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We believe the new Energy Company Obligation (ECO) can potentially play an important role in meeting both fuel poverty and carbon targets. A well-designed ECO that focuses initially on [...]</p> </p> <p class="buttons"><a class="button" href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/scaling-the-solid-wall" title="Find out more about the publication 'Scaling the solid wall'">read more</a> <a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/files/2011/11/scaling_the_solid_wall.pdf" class="button" title="download the Scaling the solid wall e-newsletter">download</a> <span class="pdf kbsize">(990.91 KB)</span> </p> </div> <div class="clear"></div> </div> <div class="listitem"> <div class="span-4"> <img src="https://web.archive.org/web/20111125232709im_/http://www.consumerfocus.org.uk/wp-content/themes/cf-gb-2-1/images/no-image.jpg" width="150" height="150" alt="No Image Available"/>   </div> <div class="span-15 last"> <h3><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/the-hills-fuel-poverty-review-proposal-for-a-new-definition-of-fuel-poverty-an-analysis" title="Find out more about The Hills fuel poverty review proposal for a new definition of fuel poverty: an analysis">The Hills fuel poverty review proposal for a new definition of fuel poverty: an analysis</a></h3> <p class="published">22 November 2011</p> <p><p>The Hills fuel poverty review interim report proposes a new definition of fuel poverty, termed the ‘low income/high costs’ definition[1]. The proposal represents a radical departure from the current definition of fuel poverty, namely households that need to spend 10 per cent or more of their income on fuel to maintain adequate temperatures in the home and meet other energy needs.</p> </p> <p class="buttons"><a class="button" href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/the-hills-fuel-poverty-review-proposal-for-a-new-definition-of-fuel-poverty-an-analysis" title="Find out more about the publication 'The Hills fuel poverty review proposal for a new definition of fuel poverty: an analysis'">read more</a> <a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/files/2011/11/The-Hills-fuel-poverty-review-proposal-for-a-new-definition-of-fuel-poverty-an-analysis.pdf" class="button" title="download the The Hills fuel poverty review proposal for a new definition of fuel poverty: an analysis e-newsletter">download</a> <span class="pdf kbsize">(1.31 MB)</span> </p> </div> <div class="clear"></div> </div> <div class="listitem"> <div class="span-4"> <img width="150" height="212" src="https://web.archive.org/web/20111125232709im_/http://www.consumerfocus.org.uk/files/2011/11/Cover-from-Getting-to-grips-with-smart-displays-research-review-150x212.jpg" class="attachment-publication-thumb wp-post-image" alt="Cover from Getting to grips with smart displays - research review" title="Cover from Getting to grips with smart displays - research review"/>   </div> <div class="span-15 last"> <h3><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/getting-to-grips-with-smart-displays-usability-of-ihds-for-use-with-smart-metering" title="Find out more about Getting to grips with smart displays – Research review">Getting to grips with smart displays – Research review</a></h3> <p class="published">7 November 2011</p> <p><p>The Government has said it would consider how best to ensure that, when providing customers with In-Home Displays (IHDs), suppliers meet consumers’ accessibility requirements in order to support customers to reduce their energy consumption in both the short and longer term. With this in mind Consumer Focus commissioned Ricability, a specialist consumer research organisation to review relevant reports, guidelines and published papers in order to shed light on factors that can affect usability of IHDs. </p> </p> <p class="buttons"><a class="button" href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/getting-to-grips-with-smart-displays-usability-of-ihds-for-use-with-smart-metering" title="Find out more about the publication 'Getting to grips with smart displays – Research review'">read more</a> <a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/files/2011/11/Getting-to-grips-with-smart-displays-research-review.pdf" class="button" title="download the Getting to grips with smart displays – Research review e-newsletter">download</a> <span class="pdf kbsize">(1.2 MB)</span> </p> </div> <div class="clear"></div> </div> <div class="listitem"> <div class="span-4"> <img width="150" height="212" src="https://web.archive.org/web/20111125232709im_/http://www.consumerfocus.org.uk/files/2011/11/Care-leavers-cover-150x212.jpg" class="attachment-publication-thumb wp-post-image" alt="Care leavers report cover" title="Care leavers report cover"/>   </div> <div class="span-15 last"> <h3><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/care-leavers-perspectives-on-public-services" title="Find out more about Care leavers perspectives on public services">Care leavers perspectives on public services</a></h3> <p class="published">2 November 2011</p> <p><p>Around 10,000 young people leave care every year in England. While these young people will have had a range of experiences of care, evidence shows that as a group they tend to be more vulnerable and more dependent on public services, than other young people.