UN E-Government Survey 2024

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</li> </ul> </div> </li> <li class="root page131 haschild"> <a href="http://publicadministration.un.org/egovkb/en-us/Data-Center"><div>Data</div></a> <div class="subLevel"> <ul> <li class="item first"> <a href="http://publicadministration.un.org/egovkb/en-us/Data-Center"><div>Country Data</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Data/Region-Information"><div>Regional Data</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Data/Compare-Countries"><div>Compare Countries</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Data/City"><div>City Data</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Data/Compare-Cities"><div>Compare Cities</div></a> </li> <li class="item last"> <a href="http://publicadministration.un.org/egovkb/en-us/Data/ICT-in-government"><div>ICT in government</div></a> </li> </ul> </div> </li> <li class="root page132 haschild"> <a><div>Reports</div></a> <div class="subLevel"> <ul> <li class="item first selected"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2024"><div>UN E-Government Survey 2024</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2022"><div>UN E-Government Survey 2022</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2020"><div>UN E-Government Survey 2020</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2018"><div>UN E-Government Survey 2018</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2016"><div>UN E-Government Survey 2016</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2014"><div>UN E-Government Survey 2014</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2012"><div>UN E-Government Survey 2012</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2010"><div>UN E-Government Survey 2010</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2008"><div>UN E-Government Survey 2008</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2005"><div>UN E-Government Survey 2005</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2004"><div>UN E-Government Survey 2004</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2003"><div>UN E-Government Survey 2003</div></a> </li> <li class="item last"> <a href="http://publicadministration.un.org/egovkb/en-us/Reports/Benchmarking-E-Government-2011"><div>Benchmarking E-Government 2001</div></a> </li> </ul> </div> </li> <li class="root page424"> <a href="http://publicadministration.un.org/egovkb/en-us/Event"><div>Events</div></a> </li> <li class="root page133 haschild"> <a><div>Resources</div></a> <div class="subLevel"> <ul> <li class="item first"> <a href="https://publicadministration.un.org/en/Toolkits"><div>Assessment Tools</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Resources/Country-URLs"><div>Country URLs</div></a> </li> <li class="item"> <a href="http://publicadministration.un.org/egovkb/en-us/Resources/Publications"><div>Publications</div></a> </li> <li class="item last"> <a 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#fff; background-color: white; text-decoration: none; font-weight: 600; font-size: 18px; opacity: 0.8; cursor: pointer; } .prev { left: 0px; } .next { right: 0px; } </style><div id="dnn_ctr1522_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr1522_HtmlModule_lblContent" class="Normal"> <div class="main-container"> <div class="row" style="background-color:#d0dbf1;"> <div class="image-container"> <p><img alt="" src="/egovkb/portals/egovkb/2024%20E-Gov-Survey-Cover_1.JPG" style="height:100%; width:100%" title="" /></p> </div> <div class="row-text-container"> <h2>UN E-Government Survey 2024</h2> <p>This thirteenth edition of the United Nations E-Government Survey, released in 2024, provides a comprehensive assessment of the digital government landscape across all 193 Member States. The 2024 Survey highlights a significant upward trend in the development of digital government worldwide, with increased investment in resilient infrastructure and cutting-edge technologies. The global average value of the E-Government Development Index (EGDI) shows substantial improvement, with the proportion of the population lagging in digital government development decreasing from 45.0 per cent in 2022 to 22.4 per cent in 2024. Despite significant progress in digital government development, the EGDI averages for the African region, least developed countries, and small island developing States remain below the global average, underscoring the need for targeted efforts to bridge existing gaps.