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Zoom Contact Center helps Vensure provide faster and more seamless client care worldwide | Zoom
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class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Meetings" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/one-meetings.svg/Zz01YTBmNDRkMmVhOGMxMWVkODExZDRhYjdlM2I2YjFmNQ==" title="Meetings" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/virtual-meetings/">Meetings<span class="visually-hidden"> Meetings</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Team Chat" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/product-team-chat.svg/Zz1lZGNhYmY5MmU0NGUxMWVkYjM1OGEyNzVhMWI2ODM4Yw==" title="Team Chat" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/team-chat/">Team Chat<span class="visually-hidden"> Team Chat</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Phone" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/product-phone.svg/Zz1lZDNmZDE4NGU0NGUxMWVkOTZiZTllNDY0OTU3ZDg4Zg==" title="Phone" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/voip-phone/">Phone<span class="visually-hidden"> Phone</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Mail & Calendar" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mail+calendar+Icon.svg/Zz00MWE3YmZiMGRiYmMxMWVlYWQzZjkyZDMwZWIwZDkwYw==" title="Mail & Calendar" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/email-calendar/">Mail & Calendar<span class="visually-hidden"> Mail & Calendar</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Scheduler" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/appointment-scheduler.svg/Zz01MTRiNTg1ZTM1MGYxMWVlYjc3NmQ2NTU5Nzc3NzFhOQ==" title="Scheduler" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/appointment-scheduler/">Scheduler<span class="visually-hidden"> Scheduler</span></a></div></li></ul></div><div class="megamenu__workplace__column"><ul class="megamenu__list"><li class="megamenu__list-item-heading--disabled">Productivity</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Docs" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_docs.svg/Zz0zNTAwYmRkNGRiYzExMWVlYjY2NWNlOTkyMzIwMjc2OA==" title="Docs" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/collaborative-docs/">Docs<span class="visually-hidden"> Docs</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Whiteboard" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/product-whiteboard.svg/Zz1lZDJjOTczNmU0NGUxMWVkOGFmNmI2NWQ2NDcyM2M3Mg==" title="Whiteboard" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/online-whiteboard/">Whiteboard<span class="visually-hidden"> Whiteboard</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Clips" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/product-clips.svg/Zz00OTAyYWM5NjVjNTcxMWVlOTA5MDU2NmQ1MzA1MjExNQ==" title="Clips" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/video-recording/">Clips<span class="visually-hidden"> Clips</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Notes" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/Notes-Logo.svg/Zz02MmFkNzBjYWRiYzAxMWVlOWYzNDZhZTY1ZDYyODc3MA==" title="Notes" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/productivity/">Tasks<span class="visually-hidden"> Tasks</span></a></div></li><li class="megamenu__list-item-heading--disabled">Apps & Integrations</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="App Marketplace" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/developer-marketplace.svg/Zz02OWE4YzY1OGVhOTUxMWVkODU1MWU2NWI4Njg2NmUxNA==" title="App Marketplace" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://marketplace.zoom.us/workplace-apps">App Marketplace<span class="visually-hidden"> App Marketplace</span></a></div></li></ul></div><div class="megamenu__workplace__column"><ul class="megamenu__list"><li class="megamenu__list-item-heading--disabled">Spaces</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Rooms" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/Rooms.svg/Zz02ODUyMWZiZWRiYzMxMWVlOTExYjA2NmQzNDk4YmEzNQ==" title="Rooms" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/meeting-rooms/">Rooms<span class="visually-hidden"> Rooms</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Workspace Reservations" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_workspace-reservation.svg/Zz1jY2EzMDQ1NmRiYzMxMWVlYmFhMGVhMDc5Nzg3Mjk1OA==" title="Workspace Reservations" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/meeting-rooms/features/workspace/">Workspace Reservation<span class="visually-hidden"> Workspace Reservation</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Digital Signage" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/digital+sign.svg/Zz04ZmQ1MGJlMGRiYzQxMWVlODNlYjBhZjZlZjU5YjMxYw==" title="Digital Signage" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/meeting-rooms/features/workspace/">Digital Signage<span class="visually-hidden"> Digital Signage</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Visitor Management" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/visitor-manage.svg/Zz00Mjc3ZDUwY2RiYzUxMWVlOTI3N2VhMDc5Nzg3Mjk1OA==" title="Visitor Management" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/meeting-rooms/features/workspace/#visitor-management">Visitor Management<span class="visually-hidden"> Visitor Management</span></a></div></li><li class="megamenu__list-item-heading--disabled">Employee Engagement</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Workvivo" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/workvivo-zm.svg/Zz00OTI4MjQ4MDVjNTcxMWVlYjY2ZTFlZThhMTdjNjk4Yg==" title="Workvivo" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/workvivo/">Workvivo<span class="visually-hidden"> Workvivo</span></a></div></li></ul></div></div></div></div><div class="megamenu__column"><div class="megamenu__column__businessService column"><div class="megamenu__head"><div class="megamenu__column-title column-2"><a data-en-text="" data-link-type="" href="/en/products/business-services/">Business Services</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><div class="megamenu__column--block"><div class="megamenu__workplace__column"><ul class="megamenu__list"><li class="megamenu__list-item-heading--disabled">Customer Experience</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Contact Center" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/cc-contact-center.svg/Zz01OTgzNDIwMmVhOGMxMWVkYWEwOWNhMjZkMjg1ODQxMg==" title="Contact Center" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/contact-center/">Contact Center<span class="visually-hidden"> Contact Center</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Virtual Agent" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/product-virtual-agent.svg/Zz1lZTMzZjllNGU0NGUxMWVkOGRiN2I2NWQ2NDcyM2M3Mg==" title="Virtual Agent" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/virtual-agent/">Virtual Agent<span class="visually-hidden"> Virtual Agent</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Workforce Engagement Management" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_workforce-engagement-management.svg/Zz1kMTNkNDdmZWU3MzIxMWVlOGQwYTgyM2JmOTdlNjdmNA==" title="Workforce Engagement Management" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/workforce-engagement-management/">Workforce Engagement<span class="visually-hidden"> Workforce Engagement</span></a></div></li><li class="megamenu__list-item-heading--disabled">Sales</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Revenue Accelerator" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/mark_product_revenue-accelerator.svg/Zz1kZjRjZWQ2YWRiY2QxMWVlYmRhNmFhMDkzYjQ2OGZiZA==" title="Revenue Accelerator" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/conversation-intelligence/">Revenue Accelerator<span class="visually-hidden"> Revenue Accelerator</span></a></div></li></ul></div><div class="megamenu__workplace__column"><ul class="megamenu__list"><li class="megamenu__list-item-heading--disabled">Marketing</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Events" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/mark_product_events.svg/Zz0wNDhmOTg1NGRiY2MxMWVlYjQ3MWQyNTdlYzNkN2VhZg==" title="Events" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/event-platform/">Events<span class="visually-hidden"> Events</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Sessions" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_sessions.svg/Zz0yZTUzYjZjNGRiY2QxMWVlOTRlODNhZWU2NWQ2NTAxNA==" title="Sessions" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/single-session-events/">Sessions<span class="visually-hidden"> Sessions</span></a></div></li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="Webinars" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/mark_product_webinars.svg/Zz03Y2QyMWY1Y2RiY2QxMWVlOTVlZDEyMzJmZDU0MGZkZQ==" title="Webinars" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/webinars/">Webinars<span class="visually-hidden"> Webinars</span></a></div></li><li class="megamenu__list-item-heading--disabled">Developer Tools</li><li class="megamenu__list-item megamenu__list-item--has-icon"><img alt="APIs & SDKs" class="megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_revenue-accelerator.svg/Zz05MTQ1ZmQ4MGRiY2YxMWVlYjI1MmYyMTViMGQ3YTJlNA==" title="APIs & SDKs" width="28"></img><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/video-sdk/">APIs & SDKs<span class="visually-hidden"> APIs & SDKs</span></a></div></li></ul></div></div></div></div></div></div><div class="megamenu-products--actionbar"><ul><li class="action-bar-primary"><a data-en-text="" data-link-type="" href="/en/products/">Discover all products</a></li><li class="action-bar-secondary"><a data-en-text="" data-link-type="" href="https://zoom.us/pricing">Plans & pricing</a></li></ul></div></section><div class="activeSegment"><span class="leftTriangle"></span><span class="rightTriangle"></span></div></li><li class="main-nav__list-item"><button aria-expanded="false" aria-haspopup="true" class="main-nav__megamenu-trigger">Solutions</button><section aria-label="Solutions" class="megamenu megamenu-solutions"><div class="megamenu__bottom"><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a data-en-text="" data-link-type="" href="/en/industry/">By industry</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/industry/education/">Education</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/industry/finance/">Financial Services</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/industry/government/">Government</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/industry/healthcare/">Healthcare</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/industry/manufacturing/">Manufacturing</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/industry/retail/">Retail</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/frontline-workers/">Frontline</a></div></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">By audience</div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/audiences/small-business/">Small and Midsized Businesses</a></div></li><li class="megamenu__list-items"><span class="">Enterprise</span><ul><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/audiences/information-technology/">Information Technology</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/audiences/cx/">Customer Experience</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/audiences/sales-and-revenue/">Sales and Revenue</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/audiences/av-facilities/">Facilities</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/audiences/marketing-events/">Marketing and Events</a></div></li></ul></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a data-en-text="" data-link-type="" href="https://developers.zoom.us/docs/" target="_blank">For developers</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/video-sdk/">Video SDK</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://developers.zoom.us/docs/meeting-sdk/" target="_blank">Meeting SDK</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://marketplace.zoom.us/" target="_blank">App Marketplace</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://developers.zoom.us/docs/api/" target="_blank">APIs</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://developers.zoom.us/docs/api/rest/webhook-reference/" target="_blank">Webhooks</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/zoom-apps/">Zoom Apps</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://developers.zoom.us/docs/" target="_blank">Developer Solutions</a></div></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a data-en-text="" data-link-type="" href="https://partner.zoom.us/" target="_blank">For partners</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://partner.zoom.us/solutions/" target="_blank">Partner Solutions</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://partner.zoom.us/partner-locator/" target="_blank">Find a Partner</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://partner.zoom.us/" target="_blank">Become a Partner</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://mypartnerportal.zoom.us/" target="_blank">Partner Portal</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://mypartnerportal.zoom.us/?sso=21&RelayState=/pages/38/home" target="_blank">Partner Learning Center</a></div></li></ul></div></div><div class="megamenu__bottom-action-bar"><ul><li class="action-bar-primary"><a data-en-text="" data-link-type="" href="https://zoom.us/pricing" target="_blank">Plans & pricing<span class="visually-hidden"> Solutions</span></a><span class="leftTriangle"></span><span class="rightTriangle"></span></li></ul></div></div></section><div class="activeSegment"><span class="leftTriangle"></span><span class="rightTriangle"></span></div></li><li class="main-nav__list-item"><button aria-expanded="false" aria-haspopup="true" class="main-nav__megamenu-trigger">Resources</button><section aria-label="Resources" class="megamenu megamenu-resources"><div class="megamenu__bottom"><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Explore</div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/blog/">Zoom Blog</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/resources/">Resource Library</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://ev.zoom.us/">Webinars & Events</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/customer-stories/all/">Customer Stories</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/trust/">Zoom Trust Center</a></div></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Connect & Learn</div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://community.zoom.com/">Zoom Community</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://learning.zoom.us/learn">Learning Center</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://learn-zoom.us/show-me">How-to Videos</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://events.zoom.us/eo/AsGmtVcsNuaXLrlYNfkaKSphxX-acfgoGLA3gKJv74EKmPPf34Bc~AggLXsr32QYFjq8BlYLZ5I06Dg" target="_blank">Customer Success Hub</a></div></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Hardware & Services</div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://explore.zoom.us/en/global-services/">Global Services</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/hardware/">Hardware Options</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="/en/products/cmk/">Customer Managed Key</a></div></li></ul></div></div><div class="megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Support</div></div><ul class="megamenu__list"><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://support.zoom.com/hc/en">Customer Support</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://explore.zoom.us/en/support-plans/">Premier Support</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://developers.zoom.us/support/">Developer Support</a></div></li><li class="megamenu__list-item"><div class="megamenu__list-item-heading"><a data-en-text="" data-link-type="" href="https://explore.zoom.us/en/support-plans/developer/">Premier Developer Support</a></div></li></ul></div></div><div class="megamenu__bottom-action-bar"><ul></ul></div></div><div class="megamenu__highlight"><div class="megamenu__highlight-item"><img alt="Download the Zoom app" class="megamenu__highlight-item-image" fetchpriority="auto" height="120" loading="lazy" src="https://images4.cmp.optimizely.com/assets/Resources-ZoomClient.png/Zz05YzJhYzg5NGM0NjkxMWVkYWI2NDEyZjk5ZTY0ZGM3Nw==" title="Download the Zoom app" width="120"></img><div class="megamenu__highlight-item-content"><div class="megamenu__highlight-item-heading">Download the Zoom app</div><p class="megamenu__highlight-item-description">Keep your Zoom app up to date to access the latest features.</p><a class="megamenu__highlight-item-cta" data-en-text="" data-link-type="" href="https://zoom.us/download">Download Center</a></div></div><div class="megamenu__highlight-item"><img alt="Zoom Virtual Backgrounds" class="megamenu__highlight-item-image" fetchpriority="auto" height="120" loading="lazy" src="https://media.zoom.com/images/assets/Resources-VirtualBG.png/Zz01MTc3YTRkNmE2YTExMWVmOWEyNTMyZDUxNWJkZWVjOA==" title="Zoom Virtual Backgrounds" width="120"></img><div class="megamenu__highlight-item-content"><div class="megamenu__highlight-item-heading">Zoom Virtual Backgrounds</div><p class="megamenu__highlight-item-description">Download hi-res images and animations to elevate your next Zoom meeting.