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}.ssa-instance-2587612608.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d:before { line-height: 1.0; font-weight: normal; text-transform: none; speak: none; font-variant: normal; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; }</style> <style>.ssa-instance-819294125.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-box-align: center; -webkit-align-items: center; -ms-flex-align: center; align-items: center; -webkit-box-flex: 0; -webkit-flex: 0 0 4%; -ms-flex: 0 0 4%; flex: 0 0 4%; font-size: 2.25rem; }@media (max-width: 1023px) { .ssa-instance-819294125.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { -webkit-box-flex: 0; -webkit-flex: 0 0 8%; -ms-flex: 0 0 8%; flex: 0 0 8%; } }@media (max-width: 767px) { .ssa-instance-819294125.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: none; } }.ssa-instance-819294125.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d:before { line-height: 1.0; font-weight: normal; text-transform: none; speak: none; font-variant: normal; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; }</style> <style>.ssa-instance-4170986808.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-box-align: center; -webkit-align-items: center; -ms-flex-align: center; align-items: center; -webkit-box-flex: 0; -webkit-flex: 0 0 4%; -ms-flex: 0 0 4%; flex: 0 0 4%; font-size: 2.25rem; }@media (max-width: 1023px) { .ssa-instance-4170986808.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { -webkit-box-flex: 0; -webkit-flex: 0 0 8%; -ms-flex: 0 0 8%; flex: 0 0 8%; } }@media (max-width: 767px) { .ssa-instance-4170986808.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: none; } }.ssa-instance-4170986808.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d:before { line-height: 1.0; font-weight: normal; text-transform: none; speak: none; font-variant: normal; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; }</style> <style>.ssa-instance-4221346757.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-box-align: center; -webkit-align-items: center; -ms-flex-align: center; align-items: center; -webkit-box-flex: 0; -webkit-flex: 0 0 4%; -ms-flex: 0 0 4%; flex: 0 0 4%; font-size: 2.25rem; }@media (max-width: 1023px) { .ssa-instance-4221346757.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { -webkit-box-flex: 0; -webkit-flex: 0 0 8%; -ms-flex: 0 0 8%; flex: 0 0 8%; } }@media (max-width: 767px) { .ssa-instance-4221346757.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: none; } }.ssa-instance-4221346757.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d:before { line-height: 1.0; font-weight: normal; text-transform: none; speak: none; font-variant: normal; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; }</style> <style>.ssa-instance-432269524.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-box-align: center; -webkit-align-items: center; -ms-flex-align: center; align-items: center; -webkit-box-flex: 0; -webkit-flex: 0 0 4%; -ms-flex: 0 0 4%; flex: 0 0 4%; font-size: 2.25rem; }@media (max-width: 1023px) { .ssa-instance-432269524.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { -webkit-box-flex: 0; -webkit-flex: 0 0 8%; -ms-flex: 0 0 8%; flex: 0 0 8%; } }@media (max-width: 767px) { .ssa-instance-432269524.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: none; } }.ssa-instance-432269524.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d:before { line-height: 1.0; font-weight: normal; text-transform: none; speak: none; font-variant: normal; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; }</style> <style>.ssa-instance-952272499.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-box-align: center; -webkit-align-items: center; -ms-flex-align: center; align-items: center; -webkit-box-flex: 0; -webkit-flex: 0 0 4%; -ms-flex: 0 0 4%; flex: 0 0 4%; font-size: 2.25rem; }@media (max-width: 1023px) { .ssa-instance-952272499.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { -webkit-box-flex: 0; -webkit-flex: 0 0 8%; -ms-flex: 0 0 8%; flex: 0 0 8%; } }@media (max-width: 767px) { .ssa-instance-952272499.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: none; } }.ssa-instance-952272499.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d:before { line-height: 1.0; font-weight: normal; text-transform: none; speak: none; font-variant: normal; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; }</style> <style>.ssa-instance-4255612580.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-box-align: center; -webkit-align-items: center; -ms-flex-align: center; align-items: center; -webkit-box-flex: 0; -webkit-flex: 0 0 4%; -ms-flex: 0 0 4%; flex: 0 0 4%; font-size: 2.25rem; }@media (max-width: 1023px) { .ssa-instance-4255612580.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { -webkit-box-flex: 0; -webkit-flex: 0 0 8%; -ms-flex: 0 0 8%; flex: 0 0 8%; } }@media (max-width: 767px) { .ssa-instance-4255612580.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: none; } }.ssa-instance-4255612580.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d:before { line-height: 1.0; font-weight: normal; text-transform: none; speak: none; font-variant: normal; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; }</style> <style>.ssa-instance-3926067757.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-box-align: center; -webkit-align-items: center; -ms-flex-align: center; align-items: center; -webkit-box-flex: 0; -webkit-flex: 0 0 4%; -ms-flex: 0 0 4%; flex: 0 0 4%; font-size: 2.25rem; }@media (max-width: 1023px) { .ssa-instance-3926067757.