United States Digital Service

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=Edge" /> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>United States Digital Service</title> <meta name="robots" content="index" /> <meta name="description" content="The United States Digital Service is transforming how the federal government works for the American people. And we need you." /> <link rel="canonical" href="https://usds.gov/" /> <meta property="og:title" content="United States Digital Service" /> <meta property="og:locale" content="en_US" /> <meta property="og:description" content="The United States Digital Service is transforming how the federal government works for the American people. 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Veterans apply for health care. Immigrants apply for naturalization. Too often, outdated tools and complex systems make these interactions cumbersome and frustrating.</p> <p>To improve these services, USDS hires mission-driven professionals into term-limited ‘tours of civic service.’ By working alongside civil servants, they help address some of the most critical needs.</p> </div> <div class="site-c-section-heading__links"> <a class="usa-button usa-button--outline" href="/mission">Learn about our mission</a> </div> </div> <div class="grid-col-12 tablet:grid-col-5 desktop:grid-col-4 tablet:padding-left-3 padding-top-7 "> </div> </div> </section> <hr aria-hidden="true"> <section class="site-c-section"> <div class="site-c-section-heading"> <h2 class="site-c-section-heading__heading">Delivering a better government experience</h2> <div class="site-c-section-heading__text usa-prose"> <p>Our small, highly empowered teams use their expertise to develop human-centered solutions to the federal government’s most pressing technical challenges. Explore a few of our projects.</p> </div> <div class="site-c-section-heading__links"> <a class="usa-button usa-button--outline" href="/projects">See all projects</a> </div> </div> <div class="site-c-section__body"> <div class="grid-container"> <section class="site-c-section"> <div class="site-c-section__body"> <ul class="site-c-cards margin-x-neg-2 grid-row"> <li class="tablet:grid-col-6 desktop:grid-col-4 padding-x-2 margin-bottom-4"> <a class="site-c-card site-c-card--linked" href="/projects/direct-file"> <img class="site-c-card__image" src="/images/project-direct-file-card.jpg" alt="" /> <div class="site-c-card__body"> <span class="site-c-flag">Internal Revenue Service</span> <h3 class="site-c-card__title">Filing taxes for free with IRS’ Direct File</h3> <div class="usa-prose margin-top-2"> <p>USDS partnered with the IRS to deliver the IRS Direct File Pilot, a free way for eligible people to file their taxes for free, directly with the IRS.</p> <p class="site-c-card__affordance" aria-hidden="true">Learn more</p> </div> </div> </a> </li> <li class="tablet:grid-col-6 desktop:grid-col-4 padding-x-2 margin-bottom-4"> <a class="site-c-card site-c-card--linked" href="/projects/ssa"> <img class="site-c-card__image" src="/images/project-ssa-card.jpg" alt="" /> <div class="site-c-card__body"> <span class="site-c-flag">Social Security Administration</span> <h3 class="site-c-card__title">Continuously improving SSA.gov</h3> <div class="usa-prose margin-top-2"> <p>The Social Security Administration is building on the momentum from their partnership with the U.S. Digital Service by implementing iterative research, best practices, and a data-informed approach to ensure the website is usable and useful.</p> <p class="site-c-card__affordance" aria-hidden="true">Learn more</p> </div> </div> </a> </li> <li class="tablet:grid-col-6 desktop:grid-col-4 padding-x-2 margin-bottom-4"> <a class="site-c-card site-c-card--linked" href="/projects/cdc-simple-report"> <img class="site-c-card__image" src="/images/project-cdc-simple-report-card.jpg" alt="" /> <div class="site-c-card__body"> <span class="site-c-flag">Centers for Disease Control and Prevention</span> <h3 class="site-c-card__title">Preparing for the next pandemic while building tech for COVID-19</h3> <div class="usa-prose margin-top-2"> <p>We worked with the Centers for Disease Control and Prevention to quickly create and scale technology programs that digitize and share infectious disease test results in real-time.</p> <p class="site-c-card__affordance" aria-hidden="true">Learn more</p> </div> </div> </a> </li> <li class="tablet:grid-col-6 desktop:grid-col-4 padding-x-2 margin-bottom-4"> <a class="site-c-card site-c-card--linked" href="/projects/acf"> <img class="site-c-card__image" src="/images/project-acf-card.jpg" alt="" /> <div class="site-c-card__body"> <span class="site-c-flag">Health and Human Services</span> <h3 class="site-c-card__title">Modernizing the child care application process</h3> <div class="usa-prose margin-top-2"> <p>USDS partnered with ACF’s policy and subject matter experts to create a Model Child Care Assistance Application and eligibility verification practices that met federal guidelines and demonstrated the “art of what’s possible.