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What is Business Process Automation (BPA)? | Salesforce US
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At the same time, the rate at which we produce data isn’t static. It’s growing exponentially, with <a href=\"https://www.mediapost.com/publications/article/291358/90-of-todays-data-created-in-two-years.html\" target=\"_blank\">90% of the world’s data</a> having been created within only the last two years. And while much of that digital information is likely in the form of personal text messages, emails, digital photos, music, etc., a large portion of it is related specifically to businesses and their customers.</p>\n<p>There’s no doubt about it: modern business is an extremely complex entity. Businesses have to be able to manage the data associated with potentially millions of clients, in addition to the information related to their own business processes and systems, in order to understand their market and clientbase. To unlock the power within so much intricate information and so many systems, successful businesses have begun to rely on advanced business process automation (BPA) and <a href=\"https://wp.salesforce.com/platform/\" target=\"_self\">application development platforms</a>.</p>\n"},"path":"/platform/business-process-automation","urlLoc":"us","curHref":"/platform/business-process-automation/?bc=HB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1715379956022_vu9","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Table of Contents","headline_size":"h2","description":"<h2><strong>What you’ll learn</strong>:</h2>\n<ul>\n<li><a href=\"#1\" target=\"_self\">What Is Business Process Automation?</a></li>\n<li><a href=\"#2\" target=\"_self\">What are the Advantages of Business Process Automation?</a></li>\n<li><a href=\"#3\" target=\"_self\">The Salesforce Platform Is the Answer</a></li>\n<li><a href=\"#4\" target=\"_self\">Optimize the Processes that Build Business Success</a></li>\n</ul>\n","anchor_id":""},"path":"/platform/business-process-automation","urlLoc":"us","curHref":"/platform/business-process-automation/?bc=HB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1680901501416_woa_520892","name":"sf/promotion","attributes":{"blade_layout":"full_height","audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Read the 3rd edition State of IT Report with insights and trends from over 4,000 IT leaders worldwide.","description":"","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/state-of-it-report-promo-image.png?w=948","alt":"Title slide of the State of IT report, showcasing Salesforce mascot, Astro.","title":"2023/12/state-of-it-report-promo-image.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/state-of-it-report-promo-image.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/state-of-it-report-promo-image.png?resize=300,214","width":300,"height":214},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/state-of-it-report-promo-image.png?resize=768,548","width":768,"height":548}],"width":948,"height":676,"image_alignment":"right"},"link_1":{"variant":"secondary","label":"Read the report","url":"https://www.salesforce.com/resources/research-reports/state-of-it/","target":"_self","ariaLabel":"","source":"standard-link"}},"path":"/platform/business-process-automation","urlLoc":"us","curHref":"/platform/business-process-automation/?bc=HB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1715617265356_ehk","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"What Is Business Process Automation?","headline_size":"h2","description":"<p>In the days before computing became an integral aspect of business, business processes were managed directly by employees and management. For every business process, at least one dedicated worker, and sometimes entire teams of workers, had to be investing their time and energy — energy that would be more valuable if applied elsewhere.</p>\n<p>However, the advent and proliferation of digital technologies changed all of that. Files could now be stored, copied, and transferred digitally at the push of a button. Reports could be compiled from digital data and created in a matter of minutes. Even excel spreadsheets could be turned into automated workflows and apps to create efficiencies. From these and similar advancements, business process automation became a reality.</p>\n<p>As computers became capable of handling larger amounts of data and performing more complex tasks, computer scientists began to explore the possibilities of computer automation. With computer automation, business process related tasks can now be performed without having to allocate human resources to the job.</p>\n<p>And while early business process automation systems were prohibitively expensive, custom-built, in-house platforms, recent breakthroughs in cloud technology and artificial intelligence have resulted in business automation process solutions that are accessible and affordable for organizations of all sizes.</p>\n<p><a href=\"https://www.salesforce.com/mulesoft/workflow-automation/ \" target=\"_self\">Workflow automation</a> helps everyone spend less time on repetitive tasks with tools that can automate any business process for any role or department.</p>\n","anchor_id":"1"},"path":"/platform/business-process-automation","urlLoc":"us","curHref":"/platform/business-process-automation/?bc=HB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1701909325079_uiy_520894","name":"sf/promotion","attributes":{"blade_layout":"full_height","audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Salesforce named a leader in the Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms.","description":"","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/gartner.png?w=1022","alt":"Astro wearing a Salesforce t-shirt, standing in front of the Gartner logo, jumping in celebration. Confetti overhead. A bush with flowers in the foreground.","title":"2023/12/gartner.