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title="isg-digital-icon-no-text" alt="isg-digital-icon-no-text" width=300 height=300 /> </div> <div id="BodyPlaceholder_C047_Col01" class="sf_colsIn col-lg-9" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h1>ISG Research</h1><h2 class="h5">We help organizations around the globe get the most value from their technology investments and fully harness the power of the service and software provider ecosystem. </h2><p>ISG influences over $200B of technology investments, with over $20B in advised ACV, over 180,000 contracts and over 32,000 client engagements, making our influence unparalleled by anyone in the industry. <span style="background-color:transparent;color:inherit;font-family:inherit;font-size:inherit;text-align:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit;">Our portfolio of research service products meets the needs of:</span></p><div><ul><li><span style="background-color:initial;font-family:inherit;font-size:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit;"><strong>Enterprises</strong>: ISG provides research to advise and influence the entire technology investment decision-making process, helping leaders assess, select, source, negotiate and manage business and IT change.</span></li><li><span style="background-color:initial;font-family:inherit;font-size:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit;"><strong></strong></span><strong>Service Providers</strong>: We guide service provider strategy and advise on differentiated demand to reach enterprise audiences for revenue growth worldwide.</li><li><strong>Software Providers</strong>: ISG provides research and insights on the software technology industry to ensure effective revenue and pricing strategies.</li></ul></div><div><p><span style="background-color:initial;font-family:inherit;font-size:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit;">ISG Research has over two decades of experience and expertise as a trusted partner to assist with technology strategy and decisions related to service and software providers. </span>Our superpower? ISG doesn't just do research - every day, our advisors work with over 900 blue chip clients on modernization, optimization and transformation, helping our clients assess, select and source technology from service and software providers for best possible outcomes.</p></div> </div><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C045_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <div class="media py-3"><a class="btn btn-primary" href="#ContactResearch">Contact Us</a></div> </div> </div> </div> </div> </div> <div class="row space-1" data-sf-element="Row"> <div id="BodyPlaceholder_C038_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h4>ISG Provider Lens™</h4><p>Inform your technology strategy and digital transformation with market insights and <strong>service </strong>provider comparisons.</p><p>Get easy access to IT and BPO provider intelligence on key technologies and trends – all powered by ISG’s advisory experience and data-driven research.</p><p><a href="/research/isg-provider-lens"><strong>Learn more > </strong></a></p> </div> </div> <div id="BodyPlaceholder_C038_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h4>Software Research</h4><p>Inform your technology investment decisions with insights and research on enterprise <strong>software </strong>providers and their products from our software research team.</p><p>Get access to easy-to-digest insights and buyers guides on key software vendors and trends – all powered by ISG’s advisory experience and data-driven research. </p><p><a href="/research/software-research"><strong>Learn more ></strong></a></p> </div> </div> <div id="BodyPlaceholder_C038_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <h4>ISG Events</h4><p>Attend for thought leadership and actionable insights. Enterprises may qualify for a complimentary ticket - <a href="/contact-us">contact us</a> for yours.</p><p>We host intimate gatherings with limited non-enterprise attendees. Providers can <a href="/events/events-landing/isg-events-sponsorship-opportunities">partner with us</a> to attend.</p><p><a href="/events/events-landing"><strong>Learn more and register ></strong></a></p> </div> </div> </div> <div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C037_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h4>ISG ProBenchmark®</h4><p>Real-time benchmarking and price intelligence for IT, BPO and network services, including cybersecurity and other business priorities. </p><p>Ensure that the prices you pay (or charge) are aligned with the market.</p><p><a href="/platforms/isg-probenchmark"><strong>Learn more ></strong></a></p> </div> </div> <div id="BodyPlaceholder_C037_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h4>Provider Solutions</h4><p>For service providers, system integrators and software providers, we help ensure optimal outcomes through a consultative approach to being your strategic partner.