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Market Perspectives | Process Mining
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class="minimal-mobile-menu-link"><span>AI & Machine Learning</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/analytics-and-data/analytics" class="minimal-mobile-menu-link"><span>Analytics</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/analytics-and-data/data-intelligence" class="minimal-mobile-menu-link"><span>Data Intelligence</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/analytics-and-data/data-operations" class="minimal-mobile-menu-link"><span>Data Operations</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a 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class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.ventanaresearch.com/focus/artificial-intelligence/deep-learning" class="minimal-mobile-menu-link"><span>Deep Learning</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/artificial-intelligence/generative-ai" class="minimal-mobile-menu-link"><span>Generative AI</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/artificial-intelligence/mlops" class="minimal-mobile-menu-link"><span>Machine Learning Operations</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/artificial-intelligence/model-building-and-llm" class="minimal-mobile-menu-link"><span>Model Building & Large Language Models</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/artificial-intelligence/natural-language-processing" class="minimal-mobile-menu-link"><span>Natural Language Processing</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/customerexperience" class="minimal-mobile-menu-link"><span>Customer Experience</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/agentmanagement" class="minimal-mobile-menu-link"><span>Agent Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/contactcenter" class="minimal-mobile-menu-link"><span>Contact Center</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/customerexperiencemanagement" class="minimal-mobile-menu-link"><span>Customer Experience Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/fieldservice" class="minimal-mobile-menu-link"><span>Field Service</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/intelligentselfservice" class="minimal-mobile-menu-link"><span>Intelligent Self-Service</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/voiceofthecustomer" class="minimal-mobile-menu-link"><span>Voice of the Customer</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/digitalbusiness" class="minimal-mobile-menu-link"><span>Digital Business</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-applications" class="minimal-mobile-menu-link"><span>Digital Applications</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digitalcommunications" class="minimal-mobile-menu-link"><span>Digital Communications</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-intelligence" class="minimal-mobile-menu-link"><span>Digital Intelligence</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-operations" class="minimal-mobile-menu-link"><span>Digital Operations</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/experiencemanagement" class="minimal-mobile-menu-link"><span>Experience Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/generative-ai" class="minimal-mobile-menu-link"><span>Generative AI</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/performancemanagement" class="minimal-mobile-menu-link"><span>Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/sustainabilityandesg" class="minimal-mobile-menu-link"><span>Sustainability & ESG</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/workmanagement" class="minimal-mobile-menu-link"><span>Work Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/digitaltechnology" class="minimal-mobile-menu-link"><span>Digital Technology</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/businesscontinuity" class="minimal-mobile-menu-link"><span>Business Continuity</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/cloudcomputing" class="minimal-mobile-menu-link"><span>Cloud Computing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/devops" class="minimal-mobile-menu-link"><span>DevOps and Platforms</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/digitalsecurity" class="minimal-mobile-menu-link"><span>Digital Security</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/intelligentautomation" class="minimal-mobile-menu-link"><span>Intelligent Automation</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/internetofthings" class="minimal-mobile-menu-link"><span>IoT and Edge Computing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/itops" class="minimal-mobile-menu-link"><span>ITOps</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/it-service-management" class="minimal-mobile-menu-link"><span>IT Service Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/observability" class="minimal-mobile-menu-link"><span>Observability</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/humancapitalmanagement" class="minimal-mobile-menu-link"><span>Human Capital Management</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/employeeexperience" class="minimal-mobile-menu-link"><span>Employee Experience</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/learningmanagement" class="minimal-mobile-menu-link"><span>Learning Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/payrollmanagement" class="minimal-mobile-menu-link"><span>Payroll Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/talentmanagement" class="minimal-mobile-menu-link"><span>Talent Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/totalcompensationmanagement" class="minimal-mobile-menu-link"><span>Total Compensation Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/workforcemanagement" class="minimal-mobile-menu-link"><span>Workforce Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/marketing" class="minimal-mobile-menu-link"><span>Marketing</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/customerdataplatforms" class="minimal-mobile-menu-link"><span>Customer Data Platforms</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/digitalexperienceplatforms" class="minimal-mobile-menu-link"><span>Digital Experience Platform</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/digitalmarketing" class="minimal-mobile-menu-link"><span>Digital Marketing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/intelligentmarketing" class="minimal-mobile-menu-link"><span>Intelligent Marketing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/marketingperformancemanagement" class="minimal-mobile-menu-link"><span>Marketing Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/productexperiencemanagement" class="minimal-mobile-menu-link"><span>Product Experience Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/officeoffinance" class="minimal-mobile-menu-link"><span>Office of Finance</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/businessplanning" class="minimal-mobile-menu-link"><span>Business Planning</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/digitalfinance" class="minimal-mobile-menu-link"><span>Digital Finance</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/erpandcontinuousaccounting" class="minimal-mobile-menu-link"><span>ERP & Continuous Accounting</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/consolidate-and-close-management" class="minimal-mobile-menu-link"><span>Consolidate & Close Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/procure-to-pay" class="minimal-mobile-menu-link"><span>Procure-to-Pay</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/order-to-cash" class="minimal-mobile-menu-link"><span>Order-to-Cash</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/officeofrevenue" class="minimal-mobile-menu-link"><span>Office of Revenue</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/digitalcommerce" class="minimal-mobile-menu-link"><span>Digital