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class="screen-reader-text">Search questions, courses, topics</label> <div class="happy-blocks-search__inside-wrapper"><input type="search" id="wp-block-search__input-1" name="s" value="" placeholder="Search questions, courses, topics"></div> </form> </div> </div> </div> <main class="wp-block-group wpsupport3-align-content-width main_inner_page"> <div class="wpsupport3__post-breadcrumbs category-breadcrumbs support-breadcrumb_item"> <div><a class="breadcrumb__item" href="https://wordpress.com/support">Back to Support</a> <svg class="breadcrumb__separator" width="8" height="14" viewBox="0 0 8 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1.26563 12.5L6.26562 6.99998L1.26562 1.5" stroke="#1d2327" stroke-width="1.5" /> </svg><a href="https://wordpress.com/support/category/domains-and-email/">Domains and Email</a> <svg class="breadcrumb__separator" width="8" height="14" viewBox="0 0 8 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1.26563 12.5L6.26562 6.99998L1.26562 1.5" stroke="#1d2327" stroke-width="1.5" /> </svg><a href="https://wordpress.com/support/category/domains-and-email/email/">Email</a> <svg class="breadcrumb__separator" width="8" height="14" viewBox="0 0 8 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1.26563 12.5L6.26562 6.99998L1.26562 1.5" stroke="#1d2327" stroke-width="1.5" /> </svg><a class="breadcrumb__post-title ">Troubleshooting: Not Receiving Notification Emails?</a></div> </div> <div><h1 class="page-title wp-block-post-title has-text-color has-gray-90-color has-recoleta-font-family">Troubleshooting: Not Receiving Notification Emails?</h1></div> <div class="entry-content wp-block-post-content is-layout-flow wp-block-post-content-is-layout-flow"> <p>WordPress.com has a built-in email delivery system for contact forms, subscribers, blog posts, and notifications from plugins like WooCommerce. In this guide, we’ll cover common reasons why you or your visitors might not receive those notifications.</p> <div class="a8c-table-of-contents"> <button> <svg class="mobile" width="15" height="10" viewBox="0 0 20 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1.38672 1.15562L11.0303 10.7078L20.3867 0.707764" stroke="#646970" stroke-width="2"/> </svg></button> <p>In this guide</p><div class="wp-block-a8c-support-table-of-contents"><ol class=toc-parent-list><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#the-basics">The Basics</a><ol class=toc-child-list><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-your-spam-folder">Check Your Spam Folder</a></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-the-correct-email-address">Check the Correct Email Address</a></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#verify-your-email-address-is-working">Verify Your Email Address is Working</a></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#wait-30-minutes">Wait 30 Minutes</a></li></ol></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#contact-form-emails">Contact Form Emails</a></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#notifications-to-subscribers">Notifications to Subscribers</a><ol class=toc-child-list><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-an-email-was-sent">Check an Email Was Sent</a></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-your-subscriber-list">Check Your Subscriber List</a></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#ask-your-reader-to-check-their-subscription">Ask Your Reader to Check Their Subscription</a></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#look-for-other-patterns">Look For Other Patterns</a></li></ol></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#plugin-emails">Plugin Emails</a><ol class=toc-child-list><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#use-a-domain-email-address">Use a Domain Email Address</a></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#log-outgoing-emails">Log Outgoing Emails</a></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-for-plugin-conflicts">Check for Plugin Conflicts</a></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#set-up-an-smtp-plugin">Set Up an SMTP Plugin</a></li></ol></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#woo-commerce-emails">WooCommerce Emails</a><ol class=toc-child-list><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#review-woocommerce-email-settings">Review WooCommerce Email Settings</a></li><li><a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-the-email-sender-address">Check the Email Sender Address</a></li></ol></li></ol></div> </div> <div class="wpsupport3__post-anchor-link " data-level="2"> <h2 class="wp-block-heading" id="the-basics">The Basics</h2> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#the-basics"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>Sometimes, the simplest explanation is often the correct one! Here are some of the most common reasons you may not receive an email — we recommend you check these first.</p> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="check-your-spam-folder">Check Your Spam Folder</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-your-spam-folder"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>Even if you’ve received messages in your inbox before, email spam rules are constantly evolving to combat new spam behavior. It’s always a good idea to check your spam or junk folder first and foremost.