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<!DOCTYPE html> <html> <head> <title>RocketGate® - Merchant Support Tools</title> <meta name="description" content="" /> <meta name="keywords" content="" /> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta name="distribution" content="global" /> <link rel="shortcut icon" href="https://www.rocketgate.com/favicon.ico" /> <link rel="stylesheet" type="text/css" href="/css/style.css" /> <script type="text/javascript" src="/js/functions.js"></script> <script type="text/javascript" src="/js/jquery-3.4.1.min.js"></script> <script type="text/javascript" src="/js/jquery.legit-1.2.2.js"></script> <link rel="stylesheet" type="text/css" href="/css/fancybox/jquery.fancybox.min.css"/> <script type="text/javascript" src="/js/jquery.fancybox.min.js"></script> <script type="text/javascript"> //<![CDATA[ $(document).ready(function() { $('a.lightbox').fancybox({titleShow:false}); }); //]]> </script>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-QQKZH63P50"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-QQKZH63P50'); </script> </head> <body class="layout1" style="background-image: url('/images/headers/header_features.jpg')"> <div id="container" style="padding-top: 393px"> <div id="content"> <h1>Merchant Support Tools</h1> <p> Manage customer accounts with RocketGate’s full suite of merchant support tools including tools for transaction lookups, subscription/recurring membership information updates and refunds, both full and partial. You have the ability to respond to retrieval requests and chargebacks quickly and easily.  RocketGate’s Customer Support Tool Suite features:</p> <ul class="ul1"> <li class="li1"> Real time Transaction and Membership Management dashboards</li> <li class="li1"> Customer and transaction lookup tools - locate customers and/or transactions efficiently using one or multiple search parameters</li> <li class="li1"> Refund tool - issue a single credit or a batch of refunds </li> <li class="li1"> Full and partial refunds </li> <li class="li1"> PCI compliant manual and scheduled re-bill transaction processing</li> <li class="li1"> Virtual Point of Sale tool - process phone or fax orders easily</li> <li class="li1"> Membership management - cancel memberships and modify renewal and cancel dates </li> <li class="li1"> Chargeback Queue Tool - list retrieval and chargeback data for review with built-in workflow management</li> <li class="li1"> Risk Management tools - search for, monitor and/or block risky transactions or customers based on your own and/or Rocketgate’s Fraud Prevention Policies</li> </ul> <p>  </p> <h2> Customer Retention</h2> <p class="p1"> For merchants with subscription-based business models, customer retention is a key indicator of performance. Even a seemingly small increase in customer retention will significantly improve the bottom line over the long run.  RocketGate provides many sophisticated tools that help merchants make well-informed business decisions regarding customer retention.  In addition, RocketGate’s sophisticated fault-tolerant gateway helps maximize customer retention.</p> <p class="p2">  </p> <h2 class="p3"> <b>Customizable Retry Payment Failures to Increase ACLV</b></h2> <p class="p1"> With the cost of customer acquisition on the rise, customer retention is all the more important.  RocketGate’s intelligent gateway helps increase the Average Customer Lifetime Value (ACLV) in a variety of ways including automatic retries of “soft” credit card declines (such as “card over limit”) ensuring that you don’t lose a good customer. In addition, RocketGate’s Gateway API has full support for programmatically updating customer billing information.</p> <p class="p2">  </p> <h2 class="p3"> <b>Managing Retrievals and Chargebacks</b></h2> <p class="p1"> Chargeback management is one of many important ways that RocketGate’s merchants minimize current and future risk and increase profits at the same time. RocketGate receives direct data feeds of chargebacks and retrieval requests from selected partner banks, enabling you to make business decisions with the most up-to-date information. Based on this information, RocketGate can immediately take steps on your behalf such as canceling the customer that is charging back and preventing him or her from making any future purchases.  RocketGate’s Chargeback Queue tool allows single or multiple merchant representatives to process a pool of chargeback data and<span class="s3"> </span>auto-populates fields in required financial paperwork with customer and transaction data for processing or contesting chargebacks with ease and efficiency. In addition, RocketGate offers automated reports that display chargeback data in a statistically meaningful way, making trends easy to see. </p> </div> <div id="right_content"> <div id="ctas"> <div class="cta cta_first"> <div class="cta_box3"> <h3> Full Suite of Tools</h3> <p style="line-height: 150%;"> Customer support tools include transaction lookups, recurring billing info, refunds and many more.</p> </div> <p>  </p> </div> <div class="cta"> <div class="cta_box4"> <h3> Manage Chargebacks</h3> <p style="line-height: 150%;"> RocketGate receives direct data feeds of chargeback and retrieval data from many banks.</p> </div> <p>  </p> </div> <div class="cta"> <div class="cta_nobox"> <p style="letter-spacing: 1px;"> Increase the average customer lifetime value by retrying "soft" declines with customizable, automated retries.