Commerce</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/partnermanagement" class="minimal-mobile-menu-link"><span>Partner Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/revenuemanagement" class="minimal-mobile-menu-link"><span>Revenue Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/revenueperformancemanagement" class="minimal-mobile-menu-link"><span>Revenue Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/salesengagement" class="minimal-mobile-menu-link"><span>Sales Engagement</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/subscriptionmanagement" class="minimal-mobile-menu-link"><span>Subscription Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/operationsandsupplychain" class="minimal-mobile-menu-link"><span>Operations & Supply Chain</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/continuousplanning" class="minimal-mobile-menu-link"><span>Continuous Planning</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/continuousupplychainanderp" class="minimal-mobile-menu-link"><span>Continuous Supply Chain & ERP</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/productinformationmanagement" class="minimal-mobile-menu-link"><span>Product Information Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/propertytechnology" class="minimal-mobile-menu-link"><span>Property Technology</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/supplierrelationshipmanagement" class="minimal-mobile-menu-link"><span>Supplier Relationship Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/sustainabilitymanagement" class="minimal-mobile-menu-link"><span>Sustainability Management</span></a></span> </li> </ul> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industries" class="minimal-mobile-menu-link"><span>Industries</span></a></span> <ul class="minimal-mobile-menu-submenu level-2"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/automotive" class="minimal-mobile-menu-link"><span>Automotive</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/banking" class="minimal-mobile-menu-link"><span>Banking</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/consumer-products" class="minimal-mobile-menu-link"><span>Consumer Products</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/financial-services" class="minimal-mobile-menu-link"><span>Financial Services</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/food-beverage" class="minimal-mobile-menu-link"><span>Food & Beverage</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/healthcare" class="minimal-mobile-menu-link"><span>Healthcare</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/hospitality" class="minimal-mobile-menu-link"><span>Hospitality</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/insurance" class="minimal-mobile-menu-link"><span>Insurance</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/manufacturing" class="minimal-mobile-menu-link"><span>Manufacturing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/media-entertainment" class="minimal-mobile-menu-link"><span>Media & Entertainment</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/real-estate" class="minimal-mobile-menu-link"><span>Real Estate</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/retail" class="minimal-mobile-menu-link"><span>Retail</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/research" class="minimal-mobile-menu-link"><span>Research</span></a></span> <ul class="minimal-mobile-menu-submenu level-2"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/research/market-agendas" class="minimal-mobile-menu-link"><span>Market Agendas</span></a></span> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://blog.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Analyst Perspectives</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://davidmenninger.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>David Menninger</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://jefforr.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Jeff Orr</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://keithdawson.isg-research.net" class="minimal-mobile-menu-link"><span>Keith Dawson</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item 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background-image: -webkit-linear-gradient(top, rgba(0,0,0,0.57), rgba(0,0,0,0.57)), url(''); background-image: -ms-linear-gradient(top, rgba(0,0,0,0.57), rgba(0,0,0,0.57)), url(''); background-image: linear-gradient(top, rgba(0,0,0,0.57), rgba(0,0,0,0.57)), url('');"> <div class="custom-banner-content"> <h1><img class="analyst-header-photo" src="https://jefforr.isg-research.net/hubfs/_images/_team/profile_vr_jeff_orr_circle_292x292.png" style="padding: 10px; "><br>Market Perspectives</h1> </div> </div> --> <div class="row-fluid"> <div class="blog-header__inner dnd-row"> <div class="blog--post__image dnd-section"> <!-- <img class="analyst-header-photo" src="https://www.isg-research.net/hubfs/_images/_team/profile_vr_quincy_valenica_circle_443x443.png" style="padding: 10px; "> <br>--> <h1 class="analyst-header-title">Market Perspectives</h1> <!-- <h1><span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text" >Market Perspectives listing page</span>123tests</h1>--> </div> </div> </div> </div> <div class="content-wrapper-listing blog-single"> <div class="blog-content-wrapper"> <div> <!-- class="blog-index" --> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/emburse-audit-employs-ai-to-improve-spend-related-processes">Emburse Audit Employs AI to Improve Spend-Related Processes</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">14 January 2022 </span> </div> <hr> <!--<hr>--> </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png?width=200&name=MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png?width=100&name=MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png?width=200&name=MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png?width=300&name=MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png?width=400&name=MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png?width=500&name=MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png?width=600&name=MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>Historically, it’s been difficult to convince chief financial officers to invest in technology that makes it easier to spend money. That’s probably because before digital technologies, the natural impediments to spending stood as crude but effective strategies for fiscal control. Today, however, not using technology to streamline corporate spend actually increases costs and decreases control. The right software can increase efficiency and visibility into how money is spent, provide...</p> </div> <a href="https://www.isg-research.net/market-perspectives/emburse-audit-employs-ai-to-improve-spend-related-processes"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/office-of-finance">Office of Finance</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics">Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-intelligence">Business Intelligence</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-planning">Business Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/financial-performance-management">Financial Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/process-mining">Process Mining</a>, <a href="https://www.isg-research.net/market-perspectives/tag/streaming-analytics">Streaming Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/ai-and-machine-learning">AI and Machine Learning</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/technical-college-system-earns-digital-leadership-award-in-customer-experience-with-salesforce-and-targetx-for-2021">Technical College System Earns Digital Leadership Award in Customer Experience with Salesforce and TargetX for 2021</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">10 January 2022 </span> </div> <hr> <!--<hr>--> </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png?width=200&name=MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png?width=100&name=MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png?width=200&name=MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png?width=300&name=MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png?width=400&name=MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png?width=500&name=MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png?width=600&name=MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...