CINXE.COM

<!DOCTYPE html><html><head><meta name="viewport" content="width=device-width"/><meta charSet="utf-8"/><title>Reporting Overview | Text Platform Docs & API Reference</title><link rel="canonical" href="https://platform.text.com/docs/data-reporting"/><link rel="preconnect" href="https://LATDYRDX9J-dsn.algolia.net" crossorigin="true"/><meta name="description" content="The LiveChat Platform allows you to extract data from Reports. Based on that, you can create custom reports and perform in-depth analyses."/><meta property="og:title" content="Reporting Overview"/><meta property="og:description" content="The LiveChat Platform allows you to extract data from Reports. Based on that, you can create custom reports and perform in-depth analyses."/><meta property="og:type" content="website"/><meta property="og:image" content="https://platform.text.com/docs/images/text-docs-og.png"/><link rel="icon" href="/docs/images/favicon.ico"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:creator" content="@textplatform"/><meta name="twitter:title" content="Reporting Overview"/><meta name="twitter:description" content="The LiveChat Platform allows you to extract data from Reports. Based on that, you can create custom reports and perform in-depth analyses."/><meta name="twitter:image" content="https://platform.text.com/docs/images/livechat-docs-og.png"/><script type="text/javascript"> window.__lc = window.__lc || {}; window.__lc.license = 1520; ;(function(n,t,c){function i(n){return e._h?e._h.apply(null,n):e._q.push(n)}var e={_q:[],_h:null,_v:"2.0",on:function(){i(["on",c.call(arguments)])},once:function(){i(["once",c.call(arguments)])},off:function(){i(["off",c.call(arguments)])},get:function(){if(!e._h)throw new Error("[LiveChatWidget] You can't use getters before load.");return i(["get",c.call(arguments)])},call:function(){i(["call",c.call(arguments)])},init:function(){var n=t.createElement("script");n.async=!0,n.type="text/javascript",n.src="https://cdn.livechatinc.com/staging/tracking.js",t.head.appendChild(n)}};!n.__lc.asyncInit&&e.init(),n.LiveChatWidget=n.LiveChatWidget||e}(window,document,[].slice)) </script><meta name="next-head-count" content="17"/><link rel="preload" href="/docs/_next/static/css/5c94b719b441ef6e576e.css" as="style"/><link rel="stylesheet" href="/docs/_next/static/css/5c94b719b441ef6e576e.css" data-n-g=""/><noscript data-n-css=""></noscript><link rel="preload" href="/docs/_next/static/chunks/webpack-af19fbe32e13fc779465.js" as="script"/><link rel="preload" href="/docs/_next/static/chunks/framework.57a22ac5870571c2eff5.js" as="script"/><link rel="preload" href="/docs/_next/static/chunks/commons.0889bf71124535c6c4cd.js" as="script"/><link rel="preload" href="/docs/_next/static/chunks/main-7bb61c4f8d40f1e634e9.js" as="script"/><link rel="preload" href="/docs/_next/static/chunks/pages/_app-cdbe91fdfdbd305577ef.js" as="script"/><link rel="preload" href="/docs/_next/static/chunks/f66b9295.f9eceaafe4216b86326e.js" as="script"/><link rel="preload" href="/docs/_next/static/chunks/b31dc3a52fd33fe1943f491eae223576a0413e10.ac30430b2138b8fefed8.js" as="script"/><link rel="preload" href="/docs/_next/static/chunks/067aff065064306958fa97cea949633bebf95d70.dede6f8249fbb82aff52.js" as="script"/><link rel="preload" href="/docs/_next/static/chunks/pages/data-reporting-5387d2efa2a0c3d72483.js" as="script"/> <script>!function(e){var n="https://s.go-mpulse.net/boomerang/";if("False"=="True")e.BOOMR_config=e.BOOMR_config||{},e.BOOMR_config.PageParams=e.BOOMR_config.PageParams||{},e.BOOMR_config.PageParams.pci=!0,n="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="SWHJY-Y2PHV-NVPM2-PDH42-VMPQS",function(){function e(){if(!o){var e=document.createElement("script");e.id="boomr-scr-as",e.src=window.BOOMR.url,e.async=!0,i.parentNode.appendChild(e),o=!0}}function t(e){o=!0;var n,t,a,r,d=document,O=window;if(window.BOOMR.snippetMethod=e?"if":"i",t=function(e,n){var