Streams stopping after a few minutes on iPhone or iPad / Triode / Knowledge Base

<!DOCTYPE html> <html lang="en"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="viewport" content="width=1024" /> <meta content="authenticity_token" name="csrf-param" /> <meta content="c544c082ad5d4f6c53fb25891668dca1c17024b6be5fc3b0dc0c61cea461408b" name="csrf-token" /> <title>Streams stopping after a few minutes on iPhone or iPad / Triode / Knowledge Base - The Iconfactory Support</title> <link rel="canonical" href="https://support.iconfactory.com/kb/triode/streams-stopping-after-a-few-minutes-on-iphone-or-ipad" />  <link href="https://dygqdiu5wzisf.cloudfront.net/pkg/202206110340/frontend-datauri.css?1689886895" media="all" rel="stylesheet" type="text/css" />   <link href="https://dygqdiu5wzisf.cloudfront.net/pkg/202206110340/frontend.css?1689886895" media="all" rel="stylesheet" type="text/css" /> <link rel="stylesheet" href="//maxcdn.bootstrapcdn.com/font-awesome/4.1.0/css/font-awesome.min.css"/>     <link href="https://dygqdiu5wzisf.cloudfront.net/pkg/202206110340/safari.css?1689886895" media="all" rel="stylesheet" type="text/css" /> <script type="text/javascript" charset="utf-8"> function getAuthKey() { return "c544c082ad5d4f6c53fb25891668dca1c17024b6be5fc3b0dc0c61cea461408b"; } Tender = {"mobile":false,"logged_in":false,"kb_enabled":true,"is_supporter":false,"user_id":0,"user_name":"","user_email":"","user_created":"","user_flags":{},"user_markdown":false,"root":"/","discussion_editable":null}; </script> <link rel="apple-touch-icon" href="/help/images/apple-touch-icon.png" /> <link rel="icon" type="image/vnd.microsoft.icon" href="https://iconfactory.com/favicon.ico" /> <link rel="alternate" media="handheld" href="https://support.iconfactory.com/kb/triode/streams-stopping-after-a-few-minutes-on-iphone-or-ipad" /> <link rel="fluid-icon" href="/help/images/fluidicon.png" title="Tender Support" /> <link href="/kb.atom" rel="alternate" title="Knowledge Base" type="application/atom+xml" /> <link href="/kb/triode.atom" rel="alternate" title="Triode Knowledge Base" type="application/atom+xml" /> <link rel="stylesheet" type="text/css" media="all" href="/help/theme.css?1689886895" /> <link type='text/css' href='/help/custom.css?t=e617bc9f0de8710ffe86c47643cef9cb' media='all' rel='stylesheet'/> <script src="https://dygqdiu5wzisf.cloudfront.net/pkg/202206110340/frontend.js?1689886895" type="text/javascript"></script> </head> <body id='article-show' class="page-faqs_show section-faqs logged-out kb-article-streams-stopping-after-a-few-minutes-on-iphone-or-ipad kb-section-triode desktop"> <div id="wrapper"> <div id="superheader"> <div class="inner hide-mobile" data-bind="css: { 'hide-mobile': hideMobileMenu() }"> <p class="welcome"> <a href="https://support.iconfactory.com/login?to=https%3A%2F%2Fsupport.iconfactory.com%2Fkb%2Ftriode%2Fstreams-stopping-after-a-few-minutes-on-iphone-or-ipad" class="welcome-login" target="_top">Log in</a> <span class="welcome-createaccount hide-mobile">or <a href="https://support.iconfactory.com/signup?to=https%3A%2F%2Fsupport.iconfactory.com%2Fkb%2Ftriode%2Fstreams-stopping-after-a-few-minutes-on-iphone-or-ipad">Create a profile</a></span> </p> <ul id="tender_nav" class="gnav"> <li class="home"><a href="/home">Support Home</a></li> <li class="public_issues"><a href="/discussions">Public Discussions</a></li> <li class="knowledge_base_faq"><a href="/kb">Knowledge Base</a></li> <li class="visit_site"><a href="http://iconfactory.com">Go to The Iconfactory →</a></li> </ul> </div> </div> <div id="page"> <div id="header" class="hide-mobile"> <h2 id="logo"><a href="/">The Iconfactory Support</a></h2> <div