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class=" "> <a href="https://www.softpaws.com/hairballs-what-are-they-and-why-do-cats-get-them/"><span>Hairballs: What Are They and Why Do Cats Get Them?</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/heartworm-in-dogs-what-you-need-to-know/"><span>Heartworm in Dogs: What You Need to Know</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/help-for-dogs-that-drag-their-nails/"><span>Help for Dogs That Drag Their Nails</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/how-much-should-my-cat-sleep/"><span>How Much Should My Cat Sleep?</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/how-soft-paws-can-help-ease-introductions/"><span>How Soft Paws庐 Can Help Ease Introductions</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/how-soft-paws-can-help-protect-kids/"><span>How Soft Paws庐 Can Help Protect Kids</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/how-to-behave-at-the-dog-park/"><span>How to Behave at the Dog Park</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/how-to-clean-a-litter-box/"><span>How to Clean a Litter Box</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/how-to-exercise-a-cat"><span>How to Exercise a Cat</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/how-to-give-your-pet-a-pill/"><span>How to Give Your Pet a Pill</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/how-to-keep-your-cat-off-the-counter/"><span>How to Keep Your Cat Off the Counter</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/how-to-play-with-your-cat-interactive-is-best/"><span>How to Play with Your Cat: Interactive Is Best</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/how-to-spruce-up-old-cat-toys/"><span>How to Spruce up Old Cat Toys</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/hyperthyroidism-in-cats-how-to-recognize-and-treat-it/"><span>Hyperthyroidism in Cats: 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href="https://www.softpaws.com/why-do-cats-knock-things-off-shelves/"><span>Why Do Cats Knock Things Off Shelves?</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/why-do-my-cats-claws-shed/"><span>Why Do My Cat's Claws Shed?</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/why-does-my-cat-play-in-the-food-and-water-bowls/"><span>Why Does My Cat Play in the Food and Water Bowls?</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/why-does-my-cat-rub-his-face-on-things/"><span>Why Does My Cat Rub His Face on Things?</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/4-common-cat-training-mistakes/"><span>4 Common Cat Training Mistakes</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/about-soft-paws/"><span>About Soft Paws</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/about-soft-paws-for-cats/"><span>About Soft Paws for Cats</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/about-soft-paws-for-dogs/"><span>About Soft Paws for Dogs</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/application-instructions/"><span>Application Instructions</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/application-instructions-for-cats/"><span>Application Instructions for Cats</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/application-instructions-dog/"><span>Application Instructions for Dogs</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/articles/"><span>Articles</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/cat-scratching-declawing-and-rentals-how-to-talk-with-your-landlord-about-declawing/"><span>Cat Scratching, Declawing, and Rentals: How to Talk with Your Landlord About Declawing</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/dont-ignore-these-signs-of-illness-in-your-kitten/"><span>Don't Ignore These Signs of Illness in Your 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href="https://www.softpaws.com/how-to-trim-your-dogs-nails/"><span>How to Trim Your Dog's Nails</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/increase-your-bond-with-your-cat-with-soft-paws/"><span>Increase Your Bond with Your Cat with Soft Paws庐</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-april-may-color-combos/"><span>Kitty Cat April/May Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-august-september-color-combos/"><span>Kitty Cat August/September Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-december-january-color-combos/"><span>Kitty Cat December/January Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-february-march-color-combos/"><span>Kitty Cat February/March Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-january-february-color-combos/"><span>Kitty