</p> <p>Some email providers like Gmail automatically filter messages into promotional or social folders. Check those folders as well if you have them.</p> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="check-the-correct-email-address">Check the Correct Email Address</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-the-correct-email-address"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>By default, messages are sent to the email address you signed up with — you can view this email address in your <a href="https://wordpress.com/support/account-settings/">account settings</a>. However, it’s possible that the email you’re looking for was sent to a different address. This can happen in several situations including:</p> <ul class="wp-block-list"> <li><strong>Contact form messages</strong>: contact forms can be <a href="https://wordpress.com/support/wordpress-editor/blocks/form-block/#email-connection">set to deliver notifications to a different email address</a>.</li> <li><strong>Domain notifications</strong>: the <a href="https://wordpress.com/support/domains/update-contact-information/">registered contact email for a domain</a> can be different from your account’s email address.</li> <li><strong>Plugin emails</strong>: <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#plugin-emails">emails sent by plugins</a> for various functions on your site can be sent to and from different email addresses.</li> </ul> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="verify-your-email-address-is-working">Verify Your Email Address is Working</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#verify-your-email-address-is-working"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>If you have an email address that uses your domain (such as those provided by <a href="https://wordpress.com/support/add-email/adding-professional-email-to-your-site/">Professional Email</a> or <a href="https://wordpress.com/support/add-email/adding-google-workspace-to-your-site/">Google Workspace</a>), can you send and receive emails normally with that address? If not, make sure your subscription is up to date and the necessary <a href="https://wordpress.com/support/domains/custom-dns/">DNS records</a> are present on your domain for your email to function.</p> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="wait-30-minutes">Wait 30 Minutes</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#wait-30-minutes"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>Depending on the type of email and how it’s sent, the email may not arrive instantly. It can take up to 30 minutes for emails to arrive so check back later for the email you’re waiting for.</p> <div class="wpsupport3__post-anchor-link " data-level="2"> <h2 class="wp-block-heading" id="contact-form-emails">Contact Form Emails</h2> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#contact-form-emails"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>If you have a <a href="https://wordpress.com/support/wordpress-editor/blocks/form-block/">contact form</a> on your website but did not receive an email notification when someone sent you a message through the form, take the following steps:</p> <ol class="wp-block-list"> <li>Visit your website’s dashboard.</li> <li>Click on <em>Feedback</em> → <em>Form Responses</em> to view all messages submitted via your site’s forms.</li> <li>Check for the message you’re looking for under the “<strong>All</strong>” and “<strong>Spam</strong>” tabs. (The spam tab will only appear if your site has received spam submissions.) <ul class="wp-block-list"> <li>If the message you’re looking for appears under ‘All,’ your visitor successfully submitted the form even though you didn’t receive an email notification. Assuming you have already checked <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#the-basics">the basics</a>, we recommend that you <a href="https://wordpress.com/support/wordpress-editor/blocks/form-block/#email-connection">try changing the email address to which the form is sent.</a> For example, if you’re using a Yahoo email address, test a Gmail address to see if future emails arrive.</li> <li>If the message you’re looking for appears under ‘Spam,’ select the “<strong>Not spam</strong>” option for that message. This will train the spam filters to better recognize this type of message in the future.</li> <li>If the message you’re looking for does not appear anywhere, your visitor did not successfully submit the form.