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { -webkit-box-flex: 0; -webkit-flex: 0 0 8%; -ms-flex: 0 0 8%; flex: 0 0 8%; } }@media (max-width: 767px) { .ssa-instance-3926067757.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: none; } }.ssa-instance-3926067757.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d:before { line-height: 1.0; font-weight: normal; text-transform: none; speak: none; font-variant: normal; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; }</style> <style>.ssa-instance-2719967132.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-box-align: center; -webkit-align-items: center; -ms-flex-align: center; align-items: center; -webkit-box-flex: 0; -webkit-flex: 0 0 4%; -ms-flex: 0 0 4%; flex: 0 0 4%; font-size: 2.25rem; }@media (max-width: 1023px) { .ssa-instance-2719967132.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { -webkit-box-flex: 0; -webkit-flex: 0 0 8%; -ms-flex: 0 0 8%; flex: 0 0 8%; } }@media (max-width: 767px) { .ssa-instance-2719967132.coh-ce-cpt_tab_accordion_with_two_title-20e23a2d { display: none; } 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blue-container__item">Blogs and case studies</p> <div class="blue-container__item"> <a href="https://www.weareplanet.com/blog/planet-shopper-portal-tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">Planet shopper portal: Tax Free shopping made easier</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a href="https://www.weareplanet.com/blog/tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">How does Tax Free shopping work?</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a href="https://www.weareplanet.com/case-studies/el-corte-ingles"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">El Corte Inglés and Planet improve Tax Free shoppers' experience</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <a class="blue-container__item" href="https://www.weareplanet.com/blog">See all<img src="/resources/icons/arrow.svg" alt="An arrow pointing right."></a> </div> </div> </div> </div>      <div id="block-cohesion-theme-content">     <article data-history-node-id="2216" role="article" about="/faq" typeof="schema:WebPage">    <span property="schema:name" content="FAQ" class="hidden"></span>  <div>          <div>     <div class="coh-container ssa-component coh-component ssa-component-instance-344f12bc-4c17-4aed-a765-426bde3ffc46 coh-component-instance-344f12bc-4c17-4aed-a765-426bde3ffc46 coh-light-mode padding-top-bottom coh-ce-cpt_accordion_with_two_titles-b23edb7b" > <div class="coh-container coh-headings coh-ce-cpt_accordion_with_two_titles-7fed8371 coh-container-boxed" > <h1 class="coh-heading coh-style-h100 coh-ce-cpt_accordion_with_two_titles-a4131c7b"> </h1> <h5 class="coh-heading coh-style-h500 coh-ce-cpt_accordion_with_two_titles-e6fef30c"> Frequently asked questions </h5> </div> <div class="coh-container coh-ce-cpt_accordion_with_two_titles-3bf7bd9 coh-container-boxed" > <div class="coh-accordion-tabs"> <div class="coh-accordion-tabs-inner coh-accordion-tabs-horizontal-left coh-accordion-tabs-display-accordion-xl coh-accordion-tabs-display-accordion-sm coh-ce-cpt_accordion_with_two_titles-948300e4" data-coh-accordion="{"title":"Accordion tabs container","styles":{"xl":{"accordionOrTab":"accordion","collapsible":true,"startCollapsed":true,"animation":"default","offsetPositionAgainst":"px","duration":700,"scrollToAccordionOffset":0,"accordionTabWidth":-2,"accordionTabBleed":"retain_gutters"},"sm":{"collapsible":true,"accordionOrTab":"accordion","startCollapsed":true}},"scrollToAccordion":false,"setHash":false,"horizontalVertical":"horizontal_top","HorizontalPosition":"left_aligned","VerticalPosition":"left","settings":{"styles":{"xl":{"accordionOrTab":"accordion","collapsible":true,"animation":"slide","duration":700,"startCollapsed":false,"active":1,"offsetPositionAgainst":"px","scrollToAccordionOffset":0}},"scrollToAccordion":false,"setHash":false,"horizontalVertical":"horizontal_top","HorizontalPosition":"left_aligned"}}"> <ul class="coh-accordion-tabs-nav"></ul> <div class="coh-accordion-tabs-content-wrapper">     <div class="coh-container ssa-component coh-component ssa-component-instance-291c8751-5abf-4d40-b040-de95f4a13caf coh-component-instance-291c8751-5abf-4d40-b040-de95f4a13caf coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-2430681696" >Am I eligible for Tax Free shopping?</a></div> <div id="4142450142-2430681696" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-c29b66c5-ac89-4339-af6a-ffc530385624 coh-component-instance-c29b66c5-ac89-4339-af6a-ffc530385624 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-1566551737 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">In order to be eligible for Tax Free shopping (a VAT refund), you must permanently reside outside the country in which you are making your purchases.</span></h4> <h4><span class="coh-style-b200">If you are shopping within the EU, you must permanently reside outside of the EU.</span></h4> <h4><span class="coh-style-b200">You must also spend a minimum amount in one store on the same day.