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<li><a href="/web/20130509073507/http://www.telstra.com.au/sitemap/index.htm">Telstra Site Maps</a></li>
<li>About Telstra</li>
 </ul> </div> </div>    <div class="container_18" id="content-body"> <div id="secondary-navigation" class="nav grid_3 alpha"> <ul> <li id="ss-sitemap-personal"><a href="/web/20130509073507/http://www.telstra.com.au/sitemap/personal/">Personal</a></li><li id="ss-sitemap-business-enterprise"><a href="/web/20130509073507/http://www.telstra.com.au/sitemap/business-enterprise/">Business & Enterprise</a></li><li id="ss-sitemap-about-telstra"><a href="/web/20130509073507/http://www.telstra.com.au/sitemap/about-telstra/">About Telstra</a></li>  </ul> </div> <div id="page-content" class="article grid_15 omega"> <div class="clear"></div> <div class="clear"></div> <div style="display:none;"> <p> Number of containers in this row: 1</p> </div> <div class="container-row grid_15 alpha omega"> <div class="container style-a no-pad grid_15 colour-d2 alpha omega"> <div class="header"> <div class="heading-40"> <h1>About Telstra</h1> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> </div> </div> </div> </div> <div style="display:none;"> <p> Number of containers in this row: 1</p> </div> <div class="container-row grid_15 alpha omega"> <div class="container style-a no-pad grid_15 colour-d2 alpha omega"> <div class="header"> <div class="heading-20"> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <div class="split_33 alpha"> <h2><span class="heading-20"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview"><span class="heading-shade-3">Our Company</span></a></span></h2><ul class="linkList"> <li id="ss_profile"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/telstra-profile/index.htm"><strong>Telstra Profile</strong></a></li><li id="ss_visionandmission"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/vision-and-mission/index.htm"><strong>Vision and Mission</strong></a></li><li id="ss_executivesdirectors"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/executives-directors/index.htm"><strong>Executives and Directors</strong></a></li><li id="ss_businessunits"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/business-units/index.htm"><strong>Business Units</strong></a></li><li id="ss_history"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/history/index.htm"><strong>History</strong></a><ul class="linkList indentedList"><li id="ss_telecomtimeline"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/history/tele-communications-timeline/index.htm">Telecommunications Timeline</a></li><li id="ss_thetelstrastory"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/history/telstra-story/index.htm">The Telstra Story</a></li><li id="ss_telstramuseums"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/history/telstra-museums/index.htm">Telstra Museums</a></li></ul> </li><li id="ss_fastfacts"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/fast-facts/index.htm"><strong>Fast Facts</strong></a></li><li id="ss_awards"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/awards/index.htm"><strong>Awards</strong></a></li><li id="ss_corpgovernance"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/governance/index.htm"><strong>Corporate Governance</strong></a><ul class="linkList indentedList"><li id="ss_boardofdirectors"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/governance/directors/index.htm">Board of Directors</a></li><li id="ss_committeesoftheboard"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/governance/committees/index.htm">Committees of the Board</a></li><li id="ss_remunerationframework"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/governance/remuneration/index.htm">Remuneration Framework</a></li><li id="ss_riskoversightmanagement"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/governance/risk/index.htm">Risk Oversight and Management</a></li><li id="ss_principles"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/governance/principles/index.htm">Company Policies and Business Principles</a></li><li id="ss_diversity-inclusion"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/governance/diversity-and-inclusion/index.htm">Diversity and Inclusion</a></li><li id="ss_documentsandcharters"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/governance/documents/index.htm">Documents and Charters</a></li><li id="ss_legal_regulatory-compliance"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/governance/legaland-regulatory-compliance/index.htm">Legal and Regulatory Compliance</a></li><li id="ss_sustainability_at_telstra"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/governance/sustainability-at-telstra/index.htm">Sustainability at Telstra</a></li><li id="ss_shareholder_communications"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/governance/shareholder-communications/index.htm">Shareholder Communications</a></li></ul> </li><li id="ss_regulatoryenvironment"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/regulatory/index.htm"><strong>Regulatory