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LinkedIn Live Troubleshooting | Marketing Solutions Help
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aria-labelledby="help-center-list-title"> <li> <a class="me-menu__action-link t-14 " href="/help/linkedin?trk=help_me_menu" rel="noopener nofollow" data-test-selector="help-center-option"> LinkedIn </a> </li> <li> <a class="me-menu__action-link t-14 " href="/help/billing?trk=help_me_menu" rel="noopener nofollow" data-test-selector="help-center-option"> Corporate Billing </a> </li> <li> <a class="me-menu__action-link t-14 " href="/help/learning?trk=help_me_menu" rel="noopener nofollow" data-test-selector="help-center-option"> Learning </a> </li> <li> <a class="me-menu__action-link t-14 me-menu__action-link--selected" href="/help/lms?trk=help_me_menu" rel="noopener nofollow" data-test-selector="help-center-option" aria-current="page"> Marketing Solutions </a> </li> <li> <a class="me-menu__action-link t-14 " href="/help/recruiter?trk=help_me_menu" rel="noopener nofollow" data-test-selector="help-center-option"> Recruiter </a> </li> <li> <a class="me-menu__action-link t-14 " href="/help/sales-insights?trk=help_me_menu" rel="noopener nofollow" data-test-selector="help-center-option"> Sales Insights </a> </li> <li> <a class="me-menu__action-link t-14 " href="/help/sales-navigator?trk=help_me_menu" rel="noopener nofollow" data-test-selector="help-center-option"> Sales Navigator </a> </li> <li> <a class="me-menu__action-link t-14 " href="/help/talent-hub?trk=help_me_menu" rel="noopener nofollow" data-test-selector="help-center-option"> Talent Hub </a> </li> <li> <a class="me-menu__action-link t-14 " href="/help/talent-insights?trk=help_me_menu" rel="noopener nofollow" data-test-selector="help-center-option"> Talent Insights </a> </li> </ul> </div> <a class="me-menu__action-link t-14" href="https://business.linkedin.com/marketing-solutions?trk=help_me_menu" rel="noopener nofollow" data-test-id="me-menu-associated-product"> Go to Marketing Solutions </a> </section> <a class="artdeco-button artdeco-button--primary" href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Flms%2Fanswer%2Fa547396&trk=help_me_menu" data-test-id="me-menu-sign-in"> Sign in </a> </div> </div> <a class="site-navigation__sign-in artdeco-button artdeco-button--2 artdeco-button--secondary artdeco-button--inverse mobile-excluded" href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Flms%2Fanswer%2Fa547396" data-test-id="sign-in-button">Sign in</a> </nav> </div> </header> <main role="main" tabindex="-1" id="a11y-main" class="layout layout--one-column" aria-label="Help content" data-inert-toggle-target="me-menu-inert-toggle-target"> <div class="article-details-page"> <div class="hue-page-heading" data-test-selector="heading-container"> <div class="page-width-content"> <h2 class="hue-page-heading__title hue-default-color t-24 t-bold" data-test-selector="heading-title"> LinkedIn Live Troubleshooting </h2> <span class="hue-default-secondary-color t-14" data-test-selector="relativeTime-container"> Last updated: 1 month ago </span> </div> </div> <div class="page-width-content article-details-content"> <div class="article-details-content__main"> <article data-test-selector="article" data-article-source="urn:li:helpCenterArticle:(547396,LITHOGRAPH)"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>If you're an eligible <a rel="" href="/help/lms/answer/100224" target="_self">LinkedIn Live Video</a> broadcaster and are having trouble setting up or live streaming, try the following troubleshooting recommendations:</p> </div> <ol class="article-content__ordered-list" data-test-selector="orderedList-container"> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p><strong>Check Your Permissions</strong>: LinkedIn Live Video broadcasting is only available to members who meet the <a rel="" href="/help/lms/answer/a568503" target="_self">access criteria</a> to create and host LinkedIn Lives. Tigger a review of your Page or Profile to check if you fulfill the criteria. If you're encountering error messages on your broadcast tool, check the following:</p> </div> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <ul> <li>For LinkedIn Pages, only the Page admins can stream on behalf of the Page. Page Admins cannot stream from their personal profile.</li> <li>Access for Pages and personal profile are separate, so try to authenticate for each profile and Page(s).</li> <li>If you have broadcasted before but not recently, you may need to disconnect from LinkedIn on your broadcast tool and reconnect to refresh your authentication token with the tool.</li> </ul> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p><strong>Check for firewalls or server errors</strong>: Talk to your network administrator to confirm the following ports are open:</p> </div> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <ul> <li>TCP port 1935 + 1936</li> <li>TCP port 2935 + 2936</li> </ul> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p><strong>Check for issues with third-party broadcasting tool</strong>: Please reach out directly to the third-party streaming company you use:</p> </div> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <ul><li><strong><a rel="" href="https://restream.io/" target="_blank">Restream.io</a></strong> – Please visit <strong><a rel="" href="https://support.restream.io/en/articles/2897856-how-to-multistream-to-linkedin-with-restream" target="_blank">Restream's help center article</a></strong>, or chat with a support representative via <strong><a rel="" href="https://support.restream.io/" target="_blank">Restream support center</a></strong>.</li><li><strong><a rel="" href="https://support.socialive.us/" target="_blank">Socialive</a></strong> – Please visit the <strong><a rel="" href="https://support.socialive.us/" target="_blank">Socialive support center</a></strong>, or contact your Socialive representative via email.