CINXE.COM

<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8" data-next-head=""/><title data-next-head="">How to Enable Ticket Insurance in Your Eventcube Store | Eventcube Help Center</title><meta property="og:title" content="How to Enable Ticket Insurance in Your Eventcube Store | Eventcube Help Center" data-next-head=""/><meta name="twitter:title" content="How to Enable Ticket Insurance in Your Eventcube Store | Eventcube Help Center" data-next-head=""/><meta property="og:description" content="A guide on how to enable ticket insurance in your ticket store. Applicable to UK-based tickets stores only." data-next-head=""/><meta name="twitter:description" content="A guide on how to enable ticket insurance in your ticket store. Applicable to UK-based tickets stores only." data-next-head=""/><meta name="description" content="A guide on how to enable ticket insurance in your ticket store. Applicable to UK-based tickets stores only." data-next-head=""/><meta property="og:type" content="article" data-next-head=""/><meta name="robots" content="all" data-next-head=""/><meta name="viewport" content="width=device-width, initial-scale=1" data-next-head=""/><link href="https://static.intercomassets.com/assets/educate/educate-favicon-64x64-at-2x-52016a3500a250d0b118c0a04ddd13b1a7364a27759483536dd1940bccdefc20.png" rel="icon" data-next-head=""/><link rel="canonical" href="https://help.eventcube.io/en/articles/6370571-how-to-enable-ticket-insurance-in-your-eventcube-store" data-next-head=""/><link rel="alternate" href="https://help.eventcube.io/en/articles/6370571-how-to-enable-ticket-insurance-in-your-eventcube-store" hrefLang="en" data-next-head=""/><link rel="alternate" href="https://help.eventcube.io/en/articles/6370571-how-to-enable-ticket-insurance-in-your-eventcube-store" hrefLang="x-default" data-next-head=""/><link nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" rel="preload" href="https://static.intercomassets.com/_next/static/css/02742ed7dc6dee08.css" as="style"/><link nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" rel="stylesheet" href="https://static.intercomassets.com/_next/static/css/02742ed7dc6dee08.css" data-n-g=""/><noscript data-n-css="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0="></noscript><script defer="" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" nomodule="" src="https://static.intercomassets.com/_next/static/chunks/polyfills-42372ed130431b0a.js"></script><script defer="" src="https://static.intercomassets.com/_next/static/chunks/9807.06bd1120513ccdff.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0="></script><script src="https://static.intercomassets.com/_next/static/chunks/webpack-914670f3d197b0ac.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/framework-c2b23989aabf8846.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/main-f1052d0773c47c55.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/pages/_app-f6eb1f03c2a77808.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/da8cbcf2-515374c1b53e94b9.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/7833-842ba55e661d0800.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/8277-93597e4349e635c0.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/639-4cba3a85bc80cea4.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/2266-6ece4d4ecd5a090f.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/6408-1b0e182947803382.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/pages/%5BhelpCenterIdentifier%5D/%5Blocale%5D/articles/%5BarticleSlug%5D-f23178055b57ca92.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/pBE9iWbiWcYTeTlBTemWk/_buildManifest.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><script src="https://static.intercomassets.com/_next/static/pBE9iWbiWcYTeTlBTemWk/_ssgManifest.js" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=" defer=""></script><meta name="sentry-trace" content="0c7d97c7272f7e2cfd449dac7adfb541-d2948d863d52da48-0"/><meta name="baggage" content="sentry-environment=production,sentry-release=pBE9iWbiWcYTeTlBTemWk,sentry-public_key=187f842308a64dea9f1f64d4b1b9c298,sentry-trace_id=0c7d97c7272f7e2cfd449dac7adfb541,sentry-sampled=false"/><style id="__jsx-824266494">:root{--body-bg: rgb(255, 255, 255); --body-image: none; --body-bg-rgb: 255, 255, 255; --body-border: rgb(230, 230, 230); --body-primary-color: #1a1a1a; --body-secondary-color: #737373; --body-reaction-bg: rgb(242, 242, 242); --body-reaction-text-color: rgb(64, 64, 64); --body-toc-active-border: #737373; --body-toc-inactive-border: #f2f2f2; --body-toc-inactive-color: #737373; --body-toc-active-font-weight: 400; --body-table-border: rgb(204, 204, 204); --body-color: hsl(0, 0%, 0%); --footer-bg: rgb(255, 255, 255); --footer-image: none; --footer-border: rgb(230, 230, 230); --footer-color: hsl(211, 10%, 61%); --header-bg: rgb(0, 153, 204); --header-image: none; --header-color: hsl(0, 0%, 100%); --collection-card-bg: rgb(255, 255, 255); --collection-card-image: none; --collection-card-color: hsl(195, 100%, 40%); --card-bg: rgb(255, 255, 255); --card-border-color: rgb(230, 230, 230); --card-border-inner-radius: 6px; --card-border-radius: 8px; --card-shadow: 0 1px 2px 0 rgb(0 0 0 / 0.05); --search-bar-border-radius: 10px; --search-bar-width: 100%; --ticket-blue-bg-color: #dce1f9; --ticket-blue-text-color: #334bfa; --ticket-green-bg-color: #d7efdc; --ticket-green-text-color: #0f7134; --ticket-orange-bg-color: #ffebdb; --ticket-orange-text-color: #b24d00; --header-height: 245px; --header-subheader-background-color: #000000; --header-subheader-font-color: #FFFFFF; --content-block-bg: rgb(255, 255, 255); --content-block-image: none; --content-block-color: hsl(0, 0%, 10%); --content-block-button-bg: rgb(51, 75, 250); --content-block-button-image: none; --content-block-button-color: hsl(0, 0%, 100%); --content-block-button-radius: 6px; --primary-color: hsl(195, 100%, 40%); --primary-color-alpha-10: hsla(195, 100%, 40%, 0.1); --primary-color-alpha-60: hsla(195, 100%, 40%, 0.6); --text-on-primary-color: #1a1a1a}</style><style id="__jsx-2094555375">:root{--font-family-primary: system-ui, "Segoe UI", "Roboto", "Helvetica", "Arial", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"}</style><style id="__jsx-2605255833">:root{--font-family-secondary: system-ui, "Segoe UI", "Roboto", "Helvetica", "Arial", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"}</style><style id="__jsx-73269029ea53bf4f">.fade-background.jsx-73269029ea53bf4f{background:-webkit-radial-gradient(50%0%,333.38%100%,rgba(var(--body-bg-rgb),0)0%,rgba(var(--body-bg-rgb),.00925356)11.67%,rgba(var(--body-bg-rgb),.0337355)21.17%,rgba(var(--body-bg-rgb),.0718242)28.85%,rgba(var(--body-bg-rgb),.121898)35.03%,rgba(var(--body-bg-rgb),.182336)40.05%,rgba(var(--body-bg-rgb),.251516)44.25%,rgba(var(--body-bg-rgb),.327818)47.96%,rgba(var(--body-bg-rgb),.409618)51.51%,rgba(var(--body-bg-rgb),.495297)55.23%,rgba(var(--body-bg-rgb),.583232)59.47%,rgba(var(--body-bg-rgb),.671801)64.55%,rgba(var(--body-bg-rgb),.759385)70.81%,rgba(var(--body-bg-rgb),.84436)78.58%,rgba(var(--body-bg-rgb),.9551)88.2%,rgba(var(--body-bg-rgb),1)100%),var(--header-image),var(--header-bg);background:-moz-radial-gradient(50%0%,333.38%100%,rgba(var(--body-bg-rgb),0)0%,rgba(var(--body-bg-rgb),.00925356)11.67%,rgba(var(--body-bg-rgb),.0337355)21.17%,rgba(var(--body-bg-rgb),.0718242)28.85%,rgba(var(--body-bg-rgb),.121898)35.03%,rgba(var(--body-bg-rgb),.182336)40.05%,rgba(var(--body-bg-rgb),.251516)44.25%,rgba(var(--body-bg-rgb),.327818)47.96%,rgba(var(--body-bg-rgb),.409618)51.51%,rgba(var(--body-bg-rgb),.495297)55.23%,rgba(var(--body-bg-rgb),.583232)59.47%,rgba(var(--body-bg-rgb),.671801)64.55%,rgba(var(--body-bg-rgb),.759385)70.81%,rgba(var(--body-bg-rgb),.84436)78.58%,rgba(var(--body-bg-rgb),.9551)88.2%,rgba(var(--body-bg-rgb),1)100%),var(--header-image),var(--header-bg);background:-o-radial-gradient(50%0%,333.38%100%,rgba(var(--body-bg-rgb),0)0%,rgba(var(--body-bg-rgb),.00925356)11.67%,rgba(var(--body-bg-rgb),.0337355)21.17%,rgba(var(--body-bg-rgb),.0718242)28.85%,rgba(var(--body-bg-rgb),.121898)35.03%,rgba(var(--body-bg-rgb),.182336)40.05%,rgba(var(--body-bg-rgb),.251516)44.25%,rgba(var(--body-bg-rgb),.327818)47.96%,rgba(var(--body-bg-rgb),.409618)51.51%,rgba(var(--body-bg-rgb),.495297)55.23%,rgba(var(--body-bg-rgb),.583232)59.47%,rgba(var(--body-bg-rgb),.671801)64.55%,rgba(var(--body-bg-rgb),.759385)70.81%,rgba(var(--body-bg-rgb),.84436)78.58%,rgba(var(--body-bg-rgb),.9551)88.2%,rgba(var(--body-bg-rgb),1)100%),var(--header-image),var(--header-bg);background:radial-gradient(333.38%100%at 