CINXE.COM
Quality Tourism Business Program
<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta name="response-type" content="normal"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name="keywords" content=""> <meta name="description" content=""> <meta name="author" content="Asset Media"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta http-equiv="cache-control" content="no-cache" /> <meta http-equiv="expires" content="0" /> <meta http-equiv="pragma" content="no-cache" /> <meta name="apple-touch-fullscreen" content="yes"> <meta name="apple-mobile-web-app-capable" content="yes"> <meta name="apple-mobile-web-app-status-bar-style" content="black"> <meta property="og:image" content="/public/123/website/logo-head.png"> <title>Quality Tourism Business Program</title> <link href="/includes/bootstrap-3.1.1/css/bootstrap.min.css" rel="stylesheet"> <link href="/includes/css/base.css" rel="stylesheet"> <link href="/includes/css/bootstrap-custom.css" rel="stylesheet"> <script src="https://cdn.jsdelivr.net/npm/vue@2.6.14"></script> <link href="/includes/css/libs/custom-black/jquery-ui-1.10.4.custom.min.css" rel="stylesheet"> <script src="https://kit.fontawesome.com/f4121f738f.js" crossorigin="anonymous"></script> <link href="/includes/css/plugins/showLoading/showLoading.css" rel="stylesheet"> <link href="/includes/javascript/plugins/msgGrowl/css/msgGrowl.css" rel="stylesheet"> <link href="/includes/javascript/plugins/select2/select2.css" rel="stylesheet"> <link href="/includes/javascript/plugins/uiToTop/css/ui.totop.css" rel="stylesheet"> <link href="/includes/css/plugins/slick/slick.css" rel="stylesheet"> <link href="/includes/css/plugins/slick/slick-theme.css" rel="stylesheet"> <link href="https://cdn.datatables.net/1.11.3/css/dataTables.bootstrap5.min.css" rel="stylesheet"> <link href="/includes/css/application.css" rel="stylesheet"> <link href="/public/123/website/style.css?v=" rel="stylesheet"> <link rel="shortcut icon" href="/public/123/website/favicon.ico" type="image/x-icon" /> <link rel="icon" href="/public/123/website/favicon.ico" type="image/x-icon"> <script> var orgid = 123 var orgsetting = { jslocale : "en-AU", jscurrency : "AUD", lblTaxLabel : "GST", taxPercent : "10" } var user = { id : 0, profilenumber : 0 } </script> <script src="/includes/javascript/jquery.js"></script> <script src="/includes/javascript/plugins/validate/jquery.validate.js"></script> <script src='https://www.google.com/recaptcha/api.js?key=AIzaSyA5Fm7C2WS6Q1qyvUMlBPIdJYw0NTCd6w8'></script> <script src="https://maps.googleapis.com/maps/api/js?key=AIzaSyD4nmfsE5HasvaRpKJ6NRCXBscRXBWD4WI"></script> <script src="https://js.stripe.com/v3/"></script> <!-- HTML5 shim and Respond.js IE8 support of HTML5 elements and media queries --> <!--[if lt IE 9]> <script src="/includes/javascript/libs/html5shiv/html5shiv.js"></script> <script src="/includes/javascript/libs/respond/respond.js"></script> <![endif]--> <!-- Xandr Universal Pixel - Initialization (include only once per page) --> <script> !function(e,i){if(!e.pixie){var n=e.pixie=function(e,i,a){n.actionQueue.push({action:e,actionValue:i,params:a})};n.actionQueue=[];var a=i.createElement("script");a.async=!0,a.src="//acdn.adnxs.com/dmp/up/pixie.js";var t=i.getElementsByTagName("head")[0];t.insertBefore(a,t.firstChild)}}(window,document); pixie('init', '722b240d-3f7a-4355-b33c-1279c39493b9'); </script> <!-- Xandr Universal Pixel - PageView Event --> <script> pixie('event', 'PageView'); </script> <noscript><img src="https://ib.adnxs.com/pixie?pi=722b240d-3f7a-4355-b33c-1279c39493b9&e=PageView&script=0" width="1" height="1" style="display:none"/></noscript> <!-- Meta Pixel Code --> <script> !function(f,b,e,v,n,t,s) {if(f.fbq)return;n=f.fbq=function(){n.callMethod? n.callMethod.apply(n,arguments):n.queue.push(arguments)}; if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0'; n.queue=[];t=b.createElement(e);t.async=!0; t.src=v;s=b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t,s)}(window, document,'script', 'https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '2284491841942449'); fbq('track', 'PageView'); </script> <noscript><img height="1" width="1" style="display:none" src=https://www.facebook.com/tr?id=2284491841942449&ev=PageView&noscript=1 /></noscript> <!-- End Meta Pixel Code --> </head> <body id="pg-27484" class=""> <!