Comment les Systèmes de Management qualité favorisent la réussite des entreprises

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2048w,/cdn-cgi/image/width=2304,format=auto/contentassets/968f5b5f089246b99bf51a6c18e6d4df/wqw-from-standards-to-strat-image.jpg 2304w,/cdn-cgi/image/width=2560,format=auto/contentassets/968f5b5f089246b99bf51a6c18e6d4df/wqw-from-standards-to-strat-image.jpg 2560w,/cdn-cgi/image/width=2880,format=auto/contentassets/968f5b5f089246b99bf51a6c18e6d4df/wqw-from-standards-to-strat-image.jpg 2880w,/cdn-cgi/image/width=3072,format=auto/contentassets/968f5b5f089246b99bf51a6c18e6d4df/wqw-from-standards-to-strat-image.jpg 3072w,/cdn-cgi/image/width=3840,format=auto/contentassets/968f5b5f089246b99bf51a6c18e6d4df/wqw-from-standards-to-strat-image.jpg 3840w,/cdn-cgi/image/width=4320,format=auto/contentassets/968f5b5f089246b99bf51a6c18e6d4df/wqw-from-standards-to-strat-image.jpg 4320w,/cdn-cgi/image/width=5760,format=auto/contentassets/968f5b5f089246b99bf51a6c18e6d4df/wqw-from-standards-to-strat-image.jpg 5760w" sizes="100vw" media="" ><img src="/cdn-cgi/image/width=1024,format=auto/contentassets/968f5b5f089246b99bf51a6c18e6d4df/wqw-from-standards-to-strat-image.jpg" alt="" loading="eager" decoding="auto" fetchpriority="auto" class="heroImage" fetchpriority="auto" ></picture> </div> <div class="titleBlock"> <h1 class="heroTitle" > Des normes à la stratégie : l'évolution de la qualité dans la stimulation des performances des entreprises </h1> </div> </div> </section> <section class="grid stickyContentArea" > </section> <article class="twoColumn canvas "> <aside class="grid oneThird" > <div class="textBlock col-12 spacingSmall canvas canvasNavy" id="Global+-+Newsletter+sign+up"> <div class="wysiwyg" > <h3><img style="display: block; margin-left: auto; margin-right: auto;" src="/globalassets/icons/png-icons/LRQA-EiQ-Icon-Advisory-Newsletter.png?epslanguage=en" alt="" width="85" height="57" /></h3> <h3 style="text-align: center;"><strong>Abonnez-vous à notre newsletter</strong></h3> <p style="text-align: center;">Rester connecté à l'actualité certification et des Systèmes de Management de votre secteur </p> <p style="text-align: center;"><a href="/fr-fr/abonner-lettre-actualite/?epslanguage=fr-FR" title="Sign up" class="cta">S'inscrire</a></p> </div></div> </aside> <section class="grid twoThird" > <h4 class="col-12 spacingSmall">Alors que les entreprises évoluent dans un environnement mondial de plus en plus complexe et concurrentiel, l'objectif qualité a évolué au-delà de la conformité pour devenir un moteur de performance et de réussite stratégique.</h4> <div class="textBlock col-12" id="From+standards+to+strategy-text"> <div class="wysiwyg" > <p>Conformément au thème de la Semaine mondiale de la qualité 2024, <i>De la conformité à la performance</i>, cet article explore comment les normes de systèmes de management de la qualité, telles qu'ISO 9001, jouent un rôle central dans la transformation des entreprises, qui passent du simple respect des exigences réglementaires à la réussite commerciale à long terme.</p> <p>Martin Cottam, président du comité technique de l'ISO pour la santé et la sécurité au travail et ancien directeur de la qualité chez LRQA, Carl Rogers, responsable mondial de la qualité et de la gouvernance chez LRQA, et Anshuman Tiwari, responsable de l'excellence opérationnelle chez DXC Technology, nous font part de leurs points de vue sur la façon dont la certification de la qualité est cruciale dans ce changement.</p> <h4><strong>Certification : conformité ou performance ?</strong></h4> <p>Les détracteurs de la certification affirment parfois qu'elle favorise une mentalité de conformité dans les entreprises, encourageant une approche de type « boîte à cocher » plutôt qu'un véritable engagement. Toutefois, comme l'explique Martin Cottam, président du comité technique de l'ISO pour la santé et la sécurité au travail et ancien directeur de la qualité chez LRQA, « une lecture plus attentive des normes montre qu'elles ne se limitent pas à la conformité ; elles sont fermement axées sur la performance, avec une exigence claire selon laquelle les entreprises doivent s'assurer que leurs processus sont efficaces ». La certification, lorsqu'elle est efficace, répond à cette exigence en poussant les entreprises à « démontrer que leurs processus produisent les résultats escomptés », les poussant ainsi à aller au-delà de la conformité et à réaliser de réelles améliorations en matière de performance. Il souligne que l'objectif n'est pas seulement de satisfaire aux exigences minimales, mais d'améliorer continuellement les processus en fonction des objectifs de performance de l'organisation.