</p><a class="megamenu__highlight-item-cta" data-en-text="" data-link-type="" href="/en/products/virtual-meetings/features/virtual-background-library/">Browse backgrounds</a></div></div></div></section><div class="activeSegment"><span class="leftTriangle"></span><span class="rightTriangle"></span></div></li><li class="main-nav__list-item"><a class="main-nav__link" data-en-text="" data-link-type="" href="https://zoom.us/pricing">Plans & Pricing</a></li></ul></div><div class="main-nav__right"><ul class="main-nav__list"><li class="main-nav__list-item main-nav__list-item--mobile"><a class="main-nav__mobile-link" data-en-text="" data-link-type="" href="https://zoom.us/join" target="_top">Join</a></li><li class="main-nav__list-item main-nav__list-item--mobile"><a class="main-nav__mobile-link" data-en-text="" data-link-type="" href="https://zoom.us/join" target="_blank">Host</a></li><li class="main-nav__list-item " data-user-for="97af72b4-4108-4885-b753-f02a39956839"><a class="fdn-button fdn-button--button-style-tertiary fdn-button--button-small" data-en-text="" data-link-type="" href="/en/contact/contact-sales/">Contact Sales<span class="visually-hidden"> Contact Sales</span></a></li><li class="main-nav__list-item " data-user-for="97af72b4-4108-4885-b753-f02a39956839"><a class="fdn-button fdn-button--button-style-primary fdn-button--button-small" data-en-text="" data-link-type="" href="https://zoom.us/signup">Sign Up Free</a></li><li class="resources-nav__list-item authorized-access" data-user-for="82c0350d-4c26-4b95-8feb-330fef53cda3"><a class="resources-nav__join" data-en-text="" data-link-type="" href="https://zoom.us/join" target="_top">Join<span class="visually-hidden"> Join</span></a></li><li class="resources-nav__list-item authorized-access" data-user-for="82c0350d-4c26-4b95-8feb-330fef53cda3"><button aria-expanded="false" aria-haspopup="true" class="resources-nav__dropdown-joinrestricted">Join</button><div class="resources-nav__dropdown-list-joinrestricted"><ul><li class="resources-nav__dropdown-list-item"><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://zoom.us/join" target="_blank">By Meeting ID<span class="visually-hidden"> By Meeting ID</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://zoom.us/calendar/list" target="_blank">Public event list<span class="visually-hidden"> Public event list</span></a></li></ul></div></li><li class="resources-nav__list-item authorized-access" data-user-for="82c0350d-4c26-4b95-8feb-330fef53cda3"><button aria-expanded="false" aria-haspopup="true" class="resources-nav__dropdownrestricted">Host</button><div class="resources-nav__dropdown-listrestricted"><ul><li class="resources-nav__dropdown-list-item"><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://zoom.us/start/videomeeting" target="_blank">With Video On</a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://zoom.us/start/webmeeting" target="_blank">With Video Off</a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://zoom.us/start/sharemeeting" target="_blank">Screen Share Only</a></li></ul></div></li><li class="resources-nav__list-item authorized-access" data-user-for="82c0350d-4c26-4b95-8feb-330fef53cda3"><button aria-expanded="false" aria-haspopup="true" class="resources-nav__dropdown-webapprestricted">Web App</button><div class="resources-nav__dropdown-list-webapprestricted"><ul><li class="resources-nav__dropdown-list-item"><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc?webp=1"><img alt="Home " class="" fetchpriority="auto" id="webApps-home" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Home">Home</img><span class="visually-hidden"> Home</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc/team-chat?webp=1"><img alt="Team Chat" class="" fetchpriority="auto" id="webApps-teamchat" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Team Chat">Team Chat</img><span class="visually-hidden"> Team Chat</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc/phone?webp=1"><img alt="Phone " class="" fetchpriority="auto" id="webApps-phone" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Phone ">Phone</img><span class="visually-hidden"> Phone</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc/meetings?webp=1"><img alt="Meetings" class="" fetchpriority="auto" id="webApps-meetings" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Meetings ">Meetings</img><span class="visually-hidden"> Meetings</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc/contacts?webp=1"><img alt="Contacts" class="" fetchpriority="auto" id="webApps-contact" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Contacts">Contacts</img><span class="visually-hidden"> Contacts</span></a><a class="resources-nav__dropdown-link" data-en-text="" data-link-type="" href="https://app.zoom.us/wc/whiteboards?webp=1"><img alt="Whiteboards" class="" fetchpriority="auto" id="webApps-whiteboards" loading="lazy" src="https://images1.cmp.optimizely.com/assets/webApps-sprites.svg/Zz1hZTNiMGNmMDAxOGIxMWVmOTZhM2MyOGQwNmQwMTc4OA==" title="Whiteboards">Whiteboards</img><span class="visually-hidden"> Whiteboards</span></a></li></ul></div></li><li class="main-nav__list-item authorized-access" data-user-for="82c0350d-4c26-4b95-8feb-330fef53cda3"><a class="fdn-button fdn-button--button-style-primary fdn-button--button-small" data-en-text="My Account" data-link-type="" href="https://zoom.us/profile">My Account<span class="visually-hidden"> My Account</span></a></li></ul><button aria-expanded="false" aria-haspopup="true" aria-label="Toggle Menu" class="main-nav__hamburger-trigger"><span></span></button></div></div></nav> <nav class="mobile-menu"><div class="mobile-menu__container" data-block-size-ref=""><nav aria-label="Main Navigation" class="mobile-menu__main-nav"><ul class="mobile-menu__list"><li class="mobile-menu__list-item"><a aria-label="Search" class="mobile-menu__search" href="/en/search/"><img alt="Search" height="12" src="/dist/assets/icons/icon-search-gray.svg" width="12"></img>Search</a></li><li class="mobile-menu__list-item"><button aria-controls="panel-1" class="mobile-menu__accordion js-accordion-trigger">Products</button><section aria-label="Products" class="mobile-megamenu megamenu-products js-accordion-panel"><div class="mobile-megamenu-products-wrapper"><div class="mobile-megamenu-products--title"><div class="mobile-megamenu-products--subtitle"><a href="/en/ai-assistant/"><img alt="AI Companion" class="nav-title-logo" fetchpriority="auto" loading="lazy" src="https://images3.cmp.optimizely.com/assets/Full-Color.svg/Zz0zZTU4NjkxMmUwNDAxMWVlOGRjNWFhZTRmMzFmZjlkNg==" title="AI Companion"></img></a></div><div class="mobile-megamenu-products--description"><p>Empowering you to increase productivity, improve team effectiveness, and enhance skills. <a href="/en/ai-assistant/">Learn more</a></p></div></div><div class="mobile-megamenu__bottom"><div class="mobile-megamenu__column"><div class="mobile-megamenu__column__zoomWorkplace column"><div class="mobile-megamenu__head"><div class="mobile-megamenu__column-title"><a href="/en/products/collaboration-tools/"><img alt="Zoom Workplace" class="nav-title-logo" fetchpriority="auto" loading="lazy" src="https://images4.cmp.optimizely.com/assets/logo_product_ZM-workplace_1-line_color-RGB+3.svg/Zz01MTA2NTc2MGUwM2UxMWVlOTkyNDkyMTRhMzBjNjAxZg==" title="Zoom Workplace"></img></a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><div class="mobile-megamenu__column--block"><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Communication</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Meetings" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/one-meetings.svg/Zz01YTBmNDRkMmVhOGMxMWVkODExZDRhYjdlM2I2YjFmNQ==" title="Meetings" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/virtual-meetings/">Meetings</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Team Chat" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/product-team-chat.svg/Zz1lZGNhYmY5MmU0NGUxMWVkYjM1OGEyNzVhMWI2ODM4Yw==" title="Team Chat" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/team-chat/">Team Chat</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Phone" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/product-phone.svg/Zz1lZDNmZDE4NGU0NGUxMWVkOTZiZTllNDY0OTU3ZDg4Zg==" title="Phone" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/voip-phone/">Phone</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Mail & Calendar" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mail+calendar+Icon.svg/Zz00MWE3YmZiMGRiYmMxMWVlYWQzZjkyZDMwZWIwZDkwYw==" title="Mail & Calendar" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/email-calendar/">Mail & Calendar</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Scheduler" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/appointment-scheduler.svg/Zz01MTRiNTg1ZTM1MGYxMWVlYjc3NmQ2NTU5Nzc3NzFhOQ==" title="Scheduler" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/appointment-scheduler/">Scheduler</a></div></li></ul></div><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Productivity</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Docs" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_docs.svg/Zz0zNTAwYmRkNGRiYzExMWVlYjY2NWNlOTkyMzIwMjc2OA==" title="Docs" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/collaborative-docs/">Docs</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Whiteboard" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/product-whiteboard.svg/Zz1lZDJjOTczNmU0NGUxMWVkOGFmNmI2NWQ2NDcyM2M3Mg==" title="Whiteboard" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/online-whiteboard/">Whiteboard</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Clips" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/product-clips.svg/Zz00OTAyYWM5NjVjNTcxMWVlOTA5MDU2NmQ1MzA1MjExNQ==" title="Clips" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/video-recording/">Clips</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Notes" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/Notes-Logo.svg/Zz02MmFkNzBjYWRiYzAxMWVlOWYzNDZhZTY1ZDYyODc3MA==" title="Notes" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/productivity/">Tasks</a></div></li><li class="mobile-megamenu__list-item-heading--disabled">Apps & Integrations</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="App Marketplace" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/developer-marketplace.svg/Zz02OWE4YzY1OGVhOTUxMWVkODU1MWU2NWI4Njg2NmUxNA==" title="App Marketplace" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="https://marketplace.zoom.us/workplace-apps">App