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class=""><html><head></head><body>すべての応対をモニタリングし、感情分析や顧客満足度に基づくガイダンスを、リアルタイムでオペレーターのデスクトップに表示します。</body></html></p></div><script>$RC("B:25","S:25")</script><div hidden id="S:26"><p class=""><html><head></head><body><a href="/ja/products/real-time-interaction-guidance" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="リアルタイム応対ガイダンス - open in same tab">リアルタイム応対ガイダンス</a> </body></html></p></div><script>$RC("B:26","S:26")</script><div hidden id="S:27"><h3 class=" " id="">品質管理</h3></div><script>$RC("B:27","S:27")</script><div hidden id="S:28"><p class=""><html><head></head><body>シンプルな品質管理ツールとAIによる分析やフィードバックにより、品質管理業務をより効率的に。体系的な評価により、コンタクトセンター全体の応対品質の底上げが可能です。</body></html></p></div><script>$RC("B:28","S:28")</script><div hidden id="S:29"><p class=""><html><head></head><body><a href="/ja/products/quality-management" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="品質管理 - open in same tab">品質管理 </a></body></html></p></div><script>$RC("B:29","S:29")</script><div hidden id="S:2a"><h3 class=" " id="">オムニチャネルでの通話記録</h3></div><script>$RC("B:2a","S:2a")</script><div hidden id="S:2b"><p class=""><html><head></head><body>コンタクトセンターが規制要件を満たしパフォーマンスを改善できるよう、コンタクトセンターの応対すべてを簡単に記録できます。</body></html></p></div><script>$RC("B:2b","S:2b")</script><div hidden id="S:2c"><p class=""><html><head></head><body><a href="/ja/products/interaction-recording-and-management" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="通話録音・画面録画 - open in same tab">通話録音・画面録画 </a></body></html></p></div><script>$RC("B:2c","S:2c")</script><div hidden id="S:2d"><h3 class=" " id="">パフォーマンス管理</h3></div><script>$RC("B:2d","S:2d")</script><div hidden id="S:2e"><p class=""><html><head></head><body>オムニチャネルにおけるパフォーマンスを可視化し、個々のオペレーターに合わせたトレーニングとゲーム要素を含むダッシュボードでオペレーターのモチベーションを高めます。</body></html></p></div><script>$RC("B:2e","S:2e")</script><div hidden id="S:2f"><p class=""><html><head></head><body><a href="/ja/products/performance-management" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="パフォーマンス管理 - open in same tab">パフォーマンス管理 </a></body></html></p></div><script>$RC("B:2f","S:2f")</script></body></html></body></html>