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menu-item-object-page menu-item-1761"><a href="https://ubipark.com/property-owner/hospitals/">Hospitals</a></li> <li id="menu-item-3773" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3773"><a href="https://ubipark.com/property-owner/universities/">Universities</a></li> <li id="menu-item-1762" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1762"><a href="https://ubipark.com/property-owner/mobility-partners/">Mobility Partners</a></li> <li id="menu-item-1763" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1763"><a href="https://ubipark.com/property-owner/smart-buildings/">Smart Buildings</a></li> <li id="menu-item-2731" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2731"><a href="https://ubipark.com/property-owner/hotel-parking/">Hotel Parking</a></li> <li id="menu-item-1764" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1764"><a href="https://ubipark.com/property-owner/car-park-operators/">Car Park Operators</a></li> <li id="menu-item-1765" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1765"><a href="https://ubipark.com/property-owner/government-councils/">Government & Councils</a></li> <li id="menu-item-1771" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1771"><a href="https://ubipark.com/products/marketing-services/">Marketing Services</a></li> </ul> </li> <li id="menu-item-3709" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3709"><a href="https://ubipark.com/products/ai-dashboards/">Ai Dashboards</a></li> <li id="menu-item-2301" class="mobile-only menu-item menu-item-type-post_type menu-item-object-page menu-item-2301"><a href="https://ubipark.com/mission/">About</a></li> <li id="menu-item-2300" class="mobile-only menu-item menu-item-type-post_type menu-item-object-page menu-item-2300"><a href="https://ubipark.com/parking-blog/">Parking Blog</a></li> <li id="menu-item-2302" class="mobile-only menu-item menu-item-type-post_type menu-item-object-page menu-item-2302"><a href="https://ubipark.com/contact/">Enquire Now</a></li> </ul> <ul id="right-menu"> <li><a href="/mission/" class="link">About</a></li> <li><a href="/parking-blog/" class="link">Parking blog</a></li> <li><a href="/contact/" class="button">Enquire Now</a></li> </ul> </div> </div> <div id="wrapper"> <div id="page-content"> <div class="wysiwyg full-row"> <div class="container container-100 lower-no"> <h1>Privacy Policy</h1> <p><b>UbiPark Pty Ltd</b><span style="font-weight: 400;"> (</span><b>ACN</b> <b>164 474 391</b><span style="font-weight: 400;">) (“</span><b>UbiPark</b><span style="font-weight: 400;">”, “</span><b>we</b><span style="font-weight: 400;">”,</span> <span style="font-weight: 400;">“</span><b>us</b><span style="font-weight: 400;">” or</span> <span style="font-weight: 400;">“</span><b>our</b><span style="font-weight: 400;">”) is committed to respecting your privacy. Our Privacy Policy sets outs out how we collect, use, process, store, share and disclose your personal information. </span></p> <p> </p> <h3>OPENNESS AND TRANSPARENCY</h3> <p><span style="font-weight: 400;">We are committed to protecting your privacy and respecting and upholding your rights under and the Australian Privacy Principles (</span><b>APPs</b><span style="font-weight: 400;">) contained in the Privacy Act 1988 (Cth) and the General Data Protection Regulation (EU 2016/679) (the </span><b>GDPR</b><span style="font-weight: 400;">) (collectively, </span><b>Privacy Laws</b><span style="font-weight: 400;">). We ensure that we will take all necessary and reasonable steps to comply with the relevant Privacy Laws and to deal with inquiries or complaints from individuals about compliance with the relevant Privacy Laws. </span></p> <p><span style="font-weight: 400;">By accessing and using our website (located at </span><span style="font-weight: 400;">https://ubipark.com/</span><span style="font-weight: 400;">), smartphone application (</span><b>Application</b><span style="font-weight: 400;">), digital platform, as well as our products and services, you freely and expressly consent to the collection, use, processing, storage and disclosure of personal information by us as set out in this Privacy Policy.</span></p> <p> </p> <h3>PERSONAL INFORMATION</h3> <p><b>Personal information</b> <span style="font-weight: 400;">is any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.</span></p> <p><span style="font-weight: 400;">The type of personal information we collect from you includes, without limitation, the following: </span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">your full name;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">address;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">email address;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">telephone number(s); </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">date of birth;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">credit card information;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">details regarding your automotive vehicle including make, model and licence plate registration; </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or Application or online presence or through other websites or accounts from which you permit us to collect information;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">information you provide to us through customer surveys;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">billing information (including credit and bank details); or</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">any other personal information that may be required in order to facilitate your dealings with us.