</span></h4> <h4><span class="coh-style-b200">These rules vary from country to country - do please visit the below pages to learn more:</span></h4> <ul><li><span class="coh-style-b200"><a data-udi="umb://document/23e6e40511da447190167e998e53d301" href="https://www.planetpayment.com/countries" title="Countries">Countries and their Rules</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/b9b7943b1f1345c99650b64c1d3f6e78" href="https://www.planetpayment.com/how-to-complete-tax-free-form" title="How to shop Tax Free">How to shop Tax Free</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/8d88698615184959832c1131b41043b5" href="https://www.planetpayment.com/" title="Where to shop Tax Free">Where to shop Tax Free</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-3ee5a011-0492-4817-a704-92f039663517 coh-component-instance-3ee5a011-0492-4817-a704-92f039663517 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-2190098060" >I am a foreign student studying overseas: can I shop Tax Free?</a></div> <div id="4142450142-2190098060" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-1ccc8508-09a4-47b9-b448-455ca5d5d9ef coh-component-instance-1ccc8508-09a4-47b9-b448-455ca5d5d9ef coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-3787273515 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">Foreign students can only shop Tax Free within the last months of their studies before they head home permanently.</span></h4> <h4><span class="coh-style-b200">This time period differs from country to country and is the same time period specified for export validation.</span></h4> <h4><span class="coh-style-b200">Useful information:</span></h4> <ul><li><span class="coh-style-b200"><a data-udi="umb://document/23e6e40511da447190167e998e53d301" href="https://www.planetpayment.com/countries" title="Countries">Countries and their Rules</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/b9b7943b1f1345c99650b64c1d3f6e78" href="https://www.planetpayment.com/how-to-complete-tax-free-form" title="How to shop Tax Free">How to shop Tax Free</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/8d88698615184959832c1131b41043b5" href="https://www.planetpayment.com" title="Where to shop Tax Free">Where to shop Tax Free</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-55e8e25c-5fe8-432f-8646-c3dc48cc2191 coh-component-instance-55e8e25c-5fe8-432f-8646-c3dc48cc2191 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-3508747779" >How do I shop Tax Free?</a></div> <div id="4142450142-3508747779" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-a526423c-a815-4c75-9891-5b8ec730c294 coh-component-instance-a526423c-a815-4c75-9891-5b8ec730c294 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-2125307036 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">You can find some advice on how and where to shop Tax Free, and our multi-lingual Customer Services team are always happy to help!</span></h4> <h4><span class="coh-style-b200">Useful pages:</span></h4> <ul><li><span class="coh-style-b200"><a data-udi="umb://document/23e6e40511da447190167e998e53d301" href="https://www.planetpayment.com/countries" title="Countries">Countries and their Rules</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/b9b7943b1f1345c99650b64c1d3f6e78" href="https://www.planetpayment.com/how-to-complete-tax-free-form" title="How to shop Tax Free">How to shop Tax Free</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/8d88698615184959832c1131b41043b5" href="https://www.planetpayment.com" title="Where to shop Tax Free">Where to shop Tax Free</a></span></li> <li><span class="coh-style-b200">Or you can <a data-udi="umb://document/c0c7bfebd86b459997fad650a86c8a6b" href="https://www.planetpayment.com/contact-us" title="Contact Us">contact our Customer Services</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-4f164355-7bf9-4edd-b8b3-5fe65a8ebb29 coh-component-instance-4f164355-7bf9-4edd-b8b3-5fe65a8ebb29 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-3764697267" >What goods are eligible for Tax Free shopping?</a></div> <div id="4142450142-3764697267" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-5cb5cc9a-38db-4107-826d-61c616ff0f3f coh-component-instance-5cb5cc9a-38db-4107-826d-61c616ff0f3f coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-520954409 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">All taxable goods that are exported in your personal baggage.</span></h4> <h4><span class="coh-style-b200">Please note that goods should be sealed and unused.</span></h4> <h4><span class="coh-style-b200">For local refund rules for a list of goods that are exempt in each country, and useful information on Tax Free shopping, please check out the below pages.</span></h4> <h4><span class="coh-style-b200">Useful information:</span></h4> <ul><li><span class="coh-style-b200"><a data-udi="umb://document/23e6e40511da447190167e998e53d301" href="https://www.planetpayment.com/countries" title="Countries">Countries and their Rules</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/b9b7943b1f1345c99650b64c1d3f6e78" href="https://www.planetpayment.com/how-to-complete-tax-free-form" title="How to shop Tax Free">How to shop Tax Free</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/8d88698615184959832c1131b41043b5" href="https://www.planetpayment.com/" title="Where to shop Tax Free">Where to shop Tax Free</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-55caa70a-4213-4ecb-ac8f-6e6ec70df4a7 coh-component-instance-55caa70a-4213-4ecb-ac8f-6e6ec70df4a7 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-4134334235" >How do I know which stores offer Tax Free shopping?