Cat January/February Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-july-august-color-combos/"><span>Kitty Cat July/August Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-june-july-color-combos/"><span>Kitty Cat June/July Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-march-april-color-combos/"><span>Kitty Cat March/April Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-may-june-color-combos/"><span>Kitty Cat May/June Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-november-december-color-combos/"><span>Kitty Cat November/December Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-october-november-color-combos/"><span>Kitty Cat October/November Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/kitty-cat-september-october-color-combos/"><span>Kitty Cat September/October Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/pets-other-than-dogs-and-cats-that-can-wear-soft-paws/"><span>Pets Other Than Dogs and Cats That Can Wear Soft Paws庐</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-april-may-color-combos/"><span>Puppy Dog April/May Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-august-september-color-combos/"><span>Puppy Dog August/September Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-december-january-color-combos/"><span>Puppy Dog December/January Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-february-march-color-combos/"><span>Puppy Dog February/March Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-january-february-color-combos/"><span>Puppy Dog January/February Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-july-august-color-combos/"><span>Puppy Dog July/August Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-june-july-color-combos/"><span>Puppy Dog June/July Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-march-april-color-combos/"><span>Puppy Dog March/April Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-may-june-color-combos/"><span>Puppy Dog May/June Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-november-december-color-combos/"><span>Puppy Dog November/December Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-october-november-color-combos/"><span>Puppy Dog October/November Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/puppy-dog-september-october-color-combos/"><span>Puppy Dog September/October Color Combos</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/questions-answers-cat/"><span>Questions & Answers: Soft Paws for Cats</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/questions-answers-soft-paws-for-dogs/"><span>Questions & Answers: Soft Paws for Dogs</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/questions-answers/"><span>Questions/Answers</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/size-guidelines-for-cats/"><span>Size Guidelines for Cats</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/size-guidelines-for-dogs/"><span>Size Guidelines for Dogs</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/soft-paws-application-video/"><span>Soft Paws Application Video</span></a> </li> <li class=" "> <a 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"> <a href="https://www.softpaws.com/why-do-cats-pee-on-their-humans-bed/"><span>Why Do Cats Pee on Their Human's Bed?</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/about-us/"><span>About Us</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/cat-gallery-page-2/"><span>Cat Gallery - Page 2</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/cat-gallery-page-3/"><span>Cat Gallery - Page 3</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/cat-gallery-page-4/"><span>Cat Gallery - Page 4</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/cat-gallery-page-5/"><span>Cat Gallery - Page 5</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/cat-gallery-page-6/"><span>Cat Gallery - Page 6</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/contact-us/"><span>Contact Us</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/dog-gallery-page-2/"><span>Dog Gallery - Page 2</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/dog-gallery-page-3/"><span>Dog Gallery - Page 3</span></a> </li> <li class=" ActivePage"> <a href="https://www.softpaws.com/help/"><span>Help</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/testimonials-page-2/"><span>Testimonials Page 2</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/testimonials-page-3/"><span>Testimonials Page 3</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/testimonials-page-4/"><span>Testimonials Page 