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The quality and accuracy of machine translation can vary significantly from one text to another. Read the page in original English <a onclick="goToLanguage('en')">here</a>.</div> <script type="text/javascript">/*<![CDATA[*/ // Determine if machine translation message should be shown function displayMachineTranslationMessage() { // Show if Italian, excluding certain pages if (thisSiteLanguage == 'it' && !document.querySelector('.columbia-page-home')) { document.querySelector('#machine-translation-message').style.display = null; } } displayMachineTranslationMessage();/*]]>*/</script> </div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="Inhoudsopgave" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">Inhoudsopgave</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <em>No headers</em> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"> <div class="mt-help-search mt-lsf-search" id="mt-portfolio-search"><script type="application/json" id="mt-localizations-help-widget">/*<![CDATA[*/{"Help.Widget.button.text":"Search","Help.Widget.label.text":"Query","Help.Widget.placeholder.text":"Search Relais ILL"}/*]]>*/</script><div class="mt-inputredirect" data-query-key="q" data-path="Resource_Sharing/Relais_ILL"></div></div> <div class="mt-page-summary"><div class="mt-page-overview">Find support materials about Relais ILL.</div></div> <div class="mt-category-container mt-subpage-listings-container noindex"><ul class="mt-sortable-listings-container " id="mt-sortable" data-user-can-edit="false" data-page-id="26769"><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="26772"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Get_started" rel="internal"><span class="mt-icon-article-topic-guide"></span>Get started</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Get_started" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Get started with Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Hardware migration for Relais Hosted service" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Get_started/Hardware_migration_for_Relais_Hosted_service" rel="internal"><span class="mt-icon-article-topic"></span>Hardware migration for Relais Hosted service</a></li><li class="mt-show-more-listing"><a title="OCLC" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Get_started/OCLC" rel="internal"><span class="mt-icon-article-topic"></span>OCLC</a></li><li class="mt-show-more-listing"><a title="Staff logins" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Get_started/Staff_logins" rel="internal"><span class="mt-icon-article-topic"></span>Staff logins</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28222"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Portal" rel="internal"><span class="mt-icon-article-topic-category"></span>Relais Portal</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Portal" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information about the Relais Portal in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Relais Portal for patrons and other libraries" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Portal/Relais_Portal_for_patrons_and_other_libraries" rel="internal"><span class="mt-icon-article-topic-guide"></span>Relais Portal for patrons and other libraries</a></li><li class="mt-show-more-listing"><a title="Relais Portal for staff" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Portal/Relais_Portal_for_staff" rel="internal"><span class="mt-icon-article-topic-category"></span>Relais Portal for staff</a></li><li class="mt-show-more-listing"><a title="OpenURL" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Portal/OpenURL" rel="internal"><span class="mt-icon-article-topic-guide"></span>OpenURL</a></li><li class="mt-show-more-listing"><a title="Multilingual options" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Portal/Multilingual_options" rel="internal"><span class="mt-icon-article-topic-guide"></span>Multilingual options</a></li><li class="mt-show-more-listing"><a title="User Authentication web service" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Portal/User_Authentication_web_service" rel="internal"><span class="mt-icon-article-topic-guide"></span>User Authentication web service</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="46788"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Web_services" rel="internal"><span class="mt-icon-article-topic-guide"></span>Relais Web services</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Web_services" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information about Relais web services which are available for a number of Relais ILL features and functions.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Web services overview" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Web_services/010Web_services_overview" rel="internal"><span class="mt-icon-article-topic"></span>Web services overview</a></li><li class="mt-show-more-listing"><a title="Add Request" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Web_services/Add_Request" rel="internal"><span class="mt-icon-article-topic"></span>Add Request</a></li><li class="mt-show-more-listing"><a title="Authentication" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Web_services/Authentication" rel="internal"><span class="mt-icon-article-topic"></span>Authentication</a></li><li class="mt-show-more-listing"><a title="DiscoverItem" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Web_services/DiscoverItem" rel="internal"><span class="mt-icon-article-topic"></span>DiscoverItem</a></li><li class="mt-show-more-listing"><a title="Find Item" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Web_services/Find_Item" rel="internal"><span class="mt-icon-article-topic"></span>Find Item</a></li><li class="mt-show-more-listing"><a title="RequestItem" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Web_services/RequestItem" rel="internal"><span class="mt-icon-article-topic"></span>RequestItem</a></li><li class="mt-show-more-listing"><a title="Request Query" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Web_services/Request_Query" rel="internal"><span class="mt-icon-article-topic"></span>Request Query</a></li><li class="mt-show-more-listing"><a title="Sandbox" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Web_services/Sandbox" rel="internal"><span class="mt-icon-article-topic"></span>Sandbox</a></li><li class="mt-show-more-listing"><a title="Search catalog" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_Web_services/Search_catalog" rel="internal"><span class="mt-icon-article-topic"></span>Search catalog</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28248"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/DiscoverItem" rel="internal"><span class="mt-icon-article-topic-category"></span>DiscoverItem</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/DiscoverItem" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information about DiscoverItem in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="DiscoverItem - Record" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/DiscoverItem/DiscoverItem_-_Record" rel="internal"><span class="mt-icon-article-topic-guide"></span>DiscoverItem - Record</a></li><li class="mt-show-more-listing"><a title="DiscoverItem - Search" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/DiscoverItem/DiscoverItem_Search" rel="internal"><span class="mt-icon-article-topic-guide"></span>DiscoverItem - Search</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28246"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Authentication" rel="internal"><span class="mt-icon-article-topic-guide"></span>Authentication</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Authentication" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information