Learn more about our Contact Center Software pricing and drive efficient service, connecting phone support, self-service, messaging, chatbots, and more.

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href="/eu/products/service-pricing/" target="_self"> </a>as your foundation, then simply add the product listed below to get started with your Contact Centre solution.</p> </div> </header> <div class="cards cards--flex cards--"> <article class="card card__1 card__wrapper" data-module-id="1680625873741_t4s" data-module-position="1" data-module-type="card_pricingedition" data-module-name="Salesforce Contact Centre" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Salesforce Contact Centre </h3> <div class="card__description"> <p>One simple package to transform your contact centre.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency="EUR_german"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">€</span> <span class="">150</span> </div> <div class="card__price_suffix"> user / month </div> <div class="card__price_subtext"> EUR (billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1680625873568_7n6" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1680625873568_7n6" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Native Phone and Digital Channels </li> <li class="card__list-item"> <div class="card__checkmark" 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27.2222C205.197 27.2222 262.254 17.577 315 0V28H-25V0Z" fill="white"/></symbol></defs></svg>  </section> </div><div data-blade-id="1692712185352_tos" data-blade-position="3" data-blade-name="sf/comparisontable" data-blade-variant="comparisontable" data-blade-source="www" data-blade-type="blade"> <section id="1692712185352_tos" class="relative comparisontable--blade layout-- comparisontable--" > <div class="container container--min-spacing-bottom"> <div class="grid grid_main comparisontable comparisontable__ comparisontable__gridThree"> <header class="comparisontable__blade-heading text--center"> <h2 class="headline" style=" "> See what's included in Contact Centre. </h2> </header> <div class="comparison__accordion" data-module-name="See what's included in Contact Centre." data-module-position="2" data-module-id="1" data-module-type="table" data-module-tags-manual="[{"tagName":"Products","tagUuid":"31d7900b-1698-40d6-9456-318d054d424f"}]" data-module-tags-auto="[]"> <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="a037y00000IgtjaAAB" data-module-name="Top Features" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1" class="accordion__trigger" id="accordion1" aria-label="Top Features"> <span class="accordion__title relative"> Top Features <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1" id="rel1"> <div data-component="table" data-table-pagination-mode="showMore" data-table-frozen-columns="1" id="a037y00000IgtjaAAB" class="table comparisontable_wrapper sticky-column-table hide-additional-rows" > <table role="table"> <thead role="rowgroup"> <tr role="row"> <th role="columnheader" scope="col" class="table__cell sticky-column"></th> <th role="columnheader" scope="col" class="table__cell"> <div class="edition_wrapper"> <div class="edition__copy__wrapper"> <p class="edition_name"> Salesforce Contact Center </p> <div class="price_wrapper default" data-id="currency-container" data-currency="EUR_finish"> <p class="edition_price"> <span class="">150</span> <span class="price_text__symbol">€</span> </p> <p class="edition_billing"> user/month </p> </div> <div class="price_wrapper hidden" data-id="currency-container" data-currency="USD_english"> <p class="edition_price"> Pricing is currently unsupported for this currency </p> </div> <div class="price_wrapper hidden" data-id="currency-container" data-currency="EUR_finish"> <p class="edition_price"> Pricing is currently unsupported for this currency </p> </div> <div class="price_wrapper hidden" data-id="currency-container" data-currency="AUD_english"> <p class="edition_price"> Pricing is currently unsupported for this currency </p> </div> <div class="price_wrapper hidden" data-id="currency-container" data-currency="YEN_japanese"> <p class="edition_price"> Pricing is currently unsupported for this currency </p> </div> <div class="price_wrapper hidden" data-id="currency-container" data-currency="kr_swedish"> <p class="edition_price"> Pricing is currently unsupported for this currency </p> </div> <div class="price_wrapper hidden" data-id="currency-container" data-currency="GBP_english"> <p class="edition_price"> Pricing is currently unsupported for this currency </p> </div> </div> <div