4</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/testimonials-page-5/"><span>Testimonials Page 5</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/testimonials-page-6/"><span>Testimonials Page 6</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/testimonials-page-7/"><span>Testimonials Page 7</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/testimonials-page-8/"><span>Testimonials Page 8</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/testimonials-page-9/"><span>Testimonials Page 9</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/blog/"><span>Blog</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/shipping-returns/"><span>Shipping & Returns</span></a> </li> <li class=" "> <a href="https://www.softpaws.com/rss-syndication/"><span>RSS Syndication</span></a> </li> </ul> </div> </div> <div class="AccountNavigationList Moveable Panel slist" id="SideAccountNavigation"> <h3>Site Information</h3> <div class="BlockContent js-side-account-menu">  </div> </div> <script> (function ($, window) { 'use strict'; var bcTheme = window.bcTheme || {}; bcTheme.mobile = bcTheme.mobile || {}; var MobileAccountMenu = function MobileAccountMenu(){}; MobileAccountMenu.prototype.init = function init ( selector ) { this.$element = $(selector); this.cloneTopMenu(); this.setCurrencyConvertor(); this.bindEvents(); }; MobileAccountMenu.prototype.cloneTopMenu = function cloneTopMenu () { // Cloning from top menu as Globals don't work down here. var $topMenuClone = $('.TopMenu ul').clone(), $phoneNumber = $('<a />', { 'text': $('.js-drawermenu-store-phone-container').find('.phoneIcon').text(), 'href': 'tel:' + $('.js-drawermenu-store-phone-container').find('.js-drawermenu-store-phone').text() }); //Modify the cloned menu to make phone clickable and hide stuff we don't need $topMenuClone.find('.phoneIcon').replaceWith( $phoneNumber ); $topMenuClone.find('.js-drawermenu-cart').remove(); //append new menu to drawer this.$element.append( $topMenuClone ); }; MobileAccountMenu.prototype.setCurrencyConvertor = function setCurrencyConvertor () { this.$mobileCurrencyConverter = this.$element.find('.js-drawermenu-currency-converter'); this.$mobileSelectedCurrency = this.$mobileCurrencyConverter.find('.selected-currency'); this.$mobileCurrencyList = this.$mobileCurrencyConverter.find('.CurrencyList'); }; MobileAccountMenu.prototype.bindEvents = function bindEvents () { var that = this; this.$mobileSelectedCurrency.on('click', function(e) { e.preventDefault(); that.$mobileSelectedCurrency.toggleClass('open'); that.$mobileCurrencyList.toggleClass('open'); }); }; bcTheme.mobile.accountMenu = new MobileAccountMenu(); window.bcTheme = window.bcTheme || bcTheme; }(jQuery, window)); $(function () { bcTheme.mobile.accountMenu.init('.js-side-account-menu'); }); </script> </div> </div> <script> //<![CDATA[ $(function(){ //Drawer Subnavigation Accordion $('#DrawerMenu li ul').addClass('drawer-subcat'); $('#DrawerMenu .drawer-subcat').prev('a').after('<span class="subcat-expand"></span>'); $('#DrawerMenu .subcat-expand').click(function(){ $(this).next('.drawer-subcat').toggleClass('expanded'); $(this).toggleClass('subcat-expanded'); }); }); //]]> </script> <div class="page"> <div class="header"> <div class="inner"> <div id="AjaxLoading"> <div class="ajax-loader"> <img src="https://cdn10.bigcommerce.com/s-4bmyxl4p/templates/__custom/images/loader.png?t=1732587749" alt="" /> Loading... Please wait... </div> </div> <div id="Header"> <div class="inner prel"> <div class="SameGreatProduct"> <nobr>Original, Authentic <span class="spc">Soft Paws</span><sup class="smsup">®</sup></nobr><br /> <b><nobr>Made in the USA. <img src="/template/images/flag_11.gif" width="20" height="11" alt="Made in the USA" title="Made in the USA" /></nobr></b> <i class="sccblue"><nobr>Accept No Imitations!</nobr></i><div class="freeshipblurb"><b>Free Shipping</b> on orders over $49 <span class="small note"><nobr>(some restrictions apply)</nobr></span></div> </div> <div id="ToggleMenu" class="fa fa-bars normal"></div> <div class="header-logo"> <a href="https://www.softpaws.com/"><img src="/product_images/logo_1408694959__09750.png" border="0" id="LogoImage" alt="SoftPaws.com" /></a> </div> <div class="header-secondary"> <div class="TopMenu"> <ul style="display:">  <li style="" class="HeaderLiveChat"> </li> <li> <a href="/">Home</a> </li> <li> <a href="/about-us/">About</a> </li> <li> <a href="/questions-answers/">FAQs</a> </li> <li> <a href="/articles/">Articles</a> </li>  <li><a href="https://www.softpaws.com/giftcertificates.php">Gift Certificates</a></li> <li style="display:" class="wishLink"> <a