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/gartner.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/gartner.png?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/gartner.png?resize=768,768","width":768,"height":768}],"width":1022,"height":1022,"image_alignment":"left"},"link_1":{"variant":"secondary","label":"Read the report","url":"https://www.salesforce.com/form/platform/gartner-lcap-report/?d=pb","target":"_blank","ariaLabel":"","source":"standard-link"}},"path":"/platform/business-process-automation","urlLoc":"us","curHref":"/platform/business-process-automation/?bc=HB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1715380369670_b22","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"What are the Advantages of Business Process Automation?","headline_size":"h2","description":"<p>The main point of business process automation is to free up employees from having to perform certain time-consuming tasks. However, there are other advantages to consider.</p>\n<p>By cutting down on the number of processes that require manual input, businesses also reduce process turnaround time. Consider administrative tasks such as auditing or submitting expense receipts. With business process automation, organizations can more quickly review their processes, locating and eliminating potential bottlenecks. As for submitting receipts, employees can enjoy faster reimbursement on business expenses. Complex business processes in all departments can be easily automated, streamlined, and simplified with apps for any team, any role, and any size of business.</p>\n<p>The cost advantage of business process automation is another noteworthy benefit. Between improving employee productivity and reducing process turnaround time, BPA has the potential to save businesses large amounts of money. And while there is certainly an initial cost of investment, business process automation tends to pay for itself through increased work efficiency. By ensuring that businesses are getting more out of available time and resources, an effective business process automation solution generates a substantial ROI.</p>\n<p>Finally, business process automation built on a reliable platform can effectively eliminate costly mistakes. In fact, it is estimated that data errors and faulty information cost U.S. businesses <a href=\"https://hbr.org/2016/09/bad-data-costs-the-u-s-3-trillion-per-year\" target=\"_blank\">$3 trillion every year</a>. With effective automation, business-process data is transferred directly between applications, eliminating the risk of human error, and ensuing that valuable information retains its accuracy.</p>\n<p>Considering the advantages, many organizations are now in the market for reliable business process automation software. That said, every business is unique, and an out-of-the-box solution is unlikely to effectively address all of an organization's specific needs in a satisfactory way.</p>\n<p>For those businesses who want to get the most out of BPA, a solution built on the most trusted, customizable data management platform is certainly worth considering.</p>\n<p><a href=\"https://wp.salesforce.com/form/demo/platform-lightning-app-builder/?d=pb\" target=\"_blank\"><strong>Learn how to automate business process</strong></a></p>\n","anchor_id":"2"},"path":"/platform/business-process-automation","urlLoc":"us","curHref":"/platform/business-process-automation/?bc=HB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1712772577180_1caa_520896","name":"sf/promotion","attributes":{"blade_layout":"float_image","audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Stay up to date on all things security and privacy.","description":"<p>Sign up for our monthly newsletter to get the latest research, industry insights, and product news delivered straight to your inbox.</p>\n","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/salesblazers-option-b.png?w=1024","alt":"Salesforce mascot Astro standing on a tree log while presenting a slide.","title":"2023/11/salesblazers-option-b.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/salesblazers-option-b.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/salesblazers-option-b.png?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/salesblazers-option-b.png?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/salesblazers-option-b.png?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024,"image_alignment":"left"},"link_1":{"variant":"primary","label":"Sign up now","source":"standard-link","url":"https://www.salesforce.com/form/other/role-based-newsletter/?d=pb","target":"_blank"}},"path":"/platform/business-process-automation","urlLoc":"us","curHref":"/platform/business-process-automation/?bc=HB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1717796473733_12ue","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"The Salesforce Platform Is the Answer","headline_size":"h2","description":"<p>Salesforce is the most reliable CRM and data solution software in the world, and one of the things that sets them apart is their focus on automation. Now, with the <a href=\"https://www.salesforce.com/platform/\" target=\"_self\">Salesforce Platform</a>, organizations can enjoy the advantages of effective business process automation, custom designed to fit their own unique needs.</p>\n<p>With the Salesforce Platform, businesses have access to a wide selection of easy-to-use process automation tools that can be easily integrated with an organization’s existing systems and CRM data, and because Salesforce doesn’t expect everyone to be an expert right away, they help users find the tools that are right for them. Salesforce’s certified specialists are available to guide decision makers on a tour through the available tools, helping them find powerful solutions to their process automation needs.