id="search" class="hide-mobile"> <form accept-charset="UTF-8" action="/search" method="get"><div style="margin:0;padding:0;display:inline"><input name="utf8" type="hidden" value="✓" /></div> <input class="searchfield" id="q" name="q" placeholder="Search Knowledge Base" type="text" /> <input id="t" name="t" type="hidden" value="f" /> <input id="recommend" name="recommend" type="hidden" value="1" /> <button type="submit" class="gbutton">Search</button> </form> </div> </div> <div id="content"> <div class="columns"> <div class="article"> <p class="breadcrumb"> <a href="/">Home</a> <span class="sep">→</span> <a href="/kb">Knowledge Base</a> <span class="sep">→</span> <a href="/kb/triode">Triode</a> <span class="sep">→</span> </p> <h1> Streams stopping after a few minutes on iPhone or iPad </h1> </div> <div class="columns"> <div class="column maincol"> <div class="article"> <div><p>There is a bug in iCloud Private Relay that causes some audio streams to stop playing in the background after a few minutes. This bug started happening with the iOS 16.6 release and continues in iOS 17.</p> <p>We cannot workaround this issue and it's been reported to Apple who is actively investigating the problem.</p> <p>Until this bug in iOS and iPadOS is fixed, you can turn off iCloud Private Relay in System Settings:</p> <p>Apple ID > iCloud > Private Relay > OFF</p> <p>We value our privacy on the Internet as much as you do, so we don't like making this recommendation. We're all hoping for a quick fix from Apple.</p></div> </div> </div> <div class="column sidebar"> <dl class="stats"> <div class="rating" id="ratingContainer">  <form method="put" action="/kb/triode/streams-stopping-after-a-few-minutes-on-iphone-or-ipad/rate"> <p> Is this article helpful? </p> <p class="ratings">  <span class="fa-stack fa-lg thumbs-up"> <i class="fa fa-circle fa-stack-2x"></i> <i class="fa fa-thumbs-up fa-inverse fa-stack-1x" data-bind="click: ratingUp"></i> </span> <span class="fa-stack fa-lg thumbs-down"> <i class="fa fa-circle fa-stack-2x"></i> <i class="fa fa-thumbs-down fa-inverse fa-stack-1x" data-bind="click: ratingDown"></i> </span>  </p>  <p> <label for="reason">Do you have any feedback about this article? (optional)</label> </p> <p> <textarea name="reason" data-bind="value: reason, hasFocus: isNegative"></textarea> <button class="gbutton" type="submit" name="rating" data-bind="click: ratingDown" value="down">Send feedback</button> </p>  </form>   <p class="ratings" style="display:none" data-bind="visible: isLoading"> <i class="fa fa-spin fa-spinner"></i> Sending your feedback </p> <p class="ratings" style="display:none" data-bind="visible: loaded"> Thank you! </p>  </div> <script type="text/javascript"> jQuery(function() { var ratingContainer = document.getElementById('ratingContainer'); if (ratingContainer) { Tender.koFaq = new Tender.FaqRatingModel(); ko.applyBindings(Tender.koFaq, ratingContainer); } }); </script> <dt>Section:</dt> <dd><a href="/kb/triode">Triode</a></dd> <dt>Last Updated:</dt> <dd><span class='timestamp' rel='%B %d, %Y' title='19 Sep, 2023 05:25 PM'>19 Sep, 2023 05:25 PM</span></dd> </dl>  <ul class="articles"> <li class="category-triode"><a href="/kb/triode/streams-stopping-after-a-few-minutes-on-iphone-or-ipad">Streams stopping after a few minutes on iPhone or iPad</a></li> <li class="category-triode"><a href="/kb/triode/getting-purchases-on-all-your-devices">Getting Purchases on All Your Devices</a></li> <li class="category-triode"><a href="/kb/triode/subscription-info">Subscription Info</a></li> <li class="category-triode"><a href="/kb/triode/setting-up-airplay-2">Setting Up AirPlay 2</a></li> <li class="category-triode"><a