Marketplace</a></div></li></ul></div><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Spaces</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Rooms" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/Rooms.svg/Zz02ODUyMWZiZWRiYzMxMWVlOTExYjA2NmQzNDk4YmEzNQ==" title="Rooms" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/meeting-rooms/">Rooms</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Workspace Reservations" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_workspace-reservation.svg/Zz1jY2EzMDQ1NmRiYzMxMWVlYmFhMGVhMDc5Nzg3Mjk1OA==" title="Workspace Reservations" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/meeting-rooms/features/workspace/">Workspace Reservation</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Digital Signage" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/digital+sign.svg/Zz04ZmQ1MGJlMGRiYzQxMWVlODNlYjBhZjZlZjU5YjMxYw==" title="Digital Signage" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/meeting-rooms/features/workspace/">Digital Signage</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Visitor Management" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/visitor-manage.svg/Zz00Mjc3ZDUwY2RiYzUxMWVlOTI3N2VhMDc5Nzg3Mjk1OA==" title="Visitor Management" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/meeting-rooms/features/workspace/#visitor-management">Visitor Management</a></div></li><li class="mobile-megamenu__list-item-heading--disabled">Employee Engagement</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Workvivo" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/workvivo-zm.svg/Zz00OTI4MjQ4MDVjNTcxMWVlYjY2ZTFlZThhMTdjNjk4Yg==" title="Workvivo" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/workvivo/">Workvivo</a></div></li></ul></div></div></div></div></div><div class="mobile-megamenu__bottom"><div class="mobile-megamenu__column"><div class="mobile-megamenu__column__businessService column"><div class="mobile-megamenu__head"><div class="mobile-megamenu__column-title"><a href="/en/products/business-services/">Business Services</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><div class="mobile-megamenu__column--block"><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Customer Experience</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Contact Center" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/cc-contact-center.svg/Zz01OTgzNDIwMmVhOGMxMWVkYWEwOWNhMjZkMjg1ODQxMg==" title="Contact Center" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/contact-center/">Contact Center</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Virtual Agent" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/product-virtual-agent.svg/Zz1lZTMzZjllNGU0NGUxMWVkOGRiN2I2NWQ2NDcyM2M3Mg==" title="Virtual Agent" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/virtual-agent/">Virtual Agent</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Workforce Engagement Management" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_workforce-engagement-management.svg/Zz1kMTNkNDdmZWU3MzIxMWVlOGQwYTgyM2JmOTdlNjdmNA==" title="Workforce Engagement Management" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/workforce-engagement-management/">Workforce Engagement</a></div></li></ul></div><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Marketing</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Events" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images4.cmp.optimizely.com/assets/mark_product_events.svg/Zz0wNDhmOTg1NGRiY2MxMWVlYjQ3MWQyNTdlYzNkN2VhZg==" title="Events" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/event-platform/">Events</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Sessions" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_sessions.svg/Zz0yZTUzYjZjNGRiY2QxMWVlOTRlODNhZWU2NWQ2NTAxNA==" title="Sessions" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/single-session-events/">Sessions</a></div></li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Webinars" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images3.cmp.optimizely.com/assets/mark_product_webinars.svg/Zz03Y2QyMWY1Y2RiY2QxMWVlOTVlZDEyMzJmZDU0MGZkZQ==" title="Webinars" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/webinars/">Webinars</a></div></li></ul></div><div class="mobile-megamenu__workplace__column"><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item-heading--disabled">Sales</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="Revenue Accelerator" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images2.cmp.optimizely.com/assets/mark_product_revenue-accelerator.svg/Zz1kZjRjZWQ2YWRiY2QxMWVlYmRhNmFhMDkzYjQ2OGZiZA==" title="Revenue Accelerator" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/products/conversation-intelligence/">Revenue Accelerator</a></div></li><li class="mobile-megamenu__list-item-heading--disabled">Developer Tools</li><li class="mobile-megamenu__list-item mobile-megamenu__list-item"><img alt="APIs & SDKs" class="mobile-megamenu__list-item-icon" fetchpriority="auto" height="28" loading="lazy" src="https://images1.cmp.optimizely.com/assets/mark_product_revenue-accelerator.svg/Zz05MTQ1ZmQ4MGRiY2YxMWVlYjI1MmYyMTViMGQ3YTJlNA==" title="APIs & SDKs" width="28"></img><div class="mobile-megamenu__list-item-heading"><a href="/en/video-sdk/">APIs & SDKs</a></div></li></ul></div></div></div></div></div></div><div class="mobile-megamenu__actionBar"><ul><li><a class="fdn-button fdn-button--button-style-primary fdn-button--button-small" href="/en/products/">Discover all products</a></li><li><a class="fdn-button fdn-button--button-style-textLink fdn-button--button-small" href="https://zoom.us/pricing">Plans & pricing</a></li></ul></div></section></li><li class="mobile-menu__list-item"><button aria-controls="panel-2" class="mobile-menu__accordion js-accordion-trigger">Solutions</button><section aria-label="Solutions" class="mobile-megamenu megamenu-solutions js-accordion-panel"><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a href="/en/industry/"><span class="visually-hidden">By industry</span>By industry</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/industry/education/"><span class="visually-hidden">Education</span>Education</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/industry/finance/"><span class="visually-hidden">Financial Services</span>Financial Services</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/industry/government/"><span class="visually-hidden">Government</span>Government</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/industry/healthcare/"><span class="visually-hidden">Healthcare</span>Healthcare</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/industry/manufacturing/"><span class="visually-hidden">Manufacturing</span>Manufacturing</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/industry/retail/"><span class="visually-hidden">Retail</span>Retail</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/frontline-workers/"><span class="visually-hidden">Frontline</span>Frontline</a></div></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">By audience</div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/audiences/small-business/"><span class="visually-hidden">Small and Midsized Businesses</span>Small and Midsized Businesses</a></div></li><li class="megamenu__list-item disabled"><div class="megamenu__list-item-heading"><p class="megamenu__list-item-heading--disabled">Enterprise</p></div><ul><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/audiences/information-technology/"><span class="visually-hidden">Information Technology</span>Information Technology</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/audiences/cx/"><span class="visually-hidden">Customer Experience</span>Customer Experience</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/audiences/sales-and-revenue/"><span class="visually-hidden">Sales and Revenue</span>Sales and Revenue</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/audiences/av-facilities/"><span class="visually-hidden">Facilities</span>Facilities</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/audiences/marketing-events/"><span class="visually-hidden">Marketing and Events</span>Marketing and Events</a></div></li></ul></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a href="https://developers.zoom.us/docs/">For developers</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/video-sdk/"><span class="visually-hidden">Video SDK</span>Video SDK</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://developers.zoom.us/docs/meeting-sdk/"><span class="visually-hidden">Meeting SDK</span>Meeting SDK</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://marketplace.zoom.us/"><span class="visually-hidden">App Marketplace</span>App Marketplace</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://developers.zoom.us/docs/api/"><span class="visually-hidden">APIs</span>APIs</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://developers.zoom.us/docs/api/rest/webhook-reference/"><span class="visually-hidden">Webhooks</span>Webhooks</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/zoom-apps/"><span class="visually-hidden">Zoom Apps</span>Zoom Apps</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://developers.zoom.us/docs/"><span class="visually-hidden">Developer Solutions</span>Developer