</p> </div> <a href="https://www.isg-research.net/market-perspectives/technical-college-system-earns-digital-leadership-award-in-customer-experience-with-salesforce-and-targetx-for-2021"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/performance-management">Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/sales">Sales</a>, <a href="https://www.isg-research.net/market-perspectives/tag/customer-experience">Customer Experience</a>, <a href="https://www.isg-research.net/market-perspectives/tag/human-capital-management">Human Capital Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/marketing">Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/marketing-performance-management">Marketing Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/office-of-finance">Office of Finance</a>, <a href="https://www.isg-research.net/market-perspectives/tag/voice-of-the-customer">Voice of the Customer</a>, <a href="https://www.isg-research.net/market-perspectives/tag/continuous-planning">Continuous Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-continuity">Business Continuity</a>, <a href="https://www.isg-research.net/market-perspectives/tag/learning-management">Learning Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics">Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-intelligence">Business Intelligence</a>, <a href="https://www.isg-research.net/market-perspectives/tag/cloud-computing">Cloud Computing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data-governance">Data Governance</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data-integration">Data Integration</a>, <a href="https://www.isg-research.net/market-perspectives/tag/internet-of-things">Internet of Things</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-planning">Business Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/contact-center">Contact Center</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data">Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/product-information-management">Product Information Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/sales-performance-management">Sales Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/talent-management">Talent Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/workforce-management">Workforce Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/financial-performance-management">Financial Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-marketing">Digital Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-commerce">Digital Commerce</a>, <a href="https://www.isg-research.net/market-perspectives/tag/operations-supply-chain">Operations & Supply Chain</a>, <a href="https://www.isg-research.net/market-perspectives/tag/enterprise-resource-planning">Enterprise Resource Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/total-compensation-management">Total Compensation Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/continuous-payroll">Continuous Payroll</a>, <a href="https://www.isg-research.net/market-perspectives/tag/field-service">Field Service</a>, <a href="https://www.isg-research.net/market-perspectives/tag/process-mining">Process Mining</a>, <a href="https://www.isg-research.net/market-perspectives/tag/streaming-analytics">Streaming Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/conversational-marketing">Conversational Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-experience-platform">Digital Experience Platform</a>, <a href="https://www.isg-research.net/market-perspectives/tag/experience-management">Experience Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-communications">Digital Communications</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics-data">Analytics & Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/ai-and-machine-learning">AI and Machine Learning</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/chewy-earns-digital-leadership-award-in-data-with-alation-for-2021">Chewy Earns Digital Leadership Award in Data with Alation for 2021</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">07 January 2022 </span> </div> <hr> <!--<hr>--> </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png?width=200&name=MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png?width=100&name=MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png?width=200&name=MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png?width=300&name=MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png?width=400&name=MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png?width=500&name=MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png?width=600&name=MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...</p> </div> <a href="https://www.isg-research.net/market-perspectives/chewy-earns-digital-leadership-award-in-data-with-alation-for-2021"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/performance-management">Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/sales">Sales</a>, <a href="https://www.isg-research.net/market-perspectives/tag/customer-experience">Customer Experience</a>, <a href="https://www.isg-research.net/market-perspectives/tag/human-capital-management">Human Capital Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/marketing">Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/marketing-performance-management">Marketing Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/office-of-finance">Office of Finance</a>, <a href="https://www.isg-research.net/market-perspectives/tag/voice-of-the-customer">Voice of the Customer</a>, <a href="https://www.isg-research.net/market-perspectives/tag/continuous-planning">Continuous Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-continuity">Business Continuity</a>, <a href="https://www.isg-research.net/market-perspectives/tag/learning-management">Learning Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics">Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-intelligence">Business Intelligence</a>, <a href="https://www.isg-research.net/market-perspectives/tag/cloud-computing">Cloud Computing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data-governance">Data Governance</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data-integration">Data Integration</a>, <a href="https://www.isg-research.net/market-perspectives/tag/internet-of-things">Internet of Things</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-planning">Business Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/contact-center">Contact Center</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data">Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/product-information-management">Product Information Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/sales-performance-management">Sales Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/talent-management">Talent Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/workforce-management">Workforce Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/financial-performance-management">Financial Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-marketing">Digital Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-commerce">Digital Commerce</a>, <a href="https://www.isg-research.net/market-perspectives/tag/operations-supply-chain">Operations & Supply Chain</a>, <a href="https://www.isg-research.net/market-perspectives/tag/enterprise-resource-planning">Enterprise Resource Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/total-compensation-management">Total Compensation Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/continuous-payroll">Continuous Payroll</a>, <a href="https://www.isg-research.net/market-perspectives/tag/field-service">Field Service</a>, <a href="https://www.isg-research.net/market-perspectives/tag/process-mining">Process Mining</a>, <a href="https://www.isg-research.net/market-perspectives/tag/streaming-analytics">Streaming Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/conversational-marketing">Conversational Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-experience-platform">Digital Experience Platform</a>, <a href="https://www.isg-research.net/market-perspectives/tag/experience-management">Experience Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-communications">Digital Communications</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics-data">Analytics & Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/ai-and-machine-learning">AI and Machine Learning</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/emerson-earns-digital-leadership-award-in-analytics-with-domo-for-2021">Emerson Earns Digital Leadership Award in Analytics with Domo for 2021</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">06 January 2022 </span> </div> <hr> <!