</li> </ul> </li> </ol> <div class="wp-block-columns callout is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:100%"> <div class="wp-block-jetpack-layout-grid alignfull column1-desktop-grid__span-1 column1-desktop-grid__row-1 column2-desktop-grid__span-11 column2-desktop-grid__start-2 column2-desktop-grid__row-1 column1-tablet-grid__span-1 column1-tablet-grid__row-1 column2-tablet-grid__span-8 column2-tablet-grid__start-2 column2-tablet-grid__row-1 column1-mobile-grid__span-1 column1-mobile-grid__row-1 column2-mobile-grid__span-4 column2-mobile-grid__start-2 column2-mobile-grid__row-1 wp-block-jetpack-layout-gutter__nowrap wp-block-jetpack-layout-gutter__none"> <div class="wp-block-jetpack-layout-grid-column wp-block-jetpack-layout-grid__padding-none is-vertically-aligned-center"> <p class="has-text-align-center has-large-font-size">📌</p> </div> <div class="wp-block-jetpack-layout-grid-column wp-block-jetpack-layout-grid__padding-none is-vertically-aligned-top"> <blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"> <p>If you’re using a third-party plugin to collect form responses, they will not show in <strong>Feedback</strong>. Instead, the third-party provider may include their own log of the sent form submissions. </p> </blockquote> </div> </div> </div> </div> <div class="wpsupport3__post-anchor-link " data-level="2"> <h2 class="wp-block-heading" id="notifications-to-subscribers">Notifications to Subscribers</h2> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#notifications-to-subscribers"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>Do you have a subscriber who has told you they’re not receiving email notifications when you publish a new <a href="https://wordpress.com/support/posts/">blog post</a>? This can typically be resolved in one of the following ways:</p> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="check-an-email-was-sent">Check an Email Was Sent</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-an-email-was-sent"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>First, make sure the post is eligible for an email notification. A new post notification is sent when a blog post is publicly published (or scheduled to be published). A notification is <em>not</em> sent when:</p> <ul class="wp-block-list"> <li>A previously published blog post is re-published.</li> <li>A blog post is moved from private to public.</li> <li>A previously published blog post is updated.</li> <li>Your site was <a href="https://wordpress.com/support/privacy-settings/">set to private</a> when the post was published.</li> <li>A <a href="https://wordpress.com/support/pages/">page</a>, instead of a blog post, is published.</li> </ul> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="check-your-subscriber-list">Check Your Subscriber List</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-your-subscriber-list"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>If your subscriber should have received an email but reports that they didn’t, you can check to make sure they are, in fact, subscribed to your posts. To check if someone is on your <a href="https://wordpress.com/support/subscribers/">subscriber list</a>:</p> <ol class="wp-block-list"> <li>Visit your site’s dashboard.</li> <li>On the left side, navigate to <em>Users →</em> <em>Subscribers</em> (or <em>Jetpack →</em> <em>Subscribers</em> if using WP-Admin).</li> <li>Search for their email address in the list of subscribers.</li> </ol> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="ask-your-reader-to-check-their-subscription">Ask Your Reader to Check Their Subscription</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#ask-your-reader-to-check-their-subscription"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>If they are subscribed, ask your subscriber to check the following:</p> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:50%"> <ol class="wp-block-list"> <li>Have them check <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#the-basics">the basics</a>, like their spam folder and the correct email address.</li> <li>Ask them to visit <a href="https://subscribe.wordpress.com/" target="_blank" rel="noreferrer noopener">subscribe.wordpress.com</a> and check the email frequency they have set for notifications from your site: <ul class="wp-block-list"> <li>The “email me new posts” option should be enabled.</li> <li>The delivery frequency must be set to “Instantly” for the email to arrive immediately. If set to “Daily” or “Weekly,” ask your subscriber to wait 24 hours or 7 days as appropriate.</li> </ul> </li> </ol> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:50%"> <figure class="wp-block-image size-large is-resized"><img data-attachment-id="326619" data-permalink="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/email-frequency-subscription/" data-orig-file="https://en-support.files.wordpress.com/2024/01/email-frequency-subscription.png" data-orig-size="584,562" data-comments-opened="0" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0"}" data-image-title="email-frequency-subscription" data-image-description="" data-image-caption="" data-medium-file="https://en-support.files.wordpress.com/2024/01/email-frequency-subscription.png?w=300" data-large-file="https://en-support.files.wordpress.com/2024/01/email-frequency-subscription.png?w=584" loading="lazy" width="584" height="562" src="https://en-support.files.wordpress.com/2024/01/email-frequency-subscription.png?w=584" alt="The "email new posts" setting is enabled and set to "instantly"." class="wp-image-326619" style="width:384px;height:auto" srcset="https://en-support.files.wordpress.com/2024/01/email-frequency-subscription.png 584w, https://en-support.files.wordpress.com/2024/01/email-frequency-subscription.png?w=150 150w, https://en-support.files.wordpress.com/2024/01/email-frequency-subscription.png?w=300 300w" sizes="(max-width: 584px) 100vw, 584px" /><figcaption class="wp-element-caption">Email Frequency</figcaption></figure> </div> </div> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="look-for-other-patterns">Look For Other Patterns</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#look-for-other-patterns"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>Ask your other subscribers if they received the email notification of a new blog post. This will let you know if the issue is specific to a single subscriber or if there’s more you need to investigate. Check for common themes if there’s more than one subscriber who is missing an email. Are they all using the same email provider? Do they show up under <a href="https://wordpress.com/subscribers/">Subscribers</a>? Have they confirmed their subscription delivery preferences?