</p> <p class="site-c-card__affordance" aria-hidden="true">Learn more</p> </div> </div> </a> </li> <li class="tablet:grid-col-6 desktop:grid-col-4 padding-x-2 margin-bottom-4"> <a class="site-c-card site-c-card--linked" href="/projects/childcare-tax-credit"> <img class="site-c-card__image" src="/images/project-childcare-tax-credit-card.jpg" alt="" /> <div class="site-c-card__body"> <span class="site-c-flag">Cross-agency</span> <h3 class="site-c-card__title">Optimizing benefits for families</h3> <div class="usa-prose margin-top-2"> <p>Working alongside The Department of Treasury and the White House, we built ChildTaxCredit.gov to educate families about the expanded Earned Income Credit and Child Tax Credit. The USDS team relied on in-depth research to create a site that is accessible, easy-to-read, and provides resources to find free tax services.</p> <p class="site-c-card__affordance" aria-hidden="true">Learn more</p> </div> </div> </a> </li> <li class="tablet:grid-col-6 desktop:grid-col-4 padding-x-2 margin-bottom-4"> <a class="site-c-card site-c-card--linked" href="/projects/smeqa"> <img class="site-c-card__image" src="/images/project-smeqa-card.jpg" alt="" /> <div class="site-c-card__body"> <span class="site-c-flag">Cross-agency</span> <h3 class="site-c-card__title">Changing how the government hires technical talent</h3> <div class="usa-prose margin-top-2"> <p>We helped develop a process that allows HR to leverage subject matter experts to evaluate candidates for specialized roles. The result restores fair and open access for all applicants, shortens the hiring timeline, and ensures applicants are truly qualified.</p> <p class="site-c-card__affordance" aria-hidden="true">Learn more</p> </div> </div> </a> </li> <li class="tablet:grid-col-6 desktop:grid-col-4 padding-x-2 margin-bottom-4"> <a class="site-c-card site-c-card--linked" href="/projects/va-dot-gov"> <img class="site-c-card__image" src="/images/project-va-va-dot-gov-card2.jpg" alt="" /> <div class="site-c-card__body"> <span class="site-c-flag">Veterans Affairs</span> <h3 class="site-c-card__title">Simplifying Veteran‑facing services through VA.gov</h3> <div class="usa-prose margin-top-2"> <p>Each month, over 10 million people attempt to access the digital tools and content at the Department of Veterans Affairs (VA) and have historically struggled to find what they’re looking for. Digital modernization efforts needed to focus on improving the user experience.</p> <p class="site-c-card__affordance" aria-hidden="true">Learn more</p> </div> </div> </a> </li> </ul> </div> </section> </div> </div> </section> <hr aria-hidden="true"> <section class="site-c-section"> <div class="site-c-section-heading"> <h2 class="site-c-section-heading__heading">USDS in the news</h2> <div class="site-c-section-heading__links card:display-none tablet:display-block"> <a class="usa-button usa-button--outline" href="/news-and-blog" class="usa-button usa-button--outline">See more news</a> </div> </div> <div class="site-c-section__body"> <ul class="grid-row tablet:margin-x-neg-2 site-c-articles margin-top-neg-3"> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-the-verge.svg" alt="The Verge logo" /> <a href="https://www.theverge.com/23997640/usds-mina-hsiang-white-house-obama-big-tech-government-decoder-interview" class="site-c-article__title">USDS head Mina Hsiang wants Big Tech’s best minds to help fix the government</a> </li> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-scripps-news.svg" alt="Scripps News logo" /> <a href="https://scrippsnews.com/stories/supplying-baby-s-needs-newborn-kits-alleviating-stress-for-parents/" class="site-c-article__title">Supplying baby's needs: Newborn kits alleviating stress for parents</a> </li> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-wired.svg" alt="WIRED logo" /> <a href="https://www.wired.com/story/plaintext-trump-squeezed-americas-geek-squad-biden-built-it-back-stronger/" class="site-c-article__title">Trump squeezed America's geek squad. Biden built it back stronger</a> </li> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-fast-company.svg" alt="Fast Company logo" /> <a href="https://www.fastcompany.com/90959616/mina-hsiang-helped-save-healthcare-gov-a-decade-ago-today-shes-rewriting-the-government-tech-playbook" class="site-c-article__title">Mina Hsiang helped save Healthcare.gov a decade ago. Today she’s rewriting the government tech playbook</a> </li> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-nextgov.svg" alt="NextGov logo" /> <a href="https://www.nextgov.com/people/2023/10/white-houses-tech-team-10-years-after-healthcare-dot-gov/390907/" class="site-c-article__title">The