href="https://www.softpaws.com/wishlist.php">Wish Lists</a> </li> <li style="display:"> <div><a href='https://www.softpaws.com/login.php' onclick=''>Sign in</a> or <a href='https://www.softpaws.com/login.php?action=create_account' onclick=''>Create an account</a></div> </li> <li class="js-drawermenu-currency-converter"> <div class="Block Moveable Panel" id="SideCurrencySelector" style="display:none;"></div> </li> <li class="last CartLink js-drawermenu-cart" style="display:"> <a href="https://www.softpaws.com/cart.php" title="View Cart"><span>View Cart</span> <i class="icon icon-cart" title="View Cart"> </i> <span id="cart-items" class="badge badge-info"></span></a> </li> </ul> <div class="clearTopMenu"> </div> </div> <div id="SearchForm" class="cf"> <form action="https://www.softpaws.com/search.php" method="get" onsubmit="return check_small_search_form()"> <label for="search_query">Search</label> <input type="text" name="search_query" id="search_query" class="Textbox autobox" value="Search" /> <input type="submit" class="Button" value="" name="Search" title="Search" /> </form> </div> <script type="text/javascript"> var QuickSearchAlignment = 'right'; var QuickSearchWidth = '390px'; lang.EmptySmallSearch = "You forgot to enter some search keywords."; // uniform() is deprecated in Blueprint theme; remove binding below when removing uniform $(document).ajaxComplete(function() { $('input[type=checkbox], select').not('.UniApplied').uniform(); }); </script> <div class="social_icon"> <ul> <li><a href="https://www.facebook.com/SoftPawsNailCaps" target="_blank"><img alt="Soft Paws Facebook" src="/template/images/fb.png"></a></li>  <li><a href="http://www.pinterest.com/softpaws4me/" target="_blank"><img alt="Soft Paws Pinterest" src="/template/images/printrest.png"></a></li> </ul> </div> </div> <div id="cart-amount"> <a href="https://www.softpaws.com/cart.php" class="Cart"><span class="bag-handle"></span><span class="total"> </span></a> </div> </div> </div> <div class="PageMenu"> <div class="inner"> <div class="CategoryList" id="SideCategoryList"> <h4>Categories</h4> <div class="BlockContent"> <div class="SideCategoryListFlyout"> <ul class="sf-menu sf-horizontal"> <li><a href="https://www.softpaws.com/soft-paws-cats/">SOFT PAWS庐 CATS</a></li> <li><a href="https://www.softpaws.com/soft-paws-dogs/">SOFT PAWS庐 DOGS</a></li> <li><a href="https://www.softpaws.com/accessories-and-toys/">Accessories/Toys</a><ul> <li><a href="https://www.softpaws.com/accessories/">Accessories</a></li> <li><a href="https://www.softpaws.com/stocking-stuffers/">Cat Stocking Stuffers</a></li> <li><a href="https://www.softpaws.com/brushes/">Brushes</a></li> <li><a href="https://www.softpaws.com/cat-holiday-items/">Cat Holiday Items </a></li> <li><a href="https://www.softpaws.com/cat-toys/">Cat Toys</a></li> <li><a href="https://www.softpaws.com/cat-collars/">Cat Collars</a></li> <li><a href="https://www.softpaws.com/dog-toys/">Dog Toys</a></li> <li><a href="https://www.softpaws.com/dog-collars/">Dog Collars</a></li> </ul> </li> <li><a href="https://www.softpaws.com/photo-gallery/">PHOTO GALLERY</a></li> <li><a href="https://www.softpaws.com/testimonials/">Testimonials</a><ul> <li><a href="https://www.softpaws.com/testimonials-cats/">TESTIMONIALS - CATS</a></li> <li><a href="https://www.softpaws.com/testimonials-dogs/">TESTIMONIALS - DOGS</a></li> </ul> </li> <li><a href="https://www.softpaws.com/other-categories/">Other Categories</a><ul> <li><a href="https://www.softpaws.com/all-muffin-blankets/">All Muffin Blankets</a></li> <li><a href="https://www.softpaws.com/valentines-day-toys/">Valentine's Day Toys</a></li> <li><a href="https://www.softpaws.com/cat-cave-easter-baskets/">Cat Cave Easter Baskets</a></li> <li><a href="https://www.softpaws.com/cat-caves/">Cat Caves</a></li> <li><a href="https://www.softpaws.com/extra-applicator-tips-glue-nail-clippers/">Extra Applicator Tips / Glue / Nail Clippers</a></li> <li><a href="https://www.softpaws.com/fountains/">Fountains</a></li> <li><a href="https://www.softpaws.com/halloween-cat-toys/">Halloween Cat Toys</a></li> <li><a href="https://www.softpaws.com/halloween-dog-toys/">Halloween Dog Toys</a></li> <li><a href="https://www.softpaws.com/interactive-cat-toys/">Interactive Cat Toys</a></li> <li><a href="https://www.softpaws.com/litter-mat-mates/">Litter Mat Mates</a></li> <li><a href="https://www.softpaws.com/muffin-pillow-discount/">Muffin Pillow Discount</a></li> <li><a href="https://www.softpaws.com/music-my-pet-cds/">Music My Pet CDs</a></li> <li><a href="https://www.softpaws.com/stocking-stuffers-for-cats/">Stocking Stuffers for