CINXE.COM
Apple Support Communities Use Agreement - Apple Community
<!doctype> <html lang="en-US" dir="ltr"> <head> <title>Apple Support Communities Use Agreement - Apple Community</title> <meta name="description" content="Apple Support Communities Terms of Use"> <link href="https://communities.apple.com/en2022061501321/public/compiled/pages/terms-of-use.css" rel="stylesheet"> <link rel="preload" href="https://communities.apple.com/en2022061501321/public/compiled/pages/tutorials.js" as="script"> <meta name="viewport" content="width=device-width, height=device-height, initial-scale=1, minimum-scale=1, viewport-fit=cover"> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta http-equiv="content-type" content="text/html; charset=UTF-8"> <meta name="encryption" data-status="enabled" data-x-token="enabled"> <link rel="shortcut icon" href="https://communities.apple.com/en2022061501321/public/assets/favicon.ico" type="image/x-icon"> <meta name="ac-gn-store-key" content="S2A49YFKJF2JAT22K" /> <meta name="ac-gn-search-action" content="https://support.apple.com/kb/index" /> <meta name="ac-gn-search-input" content="q" /> <meta name="ac-gn-search-field[src]" content="globalnav_support" /> <meta name="ac-gn-search-field[type]" content="organic" /> <meta name="ac-gn-search-field[page]" content="search" /> <meta name="ac-gn-search-field[locale]" content="en_US" /> <link rel="stylesheet" type="text/css" href="//communities.apple.com/ac20210729/globalnav/7/en_US/styles/ac-globalnav.built.css"> <link href="https://communities.apple.com/en2022061501321/public/compiled/decorator.css" rel="stylesheet"> <link rel="stylesheet" type="text/css" href="//communities.apple.com/ac20210729/globalfooter/3/en_US/styles/ac-globalfooter.built.css" /> <link rel="preload" href="https://communities.apple.com/en2022061501321/public/scripts/dtml.js" as="script"> <link rel="preload" href="https://communities.apple.com/en2022061501321/public/compiled/decorator.js" as="script"> <link rel="stylesheet" type="text/css" href="//communities.apple.com/wss20210729/fonts/?family=Apple+Icons&v=1"> <link rel="stylesheet" type="text/css" href="//communities.apple.com/wss20210729/fonts?family=Myriad+Set+Pro&v=1"> <link rel="stylesheet" type="text/css" href="//communities.apple.com/wss20210729/fonts?families=SF+Pro,v1|SF+Pro+Icons,v1"> <style type="text/css"> div.post-body div.content-post-body-content * { position: relative !important; z-index:0!important; } </style> <script type="text/javascript"> /** NONE **/ </script> </head> <body> <aside id="ac-gn-segmentbar" class="ac-gn-segmentbar" lang="en-US" dir="ltr" data-strings="{ 'exit': 'Exit', 'view': '{%STOREFRONT%} Store Home', 'segments': { 'smb': 'Business Store Home', 'eduInd': 'Education Store Home', 'other': 'Store Home' } }"></aside> <input type="checkbox" id="ac-gn-menustate" class="ac-gn-menustate" /> <nav id="ac-globalnav" class="no-js" role="navigation" aria-label="Global" data-hires="false" data-analytics-region="global nav" lang="en-US" dir="ltr" data-www-domain="www.apple.com" data-store-locale="us" data-store-root-path="/us" data-store-api="https://www.apple.com/[storefront]/shop/bag/status" data-search-locale="en_US" data-search-locale="en_US" data-search-suggestions-api="https://www.apple.com/search-services/suggestions/" data-search-defaultlinks-api="https://www.apple.com/search-services/suggestions/defaultlinks/"> <div class="ac-gn-content"> <ul class="ac-gn-header"> <li class="ac-gn-item ac-gn-menuicon"> <a href="#ac-gn-menustate" role="button" class="ac-gn-menuanchor ac-gn-menuanchor-open" id="ac-gn-menuanchor-open"> <span class="ac-gn-menuanchor-label">Global Nav Open Menu</span> </a> <a href="#" role="button" class="ac-gn-menuanchor ac-gn-menuanchor-close" id="ac-gn-menuanchor-close"> <span class="ac-gn-menuanchor-label">Global Nav Close Menu</span> </a> <label class="ac-gn-menuicon-label" for="ac-gn-menustate" aria-hidden="true"> <span class="ac-gn-menuicon-bread ac-gn-menuicon-bread-top"> <span class="ac-gn-menuicon-bread-crust ac-gn-menuicon-bread-crust-top"></span> </span> <span class="ac-gn-menuicon-bread ac-gn-menuicon-bread-bottom"> <span class="ac-gn-menuicon-bread-crust ac-gn-menuicon-bread-crust-bottom"></span> </span> </label> </li> <li class="ac-gn-item ac-gn-apple"> <a class="ac-gn-link ac-gn-link-apple" href="https://www.apple.com/" data-analytics-title="apple home" id="ac-gn-firstfocus-small"> <span class="ac-gn-link-text">Apple</span> </a> </li> <li class="ac-gn-item ac-gn-bag ac-gn-bag-small" id="ac-gn-bag-small"> <div class="ac-gn-bag-wrapper"> <a class="ac-gn-link ac-gn-link-bag" href="https://www.apple.com/us/shop/goto/bag" data-analytics-title="bag" data-analytics-click="bag" aria-label="Shopping