class="col__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-without-cloud-1692712185352_tos" /> </svg> </div> </div> </th> </tr> </thead> <tbody role="rowgroup"> <tr role="row" > <th role="rowheader" scope="row" class="table__cell sticky-column"> <div class="table_column_header"> <p class="table_row_heading">Service Cloud Voice</p> <span role="none" data-module-type="tooltip" data-module-id="a047y000001LneoAAC" data-module-name="Service Cloud Voice" data-module-position="1" class="card_tooltip"> <button class="tooltip " data-link-text="Natively integrate cloud telephony with your customer data. Bring in telephony from a partner solution or leverage Amazon Connect out of the box" data-link-url="tooltip" data-link-type="tooltip" aria-labelledby="tooltip-1692712185352_tos-a047y000001LneoAAC"> <svg class="tooltip_icon" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.99997 0.615356C3.90766 0.615356 0.615356 3.90766 0.615356 7.99997C0.615356 12.0923 3.90766 15.3846 7.99997 15.3846C12.0923 15.3846 15.3846 12.0923 15.3846 7.99997C15.3846 3.90766 12.0923 0.615356 7.99997 0.615356ZM7.99997 4.33843C8.52305 4.33843 8.92305 4.73843 8.92305 5.26151C8.92305 5.78459 8.52305 6.18459 7.99997 6.18459C7.47689 6.18459 7.07689 5.78459 7.07689 5.26151C7.07689 4.73843 7.47689 4.33843 7.99997 4.33843ZM9.53843 10.8C9.53843 10.9538 9.41536 11.0769 9.23074 11.0769H6.7692C6.61536 11.0769 6.46151 10.9846 6.46151 10.8V10.1846C6.46151 10.0307 6.58459 9.84613 6.7692 9.84613C6.92305 9.84613 7.07689 9.75382 7.07689 9.5692V8.33843C7.07689 8.18459 6.95382 7.99997 6.7692 7.99997C6.61536 7.99997 6.46151 7.90766 6.46151 7.72305V7.10766C6.46151 6.95382 6.58459 6.7692 6.7692 6.7692H8.61536C8.7692 6.7692 8.92305 6.92305 8.92305 7.10766V9.5692C8.92305 9.72305 9.04613 9.84613 9.23074 9.84613C9.38459 9.84613 9.53843 9.99997 9.53843 10.1846V10.8Z" fill="#747474"/></svg> <span class="tooltip_top_position_arrow_center tooltip_text" role="tooltip" id="tooltip-1692712185352_tos-a047y000001LneoAAC"><p>Natively integrate cloud telephony with your customer data. Bring in telephony from a partner solution or leverage Amazon Connect out of the box</p></span> </button> </span> </div> </th> <td role="cell" class="table__cell"><div class="checkmark" aria-label="Included" role="img"></div></td> </tr> <tr role="row" > <th role="rowheader" scope="row" class="table__cell sticky-column"> <div class="table_column_header"> <p class="table_row_heading">Self-Service</p> <span role="none" data-module-type="tooltip" data-module-id="a047y000001LnemAAC" data-module-name="Self-Service" data-module-position="2" class="card_tooltip"> <button class="tooltip " data-link-text="Empower customers to easily resolve issues on their own with community logins" data-link-url="tooltip" data-link-type="tooltip" aria-labelledby="tooltip-1692712185352_tos-a047y000001LnemAAC"> <svg class="tooltip_icon" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.99997 0.615356C3.90766 0.615356 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tooltip_text" role="tooltip" id="tooltip-1692712185352_tos-a047y000001LnemAAC"><p>Empower customers to easily resolve issues on their own with community logins</p></span> </button> </span> </div> </th> <td role="cell" class="table__cell"><div class="checkmark" aria-label="Included" role="img"></div></td> </tr> <tr role="row" > <th role="rowheader" scope="row" class="table__cell sticky-column"> <div class="table_column_header"> <p class="table_row_heading">Digital Engagement</p> <span role="none" data-module-type="tooltip" data-module-id="a047y000001LnenAAC" data-module-name="Digital Engagement" data-module-position="3" class="card_tooltip"> <button class="tooltip " data-link-text="Reach customers across every digital channel -- including mobile messaging, web chat, Facebook Messenger and WhatsApp" data-link-url="tooltip" data-link-type="tooltip" aria-labelledby="tooltip-1692712185352_tos-a047y000001LnenAAC"> <svg class="tooltip_icon" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.99997 0.615356C3.90766 0.615356 0.615356 3.90766 0.615356 7.99997C0.615356 12.0923 3.90766 15.3846 7.99997 15.3846C12.0923 15.3846 15.3846 12.0923 15.3846 7.99997C15.3846 3.90766 12.0923 0.615356 7.99997 0.615356ZM7.99997 4.33843C8.52305 4.33843 8.92305 4.73843 8.92305 5.26151C8.92305 5.78459 8.52305 6.18459 7.99997 6.18459C7.47689 6.18459 7.07689 5.78459 7.07689 5.26151C7.07689 4.73843 7.47689 4.33843 7.99997 4.33843ZM9.53843 10.8C9.53843 10.9538 9.41536 11.0769 9.23074 11.0769H6.7692C6.61536 11.0769 6.46151 10.9846 6.46151 10.8V10.1846C6.46151 10.0307 6.58459 9.84613 6.7692 