</p> <div class="wpsupport3__post-anchor-link " data-level="2"> <h2 class="wp-block-heading" id="plugin-emails">Plugin Emails</h2> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#plugin-emails"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>Many <a href="https://wordpress.com/support/plugins/">plugins</a> send emails through your site. If these emails are not arriving to the intended recipient, we recommend the following solutions:</p> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="use-a-domain-email-address">Use a Domain Email Address</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#use-a-domain-email-address"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>To ensure email delivery, emails sent out by plugins on your site should be sent from email addresses that match the <a href="https://wordpress.com/support/domains/set-a-primary-address/">primary domain name</a> of your site. </p> <p>For example, if your primary domain name is yourgroovydomain.com, you would want a plugin to send order notifications from an @yourgroovydomain.com email address, not a @gmail or @yahoo address which are often blocks.</p> <p>Check our <a href="https://wordpress.com/support/add-email/">Add Email to Your Domain guide</a> for options to create a domain email address. Refer to the <a href="https://wordpress.com/support/plugins/get-help-with-plugins-and-themes/">plugin’s documentation</a> to learn how to configure the plugin to send emails from your domain email address.</p> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="log-outgoing-emails">Log Outgoing Emails</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#log-outgoing-emails"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>Install an <a href="https://wordpress.com/plugins?s=email+log" target="_blank" rel="noreferrer noopener">email logging plugin</a> such as <a href="https://wordpress.org/plugins/wp-mail-logging/" target="_blank" rel="noreferrer noopener">WP Logging</a>. These third-party plugins can log all of the messages sent through the system and give you more information as to why emails may not be sent or delivered correctly.</p> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="check-for-plugin-conflicts">Check for Plugin Conflicts</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-for-plugin-conflicts"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>Some plugins can intefere with each other. The more <a href="https://wordpress.com/support/plugins/install-a-plugin/">plugins installed</a> on your site, the more likely a conflict can occur.</p> <p>To check for plugin conflicts, temporarily deactivate all plugins on your site then reactivate them one at a time, checking each time which one causes the issue to appear. Visit our <a href="https://wordpress.com/support/plugins/solve-problems-with-plugins/">Solve Problems With Plugins guide</a> for step-by-step instructions.</p> <p>Most plugins are developed by third parties, so if you continue to experience issues with email deliverability in those plugins be sure to <a href="https://wordpress.com/support/plugins/get-help-with-plugins-and-themes/">reach out to the plugin developer.</a></p> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="set-up-an-smtp-plugin">Set Up an SMTP Plugin</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#set-up-an-smtp-plugin"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>You can install and set up an SMTP plugin to replace the default email system with your own server. You can learn more about <a href="https://wordpress.com/support/email-and-smtp-plugins/">Email and SMTP plugins in this guide</a>. Take care to follow the setup instructions carefully, because a misconfigured SMTP plugin is a common source of email delivery issues.</p> <div class="wpsupport3__post-anchor-link " data-level="2"> <h2 class="wp-block-heading" id="woo-commerce-emails">WooCommerce Emails</h2> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#woo-commerce-emails"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p><a href="https://wordpress.com/support/introduction-to-woocommerce/">WooCommerce</a> emails include registration, order confirmation, order status updates, and more. Visit the <a href="https://woocommerce.com/document/email-faq/">Email FAQ guide from WooCommerce</a> for more detailed information about emails sent by WooCommerce.