50%0%,rgba(var(--body-bg-rgb),0)0%,rgba(var(--body-bg-rgb),.00925356)11.67%,rgba(var(--body-bg-rgb),.0337355)21.17%,rgba(var(--body-bg-rgb),.0718242)28.85%,rgba(var(--body-bg-rgb),.121898)35.03%,rgba(var(--body-bg-rgb),.182336)40.05%,rgba(var(--body-bg-rgb),.251516)44.25%,rgba(var(--body-bg-rgb),.327818)47.96%,rgba(var(--body-bg-rgb),.409618)51.51%,rgba(var(--body-bg-rgb),.495297)55.23%,rgba(var(--body-bg-rgb),.583232)59.47%,rgba(var(--body-bg-rgb),.671801)64.55%,rgba(var(--body-bg-rgb),.759385)70.81%,rgba(var(--body-bg-rgb),.84436)78.58%,rgba(var(--body-bg-rgb),.9551)88.2%,rgba(var(--body-bg-rgb),1)100%),var(--header-image),var(--header-bg);-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-position-x:center}</style><style id="__jsx-27f84a20f81f6ce9">.table-of-contents::-webkit-scrollbar{width:8px}.table-of-contents::-webkit-scrollbar-thumb{background-color:#f2f2f2;-webkit-border-radius:8px;-moz-border-radius:8px;border-radius:8px}</style><style id="__jsx-a49d9ef8a9865a27">.table_of_contents.jsx-a49d9ef8a9865a27{max-width:260px;min-width:260px}</style><style id="__jsx-ef86202475c6562f">.article_body a{color:var(--primary-color)}article a.intercom-h2b-button{background-color:var(--primary-color);border:0}.zendesk-article table{overflow-x:scroll!important;display:block!important;height:auto!important}.intercom-interblocks-unordered-nested-list ul,.intercom-interblocks-ordered-nested-list ol{margin-top:16px;margin-bottom:16px}.intercom-interblocks-unordered-nested-list ul .intercom-interblocks-unordered-nested-list ul,.intercom-interblocks-unordered-nested-list ul .intercom-interblocks-ordered-nested-list ol,.intercom-interblocks-ordered-nested-list ol .intercom-interblocks-ordered-nested-list ol,.intercom-interblocks-ordered-nested-list ol .intercom-interblocks-unordered-nested-list ul{margin-top:0;margin-bottom:0}.intercom-interblocks-image a:focus{outline-offset:3px}</style></head><body><div id="__next"><div dir="ltr" class="h-full w-full"><a href="#main-content" class="sr-only">Skip to main content</a><main class="header__lite"><header id="header" data-testid="header" class="jsx-73269029ea53bf4f flex flex-col text-header-color"><div class="jsx-73269029ea53bf4f relative flex grow flex-col mb-9 bg-header-bg bg-header-image bg-cover bg-center pb-9"><div class="jsx-73269029ea53bf4f flex h-full flex-col items-center marker:shrink-0"><section class="relative flex w-full flex-col mb-6 pb-6"><div class="header__meta_wrapper flex justify-center px-5 pt-6 leading-none sm:px-10"><div class="flex items-center w-240" data-testid="subheader-container"><div class="mo__body header__site_name"><div class="header__logo"><a href="/en/"><img src="https://downloads.intercomcdn.com/i/o/536041/7c3eabd39e2803f64073a241/84991b46d0a8429dd3150cf8e1acd7fc.png" height="290" alt="Eventcube Help Center"/></a></div></div><div><div class="flex items-center font-semibold"><div class="flex items-center md:hidden" data-testid="small-screen-children"><button class="flex items-center border-none bg-transparent px-1.5" data-testid="hamburger-menu-button" aria-label="Open menu"><svg width="24" height="24" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="fill-current"><path d="M1.86861 2C1.38889 2 1 2.3806 1 2.85008C1 3.31957 1.38889 3.70017 1.86861 3.70017H14.1314C14.6111 3.70017 15 3.31957 15 2.85008C15 2.3806 14.6111 2 14.1314 2H1.86861Z"></path><path d="M1 8C1 7.53051 1.38889 7.14992 1.86861 7.14992H14.1314C14.6111 7.14992 15 7.53051 15 8C15 8.46949 14.6111 8.85008 14.1314 8.85008H1.86861C1.38889 8.85008 1 8.46949 1 8Z"></path><path d="M1 13.1499C1 12.6804 1.38889 12.2998 1.86861 12.2998H14.1314C14.6111 12.2998 15 12.6804 15 13.1499C15 13.6194 14.6111 14 14.1314 14H1.86861C1.38889 14 1 13.6194 1 13.1499Z"></path></svg></button><div class="fixed right-0 top-0 z-50 h-full w-full hidden" data-testid="hamburger-menu"><div class="flex h-full w-full justify-end bg-black bg-opacity-30"><div class="flex h-fit w-full flex-col bg-white opacity-100 sm:h-full sm:w-1/2"><button class="text-body-font flex items-center self-end border-none bg-transparent pr-6 pt-6" data-testid="hamburger-menu-close-button" aria-label="Close menu"><svg width="24" height="24" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg"><path d="M3.5097 3.5097C3.84165 3.17776 4.37984 3.17776 4.71178 3.5097L7.99983 6.79775L11.2879 3.5097C11.6198 3.17776 12.158 3.17776 12.49 3.5097C12.8219 3.84165 12.8219 4.37984 12.49 4.71178L9.20191 7.99983L12.49 11.2879C12.8219 11.6198 12.8219 12.158 12.49 12.49C12.158 12.8219 11.6198 12.8219 11.2879 12.49L7.99983 9.20191L4.71178 12.49C4.37984 12.8219 3.84165 12.8219 3.5097 12.49C3.17776 12.158 3.17776 11.6198 3.5097 11.2879L6.79775 7.99983L3.5097 4.71178C3.17776 4.37984 3.17776 3.84165 3.5097 3.5097Z"></path></svg></button><nav class="flex flex-col pl-4 text-black"><div class="relative cursor-pointer has-[:focus]:outline"><select class="peer absolute z-10 block h-6 w-full cursor-pointer opacity-0 md:text-base"><option value="/en/articles/6370571-how-to-enable-ticket-insurance-in-your-eventcube-store" class="text-black" selected="">English</option>;</select><div class="mb-10 ml-5 flex items-center gap-1 text-md hover:opacity-80 peer-hover:opacity-80 md:m-0 md:ml-3 md:text-base"><svg id="locale-picker-globe" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="shrink-0" aria-hidden="true"><path d="M8 15C11.866 15 15 11.866 15 8C15 4.13401 11.866 1 8 1C4.13401 1 1 4.13401 1 8C1 11.866 4.13401 15 8 15Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M8 15C9.39949 15 10.534 11.866 10.534 8C10.534 4.13401 9.39949 1 8 1C6.60051 1 5.466 4.13401 5.466 8C5.466 11.866 6.60051 15 8 15Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M1.448 5.75989H14.524" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M1.448 10.2402H14.524" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg>English<svg id="locale-picker-arrow" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="shrink-0" aria-label="Change language" role="button"><path d="M5 6.5L8.00093 9.5L11 6.50187" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"></path></svg></div></div></nav></div></div></div></div><nav class="hidden items-center md:flex" data-testid="large-screen-children"><div class="relative cursor-pointer has-[:focus]:outline"><select class="peer absolute z-10 block h-6 w-full cursor-pointer opacity-0 md:text-base"><option value="/en/articles/6370571-how-to-enable-ticket-insurance-in-your-eventcube-store" class="text-black" selected="">English</option>;</select><div class="mb-10 ml-5 flex items-center gap-1 text-md hover:opacity-80 peer-hover:opacity-80 md:m-0 md:ml-3 md:text-base"><svg id="locale-picker-globe" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="shrink-0" aria-hidden="true"><path d="M8 15C11.866 15 15 11.866 15 8C15 4.13401 11.866 1 8 1C4.13401 1 1 4.13401 1 8C1 11.866 4.13401 15 8 15Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M8 15C9.39949 15 10.534 11.866 10.534 8C10.534 4.13401 9.39949 1 8 1C6.60051 1 5.466 4.13401 5.466 8C5.466 11.866 6.60051 15 8 15Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M1.448 5.75989H14.524" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M1.448 10.2402H14.524" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg>English<svg id="locale-picker-arrow" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="shrink-0" aria-label="Change language" role="button"><path d="M5 6.5L8.00093 9.5L11 6.50187" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"></path></svg></div></div></nav></div></div></div></div></section><section class="relative mx-5 flex h-full w-full flex-col items-center px-5 sm:px-10"><div class="flex h-full max-w-full flex-col w-240 justify-end" data-testid="main-header-container"><div id="search-bar" class="relative w-full"><form