</span></li> </ul> <p> </p> <h3>COLLECTION OF YOUR PERSONAL INFORMATION</h3> <p><span style="font-weight: 400;">We will collect Personal Information only by lawful and fair means and not in an unreasonably intrusive way. Generally, we will collect personal information directly from you, and only to the extent necessary to provide our products and services requested or ordered by you and to carry out our administrative functions or as required by a relevant Privacy Law. We will not collect sensitive personal information (as defined under the relevant Privacy Laws) from you. We also do not knowingly seek or collect Personal Information from children below the age of 16 years.</span></p> <p><span style="font-weight: 400;">We may also collect Personal Information from you when you fill in an application form, communicate with us, visit our website, provide us with feedback, complete online surveys or participate in competitions. We may collect Personal Information about you that you have provided to our business partners or from third parties and in respect of which you have given the third party permission to share with us. </span></p> <p><span style="font-weight: 400;">If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you. </span></p> <p><span style="font-weight: 400;">We require individuals to provide accurate, up to date and complete Personal Information at the time it is collected.</span></p> <p> </p> <h3>WHAT IS OUR LEGAL BASIS?</h3> <p><span style="font-weight: 400;">Under the GDPR, we must have a legal basis to process Personal Information collected from individuals residing in the European Union. We rely on several legal bases to process your Personal Information, including: </span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">where it is necessary to provide you with access to, and use of, the products, services and websites;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">for our legitimate interests to provide, operate and improve our products, services, Application or website;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">where you have freely and expressly consented to the processing of your Personal Information by us, which you may withdraw at any time; or</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">where we are under a legal obligation to process your Personal Information.</span></li> </ul> <p> </p> <h3>WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?</h3> <p><span style="font-weight: 400;">We use, process and disclose your Personal Information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">providing our website, Application, products and services to you;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">administering, protecting, improving or optimising our website, Application, products and services (including performing data analytics, conducting research and for advertising and marketing purposes);</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">billing you for purchasing or using our website, products and services; </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">informing you about our website, products, services, rewards, surveys, contests, or other promotional activities or events sponsored or managed by us;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">responding to any inquiries or comments that you submit to us;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">verifying your identity;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">any other purpose you have consented to; and</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">any use which is required or authorised by a relevant Privacy Law.</span></li> </ul> <p> </p> <h3>DISCLOSURE OF PERSONAL INFORMATION</h3> <p><span style="font-weight: 400;">We will endeavour to take reasonable steps to deidentify your Personal Information before disclosure. Nevertheless, we may disclose your Personal Information to:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">third-parties we ordinarily engage from time to time to perform functions on our behalf for the above purposes;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">any person or entity to whom you have expressly consented to us disclosing your Personal Information to;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">our auditors, lawyers, insurers and financiers; and </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">any person or entity to whom we are required or authorised to disclose your Personal Information to in accordance with the relevant Privacy Laws.