Bag" data-string-badge="Shopping Bag with item count :"> <span class="ac-gn-link-text">Shopping Bag</span> </a> <span class="ac-gn-bag-badge" aria-hidden="true" data-analytics-title="bag" data-analytics-click="bag"> <span class="ac-gn-bag-badge-separator"></span> <span class="ac-gn-bag-badge-number"></span> <span class="ac-gn-bag-badge-unit">+</span> </span> </div> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-large"></span> </li> </ul> <div class="ac-gn-search-placeholder-container" role="search"> <div class="ac-gn-search ac-gn-search-small"> <a id="ac-gn-link-search-small" class="ac-gn-link" href="https://support.apple.com/kb/index?page=search&locale=en_US" data-analytics-title="search" data-analytics-intrapage-link aria-label="Search Support"> <div class="ac-gn-search-placeholder-bar"> <div class="ac-gn-search-placeholder-input"> <div class="ac-gn-search-placeholder-input-text" aria-hidden="true"> <div class="ac-gn-link-search ac-gn-search-placeholder-input-icon"></div> <span class="ac-gn-search-placeholder">Search Support</span> </div> </div> <div class="ac-gn-searchview-close ac-gn-searchview-close-small ac-gn-search-placeholder-searchview-close"> <span class="ac-gn-searchview-close-cancel" aria-hidden="true">Cancel</span> </div> </div> </a> </div> </div> <ul class="ac-gn-list"> <li class="ac-gn-item ac-gn-apple"> <a class="ac-gn-link ac-gn-link-apple" href="https://www.apple.com/" data-analytics-title="apple home" id="ac-gn-firstfocus"> <span class="ac-gn-link-text">Apple</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-store"> <a class="ac-gn-link ac-gn-link-store" href="https://www.apple.com/us/shop/goto/store" data-analytics-title="store"> <span class="ac-gn-link-text">Store</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-mac"> <a class="ac-gn-link ac-gn-link-mac" href="https://www.apple.com/mac/" data-analytics-title="mac"> <span class="ac-gn-link-text">Mac</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-ipad"> <a class="ac-gn-link ac-gn-link-ipad" href="https://www.apple.com/ipad/" data-analytics-title="ipad"> <span class="ac-gn-link-text">iPad</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-iphone"> <a class="ac-gn-link ac-gn-link-iphone" href="https://www.apple.com/iphone/" data-analytics-title="iphone"> <span class="ac-gn-link-text">iPhone</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-watch"> <a class="ac-gn-link ac-gn-link-watch" href="https://www.apple.com/watch/" data-analytics-title="watch"> <span class="ac-gn-link-text">Watch</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-airpods"> <a class="ac-gn-link ac-gn-link-airpods" href="https://www.apple.com/airpods/" data-analytics-title="airpods"> <span class="ac-gn-link-text">AirPods</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-tvhome"> <a class="ac-gn-link ac-gn-link-tvhome" href="https://www.apple.com/tv-home/" data-analytics-title="tv and home"> <span class="ac-gn-link-text">TV & Home</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-onlyonapple"> <a class="ac-gn-link ac-gn-link-onlyonapple" href="https://www.apple.com/services/" data-analytics-title="only on apple"> <span class="ac-gn-link-text">Only on Apple</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-accessories"> <a class="ac-gn-link ac-gn-link-accessories" href="https://www.apple.com/us/shop/goto/buy_accessories" data-analytics-title="accessories"> <span class="ac-gn-link-text">Accessories</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-support"> <a class="ac-gn-link ac-gn-link-support" href="https://support.apple.com" data-analytics-title="support"> <span class="ac-gn-link-text">Support</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-search" role="search"> <a id="ac-gn-link-search" class="ac-gn-link ac-gn-link-search" href="https://support.apple.com/kb/index?page=search&locale=en_US" data-analytics-title="search" data-analytics-intrapage-link aria-label="Search Support"></a> </li> <li class="ac-gn-item ac-gn-bag" id="ac-gn-bag"> <div class="ac-gn-bag-wrapper"> <a class="ac-gn-link ac-gn-link-bag" href="https://www.apple.com/us/shop/goto/bag" data-analytics-title="bag" data-analytics-click="bag" aria-label="Shopping Bag" data-string-badge="Shopping Bag with item count : {%BAGITEMCOUNT%}"> <span class="ac-gn-link-text">Shopping Bag</span> </a> <span class="ac-gn-bag-badge" aria-hidden="true" data-analytics-title="bag" data-analytics-click="bag"> <span class="ac-gn-bag-badge-separator"></span> <span class="ac-gn-bag-badge-number"></span> <span class="ac-gn-bag-badge-unit">+</span> </span> </div> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-large"></span> </li> </ul> <aside