--[if lt IE 9]> <div style=' clear: both; padding:10px 30px 1px 30px; margin:-20px 0 20px 0; position: relative; background-color:#fdf2ab; color: black'> <div style="margin:auto;"> <p style="color: black;"> We have detected that you are using a browser that is <a href="http://windows.microsoft.com/en-AU/windows/end-support-help" target="_blank" style="color:red;">no longer supported</a>, and recommend you <a href="http://windows.microsoft.com/en-AU/internet-explorer/download-ie" target="_blank" style="color:red;">upgrade your browser</a> or <a href="https://browser-update.org/update.html" target="_blank" style="color:red;">get a better browser</a>. <br> This site has been developed inline with current standards and best practice, therefore we cannot guarantee you will not experience issues with some functions. </p> </div> </div> <![endif]--> <div id="banner"> <div class="container"> <div class="row"> <div class="header col-md-5"> <a href="/"> <img src="/public/123/website/logo-head.png" class="img-responsive" alt="Logo"> </a> </div> <div class="col-md-7"> <div id="header-social"> <a href="https://www.facebook.com/VTICnews" target="_blank" tabindex="0" aria-label="socialmedia_facebook"><i class="fa-fw fab fa-facebook"></i></a> <a href="https://twitter.com/vticnews" target="_blank" tabindex="0" aria-label="socialmedia_twitter"><i class="fa-fw fa-brands fa-x-twitter"></i></a> <a href="https://www.linkedin.com/company/victoria-tourism-industry-council/" target="_blank" tabindex="0" aria-label="socialmedia_linkedin"><i class="fa-fw fab fa-linkedin"></i></a> <a href="https://www.youtube.com/vticnews" target="_blank" tabindex="0" aria-label="socialmedia_youtube"><i class="fa-fw fab fa-youtube"></i></a> <a href="https://www.instagram.com/vticnews/" target="_blank" tabindex="0" aria-label="socialmedia_instagram"><i class="fa-fw fab fa-instagram"></i></a> <div class="pull-right"> <button type="button" class="btn btn-primary btn-sm btn-member-login" data-toggle="modal" data-target="#modal" href="/member/login">member login</button> </div> </div> <div id="header-search"> <form class="form-horizontal" name="search" action="/search" method="post"> <div class="input-group"> <input type="text" name="searchword" id="site-search" class="form-control" value="" aria-label="Site search word"> <span class="input-group-btn"> <button class="btn btn-default" type="submit" aria-label="Site search submit button"><i class="fa fa-search"></i></button> </span> </div><!-- /input-group --> </form> </div> <div id="header-byline"> </div> </div> </div> </div> </div> <script> $(document).ready(function(){ $("#nav11800").addClass('active');$("#nav26987").addClass('active');$("#nav27484").addClass('active'); }); </script> <div class="navbar navbar-inverse" data-spy="affix" data-offset-top="125"> <div class="container"> <div class="navbar-header"> <button type="button" class="navbar-toggle" data-toggle="collapse" data-target=".navbar-collapse"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> </div> <div class="navbar-collapse collapse"> <ul class="nav navbar-nav"> <li id="nav11708"><a href="/" tabindex="0" role="link">Home</a></li> <li class="dropdown" id="nav11794"> <a href="/about/" data-toggle="dropdown" tabindex="0" role="link">About <b class="caret"></b></a> <ul class="dropdown-menu"> <li id="nav12011"><a href="/about-us/" tabindex="0" role="link">About Us</a></li> <li id="nav27200"><a href="/contact/" tabindex="0" role="link">Contact Us</a></li> <li class="dropdown-submenu" id="nav11803"> <a href="/partners-menu/" data-toggle="dropdown" tabindex="0" role="link">Partners </b></a> <ul class="dropdown-menu"> <li id="nav19022"><a href="/partners/" tabindex="0" role="link">Our Partners</a></li> <li id="nav19011"><a href="/partners/offers/" tabindex="0" role="link">Partner Offers</a></li> <li id="nav27199"><a href="/partners-menu/partnership-opportunities/" tabindex="0" role="link">Partnership Opportunities</a></li> </ul> </li> </ul> </li> <li class="dropdown" id="nav11795"> <a href="/membership/" data-toggle="dropdown" tabindex="0" role="link">Membership <b class="caret"></b></a> <ul class="dropdown-menu"> <li id="nav12382"><a href="/benefits/" tabindex="0" role="link">Benefits</a></li> <li id="nav11951"><a href="/join/" tabindex="0" role="link">Join</a></li> <li id="nav11952"><a href="/member-directory/" tabindex="0" role="link">Member Directory</a></li> <li id="nav11953"><a href="/life-members/" tabindex="0" role="link">Life Members</a></li> </ul> </li> <li class="dropdown" id="nav11796"> <a href="/advocacy/" data-toggle="dropdown" tabindex="0" role="link">Advocacy & News <b class="caret"></b></a> <ul class="dropdown-menu"> <li id="nav11954"><a href="/news/" tabindex="0" role="link">News</a></li> <li id="nav11955"><a href="/media/" tabindex="0" role="link">Media</a></li> <li id="nav12165"><a href="/advocacy-policy/" tabindex="0" role="link">Advocacy & Policy</a></li> <li id="nav11956"><a href="/sector-roundtables-and-taskforces/" tabindex="0" role="link">Sector Roundtables & Taskforces</a></li> <li id="nav11957"><a href="/publications/" tabindex="0" role="link">Publications and Submissions</a></li> </ul> </li> <li class="dropdown" id="nav11798"> <a href="/events/" data-toggle="dropdown" tabindex="0" role="link">Events <b class="caret"></b></a> <ul class="dropdown-menu"> <li id="nav12168"><a href="/upcoming-events/" tabindex="0" role="link">Upcoming Events</a></li> <li id="nav11960"><a href="/gala-ceremony/" tabindex="0" role="link">Victorian Tourism Awards Gala Ceremony</a></li> <li id="nav22641"><a href="/vision-summit/" tabindex="0" role="link">VTIC Vision Summit</a></li> <li id="nav27146"><a href="/events/choose-tourism-careers-expo/" tabindex="0" role="link">Choose Tourism Careers Expo '24</a></li> <li id="nav11961"><a href="/visitorservicingsummit/" tabindex="0" role="link">Victorian