t=d.createElement("script");t.id=n||"boomr-if-as",t.src=window.BOOMR.url,BOOMR_lstart=(new Date).getTime(),e=e||d.body,e.appendChild(t)},!window.addEventListener&&window.attachEvent&&navigator.userAgent.match(/MSIE [67]\./))return window.BOOMR.snippetMethod="s",void t(i.parentNode,"boomr-async");a=document.createElement("IFRAME"),a.src="about:blank",a.title="",a.role="presentation",a.loading="eager",r=(a.frameElement||a).style,r.width=0,r.height=0,r.border=0,r.display="none",i.parentNode.appendChild(a);try{O=a.contentWindow,d=O.document.open()}catch(_){n=document.domain,a.src="javascript:var d=document.open();d.domain='"+n+"';void(0);",O=a.contentWindow,d=O.document.open()}if(n)d._boomrl=function(){this.domain=n,t()},d.write("<bo"+"dy onload='document._boomrl();'>");else if(O._boomrl=function(){t()},O.addEventListener)O.addEventListener("load",O._boomrl,!1);else if(O.attachEvent)O.attachEvent("onload",O._boomrl);d.close()}function a(e){window.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!window.BOOMR||!window.BOOMR.version&&!window.BOOMR.snippetExecuted){window.BOOMR=window.BOOMR||{},window.BOOMR.snippetStart=(new Date).getTime(),window.BOOMR.snippetExecuted=!0,window.BOOMR.snippetVersion=12,window.BOOMR.url=n+"SWHJY-Y2PHV-NVPM2-PDH42-VMPQS";var i=document.currentScript||document.getElementsByTagName("script")[0],o=!1,r=document.createElement("link");if(r.relList&&"function"==typeof r.relList.supports&&r.relList.supports("preload")&&"as"in r)window.BOOMR.snippetMethod="p",r.href=window.BOOMR.url,r.rel="preload",r.as="script",r.addEventListener("load",e),r.addEventListener("error",function(){t(!0)}),setTimeout(function(){if(!o)t(!0)},3e3),BOOMR_lstart=(new Date).getTime(),i.parentNode.appendChild(r);else t(!1);if(window.addEventListener)window.addEventListener("load",a,!1);else if(window.attachEvent)window.attachEvent("onload",a)}}(),"".length>0)if(e&&"performance"in e&&e.performance&&"function"==typeof e.performance.setResourceTimingBufferSize)e.performance.setResourceTimingBufferSize();!function(){if(BOOMR=e.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var n=""=="true"?1:0,t="",a="bdpnbetikgfbsz2bz26q-f-752a16fe3-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,o={"ak.v":"39","ak.cp":"1461330","ak.ai":parseInt("908031",10),"ak.ol":"0","ak.cr":1,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"2a194215","ak.r":34600,"ak.a2":n,"ak.m":"b","ak.n":"essl","ak.bpcip":"8.222.208.0","ak.cport":57152,"ak.gh":"104.81.138.14","ak.quicv":"","ak.tlsv":"tls1.2","ak.0rtt":"","ak.0rtt.ed":"","ak.csrc":"-","ak.acc":"reno","ak.t":"1732366013","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==T0jWfc6yJ1ZGJ8C8Z/IqaK7l06Q+uq3KcF6GItLkhE0gde8TSbaye4SHkT4nbS2UiEJVaV7/BDd38DteAQIE6J3tD/RMEgtlQPa5SynJdBALgK7SvH/rkwdWI7L6AMNmxyU9h4QpNcJCDenWvIC+DuRJ8EDrA4sRbTYKncpXHg473ODGWwGuJHX0ENq1/hpZEeHFPhnJCt6SrOUiGBvpHasL7VGM2J6S2gpnBqMKMYJwfesicyBF2qqxTFhK1Nx+29EMOwEiPd5+ZpwBOZicaZ6RGV339bIcun+TOhZTL7OvLbq7tAo+EzwswoEanwlyAKsyyHxqy9X00VsWCSbNfrqcJxRsU1S1aB67WqALGFPGmb1ej0cIqI1vGaraEtdT5yY6fztwwwYz4nX6IZUHkgeWchbnzt9IcKDr/uzzG5w=","ak.pv":"55","ak.dpoabenc":"","ak.tf":i};if(""!==t)o["ak.ruds"]=t;var r={i:!1,av:function(n){var t="http.initiator";if(n&&(!n[t]||"spa_hard"===n[t]))o["ak.feo"]=void 0!==e.aFeoApplied?1:0,BOOMR.addVar(o)},rv:function(){var e=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(e)}};BOOMR.plugins.AK={akVars:o,akDNSPreFetchDomain:a,init:function(){if(!r.i){var e=BOOMR.subscribe;e("before_beacon",r.av,null,null),e("onbeacon",r.rv,null,null),r.