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<!doctype html> <html lang="en-US" class="no-touch js "> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1">  <meta name="blogsPostDate" content="2020-04-29 06:14:03"/><meta name="blogsPostTags" content="publicsectornow,featured,healthcare,telehealth,telemedicine"/><meta name="blogsPostCat" content="Healthcare"/><meta name="article:category" content="Healthcare"/> <meta name="wordCount" content="698" /> <meta name="readTime" content="167" /> <meta name="author" content="Troy Yoder" /><meta name="blogsPostAuthor" content="Troy Yoder" /><meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' /> <script type="text/javascript" src="//www.cisco.com/c/dam/cdc/t/ctm-core.js"></script>  <title>Scaling Virtual Consultations - Cisco Blogs</title> <meta name="description" content="How can your healthcare organization scale to meet the demands of patients today, while best preparing for what’s next?" /> <link rel="canonical" href="https://blogs.cisco.com/healthcare/scaling-virtual-consultations" /> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="Scaling Virtual Consultations" /> <meta property="og:description" content="How can your healthcare organization scale to meet the demands of patients today, while best preparing for what’s next?" /> <meta property="og:url" content="https://blogs.cisco.com/healthcare/scaling-virtual-consultations" /> <meta property="og:site_name" content="Cisco Blogs" /> <meta property="article:published_time" content="2020-04-29T13:14:03+00:00" /> <meta property="article:modified_time" content="2020-08-31T14:09:29+00:00" /> <meta property="og:image" content="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2020/04/075f96ce-now-feature-virtual-consultations.png" /> <meta property="og:image:width" content="3047" /> <meta property="og:image:height" content="1524" /> <meta property="og:image:type" content="image/png" /> <meta name="author" content="Troy Yoder" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:label1" content="Written by" /> <meta name="twitter:data1" content="Troy Yoder" /> <meta name="twitter:label2" content="Est. reading time" /> <meta name="twitter:data2" content="4 minutes" /> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"Article","@id":"https://blogs.cisco.com/healthcare/scaling-virtual-consultations#article","isPartOf":{"@id":"https://blogs.cisco.com/healthcare/scaling-virtual-consultations"},"author":{"name":"Troy Yoder","@id":"https://blogs.cisco.com/#/schema/person/280de2f4e350144ec8f07cc2f1e5ec32"},"headline":"Scaling Virtual Consultations","datePublished":"2020-04-29T13:14:03+00:00","dateModified":"2020-08-31T14:09:29+00:00","mainEntityOfPage":{"@id":"https://blogs.cisco.com/healthcare/scaling-virtual-consultations"},"wordCount":718,"publisher":{"@id":"https://blogs.cisco.com/#organization"},"image":{"@id":"https://blogs.cisco.com/healthcare/scaling-virtual-consultations#primaryimage"},"thumbnailUrl":"https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2020/04/075f96ce-now-feature-virtual-consultations.png","keywords":["#PublicSectorNow","Featured","Healthcare","telehealth","telemedicine"],"articleSection":["Healthcare"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https://blogs.cisco.com/healthcare/scaling-virtual-consultations","url":"https://blogs.cisco.com/healthcare/scaling-virtual-consultations","name":"Scaling Virtual Consultations - 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He specializes in healthcare innovation and accelerating digital transformation while guiding global healthcare providers on creating and implementing technology solutions. Currently, Troy leads Cisco’s Healthcare practice globally for public sector where he advises healthcare providers and payers on how patient and clinician experience is rapidly evolving through applied technology. Outside of Cisco, Troy serves as a board advisor, early-stage startup champion, and executive coach consultant. Prior to joining Cisco, Troy held leadership roles in management consulting firms specializing in healthcare technology with experience across all stages of the continuum of care for large healthcare systems. He has had numerous speaking engagements on the role of virtual health and IoT in healthcare. Before dedicating his career to healthcare technology, Troy spent over 10 years developing international supply chain models and streamlining complex manufacturing of consumer products across several continents. Additionally, he held leadership roles in international product development, partner management, global sourcing, and international sales teams across North America, EMEAR, and Asia. Troy holds an MBA in Strategy and Finance from Vanderbilt University and graduated from Michigan State University with dual degrees including a BA in Advertising and a BS in Engineering, Packaging. He currently lives in one of the healthcare capitals of the USA, Nashville, TN.","url":"https://blogs.cisco.com/author/troyyoder"}]}</script>  <link rel='dns-prefetch' href='//www.cisco.com' /> <link rel='dns-prefetch' href='//s.w.org' /> <link rel="alternate" type="application/rss+xml" title="Cisco Blogs » Feed" href="https://blogs.cisco.com/feed" /> <link rel="alternate" type="application/rss+xml" title="Cisco Blogs » Comments Feed" href="https://blogs.cisco.com/comments/feed" /> <script type="text/javascript"> window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/13.1.0\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/13.1.0\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/blogs.cisco.com\/wp-includes\/js\/wp-emoji-release.min.js?ver=5.9.2"}}; /*! 