Report a breach (service providers)

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</div> </div> </header> <main id="main-content" class="pt-20 md:pt-0 md:mt-7 mb-3 md:mb-4"> <div class="lg:container px-4 mb-4 print:hidden"> <nav aria-label="breadcrumb"> <ul class="-mx-1 flex flex-wrap text-sm"> <li class="mx-1"> <span class="after:content-['/'] after:ml-1"> <a href="/global/" class="text-link hover:underline">Global</a> </span> </li> <li class="mx-1"> <span class="after:content-['/'] after:ml-1"> <a href="/global/privacy-notice/" class="text-link hover:underline">ICO Privacy notice</a> </span> </li> <li class="mx-1"> <span>Report a breach (service providers)</span> </li> </ul> </nav> </div> <div class="lg:container px-4"> <div class="border-dotted border-b-2 border-neutral-200 pb-2 sm:pb-3.5 md:pb-6 mb-2 sm:mb-3.5 md:mb-5"> <div class="md:flex md:items-center"> <h1 class="py-0.5 font-serif leading-none sm:border-l-10 sm:pl-3 text-serif-2xl sm:text-serif-3xl border-theme-grey">Report a breach (service providers)</h1> <div class="md:pl-2 md:ml-auto mt-2 md:mt-2 print:hidden"> </div> </div> </div> <div class="grid grid-cols-4"> <div class="col-span-4 md:hidden border-b-2 border-dotted border-neutral-200 flex justify-between pb-2 mb-4 cursor-pointer print:hidden" id="multipage-nav-toggle"> <p class="text-sm text-primary justify-start">Contents</p> <div class="justify-end"> <span class="icon icon-search text-primary" id="multipage-search-button"></span> <span class="icon icon-pointer-down text-primary"></span> </div> </div> <aside class="col-span-4 md:col-span-1 hidden md:block motion-safe:transition-all motion-safe:duration-200 overflow-hidden md:overflow-auto max-h-0 md:max-h-fit mb-6 md:mb-0" id="multipage-nav"> <form id="multipage-search" class="mb-3 flex" method="get"> <label for="multipage-search-input" class="sr-only">Search this document</label> <input type="search" name="search" value="" class="w-full py-2 px-2 text-sm bg-slate-100 border-r-0" id="multipage-search-input" /> <button type="submit" title="Search" class="icon icon-search px-2 bg-slate-100 border border-solid border-l-0 border-slate-700"> </button> </form> <nav> <ul> <li> <div class="mb-2 pb-2 border-b-2 border-dotted border-neutral-200"> <a href="/global/privacy-notice/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1399"> <span>ICO Privacy notice</span> </a> </div> <ul> <li> <div> <a href="/global/privacy-notice/general-information/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1479"> <span>General information</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/cha-nges-to-this-privacy-notice/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1480"> <span>Changes to this privacy notice</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/controller-s-contact-details/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1482"> <span>Controller’s contact details</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/data-protection-officers-contact-details/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1485"> <span>Data Protection Officer's contact details</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/how-do-we-get-information/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1489"> <span>How do we get information?</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/your-data-protection-rights/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1491"> <span>Your data protection rights</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/request-a-service-adjustment/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1493"> <span>Request a service adjustment</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/sharing-your-information/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1498"> <span>Sharing your information</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/links-to-other-websites/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1500"> <span>Links to other websites</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/your-right-to-complain/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1503"> <span>Your right to complain</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/children-s-information/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1505"> <span>Children’s information</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/managing-customer-contact/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1507"> <span>Managing customer contact</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/how-you-can-contact-us/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1511"> <span>How you can contact us</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/visitors-to-our-website/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1513"> <span>Visitors to our website</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/visitors-to-the-office/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1516"> <span>Visitors to the office</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/2-reason-for-contacting-us/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1519"> <span>2. Reason for contacting us</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/responding-to-our-project-explain-consultation/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1523"> <span>Responding to our project ExplAIn consultation</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/report-a-nuisance-call-or-message/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1525"> <span>Report a nuisance call or