Visitor Servicing Summit</a></li> </ul> </li> <li class="dropdown" id="nav11799"> <a href="/resources/" data-toggle="dropdown" tabindex="0" role="link">Resources <b class="caret"></b></a> <ul class="dropdown-menu"> <li class="dropdown-submenu" id="nav11966"> <a href="/industry-development/jobs-board/" data-toggle="dropdown" tabindex="0" role="link">Jobs Board </b></a> <ul class="dropdown-menu"> <li id="nav12232"><a href="/jobs/" tabindex="0" role="link">View Jobs</a></li> <li id="nav12233"><a href="/industry-development/jobs-board/post-a-job/" tabindex="0" role="link">Post a Job</a></li> </ul> </li> <li id="nav11965"><a href="/business-events-victoria/" tabindex="0" role="link">Business Events Victoria</a></li> <li id="nav19680"><a href="/suppliers/" tabindex="0" role="link">Suppliers Guide</a></li> <li id="nav28109"><a href="/talenthub/" tabindex="0" role="link">Talent Hub</a></li> <li id="nav11964"><a href="/visitor-servicing/" tabindex="0" role="link">Visitor Servicing</a></li> <li id="nav24237"><a href="/resources/tac/" tabindex="0" role="link">TAC Pause Stop</a></li> </ul> </li> <li class="dropdown" id="nav11800"> <a href="/learning-and-development/" data-toggle="dropdown" tabindex="0" role="link">Programs & Awards <b class="caret"></b></a> <ul class="dropdown-menu"> <li class="dropdown-submenu" id="nav26987"> <a href="/learning-and-development/quality-tourism-business-program/" data-toggle="dropdown" tabindex="0" role="link">Quality Tourism Business (QTB) </b></a> <ul class="dropdown-menu"> <li id="nav27483"><a href="/qualitytourismbusiness/" tabindex="0" role="link">About QTB</a></li> <li id="nav27572"><a href="/learning-and-development/quality-tourism-business-program/sustainable-tourism/" tabindex="0" role="link">Sustainable Tourism</a></li> <li id="nav27571"><a href="/quality-tourism-business-program/accessible-tourism/" tabindex="0" role="link">Accessible Tourism </a></li> <li id="nav27573"><a href="/learning-and-development/quality-tourism-business-program/tourism-emissions-reduction-program/" tabindex="0" role="link">Tourism Emissions Reduction </a></li> <li id="nav27484"><a href="/learning-and-development/quality-tourism-business-program/quality-tourism-business-program/" tabindex="0" role="link">QTB Program</a></li> </ul> </li> <li id="nav11969"><a href="/victoriantourismawards/" tabindex="0" role="link">Victorian Tourism Awards</a></li> <li id="nav26275"><a href="/toptourismtown/" tabindex="0" role="link">TAC Victorian Top Tourism Town Awards</a></li> <li id="nav11970"><a href="/MTLP/" tabindex="0" role="link">Melbourne Tourism Leadership Program</a></li> <li id="nav11971"><a href="/lynette-bergin-tourism-excellence-award/" tabindex="0" role="link">Lynette Bergin Tourism Excellence Award</a></li> <li id="nav11972"><a href="/student-entrepreneurial-award/" tabindex="0" role="link">Student Entrepreneurial Award</a></li> </ul> </li> <li class="dropdown" id="nav12379"> <a href="/members/" data-toggle="dropdown" tabindex="0" role="link">Members <b class="caret"></b></a> <ul class="dropdown-menu"> <li id="nav12383"><a href="/my-profile/" tabindex="0" role="link">My Profile</a></li> <li id="nav12406"><a href="/tools-templates/" tabindex="0" role="link">Tools & Templates</a></li> <li id="nav12407"><a href="/members/member-offers/" tabindex="0" role="link">Member Offers</a></li> <li id="nav12408"><a href="/members/vis-portal/" tabindex="0" role="link">VIS Portal</a></li> </ul> </li> </ul> </div><!--/.navbar-collapse --> </div> </div> <div class="jumbotron generic-banner"> <div class="container"> <h1>Quality Tourism Business Program</h1> </div> </div> <div id="contentwrapper"> <div class="container" style="margin-top: 40px;"> <div id="contentarea"> <div class="row"> <div class="col-md-12 full-content"> <p><strong>The VTIC Quality Tourism Business Program is designed to elevate your tourism business through comprehensive, cutting-edge training modules. From the fundamentals of quality tourism to strategies of accessibility and cultural inclusion, our program covers every aspect needed to thrive in today's competitive tourism landscape.</strong></p> <p>We believe in the power of quality tourism to enhance your business and contribute to the sustainability and growth of the entire industry. Your journey towards excellence starts here. Let's embark on this path together, transforming challenges into opportunities and visions into realities.</p> <h4><br /> <span style="color:#7030a0;">Program Highlights</span></h4> <p>The comprehensive program commences with a series of workshops that promise to transform all participating businesses' operational quality and customer service excellence. These workshops are carefully structured to address the various facets of the tourism, events and hospitality industries, ensuring a robust learning experience directly aligned with accreditation and the <a href="https://www.vtic.com.au/qualitytourismbusiness/">Quality Tourism Framework</a>.