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Arguably, we’ve seen greater adoption of telehealth in the last few months than in the last few years.</p> <p>While this new frontier of <a href="https://www.cisco.com/c/en/us/solutions/industries/healthcare/remote-care-collaboration.html" target="_blank" rel="noopener noreferrer">telehealth</a> opens up great opportunity for innovation, better patient care, and streamlined clinical operations, it also brings challenges in security and scalability.</p> <p>How can your healthcare organization scale to meet the demands of patients today, while best preparing for what’s next?</p> <p><strong>Telehealth today</strong></p> <p>Let’s first start with defining telehealth, as the term is used widely and broadly. Telehealth is the use of electronic information and technology to support remote monitoring, virtual care, distance health care, provider video consultation, clinical communications and health-related training and education.</p> <p>Even before this year, patients were demanding better experiences from their healthcare providers. In fact, 71% of providers <a href="https://www.aha.org/system/files/2018-01/2018-Environmental-Scan.pdf" target="_blank" rel="noopener noreferrer">in this survey</a> said that patient engagement was their top priority. And hospitals that provide superior patient experience have net margins that are <a href="https://newsroom.accenture.com/news/us-hospitals-that-provide-superior-patient-experience-generate-50-percent-higher-financial-performance-than-average-providers-accenture-finds.htm" target="_blank" rel="noopener noreferrer">50% higher than average performers</a>.</p> <p><img class="wp-image-321017 aligncenter" src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2020/04/d3450061-screen-shot-2020-04-27-at-12.51.34-pm.png" alt="" width="886" height="427" /></p> <p style="text-align: center;"><a class="Hyperlink SCXW33525801 BCX0" href="https://static.americanwell.com/app/uploads/2019/04/American-Well-Telehealth-Index-2019-Physician-Survey.pdf" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW33525801 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW33525801 BCX0" data-ccp-charstyle="Hyperlink">Source</span></span></a><span class="EOP SCXW33525801 BCX0" data-ccp-props="{}"> </span></p> <p>Through Cisco’s industry-leading healthcare technologies, we’re able to deliver secure <a href="https://www.cisco.com/c/en/us/solutions/collaboration/healthcare.html" target="_blank" rel="noopener noreferrer">telehealth solutions</a> for hospitals and clinics around the world. Telehealth isn’t new for Cisco. During this time of rapid adoption, we’re here for you, and we are committed to helping you effectively implement and scale your telehealth practice.</p> <p>We can help:</p> <ul> <li>Make virtual care and communication feel like a face-to-face interaction with high-quality video consultations.</li> <li>Enable clinicians and care teams to work remotely from home, minimizing risk of physical contact.</li> <li>Expand your patient’s care team to include experts at other facilities.</li> <li>Integrate telehealth workflows into EHR and EMR applications, powering collaboration across the healthcare system with Webex Teams and our SDKs and APIs.</li> <li>Streamline staff workflow and clinical efficiency, saving money, time, and travel costs for both patients and their care teams.</li> <li>Improve scheduling through contact center technology, helping to manage the volume of patient calls now and once elective surgeries and appointments need to be scheduled.</li> <li>Scale health system-wide broadcasts and meetings for knowledge share and training.</li> </ul> <p><strong>But is it secure? </strong></p> <p>Along with great disruption in the telehealth space comes new threats and challenges. We know that security and data privacy are of paramount importance to your organization. We are here for you, and we can help.</p> <p>At Cisco, we take our customers’ data security seriously, and we are dedicated to providing world-class collaboration that is simple, scalable, and designed to meet your HIPAA compliance needs. In line with the HIPAA Security Rule, Cisco implements all the addressable specifications that are relevant to Cisco Webex services. These are segmented into three safeguards – Administrative, Physical and Technical. Read this <a href="https://blogs.cisco.com/collaboration/protecting-your-webex-healthcare-data" target="_blank" rel="noopener noreferrer">blog post to see how we’re helping to protect your healthcare data</a>.