</p>   <p>At the local level, the Survey continues to assess city portals using the Local Online Services Index (LOSI). The LOSI findings reflect steady progress but also highlight persistent disparities between national and local e-government performance, pointing to the need for focused initiatives to strengthen digital government at the municipal level. This edition introduces the new Digital Government Model Framework, providing countries with a comprehensive road map for the effective planning, implementation and assessment of digital government initiatives. A short addendum explores the integration of AI in digital government development, emphasizing the importance of maximizing benefits and minimizing risks to achieve balanced governance.</p> </div> <div class="cta-buttons"><a href="https://desapublications.un.org/file/20866/download">Download Full Report and Annex </a><a href="https://desapublications.un.org/sites/default/files/publications/2024-10/Technical%20Appendix%20%28Web%20version%29%2030102024.pdf">Download Technical Appendix</a><a href="/egovkb/en-us/Data-Center">Browse Data Center</a></div> <h4>Additional Files</h4> <div class="hyperlinks"> <ul> <li><a href=" https://desapublications.un.org/sites/default/files/publications/2024-11/Executive%20Summary%20UN%20Egov%20Survey%202024.pdf">Executive Summary</a></li> <li><a href="https://desapublications.un.org/sites/default/files/publications/2024-10/Chapter%201%20E-Government%20Survey%202024_0.pdf">Chapter 1 : A Digital Government Model Framework for Sustainable Development</a></li> <li><a href="https://desapublications.un.org/sites/default/files/publications/2024-10/Chapter%202%20%20E-Government%20Survey%202024.pdf">Chapter 2 : Global Trends in E-Government</a></li> <li><a href="https://desapublications.un.org/sites/default/files/publications/2024-10/Chapter%203%20%20E-Government%20Survey%202024.pdf">Chapter 3 : Regional E-Government Development and the Performance of Country Groupings</a></li> <li><a href="https://desapublications.un.org/sites/default/files/publications/2024-10/Chapter%204%20%20E-Government%20Survey%202024.pdf">Chapter 4 : Local E-Government Development</a></li> <li><a href="https://desapublications.un.org/sites/default/files/publications/2024-10/Addendum%20on%20AI%20and%20Digital%20Government%20%20E-Government%20Survey%202024.pdf">Addendum on Artificial Intelligence and Digital Government</a></li> <li><a href="https://desapublications.un.org/sites/default/files/publications/2024-10/Print%20Version%20_E-Government%20Survey%202024%2011_10_2024.pdf">Full report and Annex (print version)</a></li> <li><a href="https://desapublications.un.org/sites/default/files/publications/2024-09/Technical%20Appendix%20%28Print%20version%29%201292024.pdf">Technical Appendix (print version)</a></li> </ul> </div> <h4>Languages</h4> <div class="hyperlinks-2"> <p><a href="https://desapublications.un.org/sites/default/files/publications/2024-09/Technical%20Appendix%20%28Print%20version%29%201292024.pdf"><strong>This publication is currently available only in English. Translations into other official UN languages (Arabic, Chinese, French, Russian, and Spanish) are in progress and will be posted as soon as they become available.</strong></a></p> </div> </div> <hr /><a href="https://desapublications.un.org/sites/default/files/publications/2024-09/Technical%20Appendix%20%28Print%20version%29%201292024.pdf"></a></div> </div> </div></div> </div> </div><div class="DnnModule DnnModule-DNN_HTML DnnModule-1527"><a name="1527"></a> <div class="c_DNN6 c_DNN6_Header ModuleSpacing "> <h2 class="Title Blue"><span id="dnn_ctr1527_dnnTITLE_titleLabel" class="TitleH2">UN E-Government Survey 2024 Infographics</span> </h2> <div id="dnn_ctr1527_ContentPane"><div id="dnn_ctr1527_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr1527_HtmlModule_lblContent" class="Normal"> <div class="slider" sliderId="1"><a