</p> </div> <p>  </p> </div> </div> </div> <br class="cb"/> <div id="header" class="header_subnav"> <a href="https://www.rocketgate.com/"><img src="/images/logo_rocketgate.png" width="260" height="112" id="logo" alt=""/></a> <ul id="nav"> <li id="nav2" class="first"><a href="https://www.rocketgate.com/payment-processing-services/gateway.php">Payment Processing Services</a><ul> <li class="first"><a href="https://www.rocketgate.com/payment-processing-services/hosted-form.php">Hosted Form</a></li> <li><a href="https://www.rocketgate.com/payment-processing-services/hosted-page.php">Hosted Page</a></li> <li><a href="https://www.rocketgate.com/payment-processing-services/shopping-carts.php">Shopping Carts</a></li> <li><a href="https://www.rocketgate.com/rocketpay/index.php">RocketPay</a></li> <li><a href="https://www.rocketgate.com/payment-processing-services/affiliate-tracking.php">Affiliate Tracking</a></li> <li><a href="https://www.rocketgate.com/payment-processing-services/prevent-chargebacks.php">Prevent Chargebacks</a></li> <li><a href="https://www.rocketgate.com/payment-processing-services/vpos-virtual-point-of-sale.php">VPOS</a></li> </ul></li> <li id="nav3" class="active"><a href="https://www.rocketgate.com/features/advanced-processing.php">Features</a><ul> <li class="first"><a href="https://www.rocketgate.com/features/recurring-billing.php">Recurring Billing</a></li> <li><a href="https://www.rocketgate.com/features/automated-chargeback-processing.php">Chargeback Processing</a></li> <li><a href="https://www.rocketgate.com/features/pci-compliant.php">PCI Compliant</a></li> <li><a href="https://www.rocketgate.com/features/advanced-processing.php">Advanced Processing</a></li> <li><a href="https://www.rocketgate.com/features/advanced-reporting.php">Advanced Reporting</a></li> <li><a href="https://www.rocketgate.com/features/multiple-currencies.php">Multiple Currencies</a></li> <li class="active"><a href="https://www.rocketgate.com/features/merchant-support-tools.php">Merchant Support Tools</a></li> <li><a href="https://www.rocketgate.com/features/risk-management.php">Risk Management</a></li> </ul></li> <li id="nav4"><a href="https://www.rocketgate.com/about-us/">About Us</a></li> <li id="nav5"><a href="https://help.rocketgate.com/support/tickets/new">Contact Us</a></li> </ul> <div id="slogan">The fastest, most reliable transaction processing service available in the industry, guaranteed.</div> <div id="section_title"><span>Features</span></div> <div id="subnav"> <ul class="subnav"> <li class="first "><a href="https://www.rocketgate.com/features/recurring-billing.php" class="bg1">Recurring Billing</a></li> <li class=""><a href="https://www.rocketgate.com/features/automated-chargeback-processing.php" class="bg2">Automated Chargeback Processing</a></li> <li class=""><a href="https://www.rocketgate.com/features/pci-compliant.php" class="bg3">PCI Compliant</a></li> <li class=""><a href="https://www.rocketgate.com/features/advanced-processing.php" class="bg4">Advanced Processing</a></li> </ul> <ul class="subnav"> <li class=""><a href="https://www.rocketgate.com/features/advanced-reporting.php" class="bg1">Advanced Reporting</a></li> <li class=""><a href="https://www.rocketgate.com/features/multiple-currencies.php" class="bg2">Multiple Currencies</a></li> <li class="active"><a href="https://www.rocketgate.com/features/merchant-support-tools.php" class="bg3">Merchant Support Tools</a></li> <li class=""><a href="https://www.rocketgate.com/features/risk-management.php" class="bg4">Risk Management</a></li> </ul> </div> <div id="mission_control"><a href="https://my.rocketgate.com/mc/secure/index.cfm">Mission Control</a></div> </div> </div> <div id="footer"> <div id="footer_inner"> <div class="footer_column"> <div class="footer_title"><a href="https://www.rocketgate.com/payment-processing-services/gateway.php">Payment Processing Services</a></div><ul> <li class="first"><a href="https://www.rocketgate.com/payment-processing-services/hosted-form.php">Hosted Form</a></li> <li><a href="https://www.rocketgate.com/payment-processing-services/hosted-page.php">Hosted Page</a></li> <li><a href="https://www.rocketgate.com/payment-processing-services/shopping-carts.php">Shopping Carts</a></li> <li><a href="https://www.rocketgate.com/rocketpay/index.php">RocketPay</a></li> <li><a href="https://www.rocketgate.com/payment-processing-services/affiliate-tracking.php">Affiliate Tracking</a></li> <li><a href="https://www.rocketgate.com/payment-processing-services/prevent-chargebacks.php">Prevent Chargebacks</a></li> <li><a href="https://www.rocketgate.com/payment-processing-services/vpos-virtual-point-of-sale.php">VPOS (Virtual Point-of-Sale)</a></li> </ul> <div class="footer_title"><a href="https://www.rocketgate.com/resources/">Resources</a></div><ul> <li class="first"><a href="https://www.rocketgate.com/contact-us/privacy.html">Privacy Policy</a></li> <li><a href="https://www.rocketgate.com/about-us/">About Us</a></li> <li><a href="http://apod.nasa.gov">NASA Picture of the Day</a></li> </ul> </div> <div class="footer_column"><div class="footer_title"><a href="https://www.rocketgate.com/features/advanced-processing.php">Features</a></div><ul> <li class="first"><a href="https://www.rocketgate.com/features/recurring-billing.php">Recurring Billing</a></li> <li><a href="https://www.rocketgate.com/features/automated-chargeback-processing.php">Automated Chargeback Processing</a></li> <li><a href="https://www.rocketgate.com/features/pci-compliant.php">PCI Compliant</a></li> <li><a href="https://www.rocketgate.com/features/advanced-processing.php">Advanced Processing</a></li> <li><a href="https://www.rocketgate.com/features/advanced-reporting.php">Advanced Reporting</a></li> <li><a href="https://www.rocketgate.com/features/multiple-currencies.php">Multiple Currencies</a></li> <li class="active"><a href="https://www.rocketgate.com/features/merchant-support-tools.php">Merchant Support Tools</a></li> <li><a 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