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href="https://web.archive.org/web/20210314184345/https://www.apple.com/jp/shop/goto/bag" data-analytics-title="bag" data-analytics-click="bag" aria-label="ショッピングバッグ" data-string-badge="{%BAGITEMCOUNT%}個のアイテムが入っているショッピングバッグ"> <span class="ac-gn-link-text">ショッピングバッグ</span> </a> <span class="ac-gn-bag-badge" aria-hidden="true"> <span class="ac-gn-bag-badge-separator"></span> <span class="ac-gn-bag-badge-number"></span> <span class="ac-gn-bag-badge-unit">+</span> </span> </div> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-large"></span> </li> </ul> <aside id="ac-gn-searchview" class="ac-gn-searchview" role="search" data-analytics-region="search"> <div class="ac-gn-searchview-content"> <div class="ac-gn-searchview-bar"> <div class="ac-gn-searchview-bar-wrapper"> <form id="ac-gn-searchform" class="ac-gn-searchform" action="https://web.archive.org/web/20210314184345/https://www.apple.com/jp/search" method="get"> <div class="ac-gn-searchform-wrapper"> <input id="ac-gn-searchform-input" class="ac-gn-searchform-input" type="text" aria-label="サポートを検索" placeholder="サポートを検索" autocorrect="off" autocapitalize="off" autocomplete="off" spellcheck="false" role="combobox" aria-autocomplete="list" aria-expanded="true" aria-owns="quicklinks suggestions"/> <input id="ac-gn-searchform-src" type="hidden" name="src" value="globalnav"/> <button id="ac-gn-searchform-submit" class="ac-gn-searchform-submit" type="submit" disabled aria-label="検索する"></button> <button id="ac-gn-searchform-reset" class="ac-gn-searchform-reset" type="reset" disabled aria-label="検索をクリア"> <span class="ac-gn-searchform-reset-background"></span> </button> </div> </form> <button id="ac-gn-searchview-close-small" class="ac-gn-searchview-close ac-gn-searchview-close-small" aria-label="検索をキャンセルする"> <span class="ac-gn-searchview-close-cancel" aria-hidden="true"> キャンセル </span> </button> </div> </div> <aside id="ac-gn-searchresults" class="ac-gn-searchresults" data-string-quicklinks="クイックリンク" data-string-suggestions="検索候補" data-string-noresults=""></aside> </div> <button id="ac-gn-searchview-close" class="ac-gn-searchview-close" aria-label="検索をキャンセルする"> <span class="ac-gn-searchview-close-wrapper"> <span class="ac-gn-searchview-close-left"></span> <span class="ac-gn-searchview-close-right"></span> </span> </button> </aside> <aside class="ac-gn-bagview" data-analytics-region="bag"> <div class="ac-gn-bagview-scrim"> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-small"></span> </div> <div class="ac-gn-bagview-content" id="ac-gn-bagview-content"> </div> </aside> </div> </nav> <div class="ac-gn-blur"></div> <div id="ac-gn-curtain" class="ac-gn-curtain"></div> <div id="ac-gn-placeholder" class="ac-nav-placeholder"></div> <script type="text/javascript" src="https://web.archive.org/web/20210314184345js_/https://www.apple.com/ac/globalnav/5/ja_JP/scripts/ac-globalnav.built.js"></script><div id="supportsThreeD"></div> <div class="main" data-env="live" data-edit-mode="false" role="main"> <section class="as-columns as-columns--1up as-banner as-banner--top "> <div class="row"> <div class="column large-12 medium-12 small-12"> <div class="as-banner-cont"> <div class="as-banner-image as-banner-image--top"> <style type="text/css"> .as-banner-image.as-banner-image--top { background-image: url("/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/hero-banner-baker-homepage.image.large_2x.jpg"); } .as-banner-image.as-banner-image--top:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--top { background-image: url("/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/hero-banner-baker-homepage.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/hero-banner-baker-homepage.image.large_2x.jpg" alt="" srcset="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/hero-banner-baker-homepage.image.small_2x.jpg 735w, /web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/hero-banner-baker-homepage.