about authenticating and authorizing users in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Authentication and authorization" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Authentication/Authentication_and_authorization" rel="internal"><span class="mt-icon-article-topic"></span>Authentication and authorization</a></li><li class="mt-show-more-listing"><a title="Encryption" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Authentication/Encryption" rel="internal"><span class="mt-icon-article-topic"></span>Encryption</a></li><li class="mt-show-more-listing"><a title="Patron authentication using a third party system" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Authentication/Patron_authentication_using_a_third_party_system" rel="internal"><span class="mt-icon-article-topic"></span>Patron authentication using a third party system</a></li><li class="mt-show-more-listing"><a title="Security in Relais" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Authentication/Security_in_Relais" rel="internal"><span class="mt-icon-article-topic"></span>Security in Relais</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="27619"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Patron_records" rel="internal"><span class="mt-icon-article-topic-guide"></span>Patron records</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Patron_records" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">For each patron that submits a request into Relais ILL a patron record must exist. Patron records created in several different ways, including patron registration, self registration, patron load, and NCIP.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="NCIP generated patron records" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Patron_records/NCIP_generated_patron_records" rel="internal"><span class="mt-icon-article-topic"></span>NCIP generated patron records</a></li><li class="mt-show-more-listing"><a title="Patron load" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Patron_records/Patron_load" rel="internal"><span class="mt-icon-article-topic"></span>Patron load</a></li><li class="mt-show-more-listing"><a title="Patron merge" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Patron_records/Patron_merge" rel="internal"><span class="mt-icon-article-topic"></span>Patron merge</a></li><li class="mt-show-more-listing"><a title="Patron registration" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Patron_records/Patron_registration" rel="internal"><span class="mt-icon-article-topic"></span>Patron registration</a></li><li class="mt-show-more-listing"><a title="Patron types" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Patron_records/Patron_types" rel="internal"><span class="mt-icon-article-topic"></span>Patron types</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="27763"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Library_and_Supplier_records" rel="internal"><span class="mt-icon-article-topic-guide"></span>Library and Supplier records</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Library_and_Supplier_records" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview"></dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Library registration" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Library_and_Supplier_records/Library_registration" rel="internal"><span class="mt-icon-article-topic"></span>Library registration</a></li><li class="mt-show-more-listing"><a title="Sequencing tiers and suppliers" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Library_and_Supplier_records/Sequencing_tiers_and_suppliers" rel="internal"><span class="mt-icon-article-topic"></span>Sequencing tiers and suppliers</a></li><li class="mt-show-more-listing"><a title="Supplier registration" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Library_and_Supplier_records/Supplier_registration" rel="internal"><span class="mt-icon-article-topic"></span>Supplier registration</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28405"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Receive_and_enter_requests" rel="internal"><span class="mt-icon-article-topic-guide"></span>Receive and enter requests</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Receive_and_enter_requests" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Relais ILL supports multiple options for entering and receiving requests, both from your own patrons and from other libraries. Irrespective of which method is used to enter or receive requests, all requests follow the appropriate processing rules.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Entered by staff" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Receive_and_enter_requests/Entered_by_staff" rel="internal"><span class="mt-icon-article-topic"></span>Entered by staff</a></li><li class="mt-show-more-listing"><a title="Flat file using LoadRequest" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Receive_and_enter_requests/Flat_file_using_LoadRequest" rel="internal"><span class="mt-icon-article-topic"></span>Flat file using LoadRequest</a></li><li class="mt-show-more-listing"><a title="From DOCLINE" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Receive_and_enter_requests/From_DOCLINE" rel="internal"><span class="mt-icon-article-topic"></span>From DOCLINE</a></li><li class="mt-show-more-listing"><a title="Pass to Relais" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Receive_and_enter_requests/Pass_to_Relais" rel="internal"><span class="mt-icon-article-topic"></span>Pass to Relais</a></li><li class="mt-show-more-listing"><a title="Received from other libraries" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Receive_and_enter_requests/Received_from_other_libraries" rel="internal"><span class="mt-icon-article-topic"></span>Received from other libraries</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28450"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Send_requests" rel="internal"><span class="mt-icon-article-topic-guide"></span>Send requests</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Send_requests" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn how to configure and send requests and copyright statements in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Configure requests" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Send_requests/Configure_requests" rel="internal"><span class="mt-icon-article-topic"></span>Configure requests</a></li><li class="mt-show-more-listing"><a title="Copyright statements" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Send_requests/Copyright_statements" rel="internal"><span class="mt-icon-article-topic"></span>Copyright statements</a></li><li class="mt-show-more-listing"><a title="Send requests with supplier and patron information" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Send_requests/Send_requests_with_supplier_and_patron_information" rel="internal"><span class="mt-icon-article-topic"></span>Send requests with supplier and patron information</a></li><li class="mt-show-more-listing"><a title="Suppliers requiring use of their web form" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Send_requests/Suppliers_requiring_use_of_their_web_form" rel="internal"><span class="mt-icon-article-topic"></span>Suppliers requiring use of their web form</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28813"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Serials_Solutions_360_Link_lookup" rel="internal"><span class="mt-icon-article-topic-guide"></span>Serials Solutions 360 Link lookup</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Serials_Solutions_360_Link_lookup" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information for Relais ILL users who subscribe to Serials Solutions 360 Link.