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src="https://supportcenter-production-f.squarecdn.com/help/assets/helpshift_requester-3adc042ce269bc396477439ee3f1db15710990b689e6c24cd15955d370f389e1.js"></script><script>const contactPathLocalized = '/help/ie/en/contact?panel=FAB456B04971'; const showAdaFAB = !!false; const showUnifiedChatComponent = false; fetchHelpshiftData(true, true);</script><script>$("[data-nav-search-trigger]").on('click', function() { $('html').removeClass( 'navigation-drawer-active navigation-cart-active' ); $("#welcome-search-query").focus(); });</script><script>$(document).ready(function () { // This search implementation uses the "classname" local variable to prefix our selectors, // this allows us to select elements specific to this section even if multiple instances of // search_form are used in one page const classes = asClassnameSelectors('search-welcome pad-bottom-medium pad-bottom-xl-at-medium') // There should only be one nav-search instance on the page at a time. const navSearchClassname = ".nav-search" const navSearch = $(navSearchClassname) const isNavSearch = classes.includes(navSearchClassname) && navSearch.length; const clearIcon = $(sectionSpecific('#clear-search-icon')) const searchResults = $(sectionSpecific('.search-results')) const searchInput = $(sectionSpecific('#welcome-search-query')) // This input holds the UUID for the current search query. const queryIdInput = $(sectionSpecific('#welcome-search-query-id')) const suggestedArticleList = $(sectionSpecific('#sc-evo-default-suggested-article-list')) const form = $(sectionSpecific('#welcome-search')) const searchIconComponent = '' + '<div class="menu-item-search-icon">' + '<svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg">' + '<path fill-rule="evenodd" clip-rule="evenodd" d="M10.5 6a4.5 4.5 0 1 0 0 9 4.5 4.5 0 0 0 0-9zM4 10.5a6.5 6.5 0 1 1 11.762 3.816l3.977 3.977a1 1 0 0 1-1.414 1.414l-3.972-3.972A6.5 6.5 0 0 1 4 10.5z" fill="#3E4348"/>' + '</svg>' + '</div>'; function asClassnameSelectors(classes) { // converts "classname_1 classname_2" to ".classname_1.classname_2" return classes.split(' ').map((klass) => `.${klass}`).join(""); } // Ensures a selector is specific to this instance of the search_form if there are // multiple instances of the search_form on the page. function sectionSpecific(selector) { return `${classes} ${selector}` } function refreshQueryId() { queryIdInput.val(window.uuidv4()); } function updateInputPlaceholder(window_width) { if (window_width < 740) { searchInput.attr('placeholder', "How can we help you?"); } else { searchInput.attr('placeholder', "Search questions, keywords, topics"); } } function checkDefaultSuggestedArticleList() { if (searchInput.val().length === 0) { clearIcon.hide(); suggestedArticleList.show(); } else { clearIcon.show(); } } function trackCtrImpression(input_text) { if (!window.ctr_impression_logged && input_text.length >= 2) { Sq.Tracking.eventQueue.enqueue(() => { if (Sq.OneTrust.advertisingTrackingEnabled) { Sq.Tracking.es.trackV2({ catalog_name: 'help_center_ctr_suggest', help_center_ctr_suggest_value: 'impression', locale_country_code: "IE", locale_language: "en" }); } }); window.ctr_impression_logged = true; } } function isMobile() { const viewWidth = Math.max(document.documentElement.clientWidth || 0, window.innerWidth || 0) // We don't have access to the SCSS breakpoint variables here, but this should match with 'small' return viewWidth < 740 } function scrollToTopOnMobile() { if(isMobile()) { // Needs to be placed in a timeout as iOS will automatically set the scroll position when // focusing an input setTimeout(() => { const scrollTo = document.querySelector(sectionSpecific('.scroll-to')) scrollTo.scrollIntoView(true) }, 100) } } function handleSearchInputEvents() { let previousLength = 0; searchInput .focus(function () { scrollToTopOnMobile() checkDefaultSuggestedArticleList(); searchResults.addClass('active'); }) .blur(function () { // Without this timeout the search results will disappear before the user's click can be registered. setTimeout(function () { if (isNavSearch) { navSearch.hide(); searchInput.val(''); } }, 200); searchResults.removeClass('active'); }) .on('input', function () { checkDefaultSuggestedArticleList(); const searchInputText = $(this).val(); const currentLength = searchInputText.length; if (currentLength > previousLength) { previousLength = currentLength; } else if (!currentLength || Math.abs(currentLength - previousLength) >= 4) { previousLength = currentLength; refreshQueryId() } trackCtrImpression(searchInputText) }); } function handleFormSubmission() { form.on('submit', function (e) { searchResults.removeClass('active'); Sq.CDPLogger.logEvent('Conduct Full Search', { 'SearchQuery': searchInput.val(), 'QueryId': queryIdInput.val(), 'SessionId': '', 'SearchBarLocation': 'support center home page' }); }); } function handleSearchResultClick() { searchResults.on('click', 'a', function () { searchResults.removeClass('active'); }); } function handleNavSearchIconClick() { if (isNavSearch) { // Triggers displaying the Search input when the search icon in the nav is clicked. $("[data-nav-search-trigger]").on('click', function () { navSearch.toggle(); $('html').removeClass( 'navigation-drawer-active navigation-cart-active' ); if (navSearch.is(':visible')) { searchInput.focus(); } }); } } function handleSearchIconClick() { $(sectionSpecific('#search-icon')).on('click', function () { searchInput.focus(); }); } function handleClearIconClick() { clearIcon.on('click', function () { searchInput.val(''); if (isNavSearch) { navSearch.hide(); } else { searchInput.focus(); checkDefaultSuggestedArticleList(); } }); } function handleWindowResize() { $(window).resize(function () { updateInputPlaceholder(window.innerWidth); }); } function showBookshelfResults(request, response, sellerResponse) { if (sellerResponse === undefined) return; let totalResults = sellerResponse.total_result_count; if (totalResults > 0) { let results = sellerResponse.document_results.map(function (result, index) { let document_kind_name = "Help Article"; if (result.document.document_kind === 4) { document_kind_name = "Community Answer"; } else if (result.document.document_kind === 7) { document_kind_name = "Weebly Help Article"; } return { label: result.document.title, value: result.document.title, url: result.document.url, kind: result.document.document_kind, score: result.score, doc_id: result.document.document_id, // Start index at 1 index: index + 1, kind_name: document_kind_name } }); Sq.CDPLogger.logEvent(`View Search Suggestions`, { 'Feature': 'Search', 'Query': request.term, 'QueryId': queryIdInput.val(), 'SessionId': "", 'Suggestions': results, 'SearchBarLocation': 'support center home page' }); response(results); } else { response([{ label: "Hit enter to search", id: "submit-label", }]); } } const autocompleteArgs = { source: function (request, response) { $.ajax({ dataType: "json", type: 'GET', url: "/api/v1/bookshelf/search", data: { "data": JSON.stringify({ "source": "HELP_CENTER", "search_text": request.term, "search_type": 'SUGGEST', "document_kinds": ['HELP_CENTER_ARTICLE', 'COMMUNITY_POST', 'WEEBLY_HELP_ARTICLE'], "locale": { "country_code": "IE", "language_code": "en", }, "page": 1, "per_page": 6 }) }, success: function (data) { showBookshelfResults(request, response, data); }, error: function (data) { } }); }, minLength: 2, delay: 200, // This method runs whenever a user clicks on a search suggestion select: function (event, ui) { function stripHtmlTags(html) { return html.replace(/<[^>]*>/g, ''); } // This prevents raw label text from overwriting the stripped label text below event.preventDefault(); if (ui.item) { // Bookshelf returned no results and the user clicked on the default label // which tells me them to hit search if (ui.item.id === "submit-label") { form.submit(); return; } // Updates the search input with the selected suggestion label text after stripping out HTML tags // Without this we would place <b> tags in the search input searchInput.val(stripHtmlTags(ui.item.label)) form.submit(); Sq.CDPLogger.logEvent(`Click Search Suggestion`, { 'Feature': 'Search', 