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> <div class="pageTitle "> <h1 class="pageTitle-heading">Apple サポートへようこそ</h1></div> <section class="as-search" data-analytics-region="suggested search" role="section"> <div class="as-search-content"> <div class="row"> <form action="https://web.archive.org/web/20210314184345/https://support.apple.com/kb/index" method="get" id="as-search-form" class="as-search-form" data-suggestions-endpoint="https://www.apple.com/search-services/suggestions/" data-no-results-hint-text="「enter」キーを押して検索" data-quick-links-heading="クイックリンク" data-suggested-results-heading="検索候補" onsubmit="return false;"> <input type="hidden" name="page" value="search"> <input type="hidden" name="type" value="organic"> <input type="hidden" name="src" id="src" value="support_searchbox_main"> <input type="hidden" name="locale" id="as-search-locale" value="ja_JP"> <label for="as-search-input" class="a11y"> サポートを検索</label> <input aria-activedescendant="noSuggestions" aria-autocomplete="list" autocomplete="off" aria-expanded="false" aria-owns="as-search-suggestions" class="as-search-form-input" id="as-search-input" placeholder="サポートを検索" name="q" spellcheck="false" type="text" value="" role="combobox"> <button class="as-search-form-submit" type="submit" aria-label="Submit"></button> <button id="as-search-close" class="as-search-form-reset" type="reset"> <span class="icon icon-closealt" id="as-search-close-icon" aria-hidden="true"></span> <span class="a11y">検索を消去</span> </button> </form> </div> <div class="row"> <div class="as-search-suggestions" id="as-search-suggestions-wrapper" aria-expanded="false"> <span role="status" class="a11y" aria-live="polite"></span> <section class="as-search-results-section as-search-results-section-quicklinks"> </section> <section class="as-search-results-section-divider-space"> </section> <section class=" as-search-results-section as-search-results-section-suggestions"> </section> <section class="as-search-results-section-no-results"> </section> </div> </div> </div> </section> </div> </div> </div> </section><div class="as-imagegrid"> <div class=" as-imagegrid--6up "/> <div class="row"> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPhone " data-analytics-link-url="/ja-jp/iphone" href="/web/20210314184345/https://support.apple.com/ja-jp/iphone"><div class="as-imagegrid-img-cont"> <img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productnav_iphone_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">iPhone <span class="a11y">サポート</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Mac " data-analytics-link-url="/ja-jp/mac" href="/web/20210314184345/https://support.apple.com/ja-jp/mac"><div class="as-imagegrid-img-cont"> <img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productnav_imac_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">Mac <span class="a11y">サポート</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPad " data-analytics-link-url="/ja-jp/ipad" href="/web/20210314184345/https://support.apple.com/ja-jp/ipad"><div class="as-imagegrid-img-cont"> <img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productnav_ipad_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">iPad <span class="a11y">サポート</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Watch " data-analytics-link-url="/ja-jp/watch" href="/web/20210314184345/https://support.apple.com/ja-jp/watch"><div class="as-imagegrid-img-cont"> <img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productnav_apple_watch_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">Watch <span class="a11y">サポート</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Music " data-analytics-link-url="/ja-jp/music" href="/web/20210314184345/https://support.apple.com/ja-jp/music"><div class="as-imagegrid-img-cont"> <img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productdrawer_applemusic_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">Music <span class="a11y">サポート</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="TV " data-analytics-link-url="/ja-jp/tv" href="/web/20210314184345/https://support.apple.com/ja-jp/tv"><div class="as-imagegrid-img-cont"> <img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/promo_icons/homepage-productdrawer-appletv_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">TV <span class="a11y">サポート</span></span></a></div> </div> </div> </div> <div class="divider