Solutions</a></div></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title"><a href="https://partner.zoom.us/"><span class="visually-hidden">For partners</span>For partners</a><span><img class="megamenu__list-item-icon" src="/dist/assets/icons/icon-right-bloom.svg" alt="" /></span></div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://partner.zoom.us/solutions/"><span class="visually-hidden">Partner Solutions</span>Partner Solutions</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://partner.zoom.us/partner-locator/"><span class="visually-hidden">Find a Partner</span>Find a Partner</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://partner.zoom.us/"><span class="visually-hidden">Become a Partner</span>Become a Partner</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://mypartnerportal.zoom.us/"><span class="visually-hidden">Partner Portal</span>Partner Portal</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://mypartnerportal.zoom.us/?sso=21&RelayState=/pages/38/home"><span class="visually-hidden">Partner Learning Center</span>Partner Learning Center</a></div></li></ul></div></div><div class="mobile-megamenu-products-wrapper"></div></section></li><li class="mobile-menu__list-item"><button aria-controls="panel-3" class="mobile-menu__accordion js-accordion-trigger">Resources</button><section aria-label="Resources" class="mobile-megamenu megamenu-resources js-accordion-panel"><div class="mobile-megamenu__highlight mobile-megamenu__highlight--mobile"><div class="mobile-megamenu__highlight-item"><img alt="Download the Zoom app" class="mobile-megamenu__highlight-item-image" fetchpriority="auto" height="50" loading="lazy" src="https://images4.cmp.optimizely.com/assets/Resources-ZoomClient.png/Zz05YzJhYzg5NGM0NjkxMWVkYWI2NDEyZjk5ZTY0ZGM3Nw==" title="Download the Zoom app" width="50"></img><div class="mobile-megamenu__highlight-item-heading"><a href="https://zoom.us/download"><span class="visually-hidden">Download Center</span>Download the Zoom app</a></div></div><div class="mobile-megamenu__highlight-item"><img alt="Zoom Virtual Backgrounds" class="mobile-megamenu__highlight-item-image" fetchpriority="auto" height="50" loading="lazy" src="https://media.zoom.com/images/assets/Resources-VirtualBG.png/Zz01MTc3YTRkNmE2YTExMWVmOWEyNTMyZDUxNWJkZWVjOA==" title="Zoom Virtual Backgrounds" width="50"></img><div class="mobile-megamenu__highlight-item-heading"><a href="/en/products/virtual-meetings/features/virtual-background-library/"><span class="visually-hidden">Browse backgrounds</span>Zoom Virtual Backgrounds</a></div></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Explore</div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/blog/"><span class="visually-hidden">Zoom Blog</span>Zoom Blog</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/resources/"><span class="visually-hidden">Resource Library</span>Resource Library</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://ev.zoom.us/"><span class="visually-hidden">Webinars & Events</span>Webinars & Events</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/customer-stories/all/"><span class="visually-hidden">Customer Stories</span>Customer Stories</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/trust/"><span class="visually-hidden">Zoom Trust Center</span>Zoom Trust Center</a></div></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Connect & Learn</div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://community.zoom.com/"><span class="visually-hidden">Zoom Community</span>Zoom Community</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://learning.zoom.us/learn"><span class="visually-hidden">Learning Center</span>Learning Center</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://learn-zoom.us/show-me"><span class="visually-hidden">How-to Videos</span>How-to Videos</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://events.zoom.us/eo/AsGmtVcsNuaXLrlYNfkaKSphxX-acfgoGLA3gKJv74EKmPPf34Bc~AggLXsr32QYFjq8BlYLZ5I06Dg"><span class="visually-hidden">Customer Success Hub</span>Customer Success Hub</a></div></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Hardware & Services</div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://explore.zoom.us/en/global-services/"><span class="visually-hidden">Global Services</span>Global Services</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/hardware/"><span class="visually-hidden">Hardware Options</span>Hardware Options</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="/en/products/cmk/"><span class="visually-hidden">Customer Managed Key</span>Customer Managed Key</a></div></li></ul></div></div><div class="mobile-megamenu__column"><div class="column"><div class="megamenu__head"><div class="megamenu__column-title">Support</div></div><ul class="mobile-megamenu__list"><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://support.zoom.com/hc/en"><span class="visually-hidden">Customer Support</span>Customer Support</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://explore.zoom.us/en/support-plans/"><span class="visually-hidden">Premier Support</span>Premier Support</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://developers.zoom.us/support/"><span class="visually-hidden">Developer Support</span>Developer Support</a></div></li><li class="mobile-megamenu__list-item"><div class="mobile-megamenu__list-item-heading"><a href="https://explore.zoom.us/en/support-plans/developer/"><span class="visually-hidden">Premier Developer Support</span>Premier Developer Support</a></div></li></ul></div></div><div class="mobile-megamenu-products-wrapper"></div><div class="mobile-megamenu__highlight"><div class="mobile-megamenu__highlight-item"><img alt="Download the Zoom app" class="mobile-megamenu__highlight-item-image" fetchpriority="auto" height="50" loading="lazy" src="https://images4.cmp.optimizely.com/assets/Resources-ZoomClient.png/Zz05YzJhYzg5NGM0NjkxMWVkYWI2NDEyZjk5ZTY0ZGM3Nw==" title="Download the Zoom app" width="50"></img><div class="mobile-megamenu__highlight-item-heading"><a href="https://zoom.us/download"><span class="visually-hidden">Download Center</span>Download the Zoom app</a></div></div><div class="mobile-megamenu__highlight-item"><img alt="Zoom Virtual Backgrounds" class="mobile-megamenu__highlight-item-image" fetchpriority="auto" height="50" loading="lazy" src="https://media.zoom.com/images/assets/Resources-VirtualBG.png/Zz01MTc3YTRkNmE2YTExMWVmOWEyNTMyZDUxNWJkZWVjOA==" title="Zoom Virtual Backgrounds" width="50"></img><div class="mobile-megamenu__highlight-item-heading"><a href="/en/products/virtual-meetings/features/virtual-background-library/"><span class="visually-hidden">Browse backgrounds</span>Zoom Virtual Backgrounds</a></div></div></div></section></li><li class="mobile-menu__list-item"><a class="mobile-menu__link" href="https://zoom.us/pricing"><span class="visually-hidden">Plans & Pricing</span>Plans & Pricing</a></li></ul></nav><nav aria-label="Secondary Navigation" class="mobile-menu__secondary-nav"><ul class="mobile-menu__list"><li class="mobile-menu__list-item"><a class="mobile-menu__link" href="https://support.zoom.com/hc/en"><span class="visually-hidden">Support</span>Support</a></li><li class="mobile-menu__list-item"><a class="mobile-menu__link" href="tel:65 8003211528">65 8003211528</a></li><li class="mobile-menu__list-item"><a class="mobile-menu__link" href="/en/contact/contact-sales/"><span class="visually-hidden">Contact Sales</span>Contact Sales</a></li><li class="mobile-menu__list-item"><a class="mobile-menu__link" href="/en/contact/live-demo/">Request a Demo</a></li></ul></nav><div class="mobile-menu__buttons-container " data-user-for="97af72b4-4108-4885-b753-f02a39956839"><a class="fdn-button fdn-button--button-style-tertiary" href="https://zoom.us/signin"><span class="visually-hidden">to your Zoom account</span>Sign In</a><a class="fdn-button fdn-button--button-style-primary" href="https://zoom.us/signup">Sign Up Free</a></div><div class="mobile-menu__buttons-container restricted item-center authorized-access" data-user-for="82c0350d-4c26-4b95-8feb-330fef53cda3"><a class="fdn-button fdn-button--button-style-primary" href="https://zoom.us/profile"><span class="visually-hidden">My Account</span>My Account</a></div></div></nav> </header> <main role="main" id="main" class="content-max-width"> <section class="customer-stories-hero customer-stories-hero--customer-stories-divider" data-cmp-is="customer-stories-hero"> <div class="customer-stories-hero__container"> <div class="customer-stories-hero__content"> <nav class="fdn-breadcrumb fdn-breadcrumb--dark" aria-label="Breadcrumbs"> <ol class="fdn-breadcrumb__list"> <li class="fdn-breadcrumb__item"> <a href="/en/customer-stories/all/" class="fdn-breadcrumb__link" >Customer Stories</a> </li> <li class="fdn-breadcrumb__item"> <a href="/en/customer-stories/all/?pageSize=9&page=1&sort=sortindex&industries=technology" class="fdn-breadcrumb__link" >Technology</a> </li> <li class="fdn-breadcrumb__item"> <a href="/en/customer-stories/vensure/" class="fdn-breadcrumb__link" aria-current="page">Vensure</a> </li> </ol> <script type="application/ld+json"> { "@context": "https://schema.org/", "@type": "BreadcrumbList", "itemListElement": [ { "type": "ListItem", "position": 1, "Item": { "@id": "https://www.zoom.com/en/customer-stories/all/", "name": "Customer Stories" } }, { "type": "ListItem", "position": 2, "Item": { "@id": "https://www.zoom.com/en/customer-stories/all/?pageSize=9\u0026page=1\u0026sort=sortindex\u0026industries=technology", "name": "Technology" } }, { "type": "ListItem", "position": 3, "Item": { "name": "Vensure" } } ] } </script> </nav> <h1 class="customer-stories-hero__title">Zoom Contact Center helps Vensure provide faster and more seamless client care worldwide</h1> <div class="customer-stories-hero__body-text"> <p>Global employer services company transforms their client care, delivering efficient, AI-powered resolutions and high-quality, multichannel support.