href="/kb/triode/customizing-station-artwork">Customizing Station Artwork</a></li> <li class="category-triode"><a href="/kb/triode/using-presentation-mode-on-ios">Using Presentation Mode on iOS</a></li> <li class="category-triode"><a href="/kb/triode/muting-audio-without-stopping-stream">Muting Audio Without Stopping Stream</a></li> <li class="category-triode"><a href="/kb/triode/add-station-to-siri">Add Station to Siri</a></li> <li class="category-triode"><a href="/kb/triode/download-triode-on-tvos">Download Triode on tvOS</a></li> <li class="category-triode"><a href="/kb/triode/use-menubar-icon-on-macos">Use Menubar Icon on macOS</a></li> <li class="category-triode"><a href="/kb/triode/bandwidth-and-data-usage">Bandwidth and Data Usage</a></li> <li class="category-triode"><a href="/kb/triode/my-station-isnt-listed-in-find-a-station">My Station Isn't Listed in "Find a Station"</a></li> <li class="category-triode"><a href="/kb/triode/disable-apple-tv-screen-saver">Disable Apple TV Screen Saver</a></li> </ul> </div> </div> <div class="rule"></div> <ul class="categories" id="faqsections"> <li class="faqitem section-general">  <h3> <a href="/kb/general">General</a> </h3> <ul class="articles"> <li class="kb-keyword-email kb-keyword-twitter kb-keyword-contact first-faq"> <a href="/kb/general/contact-us-via-email-mastodon">Contact Us via Email & Mastodon</a> </li> <li class="kb-keyword-apple kb-keyword-watch kb-keyword-watchos kb-keyword-now kb-keyword-playing kb-keyword-plus kb-keyword-tot kb-keyword-mini kb-keyword-purchased kb-keyword-reinstall kb-keyword-install "> <a href="/kb/general/reinstall-watchos-app-when-purchased-is-greyed-out">Reinstall watchOS app when PURCHASED is greyed out</a> </li> <li class="kb-keyword-sharing kb-keyword-family kb-keyword-subscription kb-keyword-purchase kb-keyword-triode kb-keyword-linea kb-keyword-twitterrific "> <a href="/kb/general/can-i-share-my-in-app-purchase-or-subscription-with-family-sharing">Can I share my in-app purchase or subscription with Family Sharing?</a> </li> <li class="kb-keyword-itunes kb-keyword-refund kb-keyword-app kb-keyword-store kb-keyword-money kb-keyword-back kb-keyword-guarantee "> <a href="/kb/general/get-a-refund-from-the-app-store">Get a Refund From the App Store</a> </li> <li class="kb-keyword-crash kb-keyword-ips kb-keyword-report kb-keyword-debug kb-keyword-data kb-keyword-send last-faq"> <a href="/kb/general/sending-us-an-ips-file-for-debugging-on-ios-or-ipados">Sending us an .ips file for debugging on iOS or iPadOS</a> </li> <li class="all"><a href="/kb/general">View all (3 more)</a></li> </ul> </li> <li class="faqitem section-wallaroo">  <h3> <a href="/kb/wallaroo">Wallaroo</a> </h3> <ul class="articles"> <li class="kb-keyword-wallaroo kb-keyword-wallpaper kb-keyword-shortcut kb-keyword-reinstall kb-keyword-not kb-keyword-working first-faq"> <a href="/kb/wallaroo/the-shortcut-isnt-working-properly-how-do-i-fix-it">The shortcut isn't working properly. 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href="/kb/flare">Flare</a> </h3> <ul class="articles"> <li class="kb-keyword-upgrade kb-keyword-flare kb-keyword-why kb-keyword-yosemite kb-keyword-icloud kb-keyword-ios kb-keyword-extension kb-keyword-sync kb-keyword-tilt-shift first-faq"> <a href="/kb/flare/reasons-to-upgrade-to-flare-2">Reasons to Upgrade to Flare 2</a> </li> <li class="kb-keyword-mac kb-keyword-app kb-keyword-store kb-keyword-flare kb-keyword-2 kb-keyword-website kb-keyword-iconfactory "> <a href="/kb/flare/flare-2-only-available-from-the-mac-app-store">Flare 2 Only Available from the Mac App Store</a> </li> <li class="kb-keyword-sync kb-keyword-preset kb-keyword-flare kb-keyword-reset kb-keyword-fix kb-keyword-syncing "> <a href="/kb/flare/re-syncing-presets-in-flare-2">Re-syncing Presets in Flare 2</a> </li> <li class="kb-keyword-dropbox kb-keyword-sync kb-keyword-preset kb-keyword-extension kb-keyword-ios kb-keyword-mac kb-keyword-flare "> <a href="/kb/flare/dropbox-support-in-flare-2">Dropbox Support in Flare 2</a> </li> <li class="kb-keyword-uninstall kb-keyword-flare kb-keyword-effects kb-keyword-disable kb-keyword-extension kb-keyword-photos kb-keyword-ios last-faq"> <a href="/kb/flare/uninstalling-flare-effects">Uninstalling Flare Effects</a> </li> <li class="all"><a href="/kb/flare">View all (17 more)</a></li> </ul> </li> <li class="faqitem section-clicker">  <h3> <a href="/kb/clicker">Clicker</a> </h3> <ul class="articles"> <li class="kb-keyword-clicker kb-keyword-install kb-keyword-watch kb-keyword-iphone kb-keyword-app kb-keyword-complication kb-keyword-broken kb-keyword-repair kb-keyword-missing last-faq"> <a href="/kb/clicker/installation-problems">Installation Problems</a> </li> <li class="all"><a href="/kb/clicker">View all</a></li> </ul> </li> </ul> </div>  <div class="footerbox columns"> <div class="column first"> <h2>Recent Discussions</h2> <table class="listing"> <tr> <td class="icon"><span class="icon questions"></span></td> <td class="date"><span class='timestamp' rel='%d %b %H:%M' title='26 Mar, 2012 06:14 PM'>26 Mar, 2012 06:14 PM</span></td> <td class="link"><a href="/discussions/questions/10753-xscope-problem">xScope Problem</a></td> </tr> </table> </div> <div class="column last"> <h2>Recent Articles</h2> <table class="listing"> <tr class="section-wallaroo kb-keyword-wallaroo kb-keyword-wallpaper kb-keyword-shortcut kb-keyword-reinstall kb-keyword-not kb-keyword-working"> <td class="icon"><span class="icon folder"></span></td> <td class="link"><a href="/kb/wallaroo/the-shortcut-isnt-working-properly-how-do-i-fix-it">The shortcut isn't working properly. How do I fix it?</a></td> </tr> <tr class="section-ipulse kb-keyword-ipulse kb-keyword-storage kb-keyword-ios kb-keyword-ipados kb-keyword-settings kb-keyword-cache"> <td class="icon"><span class="icon folder"></span></td> <td class="link"><a href="/kb/ipulse/ipulse-for-iosipados-shows-different-storage-usage-than-settings">iPulse for iOS/iPadOS shows different storage usage than Settings</a></td> </tr> <tr class="section-xscope kb-keyword-xscope kb-keyword-screen kb-keyword-sharing kb-keyword-tools kb-keyword-menubar kb-keyword-menu kb-keyword-bar kb-keyword-icon"> <td class="icon"><span class="icon folder"></span></td> <td class="link"><a href="/kb/xscope/why-is-xscope-sharing-my-screen">Why is xScope sharing my screen?</a></td> </tr> <tr class="section-general kb-keyword-crash kb-keyword-ips kb-keyword-report kb-keyword-debug kb-keyword-data kb-keyword-send"> <td class="icon"><span class="icon folder"></span></td> <td class="link"><a href="/kb/general/sending-us-an-ips-file-for-debugging-on-ios-or-ipados">Sending us an .ips file for debugging on iOS or iPadOS</a></td> </tr> <tr class="section-ipulse kb-keyword-ipulse kb-keyword-audio kb-keyword-alerts"> <td class="icon"><span class="icon folder"></span></td> <td class="link"><a href="/kb/ipulse/turning-off-ipulse-audio-alerts-on-iosipados">Turning off iPulse audio alerts on iOS/iPadOS</a></td> </tr> </table> </div> </div>  </div> <div id="footer"> <p class="copyleft">Powered by <a href="http://tenderapp.com">Tender™</a>.</p> </div> </div> </div> <script type="text/javascript"> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-3465274-5', 'auto'); ga('set', 'anonymizeIp', true); ga('send', 'pageview'); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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