id="ac-gn-searchview" class="ac-gn-searchview" role="search" data-analytics-region="search"> <div class="ac-gn-searchview-content"> <div class="ac-gn-searchview-bar"> <div class="ac-gn-searchview-bar-wrapper"> <form id="ac-gn-searchform" class="ac-gn-searchform" action="https://www.apple.com/us/search" method="get"> <div class="ac-gn-searchform-wrapper"> <input id="ac-gn-searchform-input" class="ac-gn-searchform-input" type="text" aria-label="Search Support" placeholder="Search Support" autocorrect="off" autocapitalize="off" autocomplete="off" spellcheck="false" role="combobox" aria-autocomplete="list" aria-expanded="true" aria-owns="quicklinks suggestions" /> <input id="ac-gn-searchform-src" type="hidden" name="src" value="globalnav" /> <button id="ac-gn-searchform-submit" class="ac-gn-searchform-submit" type="submit" disabled aria-label="Submit Search"> </button> <button id="ac-gn-searchform-reset" class="ac-gn-searchform-reset" type="reset" disabled aria-label="Clear Search"> <span class="ac-gn-searchform-reset-background"></span> </button> </div> </form> <button id="ac-gn-searchview-close-small" class="ac-gn-searchview-close ac-gn-searchview-close-small" aria-label="Cancel Search"> <span class="ac-gn-searchview-close-cancel" aria-hidden="true"> Cancel </span> </button> </div> </div> <aside id="ac-gn-searchresults" class="ac-gn-searchresults" data-string-quicklinks="Quick Links" data-string-suggestions="Suggested Searches" data-string-noresults=""></aside> </div> <button id="ac-gn-searchview-close" class="ac-gn-searchview-close" aria-label="Cancel Search"> <span class="ac-gn-searchview-close-wrapper"> <span class="ac-gn-searchview-close-left"></span> <span class="ac-gn-searchview-close-right"></span> </span> </button> </aside> <aside class="ac-gn-bagview" data-analytics-region="bag"> <div class="ac-gn-bagview-scrim"> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-small"></span> </div> <div class="ac-gn-bagview-content" id="ac-gn-bagview-content"> </div> </aside> </div> </nav> <div class="ac-gn-blur"></div> <div id="ac-gn-curtain" class="ac-gn-curtain"></div> <div id="ac-gn-placeholder" class="ac-nav-placeholder"></div> <div id="main-content"> <nav class="sub-nav-desktop" aria-label="Community" data-analytics="nav:desktop"> <div class="sub-nav-row top-row" role="presentation"> <a href="/" class="subnav-title" data-cy="cy-communities" data-analytics="nav:link">Community</a> <a href="https://getsupport.apple.com" class="contact-support" data-analytics="nav:link">Get Support</a> </div> <div class="sub-nav-row bottom-row" role="presentation"> <div class="profile " role="presentation"> <div class="dropdown" data-action="login-drop-down" data-auto-focus-first-item="true" data-cy="dropdown"> <button class="drop-down-button text interactive" data-action="drop-down-button" data-cy="drop-down-button"> <span data-action="drop-down-button-text">Sign in</span> </button> <ul class="drop-down-menu plainText hidden" data-action="drop-down-menu" role="menu"> <li class="menu-item" role="presentation"><a role="menuitem" class="menu-item-link" href="/login" data-action="drop-down-menu-item" data-cy="Sign in">Sign in</a></li> <li class="menu-item" role="presentation"><a role="menuitem" class="menu-item-link" href="/ilogin" data-action="drop-down-menu-item" data-cy="Sign in corporate">Sign in corporate</a></li> </ul> </div> </div> <div class="nav" role="presentation"> <a class="sub-nav-link" href="/browse" data-cy="cy-browse" data-analytics="nav:link">Browse</a> <a class="sub-nav-link" href="/search" data-cy="cy-search" data-analytics="nav:link">Search</a> </div> </div> </nav> <nav class="sub-nav-mobile" data-action="sub-nav-mobile-menu" aria-label="Community" data-analytics="nav:mobile"> <a href="/" class="subnav-title" data-analytics="nav:link">Community</a> <input id="sub-nav-mobile-menu" type="checkbox" data-action="sub-nav-mobile-checkbox" class="a11y sub-nav-mobile-menu" aria-label="Open Communities Navigation Menu" role="button" aria-haspopup="true"> <div class="sub-nav-wrapper" role="presentation"> <div class="top"> <label for="sub-nav-mobile-menu" class="chevron-icon" data-action="sub-nav-mobile-menu-label"> <div class="line left"></div> <div class="line right"></div> </label> </div> <ul class="nav" role="presentation" data-action="sub-nav-mobile-menu-list"> <li role="presentation"><button class="menu-item mobile-login-link" data-action="mobile-login-link" tabindex="0">Sign in</button></li> <li role="presentation"><a class="menu-item" href="/post/question" data-action="to-mobile-post-creation" data-analytics="nav:link"> Ask