</span></li> </ul> <h3></h3> <h3>ACCESS AND MANAGEMENT</h3> <p><span style="font-weight: 400;">Subject to some exceptions provided by the relevant Privacy Laws, you may request access to your Personal Information in our customer account database, or seek correction of it, by contacting us. See section 13: Contact information. Should we decline you access to your Personal Information, we will provide a written explanation setting out our reasons for doing so. </span></p> <p><span style="font-weight: 400;">We may charge a reasonable fee that is not excessive to cover the charges of retrieving your Personal Information from our customer account database. We will not charge you for making the request.</span></p> <p><span style="font-weight: 400;">If you believe that we hold Personal Information about you that is not accurate, complete or up-to-date then you may request that your Personal Information be amended. We will respond to your request to correct your Personal Information within a reasonable timeframe and you will not be charged a fee for correcting your Personal Information. </span></p> <p><span style="font-weight: 400;">If we no longer need your Personal Information for any of the purposes set out in this Privacy Policy, or as otherwise required by the relevant Privacy Laws, we will take such steps as are reasonable in the circumstances to destroy your Personal Information or to de-identify it.</span></p> <p>If you wish to make changes or delete your data please contact our Support Team at support@ubipark.com.</p> <p> </p> <h3>DIRECT MARKETING</h3> <p><span style="font-weight: 400;">Where we:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">have your express consent (which you may withdraw at any time by contacting us);</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">have a legal basis; or</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">are otherwise permitted by relevant Privacy Laws, </span></li> </ul> <p><span style="font-weight: 400;">we may use and process your Personal Information to send you information about products and services we believe are suited to you and your interests or we may invite you to attend special events.</span></p> <p><span style="font-weight: 400;">At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your Personal Information as detailed above, will continue. You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at unsuscribe@ubipark.com </span></p> <p> </p> <h3>CROSS-BORDER DISCLOSURE</h3> <p><span style="font-weight: 400;">We may disclose your Personal Information to third party recipients located in or outside of the European Union and Australia in order to provide our website, products and services to you (</span><b>Recipients</b><span style="font-weight: 400;">). </span></p> <p><span style="font-weight: 400;">When entering into a transaction with us you expressly and freely consent to your Personal Information being disclosed or transferred to such Recipients. We will take steps reasonably necessary to ensure your Personal Information is treated securely and in accordance with this Privacy Policy. We use reasonable endeavours to ensure that each Recipient receiving your Personal Information is bound by the relevant Privacy Laws (including the Standard Contractual Clauses approved by the European Commission). The standard contractual clauses are available on the internet at the address </span><a href="http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm"><span style="font-weight: 400;">http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm</span></a><span style="font-weight: 400;">.</span></p> <p> </p> <h3>UBIPARK WEBSITE</h3> <p><span style="font-weight: 400;">When transmitting Personal Information from your computer to the UbiPark website or Application, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.</span></p> <p><span style="font-weight: 400;">The UbiPark website may use ‘cookies’ or other similar tracking technologies on our website or Application that help us track your usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of the UbiPark website.</span></p> <p> </p> <h3>SECURITY</h3> <p><span style="font-weight: 400;">We may hold your Personal Information in either electronic or hard copy. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. For example, we use SSL encryption to allow for secure communication of data between server and client.</span></p> <p><span style="font-weight: 400;">However, we cannot guarantee the security of any Personal Information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorised access, modification or disclosure, or misuse of your Personal Information.</span></p> <p> </p> <h3>ENHANCED PRIVACY RIGHTS (EUROPEAN UNION ONLY)</h3> <p><span style="font-weight: 400;">Under the GDPR, an individual residing in the European Union has enhanced privacy rights, including the right to:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">require us to correct any Personal Information held about you that is inaccurate or incomplete;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">require the deletion of Personal Information concerning you in certain situations;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">data portability for Personal Information you provide to us;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">object or withdraw your consent at any time to the processing of your Personal Information;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you; or</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">otherwise restrict our processing of your Personal Information in certain circumstances.