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head><body><div id="__next"><style data-emotion-css="cvn8wj">.css-cvn8wj{font-family:Colfax,colfax-web,Proxima Nova,Open Sans,Gill Sans MT, Gill Sans,Corbel,Arial,sans-serif;background-color:#4a4a55;height:60px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;position:fixed;top:0;width:100%;z-index:99;}@media (min-width:768px){.css-cvn8wj{height:60px;}}</style><div class="css-cvn8wj"><style data-emotion-css="y9662z">.css-y9662z{background:#4a4a55;width:100%;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;}</style><div class="css-y9662z"><style data-emotion-css="qqcdow">.css-qqcdow{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;font-size:15px;margin:0 20px;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:60px;}.css-qqcdow > a > svg{margin:0;display:block;height:24px;}</style><nav class="css-qqcdow"><style data-emotion-css="c2yzgf">.css-c2yzgf{color:white;-webkit-text-decoration:none;text-decoration:none;font-weight:500;white-space:nowrap;margin-left:8px;}.css-c2yzgf:hover{-webkit-text-decoration:none;text-decoration:none;color:white;}</style><a href="https://text.com/" class="css-c2yzgf"><style data-emotion-css="ofqsza">.css-ofqsza{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;justify-items:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:0.8em;height:40px;}.css-ofqsza .logo{margin:0;font-size:2em;font-weight:500;-webkit-letter-spacing:-0.01em;-moz-letter-spacing:-0.01em;-ms-letter-spacing:-0.01em;letter-spacing:-0.01em;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;}.css-ofqsza .adjacent{margin:0;font-size:1.8em;font-weight:500;line-height:34px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-letter-spacing:-0.5px;-moz-letter-spacing:-0.5px;-ms-letter-spacing:-0.5px;letter-spacing:-0.5px;}.css-ofqsza .carrier{font-weight:500;-webkit-animation-name:blink;animation-name:blink;-webkit-animation-duration:0.9s;animation-duration:0.9s;-webkit-animation-iteration-count:infinite;animation-iteration-count:infinite;}</style><header class="css-ofqsza"><span class="logo">text<span class="carrier">|</span></span></header></a><a href="/docs" class="css-c2yzgf">Platform Docs</a></nav><style data-emotion-css="16b59id">.css-16b59id{margin:0;padding:0;max-width:calc(100% - 60px);width:calc(100% - 60px);overflow-x:auto;overflow-y:hidden;display:none;margin-right:10px;margin-left:40px;}@media (min-width:1024px){.css-16b59id{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;gap:32px;}}</style><div class="css-16b59id"><style data-emotion-css="11hjr56">.css-11hjr56{font-family:Colfax,colfax-web,Proxima Nova,Open Sans,Gill Sans MT, Gill Sans,Corbel,Arial,sans-serif;position:relative;display:inline-block;height:100%;color:#ffffff;font-weight:400;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;}.css-11hjr56:hover{cursor:default;}</style><div class="css-11hjr56">Platform<svg width="24" height="24" fill="#FFFFFF" class="rmi rmi-chevron-down undefined" viewBox="0 0 24 24"><path d="M7.41 8.58 12 13.17l4.59-4.59L18 10l-6 6-6-6 1.41-1.42z"></path></svg></div><div class="css-11hjr56">APIs & SDKs<svg width="24" height="24" fill="#FFFFFF" class="rmi rmi-chevron-down undefined" viewBox="0 0 24 24"><path d="M7.41 8.58 12 13.17l4.59-4.59L18 10l-6 6-6-6 1.41-1.42z"></path></svg></div><div class="css-11hjr56">Resources<svg width="24" height="24" fill="#FFFFFF" class="rmi rmi-chevron-down undefined" viewBox="0 0 24 24"><path d="M7.41 8.58 12 13.17l4.59-4.59L18 10l-6 6-6-6 1.41-1.42z"></path></svg></div></div><style data-emotion-css="1hppjzv">.css-1hppjzv{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;}</style><div class="css-1hppjzv"><style data-emotion-css="7wgbw1">.css-7wgbw1{display:none;}@media (min-width:1024px){.css-7wgbw1{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:192px;margin-right:16px;}}</style><div class="DocSearch-Button-Desktop css-7wgbw1"><button type="button" class="DocSearch DocSearch-Button" aria-label="Search"><span class="DocSearch-Button-Container"><svg width="20" height="20" class="DocSearch-Search-Icon" viewBox="0 0 20 20"><path d="M14.386 14.386l4.0877 4.0877-4.0877-4.0877c-2.9418 2.9419-7.7115 2.9419-10.6533 0-2.9419-2.9418-2.9419-7.7115 0-10.6533 2.9418-2.9419 7.7115-2.9419 10.6533 0 2.9419 2.9418 2.9419 7.7115 0 10.6533z" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"></path></svg><span