--<hr>--> </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png?width=200&name=MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png?width=100&name=MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png?width=200&name=MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png?width=300&name=MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png?width=400&name=MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png?width=500&name=MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png?width=600&name=MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...</p> </div> <a href="https://www.isg-research.net/market-perspectives/emerson-earns-digital-leadership-award-in-analytics-with-domo-for-2021"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/performance-management">Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/sales">Sales</a>, <a href="https://www.isg-research.net/market-perspectives/tag/customer-experience">Customer Experience</a>, <a href="https://www.isg-research.net/market-perspectives/tag/human-capital-management">Human Capital Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/marketing">Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/marketing-performance-management">Marketing Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/office-of-finance">Office of Finance</a>, <a href="https://www.isg-research.net/market-perspectives/tag/voice-of-the-customer">Voice of the Customer</a>, <a href="https://www.isg-research.net/market-perspectives/tag/continuous-planning">Continuous Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-continuity">Business Continuity</a>, <a href="https://www.isg-research.net/market-perspectives/tag/learning-management">Learning Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics">Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-intelligence">Business Intelligence</a>, <a href="https://www.isg-research.net/market-perspectives/tag/cloud-computing">Cloud Computing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data-governance">Data Governance</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data-integration">Data Integration</a>, <a href="https://www.isg-research.net/market-perspectives/tag/internet-of-things">Internet of Things</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-planning">Business Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/contact-center">Contact Center</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data">Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/product-information-management">Product Information Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/sales-performance-management">Sales Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/talent-management">Talent Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/workforce-management">Workforce Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/financial-performance-management">Financial Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-marketing">Digital Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-commerce">Digital Commerce</a>, <a href="https://www.isg-research.net/market-perspectives/tag/operations-supply-chain">Operations & Supply Chain</a>, <a href="https://www.isg-research.net/market-perspectives/tag/enterprise-resource-planning">Enterprise Resource Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/total-compensation-management">Total Compensation Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/continuous-payroll">Continuous Payroll</a>, <a href="https://www.isg-research.net/market-perspectives/tag/field-service">Field Service</a>, <a href="https://www.isg-research.net/market-perspectives/tag/process-mining">Process Mining</a>, <a href="https://www.isg-research.net/market-perspectives/tag/streaming-analytics">Streaming Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/conversational-marketing">Conversational Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-experience-platform">Digital Experience Platform</a>, <a href="https://www.isg-research.net/market-perspectives/tag/experience-management">Experience Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-communications">Digital Communications</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics-data">Analytics & Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/ai-and-machine-learning">AI and Machine Learning</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://www.isg-research.net/market-perspectives/migros-aare-earns-overall-digital-leadership-award-with-unit4-for-2021">Migros Aare Earns Overall Digital Leadership Award with Unit4 for 2021</a></h2> <div class="author-meta"> Posted by <a href="https://www.isg-research.net/market-perspectives/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">05 January 2022 </span> </div> <hr> <!--<hr>--> </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://www.isg-research.net/hs-fs/hubfs/MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png?width=200&name=MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png" width="200" !important: srcset="https://www.isg-research.net/hs-fs/hubfs/MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png?width=100&name=MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png 100w, https://www.isg-research.net/hs-fs/hubfs/MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png?width=200&name=MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png 200w, https://www.isg-research.net/hs-fs/hubfs/MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png?width=300&name=MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png 300w, https://www.isg-research.net/hs-fs/hubfs/MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png?width=400&name=MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png 400w, https://www.isg-research.net/hs-fs/hubfs/MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png?width=500&name=MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png 500w, https://www.isg-research.net/hs-fs/hubfs/MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png?width=600&name=MP_Migros%20Aare%20Earns%20Overall%20Digital%20Leadership%20Award%20with%20Unit4%20for%202021.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...