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<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" lang="en-US"><head profile="http://gmpg.org/xfn/11"><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://make.wordpress.org/support/2012/12/support-stats/","20130124090133","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1359018093"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/>  <link href="https://plus.google.com/107188080561309681193" rel="publisher"/> <meta name="google-site-verification" content="7VWES_-rcHBcmaQis9mSYamPfNwE03f4vyTj4pfuAw0"/> <title>WordPress › Support Stats « Supporting Everything WordPress</title> <link rel="stylesheet" href="https://web.archive.org/web/20130124090133cs_/http://s.wordpress.org/style/wp4.css?27"/> <link media="only screen and (max-device-width: 480px)" href="https://web.archive.org/web/20130124090133cs_/http://s.wordpress.org/style/iphone.css" type="text/css" rel="stylesheet"/> <link rel="shortcut icon" href="https://web.archive.org/web/20130124090133im_/http://s.wordpress.org/favicon.ico?3" type="image/x-icon"/> <link rel="alternate" type="application/rss+xml" title="Supporting Everything WordPress" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/feed/"/> <script type="text/javascript"> var gaJsHost = (("https:" == document.location.protocol) ? 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Good.">Download</a></li> </ul> </div> </div> <div id="headline"> <div class="wrapper"> <h2><a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/">Supporting Everything WordPress</a></h2> </div> </div> <div id="header2">  </div> <div id="wrapper"> <div id="sidebar"> <ul> <li id="text-2" class="widget widget_text"><h2 class="widgettitle">What is this about?</h2> <div class="textwidget"><p>tl;dr: Making Support Better from both ends.</p> <p><strong>Agenda as of Oct 31, 2012</strong></p> <p>* Complete a New User Guide and edit it. <br/>* Complete a 'How to Support Users' guide <br/>* Tackle documentation to help educate <br/>* Add in sexy videos </p></div> </li> <li id="text-3" class="widget widget_text"><h2 class="widgettitle">Weekly Chat (IRC)</h2> <div class="textwidget"><p><strong>Thursdays, 2100 UTC, location <strong>#wordpress-sfd</strong></strong></p> <ul> <li>9pm London</li> <li>4pm US Eastern</li> <li>1pm US Pacific</li> <li>2:30am (Friday) Bangalore</li> </ul> <p><a href="https://web.archive.org/web/20130124090133/https://irclogs.wordpress.org/chanlog.php?channel=wordpress-sfd">IRC Logs</a>. </p> <p><a href="https://web.archive.org/web/20130124090133/http://codex.wordpress.org/IRC">Help with IRC</a></p> </div> </li> <li id="search-2" class="widget widget_search"><form role="search" method="get" id="searchform" action="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/"> <div><label class="screen-reader-text" for="s">Search for:</label> <input type="text" value="" name="s" id="s"/> <input type="submit" id="searchsubmit" value="Search"/> </div> </form></li> <li id="nav_menu-2" class="widget widget_nav_menu"><h2 class="widgettitle">Find out more</h2> <div class="menu-resources-container"><ul id="menu-resources" class="menu"><li id="menu-item-40629" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-40629"><a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/about/">About</a> <ul class="sub-menu"> <li id="menu-item-41499" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-41499"><a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/editor-access/">Editor Access</a></li> </ul> </li> <li id="menu-item-41480" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-41480"><a href="https://web.archive.org/web/20130124090133/http://lists.automattic.com/mailman/listinfo/wp-forums/">WP Forums Email</a></li> <li id="menu-item-41061" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-41061"><a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/handbook/">Support Handbook</a></li> <li id="menu-item-41471" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-41471"><a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/user-manual/">User Manual</a></li> </ul></div></li> <li id="recent-posts-2" class="widget widget_recent_entries"> <h2 class="widgettitle">Recent Posts</h2> <ul> <li> <a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2013/01/what-forum-tools-would-make-support-better/" title="What Forum Tools Would Make Support Better?">What Forum Tools Would Make Support Better?</a> </li> <li> <a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2013/01/troubleshooting-wordpress-training/" title="Troubleshooting WordPress Training">Troubleshooting WordPress Training</a> </li> <li> <a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2013/01/training-group-team-reps-and-growing-the-team/" title="Training Group, Team Reps, and Growing the Team">Training Group, Team Reps, and Growing the Team</a> </li> <li> <a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2013/01/docs-is-trying-to-build-pathways-to-support-2/" title="Docs is trying to build pathways to support">Docs is trying to build pathways to support</a> </li> <li> <a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2013/01/no-chat-tomorrow-next-chat-jan-8/" title="No Chat Tomorrow – Next Chat Jan 8">No Chat Tomorrow – Next Chat Jan 8</a> </li> </ul> </li> <li id="recent-comments-2" class="widget widget_recent_comments"><h2 class="widgettitle">Recent Comments</h2> <ul id="recentcomments"><li class="recentcomments"><a href="https://web.archive.org/web/20130124090133/http://www.bakattuitioncenter.com.my,http//www.healthylifestyleventure.com.my" rel="external nofollow" class="url">magicabundance</a> on <a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2013/01/what-forum-tools-would-make-support-better/#comment-81484">What Forum Tools 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class="avatar avatar-48 photo" height="48" width="48"/> </a> <h4> <a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/author/jenmylo/" title="Posts by Jen Mylo ( @jenmylo )">Jen Mylo</a> <span class="meta"> <abbr title="2012-12-28T11:59:14Z">11:59 am <em>on</em> December 28, 2012</abbr> <span class="actions"> <a href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/" class="thepermalink printer-only" title="Permalink">Permalink</a> <a rel="nofollow" title="Reply" class="comment-reply-link" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#respond" onclick="return addComment.moveForm("comments-42995", "0", "respond", "42995")">Reply</a> </span> <span class="tags"> <br/>Tags: Stats    </span> </span> </h4> <div id="content-42995" class="postcontent"> <h2>Support Stats</h2><p>When I go to conferences like Open Source Bridge and see the other project community managers trotting out their activity stats, a little part of me always dies, because we ain’t got none. Not this year! Yes, I know our systems aren’t set up well for automated stats. Pretend that’s not the case. For the next two minutes, pretend we live in a world where anything is possible, and suggest any and all stats you think it would good or interesting for us to start tracking. Don’t worry, Otto will bring us back to earth soon enough.</p> <p>P.S. This team more than any other will likely need some infrastructure changes if we want to start measuring progress/success. Feel free to add what you think is needed in your comment, but that’ll be my next round: “Hey, what infrastructure changes would make the forum experience better for users and moderators,” since the forums is the first point of entry for a lot of people, so improvements here can have a big impact on all the projects around contributor growth.</p> </div> <div class="discussion" style="display: none"> <p> <img alt="" src="https://web.archive.org/web/20130124090133im_/http://1.gravatar.com/avatar/19370a2484593358d3d903edfbcc2e6a?s=16&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130124090133/http://studiopress.com/" rel="external nofollow" class="url">Andrea Rennick</a>, <img alt="" src="https://web.archive.org/web/20130124090133im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=16&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130124090133/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a>, <img alt="" src="https://web.archive.org/web/20130124090133im_/http://1.gravatar.com/avatar/95c934fa2c3362794bf62ff8c59ada08?s=16&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D16&r=G" class="avatar avatar-16 photo" height="16" width="16"/> <a href="https://web.archive.org/web/20130124090133/http://www.werdswords.com/" rel="external nofollow" class="url">Drew Jaynes (DrewAPicture)</a>, and 2 others are discussing. <a href="#" class="show-comments">Toggle Comments</a> </p> </div> <div class="bottom-of-entry"> </div> <ul id="comments-42995" class="commentlist inlinecomments"> <li id="comment-54012" class="comment byuser comment-author-jenmylo bypostauthor even thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130124090133im_/http://0.gravatar.com/avatar/84987b436214f52ec0b04cd1f8a73c3c?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130124090133/http://profiles.wordpress.org/users/jane/" rel="external nofollow" class="url">Jane Wells</a> <span class="meta"> <abbr title="2012-12-28T12:05:54Z">12:05 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#comment-54012" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54012", "54012", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-54012" class="commentcontent"><p>Some of my ideas:</p> <ul> <li>Number of questions asked (threads opened)</li> <li>Number of questions that have been asked before</li> <li>Number of responses per thread</li> <li>Time from open until resolved</li> <li>Number of comments per ticket</li> <li>Number of people commenting per ticket</li> <li>Number of tickets with activity per person (general and for official moderators)</li> <li>How often a reply links to a codex page (or handbook, when those exist)</li> <li>How long between ticket opened and first response</li> <li>Percentage of responses from general users vs moderators</li> </ul> <p>Infrastructure ideas that might make tracking easier:</p> <ul> <li>Having a “This solved my problem” button.</li> <li>Having a “This suggestion is correct” button that moderators could use to endorse help given by random people</li> </ul> </div> <ul class="children"> <li id="comment-54408" class="comment byuser comment-author-andrea_r odd alt depth-2"> <img alt="" src="https://web.archive.org/web/20130124090133im_/http://1.gravatar.com/avatar/19370a2484593358d3d903edfbcc2e6a?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130124090133/http://studiopress.com/" rel="external nofollow" class="url">Andrea Rennick</a> <span class="meta"> <abbr title="2012-12-28T20:04:58Z">8:04 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#comment-54408" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54408", "54408", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-54408" class="commentcontent"><p>I’m thinking +1 for all these.</p> </div> </li> </ul> </li> <li id="comment-54035" class="comment byuser comment-author-toscho even thread-odd thread-alt depth-1"> <img alt="" src="https://web.archive.org/web/20130124090133im_/http://0.gravatar.com/avatar/e2fe56c959752e5a5b6e2635fa9fb0d1?