</p> </div> </div> <div class="customer-stories-hero__video-wrapper" data-cmp-is="jw-player"> <div class="blog-video-player"> <div class="blog-video-player__video" data-src="https://cdn.jwplayer.com/libraries/GIZgirbB.js" data-video-file="https://cdn.jwplayer.com/manifests/VoIXa38c.m3u8" data-thumbnail="https://cdn.jwplayer.com/thumbs/VoIXa38c-900.jpg"> </div> </div> <div class="customer-stories-hero__vector"> <img src="/dist/assets/images/customer-stories-hero-vector.svg" alt="" /> </div> </div> </div> </section> <div class="module-ebook-columns customer-stories-detail" id="e1351979-0f24-4c2f-9cfd-0c2efef5d175"> <div class="ebook-wrapper"> <div class="wrapper-column-1 column column-1"> <div class="height-holder"> <div class="information-block"> <div class="information-block__container"> <div class="information-block__image-wrap"> <img width="497" height="216" title="Vensure" alt="Vensure" class="information-block__image-wrap--image" loading="lazy" fetchpriority="auto" srcset="https://images2.cmp.optimizely.com/assets/Vensure+Employer+Solutions/Zz1iYmIzODMyYzYwYWQxMWVmYWQxYjVhYzcwYzU1N2E3ZA==?t=20241123040029 2x" src="https://images2.cmp.optimizely.com/assets/Vensure+Employer+Solutions/Zz1iYmIzODMyYzYwYWQxMWVmYWQxYjVhYzcwYzU1N2E3ZA==?t=20241123040029" /> </div> <div class="information-block__item"> <div class="information-block__item--title headline-x-small">Industry:</div> <div class="information-block__item--body text-body-medium"> <p>Technology</p></div> </div> <div class="information-block__item"> <div class="information-block__item--title headline-x-small">Location:</div> <div class="information-block__item--body text-body-medium"> <p>Chandler, Arizona</p></div> </div> <div class="information-block__item"> <div class="information-block__item--title headline-x-small">Challenge:</div> <div class="information-block__item--body text-body-medium"> <p>Speed of global growth, increased call volume, dispersed teams, multiple communications platforms, limited channels</p></div> </div> <div class="information-block__item"> <div class="information-block__item--title headline-x-small">Benefits:</div> <div class="information-block__item--body text-body-medium"> <p>Fast-paced innovation, faster call resolution, higher first-call resolution, higher rate of self-service, easy global deployment, easy to use</p></div> </div> </div> </div> <div class="product-ecosystem product-ecosystem--zero-padding " aria-labelledby="product-ecosystem-title"> <div id="product-ecosystem-title" class="product-ecosystem__title"> Products used </div> <ul class="product-ecosystem__list"> <li class="product-ecosystem__item"> <img src="https://images1.welcomesoftware.com/assets/product-contact-center.svg/Zz1lZWZkMTBjMmU0NGUxMWVkOWNhY2NhMTY3MjcxODE1Yw==" alt="Cloud Contact Center" width="32" height="32" class="product-ecosystem__item-image"> <div class="product-ecosystem__item--info"> <a href="/en/products/contact-center/" target=_blank class="product-ecosystem__item-link">Contact Center</a> </div> </li> <li class="product-ecosystem__item"> <img src="https://images1.cmp.optimizely.com/assets/one-phone.svg/Zz01YTM5ZTFiMGVhOGMxMWVkYjBmMmU2NWI4Njg2NmUxNA==" alt="Phone" width="32" height="32" class="product-ecosystem__item-image"> <div class="product-ecosystem__item--info"> <a href="/en/products/voip-phone/" target=_blank class="product-ecosystem__item-link">Phone</a> </div> </li> <li class="product-ecosystem__item"> <img src="https://images3.welcomesoftware.com/assets/product-virtual-agent.svg/Zz1lZTMzZjllNGU0NGUxMWVkOGRiN2I2NWQ2NDcyM2M3Mg==" alt="Virtual Agent" width="32" height="32" class="product-ecosystem__item-image"> <div class="product-ecosystem__item--info"> <a href="/en/products/virtual-agent/" target=_blank class="product-ecosystem__item-link">Virtual Agent</a> </div> </li> </ul> </div> <section class="social-sharing__blog" aria-label="Social Sharing" data-cmp-is="social-sharing"> <div class="headline-small">Share this post</div> <div class="social-sharing__button-wrap"> <a class="social-sharing__button" href="https://www.linkedin.com:443/sharing/share-offsite?mini=true&url=https%3a%2f%2fwww.zoom.com%2fen%2fcustomer-stories%2fvensure%2f&title=Zoom+Contact+Center+helps+Vensure+provide+faster+and+more+seamless+client+care+worldwide&source=https%3a%2f%2fwww.zoom.com%2fen%2fcustomer-stories%2fvensure%2f" target="_blank" rel="noopener noreferrer" 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height="40"> </button> </div> </section> </div> </div> <div class="wrapper-column-2 column column-2"> <div class="module-columns layout-3-columns theme-light module-spacing-top-small module-spacing-small " id="stats" data-cardcount="0" data-cmp-is="column"> <div class="wrapper"> </headline> <div class="column column-1"> <article class="fdn-stat-card fdn-stat-card--large-text medium-radius"> <div class="fdn-stat-card__container accent-color-agave"> <div class="fdn-stat-card__header">2</div> <div class="fdn-stat-card__paragraph"> <p>minute call resolution time on Zoom Contact Center</p> </div> </div> </article> </div> <div class="column column-1"> <article class="fdn-stat-card fdn-stat-card--large-text medium-radius"> <div class="fdn-stat-card__container accent-color-bloom"> <div class="fdn-stat-card__header">75%</div> <div class="fdn-stat-card__paragraph"> <p>of service chats handled on Zoom Virtual Agent</p> </div> </div> </article> </div> <div class="column column-1"> <article class="fdn-stat-card fdn-stat-card--large-text medium-radius"> <div class="fdn-stat-card__container accent-color-saffron"> <div class="fdn-stat-card__header">90%</div> <div class="fdn-stat-card__paragraph"> <p>positive post-engagement survey scores</p> </div> </div> </article> </div> </div> </div> <div class="fdn-h3-content-block module-spacing-top-small module-spacing-small "> <div class="fdn-h3-content-block__body"> <p><a href="https://www.vensure.com/" target="_blank" rel="noopener">Vensure Employer Solutions</a> is a global payroll software company that processes payroll for over 3 million people around the world, managing the entire payroll process from start to finish. Speed, accuracy, and compliance are crucial for such a complex line of business, as one misstep could mean a customer’s staff won’t get paid on time. With a rapid acquisition model and over 10,000 employees worldwide, Vensure quickly identified the need for an enterprise-grade <a href="https://explore.zoom.us/en/products/contactcenter/?amp_device_id=2106bce1-3dbb-4639-95a0-bb192e336478" target="_blank" rel="noopener">cloud contact center</a>. Not just any solution would measure up; it needed to be flexible enough to keep up with Vensure’s speed of growth while being easy to use and manage and possible to integrate with its existing systems.</p> <h3>A familiar platform with all the right features</h3> <p>After extensive research, Andrew Lindley, chief information officer at Vensure, landed on <a href="https://zoom.us/?amp_device_id=2106bce1-3dbb-4639-95a0-bb192e336478" target="_blank" rel="noopener">Zoom</a> as the right platform partner for its contact center and voice solutions.</p> </div> </div> <div class="module-columns layout-1-columns theme-light module-spacing-top-small module-spacing-small " id="testimonial-container-1"> <div class="wrapper"> </headline> <div class="column column-1"> <section class="testimonial-carousel " data-cmp-is="testimonial-carousel"> <div class="swiper"> <div class="swiper-button-prev"> <svg viewBox="0 0 19 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.5 30.9582L0.458333 16.9582C0.291666 16.7915 0.173888 16.611 0.105 16.4165C0.0349995 16.2221 0 16.0138 0 15.7915C0 15.5693 0.0349995 15.361 0.105 15.1665C0.173888 14.9721 0.291666 14.7915 0.458333 14.6249L14.5 0.583211C14.8889 0.194322 15.375 -0.00012207 15.9583 -0.00012207C16.5417 -0.00012207 17.0417 0.208211 17.4583 0.624878C17.875 1.04154 18.0833 1.52766 18.0833 2.08321C18.0833 2.63877 17.875 3.12488 17.4583 3.54154L5.20833 15.7915L17.4583 28.0415C17.8472 28.4304 18.0417 28.9093 18.0417 29.4782C18.0417 30.0482 17.8333 30.5415 17.4167 30.9582C17 31.3749 16.5139 31.5832 15.9583 31.5832C15.4028 31.5832 14.9167 31.3749 14.5 30.9582Z" fill="currentColor"/> </svg> </div> <div class="swiper-button-next"> <svg viewBox="0 0 19 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4.5 1.04179L18.5417 15.0418C18.7083 15.2085 18.8261 15.389 18.895 15.5835C18.965 15.7779 19 15.9862 19 16.2085C19 16.4307 18.965 16.639 18.895 16.8335C18.8261 17.0279 18.7083 17.2085 18.5417 17.3751L4.5 31.4168C4.11111 31.8057 3.625 32.0001 3.04167 32.0001C2.45833 32.0001 1.95833 31.7918 1.54167 31.3751C1.125 30.9585 0.916668 30.4723 0.916668 29.9168C0.916668 29.3612 1.125 28.8751 1.54167 28.4585L13.7917 16.2085L1.54167 3.95846C1.15278 3.56957 0.958331 3.09068 0.958331 2.52179C0.958331 1.95179 1.16667 1.45846 1.58333 1.04179C2 0.625124 2.48611 0.41679 3.04166 0.416789C3.59722 0.416789 4.08333 0.625123 4.5 1.04179Z" fill="currentColor"/> </svg> </div> <div class="swiper-wrapper"> <div class="swiper-slide"> <article class="testimonial-carousel__slide" aria-label="TestimonialCarouselItemBlockProxy-0"> <img src="/dist/assets/icons/testimonial-quote.svg" alt="Testimonial Icon" class="testimonial-carousel__icon" height="60" width="60" /> <div class="testimonial-carousel__slide-content"> <div class="testimonial-carousel__slide-quote"> <p>We knew that Zoom was the right platform for us because of the flexibility and ease of use. Our employees loved the platform and could use it without much training. This, along with the technical features, meant it met all our needs in a contact center.