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Serials Solutions 360 Link lookup" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Serials_Solutions_360_Link_lookup/Serials_Solutions_360_Link_lookup" rel="internal"><span class="mt-icon-article-topic"></span>Serials Solutions 360 Link lookup</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28814"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/ISO_transactions" rel="internal"><span class="mt-icon-article-topic-guide"></span>ISO transactions</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/ISO_transactions" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn how to send ISO transactions as the sending and requesting library in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="When you are the requesting library" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/ISO_transactions/00When_you_are_the_requesting_library" rel="internal"><span class="mt-icon-article-topic"></span>When you are the requesting library</a></li><li class="mt-show-more-listing"><a title="Send ISO requests and messages" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/ISO_transactions/20Send_ISO_requests_and_messages" rel="internal"><span class="mt-icon-article-topic"></span>Send ISO requests and messages</a></li><li class="mt-show-more-listing"><a title="When you are the supplying library" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/ISO_transactions/When_you_are_the_supplying_library" rel="internal"><span class="mt-icon-article-topic"></span>When you are the supplying library</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="27727"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/NCIP" rel="internal"><span class="mt-icon-article-topic-guide"></span>NCIP</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/NCIP" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">NCIP (NISO Circulation Interchange Protocol) is a North American standard which allows disparate library systems to talk to each other. Find information about configuring Relais to communicate with your institution's library system via your NCIP server.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Alma interoperability with Relais ILL" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/NCIP/Alma_interoperability_with_Relais_ILL" rel="internal"><span class="mt-icon-article-topic"></span>Alma interoperability with Relais ILL</a></li><li class="mt-show-more-listing"><a title="Configure your library system" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/NCIP/Configure_your_library_system" rel="internal"><span class="mt-icon-article-topic"></span>Configure your library system</a></li><li class="mt-show-more-listing"><a title="Configuring NCIP in Relais ILL" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/NCIP/Configuring_NCIP_in_Relais_ILL" rel="internal"><span class="mt-icon-article-topic"></span>Configuring NCIP in Relais ILL</a></li><li class="mt-show-more-listing"><a title="Generic NCIP Testing" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/NCIP/Generic_NCIP_Testing" rel="internal"><span class="mt-icon-article-topic"></span>Generic NCIP Testing</a></li><li class="mt-show-more-listing"><a title="NCIP AcceptItem message" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/NCIP/NCIP_AcceptItem_message" rel="internal"><span class="mt-icon-article-topic"></span>NCIP AcceptItem message</a></li><li class="mt-show-more-listing"><a title="NCIP CheckinItem Message" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/NCIP/NCIP_CheckinItem_Message" rel="internal"><span class="mt-icon-article-topic"></span>NCIP CheckinItem Message</a></li><li class="mt-show-more-listing"><a title="NCIP CheckoutItem message" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/NCIP/NCIP_CheckoutItem_message" rel="internal"><span class="mt-icon-article-topic"></span>NCIP CheckoutItem message</a></li><li class="mt-show-more-listing"><a title="NCIP Implementation Checklist" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/NCIP/NCIP_Implementation_Checklist" rel="internal"><span class="mt-icon-article-topic"></span>NCIP Implementation Checklist</a></li><li class="mt-show-more-listing"><a title="NCIP Overview" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/NCIP/NCIP_Overview" rel="internal"><span class="mt-icon-article-topic"></span>NCIP Overview</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28823"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans" rel="internal"><span class="mt-icon-article-topic-guide"></span>Loan items and manage loans</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information about loaning items, including configuring loan codes and policies, sending notices, and recalling items in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Configure loan codes and policies" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans/Configure_loan_codes_and_policies" rel="internal"><span class="mt-icon-article-topic"></span>Configure loan codes and policies</a></li><li class="mt-show-more-listing"><a title="Loan an item (using Windows Login)" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans/Loan_an_item_using_Windows_Login" rel="internal"><span class="mt-icon-article-topic"></span>Loan an item (using Windows Login)</a></li><li class="mt-show-more-listing"><a title="Open a request in Loan Tracking" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans/Open_a_request_in_Loan_Tracking" rel="internal"><span class="mt-icon-article-topic"></span>Open a request in Loan Tracking</a></li><li class="mt-show-more-listing"><a title="Pickup notices" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans/Pickup_notices" rel="internal"><span class="mt-icon-article-topic"></span>Pickup notices</a></li><li class="mt-show-more-listing"><a title="Recalls (with Alma and NCIP)" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans/Recalls_with_Alma_and_NCIP" rel="internal"><span class="mt-icon-article-topic"></span>Recalls (with Alma and NCIP)</a></li><li class="mt-show-more-listing"><a title="Recall a loan" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans/Recall_a_loan" rel="internal"><span class="mt-icon-article-topic"></span>Recall a loan</a></li><li class="mt-show-more-listing"><a title="Renewals (with Alma and NCIP)" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans/Renewals_with_Alma_and_NCIP" rel="internal"><span class="mt-icon-article-topic"></span>Renewals (with Alma and NCIP)</a></li><li class="mt-show-more-listing"><a title="Reopen a loan request" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans/Reopen_a_loan_request" rel="internal"><span class="mt-icon-article-topic"></span>Reopen a loan request</a></li><li class="mt-show-more-listing"><a title="Send overdue notices" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans/Send_overdue_notices" rel="internal"><span class="mt-icon-article-topic"></span>Send overdue notices</a></li><li class="mt-show-more-listing"><a title="Wrong item supplied" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Loan_items_and_manage_loans/Wrong_item_supplied" rel="internal"><span class="mt-icon-article-topic"></span>Wrong item supplied</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28877"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Supply_documents" rel="internal"><span class="mt-icon-article-topic-guide"></span>Supply documents</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Supply_documents" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information on supplying documents to your own patron or another library as well as configuration options for scanning documents.