</a></div> <div id="4142450142-4134334235" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-5d44dfa9-d2d3-485a-8ef2-dc2a2bdf0dfc coh-component-instance-5d44dfa9-d2d3-485a-8ef2-dc2a2bdf0dfc coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-3227042142 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">Look for stores displaying the Planet Tax Free sign, or ask in-store whether they offer Planet Tax Free services. </span></h4> <h4><span class="coh-style-b200">You can also search our brand directory for specific stores and locations - see below for useful links:</span></h4> <ul><li><span class="coh-style-b200"><a data-udi="umb://document/23e6e40511da447190167e998e53d301" href="https://www.planetpayment.com/countries" title="Countries">Countries and their rules</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-33e6bc08-fe40-451f-ad5e-ee58ec3308ea coh-component-instance-33e6bc08-fe40-451f-ad5e-ee58ec3308ea coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-348712107" >In which countries can I shop Tax Free through Planet?</a></div> <div id="4142450142-348712107" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-9a2830d4-fc02-470c-800a-4ff1de72318b coh-component-instance-9a2830d4-fc02-470c-800a-4ff1de72318b coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-3468232607 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">You can view where Tax Free shopping is available by visiting:</span></h4> <ul><li><span class="coh-style-b200"><a data-udi="umb://document/8d88698615184959832c1131b41043b5" href="https://www.planetpayment.com" title="Where to shop Tax Free">Where to shop Tax Free</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/23e6e40511da447190167e998e53d301" href="https://www.planetpayment.com/countries" title="Countries">Countries and their rules</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-4b76ad1d-aff4-4468-830d-327f4b49bca7 coh-component-instance-4b76ad1d-aff4-4468-830d-327f4b49bca7 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-2406806910" >Is it compulsory to get a Tax Free form?</a></div> <div id="4142450142-2406806910" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-5331afb7-8d41-4e78-8a90-4e77529e9503 coh-component-instance-5331afb7-8d41-4e78-8a90-4e77529e9503 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-2402017445 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">Yes. If you want a VAT refund, you must get a Tax Free form from the retailer that sold you the goods.</span></h4> <h4><span class="coh-style-b200">This Tax Free form needs to be fully completed and export validated before you can get a refund. </span></h4> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-d6731e3a-3261-4598-867c-6915e9564cae coh-component-instance-d6731e3a-3261-4598-867c-6915e9564cae coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-3614000814" >Does the Tax Free form need to be fully completed in-store?</a></div> <div id="4142450142-3614000814" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-5149c224-fea7-4ab1-a715-27a6f17e0e2e coh-component-instance-5149c224-fea7-4ab1-a715-27a6f17e0e2e coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-236312020 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">Yes. In most cases, the Tax Free form must be fully completed in-store.</span></h4> <h4><span class="coh-style-b200">At the very least, this form MUST be fully completed before you request export validation. </span></h4> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-f8686ad0-7fe1-4332-8448-1375984d9400 coh-component-instance-f8686ad0-7fe1-4332-8448-1375984d9400 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-3126422278" >What is export validation?</a></div> <div id="4142450142-3126422278" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-bc204ad9-11de-48fd-a27f-0ea9961568bd coh-component-instance-bc204ad9-11de-48fd-a27f-0ea9961568bd coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-2003668212 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">All Tax Free forms must be export validated to qualify for a refund. In most cases, this is a Customs stamp.</span></h4> <h4><span class="coh-style-b200">The relevant Customs officials or airport agents need to check that you are eligible and meet all of the requirements to get a VAT refund.</span></h4> <h4><span class="coh-style-b200">You will need to present your Tax Free form, passport and travel documents.</span></h4> <h4><span class="coh-style-b200">Some countries require that you attach your receipts to the Tax Free form. You may also be asked to present your goods. </span></h4> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-0326885e-bffe-4e28-8e6a-ec5442fa283a coh-component-instance-0326885e-bffe-4e28-8e6a-ec5442fa283a coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-3790633353" >Where do I get export validation?</a></div> <div id="4142450142-3790633353" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-c07fe439-f091-4689-b12c-ce2096f7d225 coh-component-instance-c07fe439-f091-4689-b12c-ce2096f7d225 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-4024389163 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">If you have made your purchases in the EU, you get export validation from Customs at your last point of departure from the EU.</span></h4> <h4><span class="coh-style-b200">For any other countries, this is when you finally depart.