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GPLS Help Desk
<!DOCTYPE html> <html lang="en_US"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <title>GPLS Help Desk</title> <meta name="description" content="customer support platform"> <meta name="keywords" content="osTicket, Customer support system, support ticket system"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="stylesheet" href="/css/osticket.css?0375576" media="screen"/> <link rel="stylesheet" href="/assets/default/css/theme.css?0375576" media="screen"/> <link rel="stylesheet" href="/assets/default/css/print.css?0375576" media="print"/> <link rel="stylesheet" href="/css/typeahead.css?0375576" media="screen" /> <link type="text/css" href="/css/ui-lightness/jquery-ui-1.13.2.custom.min.css?0375576" rel="stylesheet" media="screen" /> <link rel="stylesheet" href="/css/jquery-ui-timepicker-addon.css?0375576" media="all"/> <link rel="stylesheet" href="/css/thread.css?0375576" media="screen"/> <link rel="stylesheet" href="/css/redactor.css?0375576" media="screen"/> <link type="text/css" rel="stylesheet" href="/css/font-awesome.min.css?0375576"/> <link type="text/css" rel="stylesheet" href="/css/flags.css?0375576"/> <link type="text/css" rel="stylesheet" href="/css/rtl.css?0375576"/> <link type="text/css" rel="stylesheet" href="/css/select2.min.css?0375576"/> <!-- Favicons --> <link rel="icon" type="image/png" href="/images/oscar-favicon-32x32.png" sizes="32x32" /> <link rel="icon" type="image/png" href="/images/oscar-favicon-16x16.png" sizes="16x16" /> <script type="text/javascript" src="/js/jquery-3.7.0.min.js?0375576"></script> <script type="text/javascript" src="/js/jquery-ui-1.13.2.custom.min.js?0375576"></script> <script type="text/javascript" src="/js/jquery-ui-timepicker-addon.js?0375576"></script> <script src="/js/osticket.js?0375576"></script> <script type="text/javascript" src="/js/filedrop.field.js?0375576"></script> <script src="/js/bootstrap-typeahead.js?0375576"></script> <script type="text/javascript" src="/js/redactor.min.js?0375576"></script> <script type="text/javascript" src="/js/redactor-plugins.js?0375576"></script> <script type="text/javascript" src="/js/redactor-osticket.js?0375576"></script> <script type="text/javascript" src="/js/select2.min.js?0375576"></script> <meta name="csrf_token" content="ddbb92809c9dfcb4583e8b2e7f76d2cfed5342ea" /> </head> <body> <div id="container"> <div class="warning_bar">osTicket no longer supports Internet Explorer.</div> <div id="header"> <div class="pull-right flush-right"> <p> <a href="/login.php">Sign In</a> </p> <p> </p> </div> <a class="pull-left" id="logo" href="/index.php" title="Support Center"> <span class="valign-helper"></span> <img src="/logo.php" border=0 alt="GPLS Help Desk"> </a> </div> <div class="clear"></div> <ul id="nav" class="flush-left"> <li><a class="active home" href="/index.php">Support Center Home</a></li> <li><a class=" new" href="/open.php">Open a New Ticket</a></li> <li><a class=" status" href="/view.php">Check Ticket Status</a></li> </ul> <div id="content"> <div id="landing_page"> <div class="sidebar pull-right"> <div class="front-page-button flush-right"> <p> <a href="open.php" style="display:block" class="blue button">Open a New Ticket</a> </p> <p> <a href="view.php" style="display:block" class="green button">Check Ticket Status</a> </p> </div> <div class="content"></div> </div> <div class="main-content"> <div class="thread-body"> <h1>Welcome to the GPLS Help Desk</h1> <p>In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket. <br /><br /><strong>PINES Help for Library Users</strong><br /> </p> <ul><li><a href="https://my.nicheacademy.com/pines/course/15006?categoryId=7801" aria-label="Online PINES Class - link opens in new window">Become a PINES Super User!</a> (Self-paced, online class)</li><li>For questions about your account, items you have checked out or returned, fines, or help with placing holds, please contact your home library. Your library鈥檚 contact information can be found in the <a href="https://gapines.org/login" aria-label="PINES Catalog Login Page - link opens in new window">My Account</a> section of the PINES Catalog, in the <a href="https://pines.georgialibraries.org/download-the-pines-app/" aria-label="PINES App Info - link opens in new window">PINES App</a>, or on one of these pages:<br /> <ul><li><a href="https://pines.georgialibraries.org/pinesLocator" aria-label="PINES Library Map - link opens in new window">Library Locator Map</a> (Interactive map)<br /> </li><li><a href="https://georgialibraries.org/pines-library-search/" aria-label="PINES Library Directory - link opens in new window">Find A Library</a> (Search by library name or county)<br /> </li><li><a href="https://georgialibraries.org/pines-library-search/?zipcode=" aria-label="List of PINES locations - link opens in new window">Full List of PINES Locations</a><br /> </li></ul></li><li>To contact the PINES Department of the Georgia Public Library Service, please send an email to <a href="mailto:help@help.georgialibraries.org" aria-label="Help Desk Email">help@help.georgialibraries.org</a>聽or call 404-235-7200.</li> </ul> <p><strong>PINES Help for Library Staff</strong><br /> </p> <ul><li><a href="http://pines.georgialibraries.org/docs" aria-label="PINES Staff Documentation - link opens in new window">Documentation for PINES Library Staff</a></li><li>For assistance with your Help Desk user name or password, email <a href="mailto:help@help.georgialibraries.org">help@help.georgialibraries.org</a></li></ul> <p><strong>IT Questions:</strong><br /> </p> <ul><li><a href="http://galibtech.georgialibraries.org" aria-label="IT Web Site - link opens in new window">Check our website first</a> </li> <li><a href="http://srs.usg.edu" aria-label="USG Software Resources - link opens in new window">USG Software Resource & Services</a></li> </ul> <p><strong>GALILEO Questions:</strong><br />GALILEO is a separate entity that is not supported by the GPLS Help Desk. Please see:<br /> </p> <ul><li><a href="https://www.galileo.usg.edu/contact/support" aria-label="GALILEO Contact Form - link opens in new window">GALILEO Contact Us Form</a></li> <li><a href="https://about.galileo.usg.edu/support" aria-label="GALILEO Support Information - link opens in new window">Library Support Info</a></li> </ul> <p><strong>GADD Questions:</strong><br />Georgia Download Destination (OverDrive) is a separate entity that is not supported by the GPLS Help Desk. Please see:<br /> </p> <ul><li><a href="http://gogadd.com/" aria-label="GADD Information - link opens in new window">GoGADD.com</a></li> <li><a href="http://pines.georgialibraries.org/pinesLocator/locator.html" aria-label="Library Contact Information - link opens in new window">Contact your local library</a></li> </ul> </div> </div> <div class="clear"></div> <div> </div> </div> </div> </div> <div id="footer"> <p>Copyright © 2024 GPLS Help Desk - All rights reserved.</p> <a id="poweredBy" href="https://osticket.com" target="_blank">Helpdesk software - powered by osTicket</a> </div> <div id="overlay"></div> <div id="loading"> <h4>Please Wait!</h4> <p>Please wait... it will take a second!</p> </div> <script type="text/javascript"> getConfig().resolve({"html_thread":true,"lang":"en_US","short_lang":"en","has_rtl":false,"primary_language":"en-US","secondary_languages":[],"path":"\/"}); </script> </body> </html>