a Question </a></li> <li role="presentation"><a class="menu-item" href="/browse" data-analytics="nav:link">Browse</a></li> <li role="presentation"><a class="menu-item" href="https://getsupport.apple.com" data-analytics="nav:link">Get Support</a></li> <li class="sub-menu-search" role="presentation"> <form action="/post/question" class="search-form-menu" method="GET" data-action="menu-search-form"> <div class="cover" data-action="menu-search-cover" tabindex="0" role="button" data-analytics="nav:search"><span class="a11y">Ask a question</span></div> <input type="text" aria-required="true" aria-label="Ask a question" id="askaquestion-menu" name="subject" required autocomplete="off" maxlength="250" placeholder="Search" aria-invalid="false" data-action="menu-search"> </form> </li> <label class="a11y" aria-label="Close Communities Navigation Menu" role="button" for="sub-nav-mobile-menu"></label> </ul> <div class="dim" data-action="sub-nav-mobile-dim"></div> </div> </nav> <main role="main" class="tutorial"> <h1 id="tutorial-title" data-analytics="tutorial:title">Apple Support Communities Use Agreement</h1> <p>Updated April 30, 2020</p><p>This Apple Support Communities Use Agreement (the "Agreement") provides important information about your use of the Apple Support Communities site (the "Site").<p></strong><p><strong>IMPORTANT: IF YOU CHOOSE TO ACCEPT THIS AGREEMENT, YOU MUST ACCEPT IT AS PRESENTED TO YOU, WITHOUT CHANGES. APPLE WILL ACCEPT NO ADDITIONS OR DELETIONS. At any time Apple may change, add, or remove any part of this Agreement or any part of the services and features provided at the Site. If it does so, Apple will update the Agreement here (<a href="/terms" target="_blank">Terms of Use</a>) and may also post such changes elsewhere on the Site.</p><p>IF ANY FUTURE CHANGE IS UNACCEPTABLE TO YOU, YOU SHOULD DISCONTINUE USING THE SITE. YOUR CONTINUED USE OF THE SITE WILL ALWAYS INDICATE YOUR ACCEPTANCE OF THIS AGREEMENT AND ANY CHANGES TO IT.<p></strong><p><strong><ol type="A"><li>General</li></strong><ol type="1"><li>As long as you comply with the Agreement, Apple grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.</li><li>In addition to the terms and conditions in the Agreement, all use of the Site is governed by the <a href="https://www.apple.com/legal/internet-services/terms/site.html" target="_blank">Apple Website Terms of Use</a>.</li><li>In the event of any conflict between this Agreement and the Apple Website Terms of Use, the terms of this Agreement will govern for use of the Site.</li><li>Views expressed on the Site are not endorsed by Apple.</li><li>Apple does not prescreen content, including but not limited to questions, statements, images, avatars and links, submitted by users of the Site ("Submissions"). Apple retains the right, but not the responsibility, to edit or remove any Submission, including those deemed by Apple to violate the Agreement. Apple will make good faith efforts to investigate allegations that Submissions violate the Agreement but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific Submission, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any Submission whatsoever.</li><li>Some Submissions may contain information about products not manufactured by Apple or links to independent websites not controlled or tested by Apple. Information about non-Apple Products or links to non-Apple websites are provided without recommendation or endorsement by Apple. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Apple may remove links to third-party websites containing information about products or instructions that could damage a user’s device, create a potential safety risk, or invalidate Apple’s limited warranty.</li><li>Apple may respond to questions but does not formally provide technical support on the Site.</li><li>Apple may offer certain benefits and privileges for your participation in the Site. The benefits and privileges provided do not create an employee, agency or independent contractor relationship between you and Apple, and you may not present yourself as a spokesperson for Apple.</li><li>Apple may use cookies and other technologies within Apple Support Communities. Such cookies enable us to maintain your session and to personalize your experience on the site, help us measure the effectiveness of the site, and improve user experience. For more information, see <a href="/privacy" target="_blank">https://discussions.apple.com/privacy</a>.</li><li>To submit content to the Site, you must have an Apple ID. For more information about Apple ID, please visit <a href="https://support.apple.com/apple-id" target="_blank">Apple ID Support</a>.