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Additional configuration options for Scanner 7" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Supply_documents/Additional_configuration_options_for_Scanner_7" rel="internal"><span class="mt-icon-article-topic"></span>Additional configuration options for Scanner 7</a></li><li class="mt-show-more-listing"><a title="Configure scanner for Windows 7" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Supply_documents/Configure_scanner_for_Windows_7" rel="internal"><span class="mt-icon-article-topic"></span>Configure scanner for Windows 7</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28901"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration" rel="internal"><span class="mt-icon-article-topic-guide"></span>Administration</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information about Administration for Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Audit records" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Audit_records" rel="internal"><span class="mt-icon-article-topic"></span>Audit records</a></li><li class="mt-show-more-listing"><a title="Automatic scheduling" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Automatic_scheduling" rel="internal"><span class="mt-icon-article-topic"></span>Automatic scheduling</a></li><li class="mt-show-more-listing"><a title="Check in a request" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Check_in_a_request" rel="internal"><span class="mt-icon-article-topic"></span>Check in a request</a></li><li class="mt-show-more-listing"><a title="Configure Add Document" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Configure_Add_Document" rel="internal"><span class="mt-icon-article-topic"></span>Configure Add Document</a></li><li class="mt-show-more-listing"><a title="Configure audit records" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Configure_audit_records" rel="internal"><span class="mt-icon-article-topic"></span>Configure audit records</a></li><li class="mt-show-more-listing"><a title="Configure loan status" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Configure_loan_status" rel="internal"><span class="mt-icon-article-topic"></span>Configure loan status</a></li><li class="mt-show-more-listing"><a title="Configure Lookup options (in Receive FTP)" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Configure_Lookup_options_in_Receive_FTP" rel="internal"><span class="mt-icon-article-topic"></span>Configure Lookup options (in Receive FTP)</a></li><li class="mt-show-more-listing"><a title="Database, tables and SQL queries" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Database_tables_and_SQL_queries" rel="internal"><span class="mt-icon-article-topic"></span>Database, tables and SQL queries</a></li><li class="mt-show-more-listing"><a title="Daylight Savings Time" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Daylight_Savings_Time" rel="internal"><span class="mt-icon-article-topic"></span>Daylight Savings Time</a></li><li class="mt-show-more-listing"><a title="Define defaults for sending loan notices" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Define_defaults_for_sending_loan_notices" rel="internal"><span class="mt-icon-article-topic"></span>Define defaults for sending loan notices</a></li><li class="mt-show-more-listing"><a title="Field lengths" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Field_lengths" rel="internal"><span class="mt-icon-article-topic"></span>Field lengths</a></li><li class="mt-show-more-listing"><a title="Modify staff Login options" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Modify_staff_Login_options" rel="internal"><span class="mt-icon-article-topic"></span>Modify staff Login options</a></li><li class="mt-show-more-listing"><a title="Purge and Archive" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Purge_and_Archive" rel="internal"><span class="mt-icon-article-topic"></span>Purge and Archive</a></li><li class="mt-show-more-listing"><a title="Relais web schema" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Relais_web_schema" rel="internal"><span class="mt-icon-article-topic"></span>Relais web schema</a></li><li class="mt-show-more-listing"><a title="Use tokens" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Use_tokens" rel="internal"><span class="mt-icon-article-topic"></span>Use tokens</a></li><li class="mt-show-more-listing"><a title="Web Pages - Session Timeout Redirects" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Administration/Web_Pages_Session_Timeout_Redirects" rel="internal"><span class="mt-icon-article-topic"></span>Web Pages - Session Timeout Redirects</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28861"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Deliver_documents" rel="internal"><span class="mt-icon-article-topic-guide"></span>Deliver documents</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Deliver_documents" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn how to deliver documents and configure cover pages, email attachments, and pickup locations in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="About document delivery" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Deliver_documents/About_document_delivery" rel="internal"><span class="mt-icon-article-topic"></span>About document delivery</a></li><li class="mt-show-more-listing"><a title="Configure delivery to Odyssey" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Deliver_documents/Configure_delivery_to_Odyssey" rel="internal"><span class="mt-icon-article-topic"></span>Configure delivery to Odyssey</a></li><li class="mt-show-more-listing"><a title="Cover pages" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Deliver_documents/Cover_pages" rel="internal"><span class="mt-icon-article-topic"></span>Cover pages</a></li><li class="mt-show-more-listing"><a title="Delivery Email to Fax" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Deliver_documents/Delivery_Email_to_Fax" rel="internal"><span class="mt-icon-article-topic"></span>Delivery Email to Fax</a></li><li class="mt-show-more-listing"><a title="Email attachment" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Deliver_documents/Email_attachment" rel="internal"><span class="mt-icon-article-topic"></span>Email attachment</a></li><li class="mt-show-more-listing"><a title="Pickup" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Deliver_documents/Pickup" rel="internal"><span class="mt-icon-article-topic"></span>Pickup</a></li><li class="mt-show-more-listing"><a title="Post to Web" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Deliver_documents/Post_to_Web" rel="internal"><span class="mt-icon-article-topic"></span>Post to Web</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28886"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Pickslips" rel="internal"><span class="mt-icon-article-topic-guide"></span>Pickslips</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Pickslips" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn how to print and email pickslips in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="About pickslips" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Pickslips/About_pickslips" rel="internal"><span class="mt-icon-article-topic"></span>About pickslips</a></li><li class="mt-show-more-listing"><a title="Configure a printer" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Pickslips/Configure_a_printer" rel="internal"><span class="mt-icon-article-topic"></span>Configure a printer</a></li><li class="mt-show-more-listing"><a title="Configure Email Request" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Pickslips/Configure_Email_Request" rel="internal"><span class="mt-icon-article-topic"></span>Configure Email Request</a></li><li class="mt-show-more-listing"><a title="Configure print requests" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Pickslips/Configure_print_requests" rel="internal"><span class="mt-icon-article-topic"></span>Configure print requests</a></li><li class="mt-show-more-listing"><a title="Summary sheet for