Achieving Product and Quality Excellence in Contract Manufacturing

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et_pb_column_0 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner" data-et-multi-view="{"schema":{"content":{"desktop":"<h1>Achieving Product and Quality Excellence in Contract Manufacturing <\/h1>","tablet":"<h2><span style=\"color: #ffffff;\">Achieving Product and Quality Excellence in Contract Manufacturing<\/span><\/h2>"}},"slug":"et_pb_text"}" data-et-multi-view-load-tablet-hidden="true"><h1>Achieving Product and Quality Excellence in Contract Manufacturing </h1></div> </div><div class="et_pb_module et_pb_image et_pb_image_0 hero-section"> <span class="et_pb_image_wrap "><img fetchpriority="high" decoding="async" width="1092" height="186" src="https://www.arenasolutions.com/wp-content/uploads/Promex-Logo-White.png" alt="Promex Logo-White" title="Promex Logo-White" srcset="https://www.arenasolutions.com/wp-content/uploads/Promex-Logo-White.png 1092w, https://www.arenasolutions.com/wp-content/uploads/Promex-Logo-White-300x51.png 300w, https://www.arenasolutions.com/wp-content/uploads/Promex-Logo-White-500x85.png 500w, https://www.arenasolutions.com/wp-content/uploads/Promex-Logo-White-768x131.png 768w, https://www.arenasolutions.com/wp-content/uploads/Promex-Logo-White-248x42.png 248w, https://www.arenasolutions.com/wp-content/uploads/Promex-Logo-White-1080x184.png 1080w" sizes="(max-width: 1092px) 100vw, 1092px" class="wp-image-57268" /></span> </div> </div><div class="et_pb_column et_pb_column_1_2 et_pb_column_1 et_pb_css_mix_blend_mode_passthrough et-last-child et_pb_column_empty"> </div> </div> </div><div class="et_pb_section et_pb_section_1 et_section_regular et_section_transparent" > <div class="et_pb_row et_pb_row_1"> <div class="et_pb_column et_pb_column_1_3 et_pb_column_2 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="dark-green">About the Company</h2></div> </div><div class="et_pb_module et_pb_text et_pb_text_2 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p>Based in Silicon Valley, Promex Industries is a leading contract manufacturer specializing in the assembly of small, highly complex electronics devices. Promex uses advanced microelectronics assembly technologies and proven commercial packaging techniques to produce high-quality products. The company serves customers across numerous industries including medical and biotech, data and telecom, photonics, MEMS and sensors, military and aerospace, semiconductors, and LiDAR.</p> <p>From early-stage prototypes to high-volume production, Promex excels at every stage. Their state-of-the-art Class 100/1000 cleanroom facilities are ISO 13485:2016 and ISO 9001:2015 certified. The company is also ITAR registered, and their application specialists are IPC-A-610 certified.</p></div> </div> </div><div class="et_pb_column et_pb_column_2_3 et_pb_column_3 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_3 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="dark-green">AT A GLANCE</h2></div> </div><div class="et_pb_module et_pb_text et_pb_text_4 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h3>SYSTEM USED</h3> <p>Arena PLM</p> <h3>Best Thing About Arena</h3> <p>Connects product information and quality management processes in a single digitized record</p> <h3>Bottom-Line Impact</h3> <p>Enhances visibility and accountability across the entire organization to quickly resolve issues and successfully execute projects</p> <h3 style="margin-top: 18px;">Key Benefits</h3> <table class=" alignleft" style="width: 100%; border-collapse: collapse;" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width: 50%; text-align: left; vertical-align: top;"> <ul> <li>Automates the change review and approval process</li> <li>Reduces engineering change notice (ECN) approval time from a week to just two days</li> <li>Significantly shortens engineering change order (ECO) cycle times</li> <li>Ensures process compliance with ISO, ITAR, IPC, and other regulatory standards</li> </ul> </td> <td style="width: 50%; text-align: left; vertical-align: top;"> <ul> <li>Streamlines recertifications and customer audits</li> <li>Provides high-level snapshot of open action items and quality issues</li> <li>Keeps cross-functional teams on track with meeting project