Complaints and Returns | Polytrade Global

<!DOCTYPE html> <html lang="en-US" data-website-id="1" data-oe-company-name="POLYTRADE GLOBAL SRL"> <head> <meta charset="utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/> <meta http-equiv="Content-Security-Policy" content="upgrade-insecure-requests"/> <meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=no"/> <meta name="generator" content="Odoo"/> <meta property="og:type" content="website"/> <meta property="og:title" content="Complaints and Returns | Polytrade Global"/> <meta property="og:site_name" content="POLYTRADE GLOBAL SRL"/> <meta property="og:url" content="https://www.polytrade.global/complaints-and-returns"/> <meta property="og:image" content="https://www.polytrade.global/web/image/website/1/logo?unique=8eccf95"/> <meta name="twitter:card" content="summary_large_image"/> <meta name="twitter:title" content="Complaints and Returns | Polytrade Global"/> <meta name="twitter:image" content="https://www.polytrade.global/web/image/website/1/logo/300x300?unique=8eccf95"/> <meta name="twitter:site" content="@PolytradeS"/> <link rel="canonical" href="http://www.polytrade.global/complaints-and-returns"/> <link rel="preconnect" href="https://fonts.gstatic.com/" crossorigin=""/> <title> Complaints and Returns | Polytrade Global </title> <link type="image/x-icon" rel="shortcut icon" href="//polytradewebsite-1fa39.kxcdn.com/web/image/website/1/favicon?unique=8eccf95"/> <link type="text/css" rel="stylesheet" href="//polytradewebsite-1fa39.kxcdn.com/web/content/291360-e1d6ac3/1/web.assets_common.css" data-asset-xmlid="web.assets_common" data-asset-version="e1d6ac3"/> <link type="text/css" rel="stylesheet" href="//polytradewebsite-1fa39.kxcdn.com/web/content/291367-bef53a6/1/web.assets_frontend.css" data-asset-xmlid="web.assets_frontend" data-asset-version="bef53a6"/> <script type="text/javascript"> var odoo = { csrf_token: "30a1f96790e1d9dc121ea406bad89b9436e5ff79o1771324950", debug: "", }; </script> <script type="text/javascript"> odoo.session_info = {"is_admin": false, "is_system": false, "is_website_user": true, "user_id": false, "is_frontend": true, "translationURL": "/website/translations", "cache_hashes": {"translations": "b86f1d75d7c869d41bc661cbbec34d3d9d39f7a1"}, "lang_url_code": "en"}; if (!/(^|;\s)tz=/.test(document.cookie)) { const userTZ = Intl.DateTimeFormat().resolvedOptions().timeZone; document.cookie = `tz=${userTZ}; path=/`; } </script> <script defer="defer" type="text/javascript" src="//polytradewebsite-1fa39.kxcdn.com/web/content/291331-e2b90b7/1/web.assets_common_minimal_js.js" data-asset-xmlid="web.assets_common_minimal_js" data-asset-version="e2b90b7"></script> <script defer="defer" type="text/javascript" src="//polytradewebsite-1fa39.kxcdn.com/web/content/291332-bd82591/1/web.assets_frontend_minimal_js.js" data-asset-xmlid="web.assets_frontend_minimal_js" data-asset-version="bd82591"></script> <script defer="defer" type="text/javascript" data-src="//polytradewebsite-1fa39.kxcdn.com/web/content/291333-7f0ca45/1/web.assets_common_lazy.js" data-asset-xmlid="web.assets_common_lazy" data-asset-version="7f0ca45"></script> <script defer="defer" type="text/javascript" data-src="//polytradewebsite-1fa39.kxcdn.com/web/content/291334-9cedfd4/1/web.assets_frontend_lazy.js" data-asset-xmlid="web.assets_frontend_lazy" data-asset-version="9cedfd4"></script> <script type="text/javascript"> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PNJRX2D'); </script> </head> <body class=""> <noscript> <iframe height="0" width="0" style="display:none;visibility:hidden" src="https://www.googletagmanager.com/ns.html?id=GTM-PNJRX2D"></iframe> </noscript> <div id="wrapwrap" class=" " data-pwa="0"> <header id="top" data-anchor="true" data-name="Header" class=" o_header_standard"> <div class="header-top header-pts-custom"> <div class="container"> <div class="logo"> <a href="/"> <span alt="Logo of Polytrade Global" title="Polytrade Global"><img src="//polytradewebsite-1fa39.kxcdn.com/web/image/website/1/logo/Polytrade%20Global?unique=8eccf95" class="img img-fluid" alt="Polytrade Global" loading="lazy"/></span> </a> </div> <div class="header-search collapse" id="header_search_toggle"> <form method="get" class="o_wsale_products_searchbar_form o_wait_lazy_js " action="/shop"> <div role="search" class="input-group"> <input type="search" name="search" class="search-query form-control oe_search_box" data-limit="5" data-display-description="true" data-display-price="0" data-display-image="true" placeholder="Search..."/> <div class="input-group-append"> <button type="submit" class="btn btn-primary oe_search_button" aria-label="Search" title="Search"><i class="fa fa-search"></i></button> </div> </div> <input name="order" type="hidden" class="o_wsale_search_order_by" value=""/> </form> <a class="close-navbar-toggler collapsed" data-toggle="collapse" data-target="#header_search_toggle" aria-controls="header_search_toggle" aria-expanded="false" aria-label="Toggle navigation"></a> </div> <div class="ht-right"> <div class="h-col h-search d-inline d-lg-none"> <a class="nav-link collapsed" data-toggle="collapse" href="#header_search_toggle" role="button" aria-expanded="false" aria-controls="header_search_toggle"> <i class="lnr lnr-magnifier"></i> </a> </div> <div class="mobile-menu d-flex"> <div class="h-col h-chat d-md-none"> <div class="nav-link"> <span class="chat-icon"> <i class="lnr lnr-question-circle"></i> </span> <span class="chat-text ht-right-label"> <span>Chat</span> </span> </div> </div> <div class="h-col