pickslips" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Pickslips/Summary_sheet_for_pickslips" rel="internal"><span class="mt-icon-article-topic"></span>Summary sheet for pickslips</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28897"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/General_messages" rel="internal"><span class="mt-icon-article-topic-guide"></span>General messages</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/General_messages" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn how to configure and send general messages in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Configure general messages" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/General_messages/Configure_general_messages" rel="internal"><span class="mt-icon-article-topic"></span>Configure general messages</a></li><li class="mt-show-more-listing"><a title="Send general messages" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/General_messages/Send_general_messages" rel="internal"><span class="mt-icon-article-topic"></span>Send general messages</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28900"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Edit_Requests" rel="internal"><span class="mt-icon-article-topic-guide"></span>Edit Requests</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Edit_Requests" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn about the available functionality in the Edit Request window in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Edit Requests" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Edit_Requests/Edit_Requests" rel="internal"><span class="mt-icon-article-topic"></span>Edit Requests</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28925"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Search_catalogues" rel="internal"><span class="mt-icon-article-topic-guide"></span>Search catalogues</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Search_catalogues" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information about configuring search options, Search Auto, and Search Manual in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Search catalogues overview" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Search_catalogues/010Search_catalogues_overview" rel="internal"><span class="mt-icon-article-topic"></span>Search catalogues overview</a></li><li class="mt-show-more-listing"><a title="Configure catalogues" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Search_catalogues/Configure_catalogues" rel="internal"><span class="mt-icon-article-topic"></span>Configure catalogues</a></li><li class="mt-show-more-listing"><a title="Configure search options" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Search_catalogues/Configure_search_options" rel="internal"><span class="mt-icon-article-topic"></span>Configure search options</a></li><li class="mt-show-more-listing"><a title="Search Auto" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Search_catalogues/Search_Auto" rel="internal"><span class="mt-icon-article-topic"></span>Search Auto</a></li><li class="mt-show-more-listing"><a title="Search Manual" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Search_catalogues/Search_Manual" rel="internal"><span class="mt-icon-article-topic"></span>Search Manual</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28969"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Routing_lists" rel="internal"><span class="mt-icon-article-topic-guide"></span>Routing lists</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Routing_lists" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn how to use routing lists and search for locations in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="About routing lists" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Routing_lists/About_routing_lists" rel="internal"><span class="mt-icon-article-topic"></span>About routing lists</a></li><li class="mt-show-more-listing"><a title="Search for locations" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Routing_lists/Search_for_locations" rel="internal"><span class="mt-icon-article-topic"></span>Search for locations</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28965"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Update_requests" rel="internal"><span class="mt-icon-article-topic-guide"></span>Update requests</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Update_requests" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn how Request Processing is used and how to open a request in RelaisILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Update requests" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Update_requests/Update_requests" rel="internal"><span class="mt-icon-article-topic"></span>Update requests</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="27665"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_File_Transfer_Service_RFTS" rel="internal"><span class="mt-icon-article-topic-guide"></span>Relais File Transfer Service (RFTS)</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_File_Transfer_Service_RFTS" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn about Relais File Transfer Service (RFTS) in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="About RFTS" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_File_Transfer_Service_RFTS/About_RFTS" rel="internal"><span class="mt-icon-article-topic"></span>About RFTS</a></li><li class="mt-show-more-listing"><a title="Allow RFTS through a Windows 7 firewall" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_File_Transfer_Service_RFTS/Allow_RFTS_through_a_Windows_7_firewall" rel="internal"><span class="mt-icon-article-topic"></span>Allow RFTS through a Windows 7 firewall</a></li><li class="mt-show-more-listing"><a title="Migrate RFTS from Windows XP to Windows 7" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_File_Transfer_Service_RFTS/Migrate_RFTS_from_Windows_XP_to_Windows_7" rel="internal"><span class="mt-icon-article-topic"></span>Migrate RFTS from Windows XP to Windows 7</a></li><li class="mt-show-more-listing"><a title="Upgrade the RFTS" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_File_Transfer_Service_RFTS/Upgrade_the_RFTS" rel="internal"><span class="mt-icon-article-topic"></span>Upgrade the RFTS</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28980"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Notify_patron" rel="internal"><span class="mt-icon-article-topic-guide"></span>Notify patron</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Notify_patron" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn how to use Notify Patron in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Use Notify Patron" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Notify_patron/010Use_Notify_Patron" rel="internal"><span class="mt-icon-article-topic"></span>Use Notify Patron</a></li><li class="mt-show-more-listing"><a title="Configure Notify Patron messages" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Notify_patron/Configure_Notify_Patron_messages" rel="internal"><span class="mt-icon-article-topic"></span>Configure Notify Patron messages</a></li><li class="mt-show-more-listing"><a title="Configure Patron Response page" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Notify_patron/Configure_Patron_Response_page" rel="internal"><span class="mt-icon-article-topic"></span>Configure Patron Response page</a></li><li class="mt-show-more-listing"><a title="Patron Response page" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Notify_patron/Patron_Response_page" rel="internal"><span class="mt-icon-article-topic"></span>Patron Response page</a></li><li class="mt-show-more-listing"><a title="Updates to requests" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Notify_patron/Updates_to_reqeusts" rel="internal"><span