</p> <p>M. Cottam souligne en outre que le principal défi pour les entreprises consiste à « atteindre les résultats escomptés dans un monde en constante évolution ». Ce défi est directement relevé en reliant les processus organisationnels au moyen d'un cadre de système de management qui surveille et répond à l'évolution des risques et des opportunités tels que « les impacts géopolitiques sur les chaînes d'approvisionnement mondiales, les effets du changement climatique, l'essor de l'IA et des nouvelles technologies et l'évolution de la démographie de la main-d'&oelig;uvre. » Il souligne que les organisations doivent adapter sur les bases suivantes : </p> <h4><strong>Le fondement de l'excellence commerciale</strong></h4> <p>Chez LRQA, notre souci de la qualité va au-delà de la conformité. Nous travaillons en étroite collaboration avec nos clients pour les aider à établir des bases solides pour leur croissance grâce à des systèmes de gestion de la qualité (SGQ) robustes. Dans un récent podcast, nous en avons discuté avec Anshuman Tiwari, responsable mondial de l'excellence opérationnelle chez DXC Technology, un client de longue date de LRQA. M. Tiwari nous a fait part de son point de vue sur la manière dont des systèmes de management efficaces peuvent stimuler les performances de l'entreprise.</p> <p>Selon M. Tiwari, le chemin vers l'excellence opérationnelle commence par l'idée que « tout ce qui est fait peut être mieux fait ». Cette conviction est au c&oelig;ur du domaine de la qualité, qui est fondamentalement axé sur l'amélioration continue. Il a expliqué que les normes relatives aux systèmes de gestion, telles qu'ISO 9001, sont cruciales dans cette démarche, car elles fournissent un cadre permettant aux entreprises de documenter, de mesurer et d'améliorer leurs processus. Le principe « documenter ce que l'on fait et faire ce que l'on documente » est au c&oelig;ur d'ISO 9001, garantissant non seulement la cohérence et la responsabilité, mais aussi l'amélioration continue nécessaire à la réussite à long terme de l'entreprise.</p> <h4><strong>De la conformité à la performance</strong></h4> <p>Faisant écho à ces sentiments, Carl Rogers, responsable qualité chez LRQA, déclare que « si la conformité aux normes est nécessaire, les systèmes de management qualité ne se limitent pas à cocher des cases », soulignant que « la qualité est le fondement de la croissance et de la réussite futures de l'entreprise ». La conformité doit être considérée comme un point de départ et non comme une destination. La véritable valeur des systèmes de management réside dans leur capacité à aller au-delà de la conformité et à favoriser l'amélioration des performances dans l'ensemble de l'organisation.</p> <p>En intégrant la qualité dans le tissu de leur entreprise, les entreprises peuvent non seulement répondre aux exigences réglementaires, mais aussi créer une culture de l'amélioration continue qui accroît les performances.</p> <h4><strong>Regarder vers l'avenir</strong></h4> <p>Il est essentiel de pouvoir s'adapter à l'évolution des conditions mondiales, telles que les progrès technologiques, les préoccupations environnementales et les pressions concurrentielles. Les systèmes de management fournissent un cadre qui permet aux organisations de se concentrer sur la croissance dans un environnement où les risques sont de plus en plus complexes.</p> <p>En faisant de la qualité une priorité stratégique, les entreprises peuvent atteindre une plus grande efficacité, assurer leur durabilité et, en fin de compte, offrir plus de valeur à leurs clients.</p> <p><a href="/fr-fr/conformite/?epslanguage=fr-FR">Découvrez comment LRQA peut vous aider à relever les défis de la qualite</a></p> <p> </p> <p><span data-ccp-props="{}"> </span></p> </div></div> </section> </article> <section class="grid bottomContent" > <div class="carouselBlock canvas canvasNavy col-12" id="Shared+Insights%2c+News+and+Events+-+Services"> <h2 class="carouselBlockHeading" > <strong>Dernières actualités, articles et événements à venir</strong> </h2> <div class="carousel"> <div class="carouselContent"> <ul class="carouselContentList"> <li> <div class="imageTextWrap themePink"> <div 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972w,/cdn-cgi/image/width=1005,format=auto/globalassets/_shared-images/1920-x-0785-c02.01-header-imagevideo-header-image-desktop/business-assurance/cyber-security/lrqa_cyb_gettyimages_599903446-1920-x-785px.jpg 