Cats</a></li> <li><a href="https://www.softpaws.com/special-sale-products/">Special-Sale-Products</a></li> <li><a href="https://www.softpaws.com/stocking-stuffers-for-dogs/">Stocking Stuffers for Dogs</a></li> <li><a href="https://www.softpaws.com/tiger-dreamz-products/">Tiger Dreamz Products</a></li> <li><a href="https://www.softpaws.com/west-paw-floating-toys/">West Paw Floating Toys</a></li> <li><a href="https://www.softpaws.com/brushes-grooming/">Brushes / Grooming</a></li> <li><a href="https://www.softpaws.com/litter-box-tools-mats/">Litter-Box Tools & Mats</a></li> <li><a href="https://www.softpaws.com/training-aids/">Training Aids</a></li> <li><a href="https://www.softpaws.com/beds-fountains/">Beds & Fountains</a></li> <li><a href="https://www.softpaws.com/miscellaneous/">Miscellaneous</a></li> </ul> </li> <li><a href="https://www.softpaws.com/order-now/">Order Now</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="main"> <div class="inner"> <div class="Block Breadcrumb Moveable Panel" id="PageBreadcrumb"> <ul> <li><a href="https://www.softpaws.com/">Home</a></li><li>Help</li> </ul> </div> <div class="Left" id="LayoutColumn1"> <div class="BlockContent"> <h3><a href="/soft-paws-cats/">ORDER SOFT PAWS® CATS</a></h3> </div> <div class="BlockContent"> <h3><a href="/soft-paws-dogs/">ORDER SOFT PAWS® DOGS</a></h3> </div> <div class="BlockContent"> <h3><a href="/accessories/">Accessories</a></h3> </div> <div class="BlockContent"> <h3><a href="/what-size-cat-dog/">What Size?</a></h3> </div> <div class="BlockContent"> <h3><a href="/application-instructions/">Application Instructions</a></h3> </div> <div class="BlockContent"> <h3><a href="/questions-answers/">Questions/Answers</a></h3> </div> <div class="BlockContent"> <h3><a href="/about-soft-paws/">About Soft Paws</a></h3> </div> <div class="BlockContent"> <h3><a href="/articles/">Articles</a></h3> </div> <div class="BlockContent"> <h3><a href="/testimonials/">Testimonials</a></h3> </div> <div class="BlockContent"> <h3><a href="/photo-gallery/">Photo Gallery</a></h3> </div> <div class="BlockContent"> <h3><a href="/cat-toys/">Cat Toys</a></h3> </div> <div class="BlockContent"> <h3><a href="/cat-collars/">Cat Collars</a></h3> </div> <div class="BlockContent"> <h3><a href="/dog-toys/">Dog Toys</a></h3> </div> <div class="BlockContent"> <h3><a href="/dog-collars/">Dog Collars</a></h3> </div> <div class="vest_goomer"><a href="/vetsandgroomers/"><img src="/template/images/left_side_banner.png" alt=""></a> <img src="/template/images/free_shipping.jpg" alt=""> </div> <div class="paypal"><img src="/template/images/paypal.png" alt=""></div> <div class="Block Moveable Panel" id="SideSubPageList" style="display:none;"></div> </div> <div class="Content" id="LayoutColumn2"> <div class="BlockContent PageContent"> <link rel="stylesheet" href="/template/js/visuallightbox.css" type="text/css" media="screen" /> <script type="text/javascript" src="/template/js/jquery.min.js"></script> <script type="text/javascript" src="/template/js/visuallightbox.js"></script> <script type="text/javascript" src="/template/js/vlbdata1.js"></script> <h1 class="TitleHeading">Help</h1> <p> <script charset="utf-8" type="text/javascript" src="https://www.softpaws.com/template/js/jquery-1.5.min.js"></script> <script charset="utf-8" type="text/javascript" src="https://www.softpaws.com/template/js/vallenato.js"></script> </p> <div class="question_ans"> <h2>Order Status</h2> <div id="accordion-container"> <h2 class="accordion-header">Has my order shipped? How do I track it?</h2> <div class="accordion-content"> <p class="first-p">As long as you provided a valid email address when you placed your order, you should receive an email confirmation that your order has shipped along with its associated tracking number.</p> </div> <h2 class="accordion-header">How do I change quantities or cancel an item?</h2> <div class="accordion-content"> <p class="first-p">At the bottom of the page under My Account, click Order Status to make sure your order has not yet shipped. If you have not already signed in, you will be prompted to enter your email and password. If your order has not shipped, you may send us a message requesting a change to your order or order status by clicking View Messages on the left side of your screen. There you may send us a message regarding your unshipped order. Alternatively, you may contact our office at 1-800-989-2542 to request a change to your order.</p> </div> <h2 class="accordion-header">My order never arrived.