</li><li>If you provide any ideas, suggestions, or recommendations on this site regarding Apple’s products, technologies or services ("Feedback"), Apple may use such Feedback and incorporate it in Apple products, technologies, and services without paying royalties and without any other obligations or restrictions.</li><li>When you use Communities, you also have the choice to receive certain communications from Apple in connection with Communities. Apple may respond to your post directly in Communities and, if the preferences you set permit it, Apple may attempt to contact you outside Communities via telephone, email, text message, or another method of communication. For example, you may receive reminder emails for posts if you have not visited Communities for a certain period of time, a reminder to respond to answers that have helped you or solved your questions, or a survey on improving the services offered at Communities. You can manage your communications preferences by going to https://discussions.apple.com/profile/preferences.</li><li>For questions or problems regarding your Apple Support Communities account, please post a question in <a href="/community/using_apple_support_communities" target="_blank">Using Apple Support Communities</a>, or email <a href="mailto:communityaccounts@apple.com">communityaccounts@apple.com</a>.</li></ol><strong><li>Submissions</li></strong><ol type="1"><li>Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not post Submissions about non-technical topics, including:</li><ol type="i"><li>Speculation or rumors about unannounced products.</li><li>Discussion of Apple policies or procedures or Apple’s moderation of the Site.</li></ol><li>Be polite. Everyone should feel comfortable reading Submissions and participating in discussions. Submissions that are inflammatory or inappropriate will be edited or removed. This includes Submissions with content that is libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, politically divisive or inflammatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context.</li><li>Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is also welcome.</li><li>Do not post polls or petitions or links to the same.</li><li>Test your answer. When answering a technical question, if possible, make sure your Submission works on your own Apple device before you post it.</li><li>No advertising. Do not use the Site to sell or market products or services to others and do not post a URL unless it directly answers a user’s question. For the avoidance of doubt, the following are not permitted on the Site:</li><ol type="i"><li>A Submission created solely to advertise a book, service, software or another item or product for sale.</li><li>Any reference, including a link, to a commercial product or service that is not directly related to a relevant technical support question or answer. For example: "This post created by Super Post Creator."</li><li>Links to personal or professional websites or any link that results in any accrual of compensation or benefit to you. However, you may sign your Submissions with information about yourself. An example of an acceptable signature: Justine R., Author, "Apple Lisa Communities: Tips and Tricks"</li></ol><li>No inappropriate or offensive user names ("Aliases") or impersonations. Inappropriate or offensive Aliases will be removed, and persons attempting to impersonate another person will have their Submissions removed or may have their account deactivated. Aliases may not contain website, email addresses or other contact information.</li><li>Keep within the law.</li><ol type="i"><li>No content may be submitted that is intended to promote or commit an illegal act.</li><li>Do not submit software or descriptions of processes that break or otherwise ‘work around’ digital rights management software or hardware. This includes conversations about ‘ripping’ DVDs or working around digital rights management software used on Apple Music or other media sources.</li><li>Do not post defamatory material.</li></ol><li>Material submitted must be your own work or work to which you have a license. By posting a Submission, you warrant and represent that you own or otherwise control all of the rights to the information contained in your Submission.</li><li>License to Use Submission. By posting a Submission, you agree to grant Apple a perpetual, royalty-free, non-exclusive worldwide right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to the Submission. If you do not want to grant Apple the rights set out above, do not send your Submission to the Site.</li><li>Never reveal any personal information.