class="DocSearch-Button-Placeholder">Search</span></span><span class="DocSearch-Button-Keys"></span></button></div><style data-emotion-css="1i8rrts">.css-1i8rrts{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:100%;}@media (min-width:1024px){.css-1i8rrts{display:none;}}</style><div class="DocSearch-Button-Mobile css-1i8rrts"><button type="button" class="DocSearch DocSearch-Button" aria-label="Search"><span class="DocSearch-Button-Container"><svg width="20" height="20" class="DocSearch-Search-Icon" viewBox="0 0 20 20"><path d="M14.386 14.386l4.0877 4.0877-4.0877-4.0877c-2.9418 2.9419-7.7115 2.9419-10.6533 0-2.9419-2.9418-2.9419-7.7115 0-10.6533 2.9418-2.9419 7.7115-2.9419 10.6533 0 2.9419 2.9418 2.9419 7.7115 0 10.6533z" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"></path></svg><span class="DocSearch-Button-Placeholder">Search</span></span><span class="DocSearch-Button-Keys"></span></button></div><p>...</p><style data-emotion-css="pskeb7">@media (min-width:1024px){.css-pskeb7{display:none;}}</style><style data-emotion-css="19rp0xe">.css-19rp0xe{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;margin-right:16px;cursor:pointer;}@media (min-width:1024px){.css-19rp0xe{display:none;}}@media (min-width:1024px){.css-19rp0xe{display:none;}}</style><svg width="32px" height="28px" fill="#ffffff" class="rmi rmi-menu css-19rp0xe" viewBox="0 0 24 24"><path d="M3 6h18v2H3V6m0 5h18v2H3v-2m0 5h18v2H3v-2z"></path></svg></div></div></div><style data-emotion-css="ov1ktg">.css-ov1ktg{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;}</style><div class="css-ov1ktg"><style data-emotion-css="hpx2k5">.css-hpx2k5{border-right:1px solid #e2e2e4;height:50px;position:fixed;-webkit-transition:height 300ms;transition:height 300ms;display:block;bottom:0%;width:100%;opacity:1;z-index:10;box-shadow:0px 0px 8px rgba(0,0,0,0.25);background-color:white;}@media (min-width:768px){.css-hpx2k5{box-shadow:none;height:100vh;max-height:100vh;position:-webkit-sticky;position:sticky;top:60px;-webkit-transition:all 0s;transition:all 0s;width:260px;}}</style><aside class="css-hpx2k5"><style data-emotion-css="y8dejn">.css-y8dejn{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;background-color:white;padding:10px 14px;cursor:pointer;}@media (min-width:768px){.css-y8dejn{display:none;}}</style><div class="css-y8dejn"><svg style="transform:rotate(270deg);transition:transform 300ms" xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24"><path d="M10 6L8.59 7.41 13.17 12l-4.58 4.59L10 18l6-6z" fill="currentColor"></path><path d="M0 0h24v24H0z" fill="none"></path></svg>Reporting Overview</div><style data-emotion-css="v8mm6">.css-v8mm6{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;}@media (min-width:768px){.css-v8mm6{display:none;}}</style><div class="css-v8mm6"><style data-emotion-css="1pjh3pd">.css-1pjh3pd{width:100%;color:#62626D;}.css-1pjh3pd:hover{cursor:pointer;-webkit-text-decoration:none;text-decoration:none;background-color:#f6f6f7;}</style><a class="css-1pjh3pd"><style data-emotion-css="1yw2pv4">.css-1yw2pv4{padding:4px 14px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;font-size:16px;}</style><div class="css-1yw2pv4"><style data-emotion-css="5c7uuc">.css-5c7uuc{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:start;-webkit-justify-content:start;-ms-flex-pack:start;justify-content:start;}</style><div class="css-5c7uuc"><svg width="24" height="20px" fill="#62626D" class="rmi rmi-home undefined" viewBox="0 0 24 24"><path d="M10 20v-6h4v6h5v-8h3L12 3 2 12h3v8h5z"></path></svg></div>Home</div></a></div><style data-emotion-css="1ln71vl">.css-1ln71vl{overflow:scroll;height:calc(100% - 90px);}@media (min-width:768px){.css-1ln71vl{height:calc(100% - 60px);position:fixed;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;height:100%;max-height:100vh;position:-webkit-sticky;position:-webkit-sticky;position:sticky;top:0;margin-top:8px;}}</style><div class="css-1ln71vl"><style