action="/en/" autoComplete="off"><div class="flex w-full flex-col items-start"><div class="relative flex w-full sm:w-search-bar"><input type="text" autoComplete="off" class="peer w-full rounded-search-bar border border-black-alpha-8 bg-white-alpha-20 p-4 ps-12 font-secondary text-lg text-header-color shadow-search-bar outline-none transition ease-linear placeholder:text-header-color hover:bg-white-alpha-27 hover:shadow-search-bar-hover focus:border-transparent focus:bg-white focus:text-black-10 focus:shadow-search-bar-focused placeholder:focus:text-black-45" placeholder="Search for articles..." name="q" value=""/><div class="pointer-events-none absolute inset-y-0 start-0 flex items-center fill-header-color ps-5 peer-focus-visible:fill-black-45"><svg width="22" height="21" viewBox="0 0 22 21" xmlns="http://www.w3.org/2000/svg" class="fill-inherit" aria-hidden="true"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.27485 8.7001C3.27485 5.42781 5.92757 2.7751 9.19985 2.7751C12.4721 2.7751 15.1249 5.42781 15.1249 8.7001C15.1249 11.9724 12.4721 14.6251 9.19985 14.6251C5.92757 14.6251 3.27485 11.9724 3.27485 8.7001ZM9.19985 0.225098C4.51924 0.225098 0.724854 4.01948 0.724854 8.7001C0.724854 13.3807 4.51924 17.1751 9.19985 17.1751C11.0802 17.1751 12.8176 16.5627 14.2234 15.5265L19.0981 20.4013C19.5961 20.8992 20.4033 20.8992 20.9013 20.4013C21.3992 19.9033 21.3992 19.0961 20.9013 18.5981L16.0264 13.7233C17.0625 12.3176 17.6749 10.5804 17.6749 8.7001C17.6749 4.01948 13.8805 0.225098 9.19985 0.225098Z"></path></svg></div></div></div></form></div></div></section></div></div></header><div class="z-1 flex shrink-0 grow basis-auto justify-center px-5 sm:px-10"><section data-testid="main-content" id="main-content" class="max-w-full w-240"><section data-testid="article-section" class="section section__article"><div class="flex-row-reverse justify-between flex"><div class="jsx-a49d9ef8a9865a27 w-61 sticky top-8 ml-7 max-w-61 self-start max-lg:hidden mt-16"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid max-lg:border-body-border max-lg:shadow-solid-1"><div data-testid="toc-dropdown" class="jsx-27f84a20f81f6ce9 hidden cursor-pointer justify-between border-b max-lg:flex max-lg:flex-row max-lg:border-x-0 max-lg:border-t-0 max-lg:border-solid max-lg:border-b-body-border"><div class="jsx-27f84a20f81f6ce9 my-2 max-lg:pl-4">Table of contents</div><div class="jsx-27f84a20f81f6ce9 "><svg class="ml-2 mr-4 mt-3 transition-transform" transform="rotate(180)" width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.93353 5.93451C4.24595 5.62209 4.75248 5.62209 5.0649 5.93451L7.99922 8.86882L10.9335 5.93451C11.246 5.62209 11.7525 5.62209 12.0649 5.93451C12.3773 6.24693 12.3773 6.75346 12.0649 7.06588L8.5649 10.5659C8.25249 10.8783 7.74595 10.8783 7.43353 10.5659L3.93353 7.06588C3.62111 6.75346 3.62111 6.24693 3.93353 5.93451Z" fill="currentColor"></path></svg></div></div><div data-testid="toc-body" class="jsx-27f84a20f81f6ce9 my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_26adef17e0" href="#h_26adef17e0" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_2005aa61f8" href="#h_2005aa61f8" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_b869a8a983" href="#h_b869a8a983" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-3" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_a911da4db2" href="#h_a911da4db2" data-testid="toc-link-3" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-4" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_3bcb9a3cc4" href="#h_3bcb9a3cc4" data-testid="toc-link-4" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-5" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_6eb609d906" href="#h_6eb609d906" data-testid="toc-link-5" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-6" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_c251df60bd" href="#h_c251df60bd" data-testid="toc-link-6" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="relative z-3 w-full lg:max-w-160 "><div class="flex pb-6 max-md:pb-2 lg:max-w-160"><div class="flex flex-wrap items-baseline pb-4 text-base"><a href="/en/" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color">All Collections</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="https://help.eventcube.io/en/collections/2830983-billing" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-0">Billing</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="https://help.eventcube.io/en/collections/2830988-store-settings" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-1">Store Settings</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><div class="text-body-secondary-color">How to Enable Ticket Insurance in Your Eventcube Store</div></div></div><div class=""><div class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><header class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">How to Enable Ticket Insurance in Your Eventcube Store</header><div class="text-md font-normal leading-normal text-body-secondary-color"><p>A guide on how to enable ticket insurance in your ticket store. Applicable to UK-based tickets stores only.</p></div></div><div class="avatar"><div class="avatar__photo"><img width="24" height="24" src="https://static.intercomassets.com/avatars/5652559/square_128/EC-Support-Logo-1659420355.png" alt="Support Team avatar" class="inline-flex items-center justify-center rounded-full bg-primary text-lg font-bold leading-6 text-primary-text shadow-solid-2 shadow-body-bg [&:nth-child(n+2)]:hidden lg:[&:nth-child(n+2)]:inline-flex h-8 w-8 sm:h-9 sm:w-9"/></div><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"><div>Written by <span>Support Team</span></div> Updated over 7 months ago</span></div></div></div></div><div class="jsx-ef86202475c6562f flex-col"><div class="jsx-ef86202475c6562f mb-7 ml-0 text-md max-messenger:mb-6 lg:hidden"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid max-lg:border-body-border max-lg:shadow-solid-1"><div data-testid="toc-dropdown" class="jsx-27f84a20f81f6ce9 hidden cursor-pointer justify-between border-b max-lg:flex max-lg:flex-row max-lg:border-x-0 max-lg:border-t-0 max-lg:border-solid max-lg:border-b-body-border border-b-0"><div class="jsx-27f84a20f81f6ce9 my-2 max-lg:pl-4">Table of contents</div><div class="jsx-27f84a20f81f6ce9 "><svg class="ml-2 mr-4 mt-3 transition-transform" transform="" width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.93353 5.93451C4.24595 5.62209 4.75248 5.62209 5.0649 5.93451L7.99922 8.86882L10.9335 5.93451C11.246 5.62209 11.7525 5.62209 12.0649 5.93451C12.3773 6.24693 12.3773 6.75346 12.0649 7.06588L8.5649 10.5659C8.25249 10.8783 7.74595 10.8783 7.43353 10.5659L3.93353 7.06588C3.62111 6.75346 3.62111 6.24693 3.93353 5.93451Z" fill="currentColor"></path></svg></div></div><div data-testid="toc-body" class="jsx-27f84a20f81f6ce9 hidden my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_26adef17e0" href="#h_26adef17e0" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_2005aa61f8" href="#h_2005aa61f8" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_b869a8a983" href="#h_b869a8a983" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-3" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_a911da4db2" href="#h_a911da4db2" data-testid="toc-link-3" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-4" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_3bcb9a3cc4" href="#h_3bcb9a3cc4" data-testid="toc-link-4" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-5" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_6eb609d906" href="#h_6eb609d906" data-testid="toc-link-5" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-6" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_c251df60bd" href="#h_c251df60bd" data-testid="toc-link-6" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-callout" style="background-color:#feedaf80;border-color:#fbc91633"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Disclaimer:</b> Ticket insurance is available to UK-based ticket stores only as of the moment. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To check if your ticket store is registered in the UK, go to Store Settings > General Settings. Under store details, check<b> Business Country</b>.