h-shop d-md-none"> <a class="nav-link" href="/shop"> <span class="shop-icon"> <i class="lnr lnr-store"></i> </span> <span class="shop-text ht-right-label"> <span>Shop</span> </span> </a> </div> <div class="h-col h-user"> <span class="h-link nav-link loginpop" data-toggle="modal" data-target="#loginPopTemp" data-theme_name="theme_alan"> <span class="user-icon"> <i class="lnr lnr-user"></i> </span> <span class="user-text ht-right-label "> <span>Sign in</span> </span> </span> </div> <div class="o_wsale_my_wish h-col h-wishlist "> <a href="/shop/wishlist" class="nav-link"> <span class="wishlist-icon"> <i class="lnr lnr-heart"></i> <sup class="my_wish_quantity o_animate_blink badge badge-primary">0</sup> </span> <span class="wishlist-text ht-right-label "> <span>Wishlist </span> </span> </a> </div> <div id="js_product_rfq_cart" class="js_product_rfq_cart dropdown" data-rfqid=""> <a href="/quote/cart" class="rfq-cart-btn d-md-none"> <i class="lnr lnr-file-add" role="img" aria-label="Product" title="Product RFQ"></i> <span class="rfq-cart-btn-lbl">RFQ</span> <span class="rfq-cart-btn-no o_animate_blink badge badge-primary">0</span> </a> <a href="#" class="rfq-cart-btn rfq-open-cart-btn dropdown-toggle d-none d-md-inline-flex" data-toggle="dropdown"> <i class="lnr lnr-file-add" role="img" aria-label="Product" title="Product RFQ"></i> <span class="rfq-cart-btn-lbl">RFQ</span> <span class="rfq-cart-btn-no o_animate_blink badge badge-primary">0</span> </a> <div class="dropdown-menu dropdown-menu-right"> <div class="mini_rfq_close"></div> <div class="mini-quote-wrap"> <div class="list-title"> <span>RFQ Products</span> </div> <div class="list-wrap"> <div class="main-list"> </div> <div class="list-empty "> <span class="lnr lnr-file-add"></span> <p>No products selected for quotation.</p> </div> </div> <div class="list-btn"> <a href="/quote/cart" class="btn btn-primary">View RFQ</a> </div> </div> </div> </div> </div> <div class="mobile-clang-switcher d-inline-flex d-lg-none"> <div class="h-col h-measurement-system"> <div class="js_measurement_system dropdown "> <label class="dropdown-toggle" data-toggle="dropdown" aria-label="Measurement System Switcher" title="Measurement System Switcher" aria-haspopup="true" aria-expanded="true"> <i class="lnr lnr-move"></i> <span>Metric</span> </label> <div class="dropdown-menu" role="menu"> <a role="menuitem" href="/change_measurement_system/metric" class="dropdown-item active"> <span class="switcher_measurement_system">Metric</span> </a> <a role="menuitem" href="/change_measurement_system/imperial" class="dropdown-item "> <span class="switcher_measurement_system">Imperial</span> </a> </div> </div> </div> <div id="currency_wrapper_mobile" class="h-col h-currency"> <div class="js_currency_selector dropdown "> <label class="dropdown-toggle" data-toggle="dropdown" aria-label="Currency switcher" title="Currency switcher" aria-haspopup="true" aria-expanded="true"> <i class="lnr lnr-sync"></i> <span>EUR</span> </label> <div class="dropdown-menu" role="menu"> <a role="menuitem" href="/shop/change_pricelist/3" data-pl_id="3" class="dropdown-item active"> <span class="switcher_currency">EUR</span> </a> <a role="menuitem" href="/shop/change_pricelist/4" data-pl_id="4" class="dropdown-item "> <span class="switcher_currency">RON</span> </a> </div> </div> </div> <div class="h-col h-lang"> <div class="js_language_selector dropdown"> <a href="#" class="nav-link dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="true"> <span class="language-icon"> <i class="lnr lnr-earth"></i> </span> </a> <div class="dropdown-menu" role="menu"> <a href="/complaints-and-returns" class="js_change_lang dropdown-item active" data-url_code="en"> English </a> <a href="/ro/complaints-and-returns" class="js_change_lang dropdown-item " data-url_code="ro"> Rom芒n膬 </a> </div> </div> </div> </div> <div class="h-col h-toggle d-lg-none"> <button class="mobile-menu-toggle" data-toggle="collapse" data-target="#top_menu_collapse"> <span></span> <span></span> <span></span> </button> </div> </div> </div> </div> <nav data-name="Navbar" class="navbar navbar-expand-lg navbar-light o_colored_level o_cc shadow-sm as-header-navbar"> <div id="top_menu_container" class="container justify-content-start justify-content-lg-between"> <button type="button" data-toggle="collapse" data-target="#top_menu_collapse" class="navbar-toggler ml-auto"> <span class="navbar-toggler-icon o_not_editable"></span> </button> <div id="top_menu_collapse" class="collapse navbar-collapse order-last order-lg-0"> <div class="o_offcanvas_menu_backdrop" data-toggle="collapse" data-target="#top_menu_collapse" aria-label="Toggle navigation"></div> <ul id="top_menu" class="nav navbar-nav o_menu_loading flex-grow-1 nav-pills"> <li class="o_offcanvas_menu_toggler order-first navbar-toggler text-right border-0 o_not_editable"> <a href="#top_menu_collapse" class="nav-link px-3" data-toggle="collapse"> <span class="fa-2x">脳</span> </a> </li> <li class="nav-item mm-mega-menu "> <a class="nav-link o_mega_menu_toggle" href=""> <span>Products</span> </a> <span class="mob_menu"></span> <div class="mm-maga-main mm-mega-cat-level mm-mega-list "> <div class="mm-maga-main-width"> <div class="mmc-body"> <ul class="mm-category-level"> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/1/image?unique=411f093" alt="Accessories" loading="lazy"/> </span> <span>Accessories</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,752"> <span>Fasteners</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,812"> <span>Cable Management