class="next control" href="#0">Next</a> <a class="prev control" href="#0">Prev</a> <ul> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/1.png?ver=CpLd5BCpofTT_vcIrGYiFQ%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/2.png?ver=D5RL0pxyNCzuGjLygfkUWA%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/1 (2).png?ver=I7cPfaj7j4qLuDFpPipswg%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/1 (3).png?ver=S9mwNlSH2iBE5GRZvtuYQw%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/1 (4).png?ver=sX8ZM5A4SHLMdOq3yyBqpw%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/3.png?ver=CpLd5BCpofTT_vcIrGYiFQ%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/5.png?ver=J3ndHGDT8U0qUZf-8Nm3DA%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/8.png?ver=eLdoKwjHqjoXD3_enjYt7w%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/1 (5).png?ver=JXNfD5-K8tPUvv9r5ftMPQ%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/5 (2).png?ver=juVzTfMzPyhA3sLYJsYhug%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/4.png?ver=CpLd5BCpofTT_vcIrGYiFQ%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/6.png?ver=eLdoKwjHqjoXD3_enjYt7w%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/8 (2).png?ver=IBJuo5TUoTXrFrdxp12jdQ%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/9. 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Cities Ranking (2).png?ver=tKhHPTZsQO_aR8I47OblmQ%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/18. Cities Ranking (3).png?ver=T7M6Dtt4G9ayp0dtY10OTA%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/18. Cities Ranking (4).png?ver=aJY_G_oQlt-YdkAlafqkWA%3d%3d" style="height:550px; width:1000px" title="" /></li> <li><img alt="" src="/egovkb/portals/egovkb/Survey_2024_Infographic/19. EPI Ranking.png?ver=aJY_G_oQlt-YdkAlafqkWA%3d%3d" style="height:550px; width:1000px" title="" /></li> </ul> <div class="slider_option"><Button class="btn">Autoplay</Button></div> </div> </div> </div></div> <div class="clear"></div> </div> </div><div class="DnnModule DnnModule-DNN_HTML DnnModule-1528"><a name="1528"></a> <div class="c_DNN6 c_DNN6_Header ModuleSpacing "> <h2 class="Title Blue"><span id="dnn_ctr1528_dnnTITLE_titleLabel" class="TitleH2">Global Launch Materials – 17 September 2024</span> </h2> <div id="dnn_ctr1528_ContentPane"><style> iframe{ margin-left:70px; } </style> <div id="dnn_ctr1528_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr1528_HtmlModule_lblContent" class="Normal"> <div class="row"> <div class="chart-container"> <p> </p> <div class="card"> <div class="card-date">September 17, 2024 - Global Launch</div> <ul> <li><a href="https://www.un.org/sustainabledevelopment/blog/2024/09/press-release-e-government-survey/" target="_blank">Click here to view the E-Government Survey 2024 Press Release</a></li> <li><a href="/egovkb/Portals/egovkb/ASG%20Draft%20Statement%20%20Launch%20of%20UN%20E-Government%20Survey%202024-Final.pdf" target="_blank">Statement by Mr. Navid Hanif, Assisstant Secretary General (ASG), UN DESA</a></li> <li><a href="/egovkb/Portals/egovkb/Presentation%20Launch%20%20EGOVSURVEY_%202024_Final.pdf">Presentation by Mr. Vincenzo Aquaro, Chief, Digital Government Branch, DPIDG/UN DESA</a></li> <li><a href="https://webtv.un.org/en/asset/k1c/k1c8wr8wdv" target="_blank">View the 2024 United Nations E-Government Survey Global Launch Event on UN Web TV on-demand</a></li> </ul> </div> <p> </p> </div> <iframe frameborder="0" height="315" src="https://www.youtube.com/embed/gufaDYaa03o?si=YunOXJ7yYav_3pI5" title="YouTube video player" width="500"></iframe></div>  </div> </div></div> <div class="clear"></div> </div> </div><div class="DnnModule DnnModule-DNN_HTML DnnModule-1529"><a name="1529"></a> <div class="c_DNN6 c_DNN6_Header ModuleSpacing "> <h2 class="Title Blue"><span id="dnn_ctr1529_dnnTITLE_titleLabel" class="TitleH2">UN E-Government Survey Toolkits</span> </h2> <div id="dnn_ctr1529_ContentPane"><div id="dnn_ctr1529_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr1529_HtmlModule_lblContent" class="Normal"> <div class="row" style="background-color:#d0dbf1;"> <div class="box-container"> <div class="box box1"> <h5>National E-Government Toolkit</h5> <p>This toolkit equips you with