</p> </p> <p class="buttons"><a class="button" href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/care-leavers-perspectives-on-public-services" title="Find out more about the publication 'Care leavers perspectives on public services'">read more</a> <a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/files/2011/11/Care-leavers-perspectives-on-public-services.pdf" class="button" title="download the Care leavers perspectives on public services e-newsletter">download</a> <span class="pdf kbsize">(936.5 KB)</span> </p> </div> <div class="clear"></div> </div> <div class="listitem"> <div class="span-4"> <img src="https://web.archive.org/web/20111125232709im_/http://www.consumerfocus.org.uk/wp-content/themes/cf-gb-2-1/images/no-image.jpg" width="150" height="150" alt="No Image Available"/>   </div> <div class="span-15 last"> <h3><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/pssi" title="Find out more about Public service satisfaction index">Public service satisfaction index</a></h3> <p class="published">1 November 2011</p> <p><p>The public service satisfaction index (PSSI) looks at consumer satisfaction across 23 public services. We asked service users to rate their experiences in relation to the six drivers of satisfaction common to public service delivery; staff attitude, professionalism, accessibility, delivery, information and timeliness. The resulting scores form the Index, allowing comparisons to be made between [...]</p> </p> <p class="buttons"><a class="button" href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/pssi" title="Find out more about the publication 'Public service satisfaction index'">read more</a> </p> </div> <div class="clear"></div> </div> <div class="listitem"> <div class="span-4"> <img src="https://web.archive.org/web/20111125232709im_/http://www.consumerfocus.org.uk/wp-content/themes/cf-gb-2-1/images/no-image.jpg" width="150" height="150" alt="No Image Available"/>   </div> <div class="span-15 last"> <h3><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/understanding-fuel-expenditure" title="Find out more about Understanding fuel expenditure">Understanding fuel expenditure</a></h3> <p class="published">25 October 2011</p> <p><p>We commissioned research to investigate fuel expenditure issues, particularly with respect to the relationship between consumers’ actual fuel expenditure and so-called ‘required fuel expenditure’. </p> </p> <p class="buttons"><a class="button" href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/understanding-fuel-expenditure" title="Find out more about the publication 'Understanding fuel expenditure'">read more</a> <a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/files/2011/10/Understanding-fuel-expenditure-summary.pdf" class="button" title="download the Understanding fuel expenditure e-newsletter">download</a> <span class="pdf kbsize">(337.31 KB)</span> </p> </div> <div class="clear"></div> </div> <div class="listitem"> <div class="span-4"> <img src="https://web.archive.org/web/20111125232709im_/http://www.consumerfocus.org.uk/wp-content/themes/cf-gb-2-1/images/no-image.jpg" width="150" height="150" alt="No Image Available"/>   </div> <div class="span-15 last"> <h3><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/making-the-connection-strengthening-the-advice-complaint-handling-and-redress-framework" title="Find out more about Making the connection – Strengthening the advice, complaint handling and redress framework">Making the connection – Strengthening the advice, complaint handling and redress framework</a></h3> <p class="published">24 October 2011</p> <p><p>The energy sector is going through a period of substantial change with important ramifications for consumers. The energy market has become increasingly complex, and it is set to become even more challenging for consumers as new policies emerge to challenge the status quo and open up a broader energy services market. Moreover, these changes are [...]</p> </p> <p class="buttons"><a class="button" href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/making-the-connection-strengthening-the-advice-complaint-handling-and-redress-framework" title="Find out more about the publication 'Making the connection – Strengthening the advice, complaint handling and redress framework'">read more</a> <a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/files/2011/10/Making-the-connection.pdf" class="button" title="download the Making the connection – Strengthening the advice, complaint handling and redress framework e-newsletter">download</a> <span class="pdf kbsize">(1.14 MB)</span> </p> </div> <div class="clear"></div> </div> <div class="listitem"> <div class="span-4"> <img src="https://web.archive.org/web/20111125232709im_/http://www.consumerfocus.org.uk/wp-content/themes/cf-gb-2-1/images/no-image.jpg" width="150" height="150" alt="No Image Available"/>   </div> <div class="span-15 last"> <h3><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/regulated-industries-unit-prospectus" title="Find out more about Regulated Industries Unit Prospectus">Regulated Industries Unit Prospectus</a></h3> <p class="published">19 October 2011</p> <p><p>Consumers face many challenges in complex, essential markets (such as energy, post, transport, digital communications and water) but there are also opportunities over the coming years. It is important that the consumer voice continues to be heard and we are keen to contribute to the design of a strong, expert voice drawing on a deep understanding of [...]