1005w,/cdn-cgi/image/width=1052,format=auto/globalassets/_shared-images/1920-x-0785-c02.01-header-imagevideo-header-image-desktop/business-assurance/cyber-security/lrqa_cyb_gettyimages_599903446-1920-x-785px.jpg 1052w,/cdn-cgi/image/width=1052,format=auto/globalassets/_shared-images/1920-x-0785-c02.01-header-imagevideo-header-image-desktop/business-assurance/cyber-security/lrqa_cyb_gettyimages_599903446-1920-x-785px.jpg 1052w,/cdn-cgi/image/width=1164,format=auto/globalassets/_shared-images/1920-x-0785-c02.01-header-imagevideo-header-image-desktop/business-assurance/cyber-security/lrqa_cyb_gettyimages_599903446-1920-x-785px.jpg 1164w,/cdn-cgi/image/width=1212,format=auto/globalassets/_shared-images/1920-x-0785-c02.01-header-imagevideo-header-image-desktop/business-assurance/cyber-security/lrqa_cyb_gettyimages_599903446-1920-x-785px.jpg 1212w,/cdn-cgi/image/width=1296,format=auto/globalassets/_shared-images/1920-x-0785-c02.01-header-imagevideo-header-image-desktop/business-assurance/cyber-security/lrqa_cyb_gettyimages_599903446-1920-x-785px.jpg 1296w,/cdn-cgi/image/width=1578,format=auto/globalassets/_shared-images/1920-x-0785-c02.01-header-imagevideo-header-image-desktop/business-assurance/cyber-security/lrqa_cyb_gettyimages_599903446-1920-x-785px.jpg 1578w,/cdn-cgi/image/width=1818,format=auto/globalassets/_shared-images/1920-x-0785-c02.01-header-imagevideo-header-image-desktop/business-assurance/cyber-security/lrqa_cyb_gettyimages_599903446-1920-x-785px.jpg 1818w" alt="Infosecurity" loading="lazy" decoding="auto" fetchpriority="auto" width="1920" height="785" class="imageTextImg"> </div> <p class="promoBlockLabel imageTextLabel"> Article </p> <p class="imageTextSummary"> Les attaques de ransomware continuent d'augmenter chaque année dans le monde entier. Que vous soyez une petite ou... </p> <a href="/fr-fr/insights/articles/comment-se-proteger-contre-les-attaques-de-ransomware/" class="imageTextLink arrowLink arrowLinkBold"> </a> </div> </div> </li> <li> <div class="imageTextWrap themePink"> <div class="imageText"> <h3 class="imageTextTitle"> ISO 9001:2025, la norme de qualité actualisée </h3> <div class="imageTextImgWrap"> <img src="/cdn-cgi/image/width=432,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg" srcset="/cdn-cgi/image/width=210,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 210w,/cdn-cgi/image/width=280,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 280w,/cdn-cgi/image/width=324,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 324w,/cdn-cgi/image/width=335,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 335w,/cdn-cgi/image/width=420,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 420w,/cdn-cgi/image/width=432,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 432w,/cdn-cgi/image/width=526,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 526w,/cdn-cgi/image/width=560,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 560w,/cdn-cgi/image/width=560,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 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972w,/cdn-cgi/image/width=1005,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 1005w,/cdn-cgi/image/width=1052,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 1052w,/cdn-cgi/image/width=1052,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 1052w,/cdn-cgi/image/width=1164,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 1164w,/cdn-cgi/image/width=1212,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 1212w,/cdn-cgi/image/width=1296,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 1296w,/cdn-cgi/image/width=1578,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 1578w,/cdn-cgi/image/width=1818,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/quality/adobestock_318056187-1280x720.jpg 1818w" alt="ISO 9001 ES" loading="lazy" decoding="auto" fetchpriority="auto" width="1280" height="722" class="imageTextImg"> </div> <p class="promoBlockLabel imageTextLabel"> Article </p> <p class="imageTextSummary"> La norme ISO 9001 relative aux systèmes de management de la qualité devrait être renouvelée dans un avenir... </p> <a href="/fr-fr/insights/articles/iso-9001-2025-mise-a-jour/" class="imageTextLink arrowLink arrowLinkBold"> </a> </div> </div> </li> <li> <div class="imageTextWrap themeMint"> <div class="imageText"> <h3 class="imageTextTitle"> FedEx obtient la certification ISO 9001 pour 30 ans... </h3> <div class="imageTextImgWrap"> <img