9.84613C6.92305 9.84613 7.07689 9.75382 7.07689 9.5692V8.33843C7.07689 8.18459 6.95382 7.99997 6.7692 7.99997C6.61536 7.99997 6.46151 7.90766 6.46151 7.72305V7.10766C6.46151 6.95382 6.58459 6.7692 6.7692 6.7692H8.61536C8.7692 6.7692 8.92305 6.92305 8.92305 7.10766V9.5692C8.92305 9.72305 9.04613 9.84613 9.23074 9.84613C9.38459 9.84613 9.53843 9.99997 9.53843 10.1846V10.8Z" fill="#747474"/></svg> <span class="tooltip_top_position_arrow_center tooltip_text" role="tooltip" id="tooltip-1692712185352_tos-a047y000001LnenAAC"><p>Reach customers across every digital channel -- including mobile messaging, web chat, Facebook Messenger and WhatsApp</p></span> </button> </span> </div> </th> <td role="cell" class="table__cell"><div class="checkmark" aria-label="Included" role="img"></div></td> </tr> <tr role="row" > <th role="rowheader" scope="row" class="table__cell sticky-column"> <div class="table_column_header"> <p class="table_row_heading">Feedback Management</p> <span role="none" data-module-type="tooltip" data-module-id="a047y000001LnepAAC" data-module-name="Feedback Management" data-module-position="4" class="card_tooltip"> <button class="tooltip " data-link-text="Capture and analyze contextual feedback to continuously improve service" data-link-url="tooltip" data-link-type="tooltip" aria-labelledby="tooltip-1692712185352_tos-a047y000001LnepAAC"> <svg class="tooltip_icon" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.99997 0.615356C3.90766 0.615356 0.615356 3.90766 0.615356 7.99997C0.615356 12.0923 3.90766 15.3846 7.99997 15.3846C12.0923 15.3846 15.3846 12.0923 15.3846 7.99997C15.3846 3.90766 12.0923 0.615356 7.99997 0.615356ZM7.99997 4.33843C8.52305 4.33843 8.92305 4.73843 8.92305 5.26151C8.92305 5.78459 8.52305 6.18459 7.99997 6.18459C7.47689 6.18459 7.07689 5.78459 7.07689 5.26151C7.07689 4.73843 7.47689 4.33843 7.99997 4.33843ZM9.53843 10.8C9.53843 10.9538 9.41536 11.0769 9.23074 11.0769H6.7692C6.61536 11.0769 6.46151 10.9846 6.46151 10.8V10.1846C6.46151 10.0307 6.58459 9.84613 6.7692 9.84613C6.92305 9.84613 7.07689 9.75382 7.07689 9.5692V8.33843C7.07689 8.18459 6.95382 7.99997 6.7692 7.99997C6.61536 7.99997 6.46151 7.90766 6.46151 7.72305V7.10766C6.46151 6.95382 6.58459 6.7692 6.7692 6.7692H8.61536C8.7692 6.7692 8.92305 6.92305 8.92305 7.10766V9.5692C8.92305 9.72305 9.04613 9.84613 9.23074 9.84613C9.38459 9.84613 9.53843 9.99997 9.53843 10.1846V10.8Z" fill="#747474"/></svg> <span class="tooltip_top_position_arrow_center tooltip_text" role="tooltip" id="tooltip-1692712185352_tos-a047y000001LnepAAC"><p>Capture and analyze contextual feedback to continuously improve service</p></span> </button> </span> </div> </th> <td role="cell" class="table__cell"><div class="checkmark" aria-label="Included" role="img"></div></td> </tr> <tr role="row" > <th role="rowheader" scope="row" class="table__cell sticky-column"> <div class="table_column_header"> <p class="table_row_heading">Automation and Intelligence</p> <span role="none" data-module-type="tooltip" data-module-id="a047y000001LneqAAC" data-module-name="Automation and Intelligence" data-module-position="5" class="card_tooltip"> <button class="tooltip " data-link-text="Turnkey bots to automate messaging. Intelligence to empower productive agents" data-link-url="tooltip" data-link-type="tooltip" aria-labelledby="tooltip-1692712185352_tos-a047y000001LneqAAC"> <svg class="tooltip_icon" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.99997 0.615356C3.90766 0.615356 0.615356 3.90766 0.615356 7.99997C0.615356 12.0923 3.90766 15.3846 7.99997 15.3846C12.0923 15.3846 15.3846 12.0923 15.3846 7.99997C15.3846 3.90766 12.0923 0.615356 7.99997 0.615356ZM7.99997 4.33843C8.52305 4.33843 8.92305 4.73843 8.92305 5.26151C8.92305 5.78459 8.52305 6.18459 7.99997 6.18459C7.47689 6.18459 7.07689 5.78459 7.07689 5.26151C7.07689 4.73843 7.47689 4.33843 7.99997 4.33843ZM9.53843 10.8C9.53843 10.9538 9.41536 11.0769 9.23074 11.0769H6.7692C6.61536 11.0769 6.46151 10.9846 6.46151 10.8V10.1846C6.46151 10.0307 6.58459 9.84613 6.7692 9.84613C6.92305 9.84613 7.07689 9.75382 7.07689 9.5692V8.33843C7.07689 8.18459 6.95382 7.99997 6.7692 7.99997C6.61536 7.99997 6.46151 7.90766 6.46151 7.72305V7.10766C6.46151 6.95382 6.58459 6.7692 6.7692 6.7692H8.61536C8.7692 6.7692 8.92305 6.92305 8.92305 7.10766V9.5692C8.92305 9.72305 9.04613 9.84613 9.23074 9.84613C9.38459 9.84613 9.53843 9.99997 9.53843 10.1846V10.8Z" fill="#747474"/></svg> <span class="tooltip_top_position_arrow_center tooltip_text" role="tooltip" id="tooltip-1692712185352_tos-a047y000001LneqAAC"><p>Turnkey bots to automate messaging. Intelligence