</p> </div> <a href="https://www.isg-research.net/market-perspectives/migros-aare-earns-overall-digital-leadership-award-with-unit4-for-2021"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://www.isg-research.net/market-perspectives/tag/performance-management">Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/sales">Sales</a>, <a href="https://www.isg-research.net/market-perspectives/tag/customer-experience">Customer Experience</a>, <a href="https://www.isg-research.net/market-perspectives/tag/human-capital-management">Human Capital Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/marketing">Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/marketing-performance-management">Marketing Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/office-of-finance">Office of Finance</a>, <a href="https://www.isg-research.net/market-perspectives/tag/voice-of-the-customer">Voice of the Customer</a>, <a href="https://www.isg-research.net/market-perspectives/tag/continuous-planning">Continuous Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-continuity">Business Continuity</a>, <a href="https://www.isg-research.net/market-perspectives/tag/learning-management">Learning Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics">Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-intelligence">Business Intelligence</a>, <a href="https://www.isg-research.net/market-perspectives/tag/cloud-computing">Cloud Computing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data-governance">Data Governance</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data-integration">Data Integration</a>, <a href="https://www.isg-research.net/market-perspectives/tag/internet-of-things">Internet of Things</a>, <a href="https://www.isg-research.net/market-perspectives/tag/business-planning">Business Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/contact-center">Contact Center</a>, <a href="https://www.isg-research.net/market-perspectives/tag/data">Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/product-information-management">Product Information Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/sales-performance-management">Sales Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/talent-management">Talent Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/workforce-management">Workforce Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/financial-performance-management">Financial Performance Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-technology">Digital Technology</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-marketing">Digital Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-commerce">Digital Commerce</a>, <a href="https://www.isg-research.net/market-perspectives/tag/operations-supply-chain">Operations & Supply Chain</a>, <a href="https://www.isg-research.net/market-perspectives/tag/enterprise-resource-planning">Enterprise Resource Planning</a>, <a href="https://www.isg-research.net/market-perspectives/tag/total-compensation-management">Total Compensation Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/continuous-payroll">Continuous Payroll</a>, <a href="https://www.isg-research.net/market-perspectives/tag/field-service">Field Service</a>, <a href="https://www.isg-research.net/market-perspectives/tag/process-mining">Process Mining</a>, <a href="https://www.isg-research.net/market-perspectives/tag/streaming-analytics">Streaming Analytics</a>, <a href="https://www.isg-research.net/market-perspectives/tag/conversational-marketing">Conversational Marketing</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-experience-platform">Digital Experience Platform</a>, <a href="https://www.isg-research.net/market-perspectives/tag/experience-management">Experience Management</a>, <a href="https://www.isg-research.net/market-perspectives/tag/digital-communications">Digital Communications</a>, <a href="https://www.isg-research.net/market-perspectives/tag/analytics-data">Analytics & Data</a>, <a href="https://www.isg-research.net/market-perspectives/tag/ai-and-machine-learning">AI and Machine Learning</a> <hr> </div> <script> // Check active classes var checkClass = function() { if ( $('.fil_item').hasClass('hide') ) { $('.fil_item').removeClass('hide'); 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dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/archive/2022/02">February 2022 <span class="filter-link-count" dir="ltr">(36)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/archive/2022/01">January 2022 <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/archive/2021/12">December 2021 <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/archive/2021/11">November 2021 <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/archive/2021/10">October 2021 <span class="filter-link-count" dir="ltr">(5)</span></a> </li> </ul> <a class="filter-expand-link" href="#">see all</a> </div> </div> </span> <span id="hs_cos_wrapper_post_filter" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_post_filter" style="" data-hs-cos-general-type="widget" data-hs-cos-type="post_filter"><div class="block"> <h3>Posts by Topic</h3> <div class="widget-module"> <ul> <li> <a href="https://www.isg-research.net/market-perspectives/tag/agent-management">agent management <span class="filter-link-count" dir="ltr">(64)</span></a> </li> <li> <a href="https://www.isg-research.net/market-perspectives/tag/ai">AI <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li> <a href="https://www.isg-research.net/market-perspectives/tag/ai-and-machine-learning">AI and Machine Learning <span class="filter-link-count" dir="ltr">(23)</span></a> </li> <li> <a href="https://www.isg-research.net/market-perspectives/tag/analytic-data-platforms">analytic data platforms <span class="filter-link-count" dir="ltr">(47)</span></a> </li> <li> <a 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style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/product-master-data-management">product master data management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/profitability-management">profitability management <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/project-management">Project Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/property-technology">Property Technology <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/purchase-to-pay">Purchase-to-Pay <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/purchasing-sourcing-payments">Purchasing / Sourcing / Payments <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/revenue">Revenue <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/revenue-and-lease-accounting">revenue and lease accounting <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/revenue-management">revenue management <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/revenue-performance">Revenue Performance <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/revenue-performance-management">Revenue Performance Management <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/robotic-automation">robotic automation <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/sales">Sales <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/sales-engagement">sales engagement <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/sales-performance-management">Sales Performance Management <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/skills">Skills <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/streaming-analytics">Streaming Analytics <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/streaming-data">Streaming Data <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/subscription-management">Subscription Management <span class="filter-link-count" dir="ltr">(40)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/supplier-relationship-management">Supplier Relationship Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/sustainability-management">Sustainability Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/talent-management">Talent Management <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/task-management">task management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/total-compensation-management">Total Compensation Management <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/voice-of-the-customer">Voice of the Customer <span class="filter-link-count" dir="ltr">(46)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/wfm">WFM <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/work-management">Work Management <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/workforce-compensation">Workforce Compensation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://www.isg-research.net/market-perspectives/tag/workforce-management">Workforce Management <span class="filter-link-count" dir="ltr">(37)</span></a> </li> </ul> <a class="filter-expand-link" href="#">see all</a> </div> </div> </span> <br><br> <h3 style="color: #255a89;padding-top:40px;">Market Perspectives Archive</h3> <p><a class="btn-secondary" href="https://www.isg-research.net/market-perspectives/all">See All</a></p> <!