</p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_26adef17e0">Enable ticket insurance for your event</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>1. Create an event. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>2. Head to <b>Advanced Settings</b>. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>3. Turn on <b>Enable Booking Refund Insurance</b>.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>4. Toggle off the booking refund setting as needed.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>5. Save your changes.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/954995040/2d3624dbfb5005bea8c0b43f/Screenshot+2024-02-06+at+9.42.46%E2%80%AFPM.png?expires=1732734900&signature=37821b7a49a1a8c946f87fd8a302a922a7b71a6773197fd10aed88e65306e216&req=fSUjH8B7nYVfFb4f3HP0gGNRoV1oOP236GyoahBLvdfd6ng%2FnhCoui9%2BdH8i%0AFUDzcTpNa8YoapReUA%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/954995040/2d3624dbfb5005bea8c0b43f/Screenshot+2024-02-06+at+9.42.46%E2%80%AFPM.png?expires=1732734900&signature=37821b7a49a1a8c946f87fd8a302a922a7b71a6773197fd10aed88e65306e216&req=fSUjH8B7nYVfFb4f3HP0gGNRoV1oOP236GyoahBLvdfd6ng%2FnhCoui9%2BdH8i%0AFUDzcTpNa8YoapReUA%3D%3D%0A" width="2850" height="1496"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://eventcube.intercom-attachments-7.com/i/o/543060636/e25b2a6b2bf021b4b2d4d15e/AEjBdDHAhvVH4A0ggGYuA3NrKjJG_MDOWJ0Cvby-gmzwaV4S3WOVfjVqII8F2MvaAHW_J3Wna1XLfmdynE8E2o0ovtbDYJ6AQ6Ut-ncTZMPxlUg0IGHyjFnveY2bUNw6yQ2kQQojGVUH3De2NYw?expires=1732734900&signature=ec52944dcfb8022dcdfaba8c18f1c2c48bc8b2f4b6298476a40de926f496b043&req=cSQkFs9%2Bm4JZFb4f3HP0gCnkIjFBiNhhVtN0mRnXTMqwBSlBGx%2FOodRWo8OZ%0A0Nz%2F8Ldne8p%2FUl%2BMgQ%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://eventcube.intercom-attachments-7.com/i/o/543060636/e25b2a6b2bf021b4b2d4d15e/AEjBdDHAhvVH4A0ggGYuA3NrKjJG_MDOWJ0Cvby-gmzwaV4S3WOVfjVqII8F2MvaAHW_J3Wna1XLfmdynE8E2o0ovtbDYJ6AQ6Ut-ncTZMPxlUg0IGHyjFnveY2bUNw6yQ2kQQojGVUH3De2NYw?expires=1732734900&signature=ec52944dcfb8022dcdfaba8c18f1c2c48bc8b2f4b6298476a40de926f496b043&req=cSQkFs9%2Bm4JZFb4f3HP0gCnkIjFBiNhhVtN0mRnXTMqwBSlBGx%2FOodRWo8OZ%0A0Nz%2F8Ldne8p%2FUl%2BMgQ%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>At store checkout, your customer can add this: <b>Booking Refund Insurance</b> for only a fraction of the ticket price. This allows them to claim a refund if they cannot attend their booked event due to specified circumstances. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/543063571/0cb421a7bbcb8cd82e387bd2/Screenshot+2022-05-24+at+15.33.12.png?expires=1732734900&signature=d3ff91dcf819efd0f07aaed3cd3a8fc086097aebff81ed07e1b5a779e7e35f2a&req=cSQkFs99mIZeFb4f3HP0gCbsPR%2BLTroZJs8Dz0DkCi12N4u3F4f9tll%2BiYua%0AhgL%2Fii%2F2NG6dJOKcrw%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/543063571/0cb421a7bbcb8cd82e387bd2/Screenshot+2022-05-24+at+15.33.12.png?expires=1732734900&signature=d3ff91dcf819efd0f07aaed3cd3a8fc086097aebff81ed07e1b5a779e7e35f2a&req=cSQkFs99mIZeFb4f3HP0gCbsPR%2BLTroZJs8Dz0DkCi12N4u3F4f9tll%2BiYua%0AhgL%2Fii%2F2NG6dJOKcrw%3D%3D%0A" width="1065" height="151"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_2005aa61f8">What is the insurance cost for each ticket price range</h1></div><div class="intercom-interblocks-table"><table><tbody><tr><td style="background-color:#f2f2f2"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-center"><p><b>Ticket Price Range</b></p></div></td><td style="background-color:#f2f2f2"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-center"><p><b>Insurance Cost</b></p></div></td></tr><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢0 - 拢20</p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢1.15</p></div></td></tr><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢20 - 拢50</p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢2.88</p></div></td></tr><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢50 - 拢75</p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢3.43</p></div></td></tr><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢75 - 拢100</p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢4.60</p></div></td></tr><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢100 - 拢150</p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢5.75</p></div></td></tr><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢150 - 拢200</p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢7.48</p></div></td></tr><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢200 - 拢300</p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢9.78</p></div></td></tr><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>拢300 and above</p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Not covered</p></div></td></tr><tr><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Installment tickets</p></div></td><td><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Not covered</p></div></td></tr></tbody></table></div><div class="intercom-interblocks-callout" style="background-color:#feedaf80;border-color:#fbc91633"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Note:</b> These fees are approximations and are subject to change without prior notice.</p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_b869a8a983">How much incentive will you get for offering ticket insurance</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The store owner keeps 15% of the booking refund insurance total the customer pays. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>For instance, if the customer pays 拢2.88 for booking refund insurance, the store owner keeps 拢0.38.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_a911da4db2">How are ticketing fees calculated with and without booking refund insurance </h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_3bcb9a3cc4">Without Insurance</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Eventcube Fee 5% of (Ticket Price + Booking Fee)</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Stripe Fee: 1.5% of (Ticket Price + Booking Fee) + 20p</p></div><div class="intercom-interblocks-callout" style="background-color:#feedaf80;border-color:#fbc91633"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Example</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Ticket Face Value: 拢25</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Booking Fee: 拢2</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Total Fees = 拢1.35 (EC Fee) + 拢0.605 (Stripe Fee)</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Total Fees = 拢1.96</p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_6eb609d906">With Insurance</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Eventcube Fee 5% of (Ticket Price + Booking Fee) + Insurance Cost - {kickback} </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Stripe Fee:<b> </b>1.5% of (Ticket Price + Booking Fee + Insurance) + 20p</p></div><div class="intercom-interblocks-callout" style="background-color:#feedaf80;border-color:#fbc91633"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Example</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Ticket Face Value: 拢25</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Booking Fee: 拢2</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Insurance Cost: 拢2.88</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Total EC Fees = 拢1.35 + 拢2.88 - 拢0.38 </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Total Stripe Fee = 拢0.64985 (Stripe Fee)</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Total Fees = 拢4.50</p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-callout" style="background-color:#d7efdc80;border-color:#1bb15733"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Note: </b>The Stripe fees used in the example above are the fees for card payments in the United Kingdom. Your Stripe fee depends on several factors:</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Bank card origin</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Currency</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Chosen payment method of the customer</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Please check Stripe to <a href="https://stripe.com/gb/pricing" rel="nofollow noopener noreferrer" target="_blank">learn more about fees</a>.