</li></ol><strong><li>Minors</li></strong><ol type="1"><li>You must be at least 13 years old (or the equivalent minimum age in your region) to make a Submission to the Site. If you are over 13 years old (or the equivalent minimum age in your region) but have not yet reached the age of majority, you must have your parent’s or guardian’s permission to make a Submission to the Site.</li></ol><strong><li>Interference with the Site</li></strong><ol type="1"><li>You agree to not interfere with or disrupt the Site.</li><li>Apple may provide a system whereby users acquire points for various activities on the Site.</li><ol type="i"><li>Do not ‘game’ the system. You agree to not create multiple user accounts on the Site or otherwise manipulate the points system.</li><li>Do not ask for points. Learn more about points and how to build your reputation and get rewarded on the Site. For further clarification, please post a question in <a href="/community/using_apple_support_communities" target="_blank">Using Apple Support Communities</a>, or email <a href="mailto:communityaccounts@apple.com">communityaccounts@apple.com</a>.</li></ol></li></ol><strong><li>Breach of the Agreement</li></strong><ol type="1"><li>If you fail to abide by these terms Apple may remove your Submission. Apple may also send you an email informing you that your Submission has been deleted or edited. Repeated inappropriate Submissions or disruptive behavior may result in your account being placed into temporary or permanent suspension, limiting your ability to participate in any or all of the areas on the Site.</li><li>Apple reserves the right to delete any Submission, or take action against any account, at any time, for any reason.</li></ol></ol> </main> <script src="https://communities.apple.com/en2022061501321/public/compiled/pages/tutorials.js" type="text/javascript" defer></script> </div> <div class="notification site-wide" role="status" data-action="welcome-toast" data-auto-dismissable="false" data-cy="server-notification"> <div class="notification-content"> <div class="welcome-toast-icon" aria-hidden="true"></div> <div class="welcome-notification"> <div class="welcome-notification-header"> <div class="welcome-notification-title">Welcome to Apple Support Community</div> <div class="close-button"> <button class="icon icon-close close-notificaiton" aria-label="Close notification" data-action="welcome-notification-close" data-cy="notification-close-button" type="button"></button> </div> </div> <ul> <li>A forum where Apple customers help each other with their products. <a href="/learn" data-analytics="toast:welcome:notification">Learn more</a>.</li> <li><a href="/login" data-analytics="toast:welcome:notification">Sign up</a> with your Apple ID to get started.</li> </ul> </div> </div> </div> <footer id="ac-globalfooter" lang="en-US" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <section class="ac-gf-sosumi" data-analytics="ac:global:footer"> <ul> <li> This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the <a href="/terms">Apple Support Community Terms of Use</a>. <a href="/privacy">See how your data is managed...</a> </li> </ul> </section> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="//www.apple.com" class="home ac-gf-breadcrumbs-home"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span class="ac-gf-breadcrumbs-home-mask"></span> </a> <div class="ac-gf-breadcrumbs-path"> <ol class="ac-gf-breadcrumbs-list"> <li class="ac-gf-breadcrumbs-item"> <a class="ac-gf-breadcrumbs-link" href="https://www.apple.com/support/">Support</a> </li> <li class="ac-gf-breadcrumbs-item"> <a class="ac-gf-breadcrumbs-link" href="/">Community</a> </li> </ol> </div> </nav> <section class="ac-gf-footer"> <div class="ac-gf-footer-shop" x-ms-format-detection="none"> More ways to shop: Visit an <a href="//www.apple.com/retail/">Apple Store</a>, <span class="nowrap">call 1-800-MY-APPLE, or <a href="https://locate.apple.com/">find a reseller</a></span>. </div> <div class="ac-gf-footer-locale"> <a class="ac-gf-footer-locale-link" href="/choose-country-region" title="Choose your country or region" aria-label="United States. Choose your country or region">United States</a> </div> <div class="ac-gf-footer-legal"> <div class="ac-gf-footer-legal-copyright">Copyright © <script>document.write(new Date().getFullYear());</script> Apple Inc. All rights reserved. </div> <div class="ac-gf-footer-legal-links"> <a class="ac-gf-footer-legal-link" href="//www.apple.com/privacy/privacy-policy/">Privacy Policy</a> <a class="ac-gf-footer-legal-link" href="//www.apple.com/legal/internet-services/terms/site.html">Terms of Use</a> <a