</p> <p>Our goal is to guide your business toward achieving nationally recognised accreditation by the conclusion of this program. Through targeted training and support, we aim to position your business for success in meeting the standards of a quality, sustainable and resilient business.</p> <p>Program highlights include:</p> <ul> <li> <p><strong>Introduction to Quality Tourism 101</strong>: A foundational workshop that sets the tone for what quality means in the context of Victoria's vibrant tourism sector.</p> </li> <li> <p><strong>Becoming a <a href="https://www.vtic.com.au/qualitytourismbusiness/">Quality Tourism Business</a></strong>: This workshop offers tools and insights into crafting a sustainable and profitable business model alongside strategies for growth and collaboration.</p> </li> <li> <p><strong>Marketing, People Management, and Customer Service Excellence</strong>: Participants will learn how to build a strong brand, engage effectively with digital platforms, and create an unparalleled customer service experience.</p> </li> <li> <p><strong>Risk Management and Sustainable Practices</strong>: These sessions will delve into identifying risks, creating sustainable business practices, and employing lean management for operational efficiency.</p> </li> </ul> <h4><br /> <span style="color:#7030a0;">Register </span></h4> <ul> <li>If you are an Accredited VTIC member, this program is part of your membership. </li> <li>If you are not yet an accredited VTIC member, apply for a <a href="https://www.vtic.com.au/join/">QTB membership today</a>, for further information please email <a href="mailto:vticmembership@vtic.com.au?subject=I'd%20like%20to%20join%20VTIC%20as%20a%20QTB%20Member">vticmembership@vtic.com.au</a> </li> </ul> <h4><br /> <span style="color:#7030a0;">Workshops</span></h4> <h5><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><b><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">WORKSHOP 1: </span></span><span style="font-size:12.0pt"><span style="line-height:150%">Introduction to Quality Tourism 101</span></span></b></span></span></span></span></h5> <ul> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 1: Quality Tourism Fundamentals</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 2: Navigating The Tourism Landscape in Victoria</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 2: Importance of Quality in Tourism</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 3: Key Components of a Thriving Tourism Business</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 4: Strategies for Goal Setting, Measurement, and Continuous Improvement </span></span></span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Access recording and resources <a href="https://www.vtic.com.au/qtbp/coursematerials/" target="_blank">here</a> (free for Quality Tourism Businesses).</span></span></span></span></span></p> <p> </p> <p><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><b><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">WORKSHOP 2: </span></span><span style="font-size:12.0pt"><span style="line-height:150%">Becoming a Quality Tourism Business</span></span></b></span></span></span></span><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%"> </span></span></span></span></span></span></p> <ul> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 1: Tourism Business Mastery 101 </span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 2: Crafting a Robust Business Model for Your Tourism Business</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 3: Financial Planning and Insurance for Success</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 4: Business Growth Strategies</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 5: Packaging for Purpose, Smart Collaborations and Experience Development</span></span></span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Access recording and resources <a href="https://www.vtic.com.au/qtbp/coursematerials/" target="_blank">here</a> (free for Quality Tourism Businesses).</span></span></span></span></span></p> <div style="margin-top: 30px;"> </div> <p><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><b><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">WORKSHOP 3: </span></span><span style="font-size:12.0pt"><span style="line-height:150%">Quality Tourism Marketing</span></span></b></span></span></span></span></p> <ul> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 1: Brand Identity and Value Proposition Development</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 2: Crafting Effective Marketing Strategies for Target Audiences</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 3: Leveraging Digital Platforms, AI and Your Online Presence</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 4: The Art of Storytelling and Engaging Content Marketing</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 5: Measuring Marketing Effectiveness and ROI</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 6: Social Media Trends, Tools & Time-Efficient Tactics</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 7: Navigating, optimising and distribution through ATDW</span></span></span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Access recording and resources <a href="https://www.vtic.com.au/qtbp/coursematerials/" target="_blank">here</a> (free for Quality Tourism Businesses).