</p> </div> <div class="testimonial-carousel__slide-citation"> <div class="testimonial-carousel__slide-citation-label"> <span class="testimonial-carousel__slide-citation-name"> Andrew Lindley </span> <span class="testimonial-carousel__slide-citation-company"> Chief Information Officer </span> </div> </div> </div> </article> </div> </div> </div> </section> </div> </div> </div> <div class="fdn-h3-content-block module-spacing-top-small module-spacing-small "> <div class="fdn-h3-content-block__body"> <p>The fact that both the IT and customer success teams were familiar with Zoom helped the implementation of <a href="https://explore.zoom.us/en/products/contactcenter/?amp_device_id=2106bce1-3dbb-4639-95a0-bb192e336478" target="_blank" rel="noopener">Zoom Contact Center</a> and <a href="/en/products/voip-phone/?_ga=2.222259229.400289560.1709573989-2057068961.1708714781&amp_device_id=2106bce1-3dbb-4639-95a0-bb192e336478" target="_blank" rel="noopener">Zoom Phone</a> move quickly and smoothly. <strong><em>“</em></strong><em>Zoom’s professional services team helped us design the platform in a way that allowed us to successfully move 3,000 people in a single day, without service interruptions. That was a testament to some great planning and help from that team.”</em></p> <p> </p> <p>And the fast pace continues. Andrew was delighted to see new features added every month and has been working with the Zoom team to implement updates in a matter of days without disrupting existing workflows. <em>“Our users just know that Zoom works, and it’s really nice for us to be able to move quickly as our business changes.” </em></p> <h3>Serving global customers their way on multiple channels</h3> <p>After many years of offering customers just two ways to get in touch—phone and web chat—both of which ran on separate platforms, Vensure needed to broaden its channel options. Providing more convenience became increasingly urgent as its clients’ expectations evolved. By allowing clients to connect via voice, chat, email, or SMS, Vensure can provide a better level of care. Not only that, the customer success team can also keep track of all interactions on one interface. Nick Smith, VP of client experience, called out the benefits of Zoom’s text feature specifically: <em>“We get a lot of traction when we can answer a question really quickly with the text feature. That’s been an absolute game changer for us.” </em></p> <p> </p> <p>And text isn’t the only way clients can get a speedy answer. While voice is still the channel of choice for many of Vensure’s customers, <a href="/en/products/contact-center/features/virtual-agent/?_ga=2.164987962.400289560.1709573989-2057068961.1708714781&amp_device_id=2106bce1-3dbb-4639-95a0-bb192e336478" target="_blank" rel="noopener">Zoom Virtual Agent</a> is quickly becoming an easy way for clients to get quick, immediate answers before they even speak to a live agent. By loading their knowledge base into Zoom Virtual Agent, Vensure’s IT team can use AI to help create custom flows and provide responses to client questions. </p> </div> </div> <div class="module-columns layout-1-columns theme-light module-spacing-top-small module-spacing-small " id="testimonial-container-2"> <div class="wrapper"> </headline> <div class="column column-1"> <section class="testimonial-carousel " data-cmp-is="testimonial-carousel"> <div class="swiper"> <div class="swiper-button-prev"> <svg viewBox="0 0 19 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.5 30.9582L0.458333 16.9582C0.291666 16.7915 0.173888 16.611 0.105 16.4165C0.0349995 16.2221 0 16.0138 0 15.7915C0 15.5693 0.0349995 15.361 0.105 15.1665C0.173888 14.9721 0.291666 14.7915 0.458333 14.6249L14.5 0.583211C14.8889 0.194322 15.375 -0.00012207 15.9583 -0.00012207C16.5417 -0.00012207 17.0417 0.208211 17.4583 0.624878C17.875 1.04154 18.0833 1.52766 18.0833 2.08321C18.0833 2.63877 17.875 3.12488 17.4583 3.54154L5.20833 15.7915L17.4583 28.0415C17.8472 28.4304 18.0417 28.9093 18.0417 29.4782C18.0417 30.0482 17.8333 30.5415 17.4167 30.9582C17 31.3749 16.5139 31.5832 15.9583 31.5832C15.4028 31.5832 14.9167 31.3749 14.5 30.9582Z" fill="currentColor"/> </svg> </div> <div class="swiper-button-next"> <svg viewBox="0 0 19 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4.5 1.04179L18.5417 15.0418C18.7083 15.2085 18.8261 15.389 18.895 15.5835C18.965 15.7779 19 15.9862 19 16.2085C19 16.4307 18.965 16.639 18.895 16.8335C18.8261 17.0279 18.7083 17.2085 18.5417 17.3751L4.5 31.4168C4.11111 31.8057 3.625 32.0001 3.04167 32.0001C2.45833 32.0001 1.95833 31.7918 1.54167 31.3751C1.125 30.9585 0.916668 30.4723 0.916668 29.9168C0.916668 29.3612 1.125 28.8751 1.54167 28.4585L13.7917 16.2085L1.54167 3.95846C1.15278 3.56957 0.958331 3.09068 0.958331 2.52179C0.958331 1.95179 1.16667 1.45846 1.58333 1.04179C2 0.625124 2.48611 0.41679 3.04166 0.416789C3.59722 0.416789 4.08333 0.625123 4.5 1.04179Z" fill="currentColor"/> </svg> </div> <div class="swiper-wrapper"> <div class="swiper-slide"> <article class="testimonial-carousel__slide" aria-label="TestimonialCarouselItemBlockProxy-0"> <img src="/dist/assets/icons/testimonial-quote.svg" alt="Testimonial Icon" class="testimonial-carousel__icon" height="60" width="60" /> <div class="testimonial-carousel__slide-content"> <div class="testimonial-carousel__slide-quote"> <p>“Zoom Virtual Agent has been a huge benefit. It not only helps us provide quick answers, but it also helps us plan our staffing more accurately. Under 30% of our chats were self-service before moving to Zoom and we had a goal to increase that to 50%. In just two months we are trending towards 75%.</p> </div> <div class="testimonial-carousel__slide-citation"> <div class="testimonial-carousel__slide-citation-label"> <span class="testimonial-carousel__slide-citation-name"> Andrew Lindley </span> <span class="testimonial-carousel__slide-citation-company"> Chief Information Officer </span> </div> </div> </div> </article> </div> </div> </div> </section> </div> </div> </div> <div class="fdn-h3-content-block module-spacing-top-small module-spacing-small "> <div class="fdn-h3-content-block__body"> <p>Serving customers their way doesn’t stop at the channel they choose to connect on. With a global workforce, Vensure has the opportunity to offer 24/7 support to customers in different languages. Not only has the global deployment of Zoom Contact Center and Zoom Phone been seamless, but agents now can route customer calls to the appropriate native speakers for assistance. This helps free the team from the tricky task of translating mid-call. </p> <h3>Faster call resolution in one communications platform</h3> <p>In Vensure’s mission to provide the best possible service to clients, they’ve discovered that the faster they can route calls to the right people, the higher the likelihood of single-call resolution. Now that every Vensure employee uses Zoom Phone, anyone can easily be added to a client call that comes in via Zoom Contact Center. This means clients can get quick access to subject matter experts across the company who can answer their questions and resolve their issues first-hand. The result: shorter calls and fewer return callers.</p> </div> </div> <div class="module-columns layout-1-columns theme-light module-spacing-top-small module-spacing-small " id="testimonial-container-3"> <div class="wrapper"> </headline> <div class="column column-1"> <section class="testimonial-carousel " data-cmp-is="testimonial-carousel"> <div class="swiper"> <div class="swiper-button-prev"> <svg viewBox="0 0 19 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.5 30.9582L0.458333 16.9582C0.291666 16.7915 0.173888 16.611 0.105 16.4165C0.0349995 16.2221 0 16.0138 0 15.7915C0 15.5693 0.0349995 15.361 0.105 15.1665C0.173888 14.9721 0.291666 14.7915 0.458333 14.6249L14.5 0.583211C14.8889 0.194322 15.375 -0.00012207 15.9583 -0.00012207C16.5417 -0.00012207 17.0417 0.208211 17.4583 0.624878C17.875 1.04154 18.0833 1.52766 18.0833 2.08321C18.0833 2.63877 17.875 3.12488 17.4583 3.54154L5.20833 15.7915L17.4583 28.0415C17.8472 28.4304 18.0417 28.9093 18.0417 29.4782C18.0417 30.0482 17.8333 30.5415 17.4167 30.9582C17 31.3749 16.5139 31.5832 15.9583 31.5832C15.4028 31.5832 14.9167 31.3749 14.5 30.9582Z" fill="currentColor"/> </svg> </div> <div class="swiper-button-next"> <svg viewBox="0 0 19 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4.5 1.04179L18.5417 15.0418C18.7083 15.2085 18.8261 15.389 18.895 15.5835C18.965 15.7779 19 15.9862 19 16.2085C19 16.4307 18.965 16.639 18.895 16.8335C18.8261 17.0279 18.7083 17.2085 18.5417 17.3751L4.5 31.4168C4.11111 31.8057 3.625 32.0001 3.04167 32.0001C2.45833 32.0001 1.95833 31.7918 1.54167 31.3751C1.125 30.9585 0.916668 30.4723 0.916668 29.9168C0.916668 29.3612 1.125 28.8751 1.54167 28.4585L13.7917 16.2085L1.54167 3.95846C1.15278 3.56957 0.958331 3.09068 0.958331 2.52179C0.958331 1.95179 1.16667 1.45846 1.58333 1.04179C2 0.625124 2.48611 0.41679 3.04166 0.416789C3.59722 0.416789 4.08333 0.625123 4.5 1.04179Z" fill="currentColor"/> </svg> </div> <div class="swiper-wrapper"> <div class="swiper-slide"> <article class="testimonial-carousel__slide" aria-label="TestimonialCarouselItemBlockProxy-0"> <img src="/dist/assets/icons/testimonial-quote.svg" alt="Testimonial Icon" class="testimonial-carousel__icon" height="60" width="60" /> <div class="testimonial-carousel__slide-content"> <div class="testimonial-carousel__slide-quote"> <p>I can tell you our average phone call time is two minutes or less. That level of first-call resolution, that’s amazing.