</p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_c251df60bd">What does an insured ticket order look like?</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>When a customer purchases booking refund insurance with their tickets, their order will include a section containing all their insured tickets, the amount they paid for ticket insurance, and their insurance reference number.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/958418143/95f56ba57bce30785ff57bc1/Screenshot+2024-02-09+at+9.09.45%E2%80%AFPM.png?expires=1732734900&signature=20eb8f17c7884b0a25122c8609ef19515fddacd93f10bc8911f5184c28bc116e&req=fSUvEsh2nIVcFb4f3HP0gGwoIogVKoQi48HGutmyjqf12Yt99fZ4OZiaTmUk%0ALR%2FdJIR9xeqVbvt87g%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/958418143/95f56ba57bce30785ff57bc1/Screenshot+2024-02-09+at+9.09.45%E2%80%AFPM.png?expires=1732734900&signature=20eb8f17c7884b0a25122c8609ef19515fddacd93f10bc8911f5184c28bc116e&req=fSUvEsh2nIVcFb4f3HP0gGwoIogVKoQi48HGutmyjqf12Yt99fZ4OZiaTmUk%0ALR%2FdJIR9xeqVbvt87g%3D%3D%0A" width="2274" height="354"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Related Articles: </b></p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="https://help.eventcube.io/en/articles/6359396-how-to-set-up-and-enable-pay-by-invoice-in-your-ticket-store">How to set-up and enable pay-by-invoice in your ticket store</a></p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="https://help.eventcube.io/en/articles/6834416-how-to-file-a-refund-claim-for-insurance-tickets">How to file a refund claim for insurance tickets</a></p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="https://help.eventcube.io/en/articles/6259589-how-to-refund-a-customer-on-eventcube">How to refund a customer on Eventcube</a></p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="https://help.eventcube.io/en/articles/6259789-how-to-refund-an-order-on-stripe">How to refund an order on Stripe</a></p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div></article></div></div></div></div><div class="intercom-reaction-picker -mb-4 -ml-4 -mr-4 mt-6 rounded-card sm:-mb-2 sm:-ml-1 sm:-mr-1 sm:mt-8"><div class="intercom-reaction-prompt">Did this answer your question?</div><button class="intercom-reaction" aria-label="Disappointed Reaction" tabindex="0" data-reaction-text="disappointed" aria-pressed="false"><span title="Disappointed">馃槥</span></button><button class="intercom-reaction" aria-label="Neutral Reaction" tabindex="0" data-reaction-text="neutral" aria-pressed="false"><span title="Neutral">馃槓</span></button><button class="intercom-reaction" aria-label="Smiley Reaction" tabindex="0" data-reaction-text="smiley" aria-pressed="false"><span title="Smiley">馃槂</span></button></div></div></div></section></section></div><footer id="footer" class="mt-24 shrink-0 bg-footer-bg px-0 py-12 text-left text-base text-footer-color"><div class="shrink-0 grow basis-auto px-5 sm:px-10"><div class="mx-auto max-w-240 sm:w-auto"><div><div class="text-center" data-testid="simple-footer-layout"><div class="align-middle text-lg text-footer-color"><a class="no-underline" href="/en/"><span data-testid="logo-sitename">Eventcube Help Center</span></a></div><div class="mt-10" data-testid="simple-footer-links"><div class="flex flex-row justify-center"><span><ul data-testid="custom-links" class="mb-4 p-0" id="custom-links"><li class="mx-3 inline-block list-none"><a target="_blank" href="https://www.eventcube.io/gb/virtual-events/" rel="nofollow noreferrer noopener" data-testid="footer-custom-link-0" class="no-underline">Virtual Events Platform</a></li><li class="mx-3 inline-block list-none"><a target="_blank" href="https://www.eventcube.io/gb/event-ticketing/" rel="nofollow noreferrer noopener" data-testid="footer-custom-link-1" class="no-underline">Event Ticketing</a></li><li class="mx-3 inline-block list-none"><a target="_blank" href="https://www.eventcube.io/gb/memberships/" rel="nofollow noreferrer noopener" data-testid="footer-custom-link-2" class="no-underline">Memberships Platform</a></li></ul></span></div><ul data-testid="social-links" class="flex flex-wrap items-center gap-4 p-0 justify-center" id="social-links"><li class="list-none align-middle"><a target="_blank" href="https://www.facebook.com/eventcubeofficial" rel="nofollow noreferrer noopener" data-testid="footer-social-link-0" class="no-underline"><img src="https://intercom.help/eventcube/assets/svg/icon:social-facebook/909aa5" alt="" width="16" height="16" loading="lazy" data-testid="social-icon-facebook"/></a></li><li class="list-none align-middle"><a target="_blank" href="https://www.twitter.com/eventcube" rel="nofollow noreferrer noopener" data-testid="footer-social-link-1" class="no-underline"><img src="https://intercom.help/eventcube/assets/svg/icon:social-twitter/909aa5" alt="" width="16" height="16" loading="lazy" data-testid="social-icon-twitter"/></a></li><li class="list-none align-middle"><a target="_blank" href="https://www.linkedin.com/company/eventcube-solutions/" rel="nofollow noreferrer noopener" data-testid="footer-social-link-2" class="no-underline"><img src="https://intercom.help/eventcube/assets/svg/icon:social-linkedin/909aa5" alt="" width="16" height="16" loading="lazy" data-testid="social-icon-linkedin"/></a></li></ul></div><div class="mt-10 flex justify-center"><div class="flex items-center text-sm" data-testid="intercom-advert-branding"><svg width="14" height="14" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"><title>Intercom</title><g clip-path="url(#clip0_1870_86937)"><path d="M14 0H2C0.895 0 0 0.895 0 2V14C0 15.105 0.895 16 2 16H14C15.105 16 16 15.105 16 14V2C16 0.895 15.105 0 14 0ZM10.133 3.02C10.133 2.727 10.373 2.49 10.667 2.49C10.961 2.49 11.2 2.727 11.2 3.02V10.134C11.2 10.428 10.96 10.667 10.667 10.667C10.372 10.667 10.133 10.427 10.133 10.134V3.02ZM7.467 2.672C7.467 2.375 7.705 2.132 8 2.132C8.294 2.132 8.533 2.375 8.533 2.672V10.484C8.533 10.781 8.293 11.022 8 11.022C7.705 11.022 7.467 10.782 7.467 10.484V2.672ZM4.8 3.022C4.8 2.727 5.04 2.489 5.333 2.489C5.628 2.489 5.867 2.726 5.867 3.019V10.133C5.867 10.427 5.627 10.666 5.333 10.666C5.039 10.666 4.8 10.426 4.8 10.133V3.02V3.022ZM2.133 4.088C2.133 3.792 2.373 3.554 2.667 3.554C2.961 3.554 3.2 3.792 3.2 4.087V8.887C3.2 9.18 2.96 9.419 2.667 9.419C2.372 9.419 2.133 9.179 2.133 8.886V4.086V4.088ZM13.68 12.136C13.598 12.206 11.622 13.866 8 13.866C4.378 13.866 2.402 12.206 2.32 12.136C2.096 11.946 2.07 11.608 2.262 11.384C2.452 11.161 2.789 11.134 3.012 11.324C3.044 11.355 4.808 12.8 8 12.8C11.232 12.8 12.97 11.343 12.986 11.328C13.209 11.138 13.546 11.163 13.738 11.386C13.93 11.61 13.904 11.946 13.68 12.138V12.136ZM13.867 8.886C13.867 9.181 13.627 9.42 13.333 9.42C13.039 9.42 12.8 9.18 12.8 8.887V4.087C12.8 3.791 13.04 3.553 13.333 3.553C13.628 3.553 13.867 3.791 13.867 4.086V8.886Z" class="fill-current"></path></g><defs><clipPath id="clip0_1870_86937"><rect width="16" height="16" fill="none"></rect></clipPath></defs></svg><a href="https://www.intercom.com/intercom-link?company=Eventcube&solution=customer-support&utm_campaign=intercom-link&utm_content=We+run+on+Intercom&utm_medium=help-center&utm_referrer=http%3A%2F%2Fhelp.eventcube.io%2Fen%2Farticles%2F6370571-how-to-enable-ticket-insurance-in-your-eventcube-store&utm_source=desktop-web" class="pl-2 align-middle no-underline">We run on Intercom</a></div></div></div></div></div></div></footer></main></div></div><script id="__NEXT_DATA__" type="application/json" nonce="1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=">{"props":{"pageProps":{"app":{"id":"60gblyms","messengerUrl":"https://widget.intercom.io/widget/60gblyms","name":"Eventcube","poweredByIntercomUrl":"https://www.intercom.com/intercom-link?company=Eventcube\u0026solution=customer-support\u0026utm_campaign=intercom-link\u0026utm_content=We+run+on+Intercom\u0026utm_medium=help-center\u0026utm_referrer=http%3A%2F%2Fhelp.eventcube.io%2Fen%2Farticles%2F6370571-how-to-enable-ticket-insurance-in-your-eventcube-store\u0026utm_source=desktop-web","features":{"customNotFoundErrorMessage":false}},"helpCenterSite":{"customDomain":"help.eventcube.io","defaultLocale":"en","disableBranding":false,"externalLoginName":null,"externalLoginUrl":null,"footerContactDetails":null,"footerLinks":{"custom":[{"id":22671,"help_center_site_id":11735,"title":"Virtual