System</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,855"> <span>Cable Conduits Accessories</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,746"> <span>Connecting & Mounting Rails</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,856"> <span>Switch Symbols</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,849"> <span>Switch and Socket Frames</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,747"> <span>Earthing Elements</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,748"> <span>Energy Cable Joints & Sleeves</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,749"> <span>Energy Cable Lugs</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,750"> <span>Energy Cable Terminals</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,751"> <span>Energy OHL-SS Fittings, Clamps & Other Elements</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,753"> <span>Telecom Ethernet Cable Patch Cord</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,754"> <span>Telecom Ethernet Cable Pigtail</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,755"> <span>Telecom Fiber Optic Adapters</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,756"> <span>Telecom Fiber Optic Connectors</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,757"> <span>Telecom Fiber Optic Patch Cord</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=745,758"> <span>Telecom Fiber Optic Pigtail</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/2/image?unique=411f093" alt="Cabinets & Boxes" loading="lazy"/> </span> <span>Cabinets & Boxes</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=167,28"> <span>Cabinets</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=167,29"> <span>Distribution Boards</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=167,851"> <span>Modular Distribution Boards</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=167,759"> <span>Junction Boxes</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=167,30"> <span>Underfloor Boxes</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=167,31"> <span>Manholes</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=167,760"> <span>Telecom FTTx Fiber Access Terminal Box</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=167,761"> <span>Telecom FTTx Fiber Optic Splice Box</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=167,762"> <span>Telecom FTTx Fiber Optic Wall Outlets</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=167,763"> <span>Telecom Fiber Optic Patch Panel</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=167,764"> <span>Telecom Fiber Optic Splitter Enclosure</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/3/image?unique=2365f70" alt="Cable Management Systems" loading="lazy"/> </span> <span>Cable Management Systems</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=168,854"> <span>Cable Conduits</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=168,34"> <span>Cable Trunkings</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=168,38"> <span>Cable Ladder</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=168,39"> <span>Cable Wire Mesh</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=168,40"> <span>Cable Trays</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/55/image?unique=5a8447d" alt="Construction Materials" loading="lazy"/> </span> <span>Construction Materials</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,767"> <span>Additives</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,768"> <span>Adhesives</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,769"> <span>Anticorrosive Protections</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,770"> <span>Antistatic Systems</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,771"> <span>Coating, Plating & Finish</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,772"> <span>Epoxy Resins</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,773"> <span>Mineral Wool</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,774"> <span>Paints & Pigments</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,775"> <span>Polyurethane Resins</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,776"> <span>Roof & Foundation Membranes</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,777"> <span>Thermo Insulation</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=766,778"> <span>Waterproofing</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/4/image?unique=0c70d3f" alt="Energy Cables" loading="lazy"/> </span> <span>Energy Cables</span> </a> </div> <div class="mm-cat-level-2 mm-mega-3"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,41"> <span>H05VV-F</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,42"> <span>H07RN-F</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,43"> <span>H07V-U [R] [K]</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,44"> <span>N2XBY</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,45"> <span>N2XH</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,46"> <span>N2XS(FL)Y [2Y]</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,47"> <span>RV-K</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,48"> <span>NA2XBY</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,49"> <span>NA2XH</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,170"> <span>NA2XS(FL)Y [2Y]</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,171"> <span>NA2XY</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,172"> <span>NHXH</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,779"> <span>JH(ST)H</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,780"> <span>JY(ST)Y</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,781"> <span>LiYCY</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=169,825"> <span>SJTOW</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/185/image?unique=0c70d3f" alt="Energy Conductors" loading="lazy"/> </span> <span>Energy Conductors</span> </a> </div> <div class="mm-cat-level-2 mm-mega-3"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,737"> <span>AAAC</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,830"> <span>AAAC-Z</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,738"> <span>AAC</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,829"> <span>AACSR</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,842"> <span>AACSR-AW</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,831"> <span>ACCC</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,832"> <span>ACS</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,833"> <span>ACSR</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,841"> <span>ACSR-AW</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,843"> <span>ACSR-TP</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,844"> <span>ACSR-Z</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,739"> <span>ACSS</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,845"> <span>ACSS-AW</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,846"> <span>ACSS-TW</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,742"> <span>GSW</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,834"> <span>GTACSR</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,835"> <span>KTACSR-AW</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,840"> <span>KTACSR-TW</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,838"> <span>STACIR</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,847"> <span>STACIR-TW</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,743"> <span>TACSR</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,839"> <span>ZTACSR</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,740"> <span>Aluminum Rope</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=836,741"> <span>Copper Rope</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/5/image?unique=0c70d3f" alt="Energy Equipment" loading="lazy"/> </span> <span>Energy Equipment</span> </a> </div> <div class="mm-cat-level-2 mm-mega-3"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,782"> <span>Batteries</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,848"> <span>BESS</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,182"> <span>Circuit Breakers</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,850"> <span>Circuit Reclosers</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,852"> <span>Coaxial Sockets</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,853"> <span>Data Sockets</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,183"> <span>Disconnectors</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,184"> <span>Industrial Generators</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,811"> <span>Portable Generators</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,828"> <span>Portable Power Stations</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,823"> <span>PV Kits</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,784"> <span>PV Panels</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,858"> <span>EV Charging Stations</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,783"> <span>Inverters</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,785"> <span>Switches</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,185"> <span>Plugs and Sockets</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,786"> <span>UPS</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,857"> <span>AVR</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=181,787"> <span>Windmills</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/6/image?unique=0c70d3f" alt="Insulators & Strings" loading="lazy"/> </span> <span>Insulators & Strings</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=186,187"> <span>Interphase Insulated Spacer</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=186,188"> <span>Post Insulators</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=186,189"> <span>Strings Insulators</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=186,190"> <span>Suspention & Tension Insulators</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/7/image?unique=0c70d3f" alt="Metallic Structures" loading="lazy"/> </span> <span>Metallic Structures</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=191,36"> <span>Metallic Channel</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=191,192"> <span>Custom Metallic Structure</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=191,193"> <span>Fixed Ground Solar Panels Support Structures</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/8/image?unique=0c70d3f" alt="Personal & Protection Equipment" loading="lazy"/> </span> <span>Personal & Protection Equipment</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,789"> <span>Detectors</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,790"> <span>Dispenser & Towels</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,791"> <span>Disposable</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,788"> <span>Apron & Leggings & Sleeves & Sholders