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130124090133/http://profiles.wordpress.org/users/toscho/" rel="external nofollow" class="url">toscho</a> <span class="meta"> <abbr title="2012-12-28T12:38:49Z">12:38 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#comment-54035" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54035", "54035", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-54035" class="commentcontent"><p>If you need these numbers from external sources too, I can provide some (but not all) for WordPress Stack Exchange. For example: we had ~13000 unclosed question in 2012 and an answer rate of 88% (answers with at least one upvote).</p> </div> </li> <li id="comment-54159" class="comment byuser comment-author-drewapicture odd alt thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130124090133im_/http://1.gravatar.com/avatar/95c934fa2c3362794bf62ff8c59ada08?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130124090133/http://www.werdswords.com/" rel="external nofollow" class="url">Drew Jaynes (DrewAPicture)</a> <span class="meta"> <abbr title="2012-12-28T15:33:51Z">3:33 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#comment-54159" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54159", "54159", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-54159" class="commentcontent"><p>I really like @jane’s “How often a reply links to the Codex” as well as the “This suggestion is correct” button suggestions</p> <ul> <li>Number of users active in the last X days</li> <li>Average number of threads started by users</li> <li>Average number of answers per user</li> <li>Number of unanswered threads</li> <li>Total number of threads</li> <li>Total number of resolved threads</li> <li>Total number of closed threads</li> </ul> </div> </li> <li id="comment-54164" class="comment byuser comment-author-ipstenu even thread-odd thread-alt depth-1"> <img alt="" src="https://web.archive.org/web/20130124090133im_/http://0.gravatar.com/avatar/abfd4ff9c24957f1a9f0435e23de1f73?s=32&d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130124090133/http://halfelf.org/" rel="external nofollow" class="url">Ipstenu (Mika Epstein)</a> <span class="meta"> <abbr title="2012-12-28T15:47:25Z">3:47 pm <em>on</em> December 28, 2012</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#comment-54164" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-54164", "54164", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-54164" class="commentcontent"><ul> <li>Number of posts marked resolved per week</li> <li>Number of deleted posts</li> <li>Number of users flagged as spam</li> </ul> <p>(Drew – Number of unanswered threads is 242,580ish right now. Probably +20.)</p> </div> </li> <li id="comment-64927" class="comment byuser comment-author-andrea_r odd alt thread-even depth-1"> <img alt="" src="https://web.archive.org/web/20130124090133im_/http://1.gravatar.com/avatar/19370a2484593358d3d903edfbcc2e6a?s=32&d=http%3A%2F%2F1.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D32&r=G" class="avatar avatar-32 photo" height="32" width="32"/> <h4> <a href="https://web.archive.org/web/20130124090133/http://studiopress.com/" rel="external nofollow" class="url">Andrea Rennick</a> <span class="meta"> <abbr title="2013-01-08T12:39:28Z">12:39 pm <em>on</em> January 8, 2013</abbr> <span class="actions"> <a class="thepermalink" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#comment-64927" title="Permalink">Permalink</a> | <a rel="nofollow" class="comment-reply-link" href="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#respond" title="Reply" onclick="return addComment.moveForm("commentcontent-64927", "64927", "respond", "42995")">Reply</a> </span> </span> </h4> <div id="commentcontent-64927" class="commentcontent"><p>Most prolific posters.<br/> Activity on non-english forums as well as top posters / mods there.</p> </div> </li> </ul> <div class="respond-wrap"> <div id="respond"> <h3 id="reply-title">Reply <small><a rel="nofollow" id="cancel-comment-reply-link" href="/web/20130124090133/http://make.wordpress.org/support/2012/12/support-stats/#respond" style="display:none;">Cancel reply</a></small></h3> <form action="https://web.archive.org/web/20130124090133/http://make.wordpress.org/support/wp-comments-post.php" method="post" id="commentform"> <p class="comment-notes"> Required fields are marked <span class="required">*</span></p> <p class="comment-form-author"><label for="author">Name <span class="required">*</span></label> <input id="author" name="author" type="text" value="" size="30" aria-required="true"/></p> <p class="comment-form-email"><label for="email">Email <span class="required">*</span></label> <input id="email" name="email" type="text" value="" size="30" aria-required="true"/></p> <p class="comment-form-url"><label for="url">Website</label><input id="url" name="url" type="text" value="" size="30"/></p> <div class="form"><textarea id="comment" class="expand50-100" name="comment" cols="45" rows="3"></textarea></div> <label class="post-error" for="comment" id="commenttext_error"></label> <span class="progress spinner-comment-new"></span> <p class="form-submit"> <input name="submit" type="submit" id="comment-submit" value="Reply"/> <input type="hidden" name="comment_post_ID" value="42995" id="comment_post_ID"/> <input type="hidden" name="comment_parent" id="comment_parent" value="0"/> </p> <p style="display: none;"><input type="hidden" id="akismet_comment_nonce" name="akismet_comment_nonce" value="2217d92713"/></p><p class="comment-subscription-form"><input type="checkbox" name="subscribe_comments" id="subscribe_comments" value="subscribe" style="width: auto; 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