data-emotion-css="1gg9bms">.css-1gg9bms{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;margin-right:10px;font-weight:600;font-size:16px;border-radius:0px 8px 8px 0px;}.css-1gg9bms:hover{background-color:#f6f6f7;}</style><div class="css-1gg9bms"><style data-emotion-css="17iyluq">.css-17iyluq{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#4284F5;width:100%;}.css-17iyluq:hover{color:#4284F5;cursor:pointer;-webkit-text-decoration:none;text-decoration:none;}</style><a class="css-17iyluq"><style data-emotion-css="2hhlpj">.css-2hhlpj{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:6px 16px 6px 20px;margin-right:10px;font-weight:500;font-size:16px;border-radius:0px 8px 8px 0px;width:100%;}.css-2hhlpj:hover{background-color:#f6f6f7;}</style><div class="css-2hhlpj"><style data-emotion-css="oe3dsw">.css-oe3dsw{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin-right:8px;}</style><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Reporting Overview</div></a></div><style data-emotion-css="1psvkz3">.css-1psvkz3{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;margin-right:10px;font-weight:500;font-size:16px;border-radius:0px 8px 8px 0px;}.css-1psvkz3:hover{background-color:#f6f6f7;}</style><div class="css-1psvkz3"><style data-emotion-css="19nl305">.css-19nl305{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#62626D;width:100%;}.css-19nl305:hover{color:#4284F5;cursor:pointer;-webkit-text-decoration:none;text-decoration:none;}</style><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Reports API</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Changelog</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>App monitoring</div></a></div></div></aside><style data-emotion-css="1g06r20">.css-1g06r20{padding-bottom:30vh;position:relative;width:100%;}@media (min-width:768px){.css-1g06r20{width:calc(100% - 258px);max-width:900px;}}</style><div class="css-1g06r20"><style data-emotion-css="c8i9h7">.css-c8i9h7{margin-top:120px;padding:0px 30px;}@media (min-width:768px){.css-c8i9h7{padding:0px 60px;}}.css-c8i9h7.redoc{margin-top:60px;display:block;}</style><article class=" css-c8i9h7"><style data-emotion-css="1lyzzun">.css-1lyzzun{margin:3em 0 1em;padding:2em 0 1em;}</style><div class="css-1lyzzun"><style data-emotion-css="12qxxrf">.css-12qxxrf{margin:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;font-weight:500;text-rendering:optimizeLegibility;font-size:2.25rem;line-height:1.1;-webkit-letter-spacing:-0.02em;-moz-letter-spacing:-0.02em;-ms-letter-spacing:-0.02em;letter-spacing:-0.02em;}@media (min-width:768px){.css-12qxxrf{-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;}}</style><h2 id="reporting-overview" class="css-12qxxrf"><span>Reporting Overview</span><style data-emotion-css="1g0dr3m">.css-1g0dr3m{margin-top:8px;}.css-1g0dr3m > label{margin:0 0 5px 0;}.css-1g0dr3m label + div{-webkit-box-pack:end;-webkit-justify-content:flex-end;-ms-flex-pack:end;justify-content:flex-end;}</style></h2></div><style data-emotion-css="1679d3t">.css-1679d3t{border-bottom:1px solid #e0e4e9;padding-bottom:0.5em;}</style><h2 class="heading css-1679d3t"><style data-emotion-css="180507a">.css-180507a{color:inherit;-webkit-text-decoration:none;text-decoration:none;position:relative;}.css-180507a:hover{color:inherit;-webkit-text-decoration:none;text-decoration:none;}.css-180507a:hover:before{content:"#";position:absolute;font-weight:300;left:-1em;top:1px;opacity:0.3;}.css-180507a:focus-visible{outline-width:0px;}</style><a id="introduction" href="#introduction" class="reference css-180507a"><a href="/docs/data-reporting#introduction"><span class="icon icon-link"></span></a>Introduction</a></h2><p>The Text Platform lets you extract data from all the <a href="https://www.livechat.com/help/reporting-options-available-in-livechat/">Reports</a> available in LiveChat. You can use this data to create your own reports, build custom dashboards, or set up custom email reporting.