divider--fullwidth"> <hr aria-hidden="true"/> </div> <div class="promo as-center "> <div class="u-layout u-layoutTable u-layout--4up"><a class="promo-item u-layoutTable-item" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="default-promo" data-analytics-link-url="https://iforgot.apple.com/password/verify/appleid?r=1&language=JP-JA" href="https://web.archive.org/web/20210314184345/https://iforgot.apple.com/password/verify/appleid?r=1&language=JP-JA"><img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/promo_icons/promo-icon-homepage-password_2x.png" alt="" width="40" class="promo-image" height="40"><div class="promo-link"> <span class="promo-text">Apple ID やパスワードを忘れた場合</span><span class="icon icon-chevronright" aria-hidden="true"></span> </div></a><a class="promo-item u-layoutTable-item" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="default-promo" data-analytics-link-url="/ja-jp/HT207581" href="/web/20210314184345/https://support.apple.com/ja-jp/HT207581"><img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/promo_icons/promo-icon-homepage-airpods_2x.png" alt="" width="40" class="promo-image" height="40"><div class="promo-link"> <span class="promo-text">AirPods を紛失した場合</span><span class="icon icon-chevronright" aria-hidden="true"></span> </div></a><a class="promo-item u-layoutTable-item" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="default-promo" data-analytics-link-url="/ja-jp/repair" href="/web/20210314184345/https://support.apple.com/ja-jp/repair"><img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/promo_icons/promo-icon-homepage-repair_2x.png" alt="" width="40" class="promo-image" height="40"><div class="promo-link"> <span class="promo-text">Apple の修理</span><span class="icon icon-chevronright" aria-hidden="true"></span> </div></a><a class="promo-item u-layoutTable-item" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="default-promo" data-analytics-link-url="/ja-jp/billing" href="/web/20210314184345/https://support.apple.com/ja-jp/billing"><img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/promo_icons/promo-icon-homepage-subscriptions_2x.png" alt="" width="40" class="promo-image" height="40"><div class="promo-link"> <span class="promo-text">請求とサブスクリプション</span><span class="icon icon-chevronright" aria-hidden="true"></span> </div></a></div></div> <div class="divider divider--fullwidth"> <hr aria-hidden="true"/> </div> <div class="contentLink "><div class="u-layout u-layout--2up"> <div class="u-layout-item"> <div class="contentLink-item"> <img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/content-link-homepods_2x.png" alt="" width="240" class="contentLink-image" height="140"><div class="contentLink-block"> <h3 class="contentLink-title">HomePod を使ってみよう</h3><p class="contentLink-copy">音楽を聴く、日々のタスクを片付ける、家中を操る。何でも手伝ってくれます。</p><a class="contentLink-link " href="/web/20210314184345/https://support.apple.com/ja-jp/homepod" data-analytics-event="link.component_click" data-analytics-link-component_type="Content Link" data-analytics-link-component_name="See what HomePod can do" data-analytics-link-url="/ja-jp/homepod"> <span class="contentLink-text">HomePod にできることはこちら</span><span class="icon icon-chevronright" aria-hidden="true"></span></a> </div> </div> </div> <div class="u-layout-item"> <div class="contentLink-item"> <img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/itunes-gift-card-trimmed_2x.jpg" alt="" width="200" class="contentLink-image" height="140"><div class="contentLink-block"> <h3 class="contentLink-title">App Store & iTunes ギフトカードを使う</h3><p class="contentLink-copy">ギフトカードを使って、App、ゲーム、サブスクリプションなど、Apple のコンテンツを購入できます。