</p><p>ISG helps you differentiate using our advisory channel to gain awareness in the market and grow using our unique practitioner-led approach and expertise in outsourcing, managed services.</p><p><a href="/providers/provider-solutions"><strong>Learn more ></strong></a><br /></p> </div> </div> <div id="BodyPlaceholder_C037_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <h4>ISG Market Lens™</h4><p>Research-backed insights for IT and business services to help you make your most important decisions. </p><p>Get the answer you need with our 48-hour response concierge and inquiries research product on market dimensions, demand activity, buying trends, service delivery, service lines, and pricing and commercials.</p><p><a href="/research/isg-market-lens"><strong>Learn more ></strong></a></p> </div> </div> </div> </div> <div id="MainPlaceholder_C064_Col00" class="sf_colsIn bg-light space-1" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C059_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row space-top-1" data-sf-element="Row"> <div id="MainPlaceholder_C060_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>Software & Service <strong>Provider Comparison</strong> <strong>Research </strong>Report Plan</h2><h3 class="h5">Full-year 2025 report plan for our <a href="/research/provider-lens-research">Provider Lens</a> and <a data-sf-ec-immutable="" href="https://www.ventanaresearch.com/research/value-indexes">Buyer's Guides</a> research.</h3><div>Check out our report plan for all ISG Provider Lens and ISG Buyers Guide research. ISG’s research encompasses reports on the most important software tools and managed services firms transforming enterprises, giving insights into key trends including the adoption and scaling of AI.  </div><div> </div><div>The agenda includes 50 ISG Provider Lens reports, expanding the leading series of provider evaluation reports into new subject areas, including services for the aerospace and defense industry and the rapidly changing VMware ecosystem. It also contains more than 135 ISG Buyer's Guides on software providers and products, including new categories such as real-time data and sovereign cloud. </div><div><br /></div><div><p>Each report focuses on a specific area of ISG’s expertise and analysis, offering actionable insights to help enterprises make informed strategic decisions in the relevant area.</p><p><a class="btn btn-primary" href="/research/2025-isg-research-report-plan">Download the Report Plan</a> </p></div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C057_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C008_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet our team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/boccuzzi-john-sq.jpg?sfvrsn=19bc031_0);"></div> <h4 class="mt-2 mb-0 text-black"> John Boccuzzi, Jr.</h4> <p class="text-black"> President, ISG Research</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/boccuzzi-john-sq.jpg?sfvrsn=19bc031_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>John Boccuzzi, Jr.</h2> </div> <p class="mb-0"><strong>What he does at ISG</strong><br /> <br /> John was named Partner and President of ISG Research in January 2024 and is responsible for the ISG Research business globally, including such products as ISG Provider Lens™, ISG ProBenchmark™, ISG Momentum® and ISG Events.<br /> <br /> <strong>Past achievements for clients</strong><br /> <br /> John serves enterprises, technology and software companies globally to help them achieve operational excellence and accelerate growth. John joined ISG in 2019 and most recently was Partner and Chief Sales Officer, ISG Research. John is the creator and co-host of the ISG John and Ola Show, a LinkedIn Live broadcast. John has twenty-five years of executive and sales management experience working in the retail and data analytics industries.<br />  <br /></p> <a class="btn btn-primary" href="/who-we-are/people/john-boccuzzi-jr">View articles by John Boccuzzi, Jr.</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/aase-janerik.jpg?sfvrsn=12e1e631_3);"></div> <h4 class="mt-2 mb-0 text-black"> Jan Erik Aase</h4> <p class="text-black"> Partner and Global Head, ISG Provider Lens / ISG Research</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div 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justify-content-between align-items-center mb-2"> <h2>Jan Erik Aase</h2> </div> <p class="mb-0"><strong>What he does at ISG</strong><br /> <br /> Jan Erik and his team provide ISG’s advisors and its clients with essential research and insight into the rapidly evolving technology and business process outsourcing landscape, the major players and innovators in those markets and the relative competitive value they deliver. He sees his core role as empowering excellence—in his team, in ISG’s advisors’ knowledge and ability to deliver, in provider solutions and in client relationships and outcomes.