src="/cdn-cgi/image/width=432,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg" srcset="/cdn-cgi/image/width=210,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 210w,/cdn-cgi/image/width=280,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 280w,/cdn-cgi/image/width=324,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 324w,/cdn-cgi/image/width=335,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 335w,/cdn-cgi/image/width=420,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 420w,/cdn-cgi/image/width=432,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 432w,/cdn-cgi/image/width=526,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 526w,/cdn-cgi/image/width=560,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 560w,/cdn-cgi/image/width=560,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 560w,/cdn-cgi/image/width=606,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 606w,/cdn-cgi/image/width=630,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 630w,/cdn-cgi/image/width=648,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 648w,/cdn-cgi/image/width=670,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 670w,/cdn-cgi/image/width=776,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 776w,/cdn-cgi/image/width=840,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 840w,/cdn-cgi/image/width=864,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 864w,/cdn-cgi/image/width=972,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 972w,/cdn-cgi/image/width=1005,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 1005w,/cdn-cgi/image/width=1052,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 1052w,/cdn-cgi/image/width=1052,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 1052w,/cdn-cgi/image/width=1164,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 1164w,/cdn-cgi/image/width=1212,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 1212w,/cdn-cgi/image/width=1296,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 1296w,/cdn-cgi/image/width=1578,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 1578w,/cdn-cgi/image/width=1818,format=auto/contentassets/e31ba923a0624650af8b63a21e2b868b/gettyimages-1405534655.jpg 1818w" alt="" loading="lazy" decoding="auto" fetchpriority="auto" width="5109" height="3454" class="imageTextImg"> </div> <p class="promoBlockLabel imageTextLabel"> Actualités </p> <p class="imageTextSummary"> Federal Express Corporation, filiale de FedEx Corp, entreprise mondiale de transport express, est devenue le premier et seul... </p> <a href="/fr-fr/actualite/fedex-celebre-la-certification-iso9001-depuis-30-ans-avec-lrqa/" class="imageTextLink arrowLink arrowLinkBold"> </a> </div> </div> </li> <li> <div class="imageTextWrap themeMint"> <div class="imageText"> <h3 class="imageTextTitle"> Comprendre l'IATF 16949 6ème édition </h3> <div class="imageTextImgWrap"> <img src="/cdn-cgi/image/width=432,format=auto/globalassets/_shared-images/1920-x-0540-c07.02-article-attributes-article-hero-image/business-assurance/transport/gettyimages-1468446953.jpg" srcset="/cdn-cgi/image/width=210,format=auto/globalassets/_shared-images/1920-x-0540-c07.02-article-attributes-article-hero-image/business-assurance/transport/gettyimages-1468446953.jpg 210w,/cdn-cgi/image/width=280,format=auto/globalassets/_shared-images/1920-x-0540-c07.02-article-attributes-article-hero-image/business-assurance/transport/gettyimages-1468446953.jpg 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1212w,/cdn-cgi/image/width=1296,format=auto/globalassets/_shared-images/1920-x-0540-c07.02-article-attributes-article-hero-image/business-assurance/transport/gettyimages-1468446953.jpg 1296w,/cdn-cgi/image/width=1578,format=auto/globalassets/_shared-images/1920-x-0540-c07.02-article-attributes-article-hero-image/business-assurance/transport/gettyimages-1468446953.jpg 1578w,/cdn-cgi/image/width=1818,format=auto/globalassets/_shared-images/1920-x-0540-c07.02-article-attributes-article-hero-image/business-assurance/transport/gettyimages-1468446953.jpg 1818w" alt="" loading="lazy" decoding="auto" fetchpriority="auto" width="4000" height="3000" class="imageTextImg"> </div> <p class="promoBlockLabel imageTextLabel"> Actualités </p> <p class="imageTextSummary"> La 6e édition des règles IATF 16949, publiée le 31 mars 2024, introduit des mises à jour importantes... </p> <a href="/fr-fr/actualite/comprendre-les-regles-iatf-16949-6e-edition-automobile/" class="imageTextLink arrowLink 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