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You can tab to this menu."></ul> </div>  </div> </div> <div class="iplfaq-wrapper iplfaq-home"> <div class="iplfaq-content iplfaq-homepage"> <div id="latest-news-block" class="iplayer-help-homepage-latest-news"> <h2 class="fakeh3">Latest News and Issues</h2> <ul> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/latest-news/android-jan2017-downloads" class="gelicon-bullet gelicon-alert">Why are downloads not completing on Android devices?</a></li> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/latest-news/ios-downloads" class="gelicon-bullet gelicon-info">Problems with downloading on iPhone/iPads </a></li> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/latest-news/connected-tvs-samsung-issue" class="gelicon-bullet gelicon-alert">BBC iPlayer not loading on Samsung Smart TVs</a></li> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/latest-news/sony-closure" class="gelicon-bullet gelicon-info">BBC iPlayer closed on some older Sony TVs</a></li> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/latest-news/account-signin" class="gelicon-bullet gelicon-info">Why must I sign in to a BBC account to use BBC iPlayer?</a></li> </ul> <div class="module-more-link"><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/latest-news">View all Latest News and Issues <span aria-hidden="true">(8)</span></a></div> </div> <div id="programme-availability-block" class="homepage-quadblock-1 iplayer-help-homepage-programme-availability"> <a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/programme-availability" class="fakeh3"><span>Programme Availability</span></a> <ul> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/programme-availability/programme-issues" class="gelicon-bullet gelicon-info">Programme issues and updates</a></li> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/programme-availability/programme-availability-info" class="gelicon-bullet gelicon-duration">General Information on Programme Availability</a></li>  </ul> </div> <div id="troubleshooting-block" class="homepage-quadblock-2 iplayer-help-homepage-troubleshooting"> <a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/troubleshooting" class="fakeh3"><span>Troubleshooting</span></a> <ul> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/troubleshooting/mobile-tablet" class="gelicon-bullet gelicon-mobile">Mobile & Tablet</a></li> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/troubleshooting/web" class="gelicon-bullet gelicon-desktop">Computer</a></li> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/troubleshooting/tv-games-consoles" class="gelicon-bullet gelicon-game">Connected TV & Games Consoles</a></li>  </ul> </div> <div id="how-to-guides-block" class="homepage-quadblock-3 iplayer-help-homepage-how-to-guides"> <a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/how-to-guides" class="fakeh3"><span>How-to Guides</span></a> <ul> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/how-to-guides/sign-in" class="gelicon-bullet gelicon-info">Signing in & BBC account</a></li> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/how-to-guides/getting-started" class="gelicon-bullet gelicon-iplayer">Getting Started & Using iPlayer</a></li> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/how-to-guides/accessibility" class="gelicon-bullet gelicon-ad">Accessibility, Subtitles, AD & Signed</a></li>  <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/how-to-guides" class="gelicon-bullet gelicon-next">View all topics in How-to Guides</a></li> </ul> </div> <div id="downloads-block" class="homepage-quadblock-4 iplayer-help-homepage-downloads"> <a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/downloads" class="fakeh3"><span>Downloads</span></a> <ul> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/downloads/web" class="gelicon-bullet gelicon-download">Computer</a></li> <li><a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/downloads/mobile-tablet" class="gelicon-bullet gelicon-download">Mobile & Tablet</a></li>  </ul> </div> <div id="foot-issues" class="iplayer-help-homepage-programme-issues"> <div class="block-text"> <h3>Programme issues and updates</h3> <p>Here you'll find updates on issues we're working on, as well as programme info for iPlayer.</p> </div> <div class="block-programme of-type-0"> <div style="display: none;" id="aria-description-block-programme-0"> fixed BBC Two Steve Backshall鈥檚 Extreme Mountain Challenge <p>Steve Backshall’s Extreme Mountain Challenge episode two is now playing.</p> </div> <a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/programme-availability/programme-issues/steve-backshall" aria-labelledby="aria-description-block-programme-0"> <span class="imgwrap"><img src="https://web.archive.org/web/20170822122959im_/https://ichef.bbci.co.uk/images/ic/480x270/p03knj03.jpg" alt=""/></span> <div aria-hidden="true" class="issuewrapper"> <span class="issue-type">fixed</span><span class="channel">BBC Two</span> </div><span aria-hidden="true" class="textlink">Steve Backshall鈥檚 Extreme Mountain Challenge </span></a><span aria-hidden="true"><p>Steve Backshall’s Extreme Mountain Challenge episode two is now playing.</p></span></div> <div class="block-programme of-type-1"> <div style="display: none;" id="aria-description-block-programme-1"> fixed BBC Two Thailand: Earth's Tropical Paradise <p>Thailand: Earth's Tropical Paradise episode two is now playing.</p> </div> <a href="/web/20170822122959/https://www.bbc.co.uk/iplayer/help/programme-availability/programme-issues/thailand" aria-labelledby="aria-description-block-programme-1"> <span class="imgwrap"><img src="https://web.archive.org/web/20170822122959im_/https://ichef.bbci.co.uk/images/ic/640x360/p04myclv.jpg" alt=""/></span> <div aria-hidden="true" class="issuewrapper"> <span class="issue-type">fixed</span><span class="channel">BBC Two</span> </div><span aria-hidden="true" class="textlink">Thailand: Earth's Tropical Paradise</span></a><span aria-hidden="true"><p>Thailand: Earth's Tropical Paradise episode two is now playing.</p></span></div> <div class="bgpad" style="background-image: url( https://web.archive.org/web/20170822122959im_/https://ichef.bbci.co.uk/images/ic/480x270/p03knj03.jpg );"></div> </div> </div> </div>   <div class="iplfaq-footer iplayer-help-footer"> <div class="iplfaq-wrapper"> <a href="https://web.archive.org/web/20170822122959/https://www.bbc.co.uk/usingthebbc" data-intlog="/iplayer/help/action/logStatistics?action1=%27client%27%3d%27iplayer%27%0a%27group%27%3d%27CR0661_iplayer_tv%27%0a%27statistic%27%3d%27entry-view%27%0a%27entry%27%3d%271000008053%27">BBC 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