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解封後,還是想在網路上不斷地買 - 關鍵議題中心 TNL Research
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class="font-light leading-loose text-tiny"> 今年二月調查發現,網民的行動支付習慣及網路購物傾向增加,時隔半年,歷經一次三級警戒,網友果然在家「吃」出電商營業額高成長。除了餐飲食品相關產業,筆電需求也受到WFH和在家學習的提升,還有哪些網購趨勢的改變值得注意呢? </p> </div> </section> <section class="leading-loose article__body pt-area-gutter"> <!DOCTYPE html> <html><p>文:邵鈺珊</p><p> </p><p><strong>不能出門,只好上網買、買、買</strong></p><p> </p><p>疫情持續改變消費大眾的行為與期待,也塑造商業模式的新常態。今年<a href="https://engagement.z.com/page/product/show.aspx?num=221&kind=68&page=3&lang=TW">二月的調查</a>發現,33.6%的受訪者一個月網路購物1至2次,25.3%一個月網路購物3至4次,同時也發現,使用行動支付成為普遍的付款方式,且大部分的受訪者習慣以行動支付綁定信用卡。在台灣歷經超過2個月的三級警戒後,消費者網購的行為又有什麼變化?</p><p> </p><p><img src="https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/v6un3j0neycdbmcvbidfwvg9uzfcl0.png" alt="1" width="2601" height="1023" class="lazyload" data-sizes="100%" data-srcset="https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/v6un3j0neycdbmcvbidfwvg9uzfcl0.png 320w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/v6un3j0neycdbmcvbidfwvg9uzfcl0.png 640w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/v6un3j0neycdbmcvbidfwvg9uzfcl0.png 1280w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/v6un3j0neycdbmcvbidfwvg9uzfcl0.png 2560w" srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="></p><p> </p><p> </p><p>確實,從<a href="https://engagement.z.com/page/product/show.aspx?num=313&lang=TW">最新的調查</a>發現,居家防疫帶動了網路購物頻率成長,總體而言,有62.2%的民眾表示增加了網購的頻率,但仍有5.7%的少數民眾減少了購物頻率。增加網購的消費者組成以30-39歲最多,其次是40-49歲,而增加人數佔比最少的18-29歲,也有54%的受訪者提昇網購頻率。受訪者也表示,選擇網購主要是因為價格合理,其次是低運費或免運,第三個考量點是促銷活動,網路消費決策前三名都與「錢」有直接關係。</p><p> </p><p><img src="https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/lupeyvk1r869ejfmtj8zv1qc8bbgx4.png" alt="2" width="2329" height="1196" class="lazyload" data-sizes="100%" data-srcset="https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/lupeyvk1r869ejfmtj8zv1qc8bbgx4.png 320w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/lupeyvk1r869ejfmtj8zv1qc8bbgx4.png 640w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/lupeyvk1r869ejfmtj8zv1qc8bbgx4.png 1280w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/lupeyvk1r869ejfmtj8zv1qc8bbgx4.png 2560w" srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="></p><p> </p><p> </p><p><strong>三級警戒「吃」出網路業績</strong></p><p> </p><p>從商品類型來看,自今年2月至8月,食品、飲料、餐券的網購有微幅增加1.6%,其餘商品類型皆下降,其中受外出限制影響,下降幅度最多的是服飾配件和鞋子包包,分別下降14%和11.4%。進一步詢問和「吃」有關的問題,發現有36.3%的網友在三級警戒期間是首度網購食材,加上原本就有網購食材的受訪者,共高達56.8%的網友在網路上「覓食」。其中以常溫冷藏料理包、冷凍加熱食品、冷凍肉類最受網友喜愛,尤其以料理包和加熱食品,更是意見菁英的喜愛,因此也可以預期,在三級警戒之後,這兩項產品,還有市場成長動能。與受到疫情衝擊的傳統餐飲業者相比,掌握網路銷售的餐飲食品業者,則在三級警戒期間進入了更有潛力的市場。</p><p> </p><p><img src="https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/o8z3s3svy8okzdd108bmlqxaj83rk3.png" alt="3" width="2559" height="2376" class="lazyload" data-sizes="100%" data-srcset="https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/o8z3s3svy8okzdd108bmlqxaj83rk3.png 320w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/o8z3s3svy8okzdd108bmlqxaj83rk3.png 640w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/o8z3s3svy8okzdd108bmlqxaj83rk3.png 1280w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/o8z3s3svy8okzdd108bmlqxaj83rk3.png 2560w" srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="></p><p> </p><p> </p><p><strong>WFH和在家學習帶動筆電消費</strong></p><p> </p><p>而長時間的居家工作及在家學習,帶動了那些家電成長呢? 根據調查結果顯示,桌上型電腦及筆記型電腦的消費,佔網購家電品項第一名,其次是智慧型手機、冷氣及電扇。前三名家電消費以男性為主,第四名的廚房家電,則以女性消費者為主。而消費者使用行動支付的使用比例和二月相當,也同樣習慣綁定信用卡。行動支付的服務業者,則是LINE Pay最受受訪者歡迎,緊接著是全聯PX pay及街口支付。不過,電商成長動能可以持續到什麼時候?</p><p> </p><p><img src="https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/96gvha6mwkevxqckzdg75h6jjl2hiq.png" alt="4" width="2417" height="1894" class="lazyload" data-sizes="100%" data-srcset="https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/96gvha6mwkevxqckzdg75h6jjl2hiq.png 320w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/96gvha6mwkevxqckzdg75h6jjl2hiq.png 640w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/96gvha6mwkevxqckzdg75h6jjl2hiq.png 1280w,https://tnl-static.s3-ap-northeast-1.amazonaws.com/2021/8/96gvha6mwkevxqckzdg75h6jjl2hiq.png 2560w" srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="></p><p> </p><p><strong>電商準備迎來更高速成長</strong></p><p> </p><p>根據其他各國的市場調查發現,民眾的消費習慣已經「回不去了」! 由於便利性、新科技及社交軟體,讓消費者在解封後仍牢牢黏在網路購物。雖然台灣網民的網路購物決策前三名都和預算有關,但電商長期抓住顧客的關鍵,是第四名之後的便捷性。在疫情期間享受過不用舟車勞頓的購物,和在自家試穿、試用的舒適性後,越來越多的消費者將會維持在網路購物的習慣。其次,AR、VR技術也越來越普及在網路購物流程中(參考<a href="https://www.thenewslens.com/article/150476">五月份調查</a>結果),沉浸式的購物體驗絕對能增加電子商務的銷售品項。第三是社交媒體與網路購物的結合,例如越來越多的Instagram和Facebook廣告,以及串聯購物渠道直接銷售,讓消費者在網路人際關係中避不開購物誘惑。社交平台和電商業者正在合謀消費者的錢包,你也心甘情願掏錢了嗎?</p><p> </p><p> </p><p>責任編輯:徐喬莉<br>核稿編輯:黃玟捷</p></html> </section> </div> <div class="gpt-new" style="min-height: 250px"> <script type = "application/json" > { "name": 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