Events Platform","url":"https://www.eventcube.io/gb/virtual-events/","sort_order":1,"link_location":"footer","site_link_group_id":9401},{"id":22672,"help_center_site_id":11735,"title":"Event Ticketing","url":"https://www.eventcube.io/gb/event-ticketing/","sort_order":2,"link_location":"footer","site_link_group_id":9401},{"id":22673,"help_center_site_id":11735,"title":"Memberships Platform","url":"https://www.eventcube.io/gb/memberships/","sort_order":3,"link_location":"footer","site_link_group_id":9401}],"socialLinks":[{"iconUrl":"https://intercom.help/eventcube/assets/svg/icon:social-facebook","provider":"facebook","url":"https://www.facebook.com/eventcubeofficial"},{"iconUrl":"https://intercom.help/eventcube/assets/svg/icon:social-twitter","provider":"twitter","url":"https://www.twitter.com/eventcube"},{"iconUrl":"https://intercom.help/eventcube/assets/svg/icon:social-linkedin","provider":"linkedin","url":"https://www.linkedin.com/company/eventcube-solutions/"}],"linkGroups":[{"title":null,"links":[{"title":"Virtual Events Platform","url":"https://www.eventcube.io/gb/virtual-events/"},{"title":"Event Ticketing","url":"https://www.eventcube.io/gb/event-ticketing/"},{"title":"Memberships Platform","url":"https://www.eventcube.io/gb/memberships/"}]}]},"headerLinks":[],"homeCollectionCols":1,"googleAnalyticsTrackingId":null,"googleTagManagerId":null,"pathPrefixForCustomDomain":null,"seoIndexingEnabled":true,"helpCenterId":11735,"url":"https://help.eventcube.io","customizedFooterTextContent":null},"localeLinks":[{"id":"en","absoluteUrl":"https://help.eventcube.io/en/articles/6370571-how-to-enable-ticket-insurance-in-your-eventcube-store","available":true,"name":"English","selected":true,"url":"/en/articles/6370571-how-to-enable-ticket-insurance-in-your-eventcube-store"}],"requestContext":{"articleSource":null,"canonicalUrl":"https://help.eventcube.io/en/articles/6370571-how-to-enable-ticket-insurance-in-your-eventcube-store","headerless":false,"isDefaultDomainRequest":false,"nonce":"1zmasQ6gESQjwEkecvYIxwG4z2RSG0APyGSqZg/GoV0=","rootUrl":"/en/","sheetUserCipher":null,"type":"help-center"},"theme":{"color":"0099CC","siteName":"Eventcube Help Center","headline":"","headerFontColor":"FFFFFF","logo":"https://downloads.intercomcdn.com/i/o/536041/7c3eabd39e2803f64073a241/84991b46d0a8429dd3150cf8e1acd7fc.png","logoHeight":"290","header":null,"favicon":"https://static.intercomassets.com/assets/educate/educate-favicon-64x64-at-2x-52016a3500a250d0b118c0a04ddd13b1a7364a27759483536dd1940bccdefc20.png","locale":"en","homeUrl":"https://eventcube.io","social":null,"urlPrefixForDefaultDomain":"https://intercom.help/eventcube","customDomain":"help.eventcube.io","customDomainUsesSsl":true,"customizationOptions":{"customizationType":1,"header":{"backgroundColor":"#0099CC","fontColor":"#FFFFFF","fadeToEdge":false,"backgroundGradient":null,"backgroundImageId":null,"backgroundImageUrl":null},"body":{"backgroundColor":"#ffffff","fontColor":null,"fadeToEdge":null,"backgroundGradient":null,"backgroundImageId":null},"footer":{"backgroundColor":"#ffffff","fontColor":"#909aa5","fadeToEdge":null,"backgroundGradient":null,"backgroundImageId":null,"showRichTextField":null},"layout":{"homePage":{"blocks":[{"type":"tickets-portal-link","enabled":false},{"type":"collection-list","columns":1,"template":0}]},"collectionsPage":{"showArticleDescriptions":false},"articlePage":{},"searchPage":{}},"collectionCard":{"global":{"backgroundColor":null,"fontColor":"#0099CC","fadeToEdge":null,"backgroundGradient":null,"backgroundImageId":null,"showIcons":true,"backgroundImageUrl":null},"collections":[]},"global":{"font":{"customFontFaces":[],"primary":null,"secondary":null},"componentStyle":{"card":{"type":"bordered","borderRadius":8}},"namedComponents":{"header":{"subheader":{"enabled":false,"style":{"backgroundColor":"#000000","fontColor":"#FFFFFF"}},"style":{"height":"245px","align":"start","justify":"end"}},"searchBar":{"style":{"width":"100%","borderRadius":10}},"footer":{"type":0}},"brand":{"colors":[],"websiteUrl":""}},"contentBlock":{"blockStyle":{"backgroundColor":"#ffffff","fontColor":"#1a1a1a","fadeToEdge":null,"backgroundGradient":null,"backgroundImageId":null,"backgroundImageUrl":null},"buttonOptions":{"backgroundColor":"#334BFA","fontColor":"#ffffff","borderRadius":6},"isFullWidth":false}},"helpCenterName":"Eventcube Help Center","footerLogo":null,"footerLogoHeight":null,"localisedInformation":{"contentBlock":null}},"user":{"userId":"a4b87f1f-3405-46bf-8f98-85f68f92421d","role":"visitor_role"},"articleContent":{"articleId":"6370571","author":{"avatar":"https://static.intercomassets.com/avatars/5652559/square_128/EC-Support-Logo-1659420355.png","name":"Support Team","first_name":"Support","avatar_shape":"circle"},"blocks":[{"type":"callout","content":[{"type":"paragraph","text":"\u003cb\u003eDisclaimer:\u003c/b\u003e Ticket insurance is available to UK-based ticket stores only as of the moment. ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"To check if your ticket store is registered in the UK, go to Store Settings \u0026gt; General Settings. Under store details, check\u003cb\u003e Business Country\u003c/b\u003e.","class":"no-margin"}],"style":{"backgroundColor":"#feedaf80","borderColor":"#fbc91633"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"Enable ticket insurance for your event","idAttribute":"h_26adef17e0"},{"type":"paragraph","text":"1. Create an event. ","class":"no-margin"},{"type":"paragraph","text":"2. Head to \u003cb\u003eAdvanced Settings\u003c/b\u003e. ","class":"no-margin"},{"type":"paragraph","text":"3. Turn on \u003cb\u003eEnable Booking Refund Insurance\u003c/b\u003e.","class":"no-margin"},{"type":"paragraph","text":"4. Toggle off the booking refund setting as needed.","class":"no-margin"},{"type":"paragraph","text":"5. Save your changes.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/954995040/2d3624dbfb5005bea8c0b43f/Screenshot+2024-02-06+at+9.42.46%E2%80%AFPM.png?expires=1732734900\u0026signature=37821b7a49a1a8c946f87fd8a302a922a7b71a6773197fd10aed88e65306e216\u0026req=fSUjH8B7nYVfFb4f3HP0gGNRoV1oOP236GyoahBLvdfd6ng%2FnhCoui9%2BdH8i%0AFUDzcTpNa8YoapReUA%3D%3D%0A","width":2850,"height":1496},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://eventcube.intercom-attachments-7.com/i/o/543060636/e25b2a6b2bf021b4b2d4d15e/AEjBdDHAhvVH4A0ggGYuA3NrKjJG_MDOWJ0Cvby-gmzwaV4S3WOVfjVqII8F2MvaAHW_J3Wna1XLfmdynE8E2o0ovtbDYJ6AQ6Ut-ncTZMPxlUg0IGHyjFnveY2bUNw6yQ2kQQojGVUH3De2NYw?expires=1732734900\u0026signature=ec52944dcfb8022dcdfaba8c18f1c2c48bc8b2f4b6298476a40de926f496b043\u0026req=cSQkFs9%2Bm4JZFb4f3HP0gCnkIjFBiNhhVtN0mRnXTMqwBSlBGx%2FOodRWo8OZ%0A0Nz%2F8Ldne8p%2FUl%2BMgQ%3D%3D%0A","align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"At store checkout, your customer can add this: \u003cb\u003eBooking Refund Insurance\u003c/b\u003e for only a fraction of the ticket price. This allows them to claim a refund if they cannot attend their booked event due to specified circumstances. ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/543063571/0cb421a7bbcb8cd82e387bd2/Screenshot+2022-05-24+at+15.33.12.png?expires=1732734900\u0026signature=d3ff91dcf819efd0f07aaed3cd3a8fc086097aebff81ed07e1b5a779e7e35f2a\u0026req=cSQkFs99mIZeFb4f3HP0gCbsPR%2BLTroZJs8Dz0DkCi12N4u3F4f9tll%2BiYua%0AhgL%2Fii%2F2NG6dJOKcrw%3D%3D%0A","width":1065,"height":151,"align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"What is the insurance cost for each ticket price range","idAttribute":"h_2005aa61f8"},{"type":"table","responsive":false,"container":false,"stacked":true,"rows":[{"cells":[{"style":{"backgroundColor":"#f2f2f2"},"content":[{"type":"paragraph","text":"\u003cb\u003eTicket Price Range\u003c/b\u003e","align":"center","class":"no-margin"}]},{"style":{"backgroundColor":"#f2f2f2"},"content":[{"type":"paragraph","text":"\u003cb\u003eInsurance Cost\u003c/b\u003e","align":"center","class":"no-margin"}]}]},{"cells":[{"content":[{"type":"paragraph","text":"拢0 - 拢20","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"拢1.15","class":"no-margin"}]}]},{"cells":[{"content":[{"type":"paragraph","text":"拢20 - 拢50","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"拢2.88","class":"no-margin"}]}]},{"cells":[{"content":[{"type":"paragraph","text":"拢50 - 拢75","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"拢3.43","class":"no-margin"}]}]},{"cells":[{"content":[{"type":"paragraph","text":"拢75 - 拢100","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"拢4.60","class":"no-margin"}]}]},{"cells":[{"content":[{"type":"paragraph","text":"拢100 - 拢150","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"拢5.75","class":"no-margin"}]}]},{"cells":[{"content":[{"type":"paragraph","text":"拢150 - 拢200","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"拢7.48","class":"no-margin"}]}]},{"cells":[{"content":[{"type":"paragraph","text":"拢200 - 拢300","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"拢9.78","class":"no-margin"}]}]},{"cells":[{"content":[{"type":"paragraph","text":"拢300 and above","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Not covered","class":"no-margin"}]}]},{"cells":[{"content":[{"type":"paragraph","text":"Installment tickets","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Not covered","class":"no-margin"}]}]}]},{"type":"callout","content":[{"type":"paragraph","text":"\u003cb\u003eNote:\u003c/b\u003e These fees are approximations and are subject to change without prior notice.","class":"no-margin"}],"style":{"backgroundColor":"#feedaf80","borderColor":"#fbc91633"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"How much incentive will you get for offering ticket insurance","idAttribute":"h_b869a8a983"},{"type":"paragraph","text":"The store owner keeps 15% of the booking refund insurance total the customer pays. ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"For instance, if the customer pays 拢2.88 for booking refund insurance, the store owner keeps 拢0.38.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"How are ticketing fees calculated with and without booking refund insurance ","idAttribute":"h_a911da4db2"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Without Insurance","idAttribute":"h_3bcb9a3cc4"},{"type":"paragraph","text":"Eventcube Fee 5% of (Ticket Price + Booking Fee)","class":"no-margin"},{"type":"paragraph","text":"Stripe Fee: 1.5% of (Ticket Price + Booking Fee) + 20p","class":"no-margin"},{"type":"callout","content":[{"type":"paragraph","text":"Example","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Ticket Face Value: 拢25","class":"no-margin"},{"type":"paragraph","text":"Booking Fee: 拢2","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Total Fees = 拢1.35 (EC Fee) + 拢0.605 (Stripe Fee)","class":"no-margin"},{"type":"paragraph","text":"Total Fees = 拢1.96","class":"no-margin"}],"style":{"backgroundColor":"#feedaf80","borderColor":"#fbc91633"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"With Insurance","idAttribute":"h_6eb609d906"},{"type":"paragraph","text":"Eventcube Fee 5% of (Ticket Price + Booking Fee) + Insurance Cost - {kickback} ","class":"no-margin"},{"type":"paragraph","text":"Stripe Fee:\u003cb\u003e \u003c/b\u003e1.5% of (Ticket Price + Booking Fee + Insurance) + 20p","class":"no-margin"},{"type":"callout","content":[{"type":"paragraph","text":"Example","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Ticket Face Value: 拢25","class":"no-margin"},{"type":"paragraph","text":"Booking Fee: 拢2","class":"no-margin"},{"type":"paragraph","text":"Insurance Cost: 拢2.88","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Total EC Fees = 拢1.35 + 拢2.88 - 拢0.38 ","class":"no-margin"},{"type":"paragraph","text":"Total Stripe Fee = 拢0.64985 (Stripe Fee)","class":"no-margin"},{"type":"paragraph","text":"Total Fees = 拢4.50","class":"no-margin"}],"style":{"backgroundColor":"#feedaf80","borderColor":"#fbc91633"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"callout","content":[{"type":"paragraph","text":"\u003cb\u003eNote: \u003c/b\u003eThe Stripe fees used in the example above are the fees for card payments in the United Kingdom. Your Stripe fee depends on several factors:","class":"no-margin"},{"type":"unorderedNestedList","text":"- Bank card origin\n- Currency\n- Chosen payment method of the customer","items":[{"content":[{"type":"paragraph","text":"Bank card origin","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Currency","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Chosen payment method of the customer","class":"no-margin"}]}]},{"type":"paragraph","text":"Please check Stripe to \u003ca href=\"https://stripe.com/gb/pricing\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003elearn more about fees\u003c/a\u003e.","class":"no-margin"}],"style":{"backgroundColor":"#d7efdc80","borderColor":"#1bb15733"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"What does an insured ticket order look like?","idAttribute":"h_c251df60bd"},{"type":"paragraph","text":"When a customer purchases booking refund insurance with their tickets, their order will include a section containing all their insured tickets, the amount they paid for ticket insurance, and their insurance reference number.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/958418143/95f56ba57bce30785ff57bc1/Screenshot+2024-02-09+at+9.09.45%E2%80%AFPM.png?expires=1732734900\u0026signature=20eb8f17c7884b0a25122c8609ef19515fddacd93f10bc8911f5184c28bc116e\u0026req=fSUvEsh2nIVcFb4f3HP0gGwoIogVKoQi48HGutmyjqf12Yt99fZ4OZiaTmUk%0ALR%2FdJIR9xeqVbvt87g%3D%3D%0A","width":2274,"height":354},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003eRelated Articles: \u003c/b\u003e","class":"no-margin"},{"type":"unorderedNestedList","text":"- \u003ca href=\"https://help.eventcube.io/en/articles/6359396-how-to-set-up-and-enable-pay-by-invoice-in-your-ticket-store\"\u003eHow to set-up and enable pay-by-invoice in your ticket store\u003c/a\u003e\n- \u003ca href=\"https://help.eventcube.io/en/articles/6834416-how-to-file-a-refund-claim-for-insurance-tickets\"\u003eHow to file a refund claim for insurance tickets\u003c/a\u003e\n- \u003ca href=\"https://help.eventcube.io/en/articles/6259589-how-to-refund-a-customer-on-eventcube\"\u003eHow to refund a customer on Eventcube\u003c/a\u003e\n- \u003ca href=\"https://help.eventcube.io/en/articles/6259789-how-to-refund-an-order-on-stripe\"\u003eHow to refund an order on Stripe\u003c/a\u003e","items":[{"content":[{"type":"paragraph","text":"\u003ca href=\"https://help.eventcube.io/en/articles/6359396-how-to-set-up-and-enable-pay-by-invoice-in-your-ticket-store\"\u003eHow to set-up and enable pay-by-invoice in your ticket store\u003c/a\u003e","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003ca href=\"https://help.eventcube.io/en/articles/6834416-how-to-file-a-refund-claim-for-insurance-tickets\"\u003eHow to file a refund claim for insurance tickets\u003c/a\u003e","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003ca href=\"https://help.eventcube.io/en/articles/6259589-how-to-refund-a-customer-on-eventcube\"\u003eHow to refund a customer on Eventcube\u003c/a\u003e","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003ca href=\"https://help.eventcube.io/en/articles/6259789-how-to-refund-an-order-on-stripe\"\u003eHow to refund an order on Stripe\u003c/a\u003e","class":"no-margin"}]}]},{"type":"paragraph","text":" ","class":"no-margin"}],"collectionId":"2830988","description":"A guide on how to enable ticket insurance in your ticket store. Applicable to UK-based tickets stores only.","id":"6084308","lastUpdated":"Updated over 7 months ago","relatedArticles":null,"targetUserType":"everyone","title":"How to Enable Ticket Insurance in Your Eventcube Store","showTableOfContents":true,"synced":false},"breadcrumbs":[{"url":"https://help.eventcube.io/en/collections/2830983-billing","name":"Billing"},{"url":"https://help.eventcube.io/en/collections/2830988-store-settings","name":"Store Settings"}],"selectedReaction":null,"showReactions":true,"themeCSSCustomProperties":{"--body-bg":"rgb(255, 255, 255)","--body-image":"none","--body-bg-rgb":"255, 