to empower productive agents</p></span> </button> </span> </div> </th> <td role="cell" class="table__cell"><div class="checkmark" aria-label="Included" role="img"></div></td> </tr> <tr role="row" > <th role="rowheader" scope="row" class="table__cell sticky-column"> <div class="table_column_header"> <p class="table_row_heading">Omni-Channel Routing</p> <span role="none" data-module-type="tooltip" data-module-id="a047y000001LnerAAC" data-module-name="Omni-Channel Routing" data-module-position="6" class="card_tooltip"> <button class="tooltip " data-link-text="Automatically route cases, from any channel, to the right agent at the right time" data-link-url="tooltip" data-link-type="tooltip" aria-labelledby="tooltip-1692712185352_tos-a047y000001LnerAAC"> <svg class="tooltip_icon" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.99997 0.615356C3.90766 0.615356 0.615356 3.90766 0.615356 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id="tooltip-1692712185352_tos-a047y000001LnerAAC"><p>Automatically route cases, from any channel, to the right agent at the right time</p></span> </button> </span> </div> </th> <td role="cell" class="table__cell"><div class="checkmark" aria-label="Included" role="img"></div></td> </tr> <tr role="row" > <th role="rowheader" scope="row" class="table__cell sticky-column"> <div class="table_column_header"> <p class="table_row_heading">Shift Scheduling</p> <span role="none" data-module-type="tooltip" data-module-id="a047y000001LnesAAC" data-module-name="Shift Scheduling" data-module-position="7" class="card_tooltip"> <button class="tooltip " data-link-text="Optimize shifts with human-centric scheduling based on skills, location, business rules, and agent work preference" data-link-url="tooltip" data-link-type="tooltip" aria-labelledby="tooltip-1692712185352_tos-a047y000001LnesAAC"> <svg class="tooltip_icon" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.99997 0.615356C3.90766 0.615356 0.615356 3.90766 0.615356 7.99997C0.615356 12.0923 3.90766 15.3846 7.99997 15.3846C12.0923 15.3846 15.3846 12.0923 15.3846 7.99997C15.3846 3.90766 12.0923 0.615356 7.99997 0.615356ZM7.99997 4.33843C8.52305 4.33843 8.92305 4.73843 8.92305 5.26151C8.92305 5.78459 8.52305 6.18459 7.99997 6.18459C7.47689 6.18459 7.07689 5.78459 7.07689 5.26151C7.07689 4.73843 7.47689 4.33843 7.99997 4.33843ZM9.53843 10.8C9.53843 10.9538 9.41536 11.0769 9.23074 11.0769H6.7692C6.61536 11.0769 6.46151 10.9846 6.46151 10.8V10.1846C6.46151 10.0307 6.58459 9.84613 6.7692 9.84613C6.92305 9.84613 7.07689 9.75382 7.07689 9.5692V8.33843C7.07689 8.18459 6.95382 7.99997 6.7692 7.99997C6.61536 7.99997 6.46151 7.90766 6.46151 7.72305V7.10766C6.46151 6.95382 6.58459 6.7692 6.7692 6.7692H8.61536C8.7692 6.7692 8.92305 6.92305 8.92305 7.10766V9.5692C8.92305 9.72305 9.04613 9.84613 9.23074 9.84613C9.38459 9.84613 9.53843 9.99997 9.53843 10.1846V10.8Z" fill="#747474"/></svg> <span class="tooltip_top_position_arrow_center tooltip_text" role="tooltip" id="tooltip-1692712185352_tos-a047y000001LnesAAC"><p>Optimize shifts with human-centric scheduling based on skills, location, business rules, and agent work preference</p></span> </button> </span> </div> </th> <td role="cell" class="table__cell"><div class="checkmark" aria-label="Included" role="img"></div></td> </tr> </tbody> </table> </div> </section> </div> </div> </div>  <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" style="width: 0; height: 0; position: absolute; left: -100px"> <defs> <symbol id="textured-background-without-cloud-1692712185352_tos"> <g mask="url(#mask0_3258_264547)"> <path transform="rotate(90 428.408 -30.5078)" d="M428.408 -30.5078h426.215v545.786H428.408Z" /> <g opacity="0.4"> <mask id="mask1_3258_264547" style="mask-type:alpha" maskUnits="userSpaceOnUse" x="-173" 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class="cards cards--carousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-extend_the_p" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1680290945295_8pf" aria-label="slide 1 of 2" role="group" data-module-position="1" data-module-type="card_productaddon" data-module-name="Einstein for Service" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 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</div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1681482300198_187i" aria-label="slide 2 of 2" role="group" data-module-position="2" data-module-type="card_productaddon" data-module-name="Slack for Service" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/eu/slack/departments/" data-link-text="Slack for Service" data-link-url="/eu/slack/departments/" data-link-type="header" target="_self"> Slack for Service </a> </h3> <div class="card__description"> <p>Take sales productivity to new heights with real-time CRM data and automations in Slack.