</p> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="review-woocommerce-email-settings">Review WooCommerce Email Settings</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#review-woocommerce-email-settings"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>If emails are not arriving for you or your customers, first check to make sure you have set up a specific email to be sent out:</p> <ol class="wp-block-list"> <li>Visit your site’s dashboard.</li> <li>Navigate to <em>WooCommerce →</em> <em>Settings</em>.</li> <li>Click on the “<strong>Emails</strong>” tab to view a list of all email notifications sent from WooCommerce.</li> <li>Click “<strong>Manage</strong>” next to the email that you expect to have been sent out.</li> <li>Ensure the box next to “<strong>Enable this email notification</strong>” is checked. </li> <li>If available for that email type, make sure the “<strong>Recipient(s)</strong>” field has a valid email address.</li> </ol> <figure class="wp-block-image aligncenter size-large is-resized"><img data-attachment-id="201991" data-permalink="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/not-receiving-emails-woocommerce-emails/" data-orig-file="https://en-support.files.wordpress.com/2022/06/not-receiving-emails-woocommerce-emails.png" data-orig-size="1292,378" data-comments-opened="0" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0"}" data-image-title="not-receiving-emails-woocommerce-emails" data-image-description="" data-image-caption="" data-medium-file="https://en-support.files.wordpress.com/2022/06/not-receiving-emails-woocommerce-emails.png?w=300" data-large-file="https://en-support.files.wordpress.com/2022/06/not-receiving-emails-woocommerce-emails.png?w=1024" loading="lazy" width="1024" height="299" src="https://en-support.files.wordpress.com/2022/06/not-receiving-emails-woocommerce-emails.png?w=1024" alt="The WooCommerce Emails management screen for the New order email, with a highlight around the checkbox for "Enable this email notification"." class="wp-image-201991" srcset="https://en-support.files.wordpress.com/2022/06/not-receiving-emails-woocommerce-emails.png?w=1022 1022w, https://en-support.files.wordpress.com/2022/06/not-receiving-emails-woocommerce-emails.png?w=150 150w, https://en-support.files.wordpress.com/2022/06/not-receiving-emails-woocommerce-emails.png?w=300 300w, https://en-support.files.wordpress.com/2022/06/not-receiving-emails-woocommerce-emails.png?w=768 768w, https://en-support.files.wordpress.com/2022/06/not-receiving-emails-woocommerce-emails.png 1292w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure> <div class="wpsupport3__post-anchor-link " data-level="3"> <h3 class="wp-block-heading" id="check-the-email-sender-address">Check the Email Sender Address</h3> <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-the-email-sender-address"><svg width="20" height="20" viewBox="0 0 28 17" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.6997 0.400024H17.1664V2.77502H19.6997C22.8664 2.77502 25.5581 5.46669 25.5581 8.63336C25.5581 11.8 22.8664 14.4917 19.6997 14.4917H17.1664V16.8667H19.6997C24.1331 16.8667 27.9331 13.225 27.9331 8.63336C27.9331 4.04169 24.2914 0.400024 19.6997 0.400024ZM2.44141 8.63336C2.44141 5.46669 5.13307 2.77502 8.29974 2.77502H10.8331V0.400024H8.29974C3.70807 0.400024 0.0664062 4.04169 0.0664062 8.63336C0.0664062 13.225 3.70807 16.8667 8.29974 16.8667H10.8331V14.4917H8.29974C5.13307 14.4917 2.44141 11.8 2.44141 8.63336ZM9.72474 10.0584H18.1164V7.68336H9.72474V10.0584Z" fill="#0675C4"/> </svg></a></div> <p>Just like with <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#use-a-domain-email-address">other plugins</a>, it’s recommended to use a domain email address with WooCommerce:</p> <ol class="wp-block-list"> <li>Visit your site’s dashboard.</li> <li>Navigate to <em>WooCommerce →</em> <em>Settings</em>.</li> <li>Click on the “<strong>Emails</strong>” tab.</li> <li>Scroll down to the bottom of the screen, below the list of emails, to the “<strong>Email sender options</strong>” section.</li> <li>Replace the “From” address with an <a href="https://wordpress.com/support/add-email/">email address that uses your domain</a>:</li> </ol> <figure class="wp-block-image aligncenter size-large is-resized"><img data-attachment-id="326631" data-permalink="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/email-sender-options/" data-orig-file="https://en-support.files.wordpress.com/2024/01/email-sender-options.png" data-orig-size="1334,332" data-comments-opened="0" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0"}" data-image-title="email-sender-options" data-image-description="" data-image-caption="" data-medium-file="https://en-support.files.wordpress.com/2024/01/email-sender-options.png?w=300" data-large-file="https://en-support.files.wordpress.com/2024/01/email-sender-options.png?w=1024" loading="lazy" width="1024" height="254" src="https://en-support.files.wordpress.com/2024/01/email-sender-options.png?w=1024" alt="The From Address shows hello@yourgroovydomain.com." class="wp-image-326631" style="width:800px" srcset="https://en-support.files.wordpress.com/2024/01/email-sender-options.png?w=1024 1024w, https://en-support.files.wordpress.com/2024/01/email-sender-options.png?w=1021 1021w, https://en-support.files.wordpress.com/2024/01/email-sender-options.png?w=150 150w, https://en-support.files.wordpress.com/2024/01/email-sender-options.png?w=300 300w, https://en-support.files.wordpress.com/2024/01/email-sender-options.png?w=768 768w, https://en-support.files.wordpress.com/2024/01/email-sender-options.png 1334w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure> <p>If you continue to experience issues with WooCommerce email deliverability, we recommend <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#log-outgoing-emails">logging outgoing emails</a>, <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#check-for-plugin-conflicts">checking for plugin conflicts</a>, and if the issue persists, <a href="https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/#set-up-an-smtp-plugin">using an SMTP plugin.