'ItemURL': ui.item.url, 'DocumentKind': ui.item.kind, 'DocumentType': ui.item.kind_name, 'SearchRank': ui.item.score, 'SearchIndex': ui.item.index, 'SessionId': "", 'QueryId': queryIdInput.val(), 'SearchBarLocation': 'support center home page' }); refreshQueryId() } }, response: function (event, ui) { if (ui.content.length > 0) { suggestedArticleList.hide(); } }, focus: function (event) { event.preventDefault(); // <-- prevent the input value from being updated. } }; // Used as a default when Bookshelf returns no results for the user's search function submitSearchComponent(item) { return ( '<div class="ui-menu-title-only">' + item.label + '</div>' ) } function suggestionComponent(item) { return ( searchIconComponent + '<a>' + '<div class="ui-menu-title-label">' + item.label + '</div>' + '</a>' ) } $(sectionSpecific(".article-search-query")).autocomplete( $.extend({appendTo: sectionSpecific('.sc-evo-search-results-list')}, autocompleteArgs)) .data("ui-autocomplete") ._renderItem = function (ul, item) { // When Bookshelf returns no results for the user's search, we display some // default text in the results list if (item.id === "submit-label") { return $('<li></li>').attr('id', item.id) .append(submitSearchComponent(item)) .appendTo(ul); } // Creates and appends the specific results item return $("<li></li>") .data('item.autocomplete', item) .append(suggestionComponent(item)) .appendTo(ul); }; function initialize_event_handlers() { // Search input event handlers handleSearchInputEvents() handleSearchIconClick() handleClearIconClick() handleFormSubmission() handleSearchResultClick() handleNavSearchIconClick() handleWindowResize() } initialize_event_handlers() // Sets the Query ID for the first time refreshQueryId() // Default to blur when page first loads searchInput.blur(); // Sets the placeholder text on page load updateInputPlaceholder(window.innerWidth); });</script><script>//always initialized on every view to keep track of log in <-> log out transitions Sq.OnLoad.dom(() => { if (!window.adaHistoryManager) { window.adaHistoryManager = new Sq.AdaHistoryManager( "false" === "true", Sq.OneTrust.functionalityTrackingEnabled ); } })</script><script>const currentUnitToken = '' Sq.CDPLogger.init(currentUnitToken);</script><script src="https://supportcenter-production-f.squarecdn.com/help/assets/yext-analytics-50b4e8aefc3705fc2f66c68f36e8a591052d15c9912b505fb39d97df64ba805d.js"></script><script>const searchAnalytics = YextAnalytics.provideSearchAnalytics({ experienceKey: 'production-en-ie-supportcenter-search', experienceVersion: 'PRODUCTION', businessId: 3844312, domain: 'https://answers.yext-pixel.com' });</script><header data-entry-id="6CYG9BYsshJgu0SfYqZNLN" id="header" role="banner"><nav class="navigation grid-flex grid-align-justify grid-valign-middle grid-space-none" role="navigation"><div class="column navigation-logo grid-flex grid-valign-middle grid-space-none"><div class="column"><a href="https://squareup.com/ie/en" title="Square"><img alt="Square" width="22" height="22" src="//images.ctfassets.net/2d5q1td6cyxq/3YgLxN3bwu02VIZ6uzKev8/91925413e0032c61d5b8328aaca33c5c/square_44px.svg" /></a></div><div class="column navigation-line"></div><div class="column"><a class="navigation-subtitle-link" href="/help/ie/en" title="Support">Support</a></div></div><div class="column navigation-main grid-flex grid-valign-middle grid-space-none"><div class="column navigation-menu"><div class="grid-flex-at-medium grid-space-none grid-align-justify grid-valign-middle"><div class="column expand"><ul class="reset gap-vert-none grid-space-none grid-auto-at-medium grid-valign-middle grid-align-right" role="menubar"><li class="column navigation-node"><button aria-controls="category-6fctb9GEXPMkZk3fAvZ6v2" 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navigation-search"></div><div class="column no-shrink navigation-toggle"><button aria-controls="navigation" aria-expanded="false" aria-haspopup="true" class="navigation-drawer-trigger"><div class="navigation-drawer-icon"><span></span><span></span><span></span><span></span></div></button></div></div></nav></header><div class="main-content" role="main"><section class="hero hide-until-small gap-vert-large-at-medium gap-vert-medium-at-small" id="welcome-search-section"><div class="content pad-none"><div class="intro"><h1>Hi. How can we help?