</h2> <div class="accordion-content"> <p class="first-p">If your tracking number indicates that your package was delivered but you have not received it, please allow another business day for delivery as sometimes the Post Office will mark a package delivered just prior to the actual delivery day. If on the next business day you still have not received your order after your normal delivery time, contact our office at 1-800-989-2542 so we may verify that your shipping address is correct.</p> </div> <h2 class="accordion-header">An item is missing from my shipment. My product is missing components.</h2> <div class="accordion-content"> <p class="first-p">Please <a href="https://www.softpaws.com/contact-us/">contact us</a> using our easy web form.</p> </div> <h2 class="accordion-header">When will my backorder arrive?</h2> <div class="accordion-content"> <p class="first-p">If your item is backordered, we will ship it immediately upon receiving it in our office. From the date of shipment, your item will arrive within 7 business days for USPS 1st Class mail, or 2-5 business days for Priority Mail, or 1-3 business days for Express mail. UPS Ground arrives within seven business days.</p> </div> </div> <br /> <h2>My Account</h2> <div id="accordion-container"> <h2 class="accordion-header">How do I create an account?</h2> <div class="accordion-content"> <p class="first-p">Near the top right corner of the website, click Create an account. Follow the instructions on the screen.</p> </div> <h2 class="accordion-header">How do I edit my account information?</h2> <div class="accordion-content"> <p class="first-p">Near the top right corner of the webpage, click Sign in. Enter the email address and password associated with the account, and click Sign In. On the left under Manage Your Account, click Your Account Details. Click Update My Details when finished.</p> </div> <h2 class="accordion-header">How much is my shipping?</h2> <div class="accordion-content"> <p class="first-p">After you have added items to your cart, click View Cart near the top right corner of the webpage. Enter your Billing and Shipping details. Your shipping options will appear, complete with cost and approximate delivery time.</p> </div> <h2 class="accordion-header">I forgot my password.</h2> <div class="accordion-content"> <p class="first-p">Near the top right corner of the site, click Sign in. Below the fields for email and password, click Forgot your password?. Enter the email address associated with the account, and click Continue. A message will be delivered shortly in order to verify your email address. Follow the instructions to request a new password.</p> </div> <h2 class="accordion-header">How do I return my product?</h2> <div class="accordion-content"> <p class="first-p">See <a href="https://www.softpaws.com/shipping-returns/">Shipping & Returns</a>.</p> </div> <h2 class="accordion-header">I received the wrong product.</h2> <div class="accordion-content"> <p class="first-p">Please <a href="https://www.softpaws.com/contact-us/">contact us</a> using our easy web form.</p> </div> <h2 class="accordion-header">When will my order ship?</h2> <div class="accordion-content"> <p class="first-p">All orders will be shipped within two business days. Business days are Monday through Friday with the exception of US Holidays. Priority, Express and UPS orders will be shipped the same day if received during regular business days BEFORE 2:30PM Pacific Time. If you place an order over the weekend with Priority, Express or UPS shipping, or on a postal holiday, your order will be shipped the next business day as described above. For all shipping methods except overnight services, keep in mind that the postal carrier does not count the pickup day as a shipping day. Rather, the next business day following the pickup of the package will count as the first shipping day.</p> <p>See <a href="https://www.softpaws.com/shipping-returns/">Shipping Policy</a> for additional information.</p> </div> </div> <br /> <h2>Guarantees</h2> <div id="accordion-container"> <h2 class="accordion-header">Soft Paws Five Star Guarantee</h2> <div class="accordion-content"> <p class="first-p">We stand behind our product and respect our customers. Without you, where would we be? We have an absolute commitment to providing you with a pleasant and safe shopping experience. If there is anything we can do to make that experience better, please let us know.<br /> <a href="https://www.softpaws.com/contact-us/">Contact Us</a></p> <ol> <li>Quality and Safety <p>Soft Paws was developed by veterinarian Dr. Wexler, to provide a safe, effective and easy-to-use solution to cat scratching problems. This is the original Soft Paws®—a product you can trust.