</span></h4> <h4><span class="coh-style-b200">Customs is well signposted at all airports, land border or ports. </span></h4> <h4><span class="coh-style-b200">Please allow enough time at the airport to complete the export validation - please check the airport website for further information or contact our customer services team. </span></h4> <h4><span class="coh-style-b200">Please refer to the list of validation points, and other useful links, below:</span></h4> <ul><li><span class="coh-style-b200"><a href="https://www.planetpayment.com/export-validation-points" title="Export Validation Points">Export Validation Points</a></span></li> <li><span class="coh-style-b200"><a href="https://www.planetpayment.com/countries" title="Countries">Countries and their rules</a></span></li> <li><span class="coh-style-b200">Feel free to <a href="https://www.planetpayment.com/contact-us" title="Contact Us">contact our Customer Services</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-098e6a0a-4b1b-469f-ba59-2d9ef29ade20 coh-component-instance-098e6a0a-4b1b-469f-ba59-2d9ef29ade20 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-3130348046" >Do I have to get export validation?</a></div> <div id="4142450142-3130348046" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-06d5444d-2176-4dad-bf1e-0cec799be25b coh-component-instance-06d5444d-2176-4dad-bf1e-0cec799be25b coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-1302010404 coh-ce-cpt_text-218afc27"> <p><span class="coh-style-b200">Yes. Without export validation (a Customs stamp), you cannot get a refund. </span></p> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-163aaba9-18ae-49b1-8fda-b78f41bae9a9 coh-component-instance-163aaba9-18ae-49b1-8fda-b78f41bae9a9 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-4075725100" >Can I use the purchased goods before export?</a></div> <div id="4142450142-4075725100" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-247b36e0-e9ee-4f99-9f2b-066934f96888 coh-component-instance-247b36e0-e9ee-4f99-9f2b-066934f96888 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-2431982327 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">Customs request that all goods are sealed and unused.</span></h4> <h4><span class="coh-style-b200">If they check your goods, they may refuse to export validate your Tax Free form if they see that goods have been used. </span></h4> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-60e9d23f-4f70-4f2f-8f81-0f042e662952 coh-component-instance-60e9d23f-4f70-4f2f-8f81-0f042e662952 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-1793863504" >Should my luggage with the exported goods be checked in before Customs?</a></div> <div id="4142450142-1793863504" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-eaa9193b-3c0a-4bc2-911f-69d3e3ad33e2 coh-component-instance-eaa9193b-3c0a-4bc2-911f-69d3e3ad33e2 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-252774788 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">Generally, no. You must have your goods on you, ready to present to Customs on request for export validation.</span></h4> <h4><span class="coh-style-b200">If you are required to present your boarding cards, you can check-in but you must not drop your bags off until after export validation. <br /> In some countries, you MUST check-in before export validation. In these cases, you must ask check-in staff to label your luggage and return it to you.</span></h4> <h4><span class="coh-style-b200">Once Customs have inspected your purchases and validated your Tax Free forms, they will organise for your luggage to be transferred to the airplane. </span></h4> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-9564918e-6277-428a-bdf6-6f3c3a5efe87 coh-component-instance-9564918e-6277-428a-bdf6-6f3c3a5efe87 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-1237528417" >Should I carry the goods in my hand luggage?</a></div> <div id="4142450142-1237528417" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-a9d8ba69-680c-4c4d-b91c-8ada42520207 coh-component-instance-a9d8ba69-680c-4c4d-b91c-8ada42520207 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-1698250588 coh-ce-cpt_text-218afc27"> <p><span class="coh-style-b200">Any high-value goods should be carried in your hand luggage and you should receive export validation after security. </span></p> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-96bea5a8-1a0f-4d5e-a0c3-de172ee20ee1 coh-component-instance-96bea5a8-1a0f-4d5e-a0c3-de172ee20ee1 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-159276303" >How can I get my refund?</a></div> <div id="4142450142-159276303" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-7524c08e-f8d6-40a0-b955-9a360d64b26b coh-component-instance-7524c08e-f8d6-40a0-b955-9a360d64b26b coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-2462703571 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">The refund methods differ from country to country, and there are country-specific local rules and thresholds. R<strong>efund options and opening hours may vary across refund locations and may change periodically. Please check with the individual refund location for availability</strong> - please visit the pages below for specifics:</span></h4> <ul><li><span class="coh-style-b200"><a data-udi="umb://document/23e6e40511da447190167e998e53d301" href="https://www.planetpayment.com/countries" title="Countries">Countries and their rules</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/2b7e5a3b9439443c860292b28b1b1069" href="https://www.planetpayment.com" title="Tax Refund methods">Tax Refund methods</a></span></li> <li><span class="coh-style-b200">Or you can <a data-udi="umb://document/c0c7bfebd86b459997fad650a86c8a6b" href="https://www.planetpayment.com/contact-us" title="Contact Us">contact our Customer Services</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-89209f5c-94cd-4180-880b-eab3ebf5125b coh-component-instance-89209f5c-94cd-4180-880b-eab3ebf5125b coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-4234886889" >Does a service charge apply?