deliverables</li> <li>Easy to deploy, maintain, and use</li> </ul> </td> </tr> </tbody> </table></div> </div><div class="et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h3>SYSTEM USED</h3> <p>Arena PLM</p> <h3>Best Thing About Arena</h3> <p>Connects product information and quality management processes in a single digitized record</p> <h3>Bottom-Line Impact</h3> <p>Enhances visibility and accountability across the entire organization to quickly resolve issues and successfully execute projects</p> <h3 style="margin-top: 18px;">Key Benefits</h3> <ul> <li>Automates the change review and approval process</li> <li>Reduces engineering change notice (ECN) approval time from a week to just two days</li> <li>Significantly shortens engineering change order (ECO) cycle times</li> <li>Ensures process compliance with ISO, ITAR, IPC, and other regulatory standards</li> <li>Streamlines recertifications and customer audits</li> <li>Provides high-level snapshot of open action items and quality issues</li> <li>Keeps cross-functional teams on track with meeting project deliverables</li> <li>Easy to deploy, maintain, and use</li> </ul></div> </div> </div> </div><div class="et_pb_row et_pb_row_2"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_4 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_6 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="dark-green">BUSINESS CHALLENGES</h2> <p>Building intricate electronic systems smaller than 1 mm requires precision, technical expertise, and information integrity. Promex must consistently assemble products to the right specifications and follow compliant practices to meet customers’ quality, cost, and delivery expectations.</p> <p>Early on, Promex did not have a single repository to manage product information and implement changes. Build documentation, customer correspondences, compliance evidence, and other key records were maintained via spreadsheets, paper, local drives, and emails. Essentially, information was disconnected and difficult to find.</p> <p>It took several days to push engineering change notifications (ECNs) through the approval cycle. Engineering change orders (ECOs) were recorded on paper and sequentially routed to each stakeholder for review and approval, resulting in a cumbersome and time-consuming process. “Because our document control manager was the sole person handling ECOs, we encountered delays whenever she was out of the office. Everything came to a halt since we didn’t have full visibility into the status of changes,” stated Jonathan Cruz, IT and Database Manager at Promex.</p> <p>These manual processes and disparate systems made it difficult for Promex to efficiently get products through to production. Hence, they set out to find an enterprise product lifecycle management (PLM) system that could streamline engineering changes and allow for better control and tracking of information throughout the entire lifecycle.</p></div> </div> </div> </div><div class="et_pb_row et_pb_row_3"> <div class="et_pb_column et_pb_column_2_3 et_pb_column_5 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_7 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="dark-green">THE SOLUTION</h2> <p>After evaluating several PLM solutions, Promex selected Arena because it was affordable, easy to implement, and highly configurable.</p> <p>Arena PLM centralizes Promex’s product information and quality management processes in a secure, cloud-native platform. From bills of materials (BOMs), supplier lists, and assembly instructions to engineering changes and quality records—everything is connected. Automatic change processes and revision controls are applied to items, BOMs, and documents, ensuring that everyone always works from the right revision.</p> <p>Promex’s teams can securely access Arena and quickly see the status of ECOs and other open items via a convenient dashboard. Since ECOs are automatically routed to stakeholders all at once, Promex can expedite the review and approval process and implement changes faster. Moreover, they can use Arena’s filtering and search capabilities to quickly retrieve information for audits and other sustaining activities.