class="mt-icon-article-topic"></span>Updates to requests</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28989"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/DocStore" rel="internal"><span class="mt-icon-article-topic-guide"></span>DocStore</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/DocStore" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn how to deliver documents to DocStore from Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="DocStore" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/DocStore/DocStore" rel="internal"><span class="mt-icon-article-topic"></span>DocStore</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28953"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Reports" rel="internal"><span class="mt-icon-article-topic-guide"></span>Reports</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Reports" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn about reporting functionality in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="COPPUL report" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Reports/COPPUL_report" rel="internal"><span class="mt-icon-article-topic"></span>COPPUL report</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="28984"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_supplying" rel="internal"><span class="mt-icon-article-topic-guide"></span>Relais supplying</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_supplying" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Learn how to receive, process, and deliver requests in Relais ILL.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Relais supplying" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_supplying/Relais_supplying" rel="internal"><span class="mt-icon-article-topic"></span>Relais supplying</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="51658"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_2022.x" rel="internal"><span class="mt-icon-article-topic-guide"></span>Relais 2022.x</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_2022.x" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find installation and upgrade instructions for Relais version 2022.x</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Install and upgrade for Relais ILL" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_2022.x/Install_and_upgrade_for_Relais_ILL" rel="internal"><span class="mt-icon-article-topic"></span>Install and upgrade for Relais ILL</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="29949"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_2020.x" rel="internal"><span class="mt-icon-article-topic-guide"></span>Relais 2020.x</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_2020.x" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find information, including installation and upgrade instructions, for Relais version 2020.x.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Relais 2020.x Overview" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_2020.x/010Relais_2020.x_Overview" rel="internal"><span class="mt-icon-article-topic"></span>Relais 2020.x Overview</a></li><li class="mt-show-more-listing"><a title="Application, service and dll versions" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_2020.x/Application_service_and_dll_versions" rel="internal"><span class="mt-icon-article-topic"></span>Application, service and dll versions</a></li><li class="mt-show-more-listing"><a title="Install and upgrade for Relais ILL" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_2020.x/Install_and_upgrade_for_Relais_ILL" rel="internal"><span class="mt-icon-article-topic"></span>Install and upgrade for Relais ILL</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="26787"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_ILL_release_notes_and_known_issues" rel="internal"><span class="mt-icon-article-topic-category"></span>Relais ILL release notes and known issues</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_ILL_release_notes_and_known_issues" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find Relais ILL release notes and known issues. Release notes are documents that contain information about new product features and enhancements as installed in scheduled releases.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="2023 Relais ILL release notes" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_ILL_release_notes_and_known_issues/2023_Relais_ILL_release_notes" rel="internal"><span class="mt-icon-article-topic-guide"></span>2023 Relais ILL release notes</a></li><li class="mt-show-more-listing"><a title="2022 Relais ILL release notes" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_ILL_release_notes_and_known_issues/2022_release_notes" rel="internal"><span class="mt-icon-article-topic-guide"></span>2022 Relais ILL release notes</a></li><li class="mt-show-more-listing"><a title="2021 Relais ILL release notes" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_ILL_release_notes_and_known_issues/2021_release_notes" rel="internal"><span class="mt-icon-article-topic-guide"></span>2021 Relais ILL release notes</a></li><li class="mt-show-more-listing"><a title="2020 Relais ILL release notes" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_ILL_release_notes_and_known_issues/2020_Relais_ILL_release_notes" rel="internal"><span class="mt-icon-article-topic-guide"></span>2020 Relais ILL release notes</a></li><li class="mt-show-more-listing"><a title="Known Issues" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_ILL_release_notes_and_known_issues/Known_Issues" rel="internal"><span class="mt-icon-article-topic-guide"></span>Known Issues</a></li><li class="mt-show-more-listing"><a title="Relais Portal updates" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_ILL_release_notes_and_known_issues/Relais_Portal_updates" rel="internal"><span class="mt-icon-article-topic-guide"></span>Relais Portal updates</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="26779"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting" rel="internal"><span class="mt-icon-article-topic-guide"></span>Troubleshooting</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Are the login credentials case sensitive?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Are_the_login_credentials_case_sensitive" rel="internal"><span class="mt-icon-article-howto"></span>Are the login credentials case sensitive?</a></li><li class="mt-show-more-listing"><a title="A request in Relais will not complete in Staff Portal" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/A_request_in_Relais_will_not_complete_in_Staff_Portal" rel="internal"><span class="mt-icon-article-reference"></span>A request in Relais will not complete in Staff Portal</a></li><li class="mt-show-more-listing"><a title="Can a full header and footer be added to the pages?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Can_a_full_header_and_footer_be_added_to_the_pages" rel="internal"><span class="mt-icon-article-howto"></span>Can a full header and footer be added to the pages?</a></li><li class="mt-show-more-listing"><a title="Can Relais send notification emails from my organization's email domain?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Can_Relais_send_notifications_emails_from_my_organizations_email_domain" rel="internal"><span class="mt-icon-article-howto"></span>Can Relais send notification emails from my organization's email domain?</a></li><li class="mt-show-more-listing"><a title="Can Relais use SAML?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Can_Relais_use_SAML" rel="internal"><span class="mt-icon-article-howto"></span>Can Relais use SAML?</a></li><li class="mt-show-more-listing"><a title="Does ISO 18626 for Relais support sending Article Exchange links?