message</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/making-a-complaint/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1528"> <span>Making a complaint</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/report-bad-practices-as-a-whistleblower/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1532"> <span>Report bad practices as a whistleblower</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/make-an-enquiry/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1534"> <span>Make an enquiry</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/investigations-for-law-enforcement-purposes/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1536"> <span>Investigations for law enforcement purposes</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/using-our-subject-access-request-service/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1542"> <span>Using our subject access request service</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/apply-for-a-job-or-secondment/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1544"> <span>Apply for a job or secondment</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/contact-the-press-office/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1547"> <span>Contact the Press Office</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/attend-an-event-seminar-or-workshop/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1548"> <span>Attend an event, seminar or workshop</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/responding-to-our-consultation-requests-and-surveys/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1551"> <span>Responding to our consultation requests and surveys</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/register-for-a-webinar-or-live-broadcast-event/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1556"> <span>Register for a webinar or live broadcast event</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/subscribing-to-our-e-newsletter/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1561"> <span>Subscribing to our e-newsletter</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/request-our-publications/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1564"> <span>Request our publications</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/make-an-information-request/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1566"> <span>Make an information request</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/using-our-privacy-notice-generator-tool/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1570"> <span>Using our privacy notice generator tool</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/3-communicate-with-us-as-a-business/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1575"> <span>3. Communicate with us as a business</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/pay-a-data-protection-fee/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1576"> <span>Pay a fee under the Data Protection (charges and information) Regulations 2018 (the data protection fee)</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/apply-for-an-ico-grant/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1580"> <span>Apply for an ICO grant</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/report-a-breach-service-providers/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid bg-neutral-100 text-neutral-600 border-theme-grey pl-[10px]" data-id="1582"> <span>Report a breach (service providers)</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/report-a-breach-all-controllers/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1583"> <span>Report a breach (all controllers)</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/when-we-audit-an-organisation/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1585"> <span>When we audit an organisation</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/submit-a-dpia-for-consultation/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1587"> <span>Submit a Data Protection Impact Assessment for consultation</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/submit-a-bcr-application-for-approval/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1588"> <span>Submit a BCR application for approval</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/signing-the-your-data-matters-pledge/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1589"> <span>Signing the Your Data Matters pledge</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/joining-our-sme-feedback-group/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1590"> <span>Joining our SME feedback group</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/nominations-for-data-protection-officer-of-the-year-award/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1592"> <span>Nominations for Data Protection Officer of the Year award</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/providing-details-for-case-studies/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1595"> <span>Providing details for case studies</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/we-re-carrying-out-an-advisory-check-up-on-your-organisation/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1596"> <span>We’re carrying out an advisory check-up on your organisation</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/submit-a-question-to-our-innovation-advice-service-in-the-beta-phase/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1597"> <span>Submit a question to our Innovation