</p> <p>In addition to securing our Webex tools, we also help protect identities and access management through <a href="https://duo.com/" target="_blank" rel="noopener noreferrer">Duo</a>, <a href="https://umbrella.cisco.com/" target="_blank" rel="noopener noreferrer">Umbrella</a>, <a href="https://www.cisco.com/c/en/us/products/security/amp-for-endpoints/index.html" target="_blank" rel="noopener noreferrer">Advanced Malware Protection</a> and <a href="https://www.cisco.com/c/en/us/products/security/anyconnect-secure-mobility-client/index.html" target="_blank" rel="noopener noreferrer">AnyConnect</a>. Learn more about our <a href="https://www.cisco.com/c/en/us/products/security/secure-remote-worker-solution.html" target="_blank" rel="noopener noreferrer">Secure Remote Worker</a> solution that keeps your staff protected as they work from home.</p> <p><strong>Scaling with security in mind</strong><strong> </strong></p> <p>As we move from reactive to proactive, it’s important to think about what’s next in telehealth.</p> <p>How will the rapid adoption of virtual consultation, provider video consult and remote work change the expectations of clinicians and patients? Moving forward, will healthcare staff demand the option for remote work? <span class="TextRun SCXW2390928 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW2390928 BCX0">Will we be better prepared</span></span><span class="TextRun SCXW2390928 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW2390928 BCX0"> with the right technology and workflows</span></span><span class="TextRun SCXW2390928 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW2390928 BCX0"> </span></span><span class="TextRun SCXW2390928 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW2390928 BCX0">to manage effectively in the future?</span></span></p> <p>As telehealth quickly becomes the new “normal,” it’s imperative that you consider both speed to market and long-term functionality when selecting your technology partner. And, above all, is your new telehealth solution secure, does it ensure privacy, and does it enable compliance?</p> <p>Remember, the decisions you make today will set the foundation for the future of virtual consultation and telehealth in your healthcare organization. Choose wisely!</p> <p style="text-align: center;"><a href="https://www.cisco.com/c/m/en_us/solutions/industries/portfolio-explorer/portfolio-explorer-for-healthcare.html"><img loading="lazy" class="alignnone wp-image-319812 size-full" src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2020/04/8de49688-screen-shot-2020-04-20-at-10.16.21-am.png" alt="Transforming healthcare" width="819" height="140" /></a></p> <p><strong><em>We’d love to hear what you think. Comment below and stay tuned for the next blog in our <a href="https://blogs.cisco.com/tag/healthcarenow" target="_blank" rel="noopener noreferrer">#HealthcareNow</a> series.</em></strong></p> <p><a href="https://blogs.cisco.com/tag/healthcarenow"><img loading="lazy" class="wp-image-321119 aligncenter" src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2020/04/6e729c9d-now-map-virtual-consultations-1.png" alt="" width="1000" height="500" /></a></p> <div id="share_bar_desktop"> <span class = "share_title">Share</span> <div class="twitter"> <div class = "box"> <a class = "share" href="https://twitter.com/intent/tweet?url=https://blogs.cisco.com/healthcare/scaling-virtual-consultations&text=Scaling Virtual Consultations&via=Cisco" target='_blank' data-config-metrics-group='social_shares' data-config-metrics-title='twitter_shares' data-config-metrics-item='twitter_share'> <img class="share_image" src="https://blogs.cisco.com/wp-content/themes/ciscowordpress-child/svg/share_X_white.svg" alt="share on twitter"></a> </div> </div> <div class="facebook"> <div class = "box"> <a class = "share" href = "http://www.facebook.com/sharer/sharer.php?u=https://blogs.cisco.com/healthcare/scaling-virtual-consultations&title=Scaling Virtual Consultations" data-config-metrics-group='social_shares' data-config-metrics-title='facebook_shares' data-config-metrics-item='facebook_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img class="share_image" src="https://blogs.cisco.com/wp-content/themes/ciscowordpress-child/svg/share_fb_white.svg" alt="share on facebook"></a> </div> </div> <div class="linkedin"> <div class = "box"> <a class = "share" href = "https://www.linkedin.com/cws/share?url=https://blogs.cisco.com/healthcare/scaling-virtual-consultations" data-title=" " data-config-metrics-group='social_shares' data-config-metrics-title='linkedin_shares' data-config-metrics-item='linkedin_share' onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;"><img class="share_image" src="https://blogs.cisco.com/wp-content/themes/ciscowordpress-child/svg/share_li_white.svg" alt="share on linkedin"></a> </div> </div> <div class = "mail"> <div class = "box"> <a class="share" href="mailto:?subject=Cisco Blog: Scaling Virtual Consultations&body=I saw this post on Cisco Blogs and thought you might like to read it.%0A%0AScaling Virtual Consultations%0A%0Ahttps://blogs.cisco.com/healthcare/scaling-virtual-consultations%0A%0A****Disclaimer****%0A%0ACisco is not responsible for the content of this email, and its contents do not necessarily reflect Cisco’s views or opinions. 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