Environment</strong></a><ul class="linkList indentedList"><li id="ss_accountingseparation"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/regulatory/separation/index.htm">Accounting Separation</a></li><li id="ss_ipnd"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/regulatory/ipnd/index.htm">IPND</a></li></ul> </li><li id="ss_about_supplyingtotelstra"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/supplying-to-telstra/index.htm"><strong>Supplying to Telstra</strong></a><ul class="linkList indentedList"><li id="ss_about_purchasingintelstra"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/supplying-to-telstra/purchasing-in-telstra/index.htm">Purchasing in Telstra</a></li><li id="ss_about_purchasingterms"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/supplying-to-telstra/telstras-purchasing-terms/index.htm">Telstra's Purchasing Terms</a></li><li id="ss_about_contractconditions"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/supplying-to-telstra/contractual-terms-conditions/index.htm">Contractual Terms & Conditions</a></li><li id="ss_about_tenderingprocess"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/supplying-to-telstra/telstras-tendering-process/index.htm">Telstra's Tendering Process</a></li><li id="ss_about_ecommerce"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/supplying-to-telstra/ecommerce-with-telstra/index.htm">eCommerce with Telstra</a></li><li id="ss_about_ecommercevendors"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/supplying-to-telstra/ecommerce-telstra-contracted-vendors/index.htm">eCommerce - Telstra Contracted Vendors</a></li><li id="ss_about_ecommerceactivities"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/supplying-to-telstra/ecommerce-activities-within-telstra/index.htm">eCommerce - Activities within Telstra</a></li><li id="ss_about_ecommerceinfo"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/company-overview/supplying-to-telstra/ecommerce-additional-information/index.htm">eCommerce - Additional Information</a></li></ul> </li></ul> </div> <div class="split_33"> <h2><span class="heading-20"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor"><span class="heading-shade-3">Investors</span></a></span></h2><ul class="linkList"> <li id="ss_asxannouncements"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/asx-announcements/index.htm"><strong>ASX Announcements</strong></a></li><li id="ss_my-shareholding"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/my-shareholding/index.htm"><strong>My Shareholding</strong></a><ul class="linkList indentedList"><li id="ss_investorpresentations"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/my-shareholding/shareholder-updates/index.htm">Shareholder Updates</a></li><li id="ss_becoma-an-e-shareholder"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/my-shareholding/become-an-e-shareholder/index.htm">Become an e-shareholder</a></li><li id="ss_shareholderservices"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/my-shareholding/shareholder-login/index.htm">Shareholder Login</a></li><li id="ss_shareholderforms"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/my-shareholding/shareholder-forms/index.htm">Shareholder Forms</a></li><li id="ss_annualgeneralmeeting"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/my-shareholding/annual-general-meeting/index.htm">Annual General Meeting</a></li><li id="ss_sharepricedetails"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/my-shareholding/share-price-details/index.htm">Share Price Details</a></li><li id="ss_dividends"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/my-shareholding/dividends/index.htm">Dividends</a></li><li id="ss_shareofferprospectus"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/my-shareholding/prospectus/index.htm">Share Offer Prospectus</a></li><li id="ss_employeeshareholderscheme"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/my-shareholding/employee-shareholder-scheme/index.htm">Employee Shareholder Scheme</a></li><li id="ss_investorfaqs"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/my-shareholding/faqs/index.htm">FAQs</a></li></ul> </li><li id="ss_financial-information"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/financial-information/index.htm"><strong>Financial Information</strong></a><ul class="linkList indentedList"><li id="ss_financialresults"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/financial-information/financial-results/index.htm">Financial Results</a></li><li id="ss_investorday"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/financial-information/investor-day/index.htm">Investor Day</a></li><li id="ss_annualreports"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/financial-information/annual-reports/index.htm">Annual Report</a></li><li id="ss_otherpresentations"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/financial-information/presentations/index.htm">Other Presentations</a></li><li id="ss_financialsummary"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/financial-information/financial-summary/index.htm">Five