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Does_ISO_18626_for_Relais_support_sending_Article_Exchange_links" rel="internal"><span class="mt-icon-article-howto"></span>Does ISO 18626 for Relais support sending Article Exchange links?</a></li><li class="mt-show-more-listing"><a title="Does Relais support FTP, SFTP of FTPS" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Does_Relais_support_FTP%2C_SFTP_of_FTPS" rel="internal"><span class="mt-icon-article-howto"></span>Does Relais support FTP, SFTP of FTPS</a></li><li class="mt-show-more-listing"><a title="Do Relais servers store information outside of Canada" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Do_Relais_servers_store_information_outside_of_Canada" rel="internal"><span class="mt-icon-article-howto"></span>Do Relais servers store information outside of Canada</a></li><li class="mt-show-more-listing"><a title="Featured Relais ILL Troubleshooting articles" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Featured_Relais_ILL_Troubleshooting_articles" rel="internal"><span class="mt-icon-article-topic"></span>Featured Relais ILL Troubleshooting articles</a></li><li class="mt-show-more-listing"><a title="Files uploaded with the Relais Scanner are not being moved to delivery." class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Files_uploaded_with_the_Relais_Scanner_are_not_being_moved_to_delivery" rel="internal"><span class="mt-icon-article-reference"></span>Files uploaded with the Relais Scanner are not being moved to delivery.</a></li><li class="mt-show-more-listing"><a title="How can I tell if my firewall is allowing a connection to the Relais Database?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_can_I_tell_if_my_firewall_is_allowing_a_connection_to_the_Relais_Database" rel="internal"><span class="mt-icon-article-howto"></span>How can I tell if my firewall is allowing a connection to the Relais Database?</a></li><li class="mt-show-more-listing"><a title="How can I test if I am connected to the Relais database?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_can_I_test_if_I_am_connected_to_the_Relais_database" rel="internal"><span class="mt-icon-article-howto"></span>How can I test if I am connected to the Relais database?</a></li><li class="mt-show-more-listing"><a title="How do I add my IP address to the Relais firewall safelist?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_do_I_add_my_IP_address_to_the_Relais_firewall_safelist" rel="internal"><span class="mt-icon-article-howto"></span>How do I add my IP address to the Relais firewall safelist?</a></li><li class="mt-show-more-listing"><a title="How do I change the seconds it takes Relais dialog boxes to automatically closes when action is successful?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_do_I_change_the_seconds_it_takes_Relais_dialog_boxes_to_automatically_closes_when_action_is_successful" rel="internal"><span class="mt-icon-article-howto"></span>How do I change the seconds it takes Relais dialog boxes to automatically closes when action is successful?</a></li><li class="mt-show-more-listing"><a title="How do I make our Relais library supplier status "active" or "inactive?"" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_do_I_make_our_Relais_library_supplier_status_to_active_or_inactive" rel="internal"><span class="mt-icon-article-howto"></span>How do I make our Relais library supplier status "active" or "inactive?"</a></li><li class="mt-show-more-listing"><a title="How do I recreate a loan record?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_do_I_recreate_a_loan_record%3F" rel="internal"><span class="mt-icon-article-howto"></span>How do I recreate a loan record?</a></li><li class="mt-show-more-listing"><a title="How do I remove an incorrectly supplied document and attach the correct document to a request?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_do_I_remove_an_incorrectly_supplied_document_and_attach_the_correct_document_to_a_request%3F" rel="internal"><span class="mt-icon-article-howto"></span>How do I remove an incorrectly supplied document and attach the correct document to a request?</a></li><li class="mt-show-more-listing"><a title="How to Change Relais ILL Supplier Status" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_to_Change_Relais_ILL_Supplier_Status" rel="internal"><span class="mt-icon-article-howto"></span>How to Change Relais ILL Supplier Status</a></li><li class="mt-show-more-listing"><a title="How to delete unwanted Alert messages" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_to_delete_unwanted_Alert_messages" rel="internal"><span class="mt-icon-article-reference"></span>How to delete unwanted Alert messages</a></li><li class="mt-show-more-listing"><a title="How to increase the maximum number of displayable requests before receiving a pop-up warning on the Relais ILL web portal" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_to_increase_the_maximum_number_of_displayable_requests_before_receiving_a_pop-up_warning_on_the_Relais_ILL_web_portal" rel="internal"><span class="mt-icon-article-howto"></span>How to increase the maximum number of displayable requests before receiving a pop-up warning on the Relais ILL web portal</a></li><li class="mt-show-more-listing"><a title="How to make sure a request is unlocked in Relais" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_to_make_sure_a_request_is_unlocked_in_Relais" rel="internal"><span class="mt-icon-article-howto"></span>How to make sure a request is unlocked in Relais</a></li><li class="mt-show-more-listing"><a title="How to reopen a request in the staff portal" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_to_reopen_a_request_in_the_staff_portal" rel="internal"><span class="mt-icon-article-howto"></span>How to reopen a request in the staff portal</a></li><li class="mt-show-more-listing"><a title="How to update copyright statement in Relais" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/How_to_update_copyright_statement_in_Relais" rel="internal"><span class="mt-icon-article-howto"></span>How to update copyright statement in Relais</a></li><li class="mt-show-more-listing"><a title="In Relais, can I limit the number of requests by the type of item?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/In_Relais_can_I_limit_the_number_of_requests_by_the_type_of_item" rel="internal"><span class="mt-icon-article-howto"></span>In Relais, can I limit the number of requests by the type of item?</a></li><li class="mt-show-more-listing"><a title="In the request templates, is 'Requester Info' used to enter the end user id in Library requests?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/In_the_request_templates%2C_is_Requester_Info_used_to_enter_the_end_user_id_in_Library_requests" rel="internal"><span class="mt-icon-article-howto"></span>In the request templates, is 'Requester Info' used to enter the end user id in Library requests?</a></li><li class="mt-show-more-listing"><a title="In the request templates, is 'Request Source' used for the source of the citation?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/In_the_request_templates_is_Request_Source_used_for_the_source_of_the_citation" rel="internal"><span class="mt-icon-article-howto"></span>In the request templates, is 'Request Source' used for the source of the citation?</a></li><li class="mt-show-more-listing"><a title="In what format and what size should the logo be for the Relais Header?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/In_what_format_and_what_size_should_the_logo_be_for_the_Relais_Header" rel="internal"><span class="mt-icon-article-howto"></span>In what format and what size should the logo be for the Relais Header?</a></li><li class="mt-show-more-listing"><a title="Is it possible to update a patron barcode from the Relais web portal?