</p> </li> <li>Customer Service <p>Taking care of our customers is our primary focus. We constantly strive to provide the best service possible. Please feel free to let us know how we may better serve you.</p> </li> <li>Incredible Selection <p>We provide the largest selection of colors and sizes. We also create new colors that are exclusive to our site to give you varied options to suit your color preferences and for holidays and special occasions. We are committed to bringing you the product you want. Feel free to let us know what you would like.</p> </li> <li>Privacy and Security <p>You can rest assured that your shopping experience will be safe and secure. We use state-of-the-art, high security, 256 bit SSL encryption by GeoTrust as well as trusted credit card protection. We also respect your privacy. We will never rent, sell or distribute your information to other companies. We hate it when people do that to us.</p> </li> <li>Money Back <p>If you are not satisfied, we will refund the purchase price. See <a href="https://www.softpaws.com/shipping-returns/">Return Policy</a>.</p> </li> </ol></div> <h2 class="accordion-header">Privacy Policy and Security</h2> <div class="accordion-content"> <p class="first-p">See <a href="https://www.softpaws.com/terms-conditions-privacy/">Terms/Conditions/Privacy</a>.</p> </div> </div> <br /> <h2>Pricing and Billing</h2> <div id="accordion-container"> <h2 class="accordion-header">Do I have to pay sales tax?</h2> <div class="accordion-content"> <p class="first-p">Customers only have to pay sales tax if their billing address is in the state of California.</p> </div> <h2 class="accordion-header">I have a question regarding my charges.</h2> <div class="accordion-content"> <p class="first-p">Please <a href="https://www.softpaws.com/contact-us/">contact us</a> using our easy web form.</p> </div> <h2 class="accordion-header">I need a copy of my receipt/invoice.</h2> <div class="accordion-content"> <p class="first-p">Please <a href="https://www.softpaws.com/contact-us/">contact us</a> using our easy web form.</p> </div> <h2 class="accordion-header">When will my credit/refund appear on my account?</h2> <div class="accordion-content"> <p class="first-p">When we initiate a refund request, it can take your credit card company anywhere from 7-30 days to process and post the refund to your account.</p> </div> <h2 class="accordion-header">When will my credit card be charged?</h2> <div class="accordion-content"> <p class="first-p">Your credit card will be charged immediately upon placing your order through our website. Typically it takes around 24 hours for the transaction to settle.</p> </div> </div> <br /> <h2>Buyer's Guide</h2> <div id="accordion-container"> <h2 class="accordion-header">How do I buy/redeem a gift certificate?</h2> <div class="accordion-content"> <p class="first-p">Near the top of the website, click Gift Certificates. Enter the required information, then click Add Gift Certificate to Cart.</p> </div> <h2 class="accordion-header">How do I find my product?</h2> <div class="accordion-content"> <p class="first-p">If you are looking for a specific product, try searching the site using the Search box near the top right corner of the site. You can also view the products by category by clicking on Soft Paws® Cats, Soft Paws® Dogs, or Accessories/Toys.</p> </div> <h2 class="accordion-header">How do I navigate the site?</h2> <div class="accordion-content"> <p class="first-p">To reach the home page, click the SoftPaws.com icon in the top left corner of the page. You may search for products and pages using the Search box near the top right corner of the site. To view products by category, our <a href="https://www.softpaws.com/photo-gallery/">Photo Gallery</a>, or <a href="https://www.softpaws.com/testimonials/">Testimonials</a>, click on any of the associated links in the main navigation menu near the top of the site. You may also click on any of the image shortcuts on the home page to reach the related page. At the bottom of the site, you will find links to additional pages, including support and company information.</p> </div> <h2 class="accordion-header">How do I use a coupon?</h2> <div class="accordion-content"> <p class="first-p">On the checkout page, scroll down below your items to the bottom of the page. Enter your coupon code in the Coupon Code box, and click Go.</p> </div> <h2 class="accordion-header">How do I use a gift certificate?</h2> <div class="accordion-content"> <p class="first-p">On the checkout page, scroll down below your items to the bottom of the page. Enter your gift certificate code in the Redeem Gift Certificate box, and click Go.