Protection</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,792"> <span>Earplugs & Earmuffs</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,793"> <span>Emergency Showers</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,794"> <span>Filters & Masks</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,795"> <span>Flame Retardant Suits</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,796"> <span>Gloves</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,797"> <span>Harnesses & Lanyards & Belts</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,798"> <span>Helmets & Caps & Hats & Hoods</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,799"> <span>Hygiene</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,800"> <span>Jackets & Coats & Vests</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,801"> <span>Medical Safety Kits</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,802"> <span>Protection Masks & Glasess & Visors</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,803"> <span>Safety Delimitation & Security Indicators</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,804"> <span>Shoes & Boots</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,805"> <span>T-Shirts & Pullovers</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=744,806"> <span>Trousers & Bib Pants</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/9/image?unique=0c70d3f" alt="Poles & Towers" loading="lazy"/> </span> <span>Poles & Towers</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=194,195"> <span>Composite Lattice Towers</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=194,197"> <span>Metallic Lattice Towers</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=194,198"> <span>Metallic Poles</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=194,196"> <span>Composite Poles</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=194,199"> <span>Wooden Poles</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/10/image?unique=0c70d3f" alt="Telecommunication Cables" loading="lazy"/> </span> <span>Telecommunication Cables</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,201"> <span>ADSS</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,202"> <span>DROP</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,203"> <span>HYBRID</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,204"> <span>Ethernet LAN</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,807"> <span>Coaxial Cables</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,205"> <span>MASS</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,207"> <span>MINICABLE</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,209"> <span>MMMP</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,210"> <span>OPGW</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,206"> <span>MICROCABLE</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,211"> <span>OPUG</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=200,212"> <span>RISER</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/11/image?unique=0c70d3f" alt="Telecommunication Equipment" loading="lazy"/> </span> <span>Telecommunication Equipment</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=214,216"> <span>Optical Network Unit</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=214,217"> <span>Routers</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=214,215"> <span>Media Converter</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/12/image?unique=0c70d3f" alt="Tools & Instruments" loading="lazy"/> </span> <span>Tools & Instruments</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=213,808"> <span>Fiber Test Equipment</span> </a> </li> </ul> </div> </div> </li> <li class="mm-cat-level-1"> <div class="cat-level-title"> <a class="mm-title" href="#"> <span class="icon"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/megamenu.categories_menu_lines/13/image?unique=0c70d3f" alt="Traction Conductors" loading="lazy"/> </span> <span>Traction Conductors</span> </a> </div> <div class="mm-cat-level-2"> <div class="mm-cat-level-2-inner row"> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=218,809"> <span>Crane Ropes</span> </a> </li> </ul> <ul class="mm-cat-list mm-col"> <li class="mm-label"> <a class="mm-title" href="/shop?categs=218,810"> <span>Wire & Ropes Slings</span> </a> </li> </ul> </div> </div> </li> </ul> </div> </div> </div> </li> <li class="nav-item"> <a role="menuitem" href="/services" class="nav-link "> <span>Services</span> </a> </li> <li class="nav-item dropdown "> <a data-toggle="dropdown" href="#" class="nav-link dropdown-toggle "> <span>Company</span> </a> <ul class="dropdown-menu" role="menu"> <li class=""> <a role="menuitem" href="/company/about-us" class="dropdown-item "> <span>About Us</span> </a> </li> <li class=""> <a role="menuitem" href="/library" class="dropdown-item "> <span>Library</span> </a> </li> <li class=""> <a role="menuitem" href="/references" class="dropdown-item "> <span>References</span> </a> </li> <li class=""> <a role="menuitem" href="/blog" class="dropdown-item "> <span>News</span> </a> </li> </ul> </li> <li class="nav-item"> <a role="menuitem" href="/contact" class="nav-link "> <span>Contact</span> </a> </li> <li class="o_offcanvas_logo_container order-last navbar-toggler py-4 order-1 mt-auto text-center border-0"> <a href="/" class="o_offcanvas_logo logo"> <span role="img" aria-label="Logo of Polytrade Global" title="Polytrade Global"><img src="//polytradewebsite-1fa39.kxcdn.com/web/image/website/1/logo/Polytrade%20Global?unique=8eccf95" class="img