class="ac-gf-footer-legal-link" href="//www.apple.com/us/shop/goto/help/sales_refunds">Sales and Refunds</a> <a class="ac-gf-footer-legal-link" href="//www.apple.com/legal/">Legal</a> <a class="ac-gf-footer-legal-link" href="//www.apple.com/sitemap/">Site Map</a> </div> </div> </section> </div> </footer> <div class="mobile-search" role="dialog" tabindex="-1"> <button class="icon icon-close" aria-label="Close" data-action="close-mobile-search"></button> <form action="/search" class="search-form-mobile" method="GET" data-action="mobile-search-form" novalidate="novalidate"> <label for="askaquestion-mobile">Ask a question</label> <input type="text" aria-required="true" id="askaquestion-mobile" name="q" required autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false" maxlength="250" placeholder="Search or ask a question" aria-invalid="false" data-action="mobile-search" tabindex="0" aria-controls="search-aria-live-mobile"> <button class="icon icon-close reset-button hidden" data-action="mobile-reset"> <span class="a11y">Reset</span> </button> </form> </div> <script> var _store = { 'lang': 'en', 'basePath': '', 'cdnPrefix': 'https://communities.apple.com/en2022061501321', 'communityContext': '', 'token': 'anonymous', 'user': { 'loggedIn': 'false' == 'true', 'userLevel': '', 'userId': '', 'nickname': '', 'url': '' }, 'hasAuthority': { 'TWILIGHT_VALIDATOR': 'false' == 'true', 'VIEW_TWILIGHT': 'true' == 'true', }, 'analytics': { 'pageAnnouncements': ['no announcement'] }, '_config': { "ui.subNav.corporateLoginEnabled": 'true' ,'ui.okapi.enabled': 'false' ,'ui.okapi.basePath': '' ,'ui.okapi.pixelTest': 'false' ,'ui.okapi.projectSlug': 'ASC_Demo' ,'ui.okapi.goalName.AB': 'Pixel_test__AB' ,'ui.okapi.testSlug.AB': 'Pixel_test__AB' ,'ui.okapi.goalName.ABN': 'Pixel_test__ABN' ,'ui.okapi.testSlug.ABN': 'Pixel_test__ABN' ,'ui.okapi.goalName.AABB': 'Pixel_test__AABB' ,'ui.okapi.testSlug.AABB': 'Pixel_test__AABB' ,'ui.okapi.testSlug.token.AB': 'd1d40527edef5633ae488de472a66df7' ,'ui.okapi.testSlug.token.ABN': '582ce036108caa28a73e10465c224f4b' ,'ui.okapi.testSlug.token.AABB': '4240dfbad595e0a7a5fdcc10dfdd0c09' ,'ui.okapi.subNav.loginLinkTest': 'false' ,'ui.okapi.subNav.loginLinkTest.testSlug': 'Sub_nav_login_link_copy' ,'ui.okapi.subNav.loginLinkTest.token': '52e34d55a77241e3ea00edb4f70bb5ef' ,'ui.okapi.subNav.loginLinkTest.projectSlug': 'ASC' ,'ui.okapi.subNav.loginLinkUsersValidation': 'true' ,'ui.okapi.subNav.loginLinkUsersValidation.testSlug': 'Sub_nav_login_link_users_validation' ,'ui.okapi.subNav.loginLinkUsersValidation.projectSlug': 'ASC' ,'ui.okapi.subNav.loginLinkUsersValidation.token': '9e1ea05af0dbb083c95859234b7b2cf4' ,'ui.common.editor.url': 'www.apple.com,communities.apple.com,discussions.apple.com,discussionschinese.apple.com,discussionsjapan.apple.com,discussionskorea.apple.com,developer.apple.com,support.apple.com,beta.apple.com,checkcoverage.apple.com,getsupport.apple.com,locate.apple.com,selfsolve.apple.com,manuals.info.apple.com' ,"ui.editAvatar.maxUploadFileSize": '2000000' ,'ui.common.editor.error.message.disappear.timer': '10000' }, '_i18n': { // Mobile search 'common.search.searching': 'Searching for similar questions and topics' ,'common.search.results.notFound': 'We did not find a similar question in the community' ,'common.search.results.submit': 'Ask the community' ,'common.search.a11y.tableTitle': '{0} for {1}' ,'common.search.results.titles.communities': 'Topics' ,'common.search.results.titles.discussions': 'Discussions' ,'common.search.results.viewAll': 'We found {0} similar questions' ,'common.search.result.view': 'We found 1 similar question' ,'common.search.results.by': 'By' ,'common.user.defaultNickname': 'Community User' // popup ,'common.popup.close': 'Close dialog' ,'common.user.a11y.closePopup': 'Close user profile' ,'common.user.a11y.avatar': 'User avatar' ,'common.user.a11y.userInfo': 'User profile information for user:' ,'common.user.a11y.level': 'User level:' ,'common.user.a11y.userLevel': 'User level:' ,'common.user.a11y.user': 'User' ,'common.user.a11y.awardAchieved': 'Award achieved' ,'common.user.a11y.awardNotAchieved': 'Award not achieved yet' ,'common.user.a11y.stepAchieved': 'Step completed' ,'common.user.a11y.stepNotAchieved': 'Step not completed yet' ,'common.user.a11y.expertiseLevel': 'Speciality level out of ten:' ,'mysubscriptions.a11y.subscribedList': 'List of subscribed {0}' ,'mysubscriptions.a11y.threadList': 'Threads List' ,'common.email': 'Email' ,'common.user.points.name': 'points' ,'common.user.expertise.name': 'Specialties' ,'common.user.expertise.viewAll': 'More specialties' ,'common.user.expertise.learnMore': 'Learn about specialties...' ,'common.user.awards.name': 