<br /> <br /> <strong>Past achievements for clients</strong><br /> <br /> Since spearheading the creation of ISG Provider Lens, one of the firm’s signature research publications, Jan Erik has continuously expanded its geographic and subject matter breadth, listening to both clients and the provider community to create a truly comprehensive resource. <br /> <br /> As a research partner, principal analyst and global head of ISG Provider Lens, Jan Erik has, among his many accomplishments: <ul> <li>Advocated for and built a core team of analysts in India into a global research powerhouse, creating one of the industry's most trusted and sought-after research organizations.</li> <li>Introduced research solutions specific to the public sector, creating sophisticated and dedicated reporting and insights that deliver the depth and quality of private sector research to local and state governments.</li> <li>Leveraged his deep interest in living responsibly and sustainably to help ISG become a leader in ESG best practices, and to provide its clients with research to help them do the same across their businesses and provider networks.</li> </ul></p> <a class="btn btn-primary" href="/who-we-are/people/jan-erik-aase">View articles by Jan Erik Aase</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-1"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bachmann-nils-sq_preview.jpeg?sfvrsn=2a4fda31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Nils Bachmann</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-1" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bachmann-nils-sq_preview.jpeg?sfvrsn=2a4fda31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Nils Bachmann</h2> </div> <p class="mb-0">Nils Bachmann is a Partner with ISG Research.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> 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In addition to leading the Primary Research practice at ISG, Alex also serves as the lead analyst on provider pursuit effectiveness, and helps IT service providers understand how they can improve performance in the competitive process. <br /> <div> </div> <a href="https://www.linkedin.com/in/alex-bakker-986a4018/" target="_blank">LinkedIn Profile</a></p> <a class="btn btn-primary" href="/who-we-are/people/alex-bakker">View articles by Alex Bakker</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/davies-howard-sq.jpg?sfvrsn=7430c031_0);"></div> <h4 class="mt-2 mb-0 text-black"> Howard Davies</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/davies-howard-sq.jpg?sfvrsn=7430c031_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Howard Davies</h2> </div> <p class="mb-0">Howard Davies is a Partner with more than 25 years of experience in sourcing, operational management, automation and benchmarking of IT and business services. He is currently responsible for the Retail, CPG, Travel, Transportation, Oil and Gas sectors in the UK.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-4"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/namratha-dharshan-sq.jpg?sfvrsn=a7c5fe31_4);"></div> <h4 class="mt-2 mb-0 text-black"> Namratha Dharshan</h4> <p class="text-black"> Chief Business Leader – ISG India Research</p> </a> </div>  <div class="modal fade" id="modal-4" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/namratha-dharshan-sq.jpg?sfvrsn=a7c5fe31_4);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Namratha Dharshan</h2> </div> <p class="mb-0"><p>Namratha brings over 19 years of market research experience, leading the ISG Provider Lens™ program focused on BPO and AI and Analytics.  Namratha also leads the India Research team and is a speaker on ISG’s flagship platform, the ISG Index.</p></p> <a class="btn btn-primary" href="/who-we-are/people/namratha-dharshan">View articles by Namratha Dharshan</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-5"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/healy-karen-sq-formal.jpg?sfvrsn=d46fc231_0);"></div> <h4 class="mt-2 mb-0 text-black"> Karen Healy</h4> <p class="text-black"> Partner and Global Leader, ISG Events</p> </a> </div>  <div class="modal fade" id="modal-5" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/healy-karen-sq-formal.jpg?sfvrsn=d46fc231_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Karen Healy</h2> </div> <p class="mb-0">Karen Healy is responsible for establishing and growing a global portfolio of ISG thought leadership conferences and events.  Karen joined ISG in 2016 and has rapidly developed a portfolio of events that explore, inform and advise on the benefits and productivity gains afforded organizations through digital transformation. An accomplished events executive with a strong track record in leading BtoB conference and events businesses, Ms. Healy has over 30 years’ experience in Technology Research and Advisory businesses. She has a proven track record of innovation, aggressive growth and significant profit contributions as well as extensive experience leading and developing cross-functional teams of employees and outside service providers. Karen holds a MBA in Marketing from the University of New Haven and a BSc in Business and Marketing from Fordham University.