</p> </div> </div> <br /> <h2>Additional Support</h2> <div id="accordion-container"> <h2 class="accordion-header">About Soft Paws®</h2> <div class="accordion-content"> <p class="first-p">See <a href="https://www.softpaws.com/about-us/">About Us</a>.</p> </div> <h2 class="accordion-header">Sizing Guidelines</h2> <div class="accordion-content"> <p class="first-p">See <a href="https://www.softpaws.com/what-size-cat-dog/">Sizing Guidelines</a> for Cats and Dogs.</p> </div> <h2 class="accordion-header">Application Instructions</h2> <div class="accordion-content"> <p class="first-p">See <a href="https://www.softpaws.com/application-instructions/">Application Instructions</a> for Cats and Dogs.</p> </div> <h2 class="accordion-header">Contact Us</h2> <div class="accordion-content"> <p class="first-p">Please <a href="https://www.softpaws.com/contact-us/">contact us</a> using the web form, or call 1-800-989-2542.</p> </div> </div> </div> </div> <div class="Block Moveable Panel" id="PageComments" style="display:none;"></div> </div> <div class="clear"></div> </div> </div> <div class="main"><div class="inner"><div class="disclaimer">Disclaimer: This website is not intended to replace professional consultation, diagnosis, or treatment by a licensed veterinarian. If you require any veterinary related advice, contact your veterinarian promptly. Information at SoftPaws.com is exclusively of a general reference nature. Do not disregard veterinary advice or delay treatment as a result of accessing information at this site.</div></div></div> <div class="footer"> <div class="inner"> <div class="newsletter-subscription" id="SideNewsletterBox"> <div class="inner"> <div class="grid"> <div class="grid__item full tcenter" style="line-height: 11px;"> <h4 style="display: inline-block; line-height: 11px; margin-bottom: 0px; margin-top: 10px;">Sign up for the Soft Paws Newsletter:</h4> <h4 style="display: inline-block; line-height: 11px; margin-bottom: 0px; margin-top: -10px; padding-top: 2px;"><a class="whitelink" href="https://www.softpaws.com/sign-up-for-the-free-softpaws-newsletter/"><b>Click Here</b></a></h4> </div>    </div> </div> </div> <script type="text/javascript"> //  </script> <div class="footer-main"> <div class="inner"> <div class="footer-columns grid"> <div class="grid__item one-quarter"><h4>Company Information</h4> <ul class="pages-menu sf-menu sf-horizontal sf-js-enabled"> <li><a href="/about-us/">About Us</a></li> <li><a href="/testimonials/">Testimonials</a></li>  <li><a href="/terms-and-conditions/">Terms & Conditions</a></li> <li><a href="/privacy-policy/">Privacy Policy</a></li> <li><a href="/cookies-policy/">Cookies Policy</a></li> </ul> </div> <div class="grid__item one-quarter"> <div class="Block CategoryList Panel"> <h4>My Account</h4> <div class="BlockContent"> <ul class="sf-menu sf-horizontal"> <li><a href="/login.php">Login/Register</a></li> <li><a href="/orderstatus.php">Order Status</a></li> </ul> </div> </div> <div class="Block CategoryList Panel"> <h4>Affiliates</h4> <div class="BlockContent"> <ul class="sf-menu sf-horizontal"> <li><a target="affiliate" href="http://www.shareasale.com/shareasale.cfm?merchantID=56031">Become an Affiliate</a></li> </ul> </div> </div> </div> <div class="grid__item one-quarter"> <div class="BrandList Moveable Panel slist" id="SideShopByBrand" > <h4>Customer Service</h4> <div class="BlockContent"> <ul class="treeview"> <li><a href="/free-shipping-on-orders-over-49/">Free Shipping Offer</a></li> <li><a href="/shipping-returns/">Shipping & Returns</a></li> <li><a href="/contact-us/">Contact Us</a></li> <li><a href="/help/">Help</a></li> <li><a href="/questions-answers/">FAQs</a></li> </ul> </div> </div> </div> <div class="grid__item one-quarter"> <div class="BrandList Moveable Panel slist" id="SideShopByBrand" > <h4>Products</h4> <div class="BlockContent"> <ul class="treeview"> <li><a href="/soft-paws-cats/">Soft Paws庐 Cats</a></li> <li><a href="/soft-paws-dogs/">Soft Paws庐 Dogs</a></li> <li><a href="/supplies/">Supplies</a></li> </ul> </div> </div> </div> <div class="grid__item one-quarter"> <div class="BrandList Moveable Panel slist" id="SideShopByBrand" > <h4>Gallery</h4> <div class="BlockContent"> <ul class="treeview"> <li><a href="/cat-gallery/">Cat Gallery</a></li> <li><a href="/dog-gallery/">Dog Gallery</a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="footer-links"> <div class="inner"> <p>*Soft Paws ® is a trademark for Soft paws nail caps for cats and dogs of Soft Paws Inc., Lafayette, LA. 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