</p><h3 class="heading"><a id="use-cases" href="#use-cases" class="reference css-180507a"><a href="/docs/data-reporting#use-cases"><span class="icon icon-link"></span></a>Use cases</a></h3><p>There are a number of ways to leverage the Reports API:</p><ul><li>export data to Excel or 3rd-party analytics and BI tools</li><li>create dashboards for teams (<a href="https://dashboard.livechatinc.com/">like this one</a>)</li><li>set up alerting and notifications for specific metrics</li><li>schedule custom email reporting</li></ul><h3 class="heading"><a id="browse-apis" href="#browse-apis" class="reference css-180507a"><a href="/docs/data-reporting#browse-apis"><span class="icon icon-link"></span></a>Browse APIs</a></h3><style data-emotion-css="9mlxei">.css-9mlxei{font-weight:600;cursor:pointer;}.css-9mlxei:after{content:"";width:16px;height:16px;display:inline-block;vertical-align:middle;margin-bottom:1px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24'%3E%3Cpath d='M10 6L8.59 7.41 13.17 12l-4.58 4.59L10 18l6-6z' fill='%232200ff'/%3E%3Cpath d='M0 0h24v24H0z' fill='none'/%3E%3C/svg%3E");}</style><a class="css-9mlxei">Reports API Reference v3</a><p>The Reports API v3 introduces new Chat and Tag reports.</p><a class="css-9mlxei">Reports API Reference v2</a><p>Extract data on chats, greetings, tickets, and other LiveChat key functionalities.</p><a class="css-9mlxei">Monitoring API</a><p>Log errors and monitor the performance of your application.</p><h3 class="heading"><a id="api-versioning" href="#api-versioning" class="reference css-180507a"><a href="/docs/data-reporting#api-versioning"><span class="icon icon-link"></span></a>API versioning</a></h3><p>The Reports API goes through several stages in its lifecycle.</p><style data-emotion-css="q76ucn">.css-q76ucn{width:100%;overflow-x:auto;}</style><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>dev preview</strong></td><td>It gives a preview of the features that are currently in development. <strong>It's subject to change and comes with limited access</strong>. Contact us at <a href="mailto:developers@text.com">developers@text.com</a> or <a href="/docs/data-reporting#open-chat">ask on the chat</a> to get access. Lasts for ~6-7 months.</td></tr><tr><td><strong>stable</strong></td><td>It has a closed feature set and is publicly available. It receives all bug fixes. Lasts for ~6-7 months.</td></tr><tr><td><strong>legacy</strong></td><td>We're gradually dropping support for this version. It receives only critical and security bug fixes. Lasts for ~1-1.5 year. Responses contain the <code>Legacy</code> header that specifies when this stage ends (in the <code>YYYY-MM-DD</code> format).</td></tr><tr><td><strong>deprecated</strong></td><td>It receives only critical and security bug fixes. Lasts for 6 months before it's decommissioned. Responses contain the <code>Deprecation</code> header that specifies when this stage ends (in the <code>YYYY-MM-DD</code> format).</td></tr></tbody></table></div><style data-emotion-css="v3memn">.css-v3memn{display:block;max-width:100%;overflow:hidden;position:relative;box-sizing:border-box;margin-top:0;margin-left:0;margin-right:0;margin-bottom:10px;}</style><div class="css-v3memn"><style data-emotion-css="1iwrs7v">.css-1iwrs7v{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(149 / 800 * 100%);}</style><div class="css-1iwrs7v"><style data-emotion-css="5r33xa">.css-5r33xa{position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;}</style><img alt="Reporting API lifecycle" src="/docs/images/messaging/livechat-api-versioning.png" decoding="async" class="css-5r33xa"/></div></div><h4 class="heading"><a id="current-versioning" href="#current-versioning" class="reference css-180507a"><a href="/docs/data-reporting#current-versioning"><span class="icon icon-link"></span></a>Current versioning</a></h4><p>Refer to this chart to learn the details about our current APIs lifecycle. One block on the chart represents a quarter of a year.