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" 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nupfixed--blade layout--3 nupfixed--card_successplan" > <div class="container container--min-spacing-top"> <div class="grid grid_main nupfixed nupfixed__3 nupfixed__gridThree"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Next, choose the Success Plan right for you. </h2> <div class="blade__description pbc-g-text-body-1-2 pbc-g-text-body-1-2-ul-checkmark-spacing"> <p>From resources to embedded experts, get the right level of support and expert guidance for your business.</p> </div> </header> <div class="cards cards--flex cards--flexThree"> <article class="card card__1 card__wrapper" data-module-id="1680638605759_11s9" data-module-position="1" data-module-type="card_successplan" data-module-name="Standard Success Plan" data-module-track-impressions="" > <div class="card--card_successplan pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Standard Success Plan </h3> <div class="card__description"> <p>Explore self-guided resources.</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency=""> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Online learning to upskill teams </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Global Trailhead community </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/eu/services/success-plans/overview/standard-success-plans/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="wideAll" aria-label="Learn more about the Standard Success Plan" href="/eu/services/success-plans/overview/standard-success-plans/" > Learn more </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1680638605763_lbi" data-module-position="2" data-module-type="card_successplan" data-module-name="Premier Success Plan" data-module-track-impressions="" > <div class="card--card_successplan pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Premier Success Plan </h3> <div class="card__description"> Fast track your success now with easy and expert guidance. </div> </div> <div class="card__price_wrapper default" data-id="" data-currency=""> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Expert coaching and education </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Tailored assessments </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Bundled with Unlimited Edition </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/eu/services/success-plans/overview/premier-success-plans/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="wideAll" aria-label="Learn more about the Premier Success Plan" href="/eu/services/success-plans/overview/premier-success-plans/" > Learn more </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1680638605767_uxd" data-module-position="3" data-module-type="card_successplan" data-module-name="Signature Success Plan" data-module-track-impressions="" > <div class="card--card_successplan pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Signature Success Plan </h3> <div class="card__description"> <p>Maximise ROI with proactive, personalised expertise</p> </div> </div> <div class="card__price_wrapper default" data-id="" data-currency=""> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Designated Technical Account Manager </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Proactive monitoring </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Key event management </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Fastest 24x7 support response times </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/eu/services/success-plans/overview/signature-success-plans/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="wideAll" aria-label="Learn more about the Signature Success Plan" href="/eu/services/success-plans/overview/signature-success-plans/" > Learn more </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="1680900080047_dug" data-blade-position="6" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1680900080047_dug" class="relative nup--blade layout--2 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__2 nup__gridTwo"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Maximise ROI with the world's #1 Success Ecosystem. </h2> <div class="blade__description pbc-g-text-body-1-2 pbc-g-text-body-1-2-ul-checkmark-spacing"> <p>From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.