255, 255","--body-border":"rgb(230, 230, 230)","--body-primary-color":"#1a1a1a","--body-secondary-color":"#737373","--body-reaction-bg":"rgb(242, 242, 242)","--body-reaction-text-color":"rgb(64, 64, 64)","--body-toc-active-border":"#737373","--body-toc-inactive-border":"#f2f2f2","--body-toc-inactive-color":"#737373","--body-toc-active-font-weight":400,"--body-table-border":"rgb(204, 204, 204)","--body-color":"hsl(0, 0%, 0%)","--footer-bg":"rgb(255, 255, 255)","--footer-image":"none","--footer-border":"rgb(230, 230, 230)","--footer-color":"hsl(211, 10%, 61%)","--header-bg":"rgb(0, 153, 204)","--header-image":"none","--header-color":"hsl(0, 0%, 100%)","--collection-card-bg":"rgb(255, 255, 255)","--collection-card-image":"none","--collection-card-color":"hsl(195, 100%, 40%)","--card-bg":"rgb(255, 255, 255)","--card-border-color":"rgb(230, 230, 230)","--card-border-inner-radius":"6px","--card-border-radius":"8px","--card-shadow":"0 1px 2px 0 rgb(0 0 0 / 0.05)","--search-bar-border-radius":"10px","--search-bar-width":"100%","--ticket-blue-bg-color":"#dce1f9","--ticket-blue-text-color":"#334bfa","--ticket-green-bg-color":"#d7efdc","--ticket-green-text-color":"#0f7134","--ticket-orange-bg-color":"#ffebdb","--ticket-orange-text-color":"#b24d00","--header-height":"245px","--header-subheader-background-color":"#000000","--header-subheader-font-color":"#FFFFFF","--content-block-bg":"rgb(255, 255, 255)","--content-block-image":"none","--content-block-color":"hsl(0, 0%, 10%)","--content-block-button-bg":"rgb(51, 75, 250)","--content-block-button-image":"none","--content-block-button-color":"hsl(0, 0%, 100%)","--content-block-button-radius":"6px","--primary-color":"hsl(195, 100%, 40%)","--primary-color-alpha-10":"hsla(195, 100%, 40%, 0.1)","--primary-color-alpha-60":"hsla(195, 100%, 40%, 0.6)","--text-on-primary-color":"#1a1a1a"},"intl":{"defaultLocale":"en","locale":"en","messages":{"layout.skip_to_main_content":"Skip to main content","article.attachment_icon":"Attachment icon","article.related_articles":"Related Articles","article.written_by":"Written by \u003cb\u003e{author}\u003c/b\u003e","article.table_of_contents":"Table of contents","breadcrumb.all_collections":"All Collections","collection.article_count.one":"{count} article","collection.article_count.other":"{count} articles","collection.articles_heading":"Articles","collection.sections_heading":"Collections","collection.written_by.one":"Written by \u003cb\u003e{author}\u003c/b\u003e","collection.written_by.two":"Written by \u003cb\u003e{author1}\u003c/b\u003e and \u003cb\u003e{author2}\u003c/b\u003e","collection.written_by.three":"Written by \u003cb\u003e{author1}\u003c/b\u003e, \u003cb\u003e{author2}\u003c/b\u003e and \u003cb\u003e{author3}\u003c/b\u003e","collection.written_by.four":"Written by \u003cb\u003e{author1}\u003c/b\u003e, \u003cb\u003e{author2}\u003c/b\u003e, \u003cb\u003e{author3}\u003c/b\u003e and 1 other","collection.written_by.other":"Written by \u003cb\u003e{author1}\u003c/b\u003e, \u003cb\u003e{author2}\u003c/b\u003e, \u003cb\u003e{author3}\u003c/b\u003e and {count} others","collection.by.one":"By {author}","collection.by.two":"By {author1} and 1 other","collection.by.other":"By {author1} and {count} others","collection.by.count_one":"1 author","collection.by.count_plural":"{count} authors","community_banner.tip":"Tip","community_banner.label":"\u003cb\u003eNeed more help?\u003c/b\u003e Get support from our {link}","community_banner.link_label":"Community Forum","community_banner.description":"Find answers and get help from Intercom Support and Community Experts","header.headline":"Advice and answers from the {appName} Team","header.menu.open":"Open menu","header.menu.close":"Close menu","locale_picker.aria_label":"Change language","not_authorized.cta":"You can try sending us a message or logging in at {link}","not_found.title":"Uh oh. That page doesn鈥檛 exist.","not_found.not_here":"That page isn鈥檛 here anymore","not_found.not_authorized":"Unable to load this article, you may need to sign in first","not_found.try_searching":"Try searching for your answer","not_found.send_a_message":"Or just send us a message","tickets_portal_bad_request.title":"No access to tickets portal","tickets_portal_bad_request.learn_more":"Learn more","tickets_portal_bad_request.send_a_message":"Please contact your admin.","no_articles.title":"Empty Help Center","no_articles.no_articles":"This Help Center doesn't have any articles or collections yet.","preview.invalid_preview":"There is no preview available for {previewType}","reaction_picker.did_this_answer_your_question":"Did this answer your question?","reaction_picker.reaction.disappointed.title":"Disappointed","reaction_picker.reaction.disappointed.aria_label":"Disappointed Reaction","reaction_picker.reaction.neutral.title":"Neutral","reaction_picker.reaction.neutral.aria_label":"Neutral Reaction","reaction_picker.reaction.smiley.title":"Smiley","reaction_picker.reaction.smiley.aria_label":"Smiley Reaction","search.box_placeholder":"Search for articles...","search.no_results":"We couldn't find any articles for:","search.clear_search":"Clear search query","search.successful":"Search results for:","search.submit_btn":"Search for articles","footer.powered_by":"We run on Intercom","footer.social.facebook":"Facebook","footer.social.linkedin":"LinkedIn","footer.social.twitter":"Twitter","tickets.title":"Tickets","tickets.company_selector_option":"{companyName}鈥檚 tickets","tickets.all_states":"All states","tickets.filters.company_tickets":"All tickets","tickets.filters.my_tickets":"Created by me","tickets.no_tickets_found":"No tickets found","tickets.navigation.home":"Home","tickets.navigation.tickets_portal":"Tickets portal","tickets.navigation.ticket_details":"Ticket #{ticketId}","tickets.view_conversation":"View conversation","tickets.send_message":"Send us a message","tickets.continue_conversation":"Continue the conversation","tickets.avatar_image.image_alt":"{firstName}鈥檚 avatar","tickets.fields.id":"Ticket ID","tickets.fields.type":"Ticket type","tickets.fields.title":"Title","tickets.fields.description":"Description","tickets.fields.created_by":"Created by","tickets.fields.email_for_notification":"You will be notified here and by email","tickets.fields.created_at":"Creation date","tickets.fields.state":"Ticket state","tickets.fields.assignee":"Assignee","tickets.link-block.title":"Tickets portal.","tickets.link-block.description":"Track the progress of all tickets related to your company.","tickets.states.submitted":"Submitted","tickets.states.in_progress":"In progress","tickets.states.waiting_on_customer":"Waiting on you","tickets.states.resolved":"Resolved","tickets.states.description.unassigned.submitted":"We will pick this up soon","tickets.states.description.assigned.submitted":"{assigneeName} will pick this up soon","tickets.states.description.unassigned.in_progress":"We are working on this!","tickets.states.description.assigned.in_progress":"{assigneeName} is working on this!","tickets.states.description.unassigned.waiting_on_customer":"We need more information from you","tickets.states.description.assigned.waiting_on_customer":"{assigneeName} needs more information from you","tickets.states.description.unassigned.resolved":"We have completed your ticket","tickets.states.description.assigned.resolved":"{assigneeName} has completed your ticket","tickets.attributes.boolean.true":"Yes","tickets.attributes.boolean.false":"No"}},"_sentryTraceData":"0c7d97c7272f7e2cfd449dac7adfb541-d6ec18ea927c4aea-0","_sentryBaggage":"sentry-environment=production,sentry-release=pBE9iWbiWcYTeTlBTemWk,sentry-public_key=187f842308a64dea9f1f64d4b1b9c298,sentry-trace_id=0c7d97c7272f7e2cfd449dac7adfb541,sentry-sampled=false"},"__N_SSP":true},"page":"/[helpCenterIdentifier]/[locale]/articles/[articleSlug]","query":{"helpCenterIdentifier":"eventcube","locale":"en","articleSlug":"6370571-how-to-enable-ticket-insurance-in-your-eventcube-store"},"buildId":"pBE9iWbiWcYTeTlBTemWk","assetPrefix":"https://static.intercomassets.com","isFallback":false,"isExperimentalCompile":false,"dynamicIds":[9807],"gssp":true,"scriptLoader":[]}</script></body></html>