'Awards' ,'common.user.settings.title': 'Personal Settings' ,'common.user.settings.manageSubscriptions': 'My Subscriptions' ,'common.user.settings.changePhoto': 'Change photo & avatar' ,'common.user.settings.editProfile': 'Edit profile & privacy' ,'common.user.settings.preferences': 'Preferences' ,'common.user.settings.logOut': 'Log out' ,'common.viewProfile': 'View profile' ,'common.actions.follow': 'Follow' ,'common.actions.following': 'Following' ,'link.TSpecialities': '/learn' ,'link.TAwards': '/learn' ,'common.user.groups.users': 'Level' ,'common.user.groups.operations': 'Community Operations' ,'common.user.groups.specialists': 'Community Specialist' ,'common.user.groups.managers': 'Community Manager' ,'common.user.groups.hosts': 'Community Moderator' ,'common.user.groups.educationSpecialist': 'Apple Education Specialist' ,'common.user.groups.devOps': 'Community DevOps' ,"common.user.a11y.stepCompleted": 'step has been completed {0} out of {1} times' // Error ,'common.error.serviceDown': 'We encountered an error while loading this data. Please try again later.' ,'errorPage.type': '' ,'common.error.title': 'We’re sorry.' ,'common.error.pageAjaxFailed': 'An error occurred while loading this page. Please reload the page or try again later.' ,'common.error.componentAjaxFailed': 'An error occurred while loading this information. Please reload the page or try again later.' // Timestamps ,'common.timestamp.justNow': 'less than a minute ago' ,'common.timestamp.minuteAgo': '1 minute ago' ,'common.timestamp.minutesAgo': '{0} minutes ago' ,'common.timestamp.hourAgo': '1 hour ago' ,'common.timestamp.hoursAgo': '{0} hours ago' ,'common.timestamp.dayAgo': '1 day ago' ,'common.timestamp.daysAgo': '{0} days ago' ,'common.timestamp.weekAgo': '1 week ago' ,'common.timestamp.weeksAgo': '{0} weeks ago' ,'common.timestamp.monthAgo': '1 month ago' ,'common.timestamp.monthsAgo': '{0} months ago' ,'common.timestamp.yearAgo': '1 year ago' ,'common.timestamp.yearsAgo': '{0} years ago' // Aria live ,'common.a11y.pageLoading': 'Loading page content' ,'common.a11y.pageLoaded': 'Page content loaded' // Pagination ,'common.pagination.page': 'Page {0}' ,'common.pagination.pageOf': 'Page {0} of {1}' ,'common.pagination.pageOfMobile': 'Page {0}/{1}' // Subcommunity ,'subCommunity.leaderBoard.community': '' ,'subCommunity.leaderBoard.subCommunity': '' // Filters layout ,"common.and": 'and' ,"common.listView.a11y.userTipsHeader": 'User Tips' ,"common.filters.contentType.discussions": 'Discussions' ,"common.filters.contentType.userTips": 'User Tips' ,"common.filters.a11y.filterAuthor": '{0} author choices available' ,"common.filters.a11y.noFilterAuthor": 'No users found' ,"common.nav.signIn": 'Sign in' ,"common.nav.signIn.corporate": 'Sign in corporate' // Post Creation ,"createPost.post.body.placeholder": 'Have a question or something to share? Start a conversation with the community.' ,"createPost.select.a11y": 'You’ve selected {0}' ,"createPost.notification.text": 'We saved the content from your last session.' ,"createPost.notification.link": 'Start this post where you left off.' ,"createPost.question.notification.link": 'Start this question where you left off.' // Thread page ,'thread.notification.link': 'Start this reply where you left off.' // Profile page ,'profile.meta.bio.expand': 'read more' ,'profile.progressbar.level1to2': 'Next level perk: Report a post that’s off-topic, inappropriate, or offensive.' ,'profile.progressbar.level2to3': 'Next level perk: Upload a custom avatar.' ,'profile.progressbar.level3to4': 'Next level perks: Get exclusive news from Apple. Earn more features in your My Subscriptions view.' ,'profile.progressbar.level4to5': 'Next level perk: Write User Tips.' ,'profile.progressbar.level5to6': 'Next level perks: Access The Lounge, an exclusive area to connect with other high-level members. Attend community meet-ups.' }, i18n: function(key) { if (key === 'all') return this._i18n; else if (this._i18n[key]) return this._i18n[key]; return key; }, config: function(key) { if (key === 'all') return this._config; else if (this._config[key]) return this._config[key]; return key; } }; </script> <input id="http-request-id" type="text" style="display:none;" value="545b0f37f501f0241c208f662b919827"/> <script src="https://communities.apple.com/en2022061501321/public/scripts/dtml.js" type="text/javascript"></script> <script src="https://communities.apple.com/en2022061501321/public/compiled/decorator.js" type="text/javascript" defer></script> <script type="text/javascript" async src="//communities.apple.com/ac20210729/globalnav/7/en_US/scripts/ac-globalnav.built.js"></script> </body> </html>