</p>\n<p>Additionally, for those situations where an existing tool just isn’t sufficient, the Salesforce Platform gives businesses the power to quickly conceptualize, build, and employ custom automation applications. Drag-and-drop app design tools are available and easy to use, and don’t require any experience with computer sciences or writing code. The Salesforce Lightning Process Builder gives organizations the power to turn, difficult, complex, and repetitive tasks into automated processes, saving time and money, all while eliminating errors before they can become problems.</p>\n<p>Coupled with the user-friendly interfaces, real-time processing capabilities, productivity tools, and cloud-based structure that Salesforce is known for, the Salesforce Platform is a business process solution that turns the dream of reliable automation into reality.</p>\n<p><a href=\"https://www.salesforce.com/form/platform/guided-tour/?d=pb\" target=\"_blank\"><strong>Take a tour of the Salesforce Platform</strong></a></p>\n","anchor_id":"3"},"path":"/platform/business-process-automation","urlLoc":"us","curHref":"/platform/business-process-automation/?bc=HB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1721753165041_39b","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":false,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Optimize the Processes that Build Business Success","headline_size":"h2","description":"<p>Today’s businesses are far-reaching and astoundingly complex, but that doesn’t mean that their processes need to be a mystery. From single-employee startups to Fortune-500 companies, the right business process automation software can help ensure that every process is running smoothly.</p>\n<p>The Salesforce Platform puts advanced technology to work where businesses really need it, and in the process, optimizes the systems that build business success.</p>\n","anchor_id":"4"},"path":"/platform/business-process-automation","urlLoc":"us","curHref":"/platform/business-process-automation/?bc=HB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1701923542214_103l_520899","name":"sf/contactus","attributes":{"audience_segment":["prospect","customer"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Ready to take the next step with the Salesforce Platform?","blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/contact-us-footer-service.jpg?w=1024","alt":"","title":"2023/06/contact-us-footer-service.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/contact-us-footer-service.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/contact-us-footer-service.jpg?resize=300,112","width":300,"height":112},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/contact-us-footer-service.jpg?resize=768,287","width":768,"height":287},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/contact-us-footer-service.jpg?resize=1024,383","width":1024,"height":383},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/contact-us-footer-service.jpg?resize=1536,574","width":1536,"height":574},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/contact-us-footer-service.jpg?resize=2048,765","width":2048,"height":765}],"width":1024,"height":383},"blade_background_color":"234, 245, 254"}},"media_items":[{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/screen.svg"},"headline":"Start your trial.","description":"<p>Try Salesforce Platform Services for 30 days. No credit card, no installations.</p>\n","link":{"label":"Try for free","variant":"text","url":"https://www.salesforce.com/form/signup/freetrial-platform/?d=pb","target":"_blank","ariaLabel":""},"kind":"card_contactus","id":"1701923542085_h71"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/call.svg"},"headline":"Talk to an expert.","description":"<p>Tell us a bit more so the right person can reach out faster.</p>\n","link":{"typeOptions":{"kind":"standard"},"variant":"text","label":"Request a call","url":"https://www.salesforce.com/form/contact/platform-contact/?d=pb","target":"_blank","ariaLabel":""},"kind":"card_contactus","id":"1717460029699_142f"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/email.svg"},"headline":"Stay up to date.","description":"<p>Get the latest research, industry insights, and product news delivered straight to your inbox.</p>\n","link":{"label":"Sign up for newsletter","variant":"text","url":"https://www.salesforce.com/form/other/role-based-newsletter/?d=pb","target":"_blank","ariaLabel":""},"kind":"card_contactus","id":"1717460029700_7u3"}],"path":"/platform/business-process-automation","urlLoc":"us","curHref":"/platform/business-process-automation/?bc=HB","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <hgf-c360nav locale=us search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/en-us/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/en-us/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-resources-template"> <div data-blade-id="1678461417338_15gc" data-blade-position="1" data-blade-name="sf/marquee" data-blade-variant="marquee" data-blade-source="www" data-blade-type="blade"> <style> section[id="1678461417338_15gc"] .headline strong { color: #0D9DDA !important; font-weight: inherit; } </style> <section id="1678461417338_15gc" class="relative marquee--blade marquee--right-image" > <div class="container container--min-spacing-top"> <article class="grid grid_main grid--onebyone" data-module-track-impressions="" data-module-id="1678461417338_15gc" data-module-name="What is Business Process Automation (BPA)? 