</h1></div></div></section><script>function logSelect(search_text, search_type, country_code, language_code, document_id) { if(document_id === 'cash-help-fake-article') return; $.ajax({ dataType: "json", type: "GET", url: "/api/v1/bookshelf/log-click-through", data: { "data": JSON.stringify({ "source": "HELP_CENTER", "search_text": search_text, "search_type": search_type, "locale": { "country_code": country_code, "language_code": language_code }, "document_id": document_id }) } }) };</script><section class="search-section search-welcome pad-bottom-medium pad-bottom-xl-at-medium" id="search-bar"><form id="welcome-search" class="sc-evo-search-form" action="/help/ie/en/article/search" accept-charset="UTF-8" method="get"><div class="search-field-wrapper scroll-to"><div class="field search-field"><div class="field-input"><input autocapitalize="off" autocomplete="off" autocorrect="off" class="article-search-query search-input" id="welcome-search-query" maxlength="100" name="q" type="text" value="" /><input id="welcome-search-query-id" name="query_id" type="hidden" value="" /><div class="spinner spinner-small" id="loading-icon"></div><div id="clear-search-icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M4.707 3.293a1 1 0 1 0-1.414 1.414L10.586 12l-7.293 7.293a1 1 0 1 0 1.414 1.414L12 13.414l7.293 7.293a1 1 0 1 0 1.414-1.414L13.414 12l7.293-7.293a1 1 0 1 0-1.414-1.414L12 10.586 4.707 3.293z" fill="#000"/> </svg> </div><div id="search-icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.5 17.4998C12.07 17.4998 13.52 16.9698 14.68 16.0998L18.79 20.2098L20.2 18.7998L16.09 14.6898C16.97 13.5198 17.49 12.0798 17.49 10.5098C17.49 6.64983 14.35 3.50983 10.49 3.50983C6.62999 3.50983 3.48999 6.64983 3.48999 10.5098C3.48999 14.3698 6.63999 17.4998 10.5 17.4998ZM10.5 5.49983C13.26 5.49983 15.5 7.73983 15.5 10.4998C15.5 13.2598 13.26 15.4998 10.5 15.4998C7.73999 15.4998 5.49999 13.2598 5.49999 10.4998C5.49999 7.73983 7.73999 5.49983 10.5 5.49983Z" fill="#3e4348"/> </svg> </div></div></div></div></form><div class="search-results"><div class="sc-evo-search-results-list"><div id="sc-evo-default-suggested-article-list"><div class="content"><div class="h5 suggestion-title">Popular Articles</div></div><ul><li class="suggestions-ui-menu-item"><a href="/help/ie/en/article/3807-deposit-options-with-square"><div class="ui-menu-title-only">Transfers with Square</div></a></li><li class="suggestions-ui-menu-item"><a href="/help/ie/en/article/7060-square-team-app-for-team-members"><div class="ui-menu-title-only">Square Team App for Team Members</div></a></li><li class="suggestions-ui-menu-item"><a href="/help/ie/en/article/6852-get-started-with-square-online-store"><div class="ui-menu-title-only">Get started with Square Online</div></a></li><li class="suggestions-ui-menu-item"><a href="/help/ie/en/article/6000-square-egift-cards"><div class="ui-menu-title-only">Square eGift Cards</div></a></li><li class="suggestions-ui-menu-item"><a href="/help/ie/en/article/6692-get-started-with-square-checkout-links"><div class="ui-menu-title-only">Get Started with Square Payment Links</div></a></li><li class="suggestions-ui-menu-item"><a href="/help/ie/en/article/7232-reintroducing-square-point-of-sale"><div class="ui-menu-title-only">Navigate Square Point of Sale</div></a></li></ul></div></div></div></section><section class="gap-bottom-medium gap-bottom-xl-at-medium" id="sign-in-sign-up"><div class="content pad-vert-medium-at-medium pad-vert-small-at-extra-small border-vert"><div class="grid-1-at-small grid-2-at-medium grid-valign-middle grid-row-space-base align-center sign-in-sign-up-grid"><div class="column align-right-at-medium pad-right-small-at-medium"><h6>Sign in for expedited support</h6></div><div class="column align-left-at-medium"><a class="button" 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