</p><div class="css-v3memn"><style data-emotion-css="nnxff3">.css-nnxff3{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(197 / 640 * 100%);}</style><div class="css-nnxff3"><img alt="Current API lifecycle" src="/docs/images/messaging/livechat-api-lifecycle-current.png" decoding="async" class="css-5r33xa"/></div></div><style data-emotion-css="1fsewzh">.css-1fsewzh{margin-top:50px;}.css-1fsewzh > label{margin:0 0 5px 0;}.css-1fsewzh label + div{-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;}</style></article></div><p>...</p></div><style data-emotion-css="1mpu5jj">.css-1mpu5jj{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:space-evenly;-webkit-justify-content:space-evenly;-ms-flex-pack:space-evenly;justify-content:space-evenly;-webkit-align-items:start;-webkit-box-align:start;-ms-flex-align:start;align-items:start;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;background-color:#f6f6f7;color:#424d57;min-height:248px;margin-bottom:45px;}@media (min-width:768px){.css-1mpu5jj{margin-bottom:0px;}}</style><div class="css-1mpu5jj"><style data-emotion-css="dtzkur">.css-dtzkur{width:100%;padding:20px;}@media (min-width:768px){.css-dtzkur{margin-top:75px;padding:0;width:160px;}}</style><div class="css-dtzkur"><style data-emotion-css="r8rj3w">.css-r8rj3w{font-weight:600;font-size:16px;line-height:24px;color:#424d57;}</style><div class="css-r8rj3w">Join the community</div><style data-emotion-css="1ws0nkq">.css-1ws0nkq{font-weight:400;font-size:12px;line-height:20px;color:#424d57;}</style><div class="css-1ws0nkq">Get in direct contact with us through Discord.</div><style data-emotion-css="652pjx">.css-652pjx:hover{-webkit-text-decoration:none;text-decoration:none;}</style><a href="https://discord.gg/MGFyhbdFxt" target="_blank" rel="noopener noreferrer" class="css-652pjx"><style data-emotion-css="y77wuh">.css-y77wuh{margin-top:5px;}</style><button class="lc-btn lc-btn--secondary lc-btn--compact css-y77wuh" type="button"><i class="lc-btn__icon lc-btn__icon-left"><svg width="20" height="16" viewBox="0 0 20 16" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_613_10386)"><path d="M16.9308 1.63294C15.6561 1.04804 14.2892 0.617109 12.8599 0.370298C12.8339 0.365535 12.8079 0.377439 12.7945 0.401247C12.6187 0.713926 12.4239 1.12184 12.2876 1.44246C10.7503 1.21232 9.22099 1.21232 7.71527 1.44246C7.57887 1.11471 7.37707 0.713926 7.20048 0.401247C7.18707 0.378233 7.16107 0.366329 7.13504 0.370298C5.70659 0.616321 4.33963 1.04725 3.06411 1.63294C3.05307 1.6377 3.04361 1.64564 3.03732 1.65595C0.444493 5.52959 -0.265792 9.30801 0.0826501 13.0396C0.0842267 13.0578 0.0944749 13.0753 0.108665 13.0864C1.81934 14.3427 3.47642 15.1054 5.10273 15.6109C5.12876 15.6188 5.15634 15.6093 5.1729 15.5879C5.55761 15.0625 5.90054 14.5086 6.19456 13.926C6.21192 13.8919 6.19535 13.8514 6.15989 13.838C5.61594 13.6316 5.098 13.38 4.59977 13.0943C4.56037 13.0713 4.55721 13.015 4.59347 12.988C4.69831 12.9094 4.80318 12.8277 4.9033 12.7451C4.92141 12.7301 4.94665 12.7269 4.96794 12.7364C8.24107 14.2308 11.7846 14.2308 15.0191 12.7364C15.0404 12.7261 15.0657 12.7293 15.0846 12.7443C15.1847 12.8269 15.2895 12.9094 15.3952 12.988C15.4314 13.015 15.4291 13.0713 15.3897 13.0943C14.8914 13.3856 14.3735 13.6316 13.8288 13.8372C13.7933 13.8507 13.7775 13.8919 13.7949 13.926C14.0952 14.5078 14.4381 15.0617 14.8157 15.5871C14.8315 15.6093 14.8599 15.6188 14.8859 15.6109C16.5201 15.1054 18.1772 14.3427 19.8879 13.0864C19.9028 13.0753 19.9123 13.0586 19.9139 13.0404C20.3309 8.72626 19.2154 4.97883 16.9568 1.65674C16.9513 1.64564 16.9419 1.6377 16.9308 1.63294ZM6.68335 10.7674C5.69792 10.7674 4.88594 9.86274 4.88594 8.75167C4.88594 7.6406 5.68217 6.7359 6.68335 6.7359C7.69239 6.7359 8.49651 7.64855 8.48073 8.75167C8.48073 9.86274 7.68451 10.7674 6.68335 10.7674ZM13.329 10.7674C12.3435 10.7674 11.5316 9.86274 11.5316 8.75167C11.5316 7.6406 12.3278 6.7359 13.329 6.7359C14.338 6.7359 15.1421 7.64855 15.1264 8.75167C15.1264 9.86274 14.338 10.7674 13.329 10.7674Z" fill="#424D57"></path></g><defs><clipPath id="clip0_613_10386"><rect width="20" height="15.493" fill="white" transform="translate(0 0.25354)"></rect></clipPath></defs></svg></i><div>Discord</div></button></a></div><div class="css-dtzkur"><div class="css-r8rj3w">Follow us</div><div class="css-1ws0nkq">Follow our insightful tweets and interact with our content.