img-fluid" style="max-width: 200px" alt="Polytrade Global" loading="lazy"/></span> </a> </li> </ul> <div class="nav-menu-extra d-none d-lg-flex"> <div class="js_measurement_system dropdown "> <label class="dropdown-toggle" data-toggle="dropdown" aria-label="Measurement System Switcher" title="Measurement System Switcher" aria-haspopup="true" aria-expanded="true"> <i class="lnr lnr-move"></i> <span>Metric</span> </label> <div class="dropdown-menu" role="menu"> <a role="menuitem" href="/change_measurement_system/metric" class="dropdown-item active"> <span class="switcher_measurement_system">Metric</span> </a> <a role="menuitem" href="/change_measurement_system/imperial" class="dropdown-item "> <span class="switcher_measurement_system">Imperial</span> </a> </div> </div> <div class="js_currency_selector dropdown "> <label class="dropdown-toggle" data-toggle="dropdown" aria-label="Currency switcher" title="Currency switcher" aria-haspopup="true" aria-expanded="true"> <i class="lnr lnr-sync"></i> <span>EUR</span> </label> <div class="dropdown-menu" role="menu"> <a role="menuitem" href="/shop/change_pricelist/3" data-pl_id="3" class="dropdown-item active"> <span class="switcher_currency">EUR</span> </a> <a role="menuitem" href="/shop/change_pricelist/4" data-pl_id="4" class="dropdown-item "> <span class="switcher_currency">RON</span> </a> </div> </div> <div class="js_language_selector dropdown"> <label class="dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="true"> <span class="large-name d-none d-md-inline">English</span> <span class="sort-name d-inline d-md-none">en</span> </label> <div class="dropdown-menu" role="menu"> <a href="/complaints-and-returns" class="js_change_lang dropdown-item active" data-url_code="en"> English </a> <a href="/ro/complaints-and-returns" class="js_change_lang dropdown-item " data-url_code="ro"> Rom芒n膬 </a> </div> </div> </div> </div> </div> </nav> <div class="cart_lines_popup"></div> </header> <main> <div id="wrap" class="oe_structure oe_empty oe_website_sale"> <div class="static-page"> <div class="page-title"> <div class="container py-3"> <div class="row justify-content-between align-items-center"> <div class="col-auto"> <h1>Complaints and Returns</h1> </div> <div class="col-auto"> <ul> <li> <a href="/">Home</a> </li> <li class="mx-2">/</li> <li>Complaints and Returns</li> </ul> </div> </div> </div> </div> <div class="page-body pt-3"> <div class="container"> <div class="row"> <div class="col-12 mt-3 mb-5"> <div class="p-lg-4 p-3 border bg-white rounded text-justify"> <div class="complaint"> <h3>Complaints</h3> <ul class="list-unstyled"> <li> Any complaint will be addressed to the Supplier in writing by post, courier or at the email address <a href="/cdn-cgi/l/email-protection#264e434a564243554d6656494a5f525447424308414a4944474a"><span class="__cf_email__" data-cfemail="f39b969f8397968098b3839c9f8a8781929796dd949f9c91929f">[email protected]</span></a> or through the ticketing application, available in the Client/User portal. </li> <li> The Supplier shall respond to the Client/User's complaint request through the Customer Support Department, no later than 10 Working Days from the date of its receipt. The Supplier shall inform the Client/User about the progress of the complaint, especially about its receipt, acceptance or rejection, by email/phone or through the platform, in the Portal/Client Account area. </li> <li> The duration of the resolution of the complaint, including the elimination of defects or replacement of the Product, may be harsh, depending on the severity of the situation, up to 60 calendar days, provided, where appropriate, the Client's assistance necessary for compliance with the respective term. </li> <li> If the Product sold has a defect, the Customer/User has the right to request that the Product be replaced with one without any defects or the elimination of the defect, in the form of replacement or repair of the Product. If replacing the Product or eliminating its defect is impossible for the Seller, the Customer / User may request a reduction in the Product Price or, if the defect is a substantial one, may withdraw from the Distance Contract. </li> <li> Both shortages and quantitative differences must be claimed at the time of delivery. </li> <li> Visible defects / defects of the product must be brought to the supplier's attention within two days from the date of delivery. </li> <li> Hidden defects / defects of the product must be claimed within a maximum of two calendar days from the date of their identification by the Client, during the warranty period. </li> </ul> </div> <div class="return"> <h3>Return</h3> <ul class="list-unstyled"> <li> The client, if he is a consumer and has purchased products that are eligible to be returned according to the law, may request the return within maximum 14 days from the date of their purchase. </li> <li> If the Customer does not have the quality of a consumer, he is not eligible to make the return of the products. The Customer may request the return of the Products, and the Supplier may accept or refuse such a request, the decision being at his discretion . </li> <li> In order to activate the return option of the products, the Client must notify the Supplier of its intention by the following means: <ul class="list-unstyled"> <li> <strong>-</strong> Through the form available in his account within the Platform </li> <li> <strong>-</strong> Through the model of the return form that can be made available to it by the Supplier by email or within the