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A Complete Guide </h1> <div class="social-sharing__wrapper"> <div class="social-sharing" data-component="social-sharing"> <ul class="social-sharing__nav"> <li class="social-sharing__item share-the-story-text"> <p>Share the story</p> </li> <li class="social-sharing__item"> <a href="http://www.linkedin.com/shareArticle?mini=true&url=https://www.salesforce.com/platform/business-process-automation/&title=What is Business Process Automation (BPA)?" class="social-sharing__linkedin-icon" aria-label="Share on Facebook (Opens in a new tab)" data-link-text="LinkedIn" data-link-url="http://www.linkedin.com/shareArticle?mini=true&url=https://www.salesforce.com/platform/business-process-automation/&title=What is Business Process Automation (BPA)?" data-link-type="text link" target="_blank"> <div class="social-sharing__white-square"> <img src="https://a.sfdcstatic.com/shared/images/pbc/icons/linkedin.svg" height="auto" width="auto" alt="" /> </div> </a> </li> <li class="social-sharing__item"> <a 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768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-products-brand-background.webp?resize=1024,320 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-products-brand-background.webp?resize=1536,480 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-products-brand-background.webp?resize=2048,640 2048w" height="100%" width="100%"/> </div> <div class="blade__background blade__background--custom-mobile"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-products-brand-background-mobile.webp?w=731" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-products-brand-background-mobile.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-products-brand-background-mobile.webp?resize=214,300 214w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-products-brand-background-mobile.webp?resize=768,1076 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-products-brand-background-mobile.webp?resize=731,1024 731w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-products-brand-background-mobile.webp?resize=1096,1536 1096w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-products-brand-background-mobile.webp?resize=1462,2048 1462w" height="100%" width="100%"/> </div> </section> </div><div data-blade-id="1715959779275_w7g" data-blade-position="2" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1715959779275_w7g" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1715959779275_w7g" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p>Every day, people create <a href="http://www.northeastern.edu/levelblog/2016/05/13/how-much-data-produced-every-day/" target="_blank" class="link__new-tab">2.5 exabytes of data<img class="link__new-tab-icon" alt="Opens in a new window"></a> — the informational equivalent of 90 years of HD video. At the same time, the rate at which we produce data isn’t static. It’s growing exponentially, with <a href="https://www.mediapost.com/publications/article/291358/90-of-todays-data-created-in-two-years.html" target="_blank" class="link__new-tab">90% of the world’s data<img class="link__new-tab-icon" alt="Opens in a new window"></a> having been created within only the last two years. And while much of that digital information is likely in the form of personal text messages, emails, digital photos, music, etc., a large portion of it is related specifically to businesses and their customers.</p> <p>There’s no doubt about it: modern business is an extremely complex entity. Businesses have to be able to manage the data associated with potentially millions of clients, in addition to the information related to their own business processes and systems, in order to understand their market and clientbase. To unlock the power within so much intricate information and so many systems, successful businesses have begun to rely on advanced business process automation (BPA) and <a href="https://wp.salesforce.com/platform/" target="_self">application development platforms</a>.</p> </div> </article> </div> </section> </div><div data-blade-id="1715379956022_vu9" data-blade-position="3" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1715379956022_vu9" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1715379956022_vu9" data-module-name="Table of Contents" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> Table of Contents </h2> </header> <div class="blade__description"> <h2><strong>What you’ll learn</strong>:</h2> <ul> <li><a href="#1" target="_self">What Is Business Process Automation?</a></li> <li><a href="#2" target="_self">What are the Advantages of Business Process Automation?</a></li> <li><a href="#3" target="_self">The Salesforce Platform Is the Answer</a></li> <li><a href="#4" target="_self">Optimize the Processes that Build Business Success</a></li> </ul> </div> </article> </div> </section> </div><div data-blade-id="1680901501416_woa_520892" data-blade-position="4" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1680901501416_woa_520892" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--full_height" data-module-id="1680901501416_woa_520892" data-module-name="Read the 3rd edition State of IT Report with insights and trends from over 4,000 IT leaders worldwide." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 promotion_layout--full_height-image_wrapper relative " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/state-of-it-report-promo-image.png?w=948" class="image__asset" alt="Title slide of the State of IT report, showcasing Salesforce mascot, Astro." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/state-of-it-report-promo-image.