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-6"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/henkes-heiko-sq.jpg?sfvrsn=7d23cc31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Heiko Henkes</h4> <p class="text-black"> Managing Director and Head of Star of Excellence, ISG Provider Lens</p> </a> </div>  <div class="modal fade" id="modal-6" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/henkes-heiko-sq.jpg?sfvrsn=7d23cc31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Heiko Henkes</h2> </div> <p class="mb-0"><p>Heiko Henkes serves as Managing Director and Principal Analyst at ISG, where he oversees the Global ISG Provider Lens™ (IPL) Program for all IT Outsourcing (ITO) studies alongside his pivotal role in the global IPL division as strategic program manager and thought leader for IPL Lead Analysts. <span style="background-color:transparent;color:inherit;font-family:inherit;font-size:inherit;text-align:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit;">Additionally, Henkes heads the Star of Excellence, ISG's global customer experience initiative, steering program design and its integration with IPL and ISG’s sourcing practice. His expertise lies in guiding companies through IT-based business model transformations, leveraging his deep understanding of continuous transformation, IT competencies, sustainable business strategies, and change management in a Cloud-AI-driven business landscape. Henkes is renowned for his contributions as a keynote speaker on digital innovation, where he shares insights on leveraging technology for business growth and transformation.</span></p><p></p></p> <a class="btn btn-primary" href="/who-we-are/people/heiko-henkes">View articles by Heiko Henkes</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-7"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/jones-stanton-sq.jpg?sfvrsn=1b1cdb31_6);"></div> <h4 class="mt-2 mb-0 text-black"> Stanton Jones</h4> <p class="text-black"> Distinguished Analyst</p> </a> </div>  <div class="modal fade" id="modal-7" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/jones-stanton-sq.jpg?sfvrsn=1b1cdb31_6);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Stanton Jones</h2> </div> <p class="mb-0"><p>Stanton leads ISG's Index research, helping providers, investors and ISG clients make sense of the global IT services sector. Stanton’s weekly newsletter, the Index Insider, is read by thousands of market stakeholders each week. An ISG Digital Fellow, Stanton has been quoted in Fast Company, Forbes and CIO.com, and has appeared on national cable news.</p> <div><a href="https://www.linkedin.com/in/stantonjones/" target="_blank">LinkedIn Profile</a></div></p> <a class="btn btn-primary" href="/who-we-are/people/stanton-jones">View articles by Stanton Jones</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-8"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/pataccini-chris-sq.jpg?sfvrsn=8101c531_0);"></div> <h4 class="mt-2 mb-0 text-black"> Chris Pattacini</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-8" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/pataccini-chris-sq.jpg?sfvrsn=8101c531_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Chris Pattacini</h2> </div> <p class="mb-0">Chris Pattacini is a Partner at ISG, with more than 30 years of industry experience. As an experienced IT outsourcing and benchmarking consultant, Chris is a recognized industry leader who utilizes state of the art benchmarking tools for project-based support of outsourcing transactions for large corporate clients. Chris’s expertise includes market price intelligence for various business and IT services. He currently manages the ProBenchmark platform.</p> <a class="btn btn-primary" href="/who-we-are/people/chris-pattacini">View articles by Chris Pattacini</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-9"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/paul-reynolds-sq2.jpg?sfvrsn=eabfa31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Paul Reynolds</h4> <p class="text-black"> Partner and Chief Research Officer</p> </a> </div>  <div class="modal fade" id="modal-9" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/paul-reynolds-sq2.jpg?sfvrsn=eabfa31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Paul Reynolds</h2> </div> <p class="mb-0"><p>Paul Reynolds leads Momentum, a division of ISG that provides research services to help service providers better target, win and retain business. Paul has 25 years of market research experience with specific expertise in methodology development, data analytics and research process design. Having found many service providers’ Advisor Relations functions to lack appropriate analytics, Paul is working to develop innovative new approaches that allow