Platform. The form can be completed and sent electronically directly to email<a href="/cdn-cgi/l/email-protection#fc9499908c98998f97bc8c939085888e9d9899d29b90939e9d90"> <span class="__cf_email__" data-cfemail="a6cec3cad6c2c3d5cde6d6c9cadfd2d4c7c2c388c1cac9c4c7ca">[email protected]</span></a> </li> </ul> </li> <li> The Customer / User has the obligation to send all the information related to the Product that is the subject of the return request, such as: the type of the product, no. the order, the quantity to be returned, the reason for the return. </li> <li> After the Supplier has received the Client's request for return, it will analyze it and will respond to it within 5 working days, making known its decision and the related arguments. </li> <li> If the return request is accepted by the Supplier, the cost of the transport is the responsibility of the Client. </li> <li> For clarity, in accordance with the provisions of Art. 16 of the Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing certain normative acts, the following are exempted from the right of withdrawal from the distance contract (return of Products): <ul class="list-unstyled"> <li> <strong>-</strong> service contracts, after the full provision of the services, if the performance has begun with the customer's prior express consent and after he has confirmed that he has become aware that he will lose his right of withdrawal after the full performance of the contract by the Supplier. </li> <li> <strong>-</strong> the provision of products and/or services the price of which depends on fluctuations in the financial market which the Supplier cannot control, and which may occur during the withdrawal period. </li> <li> <strong>-</strong> providing products made to the specifications presented by the Customer or clearly customized. </li> <li> <strong>-</strong> the supply of products that are liable to deteriorate or expire rapidly. </li> <li> <strong>-</strong> the supply of sealed products which cannot be returned for health protection or hygiene reasons, and which have been unsealed by the Customer. </li> <li> <strong>-</strong> the supply of products which are, after delivery, according to their nature, inseparably mixed with other elements; </li> <li> <strong>-</strong> contracts in respect of which the Client has specifically requested the Supplier to go to his home in order to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the Supplier provides services other than those expressly requested by the Customer or supplies products other than spare parts indispensable for the execution of maintenance or repair work, the right of withdrawal shall apply to such additional services or products. </li> <li> <strong>-</strong> the provision of sealed audio or video recordings or sealed software that have been unsealed after delivery; </li> <li> <strong>-</strong> the provision of newspapers, periodicals and magazines, with the exception of subscription contracts for the supply of such publications; </li> <li> <strong>-</strong> the supply of digital content which is not delivered on a tangible medium, if the supply began with the express prior consent of the C lient and after it has confirmed that it has become aware that it will lose its right of withdrawal. </li> </ul> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </main> <footer id="bottom" data-anchor="true" data-name="Footer" class="o_footer o_colored_level o_cc o_footer_slideout"> <div id="footer" class="oe_structure"> <section class="footer-top py-3"> <div class="container"> <div class="row align-items-center my-3"> <div class="col-lg-4"> <h3>SIGNUP FOR NEWSLETTER</h3> <p>We have special offers for you!</p> </div> <div class="col-lg-6 ml-auto footer-subscribe-col o_colored_level"> <div class="s_newsletter_subscribe_form js_subscribe" data-vxml="001" data-list-id="6" data-snippet="s_newsletter_subscribe_form" data-name="Newsletter"> <div class="input-group"> <input type="email" name="email" class="js_subscribe_email form-control" placeholder="your email..."/> <span class="input-group-append"> <a role="button" href="#" class="btn btn-primary js_subscribe_btn o_default_snippet_text">Subscribe</a> <a role="button" href="#" class="btn btn-success js_subscribed_btn d-none o_default_snippet_text" disabled="disabled">Thanks</a> </span> </div> </div> <p class="footer-subscribe"></p> </div> </div> <div class="row align-items-center"> <div class="col-sm-6 col-lg-3 o_colored_level"> <div class="footer-widget footer-about-widget"> <div class="footer-logo"> <a href="/"> <img src="//polytradewebsite-1fa39.kxcdn.com/web/image/21439-1bdca080/logo_polytrade_partial_white.png" title="Polytrade Global Logo" alt="Polytrade Global Logo" loading="lazy" style="" data-original-id="21438" data-original-src="/web/image/21438-32c210b9/logo_polytrade_partial_white.png" data-mimetype="image/png" data-resize-width="690"/> </a> </div> <h4>Your tailor made supplier!