</a></div> <div id="4142450142-4234886889" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-56fec181-1f24-4699-9561-a04d20318826 coh-component-instance-56fec181-1f24-4699-9561-a04d20318826 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-3311729298 coh-ce-cpt_text-218afc27"> <p><span class="coh-style-b200">Most Credit Card companies/Banks charge Planet for processing refunds through their network.</span></p> <p><span class="coh-style-b200">Planet pass on this charge by way of deduction from the refund amount. The Amex charge is £1, or equivalent. The exchange rate used to convert this charge to other currencies is periodically reviewed.</span></p> <p><span class="coh-style-b200">Choosing this refund method indicates agreement to pay an additional charge.</span></p> <p><span class="coh-style-b200">Some card companies require the expiry date of the card as well as the card number to process a refund. Where you have not supplied the expiry date the refund may not be successfully processed to your card by your card company. Where this occurs Planet can reprocess your refund once you have provided us with the necessary data.</span></p> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-51cf491f-7aa3-4755-ad20-46ca74a96061 coh-component-instance-51cf491f-7aa3-4755-ad20-46ca74a96061 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-641092813" >Where are the cash refund points located?</a></div> <div id="4142450142-641092813" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-77c751e8-5273-47d5-be44-3f9f60fd6f0b coh-component-instance-77c751e8-5273-47d5-be44-3f9f60fd6f0b coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-1396477353 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">Please see our full list of refund points and other useful links, below: </span></h4> <ul><li><span class="coh-style-b200"><a data-udi="umb://document/4c665734d1cd4138a3e71d13f1a0807f" href="https://www.planetpayment.com/refund-locations" title="Refund Locations">Tax Refund points</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/23e6e40511da447190167e998e53d301" href="https://www.planetpayment.com/countries" title="Countries">Countries and their rules</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/8d88698615184959832c1131b41043b5" href="https://www.planetpayment.com" title="Where to shop Tax Free">Where to shop Tax Free</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-58384cb2-45d2-4ffd-ba86-748ec8f336e8 coh-component-instance-58384cb2-45d2-4ffd-ba86-748ec8f336e8 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-2797534282" >Is there a separate charge for collecting my refund in cash at the airport?</a></div> <div id="4142450142-2797534282" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-bf164c8b-02f7-4cb1-b304-b52026472d82 coh-component-instance-bf164c8b-02f7-4cb1-b304-b52026472d82 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-4270348509 coh-ce-cpt_text-218afc27"> <p><span class="coh-style-b200">Yes. In most airports, a separate charge will be made by the airport agent providing the cash refund service. </span></p> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-6482b586-c354-4fee-a51a-e220ea7bd65b coh-component-instance-6482b586-c354-4fee-a51a-e220ea7bd65b coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-2898693500" >For credit card refunds, must it be the same credit card that I used to purchase the goods?</a></div> <div id="4142450142-2898693500" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-9845fa02-6280-40a7-b205-6d8346912b18 coh-component-instance-9845fa02-6280-40a7-b205-6d8346912b18 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-2141210178 coh-ce-cpt_text-218afc27"> <p><span class="coh-style-b200">No, you can receive the refund on any credit card. </span></p> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-db9eaf00-4553-4652-be86-6eb3e70a44f7 coh-component-instance-db9eaf00-4553-4652-be86-6eb3e70a44f7 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-3856816635" >How long will it take for my VAT refund to come through?</a></div> <div id="4142450142-3856816635" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-c5b5abbe-dca7-4a51-81b5-b6a85d0640bc coh-component-instance-c5b5abbe-dca7-4a51-81b5-b6a85d0640bc coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-4052970679 coh-ce-cpt_text-218afc27"> <h3><span class="coh-style-b200">We process your refund within 30 days of receiving your original export-validated Tax Free form.</span></h3> <section data-component="Text"><h4><span class="coh-style-b200">Due to credit card procedures put in place by credit card companies, refunds generally appear on your bank statement in the month following the transfer of your refund amount from Planet to your bank. </span></h4> <p> </p> <h4><span class="coh-style-b200">If you do not receive your refund two months after posting the form back to us, we advise you to contact us as there may have been a problem with your Tax Free form. </span></h4> </section> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-22c90596-fca2-4af1-acd6-d3b5b41180b6 coh-component-instance-22c90596-fca2-4af1-acd6-d3b5b41180b6 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-2581766052" >Where do I mail my Planet Tax Free form?