</p> <p>By linking CAPAs, nonconformances, complaints, and other quality processes directly to the product BOM, Arena provides Promex full traceability and visibility into quality issues that impact the product. <br />This connected quality management approach helps the company streamline compliance with ISO and other quality standards.</p> <p>Arena also supports Promex’s compliance with ITAR through its multilayered security model and robust access controls.</p></div> </div> </div><div class="et_pb_column et_pb_column_1_3 et_pb_column_6 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_8 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p class="p1"><img loading="lazy" decoding="async" class="alignnone wp-image-24447" src="https://www.arenasolutions.com/wp-content/uploads/Ebook-Quote-Mark.png" alt="Blue quote mark" width="84" height="75" /></p> <h3 class="p1"><span style="color: #197bc0;">We appreciate the flexibility of Arena, allowing us to tailor it to support our current processes and gradually expand our usage over time. We also like that it scales to accommodate our continued growth.”<br /></span></h3> <p class="p1" style="text-align: right;"><span class="s1">—Jonathan Cruz, IT & Database Manager, Promex Industries</span></p></div> </div> </div> </div><div class="et_pb_row et_pb_row_4"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_7 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_image et_pb_image_1"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1200" height="507" src="https://www.arenasolutions.com/wp-content/uploads/PROMEX_CR1000_DATACON-EV0-DIE-BONDING_PSW.jpg" alt="Photo of PROMEX CR100 DATACON EV0 DIE-BONDING" title="PROMEX CR100 DATACON EV0 DIE-BONDING" srcset="https://www.arenasolutions.com/wp-content/uploads/PROMEX_CR1000_DATACON-EV0-DIE-BONDING_PSW.jpg 1200w, https://www.arenasolutions.com/wp-content/uploads/PROMEX_CR1000_DATACON-EV0-DIE-BONDING_PSW-300x127.jpg 300w, https://www.arenasolutions.com/wp-content/uploads/PROMEX_CR1000_DATACON-EV0-DIE-BONDING_PSW-500x211.jpg 500w, https://www.arenasolutions.com/wp-content/uploads/PROMEX_CR1000_DATACON-EV0-DIE-BONDING_PSW-768x324.jpg 768w, https://www.arenasolutions.com/wp-content/uploads/PROMEX_CR1000_DATACON-EV0-DIE-BONDING_PSW-248x105.jpg 248w, https://www.arenasolutions.com/wp-content/uploads/PROMEX_CR1000_DATACON-EV0-DIE-BONDING_PSW-1080x456.jpg 1080w" sizes="(max-width: 1200px) 100vw, 1200px" class="wp-image-57302" /></span> </div> </div> </div><div class="et_pb_row et_pb_row_5"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_8 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_9 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2 class="dark-green">RESULTS</h2> <p>Arena now serves as the single source of truth for Promex to efficiently manage product information and quality processes. They have been able to implement Arena using a phased approach and gradually acclimate everyone to the system.</p> <p>All departments use Arena’s core capabilities including BOM management, engineering change management, quality management, and project management as part of their daily work routine:</p> <ul> <li>Operations, sales, and engineering retrieve and upload new procedures to Arena.</li> <li>Materials and production teams pull assembly instructions directly from Arena to ensure they are always working from the latest revision.</li> <li>The quality team leverages Arena’s Quality module to create all the processes (e.g., complaints, nonconforming materials, internal audits, management reviews) and associated records that support their quality management system (QMS). They set up specific criteria for each process to ensure compliance with regulatory standards. “Having all our compliance evidence up to date and readily accessible in Arena helps to simplify our audits,” stated Songlin Li, Quality Manager at Promex.</li> <li>The engineering team uses the Project module to keep track of action items and customer communications for each project. “Arena serves as our checklist to ensure that we have all the right information at every phase of the project,” stated Dave Fromm, Chief Operating Officer at Promex. “We’re able to document and review the lessons learned from each project and drive continuous improvement.”</li> <li>Employees access training records from Arena as part of their onboarding and ongoing performance development.