPDF":{"name":"Executive Summary PDF","src":null,"displayName":null,"title":null,"keywords":null,"description":null,"extension":null,"mimeType":null,"size":null,"pageCount":null,"thumbnailImageSrc":""},"executiveSummaryPDFDisplayName":{"value":""},"researchPreviewPDF":{"name":"Research Preview PDF","src":null,"displayName":null,"title":null,"keywords":null,"description":null,"extension":null,"mimeType":null,"size":null,"pageCount":null,"thumbnailImageSrc":""},"heroImage":{"src":"/~/media/mckinsey/business functions/people and organizational performance/our insights/the secret ingredient of successful big deals organizational health/secret-ingredient_l_1536x1536.png","alt":"The secret ingredient of successful big deals: Organizational health"},"standardImage":{"src":"/~/media/mckinsey/business functions/people and organizational performance/our insights/the secret ingredient of successful big deals organizational health/secret-ingredient_l_1536x1536.png","alt":"The secret ingredient of successful big deals: Organizational health"},"heroImageTopOffset":{"value":""},"headerOverlayOpacity":{"targetItem":null},"heroType":{"targetItem":{"displayName":"Fifty Fifty"}},"photoOverlayOpacity":{"targetItem":null},"hideHero":{"boolValue":false},"renderStackedHeroLayoutForMobile":{"boolValue":false},"articleHeroVideoId":{"value":""},"podcastHeroOmnyAudioID":{"value":""},"heroBespokeInteractiveID":{"value":""},"bespokeHeroRenderMode":{"targetItem":null},"audio":{"results":[]},"disruptor1up":{"results":[{"title":{"value":"Would you like to learn more about our \u003ca href=\"/capabilities/people-and-organizational-performance/how-we-help-clients\"\u003ePeople \u0026amp; 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