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class="wd_content-wrapper"> <div class="container wd_content-container"> <div class="row"> <div class="col-lg-12 col-md-12 col-sm-12"> <h1 class="page_header">Stories</h1> <div id="wd_printable_content"> <div class="wd_stories-detail"> <div class="wd_tools-wrap wd_top"> Jul 15, 2024 <div class="wd_toolbar wd_toolbar-detail"><ul class="wd_tools"><li class="wd_tool wd_tool-socialshare_linkedin"><span class="wd_tool_icon"> <a href="https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fnewsroom.apac.paypal-corp.com%2Findex.php%3Fs%3D34137%26item%3D227" target="_blank" title="Linkedin Share" style="background-color:#0077B5;"> <span class="fa fa-linkedin"></span> <span class="wd_sr-only wd_sr-only-focusable">LinkedIn Share</span> </a> </span></li><li class="wd_tool wd_tool-socialshare_facebook"><span class="wd_tool_icon"> <a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fnewsroom.apac.paypal-corp.com%2Findex.php%3Fs%3D34137%26item%3D227" target="_blank" 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class="wd_category_link"><a href="https://newsroom.apac.paypal-corp.com/stories-technology">Technology</a></li></ul> <div class="wd_title">PayPal at MachineCon 2024: GCCs are Leading the Charge in AI Innovation</div> <div class="wd_body"><p>V Chandramouliswaran (Mouli), Vice President - Data and Site Leader, PayPal India, recently participated in a panel discussion at MachineCon 2024, hosted by Analytics India Magazine on 28<sup>th</sup> June 2024, in Bangalore.</p> <p>Speaking at the panel discussion on the topic “GCCs in BFSI: Navigating the Future of Financial Services”, Mouli shared insights on PayPal’s strategic shift in India from an execution center to an innovation hub, highlighting that the India centre stands second for PayPal globally on the number of patents filed and granted. He also talked about the importance of fostering a culture of innovation through strategic hiring and providing structure and freedom to tech talent. “It is so important for us as GCCs to think away from cost, and to think about value instead,” said Mouli.</p> <p>Discussing the role of AI in enhancing customer experiences, Mouli also spoke about the importance of personalization and proactive problem-solving. Other speakers on the panel include Amar Karvir, Global Capability Center Lead at Open Banking at Finicity (a Mastercard Company); Saurabh Chandra, Managing Director at Boston Consulting Group (BCG); and Sameer Goyal, Senior Director and Head of Engineering at Acuity Knowledge Partners.</p> <p><iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="" frameborder="0" height="315" referrerpolicy="strict-origin-when-cross-origin" src="https://www.youtube.com/embed/-59KTq_Oxcc?si=pOZLJExk5c-Us1U_" title="YouTube video player" width="560"></iframe></p> <p>Click on the above video to watch the full session.</p> </div> <div class="wd_tools-wrap wd_bottom"> <div class="wd_toolbar wd_toolbar-detail"><ul class="wd_tools"><li class="wd_tool wd_tool-socialshare_linkedin"><span class="wd_tool_icon"> <a 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