</span></span></span></span></span></p> <p> </p> <p><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%"><b>WORKSHOP 4: </b></span></span><b><span style="font-size:12.0pt"><span style="line-height:150%">Quality Tourism People Management</span></span></b></span></span></span></span><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%"> </span></span></span></span></span></span></p> <ul> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 1: Recruitment and Training Best Practices</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 2: Fostering a Positive Workplace Culture of Diversity and Inclusion </span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 3: Employee Engagement, Motivation, and Performance Management </span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 4: Ensuring Diversity, Inclusion, and Employee Well-Being</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 5: The Importance of Self-Care in the Tourism Industry </span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 6: Paying your Superannuation on time</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 7: Tour Guide Training</span></span></span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Access recording and resources <a href="https://www.vtic.com.au/qtbp/coursematerials/" target="_blank">here</a> (free for Quality Tourism Businesses).</span></span></span></span></span></p> <p> </p> <p><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><b><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">WORKSHOP 5: </span></span><span style="font-size:12.0pt"><span style="line-height:150%">Quality Tourism Customer Service</span></span></b> </span></span></span></span></p> <ul> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 1: Understanding Customer Expectations</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 2: Personalising the Customer Journey</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 3: Effective Feedback Collection and Analysis</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 4: Continuous Improvement and Adaptation</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 5: Mastering Customer Reviews: The Path to Excellence</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 6: Guest Feedback & Reputation with Review Pro</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 7: Intentional Customer Service </span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 8: Using Social Media and Customer Service to Improve the Customer Journey</span></span></span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Access recording and resources <a href="https://www.vtic.com.au/qtbp/coursematerials/" target="_blank">here</a> (free for Quality Tourism Businesses).</span></span></span></span></span></p> <p> </p> <p><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><b><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">WORKSHOP 6: </span></span><span style="font-size:12.0pt"><span style="line-height:150%">Quality Tourism Business Operating Systems</span></span></b></span></span></span></span></p> <ul> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 1: Visitor-Centric Operations for Enhanced Experiences</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 2: Risk Identification and Mitigation Mastery</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 3: Sustainable Practices for Reduced Environmental Impact</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 4: Lean Management for Operational Efficiency</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 5: Quality Assurance and Visitor Feedback Integration </span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 6: Understanding Airbnb & Short Stay Accommodation Regulation </span></span></span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Access recording and resources <a href="https://www.vtic.com.au/qtbp/coursematerials/" target="_blank">here</a> (free for Quality Tourism Businesses).</span></span></span></span></span></p> <p> </p> <p><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><b><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">WORKSHOP 7: </span></span><span style="font-size:12.0pt"><span style="line-height:150%">Quality Tourism Risk Management</span></span></b></span></span></span></span><br /> <span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><b><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Available for Quality Tourism Business Online Self-Paced Course ONLY </span></span></b></span></span></span></span></p> <ul> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 1: Prevention - Recognising and Mitigating Risks</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 2: Preparedness - Building Robust Crisis Plans</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 3: Response - Effective Crisis Management</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 4: Recovery - Bouncing Back and Rebuilding</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 5: Integrated Crisis Management - Putting it All Together </span></span></span></span></span></li> <li><span lang="EN" style="font-size:12.0pt"><span style="line-height:115%"><span arial="" style="font-family:">Module 6: Recovering Your International Market to Victoria</span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Access recording and resources <a href="https://www.vtic.com.au/qtbp/coursematerials/" target="_blank">here</a> (free for Quality Tourism Businesses).