</span></li> </ul> <p> </p> <h3>CONTACT US</h3> <p>If you have any questions about this Privacy Policy, or you have a complaint about our compliance with the Privacy Act, you may contact our Privacy Officer at:</p> <p><strong>UbiPark Privacy Officer</strong></p> <p>Address: 123 Church Street, Hawthorn 3122</p> <p>Telephone: 1300 266 400</p> <p>Email: support@ubipark.com</p> <p>We endeavour to respond to complaints within 7 days of receipt. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).</p> <p><span style="font-weight: 400;">If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us at </span><span style="font-weight: 400;">privacy@ubipark.com</span><span style="font-weight: 400;">.</span></p> <p> </p> <h3>MISCELLANEOUS</h3> <p><span style="font-weight: 400;">We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the UbiPark website.</span></p> <p> </p> <p><strong>This Privacy Policy was last updated on the 22nd November 2021</strong></p> </div> </div> </div> <div id="question" class="full-row"> <div class="container"> <h3>Have a question? Let’s Talk</h3> <a href="/contact" class="button stroke white">Contact Us Today</a> </div> </div> <div id="footer"> <div class="container top-container"> <div class="row"> <div class="col-lg-6 col-sm-12"> <img src="https://ubipark.com/wp-content/themes/ubipark/img/UbiPark_logo_white.png" alt="" /> </div> <div class="col-lg-6 col-sm-12"> <h4>Download the App <a href="https://play.google.com/store/apps/details?id=com.ubipark.app.App&hl=en_AU" target="_blank" id="icon-gp"><img src="https://ubipark.com/wp-content/themes/ubipark/img/icon-google.png" alt="" /></a> <a href="https://apps.apple.com/au/app/ubipark/id1031770236" target="_blank" id="icon-ap"><img src="https://ubipark.com/wp-content/themes/ubipark/img/icon-apple.png" alt="" /></a></h4> </div> </div> </div> <div class="container"> <div class="row"> <div id="nav_menu-2" class="col-lg-2 col-sm-6 widget widget_nav_menu"><h4 class="widget-title">Property Owners</h4><div class="menu-solutions-by-industry-container"><ul id="menu-solutions-by-industry" class="menu"><li id="menu-item-1774" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1774"><a href="https://ubipark.com/property-owner/">I am a business</a></li> <li id="menu-item-1535" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1535"><a href="https://ubipark.com/property-owner/airports/">Airports</a></li> <li id="menu-item-1312" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1312"><a href="https://ubipark.com/property-owner/hospitals/">Hospitals</a></li> <li id="menu-item-1536" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1536"><a href="https://ubipark.com/property-owner/mobility-partners/">Mobility Partners</a></li> <li id="menu-item-1537" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1537"><a href="https://ubipark.com/property-owner/smart-buildings/">Smart Buildings</a></li> <li id="menu-item-1613" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1613"><a href="https://ubipark.com/property-owner/car-park-operators/">Car Park Operators</a></li> <li id="menu-item-1614" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1614"><a href="https://ubipark.com/property-owner/government-councils/">Government & Councils</a></li> </ul></div></div><div id="nav_menu-4" class="col-lg-2 col-sm-6 widget widget_nav_menu"><h4 class="widget-title">Products</h4><div class="menu-our-parking-platform-container"><ul id="menu-our-parking-platform" class="menu"><li id="menu-item-3959" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3959"><a href="https://ubipark.com/products/ubienterprise/">UbiEnterprise</a></li> <li id="menu-item-3960" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3960"><a href="https://ubipark.com/products/ubiagile/">UbiAgile</a></li> <li id="menu-item-3961" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3961"><a href="https://ubipark.com/products/ubireservations/">UbiReservations</a></li> <li id="menu-item-4029" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-4029"><a href="https://ubipark.com/products/ubimobile/">UbiMobile</a></li> <li id="menu-item-1683" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1683"><a href="https://ubipark.com/products/console/">Console</a></li> <li id="menu-item-2316" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2316"><a href="https://ubipark.com/products/marketing-services/">Marketing Services</a></li> </ul></div></div><div id="nav_menu-5" class="col-lg-2 col-sm-6 widget widget_nav_menu"><h4 class="widget-title">Other</h4><div class="menu-other-container"><ul id="menu-other" class="menu"><li id="menu-item-1328" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1328"><a 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