</a></p> </div> </main> <div class="alignfull wp-block-wpsupport3-feedback-survey"> <div class="wpsupport3__support-feedback-survey-content"> <div 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Used for affiliate tracking, coupons, etc. */ const applyLinkers = () => { kit.linkQueryVars( [ { includeRegExps: [ /^(?:[^\/]+\.)?(?:wordpress|jetpack|woocommerce|crowdsignal|wpjobmanager)\.com(?:\/|$)/i, ], linkQueryVars: [ 'aff', 'affiliate', 'cid', // Aff campaign ID. 'sid', // Aff sub ID. 'irclickid' // Impact Affiliate Click ID ], }, { includeRegExps: [ /^(?:[^\/]+\.)?(?:wordpress|jetpack)\.com(?:\/|$)/i, ], linkQueryVars: [ 'coupon', ], }, ] ); } /** * Handles currencies. Gets the currency value from cookies, and sets the currency * if the cookie is not present. Can also be overridden by setting the `currency` URL * paramter. */ const fireCurrencyHandlers = () => { let currency = kit.getQueryVar( 'currency' ) || ''; if ( ! currency && 'amex-business-in' === config.currentPageName ) { currency = 'USD'; // Special case for this LP. } if ( currency ) { kit.docCookies.setItem( 'landingpage_currency', currency, 31536000, '/', '.rootDomain' ); } }; /** * Fires the `wpcom_page_view` Tracks event. */ const fireTracks = () => { const props = Object.assign( {}, kit.getQueryVars( '', kit.QUERY_PARAMS ), { // Page props. path: config.currentPagePath, name: config.currentPageName, locale: config.currentPageLocale, variation: config.pageVariation, personal_variation: config.pagePersonalVariation, // Back compat. LP props. lp_name: config.currentGenericPageName, lp_variation: config.pageVariation, lp_personal_variation: config.pagePersonalVariation, } ); window._tkq.push( [ 'recordEvent', 'wpcom_page_view', props ] ); }; function fireRedditAdvertisingPixel() { !function(w,d){if(!w.rdt){var p=w.rdt=function(){p.sendEvent?p.sendEvent.apply(p,arguments):p.callQueue.push(arguments)};p.callQueue=[];var t=d.createElement("script");t.src="https://www.redditstatic.com/ads/pixel.js",t.async=!0;var s=d.getElementsByTagName("script")[0];s.parentNode.insertBefore(t,s)}}(window,document); rdt('init','a2_ehx23cq176s3'); rdt('track', 'PageVisit'); } /** * Handles the referral tracking. */ const fireAffiliateReferrals = () => { kit.attachScriptElement( 'https://s1.wp.com/wp-content/themes/h4/landing/marketing/js/affiliate-referrals.js?v=' + config.affiliateJSVersion ); }; /** * Loads the Google Ads gtag. */ const loadGoogleAdsGtag = () => { kit.loadGtag( 'AW-946162814' ); } /** * Loads and fires the Google Analytics 4. */ const fireGoogleAnalyticsFour = () => { const gtagOptions = { 'anonymize_ip': true, 'use_amp_client_id': true }; kit.loadGtag( 'G-1H4VG5F5JF', gtagOptions ); } const fireParsely = ( trackingId ) => { kit.loadParselyTracker( trackingId ); } const fireHotJar = () => { if ( ! kit.pertainsToSTS() ) { kit.fireHotjar( 227769 ); } } /** * Loads and fires the Facebook Pixel. */ const fireFacebook = () => { kit.loadFacebook(); fbq( 'init', '823166884443641' ); fbq( 'track', 'PageView' ); } /** * Loads and fires Microsoft Clarity */ const fireMicrosoftClarity = () => { if ( window.clarity ) { return; } // Needs to be set prior to loading the external script. window.clarity = window.clarity || function () { ( window.clarity.q = window.clarity.q || [] ).push( arguments ); }; const clarityScript = kit.attachScriptElement( 'https://www.clarity.ms/tag/j0cc1i1dba' ); document.body.appendChild( clarityScript ); }; const fireImpactAffiliate = () => { kit.loadImpactAffiliate( config.currentUserIdHash, config.currentUserEmailHash ); } /** * Handles scroll percentage tracking. */ const trackScrollPercentage = () => { const scrollPosition = window.pageYOffset; const pageHeight = document.body.scrollHeight - window.innerHeight; const scrollProgress = ( scrollPosition / pageHeight ) * 100; // Check if the user has scrolled to 25%, 50%, 75%, or 100% of the page if ( scrollProgress >= 25 && scrollProgress < 50 ) { dispatchScrollCustomEvent( 25 ) } else if ( scrollProgress >= 50 && scrollProgress < 75 ) { dispatchScrollCustomEvent( 50 ) } else if ( scrollProgress >= 75 && scrollProgress < 100 ) { dispatchScrollCustomEvent( 75 ) } else if ( scrollProgress >= 100 ) { dispatchScrollCustomEvent( 100 ) } } /** * Dispatches a custom event with the scroll percentage. */ const dispatchScrollCustomEvent = ( scrollPercentage ) => { const event = new CustomEvent( `PageScrollPercentage${scrollPercentage}`, { detail: scrollPercentage } ); window.dispatchEvent(event); } /** * Handles the scroll tracking callback. E.g. firing Tracks and GA events. */ const scrollTrackingCallback = ( event ) => { const { detail: scrollPercentage } = event; const trackingProps = {}; // Event props. trackingProps.percent = event.detail ?? 