Year Financial Summary</a></li><li id="ss_webcast"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/financial-information/webcasts/index.htm">Webcasts</a></li></ul> </li><li id="ss_treasury"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/treasury/index.htm"><strong>Treasury (Debt Investors)</strong></a><ul class="linkList indentedList"><li id="ss_domesticborrowings"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/treasury/domestic-borrowings/index.htm">Domestic Borrowings</a></li><li id="ss_domesticdocumentation"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/treasury/domestic-documentation/index.htm">Domestic Borrowings - Documentation</a></li><li id="ss_foreignborrowings"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/treasury/foreign-borrowings/index.htm">Foreign Borrowings</a></li><li id="ss_foreigndocumentation"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/treasury/foreign-documentation/index.htm">Foreign Borrowings - Documentation</a></li><li id="ss_creditratings"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/treasury/credit-ratings/index.htm">Credit Ratings</a></li><li id="ss_investorbriefings"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/treasury/debt-investor-information/index.htm">Debt Investor Information</a></li></ul> </li><li id="ss_calendar"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/calendar/index.htm"><strong>Calendar</strong></a></li><li id="ss_contactus"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/investor/contact-us/index.htm"><strong>Contact Us</strong></a></li></ul> </div> <div class="split_33 omega"> <h2><span class="heading-20"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/media-centre"><span class="heading-shade-3">Media Centre</span></a></span></h2> <ul class="linkList"> <li id="ss_announcements"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/media-centre/announcements/index.htm"><strong>Announcements</strong></a></li><li id="ss_speeches"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/media-centre/speeches/index.htm"><strong>Speeches</strong></a></li><li id="ss_reportsandsubmissions"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/media-centre/reports/index.htm"><strong>Reports and Submissions</strong></a></li><li id="ss_photos"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/media-centre/photos/index.htm"><strong>Photos</strong></a></li><li id="ss_radiograbs"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/media-centre/radio-grabs/index.htm"><strong>Radio Grabs</strong></a></li><li id="ss_tvreel"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/media-centre/tv-reel/index.htm"><strong>TV Reel</strong></a></li><li id="ss_faqs"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/media-centre/faqs/index.htm"><strong>FAQs</strong></a></li></ul> <p> </p> <h2><span class="heading-20"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/sustainability"><span class="heading-shade-3">Sustainability</span></a></span></h2> <ul class="linkList"> <li id="ss_reportsdownloads"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/sustainability/reports-and-downloads/index.htm"><strong>Reports Links & Downloads</strong></a></li></ul> <p> </p> <h2><span class="heading-20"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/careers"><span class="heading-shade-3">Careers</span></a></span></h2> <p> </p> <h2><span class="heading-20"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/contact-us"><span class="heading-shade-3">Contact Us</span></a></span></h2> <ul class="linkList"> <li id="ss_requestspeaker"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/contact-us/request-speaker/index.htm"><strong>Request a Speaker</strong></a></li></ul> </div> </div> </div> </div> </div> <div style="display:none;"> <p> Number of containers in this row: 1</p> </div> <div class="container-row grid_15 alpha omega"> <div class="container style-a no-pad grid_15 colour-d2 alpha omega"> <div class="header"> <div class="heading-20"> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <div class="split_33 alpha"> <h2><span class="heading-20"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice"><span class="heading-shade-3">Consumer Advice</span></a></span></h2> <ul class="linkList"> <li id="ss_advice_mobile"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/mobile/index.htm"><strong>Mobile</strong></a><ul class="linkList indentedList"><li id="ss_drivesafe"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/mobile/drive-safe/index.htm">Drive Safe</a></li><li id="ss_incaseofemergency"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/mobile/ice/index.htm">In Case of Emergency (ICE)</a></li><li id="ss_mobilesandhearingaids"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/mobile/hearing/index.htm">Mobile Phones and Hearing Aids</a></li><li id="ss_hoaxes"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/mobile/hoaxes/index.htm">Mobile Hoaxes</a></li><li