for data-driven programs based on the unique needs of each client. His approach benefits Advisor Relations, go-to-market functions, sales, strategy, marketing, and market/competitive intelligence teams. </p></p> <a class="btn btn-primary" href="/who-we-are/people/paul-reynolds">View articles by Paul Reynolds</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-10"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/sarangan-sunder-pic-sq.jpg?sfvrsn=f761de31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Sunder Sarangan</h4> <p class="text-black"> Executive Director - Provider Services</p> </a> </div>  <div class="modal fade" id="modal-10" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/sarangan-sunder-pic-sq.jpg?sfvrsn=f761de31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Sunder Sarangan</h2> </div> <p class="mb-0">Sunder Sarangan is focused on the success of the provider ecosystem at ISG. He leads various programs and products as part of the leadership team for ISG Research. Additionally, he is responsible for new products that address the specific needs of niche and specialized providers and their market success.</p> <a class="btn btn-primary" href="/who-we-are/people/sunder-sarangan">View articles by Sunder Sarangan</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-11"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/mark_smith.jpg?sfvrsn=d06d431_2);"></div> <h4 class="mt-2 mb-0 text-black"> Mark Smith</h4> <p class="text-black"> Partner, Head of Software Research</p> </a> </div>  <div class="modal fade" id="modal-11" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/mark_smith.jpg?sfvrsn=d06d431_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Mark Smith</h2> </div> <p class="mb-0">Mark is the leader and responsible for the overall software research and advisory for business and IT at Ventana Research, now part of ISG. He is an expert in enterprise software and defines the blueprint for AI software research and for digital modernization across people, processes, information and technology. Mark has held CMO and product roles at software providers and companies like SAP and Oracle. Mark founded Ventana Research over two decades ago and was the CEO and Chief Research Officer and worked in the technology sector for over 30 years leading innovations in research and technology. Mark is an Eagle Scout and volunteers in Scouting enabling youth to reach their full potential.</p> <a class="btn btn-primary" href="/who-we-are/people/mark-smith">View articles by Mark Smith</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-12"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/gottsegen-paul-sq.jpg?sfvrsn=9031c131_5);"></div> <h4 class="mt-2 mb-0 text-black"> Paul Gottsegen</h4> <p class="text-black"> Partner and President, ISG Client Experience</p> </a> </div>  <div class="modal fade" id="modal-12" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/gottsegen-paul-sq.jpg?sfvrsn=9031c131_5);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Paul Gottsegen</h2> </div> <p class="mb-0"><div>Paul is Partner and President, ISG Client Experience, managing the firm’s marketing activity, including demand generation, branding and communications. From 2019 to 2023, Paul led the ISG Research business to great heights and continues as Chair, ISG Research.</div><div><br /></div><div>The first 20 years of his career, Paul was a classic product marketing leader for PC hardware, including launching the industry’s first network servers. He has since applied that product marketing experience to CMO roles in large services firms. While marketing is his “center of gravity,” he has led large sales organizations and has been a general manager with full P&L responsibility.</div><div><br /></div><div>Prior to ISG, he was the Chief Marketing Officer for Mindtree and Infosys, completing end-to-end branding and marketing turnarounds. As Vice President of Enterprise Marketing at HP, Dell Inc., and Compaq earlier in his career, Paul led product marketing, revenue marketing and enterprise alliances for the network server businesses. As owner of Compaq’s largest P&L, Paul led 40 percent annual revenue growth per year.</div><div><br /></div><div>Paul is Board Chair of the Gastric Cancer Foundation. He holds a bachelor’s degree in computer science from Brandeis University and a master’s degree in business administration from The Wharton School.</div></p> <a class="btn btn-primary" href="/who-we-are/people/paul-gottsegen">View articles by Paul Gottsegen</a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C058_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C051_Col00" class="sf_colsIn bg-light mr-1 ml-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row space-1 align-items-center" data-sf-element="Row"> <div id="MainPlaceholder_C053_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <img data-method="ResizeFitToAreaArguments" 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