Advice Service in the BETA phase</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/register-as-a-trust-service-provider/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1598"> <span>Register as a trust service provider</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/submit-a-code-of-conduct-or-certification-scheme-for-approval/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1600"> <span>Submit a Code of Conduct or Certification Scheme for approval</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/apply-for-accreditation-as-a-code-monitoring-body/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1601"> <span>Apply for accreditation as a code monitoring body</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/upstream-feedback-group/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1602"> <span>Upstream feedback group</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/volunteer-to-particate-in-ico-website-user-research/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1603"> <span>Volunteer to particate in ICO website user research</span> </a> </div> </li> </ul> <ul> <li> <div> <a href="/global/privacy-notice/data-protection-practitioners-conference-2024/" class="pt-2 pr-2 pb-2 flex justify-between text-sm border-l-4 border-solid text-link border-transparent hover:border-neutral-200 hover:bg-neutral-100 pl-[10px]" data-id="1604"> <span>Data Protection Practitioners' Conference 2024</span> </a> </div> </li> </ul> </li> </ul> </nav> </aside> <div class="col-span-4 md:col-span-3 md:pl-10"> <div class="mb-10"> <div class="umb-block-grid" data-grid-columns="12;" style="--umb-block-grid--grid-columns: 12;"> <div class="umb-block-grid__layout-container"> <div class="umb-block-grid__layout-item" data-content-element-type-alias="richTextBlock" data-content-element-type-key="d7ec1d8a-2a00-439e-95b4-9f3537f5ece4" data-element-udi="umb://element/6164783c2d37490eb346499bdddf7d95" data-col-span="12" data-row-span="1" style=" --umb-block-grid--item-column-span: 12; --umb-block-grid--item-row-span: 1; "> <div class="prose prose-sm md:prose-base prose-h2:font-serif sm:prose-h2:border-l-10 sm:prose-h2:pl-3 sm:prose-h2:-ml-3 sm:prose-h2:relative sm:prose-h2:left-[-10px] prose-h3:font-serif sm:prose-lead:border-l-10 sm:prose-lead:pl-3 sm:prose-lead:-ml-3 sm:prose-lead:relative sm:prose-lead:left-[-10px] prose-hr:my-4 prose-h2:border-theme-grey-light prose-lead:border-theme-grey-light prose-theme-grey sm:ml-[10px] sm:pl-3"> <ul> <li><a href="#purpose">Purpose and lawful basis for processing</a></li> <li><a href="#whatweneed">What we need</a></li> <li><a href="#need1">Why we need it</a></li> <li><a href="#keep">How long we keep it</a></li> <li><a href="#rights">What are your rights?</a></li> <li><a href="#process">Do we use any data processors?</a></li> </ul><h2>Purpose and lawful basis for processing<a id="purpose"></a></h2><p>Our purpose for collecting this information is so that we can assess, and take action on, all reported breaches.</p><p>The lawful basis we rely on to process your personal data is article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulator.</p><h2>What we need<a id="whatweneed"></a></h2><p>Public electronic communications service providers are required by law to report any security breaches involving personal data to us. Along with information about the breach, we need the name and contact details of a representative of your business.</p><h2>Why we need <a id="need1"></a>it</h2><p>We use the data collected to record the breach, make decisions about the action we may take, contact you for more information and inform you of any actions we’ve taken.</p><p>We may also contact you to ask if you would be interested in participating in a customer satisfaction survey. If you would like to be included, we will pass your name and email address onto a third party to complete the survey on our behalf.</p><h2>How long we keep it<a id="keep"></a></h2><p>For information about how long we hold personal data, see our <a href="/media2/smeb0y5u/retention-and-disposal-policy.pdf" title="Retention and disposal policy">retention schedule</a>.</p><p>If you agree to participate in the customer experience survey, ICS will keep your survey response for 30 days from the survey closes. They will keep your name and email address for 9 months from the survey expiry date.</p><h2>What are your rights?<a id="rights"></a></h2><p>We process personal data in the breach form in our capacity as regulator, so you have the right to object to our processing of your personal data. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.</p><p>For more information on your rights, please see <a href="https://ico.org.uk/global/privacy-notice/your-data-protection-rights/">‘Your rights as an individual’.</a></p><h2>Do we use any data processors?<a id="process"></a></h2><p>We do not use any data processors for handling data breach reports.</p><p>We use the Institute of Customer Service (ICS) as a data processor to run our customer satisfaction surveys.</p> </div> </div> </div> </div> </div> <nav class="print:hidden inline-flex flex-col items-start gap-5"> <a href="/global/privacy-notice/apply-for-an-ico-grant/" class="group text-primary"> <div class="flex items-center"> <i class="icon icon-arrow-left text-4xl"></i> <span class="pl-3 flex flex-col"> <span class="text-lg font-semibold">Previous</span> <span class="text-sm underline underline-offset-4 decoration-dotted decoration-1 group-hover:decoration-solid">Apply for an 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