</h4> </div> </div> <div class="col-sm-6 col-lg-2 ml-lg-auto"> <div class="footer-widget"> <div class="footer-widget-list"> <ul> <li> <a href="/how-to-order" target="_blank">How to order</a> </li> <li> <a href="/transport-and-payment" target="_blank">Transport & Payment</a> </li> <li> <a href="/complaints-and-returns" target="_blank">Complaints & Returns</a> </li> </ul> </div> </div> </div> <div class="col-sm-6 col-lg-2"> <div class="footer-widget"> <div class="footer-widget-list"> <ul> <li> <a href="/terms-and-conditions" target="_blank">Terms & Conditions</a> </li> <li> <a href="/privacy-policy" target="_blank">Privacy Policy (GDPR)</a> </li> <li> <a href="/cookies-policy" target="_blank">Cookie Policy</a> </li> </ul> </div> </div> </div> <div class="col-sm-6 col-lg-2"> <div class="footer-widget"> <div class="footer-widget-list"> <ul> <li> <a href="#" onClick="return klaro.show(klaroConfig, true);">Cookie Preferences</a> </li> <li> <a href="/contact" target="_blank">Contact</a> </li> <li> <a href="https://anpc.ro" target="_blank">ANPC</a> <span class="ml-2 mr-2"> / </span> <a href="https://anpc.ro/ce-este-sal" target="_blank">SAL</a> <span class="ml-2 mr-2"> / </span> <a href="https://ec.europa.eu/consumers/odr" target="_blank">ODR</a> </li> </ul> </div> </div> </div> </div> </div> </section> <section class="footer-middle"> <div class="container"> <div class="row"> <div class="col-12 col-md-5 m-10px-tb"> <div class="footer-feature media"> <div class="icon"> <i class="fa fa-map-o"></i> </div> <div class="media-body"> <span>Sos. Bucuresti Nord, Nr. 10, Global City Business Park O21, etaj 9</span> <span>Voluntari</span> <span>Ilfov (RO)</span> <span>077190</span> <span>Romania</span> </div> </div> </div> <div class="col-12 col-md m-10px-tb"> <div class="footer-feature media"> <div class="icon"> <i class="fa fa-envelope"></i> </div> <div class="media-body"> <a class="mb-2" href="/cdn-cgi/l/email-protection#7d1e1213091c1e093d0d121104090f1c1918531a11121f1c11"> <span><span class="__cf_email__" data-cfemail="0a6965647e6b697e4a7a6566737e786b6e6f246d6665686b66">[email protected]</span></span> </a> <a href="/cdn-cgi/l/email-protection#0a796b666f794a7a6566737e786b6e6f246d6665686b66"> <span><span class="__cf_email__" data-cfemail="3340525f564073435c5f4a47415257561d545f5c51525f">[email protected]</span></span> </a> </div> </div> </div> <div class="col-12 col-md m-10px-tb"> <div class="footer-feature media"> <div class="icon"> <i class="fa fa-phone"></i> </div> <div class="media-body"> <a href="tel: +40 371 426 529"> <span>+40 371 426 529</span> </a> <p class="m-0">Mon - Fri 09:00-18:00</p> </div> </div> </div> </div> </div> </section> <section class="footer-bottom"> <div class="container"> <div class="row align-items-center"> <div class="col-md-3 m-10px-tb text-center text-md-left"> <div class="copyright">Copyright © <i itemprop="name">POLYTRADE GLOBAL SRL</i></div> </div> <div class="col-md-5 footer-widget-list"> <ul class="list-inline text-center m-0"> </ul> </div> <div class="col-md-4 m-10px-tb text-center text-md-right ml-md-auto"> <div class="footer-social-lang"> <div class="footer-social-icons"> <a class="facebook" target="_blank" href="https://www.facebook.com/polytrade.global"> <span class="fa fa-facebook"></span> </a> <a class="twitter" target="_blank" href="https://twitter.com/polytradeglobal"> <span class="fa fa-twitter"></span> </a> <a class="linkedin" target="_blank" href="https://www.linkedin.com/company/polytrade-global/"> <span class="fa fa-linkedin"></span> </a> <a class="instagram" target="_blank" href="https://www.instagram.com/polytrade.global"> <span class="fa fa-instagram"></span> </a> </div> <div class="f-lang"> <div class="js_language_selector dropdown"> <label class="dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="true"> <span class="large-name">English</span> </label> <div class="dropdown-menu" role="menu"> <a href="/complaints-and-returns" class="js_change_lang dropdown-item active" data-url_code="en"> English </a> <a href="/ro/complaints-and-returns" class="js_change_lang dropdown-item " data-url_code="ro"> Rom芒n膬 </a> </div> </div> </div> </div> </div> </div> </div> </section> </div> </footer> <div class="quick_cover"></div> <div class="quick_cart_base"></div> <div class="quick_rfq_base"></div> <div class="public_user_quote_modal"></div> <div class="modal fade as-login-popup" id="loginPopTemp" tabindex="-1" role="dialog" aria-labelledby="loginPopTemp" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-body"> <div class="nav" id="nav-tab" role="tablist"> <a class="nav-item nav-link active" id="nav-login-tab" data-toggle="tab" href="#nav-login" role="tab" aria-controls="nav-login" aria-selected="true">Login</a> <a class="nav-item nav-link" id="nav-reset-tab" data-toggle="tab" href="#nav-reset" role="tab" aria-controls="nav-reset" aria-selected="false" style="display:none">Reset</a> </div> <div class="tab-content" id="nav-tabContent"> <div class="tab-pane fade show active" id="nav-login" role="tabpanel" aria-labelledby="nav-login-tab"></div> <div class="tab-pane fade" id="nav-reset" role="tabpanel" aria-labelledby="nav-reset-tab"></div> </div> <div> <p class="small text-danger text-center">Signup is temporarily disabled.</p> </div> </div> </div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script> window.addEventListener('load', function () { odoo.define('im_livechat.livesupport', function (require) { var rootWidget = require('root.widget'); var im_livechat = require('im_livechat.legacy.im_livechat.im_livechat'); var button = new im_livechat.LivechatButton( rootWidget, "https://www.polytrade.global", {"header_background_color": "#875A7B", "button_background_color": "#878787", "title_color": "#FFFFFF", "button_text_color": "#FFFFFF", "button_text": "Have a Question? Chat with us.", "input_placeholder": false, "default_message": "Hello, how may I help you?", "channel_name": "Website Chat", "channel_id": 5, "current_partner_id": 4, "default_username": "Visitor"} ); button.appendTo(document.body); window.livechat_button = button; }); }); </script> </body> </html>

CINXE.COM

Complaints and Returns | Polytrade Global