</p> </div> </header> <div class="cards"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1681864059502_5x3" data-module-name="Partners" data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://appexchange.salesforce.com/mktcollections/cloud-collections/ServiceCloud" tabindex="-1" aria-label="Partners" data-link-url="https://appexchange.salesforce.com/mktcollections/cloud-collections/ServiceCloud" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/04/n-up-success-ecosystem-partners-pricing-wide.jpg?w=1024" class="card__image" alt="A smiling salesforce partner stands with a badge that reads 12K trusted partners" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/04/n-up-success-ecosystem-partners-pricing-wide.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/04/n-up-success-ecosystem-partners-pricing-wide.jpg?resize=300,183 300w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/04/n-up-success-ecosystem-partners-pricing-wide.jpg?resize=768,469 768w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/04/n-up-success-ecosystem-partners-pricing-wide.jpg?resize=1024,626 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://appexchange.salesforce.com/mktcollections/cloud-collections/ServiceCloud" data-link-text="Partners" data-link-url="https://appexchange.salesforce.com/mktcollections/cloud-collections/ServiceCloud" data-link-type="header" target="_blank"> Partners </a> </h3> <div 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data-module-id="1681864216643_lbn" data-module-name="Professional Services" data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/eu/services/professional-services/overview/" tabindex="-1" aria-label="Professional Services" data-link-url="/eu/services/professional-services/overview/" data-link-type="image" target=""> <img loading="lazy" src="https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/04/n-up-success-ecosystem-pro-serv-pricing-center-wide.jpg?w=1024" class="card__image" alt="Two smiling professional services people" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/04/n-up-success-ecosystem-pro-serv-pricing-center-wide.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/04/n-up-success-ecosystem-pro-serv-pricing-center-wide.jpg?resize=300,183 300w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/04/n-up-success-ecosystem-pro-serv-pricing-center-wide.jpg?resize=768,469 768w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/04/n-up-success-ecosystem-pro-serv-pricing-center-wide.jpg?resize=1024,626 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="/eu/services/professional-services/overview/" data-link-text="Professional Services" data-link-url="/eu/services/professional-services/overview/" data-link-type="header" target=""> Professional Services </a> </h3> <div class="card__description mt-16"> <p>Accelerate time to value with unrivalled Salesforce expertise.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/eu/services/professional-services/overview/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardTwoUp" data-stacking="wideM" aria-label="Learn more about Professional Services" href="/eu/services/professional-services/overview/" > Learn more </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="1680128670617_lp2" data-blade-position="7" data-blade-name="sf/contactus" data-blade-variant="contactus" data-blade-source="www" data-blade-type="blade"> <section id="1680128670617_lp2" class="relative contactus--blade contactus--link_below layout--3 contactus--card_contactus" > <div class="container container--min-spacing-top background__present"> <div class="grid grid_main contactus contactus__3 contactus__gridThree"> <header class="contactus__blade-heading text--center"> <h2 class="headline" style=" "> Ready to take the next step with the Service Solution built on the world's #1 CRM? </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper" data-module-id="1680128670595_13wg" data-module-type="card_contactus" data-module-name="Start your trial." data-module-position="1" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/screen.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Start your trial. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Try Service Cloud free for 30 days. No credit card, no installations.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="/eu/form/signup/freetrial-service/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Try for free" href="/eu/form/signup/freetrial-service/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1680128670599_15vw" data-module-type="card_contactus" data-module-name="Talk to an expert." data-module-position="2" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/call.