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Userguide
<!DOCTYPE html> <html lang="en"> <head> <title>Userguide</title> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0"> <link rel="apple-touch-icon" sizes="57x57" href="https://ec.europa.eu/consumers/odr/userguide/apple-touch-icon-57x57.png"> <link rel="apple-touch-icon" sizes="60x60" href="https://ec.europa.eu/consumers/odr/userguide/apple-touch-icon-60x60.png"> <link rel="apple-touch-icon" sizes="72x72" href="https://ec.europa.eu/consumers/odr/userguide/apple-touch-icon-72x72.png"> <link rel="apple-touch-icon" sizes="76x76" href="https://ec.europa.eu/consumers/odr/userguide/apple-touch-icon-76x76.png"> <link rel="apple-touch-icon" sizes="114x114" href="https://ec.europa.eu/consumers/odr/userguide/apple-touch-icon-114x114.png"> <link rel="apple-touch-icon" sizes="120x120" href="https://ec.europa.eu/consumers/odr/userguide/apple-touch-icon-120x120.png"> <link 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rel="manifest" href="https://ec.europa.eu/consumers/odr/userguide/manifest.json"> <meta name="msapplication-TileColor" content="#32499c"> <meta name="msapplication-TileImage" content="mstile-144x144.png"> <meta name="theme-color" content="#ffffff"> <!--[if IE]><link rel="shortcut icon" type="image/x-icon" href="https://ec.europa.eu/consumers/odr/userguide/favicon.ico" /><![endif]--> <link href="https://ec.europa.eu/consumers/odr/userguide/css/bootstrap.min.css" rel="stylesheet"> <link href="https://ec.europa.eu/consumers/odr/userguide/css/font-awesome.min.css" rel="stylesheet"> <link href="https://ec.europa.eu/consumers/odr/userguide/css/style.css" rel="stylesheet"> <link href="https://ec.europa.eu/consumers/odr/userguide/css/photoswipe.css" rel="stylesheet"> <link href="https://ec.europa.eu/consumers/odr/userguide/css/default-skin/default-skin.css" rel="stylesheet"> <link href="https://ec.europa.eu/consumers/odr/userguide/css/responsive.css" rel="stylesheet"> <link href="https://ec.europa.eu/consumers/odr/userguide/css/video-js.css" rel="stylesheet"> <!--[if lt IE 9]> <script src="https://ec.europa.eu/consumers/odr/userguide/js/html5shiv.js"></script> <script src="https://ec.europa.eu/consumers/odr/userguide/js/respond.min.js"></script> <![endif]--> </head> <body class="stickyheader"> <!-- NoScript --> <noscript> <div>In order to access our userguide, you have to enable JavaScript on your browser.</div> </noscript> <!-- Preloader --> <div id="preloader"> <div id="status"><i class="fa fa-spinner fa-spin"></i></div> </div> <!-- Structure --> <section> <div class="leftpanel hidden-print sticky-leftpanel"> <!-- Logo Panel --> <div class="logopanel" data-json="LogoPanel"> <a><img src="https://ec.europa.eu/consumers/odr/userguide/img/logo/ec-en.png" width="172" height="45" alt="European Commission - Userguide"></a> </div> <div class="leftpanelinner"> <!-- MenuCategories --> <div id="accordion" class="panel-group" role="tablist" aria-multiselectable="true" data-json="MenuCategories"></div> </div> </div> <div class="mainpanel"> <div class="headerbar hidden-print"> <a class="menutoggle" data-toggle="visible" aria-hidden="true" tabindex="-1"><i class="fa fa-outdent"></i></a> <!-- Search --> <div class="searchform hidden-xs hidden"> <input type="text" class="form-control" name="keyword" placeholder="" data-json="Search"> </div> <!-- Profile --> <div class="header-right"> <ul class="headermenu"> <!-- PDF Version --> <li> <a data-json="DownloadPDF" class="btn btn-default tp-icon chat-icon hidden" target="_blank"></a> </li> <!-- Current Language --> <li> <button role="button" data-target="#LangModal" data-toggle="modal" data-json="CurrentLang" class="btn btn-default tp-icon chat-icon"></button> </li> </ul> </div> </div> <!-- Breadcrumb --> <div class="pageheader" data-json="ContentBreadcrumb"> <div class="breadcrumb-wrapper"> <ol class="breadcrumb hidden-print" data-json="Breadcrumb"> <li data-json-breadcrumb="Category"></li> </ol> </div> </div> <!-- Content --> <div class="contentpanel"> <div class="row row-error"></div> <div class="row row-content"></div> </div> </div> </section> <!-- Language Modal --> <div id="LangModal" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="LangModalLabel" aria-describedby="LangModalDescription"> <div class="modal-dialog"> <div class="modal-content"> <div class="panel panel-dark panel-alt"> <div class="panel-heading"> <div class="panel-btns"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button> </div><!