</span></span></span></span></span></p> <p> </p> <p><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><b><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">WORKSHOP 8: </span></span><span style="font-size:12.0pt"><span style="line-height:150%">Quality Tourism Sustainability and Social Responsibility</span></span><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%"> </span></span></b></span></span></span></span></p> <ul> <li> <p>Module 1: Fundamentals of Sustainable Tourism</p> </li> <li> <p>Module 2: Environmental Stewardship</p> </li> <li> <p>Module 3: Cultural and Heritage Preservation</p> </li> <li> <p>Module 4: Destination Community Engagement and Benefits</p> </li> <li> <p>Module 5: Responsible Tourism Marketing and Education</p> </li> <li> <p>Module 6: Certification, Continuous Improvement and Innovation</p> </li> <li> <p>Module 7: Latest Market Insights from the Travelers’ Intention Survey </p> </li> </ul> <p><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Access recording and resources <a href="https://www.vtic.com.au/qtbp/coursematerials/" target="_blank">here</a> (free for Quality Tourism Businesses).</span></span></span></span></span></p> <p> </p> <p><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><b><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">WORKSHOP 9: </span></span><span style="font-size:12.0pt"><span style="line-height:150%">Quality Tourism Cultural Awareness</span></span></b></span></span></span></span></p> <ul> <li><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Module 1: Cultural Inclusion for Non-Aboriginal Businesses </span></span></span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Access recording and resources <a href="https://www.vtic.com.au/qtbp/coursematerials/" target="_blank">here</a> (free for Quality Tourism Businesses).</span></span></span></span></span></p> <p> </p> <p><span style="font-size:16pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><b><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">WORKSHOP 10: </span></span><span style="font-size:12.0pt"><span style="line-height:150%">Quality Accessible Tourism Business</span></span></b></span></span></span></span></p> <ul> <li><span lang="EN" style="font-size:12.0pt"><span style="line-height:115%"><span arial="" style="font-family:">Module 1: Becoming a Quality Accessible Tourism Business </span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-size:12.0pt"><span style="line-height:150%">Access recording and resources <a href="https://www.vtic.com.au/qtbp/coursematerials/" target="_blank">here</a> (free for Quality Tourism Businesses).</span></span></span></span></span></p> <h4><span style="color:#7030a0;">Still Interested? </span></h4> <ul> <li>If you are an Accredited VTIC member, this program is part of your membership. </li> <li>If you are not yet an accredited VTIC member, apply for a <a href="https://www.vtic.com.au/join/">QTB membership today</a>, for further information please email <a href="mailto:vticmembership@vtic.com.au?subject=I'd%20like%20to%20join%20VTIC%20as%20a%20QTB%20Member">vticmembership@vtic.com.au</a> </li> </ul> <ul> </ul> </div> </div> </div> </div> <!-- /container --> </div> <!-- /contentwrapper --> <div id="footer-top"> <section class="section-vtic-partners"> <div class="container"> <h2>VTIC Partners</h2> <div class="vtic-partners"> <div class="img-logo"><a href="https://all.accor.com/gb/city/hotels-melbourne-v5372.shtml" target="_blank"><img alt="Accor" src="/public/123/images/partners/Accor.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.alpineresorts.vic.gov.au/" target="_blank"><img alt="Alpine Resorts Victoria" src="/public/123/images/partners/AlpineResortsVictoria.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.amda.com.au/" target="_blank"><img alt="AMDA" src="/public/123/images/partners/AMDA.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.vingcard.com/en" target="_blank"><img alt="vingcard ASSA ABLOY" src="http://www.vtic.com.au/public/123/images/partners/vingcard-assa-abloy.png" style="width: 100%;"/></a></div> <div class="img-logo"><a href="https://www.avalonairport.com.au/" target="_blank"><img alt="Avalon Airport" src="/public/123/images/partners/AvalonAirport.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.big4.com.au/" target="_blank"><img alt="BIG4" src="/public/123/images/partners/BIG4.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.bradyhotels.com.au/" target="_blank"><img alt="brady hotels and apartments" src="/public/123/images/partners/brady.