</a></div> <div id="4142450142-2581766052" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-406f332c-e630-455c-9e4a-e5df5bd65ac8 coh-component-instance-406f332c-e630-455c-9e4a-e5df5bd65ac8 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-2758407295 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">The sales assistant in-store will provide you with a stamped, pre-addressed Planet Tax Free envelope.</span></h4> <h4><span class="coh-style-b200">You can send your Custom Approved Tax Free form for free in this pre-paid envelope within the country of purchase, however Tax Free forms posted from outside the country of purchase may require additional postage.</span></h4> <h4><span class="coh-style-b200">If you did not get a pre-paid envelope, please post your Customs Approved Tax Free form back to our Shared Services centre in Poland at the following address: Domaniewska 39, Warsaw, Poland, 02-672. Other useful links are below:</span></h4> <ul><li><span class="coh-style-b200"><a data-udi="umb://document/23e6e40511da447190167e998e53d301" href="https://www.planetpayment.com/countries" title="Countries">Countries and their rules</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/b9b7943b1f1345c99650b64c1d3f6e78" href="https://www.planetpayment.com/how-to-complete-tax-free-form" title="How to shop Tax Free">How to shop Tax Free</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/8d88698615184959832c1131b41043b5" href="https://www.planetpayment.com/" title="Where to shop Tax Free">Where to shop Tax Free</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-3392e02f-9d1b-45fe-8118-3e87f1d13d6b coh-component-instance-3392e02f-9d1b-45fe-8118-3e87f1d13d6b coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-4210872391" >Under what heading and in what currency will my refund appear on my credit card statement?</a></div> <div id="4142450142-4210872391" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-c0312b6a-7333-4fce-8785-d4731558a64c coh-component-instance-c0312b6a-7333-4fce-8785-d4731558a64c coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-2292769464 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">Your refund will appear on your credit card statement as "Planet Refund."</span></h4> <h4><span class="coh-style-b200">In most cases, the refund amount will appear in the currency of your credit card; for example, if you have a US credit card, it will appear in US dollars.</span></h4> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-e6d1b5eb-afe0-4afb-b182-1984ccecac26 coh-component-instance-e6d1b5eb-afe0-4afb-b182-1984ccecac26 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-909984119" >Why did you charge my credit card?</a></div> <div id="4142450142-909984119" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-ab8198ef-d2a0-47af-9ad8-599fa9fd966a coh-component-instance-ab8198ef-d2a0-47af-9ad8-599fa9fd966a coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-238621899 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">If you received an immediate cash refund or had the refund deducted from the amount you paid in store and do not return your export-validated Tax Free form to us within the specified time period, we charge the credit card you gave us as a guarantee for the agreed amount.</span></h4> <h4><span class="coh-style-b200">These charges can be avoided by making sure you return the export-validated Tax Free form to us within the specified time period.</span></h4> <h4><span class="coh-style-b200">If you are unsure what this is, please check the local rules (see links below) for the country where you got the immediate cash refund. </span></h4> <h4><span class="coh-style-b200">Useful pages:</span></h4> <ul><li><span class="coh-style-b200"><a data-udi="umb://document/23e6e40511da447190167e998e53d301" href="https://www.planetpayment.com/countries" title="Countries">Countries and their rules</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/b9b7943b1f1345c99650b64c1d3f6e78" href="https://www.planetpayment.com/how-to-complete-tax-free-form" title="How to shop Tax Free">How to shop Tax Free</a></span></li> <li><span class="coh-style-b200">Or you can <a data-udi="umb://document/c0c7bfebd86b459997fad650a86c8a6b" href="https://www.planetpayment.com/contact-us" title="Contact Us">contact our Customer Services</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-8c80c6b1-5e84-4712-86a7-d54524aad103 coh-component-instance-8c80c6b1-5e84-4712-86a7-d54524aad103 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-1442352200" >Can I claim the VAT on behalf of someone else?</a></div> <div id="4142450142-1442352200" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-f8cef930-a245-4665-a043-e7a7e150ef93 coh-component-instance-f8cef930-a245-4665-a043-e7a7e150ef93 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-2275649778 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">The person who presents their ID and signs the form in-store must be the one exporting goods.</span></h4> <h4><span class="coh-style-b200">This doesn't necessarily have to be the person who pays for the goods. For further information please see the <a href="https://ec.europa.eu/taxation_customs/individuals/travelling/travellers-leaving-eu/guide-vat-refund-visitors-eu_en">EU Guide to VAT refund for visitors to the EU</a>.