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/state-of-it-report-promo-image.png?resize=300,214 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/state-of-it-report-promo-image.png?resize=768,548 768w" height="676" width="948"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-48 mobile-mb-32" style=" "> Read the 3rd edition State of IT Report with insights and trends from over 4,000 IT leaders worldwide. </h2> </header> <div class="cta_container flex flex--full_height ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Read the report" data-link-url="https://www.salesforce.com/resources/research-reports/state-of-it/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Read the report: Read the 3rd edition State of IT Report with insights and trends from over 4,000 IT leaders worldwide." href="https://www.salesforce.com/resources/research-reports/state-of-it/" target="_self" rel="noopener" > Read the report </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1715617265356_ehk" data-blade-position="5" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1715617265356_ehk" data-module-name="What Is Business Process Automation?" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> What Is Business Process Automation? </h2> </header> <div class="blade__description"> <p>In the days before computing became an integral aspect of business, business processes were managed directly by employees and management. For every business process, at least one dedicated worker, and sometimes entire teams of workers, had to be investing their time and energy — energy that would be more valuable if applied elsewhere.</p> <p>However, the advent and proliferation of digital technologies changed all of that. Files could now be stored, copied, and transferred digitally at the push of a button. Reports could be compiled from digital data and created in a matter of minutes. Even excel spreadsheets could be turned into automated workflows and apps to create efficiencies. From these and similar advancements, business process automation became a reality.</p> <p>As computers became capable of handling larger amounts of data and performing more complex tasks, computer scientists began to explore the possibilities of computer automation. With computer automation, business process related tasks can now be performed without having to allocate human resources to the job.</p> <p>And while early business process automation systems were prohibitively expensive, custom-built, in-house platforms, recent breakthroughs in cloud technology and artificial intelligence have resulted in business automation process solutions that are accessible and affordable for organizations of all sizes.</p> <p><a href="https://www.salesforce.com/mulesoft/workflow-automation/ " target="_self">Workflow automation</a> helps everyone spend less time on repetitive tasks with tools that can automate any business process for any role or department.</p> </div> </article> </div> </section> </div><div data-blade-id="1701909325079_uiy_520894" data-blade-position="6" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1701909325079_uiy_520894" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--full_height" data-module-id="1701909325079_uiy_520894" data-module-name="Salesforce named a leader in the Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 promotion_layout--full_height-image_wrapper relative " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/gartner.png?w=1022" class="image__asset" alt="Astro wearing a Salesforce t-shirt, standing in front of the Gartner logo, jumping in celebration. Confetti overhead. A bush with flowers in the foreground." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/gartner.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/gartner.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/gartner.png?resize=768,768 768w" height="1022" width="1022"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-48 mobile-mb-32" style=" "> Salesforce named a leader in the Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms. </h2> </header> <div class="cta_container flex flex--full_height ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Read the report" data-link-url="https://www.salesforce.com/form/platform/gartner-lcap-report/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Read the report: Salesforce named a leader in the Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms." href="https://www.salesforce.com/form/platform/gartner-lcap-report/?d=pb" target="_blank" rel="noopener" > Read the report </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1715380369670_b22" data-blade-position="7" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="2" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1715380369670_b22" data-module-name="What are the Advantages of Business Process Automation?" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> What are the Advantages of Business Process Automation? </h2> </header> <div class="blade__description"> <p>The main point of business process automation is to free up employees from having to perform certain time-consuming tasks. However, there are other advantages to consider.</p> <p>By cutting down on the number of processes that require manual input, businesses also reduce process turnaround time. Consider administrative tasks such as auditing or submitting expense receipts. With business process automation, organizations can more quickly review their processes, locating and eliminating potential bottlenecks. As for submitting receipts, employees can enjoy faster reimbursement on business expenses. Complex business processes in all departments can be easily automated, streamlined, and simplified with apps for any team, any role, and any size of business.</p> <p>The cost advantage of business process automation is another noteworthy benefit. Between improving employee productivity and reducing process turnaround time, BPA has the potential to save businesses large amounts of money. And while there is certainly an initial cost of investment, business process automation tends to pay for itself through increased work efficiency. By ensuring that businesses are getting more out of available time and resources, an effective business process automation solution generates a substantial ROI.