id="ss_missingyourmobile"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/mobile/missing/index.htm">Missing Your Mobile</a></li><li id="ss_fightingspam"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/mobile/spam/index.htm">Fighting Spam</a></li><li id="ss_etiquette"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/mobile/etiquette/index.htm">Etiquette</a></li><li id="ss_mobilerecycling"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/mobile/recycling/index.htm">Recycling</a></li></ul> </li><li id="ss_advice_internet"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/internet/index.htm"><strong>Internet and cyber-safety</strong></a><ul class="linkList indentedList"><li id="ss_toddlers_children"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/internet/toddlers-children/index.htm">Toddlers and Children</a></li><li id="ss_teenagers_young_adults"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/internet/teenagers-young-adults/index.htm">Teenagers and Young Adults</a></li><li id="ss_professionals_providers"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/internet/professionals-providers/index.htm">Professionals and Providers</a></li><li id="ss_forever_young_retirees"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/internet/forever-young-retirees/index.htm">Forever Young and Retirees</a></li><li id="ss_tips_for_all_pages"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/internet/tips-for-all-ages/index.htm">Tips for all ages</a></li><li id="ss_case_studies"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/internet/case-studies/index.htm">Case Studies</a></li></ul> </li><li id="ss_advice_emergency"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/emergency/index.htm"><strong>Emergency</strong></a></li><li id="ss_dialbeforeyoudig"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/dig/index.htm"><strong>Dial before you Dig</strong></a><ul class="linkList indentedList"><li id="ss_cableplans"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/dig/cable-plans/index.htm">Cable Plans</a></li><li id="ss_safedigging"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/dig/safe-digging/index.htm">Safe Digging</a></li><li id="ss_dig_faqs"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/dig/faqs/index.htm">FAQs</a></li></ul> </li><li id="ss_advice_eme"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/eme/index.htm"><strong>Electromagnetic Energy (EME)</strong></a><ul class="linkList indentedList"><li id="ss_understandingeme"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/eme/understanding-eme/index.htm">Understanding EME</a></li><li id="ss_mobilephonesandhealth"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/eme/mobile-phones/index.htm">Mobile Phones & Health</a></li><li id="ss_emeresearchmonitoring"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/eme/eme-research/index.htm">EME Research & Science Monitoring</a></li><li id="ss_basestationsandhealth"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/eme/base-stations/index.htm">Mobile Base Stations & Health</a></li><li id="ss_eme-factsheets"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/eme/factsheets/index.htm">Wireless Products - EME Fact Sheets</a></li><li id="ss_informationandlinks"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/eme/info-sources/index.htm">Information Sources & Links</a></li><li id="ss_rfmapsoftwareinfo"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/eme/rf-map-software/index.htm">RF-Map Software Users Information</a></li><li id="ss_softwareandtools"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/eme/software-tools/index.htm">Software & Tools</a></li><li id="ss_eme_contact"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/eme/contact/index.htm">Contact</a></li></ul> </li><li id="ss_advice_unwelcomecalls"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/unwelcome-calls/index.htm"><strong>Unwelcome Calls</strong></a><ul class="linkList indentedList"><li id="ss_legalinformation"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/unwelcome-calls/legal-info/index.htm">Legal Information</a></li><li id="ss_calltypes"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/unwelcome-calls/call-types/index.htm">Call Types</a></li><li id="ss_donotcallregister"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/unwelcome-calls/dncr/index.htm">Do Not Call Register</a></li><li id="ss_uc_contactus"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/unwelcome-calls/contact-us/index.htm">Contact Us</a></li></ul> </li><li id="ss_advice_storms"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/shrieks-thunderstorms/index.htm"><strong>Acoustic Shrieks & Thunderstorms</strong></a></li><li id="618"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/privacy-at-telstra/index.htm"><strong>Privacy at Telstra</strong></a><ul class="linkList indentedList"><li id="619"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/privacy-at-telstra/privacy-policy/index.htm">Telstra's Privacy Policy</a></li><li