</li><li><strong><a rel="" href="https://streamyard.com/" target="_blank">StreamYard</a></strong> – Please open a <strong><a rel="" href="https://support.streamyard.com/hc/en-us/requests/new" target="_blank">request ticket</a></strong>.</li><li><strong><a rel="" href="https://www.switcherstudio.com/" target="_blank">Switcher Studio</a></strong> – Please contact support through their <strong><a rel="" href="http://www.switcherstudio.com/support" target="_blank">website</a></strong>, email, or visit the <strong><a rel="" href="https://www.facebook.com/groups/switcherstudio" target="_blank">Switcher user group</a></strong>.</li><li><a rel="" href="https://vimeo.com/" target="_self">Vimeo </a>- Please visit this <a rel="" href="https://vimeo.com/blog/post/how-to-live-stream/" target="_self">guide to live streaming</a> or <a rel="" href="https://help.vimeo.com/hc/en-us/categories/12385943005329-Virtual-events-and-livestreaming" target="_self">Vimeo help center</a>.</li></ul> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Ensure the broadcast is following the <a rel="" href="/help/lms/answer/128955" target="_self">guidelines for encoder settings</a>.</p> </div> </li> </ol> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h3>Troubleshooting when going live with RTMP</h3> </div> <ul class="article-content__unordered-list" data-test-selector="unorderedList-container"> <li class="article-content__unordered-list-item t-14"> <div class="article-content__unordered-list-item-wrapper" data-test-selector="unorderedListItem-wrapper"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>The RTMPS ports should be 2935 and 2936.</p> </div> </div> </li> <li class="article-content__unordered-list-item t-14"> <div class="article-content__unordered-list-item-wrapper" data-test-selector="unorderedListItem-wrapper"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Each region is allocated a certain bandwidth and sometimes regions run out of available bandwidth. If this happens, try selecting the next closest region.</p> </div> </div> </li> <li class="article-content__unordered-list-item t-14"> <div class="article-content__unordered-list-item-wrapper" data-test-selector="unorderedListItem-wrapper"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>You’ll get the RTMP URL and Stream Key one hour before your scheduled start time, but we recommend creating them about 15 minutes before you go live. You can go live in preview mode 10 minutes before your scheduled time.</p> </div> </div> </li> </ul> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p><strong>Learn more</strong></p> </div> <ul class="article-content__unordered-list" data-test-selector="unorderedList-container"> <li class="article-content__unordered-list-item t-14"> <div class="article-content__unordered-list-item-wrapper" data-test-selector="unorderedListItem-wrapper"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p><a rel="" href="/help/lms/topic/a369022" target="_self">All articles about going live with RTMP</a></p> </div> </div> </li> </ul> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>If the steps above don’t resolve your issue, <a rel="" href="/help/lms/ask/PAGES-EVENTS" target="_blank">submit a LinkedIn Live Video case</a> with LinkedIn help. To expedite the troubleshooting process, be sure to provide the requested screenshots and logs.</p> </div> </article> <!----><!----> <div class="placeholder " id="helpfulness-rating"> </div> </div> <div class="article-details-content__delimiter"></div> <aside class="article-details-content__aside"> <div class="article-details-content__tags"> <h3 id="tagged-header" class="hue-web__header--aside t-bold t-16" data-test-selector="topicTags-header"> Tagged in </h3> <ul class="pill-list article-page-pill-list hue-artdeco-pill" data-test-selector="topicTags-container"> <li class="pill-list__item" id="topic-link-a369022" data-test-selector="topicTags-list-item"> <a class="pill basePadding label" href="/help/lms/topic/a369022" data-test-selector="topic-tag-link" aria-describedby="tagged-header"> <span data-test-selector="topicTags-title-a369022"> Go live with RTMP </span> </a> </li> <li class="pill-list__item" id="topic-link-a398003" data-test-selector="topicTags-list-item"> <a class="pill basePadding label" href="/help/lms/topic/a398003" data-test-selector="topic-tag-link" aria-describedby="tagged-header"> <span data-test-selector="topicTags-title-a398003"> LinkedIn Live Events </span> </a> </li> </ul> </div> <!----><!----><!----> </aside> </div> <!----> </div> </main> <div class="placeholder " id="toasts__wormhole" data-inert-toggle-target="me-menu-inert-toggle-target"> </div> <footer class="global-footer" data-inert-toggle-target="me-menu-inert-toggle-target" data-component-selector="global-footer" data-test-id="global-footer" role="contentinfo"> <div class="global-footer__upper-row-wrapper"> <div class="page-width-content"> <ul class="global-footer__upper-row-items t-12 t-black"> <li class="global-footer__upper-row-item global-footer__logo"> <a class="global-footer__upper-row-item-link" href="https://www.linkedin.com"> <li-icon size="14dp" color="brand" tabindex="-1" aria-hidden="true" type="linkedin-logo"></li-icon> <span class="visually-hidden">LinkedIn</span> </a> </li> <li class="global-footer__upper-row-item "> <a class="global-footer__upper-row-item-link" data-test-id="footer-contact-us" href="https://www.linkedin.com/help/lms/ask"> Contact us </a> </li> <!----> <!----> <!----> <!----> <li class="global-footer__upper-row-item global-footer__language-switcher-wrapper"> <form action method="GET" class="language-switcher__form"> <!----> <label class="language-switcher__select-label"> <span class="visually-hidden">Select a language. 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