-- panel-btns --> <h3 id="LangModalLabel" class="panel-title" data-json="ModalTitle"></h3> <p data-json="ModalSubtitle"></p> </div> <div id="LangModalDescription" class="panel-body"> <div data-json="ModalDescription"></div> <form class="mt10"> <div class="form-group"> <div class="col-sm-8"> <select class="form-control" data-json="ModalAvailableLang"></select> </div> </div> </form> </div> <div class="panel-footer text-right"> <button type="button" class="btn btn-default" data-dismiss="modal" data-json="ModalCloseButton"></button> <button type="button" class="btn btn-default" data-json="ModalSubmitButton"></button> </div> </div> </div> </div> </div> <!-- Cookie Modal --> <div id="CookieModal" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="CookieModalLabel" aria-describedby="CookieModalDescription" data-backdrop="static" data-keyboard="false"> <div class="modal-dialog"> <div class="modal-content"> <div class="panel panel-dark panel-alt"> <div class="panel-heading"> <h3 id="CookieModalLabel" class="panel-title" data-json="CookieTitle"></h3> </div> <div id="CookieModalDescription" class="panel-body"> <div data-json="CookieDescription"></div> </div> <div class="panel-footer text-right"> <button type="button" class="btn btn-default" data-dismiss="modal" data-json="CookieSubmitButton"></button> </div> </div> </div> </div> </div> <!-- Fallback Modal --> <div id="FallbackModal" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="FallbackModalLabel" aria-describedby="FallbackModalDescription" data-backdrop="static" data-keyboard="false"> <div class="modal-dialog"> <div class="modal-content"> <div class="panel panel-dark panel-alt"> <div class="panel-heading"> <h3 id="FallbackModalLabel" class="panel-title" data-json="FallBackTitle"></h3> </div> <div id="FallbackModalDescription" class="panel-body"> <div data-json="FallBackDescription"></div> </div> <div class="panel-footer text-right"> <button type="button" class="btn btn-default" data-dismiss="modal" data-json="FallBackButton"></button> </div> </div> </div> </div> </div> <!-- LightBox --> <div class="pswp" tabindex="-1" role="dialog" aria-hidden="true"> <div class="pswp__bg"></div> <div class="pswp__scroll-wrap"> <div class="pswp__container"> <div class="pswp__item"></div> <div class="pswp__item"></div> <div class="pswp__item"></div> </div> <div class="pswp__ui pswp__ui--hidden"> <div class="pswp__top-bar"> <div class="pswp__counter"></div> <div class="pswp__title hidden-xs"></div> <button class="pswp__button pswp__button--close" data-json="LightBoxClose"></button> <button class="pswp__button pswp__button--share" data-json="LightBoxShare"></button> <button class="pswp__button pswp__button--fs" data-json="LightBoxFullscreen"></button> <button class="pswp__button pswp__button--zoom" data-json="LightBoxZoom"></button> <div class="pswp__preloader"> <div class="pswp__preloader__icn"> <div class="pswp__preloader__cut"> <div class="pswp__preloader__donut"></div> </div> </div> </div> </div> <div class="pswp__share-modal pswp__share-modal--hidden pswp__single-tap"> <div class="pswp__share-tooltip"></div> </div> <button class="pswp__button pswp__button--arrow--left" data-json="LightBoxPrev"> </button> <button class="pswp__button pswp__button--arrow--right" data-json="LightBoxNext"> </button> <div class="pswp__caption"> <div class="pswp__caption__center"></div> </div> </div> </div> </div> <script src="https://ec.europa.eu/consumers/odr/userguide/js/jquery-1.11.1.min.js"></script> <script src="https://ec.europa.eu/consumers/odr/userguide/js/jquery-migrate-1.2.1.min.js"></script> <script src="https://ec.europa.eu/consumers/odr/userguide/js/bootstrap.min.js"></script> <script src="https://ec.europa.eu/consumers/odr/userguide/js/modernizr.min.js"></script> <script src="https://ec.europa.eu/consumers/odr/userguide/js/toggles.min.js"></script> <script src="https://ec.europa.eu/consumers/odr/userguide/js/jquery.cookies.js"></script> <script src="https://ec.europa.eu/consumers/odr/userguide/js/photoswipe.min.js"></script> <script src="https://ec.europa.eu/consumers/odr/userguide/js/photoswipe-ui-default.min.js"></script> <script src="https://ec.europa.eu/consumers/odr/userguide/js/videojs-ie8.min.js"></script> <script src="https://ec.europa.eu/consumers/odr/userguide/js/video.js"></script> <script 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