</p> <p>Finally, business process automation built on a reliable platform can effectively eliminate costly mistakes. In fact, it is estimated that data errors and faulty information cost U.S. businesses <a href="https://hbr.org/2016/09/bad-data-costs-the-u-s-3-trillion-per-year" target="_blank" class="link__new-tab">$3 trillion every year<img class="link__new-tab-icon" alt="Opens in a new window"></a>. With effective automation, business-process data is transferred directly between applications, eliminating the risk of human error, and ensuing that valuable information retains its accuracy.</p> <p>Considering the advantages, many organizations are now in the market for reliable business process automation software. That said, every business is unique, and an out-of-the-box solution is unlikely to effectively address all of an organization's specific needs in a satisfactory way.</p> <p>For those businesses who want to get the most out of BPA, a solution built on the most trusted, customizable data management platform is certainly worth considering.</p> <p><a href="https://wp.salesforce.com/form/demo/platform-lightning-app-builder/?d=pb" target="_blank"><strong>Learn how to automate business process</strong></a></p> </div> </article> </div> </section> </div><div data-blade-id="1712772577180_1caa_520896" data-blade-position="8" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1712772577180_1caa_520896" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image" data-module-id="1712772577180_1caa_520896" data-module-name="Stay up to date on all things security and privacy." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/salesblazers-option-b.png?w=1024" class="image__asset" alt="Salesforce mascot Astro standing on a tree log while presenting a slide." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/salesblazers-option-b.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/salesblazers-option-b.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/salesblazers-option-b.png?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/salesblazers-option-b.png?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Stay up to date on all things security and privacy. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Sign up for our monthly newsletter to get the latest research, industry insights, and product news delivered straight to your inbox.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Sign up now" data-link-url="https://www.salesforce.com/form/other/role-based-newsletter/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Sign up now: Stay up to date on all things security and privacy." href="https://www.salesforce.com/form/other/role-based-newsletter/?d=pb" target="_blank" rel="noopener" > Sign up now </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1717796473733_12ue" data-blade-position="9" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="3" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1717796473733_12ue" data-module-name="The Salesforce Platform Is the Answer" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> The Salesforce Platform Is the Answer </h2> </header> <div class="blade__description"> <p>Salesforce is the most reliable CRM and data solution software in the world, and one of the things that sets them apart is their focus on automation. Now, with the <a href="https://www.salesforce.com/platform/" target="_self">Salesforce Platform</a>, organizations can enjoy the advantages of effective business process automation, custom designed to fit their own unique needs.</p> <p>With the Salesforce Platform, businesses have access to a wide selection of easy-to-use process automation tools that can be easily integrated with an organization’s existing systems and CRM data, and because Salesforce doesn’t expect everyone to be an expert right away, they help users find the tools that are right for them. Salesforce’s certified specialists are available to guide decision makers on a tour through the available tools, helping them find powerful solutions to their process automation needs.</p> <p>Additionally, for those situations where an existing tool just isn’t sufficient, the Salesforce Platform gives businesses the power to quickly conceptualize, build, and employ custom automation applications. Drag-and-drop app design tools are available and easy to use, and don’t require any experience with computer sciences or writing code. The Salesforce Lightning Process Builder gives organizations the power to turn, difficult, complex, and repetitive tasks into automated processes, saving time and money, all while eliminating errors before they can become problems.</p> <p>Coupled with the user-friendly interfaces, real-time processing capabilities, productivity tools, and cloud-based structure that Salesforce is known for, the Salesforce Platform is a business process solution that turns the dream of reliable automation into reality.</p> <p><a href="https://www.salesforce.com/form/platform/guided-tour/?d=pb" target="_blank"><strong>Take a tour of the Salesforce Platform</strong></a></p> </div> </article> </div> </section> </div><div data-blade-id="1721753165041_39b" data-blade-position="10" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="4" class="relative textmainbody--blade" > <div class="container container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1721753165041_39b" data-module-name="Optimize the Processes that Build Business Success" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> Optimize the Processes that Build Business Success </h2> </header> <div class="blade__description"> <p>Today’s businesses are far-reaching and astoundingly complex, but that doesn’t mean that their processes need to be a mystery. 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