-- End partial 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type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Emburse Audit Employs AI to Improve Spend-Related Processes", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/emburse-audit-employs-ai-to-improve-spend-related-processes", "datePublished": "14/01/2022", "dateModified": "14/01/2022", "articleBody": "Historically, it’s been difficult to convince chief financial officers to invest in technology that makes it easier to spend money. That’s probably because before digital technologies, the natural impediments to spending stood as crude but effective strategies for fiscal control. Today, however, not using technology to streamline corporate spend actually increases costs and decreases control. The right software can increase efficiency and visibility into how money is spent, provide always-vigilant automated supervision, and enforce process conformity. Increasingly, artificial intelligence is providing finance and accounting with the means to improve spend-related processes. Emburse is a global expense management and accounts payable automation software company.Recently, Emburse launched Emburse Audit, which is an AI-powered expense auditing capability that builds on an organization’s internal controls to highlight duplicative, wasteful or fraudulent spending. With Emburse Audit, finance departments can increase efficiency and ensure compliance using software geared to deliver accurate and in-policy expense reimbursement with the help of machine learning and a team of human auditors. Emburse Audit embeds expert level auditing that is complemented by a human line of defense, which enables a more efficient, accurate and time-sensitive approach to processing expenses. The new offering builds on Emburse’s existing expense management controls by allowing flexibility to choose the level of audit that best suits an organization’s needs. It does the groundwork for analyzing expense transactions against pre-defined criteria to assess compliance. Any instances that have a high probability for error are routed to human auditors for review, reducing workloads for managers and others while reducing errors and enhancing controls and compliance. The audit capability is available in several of Emburse’s products, including Chrome River spend-management software for large and global enterprises, Certify spend management for small to midsized organizations, or through Nexonia’s expense reporting, invoice management, time tracking, and travel applications for midsize and larger organizations. Emburse Audit gives finance executives a means of reducing annoying and unproductive workloads for operating managers while streamlining finance processes, increasing internal controls and reducing unnecessary costs. It is representative of the practical use of AI, which uses technology to assist rather than replace individuals. Moreover, because AI systems learn” over time, organizations can become increasingly productive as the system adapts to specific procedures and processes. Organizations are embracing the digital transformation of finance and accounting to increase efficiency, lower costs, enhance control, deepen visibility and ensure continuity. Ventana Research advises finance and accounting organizations to adopt AI wherever practical to increase operational efficiency, reduce process cycle times and free up time spent on easily-automatable routine activities. We recommend organizations investigate Emburse’s spend-management applications to improve performance and enhance worker satisfaction.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Emburse%20Audit%20Employs%20AI%20to%20Improve%20Spend-Related%20Processes.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Technical College System Earns Digital Leadership Award in Customer Experience with Salesforce and TargetX for 2021", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/technical-college-system-earns-digital-leadership-award-in-customer-experience-with-salesforce-and-targetx-for-2021", "datePublished": "10/01/2022", "dateModified": "10/01/2022", "articleBody": "The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Derek Dabrowiak at Technical College System of Georgia using Salesforce and TargetX its prestigious 2021 Digital Leadership Award in Customer Experience. This award recognizes the individual, organization and technologies that best exemplify leadership in applications and technologies that support the engagement with customers for any purpose. All award finalists in customer experience were considered for this prestigious award. Providing a satisfactory customer experience continues to be a top priority for leading organizations, but increasingly they are realizing that they cannot do so while continuing to rely on their legacy customer relationship management (CRM) investment and existing processes and technology. Current tools used to manage marketing, sales and customer service activities are focused on internal efficiency and do not deliver the experience expected by customers along their entire journey of engagement with an organization. New digital technologies are changing how customer agents are managed and how they execute their tasks, enabling simpler yet more effective interactions with contact centers and placing more intelligence in customer experience processes. These new technology tools are making it possible to more effectively understand the complete voice of the customer, renovate digital commerce systems and enable a more effective digital subscription model. Ventana Research selected Technical College System of Georgia (TCSG) for the 14th Annual Overall Digital Leadership Award for its leadership in reimagining the college-to-student experience using an application that is designed to adapt to its specific needs. Deployment of the TargetX CRM occurs in conjunction with the TCSG’s eCampus initiative. The implementation of the TargetX CRM provides an innovative solution to outdated processes. The project equips both students and faculty with modernized access to resources and support as they progress through the entire student lifecycle. The project goal is to expose constraints within the recruitment-to-employment pipeline by monitoring every step of the student journey. The TargetX CRM solution completely revamps operations across recruitment, admissions, and retention staff. The ability of all parties to view the entire lifecycle of a student or student type facilitates seamless collaboration between previously disconnected departments. Student information systems (SIS), learning management systems (LMS) and student communication tools have been merged into a single dashboard for all faculty to access, creating a more seamless student experience. The TargetX CRM provides a mobile-first design with end users in mind. Advanced reporting and insights now provide a clear and more accurate snapshot of student needs. In turn, insights into student behavior and preferences at an earlier stage foster a more personalized student experience. With the implementation of the TargetX CRM, students and staff benefit immensely. A seamless line of communication between staff and student better serves the mission of TCSG by making student outcome an immediate priority. The ability to view the entire lifecycle of a student can optimize outreach and cater support on an individual basis. The TargetX CRM will also allow the organization to more efficiently utilize staff as much of the manual processes will be eliminated. Student enrollment, cross-department communication, and ease of access to information benefits most from the deployment of the TargetX CRM. In addition, TCSG expects to see major increases in efficiency in both its admissions and retention departments. The ability to edit student records, review and qualify pending documents, and communicate with students all on a single platform will greatly improve employees’ ability to maintain relationships and complete tasks. Success is measured in the application of the CRM across all 22 TCSG institutions, and TCGS expects significant improvements across many areas. Outreach and prospect inquiries will be executed with greater ease. Conversion from incomplete to completed applications will vastly improve using its