</span></h4> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-a0e20bb2-8745-43be-a74c-5d0643f064e6 coh-component-instance-a0e20bb2-8745-43be-a74c-5d0643f064e6 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-1957016082" >What if my last departure point from the EU is through (transit) flight via another EU country?</a></div> <div id="4142450142-1957016082" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-27dd988e-f61f-4d68-83bc-934ce9121d91 coh-component-instance-27dd988e-f61f-4d68-83bc-934ce9121d91 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-4001345280 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">Hand baggage: Goods carried as hand baggage and Tax Free forms must be produced to Customs at the final transfer, the last point of departure before you leave the EU.</span></h4> <h4><span class="coh-style-b200">Hold baggage: If you are leaving from one EU airport but changing flights (in transit) at another EU airport and the goods you are exporting are checked through to your final destination outside the EU, go to Customs at the country where you check-in your bags, your Tax Free form will be export-validated as if that were your last EU departure point.</span></h4> <h4><span class="coh-style-b200">If you collect your bags in-between transit, then you must go to Customs at your last point of departure in the EU where you finally check-in your bags.</span></h4> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-0c561025-609e-4d07-b552-65886e72eacd coh-component-instance-0c561025-609e-4d07-b552-65886e72eacd coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-2677831500" >Can I track my refund?</a></div> <div id="4142450142-2677831500" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-6e005804-5ce3-43b3-abcd-2ff77455806a coh-component-instance-6e005804-5ce3-43b3-abcd-2ff77455806a coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-2446308783 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">Yes, and you can check the status of your refund by using the 'Track My Refund' service. </span></h4> <h4><span class="coh-style-b200">Please make sure you fill in all the requested information. </span></h4> <h4><span class="coh-style-b200">If you have any issues or questions about your Tax Refund, you can fill in your details via our dedicated enquiry form.</span></h4> <ul><li><span class="coh-style-b200"><a href="https://www.planetpayment.com/track-my-refund">Track My Refund</a></span></li> <li><span class="coh-style-b200"><a href="https://www.planetpayment.com/tax-refund-customer-services" title="Tax Refund Customer Services">Customer Services for specific tax refund voucher queries</a></span></li> <li><span class="coh-style-b200">Or you can <a data-udi="umb://document/c0c7bfebd86b459997fad650a86c8a6b" href="https://www.planetpayment.com/contact-us" title="Contact Us">contact our Customer Services</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>      <div class="coh-container ssa-component coh-component ssa-component-instance-5835d104-352a-4cf6-acaa-cca268913451 coh-component-instance-5835d104-352a-4cf6-acaa-cca268913451 coh-accordion-tab coh-ce-cpt_tab_accordion_with_two_title-11162ef0" >     <div class="coh-accordion-title coh-style-accordion-with-two-titles-planet-panel" data-coh-tab-settings='[]'><a href="#4142450142-3353071298" >What are the Terms and Conditions?</a></div> <div id="4142450142-3353071298" class="coh-accordion-tabs-content coh-ce-cpt_tab_accordion_with_two_title-ab7050cd" > <div class="coh-container coh-ce-cpt_tab_accordion_with_two_title-654808be" >     <div class="coh-container ssa-component coh-component ssa-component-instance-2676b90b-c128-4963-99bf-838ceb2c0888 coh-component-instance-2676b90b-c128-4963-99bf-838ceb2c0888 coh-wysiwig-container coh-ce-cpt_text-3c661638" > <div class="coh-container coh-text-container coh-ce-cpt_text-11987491 coh-container-boxed" > <div class="coh-wysiwyg coh-style-max-width---wide ssa-instance-3745185570 coh-ce-cpt_text-218afc27"> <h4><span class="coh-style-b200">Our Terms and Conditions, Privacy Policy and other useful information can be found below:</span></h4> <ul><li><span class="coh-style-b200"><a data-udi="umb://document/951d91c237864e0a9ba87d92ddb84ad8" href="https://www.planetpayment.com/terms-and-conditions" title="Terms and Conditions">Terms and Conditions</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/a6eb39dec67746e1803fe2507e3a6033" href="https://www.weareplanet.com/privacy-policy" title="Privacy">Privacy Policy</a></span></li> <li><span class="coh-style-b200"><a data-udi="umb://document/f9f73a471ac3435abff55e7f4394b023" href="https://www.weareplanet.com/about" title="About Us">About us</a></span></li> </ul> </div> </div> </div>  </div> </div> </div>  </div> </div> </div> </div> </div>  </div>  </div> </article>  </div>      <footer class="footer-meta-container footer-meta-container__desktop"> <div class="footer-middle-container"> <div class="footer_meta_container__container container__logos"> <div class="links-column"> <a class="planet-logo" href="https://weareplanet.com"><img src="/resources/logo/planet_logo.svg"></a> <a href="https://www.linkedin.com/company/planet/" class="linkedin-menu-icon"></a> </div> </div> <div class="footer_meta_container__container container__business margin"> <div class="links-column"> <h4 class="footer-container__h4">Business</h4> <a href="https://www.weareplanet.com/single-payment-platform">Accept payments</a> <a 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