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Is_it_possible_to_update_a_patron_barcode_from_the_Relais_web_portal" rel="internal"><span class="mt-icon-article-reference"></span>Is it possible to update a patron barcode from the Relais web portal?</a></li><li class="mt-show-more-listing"><a title="Is there an option for a patron or library to request their login / password, e.g., if it has been forgotten?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Is_there_an_option_for_a_patron_or_library_to_request_their_login_password_e.g._if_it_has_been_forgotten" rel="internal"><span class="mt-icon-article-howto"></span>Is there an option for a patron or library to request their login / password, e.g., if it has been forgotten?</a></li><li class="mt-show-more-listing"><a title="Is there a way to mark a supplying library's book as received damaged?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Is_there_a_way_to_mark_a_supplying_library's_book_as_received_damaged%3F" rel="internal"><span class="mt-icon-article-howto"></span>Is there a way to mark a supplying library's book as received damaged?</a></li><li class="mt-show-more-listing"><a title="Once the forms are in use, are we able to modify them ourselves or do we submit a Support ticket?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Once_the_forms_are_in_use_are_we_able_to_modify_them_ourselves_or_do_we_submit_a_Support_ticket" rel="internal"><span class="mt-icon-article-howto"></span>Once the forms are in use, are we able to modify them ourselves or do we submit a Support ticket?</a></li><li class="mt-show-more-listing"><a title="The Relais Portal displays this error: Request number is not in prerequisite state" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/The_Relais_Portal_displays_this_error%3A_Request_number_is_not_in_prerequisite_state" rel="internal"><span class="mt-icon-article-reference"></span>The Relais Portal displays this error: Request number is not in prerequisite state</a></li><li class="mt-show-more-listing"><a title="What's the difference between an Audit Note and an Additional Note in Relais?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/What's_the_difference_between_an_Audit_Note_and_an_Additional_Note_in_Relais" rel="internal"><span class="mt-icon-article-howto"></span>What's the difference between an Audit Note and an Additional Note in Relais?</a></li><li class="mt-show-more-listing"><a title="What are Predefined Queries or Searches in Relais, and what do the different kinds mean?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/What_are_Predefined_Queries_or_Searches_in_Relais_and_what_do_the_different_kinds_mean" rel="internal"><span class="mt-icon-article-howto"></span>What are Predefined Queries or Searches in Relais, and what do the different kinds mean?</a></li><li class="mt-show-more-listing"><a title="What are the new and old Relais IP addresses?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/What_are_the_new_and_old_Relais_IP_addresses" rel="internal"><span class="mt-icon-article-howto"></span>What are the new and old Relais IP addresses?</a></li><li class="mt-show-more-listing"><a title="What browsers are supported for the Relais Portal?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/What_browsers_are_supported_for_the_Relais_Portal" rel="internal"><span class="mt-icon-article-howto"></span>What browsers are supported for the Relais Portal?</a></li><li class="mt-show-more-listing"><a title="What is the X after the supplier code in Relais" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/What_is_the_X_after_the_supplier_code_in_Relais" rel="internal"><span class="mt-icon-article-howto"></span>What is the X after the supplier code in Relais</a></li><li class="mt-show-more-listing"><a title="Where do I create a new staff account in Relais?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Where_do_I_create_a_new_staff_account_in_Relais" rel="internal"><span class="mt-icon-article-howto"></span>Where do I create a new staff account in Relais?</a></li><li class="mt-show-more-listing"><a title="Why doesn't Relais display an option to Renew a request?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Why_doesn't_Relais_display_an_option_to_Renew_a_request%3F" rel="internal"><span class="mt-icon-article-howto"></span>Why doesn't Relais display an option to Renew a request?</a></li><li class="mt-show-more-listing"><a title="Why does my Relais pick slip show incorrect information when our lender address is correct in Library Registration?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Why_does_my_Relais_pick_slip_show_incorrect_information_when_our_lender_address_is_correct_in_Library_Registration" rel="internal"><span class="mt-icon-article-howto"></span>Why does my Relais pick slip show incorrect information when our lender address is correct in Library Registration?</a></li><li class="mt-show-more-listing"><a title="Why does Relais say "HTML tags" are not allowed when I'm trying to enter notes?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Why_does_Relais_say_HTML_tags_are_not_allowed_when_I'm_trying_to_enter_notes" rel="internal"><span class="mt-icon-article-howto"></span>Why does Relais say "HTML tags" are not allowed when I'm trying to enter notes?</a></li><li class="mt-show-more-listing"><a title="Why do my Relais emails get filtered for spam or return undelivered?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Why_do_my_Relais_emails_get_filtered_for_spam_or_return_undelivered" rel="internal"><span class="mt-icon-article-howto"></span>Why do my Relais emails get filtered for spam or return undelivered?</a></li><li class="mt-show-more-listing"><a title="Why is my Relais request stuck at the Passive and won't move on to the next lender?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Why_is_my_Relais_request_stuck_at_the_Passive_and_won't_move_on_to_the_next_lender" rel="internal"><span class="mt-icon-article-howto"></span>Why is my Relais request stuck at the Passive and won't move on to the next lender?</a></li><li class="mt-show-more-listing"><a title="Why was a request sent to one institution filled by another?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/Why_was_a_request_sent_to_one_institution_filled_by_another" rel="internal"><span class="mt-icon-article-howto"></span>Why was a request sent to one institution filled by another?</a></li><li class="mt-show-more-listing"><a title="With the current web pages, my library handles patron authentication outside Relais, is this approach still available with the Relais Portal?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/With_the_current_web_pages_my_library_handles_patron_authentication_outside_Relais_is_this_approach_still_available_with_the_Relais_Portal" rel="internal"><span class="mt-icon-article-howto"></span>With the current web pages, my library handles patron authentication outside Relais, is this approach still available with the Relais Portal?</a></li><li class="mt-show-more-listing"><a title="With the library鈥檚 change password option, will that change the library鈥檚 password in our database or will the request go to staff to make the change?" class="mt-listing-detailed-subpage-title internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Troubleshooting/With_the_library%E2%80%99s_change_password_option%2C_will_that_change_the_library%E2%80%99s_password_in_our_database_or_will_the_request_go_to_staff_to_make_the_change" rel="internal"><span class="mt-icon-article-howto"></span>With the library鈥檚 change password option, will that change the library鈥檚 password in our database or will the request go to staff to make the change?</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="51728"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/OCLC_Community_Center%3A_Resource_Sharing_community" rel="internal"><span 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