</p> </div> <div class="testimonial-carousel__slide-citation"> <div class="testimonial-carousel__slide-citation-label"> <span class="testimonial-carousel__slide-citation-name"> Nick Smith </span> <span class="testimonial-carousel__slide-citation-company"> VP of Client Experience </span> </div> </div> </div> </article> </div> </div> </div> </section> </div> </div> </div> <div class="fdn-h3-content-block module-spacing-top-small module-spacing-small "> <h2 class="fdn-h3-content-block__title">Making meetings better</h2> <div class="fdn-h3-content-block__body"> <p>To help ensure they’re staying on top of the care they provide, Vensure added the survey functionality in Zoom Contact Center for direct feedback after a call.</p> </div> </div> <div class="module-columns layout-1-columns theme-light module-spacing-top-small module-spacing-small " id="testimonial-container-4"> <div class="wrapper"> </headline> <div class="column column-1"> <section class="testimonial-carousel " data-cmp-is="testimonial-carousel"> <div class="swiper"> <div class="swiper-button-prev"> <svg viewBox="0 0 19 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.5 30.9582L0.458333 16.9582C0.291666 16.7915 0.173888 16.611 0.105 16.4165C0.0349995 16.2221 0 16.0138 0 15.7915C0 15.5693 0.0349995 15.361 0.105 15.1665C0.173888 14.9721 0.291666 14.7915 0.458333 14.6249L14.5 0.583211C14.8889 0.194322 15.375 -0.00012207 15.9583 -0.00012207C16.5417 -0.00012207 17.0417 0.208211 17.4583 0.624878C17.875 1.04154 18.0833 1.52766 18.0833 2.08321C18.0833 2.63877 17.875 3.12488 17.4583 3.54154L5.20833 15.7915L17.4583 28.0415C17.8472 28.4304 18.0417 28.9093 18.0417 29.4782C18.0417 30.0482 17.8333 30.5415 17.4167 30.9582C17 31.3749 16.5139 31.5832 15.9583 31.5832C15.4028 31.5832 14.9167 31.3749 14.5 30.9582Z" fill="currentColor"/> </svg> </div> <div class="swiper-button-next"> <svg viewBox="0 0 19 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4.5 1.04179L18.5417 15.0418C18.7083 15.2085 18.8261 15.389 18.895 15.5835C18.965 15.7779 19 15.9862 19 16.2085C19 16.4307 18.965 16.639 18.895 16.8335C18.8261 17.0279 18.7083 17.2085 18.5417 17.3751L4.5 31.4168C4.11111 31.8057 3.625 32.0001 3.04167 32.0001C2.45833 32.0001 1.95833 31.7918 1.54167 31.3751C1.125 30.9585 0.916668 30.4723 0.916668 29.9168C0.916668 29.3612 1.125 28.8751 1.54167 28.4585L13.7917 16.2085L1.54167 3.95846C1.15278 3.56957 0.958331 3.09068 0.958331 2.52179C0.958331 1.95179 1.16667 1.45846 1.58333 1.04179C2 0.625124 2.48611 0.41679 3.04166 0.416789C3.59722 0.416789 4.08333 0.625123 4.5 1.04179Z" fill="currentColor"/> </svg> </div> <div class="swiper-wrapper"> <div class="swiper-slide"> <article class="testimonial-carousel__slide" aria-label="TestimonialCarouselItemBlockProxy-0"> <img src="/dist/assets/icons/testimonial-quote.svg" alt="Testimonial Icon" class="testimonial-carousel__icon" height="60" width="60" /> <div class="testimonial-carousel__slide-content"> <div class="testimonial-carousel__slide-quote"> <p>Since implementing the survey, our positive responses have been around 90%. Knowing we’ve been helpful and where we need to improve helps our customer success team optimize the service they provide.</p> </div> <div class="testimonial-carousel__slide-citation"> <div class="testimonial-carousel__slide-citation-label"> <span class="testimonial-carousel__slide-citation-name"> Andrew Lindley </span> <span class="testimonial-carousel__slide-citation-company"> Chief Information Officer </span> </div> </div> </div> </article> </div> </div> </div> </section> </div> </div> </div> <div class="fdn-h3-content-block module-spacing-top-small module-spacing-small "> <div class="fdn-h3-content-block__body"> <h3>A single sign-on across multiple apps</h3> <p>Vensure’s prior contact center solution soon became unmanageable as the company grew. As their employee count got into the thousands, they knew they needed to create more efficiencies. With Zoom’s integration capabilities, Vensure integrated their identity provider, Microsoft Identity, with Zoom Phone and Zoom Contact Center so they could auto-provision accounts with a single sign-on. </p> </div> </div> <div class="module-columns layout-1-columns theme-light module-spacing-top-small module-spacing-small " id="testimonial-container-5"> <div class="wrapper"> </headline> <div class="column column-1"> <section class="testimonial-carousel " data-cmp-is="testimonial-carousel"> <div class="swiper"> <div class="swiper-button-prev"> <svg viewBox="0 0 19 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.5 30.9582L0.458333 16.9582C0.291666 16.7915 0.173888 16.611 0.105 16.4165C0.0349995 16.2221 0 16.0138 0 15.7915C0 15.5693 0.0349995 15.361 0.105 15.1665C0.173888 14.9721 0.291666 14.7915 0.458333 14.6249L14.5 0.583211C14.8889 0.194322 15.375 -0.00012207 15.9583 -0.00012207C16.5417 -0.00012207 17.0417 0.208211 17.4583 0.624878C17.875 1.04154 18.0833 1.52766 18.0833 2.08321C18.0833 2.63877 17.875 3.12488 17.4583 3.54154L5.20833 15.7915L17.4583 28.0415C17.8472 28.4304 18.0417 28.9093 18.0417 29.4782C18.0417 30.0482 17.8333 30.5415 17.4167 30.9582C17 31.3749 16.5139 31.5832 15.9583 31.5832C15.4028 31.5832 14.9167 31.3749 14.5 30.9582Z" fill="currentColor"/> </svg> </div> <div class="swiper-button-next"> <svg viewBox="0 0 19 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4.5 1.04179L18.5417 15.0418C18.7083 15.2085 18.8261 15.389 18.895 15.5835C18.965 15.7779 19 15.9862 19 16.2085C19 16.4307 18.965 16.639 18.895 16.8335C18.8261 17.0279 18.7083 17.2085 18.5417 17.3751L4.5 31.4168C4.11111 31.8057 3.625 32.0001 3.04167 32.0001C2.45833 32.0001 1.95833 31.7918 1.54167 31.3751C1.125 30.9585 0.916668 30.4723 0.916668 29.9168C0.916668 29.3612 1.125 28.8751 1.54167 28.4585L13.7917 16.2085L1.54167 3.95846C1.15278 3.56957 0.958331 3.09068 0.958331 2.52179C0.958331 1.95179 1.16667 1.45846 1.58333 1.04179C2 0.625124 2.48611 0.41679 3.04166 0.416789C3.59722 0.416789 4.08333 0.625123 4.5 1.04179Z" fill="currentColor"/> </svg> </div> <div class="swiper-wrapper"> <div class="swiper-slide"> <article class="testimonial-carousel__slide" aria-label="TestimonialCarouselItemBlockProxy-0"> <img src="/dist/assets/icons/testimonial-quote.svg" alt="Testimonial Icon" class="testimonial-carousel__icon" height="60" width="60" /> <div class="testimonial-carousel__slide-content"> <div class="testimonial-carousel__slide-quote"> <p>It’s a very seamless process and requires a fraction of the work it took to manage the old system. Because we’re acquiring so many companies throughout the year, we’re onboarding potentially a thousand employees monthly. It just makes it so much easier to handle.</p> </div> <div class="testimonial-carousel__slide-citation"> <div class="testimonial-carousel__slide-citation-label"> <span class="testimonial-carousel__slide-citation-name"> Andrew Lindley </span> <span class="testimonial-carousel__slide-citation-company"> Chief Information Officer </span> </div> </div> </div> </article> </div> </div> </div> </section> </div> </div> </div> <div class="fdn-h3-content-block module-spacing-top-small module-spacing-small "> <div class="fdn-h3-content-block__body"> <h3>A steadfast partner that grows with you</h3> <p> </p> <p>When choosing a platform that supports all of their client communications, Vensure needed to find a stable solution on a platform they could trust. Andrew shared their feelings on finding Zoom Contact Center: <em>“[Zoom Contact Center] has been rock solid for us. Trusting the solution will provide solid communications has been a great relief.”</em></p> <p> </p> <p>There are a few things the Vensure team is keeping their eye on as they plan their customer success strategy with Zoom Contact Center. From amplifying Zoom Virtual Agent to quality management, there’s a lot in motion. But the addition of AI is something that excites the team the most. <em>“AI can answer questions instantly. We already have some things built out that are adding impact, and I know it’ll be a tool that will enable faster issue resolution for our clients around the globe.”</em></p> <p> </p> <p>Looking to the future, Nick summed it up:</p> <p> </p> <p><em>“Zoom Contact Center has been a blessing for us. When we work with them, they always give us ideas on how to do things better. 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