</li> </ul> <p>In the future, Promex plans to integrate Arena with their enterprise resource planning (ERP) system to help streamline inventory parts management and supplier management.</p> <p>With all their information fully digitized and connected, Promex can continue their successful journey toward revolutionizing microelectronics assembly and achieving quality excellence.</p></div> </div><div class="et_pb_module et_pb_text et_pb_text_10 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p class="p1"><img loading="lazy" decoding="async" class="alignnone wp-image-24447" src="https://www.arenasolutions.com/wp-content/uploads/Ebook-Quote-Mark.png" alt="Blue quote mark" width="84" height="75" /></p> <h3 class="p1"><span style="color: #197bc0;">Since implementing Arena, we no longer work in silos. Everyone now has complete visibility into issues or open items that impact production. Nothing slips through the cracks.”<br /></span></h3> <p class="p1" style="text-align: right;"><span class="s1">—Dave Fromm, Chief Operating Officer, Promex Industries</span></p></div> </div> </div> </div><div class="et_pb_row et_pb_row_6"> <div class="et_pb_column et_pb_column_1_2 et_pb_column_9 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_image et_pb_image_2"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="800" height="559" src="https://www.arenasolutions.com/wp-content/uploads/Promex-PROMEX_WIREBOND_K-S-RAPID-PRO.jpg" alt="Photo of Promex WIREBOND K-S RAPID PRO" title="Promex WIREBOND K-S RAPID PRO" srcset="https://www.arenasolutions.com/wp-content/uploads/Promex-PROMEX_WIREBOND_K-S-RAPID-PRO.jpg 800w, https://www.arenasolutions.com/wp-content/uploads/Promex-PROMEX_WIREBOND_K-S-RAPID-PRO-300x210.jpg 300w, https://www.arenasolutions.com/wp-content/uploads/Promex-PROMEX_WIREBOND_K-S-RAPID-PRO-500x349.jpg 500w, https://www.arenasolutions.com/wp-content/uploads/Promex-PROMEX_WIREBOND_K-S-RAPID-PRO-768x537.jpg 768w, https://www.arenasolutions.com/wp-content/uploads/Promex-PROMEX_WIREBOND_K-S-RAPID-PRO-248x173.jpg 248w" sizes="(max-width: 800px) 100vw, 800px" class="wp-image-57312" /></span> </div> </div><div class="et_pb_column et_pb_column_1_2 et_pb_column_10 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_image et_pb_image_3"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="800" height="559" src="https://www.arenasolutions.com/wp-content/uploads/PROMEX_PROMEX-METROLOGY-INSPECTION_MICROVUE-SUBSTRATE.jpg" alt="Photo of PROMEX METROLOGY INSPECTION MICROVUE SUBSTRATE" title="PROMEX METROLOGY INSPECTION MICROVUE SUBSTRATE" srcset="https://www.arenasolutions.com/wp-content/uploads/PROMEX_PROMEX-METROLOGY-INSPECTION_MICROVUE-SUBSTRATE.jpg 800w, https://www.arenasolutions.com/wp-content/uploads/PROMEX_PROMEX-METROLOGY-INSPECTION_MICROVUE-SUBSTRATE-300x210.jpg 300w, https://www.arenasolutions.com/wp-content/uploads/PROMEX_PROMEX-METROLOGY-INSPECTION_MICROVUE-SUBSTRATE-500x349.jpg 500w, https://www.arenasolutions.com/wp-content/uploads/PROMEX_PROMEX-METROLOGY-INSPECTION_MICROVUE-SUBSTRATE-768x537.jpg 768w, https://www.arenasolutions.com/wp-content/uploads/PROMEX_PROMEX-METROLOGY-INSPECTION_MICROVUE-SUBSTRATE-248x173.jpg 248w" sizes="(max-width: 800px) 100vw, 800px" class="wp-image-57307" /></span> </div> </div> </div> </div><div id="before-footer-cta" class="et_pb_section et_pb_section_3 cta-section blue-button footer-cta-section et_pb_with_background et_section_regular et_section_transparent" > <div class="et_pb_row et_pb_row_7 et_pb_equal_columns et_pb_gutters1"> <div class="et_pb_with_border et_pb_column_1_2 et_pb_column et_pb_column_11 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_11 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>SEE Arena<br /> <span style="font-family: 'acier-bat-outline';">IN ACTION</span></h2> <p class="p3"></div> </div> </div><div class="et_pb_column et_pb_column_1_2 et_pb_column_12 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_button_module_wrapper et_pb_button_0_wrapper et_pb_button_alignment_left et_pb_button_alignment_tablet_center et_pb_module "> <a class="et_pb_button et_pb_button_0 et_pb_bg_layout_light" href="/get-demo/">GET A DEMO</a> </div> </div> </div> </div> </div> </div> </div> </div> <script nitro-exclude> document.cookie = 'nitroCachedPage=' + (!window.NITROPACK_STATE ? 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