</p><a class="contentLink-link " href="/web/20210314184345/https://support.apple.com/ja-jp/ht201209" data-analytics-event="link.component_click" data-analytics-link-component_type="Content Link" data-analytics-link-component_name="Learn how to redeem" data-analytics-link-url="/ja-jp/ht201209"> <span class="contentLink-text">ギフトカードの使い方</span><span class="icon icon-chevronright" aria-hidden="true"></span></a> </div> </div> </div> </div></div> <div class="divider divider--fullwidth"> <hr aria-hidden="true"/> </div> <div class="as-ft-section-cont as-ft-section-cont--border-bot as-ft-section--hero-left"> <div class="as-ft-section"> <div class="as-ft-section-item row"> <div class="as-ft-section-column-left as-ft-section-column-left--hero column large-6 medium-12 as-ft-section-mt0 as-ft-section-center"> <img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/featured-section-give-back-trade-in_2x.jpg" alt="" width="400" class="as-ft-section-image" height="209"></div> <div class="as-ft-section-column-right as-ft-section-column-right--hero column large-6 large-last medium-12 as-ft-section-mt48"> <h2 class="as-ft-section-heading">Apple の下取りプログラム</h2><p class="as-ft-section-copy as-ft-section-copy--center-medium as-ft-section-copy--center-small">対象となるデバイスを Apple に下取りに出すと、新しいデバイスの購入価格から下取り額分が割引されます。また、下取りの対象にならなくても無料でリサイクルできます。Apple の下取りはあなたにも地球にもやさしいプログラムです。</p><div class="as-ft-navlink-section "> <div class="as-ft-navlink as-ft-navlink--centered-medium as-ft-navlink--centered-small"> <a class=" analytics-exitlink" data-analytics-event="link.component_click" data-analytics-link-component_type="Featured Section" data-analytics-link-component_name="Learn more" data-analytics-link-url="https://www.apple.com/jp/trade-in/" href="https://web.archive.org/web/20210314184345/https://www.apple.com/jp/trade-in/"><span class="as-ft-text">詳しくはこちら</span><span class="icon icon-chevronright" aria-hidden="true"></span></a></div> </div> </div> </div> </div> </div> <section class="as-columns as-columns--1up as-banner "> <div class="row"> <div class="column large-12 medium-12 small-12"> <div class="as-banner-cont"> <div class="as-banner-image as-banner-image--inline-1"> <style type="text/css"> .as-banner-image.as-banner-image--inline-1 { background-image: url("/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/psp-hero-banner-getsupport.image.large_2x.jpg"); } .as-banner-image.as-banner-image--inline-1:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--inline-1 { background-image: url("/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/psp-hero-banner-getsupport.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/psp-hero-banner-getsupport.image.large_2x.jpg" alt="" srcset="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/psp-hero-banner-getsupport.image.small_2x.jpg 735w, /web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/psp-hero-banner-getsupport.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> <div class="as-banner-row"> <div class="sectionTitle as-left sectionTitle-white"> <h2 class="sectionTitle-heading">お問い合わせ</h2><p class="sectionTitle-intro">まず製品やサービスをお選びください。ベストな解決策をご案内します。</p></div> <div class="as-navLink-wrapper as-navLink--icon as-navLink--light"> <div class="as-navLink-inner as-left"> <a class="as-navLink " href="https://web.archive.org/web/20210314184345/https://getsupport.apple.com/?caller=home&PRKEYS=" rel="nofollow" data-analytics-event="link.component_click" data-analytics-link-component_name="Start now" data-analytics-link-url="https://getsupport.apple.com/?caller=home&PRKEYS="> <span class="as-navlink-text">こちらから</span><span class="icon icon-chevronright" aria-hidden="true"></span> </a> </div> </div> </div> </div> </div> </div> </section><div class="contentLink "><div class="u-layout u-layout--1up"> <div class="u-layout-item"> <div class="contentLink-item"> <img src="/web/20210314184345im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/repair/applecare-products_2x.png" alt="" width="400" class="contentLink-image" height="200"><div class="contentLink-block"> <h3 class="contentLink-title">Apple のスペシャリストによるサポートと修理サービス</h3><p class="contentLink-copy">AppleCare プランに加入すると、Apple 製品を知り尽くした Apple のスペシャリストによるサポートやハードウェア修理保証を延長できます。</p><a class="contentLink-link " href="https://web.archive.org/web/20210314184345/https://www.apple.com/jp/support/products/" data-analytics-event="link.component_click" data-analytics-link-component_type="Content Link" data-analytics-link-component_name="Learn about AppleCare plans" data-analytics-link-url="https://www.apple.com/jp/support/products/"> <span class="contentLink-text">AppleCare プランについて詳しく</span><span class="icon icon-chevronright" 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