0; trackingProps.path = config.currentPagePath || ''; trackingProps.name = config.currentPageName || ''; trackingProps.locale = config.currentPageLocale || ''; trackingProps.variation = config.pageVariation || ''; trackingProps.personal_variation = config.pagePersonalVariation || ''; trackingProps.lp_name = config.currentGenericPageName || ''; trackingProps.lp_variation = config.pageVariation || ''; trackingProps.lp_personal_variation = config.pagePersonalVariation || ''; tracksAnalyticsScrollEvent( trackingProps ); } /** * Dispatches a Tracks event for page scroll. */ const tracksAnalyticsScrollEvent = ( trackingProps ) => { window._tkq.push( [ 'recordEvent', 'wpcom_page_scroll', trackingProps ] ); } // Call the trackScrollProgress function every time the user scrolls window.addEventListener( 'scroll', trackScrollPercentage ); // Listen to events for specific scroll percentages, each event is only acted upon once. window.addEventListener( 'PageScrollPercentage25', scrollTrackingCallback, { once: true } ) window.addEventListener( 'PageScrollPercentage50', scrollTrackingCallback, { once: true } ) window.addEventListener( 'PageScrollPercentage75', scrollTrackingCallback, { once: true } ) window.addEventListener( 'PageScrollPercentage100', scrollTrackingCallback, { once: true } ) /** * Handles click tracking for certain elements in Tracks and GA. */ const setupTracksGAClickTracking = () => { document.querySelector( 'body' ).addEventListener( 'click', ( event ) => { // We only care about clicks on certain elements. if ( event.target.matches( 'a, button, .click-tracking-enable' ) ) { const { target: clickEventTarget } = event; // Initialize eventProps object with some defaults. const eventProps = {}; eventProps.path = config.currentPagePath || ''; eventProps.name = config.currentPageName || ''; eventProps.lp_name = config.currentGenericPageName || ''; eventProps.locale = config.currentPageLocale || ''; eventProps.variation = config.pageVariation || ''; eventProps.personal_variation = config.pagePersonalVariation || ''; // Identify farthest and closest parent element. const selectors = [ '.wpcom-masterbar.wpcom-header', '.lpc', '.lp-block', '.lp-module', 'section', 'post', 'article' ]; const section = getLastMatchingAncestor( event, selectors ); const container = getClosestMatchingAncestor( event, selectors ); // Get class name and ID for container and add to props. eventProps.container_id = container ? container.getAttribute( 'id' ) : ''; eventProps.container_class = container ? container.getAttribute( 'class' ) : ''; eventProps.container = eventProps.container_id || eventProps.container_class; // What type of element have we clicked? eventProps.is_cta = clickEventTarget.matches( 'is-cta' ) ?? false; eventProps.is_in_header_nav = clickEventTarget.classList.contains('x-nav-link') || clickEventTarget.classList.contains('x-dropdown-link') || clickEventTarget.classList.contains('x-menu-link') || section === 'lpc-header-nav' || section === 'wpcom-masterbar.wpcom-header'; const isClickedElementButton = clickEventTarget.classList.contains('lpc-button') || clickEventTarget.classList.contains('button') || clickEventTarget.classList.contains('wp-block-button__link'); const isParentElementButton = clickEventTarget.parentElement && (clickEventTarget.parentElement.classList.contains('lpc-button') || clickEventTarget.parentElement.classList.contains('button') || clickEventTarget.parentElement.classList.contains('wp-block-button__link')); eventProps.is_button = isClickedElementButton || isParentElementButton; // Link data. eventProps.href = clickEventTarget.getAttribute( 'href' ) || ''; eventProps.target = clickEventTarget.getAttribute( 'target' ) || ''; eventProps.text = clickEventTarget.innerText || ''; eventProps.use_beacon = true; // Emit tracking event in Tracks and GA. window._tkq.push( [ 'recordEvent', 'wpcom_link_click', eventProps ] ); // TODO: Implement a click delay on navigation links and CTA buttons to improve data integrity. // if ( props.is_in_header_nav || props.is_cta || props.is_button ) { // if ( props.href && 0 !== props.href.indexOf( '#' ) && -1 !== [ '', '_top', '_self' ].indexOf( props.target ) ) { // event.preventDefault(); // Allow time for trackers to record the click. // setTimeout( function() { // document.location = props.href; // }, 300 ); // } // } } }); } /** * Add cookie and stats tracking for the Landpack language picker. */ const setupLocaleChangeTracking = () => { function createLocaleCookie( locale ) { const cookieDomain = '.wordpress.com'; const cookieName = 'wpcom_locale'; const date = new Date(); date.setTime( date.getTime() + ( 5 * 365 * 24 * 60 * 60 * 1000 ) ); const expires = " expires=" + date.toGMTString(); document.cookie = cookieName + '=' + locale + ';' + expires +'; path=/; domain=' + cookieDomain; } function createStatsRequest( locale, href ) { const languageChangeStat = new Image(); languageChangeStat.onload = () => window.location.href = href; languageChangeStat.onerror = languageChangeStat.onload; languageChangeStat.src = 'https://pixel.wp.com/g.gif?v=wpcom-no-pv&x_language-switcher=manual-switch-' + locale + '&rm=' + Math.random(); } document.body.addEventListener( 'click', ( event ) => { const { target } = event; if ( target.matches( '.lp-language-picker a[lang]' ) ) { event.preventDefault(); const code = target.getAttribute( 'lang' ); const href = target.getAttribute( 'href' ); createLocaleCookie( code ); createStatsRequest( code, href ); } }); } /** * Loads and fires the Bing tracking pixel. */ const fireBing = () => { ( function( w, d, t, r, u ) { var f, n, i; w[ u ] = w[ u ] || [], f = function() { var o = { ti: "4074038" }; o.q = w[ u ], w[ u ] = new UET( o ), w[ u ].push( "pageLoad" ) }, n = d.createElement( t ), n.src = r, n.async = 1, n.onload = n.onreadystatechange = function() { var s = this.readyState; s && s !