the knowledge and resources to improve online public service delivery in your jurisdiction. Through clear guides, insightful examples, and practical tools, you'll gain the skills to deliver efficient, inclusive online services for all. You'll become an OSI Expert, learning about each component from institutional framework to technology, participation, service and content provision, as well as the e-government literacy subcomponent of HCI. Discover how to leverage technology and best practices for effective service delivery, while understanding how improved e-government drives progress towards SDGs and national development objectives.</p> <div class="cta-buttons"><a href="/egovkb/en-us/About/Overview/National-E-Government-Toolkit">Access ToolKit</a></div> </div> <div class="divider"> <hr /></div> <div class="box box2"> <h5>Local E-Government Toolkit</h5> <p>The learning outcomes of this training toolkit address common challenges in implementing and improving government capacities for inclusive and effective local e-government. Designed to overcome these barriers, the toolkit fosters a more effective realization of LOSI (Local Online Services Index) components. It focuses on developing skills to deliver efficient, inclusive online services, becoming proficient in OSI and HCI components, and understanding the link between e-government and sustainable development. By mastering these areas, participants contribute to the attainment of SDG11 for Sustainable Cities and Communities.</p> <div class="cta-buttons"><a href="/egovkb/en-us/About/E-Government-at-Local-Level/Local-E-government-Toolkit">Access ToolKit</a></div> </div> </div> </div> </div> </div></div> <div class="clear"></div> </div> </div></div> </section> <section class="columns"> <div class="columns_row"> <div class="LeftPane"> <div id="dnn_LeftPane" class="left_pane DNNEmptyPane"></div> </div> <div class="RightPane"> <div id="dnn_RightPane" class="right_pane DNNEmptyPane"></div> </div> </div> </section> <section class="dbdata"> <div class="columns_row"> <div class="LeftPaneDBData"> <div id="dnn_LeftPaneDBData" class="left_pane DNNEmptyPane"></div> </div> <div class="RightPaneDBData"> <div id="dnn_RightPaneDBData" class="right_pane DNNEmptyPane"></div> </div> </div> </section> <section class="social_pane_title"> <div id="dnn_SocialPaneTitle" class="SocialPaneTitle DNNEmptyPane"></div> </section> <section class="social_pane"> <div class="columns_row"> <div class="LeftPane"> <div id="dnn_SocialLeftPane" class="left_pane DNNEmptyPane"></div> </div> <div class="RightPane"> <div id="dnn_SocialRightPane" class="right_pane DNNEmptyPane"></div> </div> </div> </section> <section class="secondary_pane"> <div id="dnn_BottomPane" class="BottomPane DNNEmptyPane"></div> </section> </div> <footer> <div id="mainFooter" class="container"> <div class="footer_menu"> <ul class="topLevel"> </ul> <div class="clr"></div> </div> <div class="footer_menu"> <ul class="topLevel"> </ul> <div class="clr"></div> </div> <div class="footer_menu"> <ul class="topLevel"> </ul> <div class="clr"></div> </div> <div class="footer_menu"> <ul class="topLevel"> </ul> <div class="clr"></div> </div> <div class="footer_menu"> <ul class="topLevel"> </ul> <div class="clr"></div> </div> <div class="clear"></div> </div> <div id="copyright"> <span id="dnn_dnnCopyright_lblCopyright" class="SkinObject">Copyright 2024 by United Nations</span> </div> </footer> </div>  <script type="text/javascript"> jQuery(document).ready(function($){ $(".DnnModule-DNN_HTML tbody tr:nth-child(odd)").addClass("odd"); $('#FileLinks tr').eq(0).addClass('hide'); $(".scroll").click(function(event){ event.preventDefault(); $('html,body').animate({scrollTop:$('[name="'+this.hash.substring(1)+'"]').offset().top}, 500); }); }); </script> <input name="ScrollTop" type="hidden" id="ScrollTop" /> <input name="__dnnVariable" type="hidden" id="__dnnVariable" autocomplete="off" value="`{`__scdoff`:`1`,`sf_siteRoot`:`/egovkb/en-us/`,`sf_tabId`:`460`}" /> <input name="__RequestVerificationToken" type="hidden" value="wxFwOfKGfALXHZlqa0Y7PAkmJ4ghguGTlxkerw-TXKi3bBI19ncf7M1jT6p7frRLtvT_JQ2" /> </form>  </body> </html>

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