</p> </p> <p class="buttons"><a class="button" href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/regulated-industries-unit-prospectus" title="Find out more about the publication 'Regulated Industries Unit Prospectus'">read more</a> <a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/files/2011/10/Consumer-Focus-Regulated-Industries-Unit-Prospectus.pdf" class="button" title="download the Regulated Industries Unit Prospectus e-newsletter">download</a> <span class="pdf kbsize">(1.09 MB)</span> </p> </div> <div class="clear"></div> </div> <div class="listitem"> <div class="span-4"> <img src="https://web.archive.org/web/20111125232709im_/http://www.consumerfocus.org.uk/wp-content/themes/cf-gb-2-1/images/no-image.jpg" width="150" height="150" alt="No Image Available"/>   </div> <div class="span-15 last"> <h3><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/off-gas-consumers-information-on-households-without-mains-gas-heating" title="Find out more about Off-gas consumers – Information on households without mains gas heating">Off-gas consumers – Information on households without mains gas heating</a></h3> <p class="published">18 October 2011</p> <p><p>Consumer Focus is committed to securing a better deal for off-gas consumers. This report is intended to support our work and that of our partners. It presents detailed information on the circumstances of off-gas consumers in England, Scotland and Wales, for example where they live, the type of homes they live in and their household [...]</p> </p> <p class="buttons"><a class="button" href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/off-gas-consumers-information-on-households-without-mains-gas-heating" title="Find out more about the publication 'Off-gas consumers – Information on households without mains gas heating'">read more</a> <a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/files/2011/10/Off-gas-consumers.pdf" class="button" title="download the Off-gas consumers – Information on households without mains gas heating e-newsletter">download</a> <span class="pdf kbsize">(1.31 MB)</span> </p> </div> <div class="clear"></div> </div> <div class="listitem"> <div class="span-4"> <img width="150" height="212" src="https://web.archive.org/web/20111125232709im_/http://www.consumerfocus.org.uk/files/2011/10/Consumer-Focus-On-the-record-cover2-150x212.jpg" class="attachment-publication-thumb wp-post-image" alt="Consumer Focus - On the record (cover)" title="Consumer Focus - On the record (cover)"/>   </div> <div class="span-15 last"> <h3><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/on-the-record-energy-suppliers-and-credit-reference-information-2" title="Find out more about On the record – Energy suppliers and credit reference information">On the record – Energy suppliers and credit reference information</a></h3> <p class="published">15 October 2011</p> <p><p>The UK’s energy companies hold a wealth of information about their customers; the introduction of smart meters will mean they have access to a great deal more. Some energy companies share their customers’ payment information with a large number of financial organisations, such as banks and other lenders, through one or more credit reference agency.</p> </p> <p class="buttons"><a class="button" href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications/on-the-record-energy-suppliers-and-credit-reference-information-2" title="Find out more about the publication 'On the record – Energy suppliers and credit reference information'">read more</a> <a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/files/2011/10/Consumer-Focus-On-the-record.pdf" class="button" title="download the On the record – Energy suppliers and credit reference information e-newsletter">download</a> <span class="pdf kbsize">(552.41 KB)</span> </p> </div> <div class="clear"></div> </div> <div class="wp-pagenavi"> <span class="pages">Page 1 of 10</span><span class="current">1</span><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications-reports/page/2" title="Go to page 2">2</a><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications-reports/page/3" title="Go to page 3">3</a><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications-reports/page/4" title="Go to page 4">4</a><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications-reports/page/5" title="Go to page 5">5</a><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications-reports/page/6" title="Go to page 6">6</a><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications-reports/page/7" title="Go to page 7">7</a><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications-reports/page/8" title="Go to page 8">8</a><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications-reports/page/9" title="Go to page 9">9</a><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications-reports/page/10" title="Go to page 10">10</a><a href="https://web.archive.org/web/20111125232709/http://www.consumerfocus.org.uk/publications-reports/page/10" title="Go to last page">»</a></div> </div> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-5622265-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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