== "loaded" && s !== "complete" || ( f(), n.onload = n.onreadystatechange = null ) }, i = d.getElementsByTagName( t )[ 0 ], i.parentNode.insertBefore( n, i ) } )( window, document, "script", "//bat.bing.com/bat.js", "uetq" ); } /** * Adds a click event for Facebook pixel tracking on the /webinar sub pages. */ const trackFacebookWebinarClicks = () => { const facebookPixelURL = 'https://www.facebook.com/tr?id=759053181468957&ev=SubscribedButtonClick&noscript=1'; const elementsToTrack = document.getElementsByClassName( 'webinar-facebook-click-track' ); const handleFacebookClickEvent = ( event ) => { const facebookImgPixel = document.createElement( 'img' ); facebookImgPixel.width = 1; facebookImgPixel.height = 1; facebookImgPixel.src = facebookPixelURL; document.body.appendChild( facebookImgPixel ); } Array.from( elementsToTrack ).forEach( ( element ) => element.addEventListener( 'click', handleFacebookClickEvent )); } // Apply the URL parameter linkers. applyLinkers(); // Add "essential" trackers to queue. cb.addTracker( 'essential', false, fireCurrencyHandlers ); // Add "analytics" trackers to queue. cb.addTracker( 'analytics', false, fireTracks ); cb.addTracker( 'analytics', false, fireAffiliateReferrals ); cb.addTracker( 'analytics', false, setupTracksGAClickTracking ); cb.addTracker( 'analytics', false, trackScrollPercentage ); cb.addTracker( 'analytics', false, setupLocaleChangeTracking ); cb.addTracker( 'analytics', true, fireGoogleAnalyticsFour ); cb.addTracker( 'analytics', true, () => fireParsely( 'wordpress.com' ) ); // Add "advertising" trackers to queue. cb.addTracker( 'advertising', true, loadGoogleAdsGtag ); cb.addTracker( 'advertising', true, fireFacebook ); cb.addTracker( 'advertising', true, trackFacebookWebinarClicks ); cb.addTracker( 'advertising', true, fireBing ); cb.addTracker( 'advertising', true, fireRedditAdvertisingPixel); // cb.addTracker( 'advertising', true, fireHotJar ); - Disabling for now. Enable when Hotjar is required to be used. // cb.addTracker( 'advertising', true, fireMicrosoftClarity ); - Disabling for now. cb.addTracker( 'advertising', true, fireImpactAffiliate ); // Maybe fire trackers now, via cookie banner, based on bucketed consent. cb.maybeFireTrackers(); }); }; // CCPA - Do Not Sell My Data. document.addEventListener( 'a8c-analytics:loaded-is-ccpa', ( event ) => { const { detail } = event; const isCCPAEligible = JSON.parse( detail ).isCCPA; if ( ! isCCPAEligible ) { document.querySelectorAll( '[data-is-ccpa-dnsd]' ).forEach( ( element ) => { const parent = element.parentNode; const parentTagName = parent.tagName.toLowerCase(); // If the link in a part of a list, remove the entire parent item. // Otherwise, remove only the link element. ( parentTagName === 'li' ? parent : element ).remove(); } ); return; } document.querySelector( '[data-is-ccpa-dnsd-trigger]' ).onclick = ( event ) => { event.preventDefault(); window.a8cAnalytics.dnsd.show(); }; } ); if ( window.defQueue && defQueue.isLOHP && defQueue.isLOHP === 2020 ) { defQueue.items.push( setupAnalytics ); } else { setupAnalytics(); } } )(); </script> </div> <script type="text/javascript"> ( function() { 'use strict'; var currentScript = document.currentScript; var setupAnalytics = function() { function getScript() { var script = document.createElement( 'script' ); var prev = currentScript || document.getElementsByTagName( 'script' )[ 0 ]; script.setAttribute( 'src', "https:\/\/s0.wp.com\/wp-content\/mu-plugins\/a8c-analytics\/a8c-analytics.js?v=1729607242" ); script.setAttribute( 'async', true ); prev.parentNode.insertBefore( script, prev ); } getScript(); }; if ( window.defQueue && defQueue.isLOHP && defQueue.isLOHP === 2020 ) { defQueue.items.push( setupAnalytics ); } else { setupAnalytics(); } } )(); </script>  <script src="//0.gravatar.com/js/hovercards/hovercards.min.js?ver=202448bd3d6792c97e42a81a9d5a5ba6e667b110f2a7530429ac15d169784a739a4e3d" id="grofiles-cards-js"></script> <script id="wpgroho-js-extra"> var WPGroHo = {"my_hash":""}; </script> <script crossorigin='anonymous' type='text/javascript' src='https://s2.wp.com/wp-content/mu-plugins/gravatar-hovercards/wpgroho.js?m=1610363240i'></script> <script> // Initialize and attach hovercards to all gravatars ( function() { function init() { if ( typeof Gravatar === 'undefined' ) { return; } if ( typeof Gravatar.init !== 'function' ) { return; } Gravatar.profile_cb = function ( hash, id ) { WPGroHo.syncProfileData( hash, id ); }; Gravatar.my_hash = WPGroHo.my_hash; Gravatar.init( 'body', '#wp-admin-bar-my-account', { i18n: { 'Edit your profile': 'Edit your profile', 'View profile': 'View profile', 'Sorry, we are unable to load this Gravatar profile.': 'Sorry, we are unable to load this 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