id="620"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/privacy-at-telstra/interest-based-advertising/index.htm">Interest Based Advertising</a></li></ul> </li><li id="ss_advice_infocall"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/advice/infocall/index.htm"><strong>190 InfoCall</strong></a></li></ul> </div> <div class="split_33"> <h2><span class="heading-20"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments"><span class="heading-shade-3">Customer Service</span></a></span></h2> <ul class="linkList"> <li id="ss_customerservicecharter"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/charter/index.htm"><strong>Customer Service Charter</strong></a></li><li id="ss_customerserviceguarantee"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/csg/index.htm"><strong>Customer Service Guarantee (CSG)</strong></a></li><li id="ss_universalserviceobligation"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/uso/index.htm"><strong>Universal Service Obligation (USO)</strong></a></li><li id="ss_positivefeedback"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/positive-feedback/index.htm"><strong>Send us your positive feedback</strong></a></li><li id="ss_accessforeveryone"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/access-for-everyone/index.htm"><strong>Access for Everyone</strong></a><ul class="linkList indentedList"><li id="ss_azproductssolutions"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/access-for-everyone/az-products-solutions/index.htm">A-Z Products & Solutions</a></li><li id="ss_abouttheprogram"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/access-for-everyone/about-the-program/index.htm">About the Program</a></li><li id="ss_communityagencies"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/access-for-everyone/community-agencies/index.htm">Information for Community Agencies</a></li></ul> </li><li id="ss_about_disabilityservices"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/disability-services/index.htm"><strong>Disability Services</strong></a><ul class="linkList indentedList"><li id="ss_about_disabilityproducts"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/disability-services/disability-products-services/index.htm">Disability Products & Services</a></li><li id="ss_about_disabilityequipprog"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/disability-services/disability-equipment-program/index.htm">Disability Equipment Program</a></li><li id="ss_about_disabilityapplyequip"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/disability-services/apply-for-equipment/index.htm">Apply for Equipment</a></li><li id="ss_about_disabilityprodmore"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/disability-services/additional-products-services/index.htm">Additional Products & Services</a></li><li id="ss_about_disabilitycontactus"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/disability-services/contact-us/index.htm">Contact Us</a></li><li id="ss_about_accessiblebrochures"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/disability-services/accessible-brochures/index.htm">Accessible Brochures</a></li><li id="ss_about_communityinitiatives"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/disability-services/community-initiatives/index.htm">Community Initiatives</a></li><li id="ss_about_actionplanhistory"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/disability-services/action-plan-history/index.htm">Action Plan & History</a></li><li id="ss_about_disabilityusefullinks"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/disability-services/useful-links/index.htm">Useful Links</a></li></ul> </li><li id="ss_massservicedistruption"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/mass-service-disruption/index.htm"><strong>Mass Service Disruptions (MSD)</strong></a></li><li id="ss_payphoneservices"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/payphone-services/index.htm"><strong>Payphone Services</strong></a><ul class="linkList indentedList"><li id="ss_telstrauso"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/payphone-services/telstra-uso/index.htm">Telstra's Universal Service Obligation</a></li><li id="ss_telstrasmartpayphone"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/payphone-services/telstra-smart-payphone/index.htm">Telstra Smart Payphone</a></li><li id="ss_ttypayphones"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/payphone-services/tty-payphones/index.htm">TTY Payphones</a></li><li id="ss_payphoneenquiries"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/payphone-services/enquiries/index.htm">Payphone Enquiries and Applications</a></li><li id="ss_sitingcriteria"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/payphone-services/criteria/index.htm">Siting Criteria for Public Payphones</a></li><li id="ss_payphoneconsiderations"><a href="/web/20130509073507/http://www.telstra.com.au/abouttelstra/commitments/payphone-services/considerations/index.htm">Considerations When Siting a Payphone</a></li><li id="ss_removalcriteria"><a 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