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.mtbuller.com.au/Winter/" target="_blank"><img alt="Mt Buller" src="/public/123/images/partners/BullerSkiLift.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.carnival.com.au/" target="_blank"><img alt="Carnival Australia" src="http://www.vtic.com.au/public/123/images/partners/Carnival.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="http://www.melbourne.vic.gov.au/pages/home.aspx" target="_blank"><img alt="City of Melbourne" src="/public/123/images/partners/logo-city-of-melbourne.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.crownmelbourne.com.au/" target="_blank"><img alt="Crown" src="/public/123/images/partners/Crown.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.delawarenorth.com.au/" target="_blank"><img alt="Delaware North" src="/public/123/images/partners/Delaware.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://djpr.vic.gov.au/" target="_blank"><img alt="Department of Jobs, Skills, Industry and Regions" src="http://www.vtic.com.au/public/123/images/partners/logo-djsir.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://belgravialeisure.com.au/" target="_blank"><img alt="Destinations by belgravialeisure" src="http://www.vtic.com.au/public/123/images/partners/logo-belgravialeisure.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://fronteralaw.com.au/" target="_blank"><img alt="Frontera Law" src="/public/123/images/partners/FronteraLaw.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.intrepidtravel.com/au" target="_blank"><img alt="Intrepid" src="http://www.vtic.com.au/public/123/images/partners/Intrepid.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.melbourneairport.com.au/Corporate/Home" target="_blank"><img alt="Melbourne Airport" src="/public/123/images/partners/MelbourneAirport.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://mopt.com.au/" target="_blank"><img alt="Melbourne & Olympic Parks" src="/public/123/images/partners/logo-melbourne-olympic-parks.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://mcec.com.au/" target="_blank"><img alt="Melbourne Convention and Exhibition Centre" src="/public/123/images/partners/MCEC.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.metrotrains.com.au/" target="_blank"><img alt="Metro Trains Melbourne" src="/public/123/images/partners/Metro.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="http://www.parks.vic.gov.au" target="_blank"><img alt="Parks Victoria" src="/public/123/images/partners/logo-parks-victoria.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://pointonpartners.com.au/" target="_blank"><img alt="Pointon Partners" src="http://www.vtic.com.au/public/123/images/partners/logo-pointon-partners.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.racv.com.au/" target="_blank"><img alt="RACV" src="/public/123/images/partners/racv.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.tourism.australia.com/en" target="_blank"><img alt="Tourism Australia" src="http://www.vtic.com.au/public/123/images/partners/tourismaustralia.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://urbis.com.au/" target="_blank"><img alt="Urbis" src="/public/123/images/partners/Urbis.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://vu.edu.au/" target="_blank"><img alt="Victoria University" src="/public/123/images/partners/logo-victoria-university-2023.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.visitvictoria.com/" target="_blank"><img alt="Visit Victoria" src="/public/123/images/partners/logo-visit-victoria.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.angliss.edu.au/industry/employers" target="_blank"><img alt="William Angliss Institute" src="/public/123/images/partners/william-angliss-institute.png" style="width: 100%;" /></a></div> <div class="img-logo"><a href="https://www.zembl.com.au/partner/vtic" target="_blank"><img alt="Zembl" src="/public/123/images/partners/zembl.png" style="width: 100%;" /></a></div> </div> </div> </section> <!-- section vtic partners ends here --> </div> <!-- footer --> <footer> <div class="container-fluid" id="footer-main"> <div class="container"> <div class="row"> <div class="col-md-10"> <div class="row"> <div class="col col-xs-12 col-sm-4 col-md-4"> <div class="col-content"> <h5>Acknowledgement of Country</h5> <p>VTIC acknowledges the Traditional Owners of Country throughout Victoria and their continuing connection to land, waters, and community. We pay our respects to their Elders past and present.