White House’s tech team, 10 years after HealthCare.gov</a> </li> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-washingtonian.svg" alt="Washingtonian logo" /> <a href="https://www.washingtonian.com/2023/09/07/dcs-2023-tech-titans/" class="site-c-article__title">DC’s 2023 Tech Titans</a> </li> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-cbs-news.svg" alt="CBS News logo" /> <a href="https://www.cbsnews.com/news/coronavirus-us-digital-service-technology-government/" class="site-c-article__title">This little-known program has played a central role in the U.S. government's coronavirus response</a> </li> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-recode.svg" alt="Recode logo" /> <a href="https://www.vox.com/2018/7/12/17561856/transcript-matt-cutts-us-digital-service-washington-government-service-recode-decode" class="site-c-article__title">How tech workers in the government could make everyone’s life easier: ‘Get rid of the paper’</a> </li> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-slate.svg" alt="Slate logo" /> <a href="https://slate.com/technology/2018/05/u-s-digital-service-debuts-an-unofficial-star-wars-crab-logo-on-twitter.html" class="site-c-article__title">How a Star Wars crab became a Federal agency’s Twitter avatar</a> </li> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-washington-post.svg" alt="Washington Post logo" /> <a href="https://www.washingtonpost.com/news/monkey-cage/wp/2018/02/22/a-simple-technological-fix-helped-veterans-get-what-they-deserve-heres-how/?utm_term=.fd147384b324" class="site-c-article__title">This simple technological fix helped veterans get health benefits</a> </li> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-ars-technica.svg" alt="Ars Technica logo" /> <a href="https://arstechnica.com/tech-policy/2018/06/the-united-states-digital-service-really-really-just-wants-to-help-america/" class="site-c-article__title">Uncle Sam wants you to join the United States Digital Service</a> </li> <li class="grid-col-12 tablet:grid-col-4 tablet:padding-x-2 site-c-article"> <img class="display-block width-100 margin-bottom-2" src="/images/press-logo-ap.svg" alt="AP logo" /> <a href="https://apnews.com/a643ee360ed4882a5f82c4c7caf6506b" class="site-c-article__title">Tech-starved government seeks industry’s best, brightest</a> </li> </ul> <p class="tablet:display-none"> <a class="usa-button usa-button--outline" href="/news-and-blog" class="usa-button usa-button--outline">See more news</a> </p> </div> </section> <hr aria-hidden="true"> <section class="site-c-section"> <div class="site-c-section-heading"> <h2 class="site-c-section-heading__heading">We are a community</h2> <div class="site-c-section-heading__text usa-prose"> <p>When you join USDS you become part of a vibrant, supportive group of humans. Check out our social media channels to see more USDS moments.</p> </div> <div class="site-c-section-heading__links"> <ul class="site-c-social-buttons "> <li class="site-c-social-buttons__item"> <a href="https://www.instagram.com/usdigitalservice" class="site-c-social-buttons__link site-c-social-buttons__link--instagram" title="Instagram" target="_blank"> <svg aria-hidden="true" class="site-c-social-buttons__icon"> <use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/assets/img/fontawesome-sprite.svg#instagram"></use> </svg> <span class="usa-sr-only">Instagram</span> </a> </li> <li class="site-c-social-buttons__item"> <a href="https://twitter.com/USDS" class="site-c-social-buttons__link site-c-social-buttons__link--x-twitter" title="X-Twitter" target="_blank"> <svg aria-hidden="true" class="site-c-social-buttons__icon"> <use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/assets/img/fontawesome-sprite.svg#x-twitter"></use> </svg> <span class="usa-sr-only">X-Twitter</span> </a> </li> <li class="site-c-social-buttons__item"> <a href="https://medium.com/@USDigitalService" class="site-c-social-buttons__link site-c-social-buttons__link--medium" title="Medium" target="_blank"> <svg aria-hidden="true" class="site-c-social-buttons__icon"> <use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/assets/img/fontawesome-sprite.svg#medium-m"></use> </svg> <span class="usa-sr-only">Medium</span> </a> </li> <li class="site-c-social-buttons__item"> <a href="https://www.linkedin.com/company/united-states-digital-service" class="site-c-social-buttons__link site-c-social-buttons__link--linkedin" title="Linked in" target="_blank"> <svg aria-hidden="true" class="site-c-social-buttons__icon"> <use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/assets/img/fontawesome-sprite.svg#linkedin-in"></use> </svg> <span class="usa-sr-only">Linked in</span> </a> </li> </ul> </div> </div> </section> </div> </div><section 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