</div><a href="https://twitter.com/TextPlatform" target="_blank" rel="noopener noreferrer" class="css-652pjx"><button class="lc-btn lc-btn--secondary lc-btn--compact css-y77wuh" type="button"><i class="lc-btn__icon lc-btn__icon-left"><svg width="24" height="24" class="rmi rmi-twitter undefined" viewBox="0 0 24 24"><path d="M22.46 6c-.77.35-1.6.58-2.46.69.88-.53 1.56-1.37 1.88-2.38-.83.5-1.75.85-2.72 1.05C18.37 4.5 17.26 4 16 4c-2.35 0-4.27 1.92-4.27 4.29 0 .34.04.67.11.98C8.28 9.09 5.11 7.38 3 4.79c-.37.63-.58 1.37-.58 2.15 0 1.49.75 2.81 1.91 3.56-.71 0-1.37-.2-1.95-.5v.03c0 2.08 1.48 3.82 3.44 4.21a4.22 4.22 0 0 1-1.93.07 4.28 4.28 0 0 0 4 2.98 8.521 8.521 0 0 1-5.33 1.84c-.34 0-.68-.02-1.02-.06C3.44 20.29 5.7 21 8.12 21 16 21 20.33 14.46 20.33 8.79c0-.19 0-.37-.01-.56.84-.6 1.56-1.36 2.14-2.23z"></path></svg></i><div>Twitter</div></button></a></div><div class="css-dtzkur"><div class="css-r8rj3w">Contribute</div><div class="css-1ws0nkq">See something that's wrong or unclear? Submit a pull request.</div><a href="https://github.com/livechat/livechat-public-docs" target="_blank" rel="noopener noreferrer" class="css-652pjx"><button class="lc-btn lc-btn--secondary lc-btn--compact css-y77wuh" type="button"><i class="lc-btn__icon lc-btn__icon-left"><svg width="24" height="24" class="rmi rmi-github undefined" viewBox="0 0 24 24"><path d="M12 2A10 10 0 0 0 2 12c0 4.42 2.87 8.17 6.84 9.5.5.08.66-.23.66-.5v-1.69c-2.77.6-3.36-1.34-3.36-1.34-.46-1.16-1.11-1.47-1.11-1.47-.91-.62.07-.6.07-.6 1 .07 1.53 1.03 1.53 1.03.87 1.52 2.34 1.07 2.91.83.09-.65.35-1.09.63-1.34-2.22-.25-4.55-1.11-4.55-4.92 0-1.11.38-2 1.03-2.71-.1-.25-.45-1.29.1-2.64 0 0 .84-.27 2.75 1.02.79-.22 1.65-.33 2.5-.33.85 0 1.71.11 2.5.33 1.91-1.29 2.75-1.02 2.75-1.02.55 1.35.2 2.39.1 2.64.65.71 1.03 1.6 1.03 2.71 0 3.82-2.34 4.66-4.57 4.91.36.31.69.92.69 1.85V21c0 .27.16.59.67.5C19.14 20.16 22 16.42 22 12A10 10 0 0 0 12 2z"></path></svg></i><div>GitHub</div></button></a></div><div class="css-dtzkur"><div class="css-r8rj3w">Contact us</div><div class="css-1ws0nkq">Want to share feedback? Reach us at: <a href="mailto:developers@text.com">developers@text.com</a></div></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{}},"page":"/data-reporting","query":{},"buildId":"mT926s0W5VyhfFaApGsyO","assetPrefix":"/docs","runtimeConfig":{},"nextExport":true,"autoExport":true,"isFallback":false}</script><script nomodule="" src="/docs/_next/static/chunks/polyfills-c2dc1d9251306528e50c.js"></script><script src="/docs/_next/static/chunks/webpack-af19fbe32e13fc779465.js" async=""></script><script src="/docs/_next/static/chunks/framework.57a22ac5870571c2eff5.js" async=""></script><script src="/docs/_next/static/chunks/commons.0889bf71124535c6c4cd.js" async=""></script><script src="/docs/_next/static/chunks/main-7bb61c4f8d40f1e634e9.js" async=""></script><script src="/docs/_next/static/chunks/pages/_app-cdbe91fdfdbd305577ef.js" async=""></script><script src="/docs/_next/static/chunks/f66b9295.f9eceaafe4216b86326e.js" async=""></script><script src="/docs/_next/static/chunks/b31dc3a52fd33fe1943f491eae223576a0413e10.ac30430b2138b8fefed8.js" async=""></script><script src="/docs/_next/static/chunks/067aff065064306958fa97cea949633bebf95d70.dede6f8249fbb82aff52.js" async=""></script><script src="/docs/_next/static/chunks/pages/data-reporting-5387d2efa2a0c3d72483.js" async=""></script><script src="/docs/_next/static/mT926s0W5VyhfFaApGsyO/_buildManifest.js" async=""></script><script src="/docs/_next/static/mT926s0W5VyhfFaApGsyO/_ssgManifest.js" async=""></script></body></html>