</p> </div> </div> <div class="col col-xs-12 col-sm-4 col-md-4"> <div class="col-content"> <h5>Contact</h5> <p>Victoria Tourism Industry Council<br /> ABN: 85 152 248 541<br /> Suite 201A, Level 2, 360 Elizabeth Street<br /> Melbourne VIC 3000<br /> (03) 7035 5700<br /> <a href="mailto:info@vtic.com.au">info@vtic.com.au</a></p> <div id="footer-social"><a href="https://www.facebook.com/VTICnews" target="_blank"><i aria-hidden="true" class="fa-fw fab fa-facebook"></i></a> <a href="https://twitter.com/vticnews" target="_blank"><i aria-hidden="true" class="fa-fw fab fa-x-twitter"></i></a> <a href="https://www.linkedin.com/company/victoria-tourism-industry-council/" target="_blank"><i aria-hidden="true" class="fa-fw fab fa-linkedin"></i></a> <a href="https://www.youtube.com/vticnews" target="_blank"><i aria-hidden="true" class="fa-fw fab fa-youtube"></i></a> <a href="https://instagram.com/vticnews" target="_blank"><i aria-hidden="true" class="fa-fw fab fa-instagram"></i></a></div> </div> </div> <div class="col col-xs-12 col-sm-4 col-md-4"> <div class="col-content"><a href="/"><img class="footer-logo img-responsive" src="/public/123/website/logo-foot.png" /> </a></div> </div> </div> </div> <div class="col-md-2"> <a href="/"> <img class="pull-right" src="/public/123/website/logo-foot.png" alt="Footer logo"> </a> </div> </div> <div class="row"> <div id="footer-social"> <a href="https://www.facebook.com/VTICnews" target="_blank" tabindex="0" aria-label="socialmedia_facebook"><i class="fa-fw fab fa-facebook"></i></a> <a href="https://twitter.com/vticnews" target="_blank" tabindex="0" aria-label="socialmedia_twitter"><i class="fa-fw fa-brands fa-x-twitter"></i></a> <a href="https://www.linkedin.com/company/victoria-tourism-industry-council/" target="_blank" tabindex="0" aria-label="socialmedia_linkedin"><i class="fa-fw fab fa-linkedin"></i></a> <a href="https://www.youtube.com/vticnews" target="_blank" tabindex="0" aria-label="socialmedia_youtube"><i class="fa-fw fab fa-youtube"></i></a> <a href="https://www.instagram.com/vticnews/" target="_blank" tabindex="0" aria-label="socialmedia_instagram"><i class="fa-fw fab fa-instagram"></i></a> <div class="pull-right"> <button type="button" class="btn btn-primary btn-sm btn-member-login" data-toggle="modal" data-target="#modal" href="/member/login">member login</button> </div> </div> <div class="col-md-12"><hr class="hr-light"></div> </div> </div> </div> <div class="container-fluid" id="footer-legals"> <div class="container"> <div class="col-md-6"> <p class="translatelistener">© Victoria Tourism Industry Council 2024</p> <p id="footer-poweredby"> powered by <a href="https://www.membes.com.au" target="_blank">Membes AMS: association software</a> </p> </div> <div class="col-md-6"> <p class="pull-right"> <a href="/_legal/disclaimer" target="_blank">Disclaimer</a> | <a href="/_legal/privacy" target="_blank">Privacy Policy</a> </p> </div> </div> </div> </footer> <!-- /footer --> <div id="modal" class="modal fade"></div> <!-- Bootstrap core JavaScript ================================================== --> <!-- Placed at the end of the document so the pages load faster--> <script src="/includes/javascript/bootstrap.min.js"></script> <script src="/includes/javascript/libs/jquery-ui-1.10.3.custom.min.js"></script> <script src="/includes/javascript/plugins/form/jquery.form.min.js"></script> <script src="/includes/javascript/plugins/showLoading/jquery.showLoading.min.js"></script> <script src="/includes/javascript/plugins/msgGrowl/js/msgGrowl.min.js"></script> <script src="/includes/javascript/plugins/select2/select2.min.js"></script> <script src="/includes/javascript/plugins/uiToTop/js/easing.js"></script> <script src="/includes/javascript/plugins/uiToTop/js/jquery.ui.totop.min.js"></script> <script src="/includes/javascript/plugins/ellipsis/jquery.ellipsis.min.js"></script> <script src="/includes/javascript/plugins/pwstrength/pwstrength-bootstrap.js"></script> <script src="https://cdn.datatables.net/1.11.3/js/jquery.dataTables.min.js"></script> <script src="https://cdn.datatables.net/1.11.3/js/dataTables.bootstrap5.min.js"></script> <script src="https://unpkg.com/masonry-layout@4/dist/masonry.pkgd.min.js"></script> <script src="/includes/javascript/plugins/bootstrap-growl/jquery.bootstrap-growl.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jQuery-formBuilder/3.8.1/form-render.min.js" integrity="sha512-KyWP0EzhYcF+EuClmsIGSBBfDmjElXPm97PeB9QD1rVkpqpEYSQ7gHMjUF6dqWOGeouONeE6gZQyyXjzhXIg8g==" crossorigin="anonymous" referrerpolicy="no-referrer"></script> <script src="/includes/javascript/pages/login.js"></script> <script src="/includes/javascript/pages/news.js"></script> <script src="/includes/javascript/pages/forum.js"></script> <script src="/includes/javascript/pages/members.js"></script> <script src="/includes/javascript/pages/groups.js"></script> <script src="/includes/javascript/pages/directory.js"></script> <script src="/includes/javascript/pages/membership-join.js"></script> <script src="/includes/javascript/pages/cpd.js"></script> <script src="/includes/javascript/global.js?v2"></script> <script src="/includes/javascript/plugins/slick/slick.min.js"></script> <script src="/includes/javascript/libs/api-reporting.js"></script> <script src="/public/123/website/javascript.js?v="></script> <script> document.addEventListener('DOMContentLoaded', function () { $('<div class="section-header"></div>').prependTo('body'); $('#banner, .navbar').appendTo('.section-header'); }); </script> <!-- Global site tag (gtag.js) - Google Analytics --> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-31610337-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-31610337-1'); </script> </body> </html>