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Talk to an expert. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> Tell us a bit more so the right person can reach out faster. </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Request a call" data-link-url="/eu/form/contact/contactme/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Request a call" href="/eu/form/contact/contactme/?d=pb" target="_blank" rel="noopener" > Request a call </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1680128670602_1avq" data-module-type="card_contactus" data-module-name="Stay up to date." data-module-position="3" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/email.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Stay up to date. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> Get the latest research, industry insights, and product news delivered straight to your inbox. </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Sign up for newsletter" data-link-url="/eu/form/other/blog-newsletter/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" 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300w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/06/contact-us-footer-service.jpg?resize=768,287 768w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/06/contact-us-footer-service.jpg?resize=1024,383 1024w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/06/contact-us-footer-service.jpg?resize=1536,574 1536w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/06/contact-us-footer-service.jpg?resize=2048,765 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1693935996882_wor" data-blade-position="8" data-blade-name="sf/faq" data-blade-variant="faq" data-blade-source="www" data-blade-type="blade"> <section id="1693935996882_wor" class="relative faq--blade" > <div class="container"> <article class="grid grid_main" data-module-track-impressions="false" data-module-id="1693935996882_wor" data-module-name="Salesforce Contact Centre Pricing FAQ" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Salesforce Contact Centre Pricing FAQ </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1693935996882_wor" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1693935997082_zaf" data-module-name="Does Salesforce Contact Centre include Service Cloud Voice telephony usage?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1693935996882_wor-11" class="accordion__trigger" id="accordion1693935996882_wor-11" aria-label="Does Salesforce Contact Centre include Service Cloud Voice telephony usage?"> <span class="accordion__title relative"> Does Salesforce Contact Centre include Service Cloud Voice telephony usage? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1693935996882_wor-11" id="rel1693935996882_wor-11"> <div class="accordion__description"> <p>You can use Salesforce Contact Centre with either Service Cloud Voice partner telephony, or Service Cloud Voice with natively integrated Amazon Connect. If you opt for Service Cloud Voice with Amazon Connect, you will need to purchase an add-on with the required usage.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1693936066527_1a5a" data-module-name="Do I need to purchase any additional usage to use Salesforce Contact Centre?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1693935996882_wor-12" class="accordion__trigger" id="accordion1693935996882_wor-12" aria-label="Do I need to purchase any additional usage to use Salesforce Contact Centre?"> <span class="accordion__title relative"> Do I need to purchase any additional usage to use Salesforce Contact Centre? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1693935996882_wor-12" id="rel1693935996882_wor-12"> <div class="accordion__description"> <p>In addition to the Service Cloud Voice usage add-on, some components of Salesforce Contact Centre will require that additional usage be purchased over time, including additional messaging packs, surveys, bot sessions and hours of conversation insights.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1693936087264_rhg" data-module-name="Can I change or modify our Salesforce contract after purchase?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1693935996882_wor-13" class="accordion__trigger" id="accordion1693935996882_wor-13" aria-label="Can I change or modify our Salesforce contract after purchase?"> <span class="accordion__title relative"> Can I change or modify our Salesforce contract after purchase? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1693935996882_wor-13" id="rel1693935996882_wor-13"> <div class="accordion__description"> <p>Yes, we understand that some companies may need to revise their contracts based on unexpected circumstances. To do this please contact your sales rep or reach out to sales at 00800 7253 3333 (Freephone) to discuss options.</p> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1693936101950_foa" data-module-name="Do Salesforce products integrate with outside applications and systems?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1693935996882_wor-14" class="accordion__trigger" id="accordion1693935996882_wor-14" aria-label="Do Salesforce products integrate with outside applications and systems?"> <span class="accordion__title relative"> Do Salesforce products integrate with outside applications and systems? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1693935996882_wor-14" id="rel1693935996882_wor-14"> <div class="accordion__description"> <p>In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.<br><br>Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1693936210853_ojf" data-module-name="What support and service packages are available?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1693935996882_wor-15" class="accordion__trigger" id="accordion1693935996882_wor-15" aria-label="What support and service packages are available?"> <span class="accordion__title relative"> What support and service packages are available? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1693935996882_wor-15" id="rel1693935996882_wor-15"> <div class="accordion__description"> <p>We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.</p> </div> </section> </div> <div class="accordion__item accordion__item-6 " data-module-id="1693936219642_j4f" data-module-name="How long are your contracts?" data-module-position="6" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1693935996882_wor-16" class="accordion__trigger" id="accordion1693935996882_wor-16" aria-label="How long are your contracts?"> <span class="accordion__title relative"> How long are your contracts? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1693935996882_wor-16" id="rel1693935996882_wor-16"> <div class="accordion__description"> <p>Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.</p> </div> </section> </div> <div class="accordion__item accordion__item-7 " data-module-id="1693936260899_1272" data-module-name="Can I upgrade at any time? Can I add more products later on?" data-module-position="7" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1693935996882_wor-17" class="accordion__trigger" id="accordion1693935996882_wor-17" aria-label="Can I upgrade at any time? Can I add more products later on?"> <span class="accordion__title relative"> Can I upgrade at any time? Can I add more products later on? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1693935996882_wor-17" id="rel1693935996882_wor-17"> <div class="accordion__description"> <p>You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 00800 7253 3333 (Freephone) to see what works for your business.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> <div class="blade__background blade__background--below" aria-hidden="true"> <div class="background__graphics background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/08/salescloud-faq-background-min.png?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/08/salescloud-faq-background-min.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/08/salescloud-faq-background-min.png?resize=300,84 300w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/08/salescloud-faq-background-min.png?resize=768,214 768w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/08/salescloud-faq-background-min.png?resize=1024,285 1024w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/08/salescloud-faq-background-min.png?resize=1536,428 1536w,https://wp.sfdcdigital.com/en-eu/wp-content/uploads/sites/11/2023/08/salescloud-faq-background-min.png?resize=2048,570 2048w" width="100%"/> </div> </div> </div> </section> </div><div data-blade-id="1695849592172_9dk" data-blade-position="9" data-blade-name="sf/footnote" data-blade-variant="footnote" data-blade-source="www" data-blade-type="blade"> <section id="1695849592172_9dk" class="relative footnote--blade" > <div class="container"> <article class="grid grid_main footnote--center"> <div class="footnote__text "> <p>* This edition requires an annual contract.<br><br>This page is provided for information purposes only and subject to change. 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