automated notification systems. TCGS expects significant enrollment increases as the process of vetting required documents becomes streamlined, and an immense improvement in student engagement with the deployment of mass and personalized automated communications. Finally, TCGS hopes to also experience a reduction in students lost from enrollment to graduation as it is able to closely monitor every stage of the student journey. Customer experience is a software category in need of innovation and optimization, no matter what type of customer. Salesforce and TargetX addresses the challenges of enabling relationships among an entity and its constituents, and in this case, the college and its students. Organizations with the needs to establish a more engaging way to manage its customer or student efforts should examine how to use applications designed for their specific industry can provide the level of satisfaction desired. Organizations looking to maximize the value of its business and technology investments across its people and processes should consider how customer experience can optimize its digital potential. If you have not examined how Salesforce and TargetX can help your organization, it is well worth your time. Congratulations, Derek Dabrowiak at Technical College System of Georgia, for your leadership. Ventana Research offers expertise and research-based guidance on helping organizations adapt to the new generation of customer experience processes and systems to achieve the highest possible levels of satisfaction. Change is required to maintain competitiveness and to enable business resilience and customer readiness to achieve the outcomes your organization deserves.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Technical%20College%20System%20Earns%20Digital%20Leadership%20Award%20in%20Customer%20Experience%20with%20Salesforce.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Chewy Earns Digital Leadership Award in Data with Alation for 2021", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/chewy-earns-digital-leadership-award-in-data-with-alation-for-2021", "datePublished": "07/01/2022", "dateModified": "07/01/2022", "articleBody": "The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Denise Swanson at Chewy, Inc. using Alation its prestigious 2021 Digital Leadership Award in Data. This award recognizes the individual, organization and technology that best exemplifies leadership in data and related technologies for supporting data- and information management-related needs. All award finalists in data were considered for this prestigious award. Organizations of all sizes and industries find themselves deluged by an unceasing torrent of data coming from a multitude of sources in many formats which are stored in disparate systems. The challenge is capturing data at lowest levels of detail, keeping more history than ever before and managing the storage of the increasing volumes of data. But for some organizations, applying data science and using machine learning and predictive analytics is where the true value is derived from data. Ventana Research selected Chewy for the 14th Annual Digital Leadership Award in Data for its leadership to govern and utilize data most effectively across the organization. As part of Chewy's strategy to more effectively use data and empower all users to find, understand and trust data regardless of where it resides, they decided to make an investment to ensure its effectiveness. Chewy set out on a cloud migration strategy and purchased Snowflake as their data cloud platform to scale dynamically in peak periods and Alation for governing the use of the data across business. The cloud migration process revealed a lack of data literacy and transparency across the company, creating a significant challenge to moving the customer data. Because multiple business units had their own data sets and defined their own metrics, when it came time to catalog and move the data, it took weeks for the various internal business teams just to agree on definitions. Using Alation to catalog critical customer data as it was moved to Snowflake helped Chewy accelerate their cloud migration and organization-wide adoption of Snowflake. Alation + Snowflake has reduced data silos and improved data visibility and data literacy throughout the organization. Standardized data definitions and lineage features in Alation help users save significant time finding the right data for analysis, increasing analyst productivity. By using the Alation Policy Manager, Chewy has put data governance into the hands of business units, replacing company-wide security role-based access. Today, users have a majority of requests answered immediately using the curated data, resulting in a significant reduction in spam emails and a high reduction in dataops tickets. When new objects are proposed to the data platforms, the first stop is Alation. Using Alation, Chewy was able to reduce data redundancy through inventory transparency. Alation has prevented data duplications and has highlighted existing redundancy in the platforms. Alation enables analysts to produce more in-depth results to the business allowing Chewy to develop and deliver the products and services most valuable to their “pet parents. Data is a software category in need of innovation and optimization. Alation addresses the challenges of enabling the intelligent governance of data across all roles in the organization. Organizations with the need to have accurate data across the organization will appreciate its ability to enable data governance with stewardship that is embraced across an organization. Organizations looking to maximize the value of its business and technology investments across its people and processes should consider how Data can optimize its digital potential. If you have not examined how Alation can help your organization, it is well worth your time. Congratulations, Denise Swanson at Chewy, for your leadership. Ventana Research offers expertise and research-based guidance on big data and information management to help you expand competencies that will enhance the value of information. Our insights on smarter storage, integration, virtualization, governance and preparation will enable you to embrace new methods for using information effectively. Change is required to maintain competitiveness and to enable business resilience and data readiness to achieve the outcomes your organization deserves.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Chewy%20Earns%20Digital%20Leadership%20Award%20in%20Data%20with%20Alation%20for%202021.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Emerson Earns Digital Leadership Award in Analytics with Domo for 2021", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/emerson-earns-digital-leadership-award-in-analytics-with-domo-for-2021", "datePublished": "06/01/2022", "dateModified": "06/01/2022", "articleBody": "The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Charles Larkin at Emerson using Domo its prestigious 2021 Digital Leadership Award in Analytics. This award recognizes the individual, organization and technology that best exemplifies leadership in any use or application of analytics across business and/or IT. All award finalists in analytics were considered for this prestigious award. The need for organizations to operate smarter requires insights derived from analytics through process and technology. Analytics paired with data science advances the sophistication of the organization introducing techniques such as discovery, machine learning, predictive analytics and visualization. Accessibility is increasing through cloud computing, mobile technology and collaboration, making the data easier to consume by different mediums and natural language presentation formats. Ventana Research selected Emerson for the 14th Annual Digital Leadership Award in Analytics for its ability to take complex data and simplify it to a valuable asset for the organization and its customers and partners. Emerson is a manufacturer of industrial, commercial and consumer cold chain products and works to keep businesses’ perishable products at the perfect temperature as they travel throughout the supply chain. The cold chain suppliers’ responsibility to maintain the quality of perishable products has always been important but using data related to the safe transport of goods throughout the world should be monitored and acted upon as needed. In order to deliver this critical service, cold chain suppliers need real-time traceability throughout the global perishable supply chain to keep food safe and even critical vaccines viable as they make their way from the lab to the pharmacy. Emerson’s cold chain business needed a way to better capture, analyze and share the raw data from its refrigeration products and IoT sensors. Emerson chose Domo and was able to adapt its distribution network by effectively leveraging massive amounts of IoT data. Within a few short weeks, Emerson was able to pull together disparate data sources alongside IoT signals from its various refrigeration products and sensors — from on-premises inventory to in-transit temperature monitoring and monitor sensors no matter the time or location — and share that data with appropriate parties throughout the supply chain journey. This integration of modern BI and IoT makes it possible for Emerson to quickly go through the different architectures of its refrigeration systems, ensure end-to-end quality and eliminate technology downtime. One of the biggest transformations from using the Domo platform has been the strengthening of Emerson’s customer relationships. Emerson uses its data to serve its customers smarter, learning from the data insights and tweaking systems and processes accordingly. Emerson is able to take data that has previously been presented from an engineering-oriented mindset and turn it into a simple solution to relay domain expertise in an easily digestible format so customers spend less time on manual tasks around gathering, preparing and distributing insights, and more time on the actions that would help improve their own business operations. Domo technology allows Emerson customers to easily identify and fix any issues that arise, provide personalized recommendations to customers, improve services to fit customers’ unique needs and measure the real-time performance of systems. Through a highly personalized and interactive solution, Emerson’s customers are able to use Domo’s capabilities on their own to track and verify temperatures of their products across the supply chain, providing peace of mind that their goods are safe for further distribution. Analytics is a software category in need of innovation and optimization. Domo addresses the challenges of making data available in the way that is needed for business. Organizations with the need to make analytics impactful will appreciate Domo’s flexibility in the collaboration and presentation of information inside and outside of the enterprise. Organizations looking to maximize the value of its business and technology investments across its people and processes should consider how analytics can optimize its digital potential. If you have not examined how Domo can help your organization, it is well worth your time. Congratulations, Charles Larkin at Emerson, for your leadership. Ventana Research offers expertise and research-based guidance on analytics to help organizations apply analytics technology to help derive its optimal value. Going beyond earlier methods of business intelligence, dashboards and reports is essential to ensure that everyone is able to not only access analytics, but act on them to optimize their business. Change is required to maintain competitiveness and to enable business resilience and analytic readiness to achieve the outcomes your organization deserves.", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/MP_Emerson%20Earns%20Digital%20Leadership%20Award%20in%20Analytics%20with%20Domo%20for%202021.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://www.isg-research.net/market-perspectives/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "www.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Migros Aare Earns Overall Digital Leadership Award with Unit4 for 2021", "mainEntityOfPage": "https://www.isg-research.net/market-perspectives/migros-aare-earns-overall-digital-leadership-award-with-unit4-for-2021", "datePublished": "05/01/2022", "dateModified": "05/01/2022", "articleBody": "The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology. Ventana Research has awarded Theres Stefan at Migros Aare using Unit4 its prestigious 2021 Overall Digital Leadership Award. This is the most prestigious award offered as it is given to the individual, organization and technology provider that best exemplifies Overall Leadership. All award finalists in the areas of expertise — analytics, customer experience, data, digital business, digital technology, human capital management, marketing, office of finance, office of sales, and operations and supply chain — were considered for this award. Ventana Research selected Migros Aare for the 14th Annual Overall Digital Leadership Award for its impact to the organization from the store to executive level, and the ability to gain the ROI and value that is essential for managing retail performance. Migros Aare uses the capabilities of Unit4 FP&A for sophisticated forecasting of revenues and personnel costs for all their stores to improve the in-store sales-to-FTE cost metric, create a predictive algorithm to support personnel cost planning and top-down/bottom-up forecasting. Using a retail performance management system improves the accuracy of daily in-store forecasting and improves the annual budgeting process by providing high levels of interlinked forecasts for accuracy in sales and personnel costs. Migros Aare uses this technology in supermarkets and in its restaurants and specialty stores. For Migros Aare, people from all levels were involved at every step of solution implementation including financial controllers, store managers, regional sales managers and many others. This ensured the tool fulfilled all needs and was widely accepted within the organization. With a better understanding of in-store profitability drivers, store managers can be more proactive. Seeing the real-time, dynamic link between staffing decisions and store margins, these managers are also more cost conscious. Now, daily demand is closely aligned with in-store FTE personnel needs, and the monthly sales-to-FTE cost deviation has reduced. The biggest challenge initially was convincing people that the new software would actually deliver what was promised (given the data input was correct). The biggest benefit was that the store managers, who are responsible for achieving their KPIs, had a reliable tool and success was measured by achieving a high level of forecast accuracy for personnel costs for the month following implementation. Overall Digital Leadership spans all software categories in need of innovation and optimization. Unit4 addresses the challenges to enable retail performance management. Organizations with continuous planning and operations requirements will appreciate its flexibility to meet specific needs across the range of roles that need to work together. Organizations looking to maximize the value of its business and technology investments across its people and processes should consider how to optimize its digital potential. If you have not examined how Unit4 can help your organization, it is well worth your time. Congratulations, Theres Stefan at Migros Aare, for your leadership. Organizations can achieve significant innovation through the deployment and use of digital technology for business. Examining how to maximize your potential to increase the sophistication of your business areas of expertise like customer experience, finance, human capital management, marketing, sales and operations and supply chain is critical to assess and prioritize investments. Ventana Research offers research-based guidance on embracing digital technology to increase the effectiveness of the workforce and engagement of customers. 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